Thomas Connolly Estate Agents

Fantastic experience: I had a fantastic experience with Thomas Connolly Estate Agents Milton Keynes. While I was outside the UK, Chris helped me arrange everything so that my property could be rented out smoothly. Chris was incredibly quick and professional in finding tenants and managed to secure the price I was hoping for. The whole process was handled efficiently and with great communication.amazing work Chris . Hope Nurse has also been amazing on the management side. She made sure everything was taken care of, kept all documents up to date, and ensured I received everything necessary regarding the tenants. She really made the whole process stress-free, even after the tenants moved in. Hope was also very proactive and motivated, and whenever something needed to be done she knew exactly who to contact and how to get things moving quickly so thank you for everything hope . Overall, the team has been incredibly helpful and supportive. Thomas Connolly are very lucky to have Chris and Hope — they are both fantastic and truly care about their clients. Highly recommended! Thanks Manny

Negative experience: I wouldn’t recommend Thomas Connolly to anyone. Customer service becomes non existent as soon as you pay the deposit and sign the contract. Even the property managers and letting managers give you false reassurance and then when it comes to honouring what they agreed they go back on their word. So many people have put the same review. Save yourself the hassle and go with another estate agent. Asked for a callback from the lettings operations manager multiple times yet I haven’t received one, probably because he has made false promises that he can’t deliver. very unprofessional. I would give them a 0/5 stars if Google would allow it

Negative experience: Before moving in, they seem very polite and attentive. However, after you move into the property, that impression completely changes. Whenever I opened a maintenance report regarding issues in the house, the reports were closed without any proper solution or communication. During my tenancy, I experienced several problems and felt that the management was quite irresponsible. I was even threatened regarding my deposit before I had moved out. After I left the property, they attempted to make unnecessary deductions from my deposit, and I had to resolve the issue through a DPS dispute process. Based on my experience, I would not recommend this agency.

Fantastic experience: Manager Amber Blower is very helpful and smart.

Fantastic experience: Laura has done an amazing job of managing my properties, keeping me up to date with all that is going on, highly recommended.

Fantastic experience: Charlie, Lana and Cassie were 10/10. We sold within two weeks, having been on the market with someone else for over 8 weeks. The process of selling has been so smooth, and peaceful due to their kind and caring nature. I couldn’t recommend them enough, and if we sold again, we wouldn’t use anyone else.

Fantastic experience: Cant speak highly enough about the quality of the service from Thomas Connolly. They had managed the letting of my property since they opened in 2014 and their thorough, professional vetting process always ensured I had great tenants in my house at all times. Communications from the lettings team was always exemplary. If ever there was an issue that needed sorting they would quickly give me options to rectify and were always happy if I wished to pursue my own route. At the end of 2025 my last tenant moved out and I decided to sell the property. Was a no brainer for me to use Thomas Connolly to facilitate this sale. In no time at all they had taken photos and marketed the property and within a week or so had agreed a sale. Again the sales team and back office function was exemplary in keeping me informed with the progress of the sale ensuring that the sale went through without a hitch and within the expected timescales.

Fantastic experience: Highly recommend! I’ve just moved to MK and the team at TC made the whole process, from the viewing with Ty to key collection, incredibly smooth and professional. My property manager, Amber, has been especially helpful since I moved in and has been prompt in answering all my questions which has made settling in much easier

Fantastic experience: I am quite happy with the repair service that I received from the agency. Our property manager, Amber Blower was quick and efficient in repairing the broken toilet handle. The repair work was carried out by professionals and was fixed within minutes!

Negative experience: Very disappointing experience. The team was extremely sweet and convincing before the contract was signed, but once it was done, genuine issues were ignored. I lived without a working intercom for almost two months while staying on the first floor with school-going kids, which made daily life very difficult. This was repeatedly brushed off as a “minor issue.” When I moved out, they claimed damages equal to my entire deposit. Thankfully, I had taken photos before moving in and had to go through a stressful DPS dispute that took over 2.5 months to resolve. I did get my deposit back, but at the cost of significant time, effort, and nearly £500 in additional expenses. I later learned this seems to be a common pattern with multiple tenants. Renting a family home should be based on trust and fairness, especially for overseas tenants trying to settle in. Sadly, I do not trust this agent and would not recommend them. I genuinely hope they change their way of doing business.

