Smart Property Group
10 Southernhay W
EX1 1JG, Exeter
+441392905906

Opening hours

  • sunday: (closed)
  • monday: 9h-17:30
  • tuesday: 9h-17:30
  • wednesday: 9h-17:30
  • thursday: 9h-17:30
  • friday: 9h-17:30
  • saturday: 9h-13h

Welcome to Smart Property Group, your one-stop destination for real estate needs in Exeter and its surrounding areas, including Plymouth, Okehampton, Tavistock in Devon, and Penryn, St Austell, and Launceston in Cornwall. We are dedicated to transforming your real estate experience into a memorable one.

As one of the most trusted and highly-rated estate agents in the South West, you can rest assured that your move is in capable hands. Our team is committed to providing top-notch customer service, putting your satisfaction at the forefront of everything we do.

Whether you're contemplating selling your property or seeking improved service from your letting agent, we invite you to reach out for a no-obligation chat. Our resources include an online valuation tool and free expert assessments to help you discover your property's true value.

Join the community of satisfied clients who have benefited from the friendly and professional approach of Smart Property Group. We look forward to assisting you on your next real estate journey.

Our comment from Agencias Inmobiliarias about Smart Property Group:

Smart Property Group is a leading estate agency in the United Kingdom, renowned for its exceptional service and professional staff. Customers consistently praise the agency for its quick and efficient processes, making the often stressful experience of renting or buying property much easier.

Some highlights of Smart Property Group include:

  • Friendly and supportive staff, such as Jasmine, Sammi, and Katie, who provide timely responses and personalized assistance throughout the process.
  • Highly efficient organization of property viewings and handling applications in a smooth manner, often leading to rapid approvals.
  • Proactive communication ensures clients feel well-informed at every stage, alleviating the pressures associated with moving.
  • Strong emphasis on professionalism and upholding legal requirements in property management, providing peace of mind for landlords.

While there are some reported challenges, including occasional lapses in communication and coordination, customer feedback overwhelmingly reflects a commitment to improving these aspects. Overall, Smart Property Group is highly recommended by many satisfied clients who appreciate the care and attention they receive when navigating the property market.

Smart Property Group: Reviews

4.5/5 (200 Reviews)
Tippi MORA Published on Google 2 months ago

Fantastic experience: This was the first time i used Smart Estate Agents, who were really helpful and speedy. Excellent service provided by Jasmine who helped along the process. 100% would recommend!

Callum Tilley Published on Google 3 months ago

Fantastic experience: our whole experience has been really great! we viewed the property the same week of requesting a viewing, we found out the next day our application had been approved and were offered the house, everything was very smooth, fast and efficient and Katie was a great help when needed, answering questions, responding quickly and has made us feel so at ease for our first time using an estate agent, they have really made the experience with us finding our perfect home, from matching the excitement we had to ensuring the next steps were as easy as can be. we could not thank them enough.

Rachel Hollis Published on Google 3 months ago

Fantastic experience: Knowledgeable staff, didn’t just stand and let you walk around, guided and discussed the property for let. Follow up good and helpful when questions came up right through to signing contracts.

Julia Thomas-Everard Published on Google 3 months ago

Fantastic experience: Smart manage my let property and I have always found them to be helpful and professional. It is reassuring to know that they keep on top of all the legislation and laws regarding let properties. I recently had to carry out renovation work to the property in between tenancies and Sammi could not have been more helpful, finding builders and decorators, organising new carpets etc Thank you!

Henrique Pereira Published on Google 3 months ago

Fantastic experience: Great lettings agent - professional, quick at responding and heeding to queries, even in emergencies, and very reliable and friendly. It's a pleasure to work with them!

Jason Hartnell Published on Google 3 months ago

Fantastic experience: Fantastic company, who support us very well. many thanks

adeniran bukola Published on Google 3 months ago

Fantastic experience: Reliable,Quick response and easy application.

Paul “Harry” Heddon Published on Google 3 months ago

Fantastic experience: This was the first time I had used Smart to let a property for me. I was disappointed with my previous agent and Smart was recommended from a friend, and they were a breath of fresh air compared to the others. Jasmine did a great professional job from the beginning to the end, I wouldn’t hesitate to recommend them and will definitely be using them in the future.

