Nicholls Residential

Fantastic experience: Really an Outstanding Estate Agent - Particularly the "dream" team of Alan, Simon and John - they were all able to handle any query or issue I had along the way immediately and gave excellent advise - If I was them I would have got fed up of me turning up every couple of days to their office to check progress but they always answered and dealt with any issue I had very professionally and in a friendly and approachable manner - When they were talking to potential Buyers and Other Solicitors they really did have my interests as a priority - Can't recommend them enough, you really need to use this Agent if you are Selling you house in the Chessington area

Negative experience: I called the number and had the unfortunate experience of speaking with an older "gentleman". I have rarely encountered someone so rude, dismissive and seemingly uninterested in helping a customer. His attitude throughout the conversation was appalling. Simple questions were met with an abrupt and unhelpful manner, giving the distinct impression that my call was an inconvenience and that he would rather be doing anything other than dealing with a customer. Customer service is about listening, communicating professionally and making an effort to assist. Sadly, none of those qualities were evident during my interaction with Ian. The tone and manner in which he responded were completely unacceptable and left me wondering why someone who appears to have so little interest in dealing with customers is working in a customer-facing role. A genuinely unpleasant experience from start to finish. I would strongly recommend that management review how customer enquiries are being handled, because this level of service reflects very poorly on the organisation. I am more than happy to be contacted directly to discuss my experience and provide further details.

Negative experience: PSA for prospective buyers: based on my experience, I would strongly advise anyone purchasing a new-build or renovated property through Nicholls Residential to carry out thorough due diligence on the developer involved. I purchased a property marketed through Nicholls and developed by N. Khan / Goldstar Real Estate. A professional snagging inspection later identified a substantial number of defects, and I have since experienced prolonged difficulty getting agreed remedial works completed. While the developer is ultimately responsible for the build quality and remedial works, Nicholls have been copied into my email correspondence from the outset, so they are aware of the ongoing issues. I am also happy to provide evidence of the communication history and attempts made to resolve matters if required. For me, an estate agent's willingness to market properties for a particular developer is relevant information when deciding whether to purchase through them, particularly where the agent has subsequently been made aware of significant post-completion concerns. My advice to prospective buyers would be to commission an independent snagging/building inspection, research the developer carefully, get all remedial promises in writing, and check the warranty and after-sales arrangements before committing.

Fantastic experience: We had an excellent experience when buying our home through Nicholls residential back in may . Alan was amazing really friendly and helpful nothing was too much trouble to viewings and any questions we needed answered. Just want to say a big thanks for all your help .

Fantastic experience: We had an excellent experience with John and Nicholls Residential. From start to finish, John made the entire process smooth, straightforward and completely stress-free. He was professional, responsive and never made us feel pressured at any stage. This was by far the best experience we have ever had with an estate agency. We felt well looked after throughout, and everything was handled efficiently and with great care. We would highly recommend John and Nicholls Residential Chessington Branch. For any future property sale or purchase, they would be our first and only choice.

Fantastic experience: We’ve used Nicholls Residential twice now, and they’ve been fantastic both times. The team is always friendly, helpful, and professional. We wouldn’t hesitate to recommend them!

Fantastic experience: We had an excellent experience selling our house in Chessington, with Nicholls Residential. From start to finish, their communication was outstanding. Alan, John and Simon, they all kept us regularly updated at every stage of the process, ensuring we always knew what was happening and what to expect next. Their professionalism and responsiveness made what can often be a stressful experience feel straightforward and well managed. They always provided clear, honest advice throughout. We really appreciated their dedication and would highly recommend them to anyone looking to buy or sell a property. Thank you Nicholls for making the sale of our home such a positive experience.

Fantastic experience: We would like to say a 'massive' thank you to John, Alan & Simon (and the rest of the Nicholls team). We recently bought and sold through Nicholls, the process from start to finish was seamless. Our property was marketed superbly; the viewings & feedback were managed excellently with timely communication. All of the above, made the whole process smooth and as stress fell when buying & selling a property. We would highly recommend Nicholls. Mr Ennis & Ms Walsh

Fantastic experience: I found Alan and his team incredibly helpful throughout the whole process. Emails were responded to quickly, and the sale of the house went through smoothly and efficiently without any hiccups. They were always very friendly and professional, which made the experience much easier. I would happily recommend them.