Negative experience: I am extremely disappointed with the service I’ve received from Thomas Colony management. For more than a month, I have been reporting a simple kitchen tap issue through both email and the FixFlo portal. Despite multiple follow-ups, the only response I consistently receive is that they are “waiting for landlord approval.” Beyond that, there has been no meaningful update, no timeline, and absolutely no sign of proactive communication or accountability. What makes this especially frustrating is that the repair itself is minor—something that should realistically take a day or two to assess and resolve. Instead, the ongoing delay has caused significant inconvenience, forcing us to wash all dishes in the bathroom sink, which is neither hygienic nor practical. Over time, this has even started to create health concerns and added unnecessary stress to daily routines. I expect better from any property management company, particularly one responsible for residents’ basic living conditions. Effective management should involve more than automated replies and vague excuses. At minimum, tenants deserve timely action, transparent communication, and a clear resolution plan when issues are reported. Overall, my experience has been very disappointing, and I sincerely hope Thomas Colony management improves their responsiveness and commitment to tenant well-being moving forward.

Negative experience: Very poor service especially the emergency repairs. Pray to not have your heating stop working during the weekends.

Negative experience: Left my family - small child with broken boiler around Christmas. NO hot water, no heating. Just ... to save a bit more on repairs. As the engineer said he could have done it faster.

Negative experience: Very poor service. Behaviour by one of estate agent who was rude and unprofessional. After asking about deposit back he was forcing me to pay for cleaning company to speed up process with returning deposit-even when I said that everything was already cleaned as I spend half day doing deep cleaning plus just to remind at my contract Is that first they need to do inspection and then decide if cleaning is needed or not!. After that he was answering rude and said that „10 days is not apply anymore for my deposit back because I am not cooperating with him” avoid that company at all cost. We asked few times to do repairs they have been not bothered even to do it! Now still waiting for my deposit with no answer at all! Not recommended that company and estate agent named Sam. Very rude and unprofessional person who don’t deserve to be at place like that if you do not know how to talk with people and later saying that I do not understand what he emailed me. Sorry but if 3 people who was reading his email did not understand him maybe it’s time to come back for him to school and learn how to talk with people! Avoid at all cost! Forgot also to mention that we paid for few days extra to make our payments at first day of the month- they never changed contract and we did not got money back for those days and yes, we needed to move out at the day when month was finishing (27 or 26) so we lost money for few days what we paid for. Even when we had proof that money was paid they did not do nothing about it(emails and proof of payment) Will definitely never come back here, the worst so far agency from what we was renting flats.

Negative experience: Disappointed and Frustrated – Unfair Charges - Milton Keynes As this is a formal agency, I expected a fair and professional approach-not what feels like an attempt to unfairly extract money. I had formally disputed the charges and got the verdict now, I have been returned almost my full deposit after DPS dispute handler decision. They wasted my time. I will never recommend this agency ever. if anyone using their services , would recommend to go DPS dispute at the end of tenancy and don't let them take your hard earned money. I’m extremely disappointed with the way my tenancy was handled at the end. Despite raising several maintenance concerns during my stay, many were ignored, only to be used later as justification for excessive and unfair charges. I would not recommend this agency at all. Before you sign the agreement, they are bit responsive and helpful, but the moment you move in, their attitude completely changes. Any issues with the property require you to chase them endlessly, and even then, there's no guarantee they'll do anything about it.

Negative experience: Disappointed and Frustrated – Unfair Charges - Milton Keynes I’m extremely disappointed with the way my tenancy was handled at the end. Despite raising several maintenance concerns during my stay, many were ignored, only to be used later as justification for excessive and unfair charges. The final deductions from my deposit included inflated costs, lack of transparency, and claims that were either unsupported or related to normal wear and tear. For a company of such considerable reputation, I expected a fair and professional approach-not what feels like an attempt to unfairly extract costs. I’ve formally disputed the charges and hope others are treated more reasonably. Transparency and integrity should be the foundation of any property management service.

Fantastic experience: Zoe, who manages my rental property, is lovely, she is so open and transparent about issues, potential improvements and helps and advices me whenever she can. I am delighted with her professionalism! thank you very much Zoe for your help!!

Fantastic experience: I had a fantastic experience working with Charlie. From the very beginning, he was professional, responsive, and genuinely committed to helping me every step of the way. He handled all the details efficiently, and made the entire process smooth and stress-free.