Karl Brookes Published on Google 3 months ago

Fantastic experience: Sammi was amazing throughout the entire process. Always quick to respond, really supportive, and made everything feel straightforward. Thanks so much for all the help!

Sarah Lou Published on Google 3 months ago

Fantastic experience: We had a fantastic experience with Ellen at Smart, very professional, really helpful with any questions we had and we’ve found communication easy and swift.

Cayley Day Published on Google 3 months ago

Fantastic experience: We’ve had a brilliant experience with Smart Property from start to finish. Sammi Hooper has been friendly, professional and really responsive throughout the whole process. Everything was explained clearly, referencing was handled smoothly, and we were kept informed at each stage. Sammi has been especially helpful in accommodating our move-in date and making what can be a stressful process feel straightforward and reassuring. We genuinely felt supported rather than just processed as another application.

Leigh Davies Published on Google 3 months ago

Fantastic experience: Can’t speak highly enough of smart. What a great company .. Ellen superb and friendly and helpful in every interaction … 5 star

Ebony Davis Published on Google 3 months ago

Fantastic experience: I’ve had a great experience with Smart Agents since moving into my flat. They’ve been supportive, approachable, and always happy to help with any questions. Everything has been handled smoothly and professionally

Philip Abernethy Published on Google 3 months ago

Fantastic experience: Smooth and easy experience renting a flat through them

Caz Published on Google 3 months ago

Fantastic experience: We had an excellent experience working with the Smart Estate Agent team, especially Jasmine who helped us from our initial enquiry, through to arranging the viewing, then guiding us through the next steps of submitting an application. Quick, straightforward, supportive service. 100% would recommend.

Le Yong Published on Google 3 months ago

Fantastic experience: I am a loyal customer of Smart Estate Agent. We have been cooperating with them for three years. Their service has always been excellent and they have maintained my house very well. The tenants chosen are all of high quality. Thank you very much.

Will Published on Google 3 months ago

Fantastic experience: Sammi is an amazing property manager. We have worked beside Sammi for years now carrying out call outs and repairs to many properties. Would highly recommend.

Jerome Young Published on Google 3 months ago

Fantastic experience: My families and I have a very positive comment with Smart Property and their staff are friendly and helpful. The property management team follow up with the maintenance service quickly and we are so appreciate with their service provided

Catherine Holcombe Published on Google 4 months ago

Fantastic experience: I bought my house through Smart Estate Agents in 2025. They were very friendly when showing me the property, communicated effectively, and responded to all of my requests promptly. I would definitely recommend. They also recommended Lyon’s Bowe solicitor and Lewis White mortgage advisor, I used both who were also excellent. A great trio for buying my home through.

Tuqa Alsaihati Published on Google 4 months ago

Negative experience: Is the phone call are scams I've been trying to get in contact with them and then the AI answered me and keep repeating same Question even when clearly requested a human assist, the AI aske me to give my information again to complete this request??

D YYC Published on Google 4 months ago

Negative experience: The agency mishandled the guarantor termination by failing to acknowledge repeated written notice and consistently answered emails very slowly to elongate the process. They listed me on an unsigned agreement and did not seek a replacement guarantor. They also ignored a material change in the tenancy agreement which typically ends the existing tenancy. Multiple emails raising these issues went unanswered. Unfortunately, a very bad experience.

Amy King Published on Google 7 months ago

Fantastic experience: I’ve had a brilliant experience with Smart Estate Agents managing our property. From the very start, their team have been professional, efficient, and easy to deal with. They found reliable tenants quickly and handled everything seamlessly — from marketing and viewings to referencing and move-in. What I really appreciate is their clear communication and proactive approach. They keep me updated regularly, deal with any issues promptly, and make the whole letting process completely hassle-free. It’s a real comfort knowing my property is in such capable hands. If you’re a landlord looking for trustworthy, knowledgeable agents who truly care about both landlords and tenants, Smart Estate Agents are the team to go with. I would highly recommended!