Fantastic experience: We just sold our house through Nicholls residential and they were amazing. We saw three estate agents and it was an easy choice. We liked Alan from the minute we met him. He's really friendly and knowledgeable. As with any house sale there were some ups and downs along the way but Alan was calm and professional throughout. He was easy to get hold of on the phone and always replied to emails promptly. We also dealt with John and Simon in the office who were great as well. Moving can be very stressful but Nicholls residential are a very reliable, professional team who will help to make it all as smoothly as possible. I would recommend Nicholls Residential to anyone who's trying to move house. If you're thinking of which estate agent to choose, look no further.

Fantastic experience: We were really happy with the service provided by the Nicholls team and especially John who brilliantly conducted the sale process till the very end. We would certainly use Nicholls again as the guys were super friendly, knowledgeable, and willing to help at all times.

Fantastic experience: It’s incredible how an agency can become more than just a business partner. It can become a true friend. Entrusting someone with your property is a big and delicate decision, but from the moment we started working with them, they have shown unmatched professionalism, care, and dedication. Their attention to detail and constant support made the entire renting and selling process seamless and stress-free. We are truly grateful and look forward to continuing our relationship as loyal clients. Thank you from the bottom of our hearts for everything you’ve done. Alejandra & Syed

Fantastic experience: John is an outstanding estate agent. He made buying my first property an enjoyable, efficient and smooth experience. Thank you for all your hard work, patience and support. I would 100% recommend.

Fantastic experience: Purchase of our home was nice and smooth. Great communication throughout highly recommend

Fantastic experience: Great service from Nicholls while purchasing my property. Simon and Alan were extremely helpful and made what can be a stressful situation go smoothly.

Fantastic experience: We've been with Nicholls (Chessington Branch) for 8 years and always had a great service

Fantastic experience: Nicholls Residential did a superb job on the sale of our property. We turned to them after having problems selling through a different estate agent. Nicholls Residential picked up our case, marketed at a sensible price with excellent online presence, secured a good buyer very quickly, and sold it for us within 2 months. They always answered queries immediately and even worked weekends. I just wish I'd gone to them in the first place. I wouldn't hesitate to recommend them.

Fantastic experience: We were so pleased we chose Nicholls Residential for the sale of our home after speaking with others in the area. Simon Carney was a very professional, knowledgeable and friendly person to deal with, who went over and above the normal to help us by keeping us updated throughout. We couldn't recommend them any higher to anyone selling their home.

Fantastic experience: I recently completed my house purchase through Nicholls Residential, and I’d like to especially thank Alan for his exceptional support throughout the process. From start to finish, Alan was highly responsive, proactive, and communicative — always keeping me updated at every stage and ensuring that any questions or concerns were addressed promptly. Buying a home can often be a long and arduous journey, but Alan’s professionalism and calm approach made the experience far smoother and less stressful. His ability to coordinate effectively between all parties involved truly stood out. I’m extremely grateful for his help and would strongly recommend Nicholls Residential to anyone looking to buy or sell a property. Their service and commitment are second to none.

Positive experience: Our experience with the Chessington office was a bit of a mixed bag. Everyone we spoke with was friendly, and at the end of the day they successfully sold our house, but they were poor on communicating things back to us throughout the sale process. Our customer experience would have been much better if they had been more proactive with communicating the many changes and updates our complicated chain experienced.

Fantastic experience: Fantastic estate agents - great personal approach, 10 out of 10, would highly recommend. Alan was brilliant!

Fantastic experience: Would highly recommend. I have used Nicholls 13 years ago to purchase my house and again recently with the sale. They are highly efficient and have excellent communication, they really go the extra mile and work so much harder than the solicitors to get the sale through!

Fantastic experience: Had an excellent experience with Nicholls as a first time buyer. Everyone there is lovely from viewings, to answering emails and phone calls. Simon went above and beyond to keep me updated and chase the sellers solicitors/agents, helping me to complete before the stamp duty deadline, which had seemed impossible! Very grateful to the team and will definitely be choosing Nicholls if I ever decide to sell! Thank you

Negative experience: Waste of time and energy. I travelled all the way from Sheffield to view a property because the owner was adamant that they wanted to "see me in person" despite a friend initially viewing on my behalf. I spent about about £200 for my train ticket plus childcare for my older kids. Travelled 7 hours in total which included a mixture of 6 trains, delays on the way and an uber. Not to mention that I was 32 weeks pregnant and travelling with an 2 year old. I made an offer which included one year's advance payment on the property but the owner has declined - only they know the true reasons why! It would have been good for the estate agent to be transparent about the likelihood of renting the property rather than wasting my time and energy. My advice to those looking for properties: don't believe that the properties you see online is what they are in reality, make sure you ask lots of questions and don't let anyone put pressure on you to do anything.