Fantastic experience: Great service and a great team at Thomas Connolly. Charlie was especially helpful — he showed me two properties and really took the time to understand what I was looking for. He delivered exactly that and helped me secure the property I wanted in the end. The whole process was easy, professional, and stress-free. Great guy, highly recommended. Top company. - Andre

Negative experience: Called us a few days before we were due to get our keys saying we couldn't move in on the agreed date. On the day I moved in lots of stuff left in the flat they were completely unaware of. Also oven had not been cleaned. Notified them of issues in the flat on the day we moved in, being no cold water in the bathroom and no hot water in the kitchen. No instructions as to the alarm system, oven, heating system. This was requested and haven't had anything back. Had to chase multiple times to see if we could have fibre installed, we then had to go two weeks without Internet due to no response. We have now been in the property almost two months and the only issue they have done anything with was telling me I could get Internet after chasing myself multiple times. They're just in it to make money initially not a good service at all

Fantastic experience: Charlie Wright is an extremely component and responsive agent. I highly recommend him and this agency.

Fantastic experience: Would highly recommend!! Had an amazing experience with Charlie who sorted me a viewing on the day i enquired. Communication with him was brilliant, replying very quickly to any queries or questions i had. He managed to get me the property sorted within a couple of days and went out of his way to help with everything which was amazing. Overall very professional and excellent at communicating.

Negative experience: Tenants, avoid this dreadful estate agency at all costs! From the moment we signed the tenancy agreement, hoping to begin our new chapter in our first home, we were met with nothing but cold, money grabbing indifference. Sheryl Williams and her team are leeches, utterly lacking in humanity or care, focused solely on extracting every penny from us. What initially seemed a welcoming start quickly revealed itself as a near scam. Their true colours emerged with relentless blame, borderline bullying, and outright harassment, abusing their authority at every opportunity. Even upon moving out, they were quick to point baseless accusations at us, forcing us to involve the DPS for mediation just to receive some sort of fair treatment. Leaving their grasp was an immense relief, like breaking free from shackles. Spare yourself the misery and avoid these vultures entirely. Opt for a private landlord or ensure your property is not managed by the likes of this agency.

Negative experience: Tenants avoid! This letting agent made our lives a nightmare from start to finish. Communication was abysmal, maintenance issues were ignored, and any requests were met with arrogance or complete indifference. We were unfortunate to encounter Sheryl Williams and John Tomsett, who spoke to us like utter garbage. Zero accountability, zero professionalism. If you value your time, money, and sanity—rent elsewhere. Don’t be fooled by their niceties to start with!!

Negative experience: I rented a property through Thomas Connolly and had a terrible experience from start to finish. The house was in very poor condition when I moved in, with multiple issues that needed urgent repairs. Despite contacting them several times, they were completely unhelpful and did nothing to assist me in getting the problems fixed. When it came time to renew my contract, they failed to offer a proper one-year renewal and left everything uncertain and stressful. Now, after moving out, they are refusing to return my deposit without any clear explanation. I would strongly advise others to be cautious when dealing with this agency. Their lack of professionalism and responsibility made my renting experience extremely frustrating.

Fantastic experience: I would like to extend my sincere thanks to the team at Thomas and Connolly, especially Zoe, our property manager, Tyriq, our letting agent, and John. Following our move, we had a few concerns, but the team went above and beyond to address them with patience, understanding, and efficiency. Their dedication to putting tenants first has been evident throughout the entire process. This is our first time renting with Thomas and Connolly, and we couldn’t be more grateful for the service we've received. We’re confident knowing that we are in capable hands. Please pass along our thanks to everyone involved. We look forward to continuing our relationship with such a dedicated team.

Fantastic experience: Just completed the sale of a Milton Keynes flat using Thomas Connolly MK. It was quite a protracted affair as seems to be normal these days so it was particularly important to have the services of Sales Negotiator Karl Garrett and Sales Coordinator Cassandra Butler to keep the process on track by liasing with the solicitors and directly with the buyer whenever necessary. They remained confident that the sale was on track and offered detailed explanations whenever the process appeared to have stalled. Selling property is acknowledged to be a stressful process these days and Karl and Cassie were essential in reducing that stress to a minimum while promptly chasing up any apparent delays, particularly between the legal teams that seem to need constant encouragement to deal with the various requirements expeditiously. Would recommend this team to any potential seller.