Alex Babajews Published on Google 7 months ago

Fantastic experience: Have been with SMART for several years, great agency, professional, quick to respond, find excellent tenants and have looked after my property.Ready to help and advise.Thamks Sara S-H. Alex Sept 2025

Francesca S Published on Google 9 months ago

Fantastic experience: My partner and I had a really positive experience renting with Smart Estate Agent Exeter. All of the staff we dealt with were very professional and hardworking - I particularly want to mention Emily, who always responded promptly to our email enquiries, and Jon, who was really friendly and actually made the process of having viewings in our property for the next tenants very pleasant! Overall, I would definitely recommend Smart Estate Agent to a friend.

Ash Mayfield Howson Published on Google 9 months ago

Negative experience: I really don’t like being negative, especially since everyone working here is lovely and tries their best, but I felt I needed to share my various negative experiences with this estate agent. I was scheduled to move to a Smart property, so I cancelled my existing tenancy, and two days before the move Smart informed me that they had not cleared the tenancy with the landlord (despite previous assurance that they had) so I was left having to pay exorbitantly for temporary accommodation for a month. In fairness to them, they then offered me first access to a new property they were marketing, though it was more expensive than the one I was due to move into, and in a more inconvenient location. At this property I had more unpleasant experiences. The carpet on the stairs ripped, exposing nails and staples, and despite being reported was left many weeks before being fixed. They also failed to uphold the terms of my tenancy agreement in regards to notice to enter the property, which resulted in me returning home to find two men in my room. They were performing electrics maintenance and were very apologetic as they had been told by Smart that we were aware of their visit. I have since moved out of this property, but my deposit of nearly £700 is being held despite my multiple emails requesting repayment or notice of deductions. I don’t want to give the impression that it’s impossible to receive good service from this agency. In many cases they were professional, and I’m sure I was just unlucky in my experiences with them. I hope they manage to sort out their issues.

Travel Diva Published on Google 9 months ago

Negative experience: Avoid this agency at all costs. One of the worst estate agents I have come across. Very unprofessional with complete lack of communication.

Debra Branscombe Published on Google 9 months ago

Negative experience: A very poor experience with this company. I have now been to view two properties with them. Most recently I went to view a property and discovered online that the property had been let. After a promise to let me know either way, no communication whatsoever. I also sent a follow-up email which was ignored. This is both unprofessional and demonstrates what sort of company they are. This company only seem to have the interests of the landlords at heart. Tenants are simply numbers with little thought given to how much time people take off work to go and view properties. If you are a tenant I would recommend looking elsewhere for more experienced letting agents especially judging by the other reviews given by existing tenants regarding repairs not being dealt with and general unprofessionalism. AVOID.

Rebecca Kidd Published on Google 10 months ago

Negative experience: Renting with smart. Ignore emails and have been waiting for work on our rental house for now over 5 months.

David Illman Published on Google 1 year ago

Fantastic experience: Sara Scott-Hake has been the letting agent for the property we have been renting the last two years. She has been brilliant and I would highly recommend considering her for letting and managing your rental property.

jack daniel suarez Published on Google 1 year ago

Fantastic experience: It was lovely meeting Katie Taylor during our viewing in one of your properties. She did an excellent job.Even accommodated us to get in since it was raining outside while we waited for our turn.

Vasilis Panteli Published on Google 1 year ago

Fantastic experience: Excellent service, estate agent in question was very professional. Carly is an asset to her agency.

Tyson Gelden Published on Google 1 year ago

Fantastic experience: Use SMART and ask for Katie. She was our agent for me and my partner and helped us through every step of the way. She helped us understand the process and made us feel so comfortable and welcomed along every step of the journey.

fynn lapthorn Published on Google 1 year ago

Fantastic experience: Amazing Job, very helpful with any queries or requests we had prior to the move. Very quick to respond to any emails or questions we had. Emily has been brilliant in assisting us through the process and creating a very smooth experience. Can’t recommend them enough.

jo simpson Published on Google 1 year ago

Fantastic experience: Following a disastrous experience with one of the well established estate agents in Exmouth, Smart was recommended to me and everyone in ‘my’ team from the Exeter office (Sophie, Emily, Amelia and Jasmine) has been really friendly and professional, making it easy to let my flat. They respond quickly to emails, do what they say they will and stick to deadlines. I am really happy they are now my letting agents.