Fantastic experience: We have just rented a beautiful property through Nicholls and we are over the moon. The service from these guys is brilliant and they are so lovely. We would highly recommend this estate agents. They're better than any we have dealt with previously. 5

Fantastic experience: The house sale was painless with excellent communication throughout , Simon was excellent.

Fantastic experience: We have worked with Nicholls Residential twice now first when we bought our house in 2021 and more recently when we sold it. Both experiences were excellent, and I can’t recommend them highly enough. When we purchased our home, the process was far from straightforward. It was a long chain, and it took a while to complete. Simon, John, and the entire team at Nicholls Residential were fantastic at keeping us updated and explaining each stage, which made the whole experience much less stressful. More recently, we found our new house through Nicholls Residential and entrusted them to sell our property as well. The sale involved a complex inheritance situation, and just before completion, we faced significant issues with the tenants in the property we were buying. Through all of this, Nicholls Residential remained extremely helpful and professional. They supported us every step of the way, always approachable and ready to answer any questions. They valued our property fairly and managed to achieve a reasonable sale price for us. When arranging viewings, they always provided plenty of notice and made sure our house was presented in the best possible light.

Fantastic experience: Simon helps ist so much with our sale, he went a extra mile to assist us. We moving abroad but he had done all he can to hold us updated. As the best decision to take Nicholls Residential for our House sale. Many thanks to Simon.

Fantastic experience: Very good company. Their stuff is friendly and very helpful. They help us in buying and 10 years later selling a property, get the solicitors and someone for the mortgage. They even got the mail in our flat, as we moved to Germany, and do everything to finish the sale. Very recommended and we would use them happily again. Thanks to all of them for their support.

Fantastic experience: Nicholls Residential were extremely helpful from day 1. Kept us informed at every stage of the sale. Always available to talk to and went above and beyond to help resolve any issues. Very satisfied.

Fantastic experience: We received excellent service from Simon, Alan and all the team at Nicholls Residential in Chessington. They were professional, responsive and did a great job in both securing a buyer and then coordinating our sale. We would highly recommend Nicholls if you are considering selling or buying in the Chessington and local surrounding area.

Fantastic experience: We recently sold our property with Nicholls Residential, with whom we had purchased the house. The team did a fantastic job in photographing the house, coordinating the viewings quickly and the eventual sale. From start to finish (4 months), we were looked after very well and had every question answered promptly. Alan, Simon and the team ensured smooth sale, especially with stamp duty changes looming leading up to purchasing our new home. 5 star service when we first bought with Nicholls, and 5 star service when we sold!

Fantastic experience: Selling my family home was an incredibly tough time. Simon and everyone at Nicholls Residential were so kind and helpful from valuation to completion making the process much easier. What I liked the most was at no time did they hassle me.

Fantastic experience: I can not recommend this estate agents enough I brought and sold my last property with them and I am now buying my next one with them and all the team are Amazing especially Simon and John from putting an offer in to exchange and completing they have just been the most helpful along the whole way and have made this process enjoyable and as stress free as it can be by helping me with so many different things I will definitely be using them if I need to ever sell this one and will be recommending them to anyone who is selling a house in the area again thank you so much for all your help

Fantastic experience: Great experience with Nicholls Residential. Fantastic communication start to finish, have used for both buying and purchasing and the service on both ends is top notch. Special shout out to John, a real asset to the team.

Fantastic experience: I want to thank the agency for this period and their help. They were always in touch and answered questions. They also gave good advice. And I also want to say a big thank you for the help to Alan, who guided us to buy a house and made every effort. Good job, thank you very much. Liubov & Nazar

Fantastic experience: The team at Nicholls are professional, knowledgeable and very personable and we would recommend them to anyone. Alan was absolutely brilliant and guided us through the purchase process and got us over the line.