James Miles Published on Google 1 year ago

Fantastic experience: Work with the team for years in the properties I let out. Very professional and quick to respond. Always on hand to give advice around my investment plans. Would Highly recommend

tim moore Published on Google 1 year ago

Negative experience: Absolute shambles, we've arranged 3 viewings through "smart" lettings and they have managed to cock up every one. Wrong day, double booked, not having the keys.

Stephen Brooks Published on Google 1 year ago

Negative experience: What can I say. When we were using them for viewings of properties, they would regularly book viewings on top of us. So we'd been in the properties 10 minutes then someone else would be shown around inside the house with us. This happened 3 times by two different estate agents. Been in my property nearly a year. 18 months ago I asked Smart to remove me, they've clearly ignored me as ive received multiple phone calls, twice from Josh even though I spoken to him before to remove me but clearly didn't. He called once more this morning asking how my property search was going. I was firm with him this morning. It's a legal requirement if asked to remove someone from a Data Base. Smart ignored this. I've been emailed as well. I'd stay clear.

David Vitalini Published on Google 1 year ago

Negative experience: Rented various properties before through other Comapnies and always felt they were on our side, not Smart. From Josh making us wait around on our first viewing as he was late, and then not having answers to 3 of our questions regarding the property. Then having the cheek to ask us to leave a 5 star review for him! To renting the property to us with the garden in an embarrassing state, the downstairs toilet being blocked making the house smell terrible, then asking for pictures of the blocked toilet before sending a plumber?! Our second property rented through another agent at Smart was when things went from bad to worse. The carpet had been heavily soiled and was mouldy due to the previous tenants having dogs and they made us feel that we were supposed to just deal with it and let our 3 year old play on it as the Landlady was unable to pay for a replacement. In the end we had to pay for a new carpet ourselves (we spent the first 3 weeks in the property avoiding the Living Room), and then battle with them on leaving our tenancy for them to pay us to leave it in (only after we threatened to put the old one back in). Sometimes you wouldn't even get a response to a phone call or email. This is all only scratching the surface. Avoid this company at all costs!

lincy maria Published on Google 2 years ago

Negative experience: I think they have their PRIORITIES.I called as a very first person to rent a property in exeter as soon as they advertised on zoopla..They assured a viewing time and wrote down my details.it was a friday and when i called on monday for follow -up,they are fully booked!!!the staff acted totally helpless!!!and this is my second experience with them..so disappointed and frustrated..I guess it is because from where i am..

Qaisar Iskander Published on Google 2 years ago

Fantastic experience: I have been with Smart EA for five years and staff been helpful esp Emily Barlow who has been very helpful and providing first class service.

Lee Evans Published on Google 2 years ago

Fantastic experience: Really good experience with Smart, really helpful staff and great listings with plenty of choice. Really easy website to use and lots of information on the listings.

Adrielly Fabem Published on Google 2 years ago

Fantastic experience: Friends recommended the agency to me and we didn't regret it. Our special thanks go to Annemarie who organized everything quickly, and in less than 3 working days we will sign the contract. I highly recommend.

Sue King Published on Google 2 years ago

Fantastic experience: Excellent service from the start to the end. Very easy to deal with. Nothing is too much trouble. Highly recommended and would definitely use again.

Robin Owens Published on Google 2 years ago

Fantastic experience: We have been so impressed with Smart Estate Agents! They have been so caring and thoughtful throughout. They made our house look beautiful with carefully considered photographs using high tech equipment that created a floor plan too. We were amazed at their speed of everything, from uploading the details through to finding the perfect buyer quickly. Their communication has been excellent throughout. Having been an estate agent myself a few decades ago I have a good inkling of which are the good ones and I’m happy to say Smart Estate Agent have exceeded my expectations. Lisa Thornton in particular is lovely! She gets customer service just right - she cares and listens, professional and friendly.

James Gardner Published on Google 2 years ago

Fantastic experience: After six months of not being able to sell my apartment over looking the Cathedral I moved estate agents. Smart appeared to be keen and hungry to take the sale of the apartment on. From the onset they hit the ground running. They produced first class sales details with fabulous photographs. The first week I had numerous genuine viewings and the second week i had an offer at the full asking price. Seven weeks later the sale was completed without any hassle at all. I can only speak of my experience but Smart were fantastic from start to finish throughout the whole sale process. They were highly motivated, professional, honest and the communication from them was excellent right the way through. I cannot recommend them highly enough and wouldn’t consider anyone else next time I move Well done Team Smart, very impressive & thank you for a great job. James Gardner Exeter

Annemarie Cooper Published on Google 2 years ago

Fantastic experience: My husband and I were impressed with the level of service provided by Annemarie from the start. We made an online enquiry on a Friday morning, and by Friday evening we had viewed the property and placed a deposit for our rental. We are relocating from the Midlands to Devon and Annemarie has been incredibly helpful in providing advice about the local area. We have no hesitation in the fact that we will use SMART when we are ready to buy a property once we are familiar with the area.

Emanuele Di Stefano Published on Google 2 years ago

Fantastic experience: Absolutely a great agency. Team outstanding and great service. top in Exeter

Tom Published on Google 2 years ago

Fantastic experience: Smart Estate Agents made selling our house an absolute breeze. Not only did they sell our home incredibly quickly with minimal viewings in a slow market, but their high-quality photos generated incredible interest and positive comments from friends and family. Their open, honest approach and invaluable advice guided us seamlessly through the entire process. Every staff member was an absolute joy to speak to, ensuring we were always kept in the loop. Moreover, their mortgage advisor was truly priceless, alleviating all stress during this time. I cannot recommend them highly enough, they not only secured a top price for our house but also provided an unmatched level of service. Thank you for making what could have been a stressful experience into a smooth and successful journey!

Nataliia Shumylo Published on Google 2 years ago

Fantastic experience: Today I was at a viewing of an apartment with Carly Hulin. She was very friendly, polite and answered all the questions I asked. Thank you very much, Carly Hulin.

David Monteath Published on Google 2 years ago

Fantastic experience: I have been letting my property through Smart for nearly a year now and have been impressed with their efficiency and helpfulness. In particular I would like to thank Emily who has always been open and welcoming and quick to help on everything from accounts to insurance for my property. thank you to Smart.

Shobhit Sri Published on Google 2 years ago

Fantastic experience: At Smart Estate agent everyone is very friendly, good in their job and understand the basis problems of tenants. I am with them since 2015 and no issue with their services. Wish you guys all the best....

Nicole Bassi Published on Google 2 years ago

Fantastic experience: This was the first time I had purchased a house on my own and Smart made the whole process seamless. I couldn’t have asked for greater guidance and couldn’t recommend Smart enough!

Sarah da Silva Published on Google 2 years ago

Fantastic experience: I have had the most amazing experience with SMART. I was worried that my purchase (and sale) would be stressful, overwhelming and confusing. I am so grateful to SMART for making my experience the opposite to that. I wouldn’t hesitate to recommend SMART to anyone else. My previous experience with estate agents left me genuinely angry and frustrated and I felt none of that this time round with SMART. Thank you so much to all the team but especially to Amelia. Amelia went above and beyond to help me through what I was scared would be a daunting process. Amelia kept in regular contact and helped communicate and educate me through it all, whilst always being friendly, warm and knowledgeable. I can’t imagine getting through it all with out her.

Jonathan Siddall Published on Google 2 years ago

Fantastic experience: At first we didn’t have much contact from Smart - since Amelia took over there has been constant checks, updates and quick responses, she’s really on top of everything

Anonymous Published on Google 2 years ago

Negative experience: Emily B was one of our agents. I found her to be unprofessional and unwilling to appropriately resolve/follow up on any issues we had. I also felt like she discouraged us from disputing claims at the end of our tenancy when we had a right to. When I would call to discuss issues she seemed uninterested and complained about her workload.

Clare Foster Published on Google 2 years ago

Fantastic experience: As landlords we have been very happy with the service offered by Smart Estate Agents. We have been impressed by the manner in which they have advertised our property, reviewed prospective tenants , completed/processed necessary documentation and ensured that all legally required documentation such as EICRs, EPRs , gas checks etc are updated promptly. Inventories and inspections are excellent - thorough, clear and supported by innumerable photographs. Communication has been superb - a friendly and supportive, team who are ready to listen and take action where necessary.