Negative experience: Have sat on this for a while and it is time to speak up about this company as i wouldnt want anyone else to fall into the trap that i did. I bought my house from Nichols in 2015 and had a relatively good experience with them, so when it came time to rent my house out in 2019 i thought who better to use than the company i trusted. I emigrated to Australia shortly after and i was quite comfortable that my flat was in the right hands with Simon and Nicholls. After six months my first tenants vacated the property (before the tenancy was due) and the property hadn't been looked after very well. After receiving a condition report it was clear the property was not in the condition i had left it in. I had to make Nicholls aware of the holes that had been drilled in the walls and the various other issues that had arisen since the tenancy had started. We'd made an agreement the tenant would lose their deposit and chalked it up to a bad tenant and then moved onto the next. Fast forward two years and the interest rate rises meant i was no longer in a financial position to maintain my property. I seeked advice from Nichols and it was agreed the only solution was to sell the property. After the property went up on the market i was completely beholden to the advice of Nicholls and there 'expertise'. I will admit that as it was my first property sale i was very naive to the workings of real estate. I now realise that estate agents have a bad name for a reason. And thats exactly who Nichols residential are. Bad estate agents. After evicting the tenants that had held the property for two years. The property stayed on the market for 7 months where it had zero interest and zero offers. I was informed the market had slowed and it would be a waiting game. After a while and a lot of council from my father it was decided we would take the sale process into our own hands where we could gain a better perspective of the situation. When we finally gained access to the property we realised what the actual problem was. The property had been left in an absolute state, that had required multiple thousands of pounds to put right. The carpets and walls were beyond disgusting and the tenants had multiple pets living in the flat that were not clean. There was human feces stains on a bed that had to go to the tip. Washing machine, microwave, kettle and toaster all stolen (not included in the checkout report). The level of destruction they had caused was unimaginable and undocumented. And the flat had been in this condition whilst they had been showing prospective buyers to the place. Nichols hadn't conducted any of the 'inspection reports' that they had been sending me in Australia for the two years that i was paying them a management fee to provide. In fact, on closer inspection, two of the reports (dated 6 months apart) had the same pictures from the previous reports which led us to believe that these had never been carried out. And these pictures were taken from the beginning of the original tenancy when the property was in a good condition. The reports also stated that the property was 'overall well looked after with a good level of cleanliness and tidiness inside and out'. Which was a lie. Essentially they took my money every month. And because i was out of the country, took advantage, and never carried out the inspections. When it was time to sell. They dragged their heels and only when we changed estate agents did we find out the property was in total disrepair and needed to be completely overhauled. Please dont use this company if you are looking to rent or sell your property. They will rip you off.

Fantastic experience: We worked with Nicholls Residential to sell our home and are very happy with the experience. All of the team are professional and knowledgable to ensure the selling process went smoothly. Give them a go, I feel they offer much better services than an online agency!

Fantastic experience: Simon helped us with our house sale. Brilliant, professional service from start to finish. Thanks all

Fantastic experience: I used Nicholls Residential because of their local knowledge and experience and we were not disappointed.They found us a buyer very quickly and the sale was handled in a very professional and timely manner. If you are thinking of selling or buying in Chessington I would recommend this company

Fantastic experience: Really happy using Nicholls to sell our property. They went above and beyond to help us. Highly recommend. Thank you to the whole team for your patience, support and kindness. Lyndsey & Adrian

Fantastic experience: Nicholls Residential are well deserved to get 10 out of 10. They just brilliant. There Agents are available whenever needed and they will get answers ASAP. I am a first time buyer my success fulfilled by their diligent help. Thank you so much

Negative experience: I have insistently email them and call them to rent a property but they never bothered even getting in touch.

Fantastic experience: We were very pleased with the service we received from Nicholls Residential. The team were very friendly and knowledgeable. Our home sold with in a week of being on the market, however we were delayed with completing the sale due to waiting on our own property purchase. The Team were in regular contact with our buyers to update them on the situation and provide reassurance. In addition to this, they also chased the real estate in charge of our new property purchase. This may have also helped drive our purchase in the end. I would be happy to use them again! Thanks again to every one at Nicholls.

Fantastic experience: I am very pleased with the service that Nicholls Residential provided us in our sale and purchase. Their communication was excellent, their staff are kind & caring, they were quick to respond to our queries, and they were on our side throughout the process. Highly recommended!

Fantastic experience: Nicholls were very good at letting us into the property several times before the purchase and the bunch of flowers was a very nice surprise. (Sorry for the spoiler!)