Adam Carpenter Published on Google 2 years ago

Fantastic experience: Our overall experience of buying a house through SMART was excellent. Despite some unexpected hurdles throughout the process, they were always very helpful and willing to assist. We primarily dealt with Amelia, and she was very professional and responsive to any queries we had. We would recommend them to anyone seeking an estate agent.

Marie Stevens Published on Google 2 years ago

Fantastic experience: I as a landlord find Smart professional and helpful to myself. I have been with them for many years. If I have an issue they deal with it for me

WILLIAM BREWER Published on Google 2 years ago

Fantastic experience: As a landlord a fast and efficient service is required from a property management company. Smart are exceptional. The agents are always on the ball keeping me updated with any issues. I'm especially impressed by Emily Barlow and Nina Savage from the initial inspection and marketing to attending to any enquiries from the tenants. Very impressive

Mia Pestridge Published on Google 2 years ago

Fantastic experience: Carly was absolutely lovely, knowledgeable about the property, very upbeat and I had a greta time looking around. Can’t wait for the next steps with her and the room. Mia :)

William Groucutt Published on Google 2 years ago

Fantastic experience: They have been brilliant in helping me find a place. They have taken so much of the usual pressure of finding a place away, defiantly would recommend them for students looking for somewhere.

Brown Dog Properties Ltd Published on Google 2 years ago

Fantastic experience: We’ve used Smart Estate Agents several times over the years and have always been really pleased with their service and attention to detail. Rob & Lisa are both knowledgeable and professional but also warm, friendly and very importantly always honest with us which we greatly appreciate. They’ve assembled a great team including Amelia who has dealt with a sale and purchase for us this year and been brilliant throughout the whole process and a real pleasure to deal with, we couldn’t recommend them highly enough.

Monique Aston Published on Google 2 years ago

Fantastic experience: Very professional and helpful through out my moving process. Amelia came to greet me at the property and was very friendly and approachable!

Amlan Biswas Published on Google 2 years ago

Fantastic experience: Miss Charlie Sibley helped me a lot to find a house in Exeter. She is very polite and always give service on time. I recommend her for the best agent in Exeter.

James Pearson Published on Google 2 years ago

Fantastic experience: Charlie S has been fantastic throughout the whole rental process. She has been responsive and has liaised with the landlady to facilitate comprehensive answers to our questions. This has been particularly important as we are relocating from another city which is more stressful than a normal type of move. Would recommend.

Annabel Jones Published on Google 2 years ago

Fantastic experience: Amelia and Lisa were brilliant in helping sell my property and assist with my purchase. Great communication and helpful advice throughout the process. Would highly recommend.

Kelly Smith Published on Google 2 years ago

Fantastic experience: Amelia was really friendly and helpful, she kept me up-to-date with the progress and my query was resolved quickly! Thank you

Ellen Perkins Published on Google 2 years ago

Fantastic experience: Tom was fantastic helping us purchase our first house. We were kept fully informed throughout the process and any questions/queries were answered regardless of the day and time! Would highly recommend. Thanks Tom.

Molly Abernethy Published on Google 2 years ago

Fantastic experience: Charlie. S was helpful, knowledgeable, and understood our needs. She was very efficient which meant that the whole rental process was easy and stress free. She was friendly and professional with a good knowledge of the market and we would definitely recommend her to all.

Alexandra Berdnikova Published on Google 2 years ago

Fantastic experience: It was an absolute pleasure dealing with Emily Barlow & Amelia (did not get her surname). There was not a time where we have not been informed about the application process for a property. She would always answer almost immediately and reassure us if we had any questions. It was such a smooth, quick and pleasant process since the viewing! We felt like our time was valued and we have been supported with our reallocation to a new place. I would also recommend Smart Agents - having an online platform with all of your information in one place is very handy. Besides, the reference process that they have only took us couple of minutes to fill out with the shortness time awaiting for the outcome!

Eilidh Baird Published on Google 2 years ago

Fantastic experience: Very accommodating and helpful. In particular, working with Amelia at the beginning of my tenancy, resulted in a smooth transition. Friendly team that make moving as enjoyable as possible!

Larissa Abou Harb Published on Google 2 years ago

Fantastic experience: Amelia has been of a great help since day one. The viewing went so smoothly and she explained everything I need to know about the room that I am looking to rent. She, also, kindly answered all of my questions and I felt guided throughout the entire process.

Harry Benson Published on Google 2 years ago

Fantastic experience: Smart were great and handled the sale of our house professionally and efficiently and kept us in the loop every step of the way. Would strongly recommend!

Helene Bonnici Published on Google 2 years ago

Fantastic experience: Smart Estate agents have been incredibly helpful and friendly during our move to Exeter. Doug was great to liaise with, super helpful in communicating about viewing different properties to rent. We’ve moved in to a lovely place now and Sophie has been fantastic throughout the whole signing and handover process . Feel like we’re in really good hands renting through SMART!

Stella Kovacheva Published on Google 2 years ago

Negative experience: I am extremely disappointed with my recent experience with this letting agency. When I called to arrange a viewing of a property, I was met with absolute unprofessionalism. Firstly, despite their website clearly stating viewings were available every day, I was informed that viewings could only be scheduled on Mondays. This blatant contradiction left me confused and frustrated. To make matters worse, the lady I spoke to adopted an unprofessional tone throughout the conversation. It felt as if I was being perceived as a nuisance for simply requesting her to do her job. Her dismissive attitude and apparent lack of interest in assisting me only added to my growing frustration. Additionally, the limited time window provided for viewings, from 12:00 to 13:00, is highly inconvenient for working individuals like myself. It is astonishing that a letting agency would impose such rigid restrictions, disregarding the diverse schedules and availability of potential tenants. Overall, my experience with this letting agency has been nothing short of a letdown. Their contradictory information, unprofessional demeanor, and restrictive viewing schedule have left me feeling dissatisfied and discouraged. I expected better service and professionalism from a reputable agency, and unfortunately, this agency has failed to meet those expectations. I will definitely be looking elsewhere for my housing needs.

Kathy Scott Published on Google 2 years ago

Fantastic experience: We have just sold our property with Smart after a tricky start. Amelia has been very responsive and got things moving again very quickly. The whole experience has been smooth and stress free, would definitely use Smart again and a big thank you to Amelia

Muktar Ahmed Published on Google 2 years ago

Fantastic experience: I recently purchased my first home through Smart. Amelia was fantastic in putting my offer forward to the sellers and it being accepted, as well as keeping me informed during the whole process and ensuring everything went smoothly. It was great to have a local agent and the same point of contact for my first purchase. I would definitely consider a property listed with Smart for any future purchases

Andy Bourne Published on Google 2 years ago

Fantastic experience: Amelia at Smarts was excellent, very helpful and efficient throughout the process of buying our house which made everything much less stressful, thanks Amelia.

Monika Russell Published on Google 2 years ago

Fantastic experience: Any issues are dealt with promptly and efficiently, amd, having had several dealings with Amelia specifically over the last few months, I have found her to be unfailingly polite, helpful and sympathetic.

Hannah Published on Google 2 years ago

Fantastic experience: The agents went above and beyond!. Emily Barlow went above and beyond for us when looking for somewhere to rent. Two very happy tenants, Clear communication, fast and brilliant results. Positive & friendly staff, Smart Estate agent is by far one of the best estate agents that I've used.

Jay Published on Google 3 years ago

Fantastic experience: Very pleased with our experiences with Smart, I've been a tenant with them for a few years now and have been very pleased with the quality of the service they have provided. Emily has been our main contact and has been great to us both. They're easy to talk to and quick to solve problems.

Emily Green Published on Google 3 years ago

Fantastic experience: Sammy has been more than helpful with our tenancy, as well as our landlord, and we really appreciate the help she has given us during a stressful time.

Ben Agnew Published on Google 3 years ago

Fantastic experience: Absolutely brilliant! Renting my first flat was handled exceptionally well by Sammie, all the checks were done properly and everything was sorted within days! Very good service all round and a great Estate Agents!

India foster Published on Google 3 years ago

Fantastic experience: Adam manages my tenancy in Penryn. He is always prompt and his customer service is brilliant, as a first time renter I’ve been very impressed and grateful to have someone who’s so approachable and helpful!

Anna Harris Published on Google 3 years ago

Fantastic experience: Had a wonderful viewing this morning with Sammy! She was friendly, helpful, and a lovely point of contact :)

Laurie McIntosh Published on Google 3 years ago

Fantastic experience: We viewed a property with Sammy who was lovely. She was informative, efficient, professional and friendly. Would definitely recommend thier services.