Fantastic experience: Great service, great communication, kept us fully updated along the way, would have no hesitation to recommend them. Having dealing with several agents over the years, I employed these with a very open mind, At the end of the day, I was overall somewhat impressed with there service. Thank you Nicholls Residential for the stress free sale

Fantastic experience: I wouldn't hesitate to use Nicholls Residential again for selling a property. I have had much experience of estate agents recently, but they stood out because of their professionalism, friendliness and their approachability. I felt they really cared! Thank you so much Ian, Simon and John!

Positive experience: Fab knowledgeable team from start to completion

Fantastic experience: This being the second house that we have sold through Nicholls, we can't rate them highly enough. They provided 100% effort in finding us a buyer, and they also found us the perfect home.

Fantastic experience: We cannot speak highly enough of the whole team at Nicholls Residential. Hugely helpful throughout the whole process of selling our house - highly trustworthy, unflinchingly cheerful, enduringly patient and impeccably honest! Highly recommend

Fantastic experience: Simon was exceptionally helpful and professional. His advice was very welcoming.

Fantastic experience: I would highly recommend Alan he could not of done any more. The communication was perfect. He went the extra mile. Very professional made our experience of buying great.

Fantastic experience: We sold and purchased through Nicholls who were nothing short of excellent in the service they provided to us, despite a tricky purchase that took some time to complete. The team's communication was always timely, clear and honest. The whole team always seemed well briefed about the latest situation of our sale/purchase and they were always willing to help where they possibly can. A particularly big thank you to Simon Carney who consistently went the extra mile to meet our needs and who was always diplomatic when trying to manage mine, my partners and our buyers expectations. I wouldn't hesitate to recommend Nicholls to prospective sellers/purchasers. We've bought and sold through them on two separate occasions and always walked away impressed with our overall experience.

Fantastic experience: What a team! Simon, Alan, John & Ian (and I’m sure some peeps behind the scenes!) negotiated dogs, puppies, cats and us!! No mean feat . As well as being professional they were friendly and approachable. Nothing was too much trouble (even the ‘in shop’ visits with Looney Luna!). I’ve been thinking about moving for 10+ years and they’ve been with me all the way! Can’t thank them all enough. (Alan - I’ll come show you the car when I get it !). Thank you so much guys

Fantastic experience: I would Like to say a big thank you to Nicholls Residential Estate agents for selling our house and helping us understand all the ins and outs of the selling proceedure. Simon, John, Alan and Ian were all Professional and very friendly. I would highly recommend them if you are selling your property. cheers guys :)

Fantastic experience: We have used Nicholls for both buying, selling and renting out our property. They went above and beyond to assist us with the sale of our rented property especially when we were having issues with the tenants and notice periods. Even though they weren’t managing the tenancy for us, as we were a distance away they helped with liaising with the tenants through this unfortunate and stressful process. Communication with them was slick and regular so we always knew where we were throughout the sale. We highly recommend them !

Fantastic experience: Thank you very much for all your help, especially Simon, Alan and all your team who were just excellent throughout the sale process. I can't believe how quickly my house sold. Brilliant and efficient service. Bought my property through you originally, and you were really brilliant then. Nice to know you can rely and trust Nicholls.

Fantastic experience: Thank you Alan, Simon, John and Ian for a smooth and pleasant selling process! Absolutely everything was very professional.

Fantastic experience: I have received good customer care from Nicholls to sell my house. thank you

Fantastic experience: The team at Nichols Residential were amazing getting our house marketed and sold. The video was a great addition to the house marketing. I must give a shout to Alan and Simon who went above and beyond to assist us on the sale of our house until completion as our buyers were new to the U.K. We cannot fault the service and the absolute length it took to get to exchange. We are happy with the service received and the professional experience we had from all the team. Thank you team NR!

Fantastic experience: Really great time of estate agents. John was really pleasant to deal with. As a first time buyer we would really recommend this agency to others whether buying, selling or renting. 10 out of 10 service

Fantastic experience: We used Nicholls Residential for the sale of our house and were very satisfied with them. They arranged multiple viewings one weekend and were instrumental in helping us decide the most suitable purchaser. They were also very helpful during the process of not only selling our house but the purchase of buying another one and this certainly made a lot of difference to the smooth running of it. Transactions such as these often require follow up calls and various conversations and we found Nicholls Residential to be excellent. We would not hesitate to use them again, or to recommend them.

Negative experience: Nicholls Residential, Chessington. I called to view a property on Friday. I was told, we need to check with the existing tenants to schedule a day for all the viewing, and we will let you know as you are the 1st client! And, Nicholls Residential stated that they have been managing this property for the last 5 years. I called again the next day Nicholls Residential confirmed that they had never managed this property before! I requested a viewing and was told we will let you know on Monday. On Monday, I called and was informed that all the viewings were conducted last Saturday, and there are 4 offers. Do you want to do business with them? A child asked me why adults behave so badly and fight?

Fantastic experience: We found Nicholls Estate Agents to be really kind,knowledgeable and professional throughout our house sale and with buying our new property. Their charges were extremely good.They were friendly but professional while showing prospective buyers around our house,acknowledging all the covid restrictions. They called to check in with us weekly,sometimes more often,also responded to messages left from us very quickly.We had challenges on moving day and were reassured throughout by the agents dealing with us.We thank them and would highly recommend this company.

Fantastic experience: I have both brought and sold through the guys at Nichols. The service has always been great and I would always recommend them! They also do great work at supporting the local too which is awesome!

Fantastic experience: Excellent food &drink at very reasonable prices, ample parking nearby

Fantastic experience: We sold our house through Nicholls in June and they did a great job of initially guiding us to a selling price and generating lots of interest very quickly, which ultimately lead to us successfully selling our house. The team are all very friendly and always willing to answer questions etc etc. I would recommend them for anyone considering selling.

Fantastic experience: Would recommend anyone to use nicholls residential. From start to finish the whole team were so helpful. Our house sold very quickly due to their fantastic marketing. So glad we chose nicholls residential, Thank you all of you,but a special thank you to Alan you were fantastic. Jon & jo stacey

Fantastic experience: Brilliant team at Nicholls. Very professional and responsive. Would highly recommend

Fantastic experience: Simon, Alan and all the team at Nicholls provided great advice ahead of putting our house on the market and then went on to do a fantastic job in marketing the property - selling our house within a week. I would highly recommend Nicholls Chessington to anyone considering selling their house in the area.

Fantastic experience: Handled the sale of my father’s house in a sensitive and professional way at a very difficult time. I would highly recommend this company.

Fantastic experience: If you’re thinking of buying or selling a home, we’d suggest that you look no further than Nicholls Residential. They are highly professional throughout the process, and every member of staff has a hands on knowledge of your current position within your sale/purchase. For various reasons with three different buyers, we had an elongated sale, but the staff kept us positive and buoyant for the entirety of the process. So a big thank you goes to John, Simon, Ian and Alan, they really couldn’t have been more helpful.

Positive experience: Thank you for your help in enabling me to purchase my home. I appreciated your support and kindness on the day of completion when I had an unexpected two hour wait in your office.

Fantastic experience: I can't thank Ian at Nicholls enough for all his help with our house sale. What started off as a fairly straightforward sale ended up becoming quite complicated (unnecessarily so) for various reasons. Ian went above and beyond to help sort the situation out and kept the buyers on side and keen and after a few more weeks and a change of solicitor all went smoothly. Highly recommend this estate agent!

Fantastic experience: Our recent property purchase through Nicholls at Chessington was handled professionally and with good communications regarding updates etc. They pushed through the sometimes difficult chain set up and managed to help solve final sticking points to let us move into our new place a few weeks before Christmas. Certainly helped us to get into our new home with their help and business knowledge.

Negative experience: This agency is the worst ever they threatened npt to give my deposit back just because they wanted for me to stay in property they blame you for everything and staff is soo rude please avoid this agency if possible.

Fantastic experience: Great service. Very responsive and helpful. Even though they were acting on behalf of the seller, they extremely helpful in guiding and chasing issues that we had with our solicitors. Really really excellent people.

Fantastic experience: We bought a house through Nicholls Res and were impressed by them as they were always very professional, responsive and very friendly to deal with. They kept us updated throughout the whole process and even after completion they provided us with any information we requested. We wouldn't hesitate to recommend Nicholls Res to others and would definitely consider using them were we to sell in the future. Thanks again.

Fantastic experience: Very professional & friendly staff. Great service. We bought through Nicholls & are selling through them & the whole team have been great. Thank you!

Fantastic experience: Sold my property through Nicholls Residential and I could not fault the service I got from Ian, Simon and John. They went above and beyond to resolve any little issue that cropped up with our sale. Excellent customer service!! Thanks guys!!