Ben Mask Published on Google 3 years ago

Fantastic experience: Very professional, helpful and friendly service. I moved into my rental property last November and Adam Cowey was dealing with my property, he was very supportive and helpful with all aspects required. He gets back to all emails in a timely manner and is very knowledgeable in his field. Highly recommended

Gloria Martin Published on Google 3 years ago

Fantastic experience: Kay is a great asset to the company and is very knowledgeable she has looked after my properties for 10 years and always goes the extra mile to assist

Rebecca Smallridge Published on Google 3 years ago

Fantastic experience: I recently had the pleasure of viewing a property at Baring Court with the help of Sammie at Smart Estate Agents, and I cannot speak highly enough of her fantastic service. From start to finish, Sammie was an absolute pleasure to work with - she was bubbly and friendly, yet always remained completely professional and efficient. What really stood out to me was Sammie's extensive knowledge of the property and her ability to answer all of my questions with ease. I felt completely confident in her ability to guide me through the viewing process and provide me with all of the information I needed to make an informed decision. Overall, I would highly recommend Sammie to anyone in need of a reliable and professional estate agent. She truly went above and beyond to provide me with excellent service, and I cannot thank her enough for all of her hard work. Thank you Sammie for a fantastic experience!

Angie Martin Published on Google 3 years ago

Fantastic experience: Natasha was thorough and pleasant to deal with. Everything was taken care of and the tenants they found appear to be so right for the property.

Sharmila Devaraj Published on Google 3 years ago

Fantastic experience: Excellent and prompt. Kind response from Kate ellery. She directed us from flexible house viewing option, co-ordination with landlord and renting details, do understand the tenants concern; right place to approach for rent heather and lay house lettings in Falmouth.

Matthew Williams Published on Google 3 years ago

Fantastic experience: Really great service for a very nice property. Sammie was an exceptionally friendly and inviting host who shared lots of helpful information about the property and also had very good knowledge of the surrounding area. Highly recommend.

Rachel Lang Published on Google 3 years ago

Fantastic experience: Sammy is a bloody fantastic estate agent! Super friendly, relaxing and very professional. She makes you feel right at ease and quickly becomes part of the family! It’s never awkward with Sammy! Super approachable and a real people person! She helped us with a swift and simple new let, and helped us through the whole process of moving in and making a house a home. Always asks about us & work and is a really caring and hard working individual. Not a single fault with Sammy! I’d reccomend her to anyone! Thankyou so so much sammy for making new beginnings so much easier - you’re a proper legend! :)

Tim Field Published on Google 3 years ago

Fantastic experience: Kate was excellent and incredibly helpful when I needed to collect keys on Saturday, as a contractor for Smart Estate Agent I am very pleased with their service.

Sonia Popiolek Published on Google 3 years ago

Fantastic experience: So far Smart have been friendly, efficient and helpful, getting back to me quickly with any queries I've had, Sammie was very knowledgeable about the property I viewed and got the ball rolling on my application quickly, very pleased.

Lisa Bartlett Published on Google 3 years ago

Fantastic experience: The team that looks after our property has been professional and helpful. When we needed some repairs done to the house, Kay managed the whole process and kept us updated throughout. She was easily available by email and phone.

Esther Cadwallender Published on Google 3 years ago

Fantastic experience: We were so happy to use Smart again. Lisa was amazing before and was as good again this time. The whole team are so helpful and friendly and always there when you need them. They go above and beyond and make you feel in such great hands. Thank you all so much for everything.

Martin Murphy Published on Google 3 years ago

Fantastic experience: Excellent friendly service from Sammy Jones. Always gets back to you and keeps you informed. Helpful and reliable. Thoroughly recommended

Rebecca R Published on Google 3 years ago

Fantastic experience: Smart Estate Agents have been a pleasure to do business with. Adam has been great at dealing with my application and Kate has been quick at responding to emails regarding enquiries and maintenance.

Sam Dawson Published on Google 3 years ago

Fantastic experience: Very happy with the handling of our tenancy. Sammy, Kate and Adam have been a very helpful team and made the process very stress free. I would highly recommend!

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