Fantastic experience: We used Nicholls Residential to both rent and subsequently sell our house in Chessington and were extremely impressed with the service. Though lots of things were really good, the biggest stand-out feature was how determined they were to help us get a tenant and then a buyer. Nicholls really put the effort in to get people through the door to view the property, and then made sure they followed up with them, giving us feedback on a weekly basis. If you have a property to either rent or sell I can’t recommend them enough - I very much felt that Nicholls were on my side and were looking after my interest, which was especially good since we were not living locally at the time. A great service.

Fantastic experience: I cannot recommend the Chessington branch highly enough. Ian, Simon and John were both professional and personable. I really felt they had my best interests at heart. They took time to listen and kept me up to date with events every step of the way. Having dealt in the past with the stereotype pushy estate agent wide boy, it was an absolute pleasure to know that my property was in the hands of honest and trustworthy people. I would go with them again in a heart beat!

Fantastic experience: Good service. The whole team are dedicated and readily available to answer any questions and offer advice without pressing. On the whole I would highly recommend this office.

Fantastic experience: Nicholls were extremely helpful and kept me regularly updated on my property purchase. Excellent service.

Positive experience: Helpful, attentive and professional. I would not hesitate to recommend using Nicholls to buy or sell property.

Fantastic experience: Nicholls Residential (Chessington branch) have been fantastic throughout our sale. We have not once had to chase them up on anything, the purchase of our house has been very smooth thanks to their support. From the very beginning of getting a valuation to viewing other properties, we have consistently been greeted with friendly staff. They are professional, understanding and reassuring, we have not once felt pressured and they have been fantastic at keeping us up to date too. We dealt with Ian, John and Simon whom have all been brilliant! Thank you very much!

Fantastic experience: After going through Hell for many with a large chain agent, Nichols Residential not only found me a buyer within a week but did all their best to get the sale through as quickly as possible. Kept me informed at every stage. My only regret was not using NRin the first place. I would definitely use Nichols Residential again if I were to buy or sell another property in the the cover. Highly Recommended

Fantastic experience: Very professional service and very helpful staff. I would and have already recommended their sevices. 5 star!

Fantastic experience: I would like to take to opportunity to say a Big Thank You and appreciation for the years of Excellent Client Service I have experienced with Nicholls Residential. The Team at Nicholls Residential has consistently served me to the highest level and have helped me fully managed my property for over 5 years plus. The team operate as first class communicators no matter who answers the phone, I can trust Nicholls Residential to deal with my concerns or issues efficiently and effectively, which at the end of the day is a fundamental trait when dealing with property matters. Without hesitation I would recommend Nicholls Residential for their professionalism, expertise, care and peace of mind. I didn’t need to worry about my property the hold time it was being fully managed. If you want the best estate agent in the area you only need Nicholls Residential.

Fantastic experience: In 2010, Simon at Nicholls helped my wife and I rent my recently-deceased mother-in law's house. We couldn't fault the service. When we decided to sell a few years later, the service was again, faultless. Indeed, we always felt that we were being taken care of - with genuine concern and a wish by Nicholls to do the very best. A few years later we asked Nicholls for advice on buy-to-let. Again, we got the impression that we mattered. As it turned out, we got excellent advice. For several years Nicholls managed the flat rental for us without any stress on our part. When we sold recently, it was all handled with no fuss. I took Nicholls' advice on everything, from the price we advertised to all the dealing with the final prospective buyer. Over the years we had a steady income stream and when we sold we had made a very satisfactory profit. I talked to Graham Nicholls recently about the way he runs his business. We agreed that a solid business is one which depends on references for new business and that you just have to make sure you do the very, very best for all your customers. You won't find a better estate agent than Nicholls.

Negative experience: These guys are a bunch of racist krooks. They are trying to get a friend of mine out of his rented apartment as the owner wants to sell the place. He has paid his rent on time for a number of years with them and they are refusing to find him another property even though they have many on their books. They have broken a number of laws regarding his tenancy and are illegally trying to get him out of his home. AVOID AT ALL COSTS UNLESS YOU ARE DESPERATE!

Negative experience: Bad experience. The worst in UK. They proposed a detached house with 2 Garage in internet and after agreement they communicate that only one was available. 4 months with a bathroom out of order and 1.5 year to have a deposit back. Suggestion: be faraway from them!

Negative experience: Worst agency ever! The rudest staff ever!! They yell at you and hang up the phone on your face.