Negative experience: I would not recommend this agency at all. Before you sign the agreement, they are incredibly responsive and helpful, but the moment you move in, their attitude completely changes. Any issues with the property require you to chase them endlessly, and even then, there's no guarantee they'll do anything about it. For example, the gutter at my property was blocked, causing water to hit the edge of my window every time it rained—especially at night—making it impossible to sleep. I raised this issue multiple times over my entire 8-month stay, yet nothing was ever done. My property manager, Sheryl Williams, ignored my complaints, and it became clear that unless the issue was urgent in their eyes, they simply didn’t care. To make matters worse, when I moved out, they tried to find excuses to charge me from my deposit, even though the property was actually cleaner when I left than when I moved in. Fortunately, I had taken photos before leaving and compared them with the ones they sent me at the start of my tenancy, which helped me reject their unfair claims. Despite this, they still unfairly deducted money from my deposit. If you want an agency that actually maintains their properties and treats tenants fairly, look elsewhere. Once they have your signature, you’re on your own.

Fantastic experience: We have been living in a property managed by Thomas Connolly Estate Agents in Milton Keynes for the past two years. I'm pleased to share that we had a very smooth onboarding experience, which included the credit check and contract signing process. The property was clean and well-maintained, and we encountered no issues when moving in. Throughout our stay, whenever we faced any issues, there was a straightforward system in place for reporting them. An engineer would send us a text to schedule an appointment, making everything quite seamless. They consistently addressed any concerns we had. I would particularly like to highlight one incident that was costing us hundreds of pounds each year. We had an unnoticed water leak (the mistake was ours, we didn't notice it), resulting in a water bill exceeding a thousand pounds last year. This year, our water supplier installed a smart meter and informed us by post that there was a leak, and if left unresolved, we would be facing a bill of over £1,100 this year! I immediately reported the issue through the automated system. Our property manager, Sam A., quickly stepped in, advising me to inspect the situation. Together, we reviewed the smart meter readings, and Sam identified key moments in time, encouraging me to think carefully about what happened during those times to help pinpoint the leak's source. After several conversations with Sam, we figured out where the leak was coming from, and he arranged for an engineer to come out promptly and fix it. As a result, now we are likely to pay only a third of what we paid last year. This is just one of many positive experiences I can share about our agent. Their inspection manager, Sally M., regularly visits the property, listens to our concerns, and takes photos. Before each visit, she sends an email with a letter to arrange a convenient time for us. She is very polite and friendly, and we always look forward to welcoming her when we receive her email. We feel that these visits provide a great opportunity to report minor issues and anything else we want to discuss with our agent. Overall, I have many reasons to leave a 5-star review, and I've only mentioned a few of them here. I hope this review helps others gain an understanding of Thomas Connolly Estate Agents in Milton Keynes, and decide whether to rent a property from them.

Fantastic experience: I cannot recommend Charlie at Thomas Connolly highly enough. From the day me and my partner had the house viewing to finalising everything, Charlie went above and beyond to help us secure the perfect home for my family, including our newborn baby. Charlie has been a great professional, being approachable, and attentive throughout the entire process. What really stood out for me and my partner was how quickly he responded to any questions we had and how clearly he explained everything, making a stressful situation (we all know the stress involved in looking for the right house) feel so much easier. Thanks to Charlie’s hard work and dedication, we’re now settled in a lovely home that is perfect for our little family. If you’re looking for someone who genuinely cares and will go the extra mile, Charlie is the person to speak to. Thank you so much for all your help.

Negative experience: As a landlord who have used them a few times, they do somewhat do the job in finding and vetting a tenant - about half of the job required - although it did take four months - but their backoffice management is somewhat lacking. I pay them for a service and therefore I am the customer, but it's a real 'computer says no' situation over there. No scheduling, no planning, no friendliness - everything seemed left until the last minute, sitting on stuff for days instead of acting on it so that everyone isn't fullfilling promises made they didn't know about. Emails just cut and paste 'computer says no' kind of thing. They expect you to 'trust them' with their money but I don't run an operation giving tenants keys without warning, keeping our money for longer than necessary, random responses....So next time, we'll try someone else.

Fantastic experience: There are many people who are helpful at Thomas Connolly. It is difficult to highlight individuals, but Sam Ainscow will go the distance with you, try to iron out any difficulties along the way, and will take you through the process of renting. It is people like Sam who make businesses effective and who keep customers happy by their personal touch.

Fantastic experience: I recently rented a property through Thomas Connolly. From the first viewing through to moving in, Charlie Wright was friendly, professional, and helpful. We had an excellent experience as Charlie was so helpful with us navigating the market, and he guided us nicely through it as we are new to renting property.

Negative experience: Have ‘phoned multiple times over the past couple of months in regards to rental properties that have caught my eye; despite messages supposedly being ‘passed on’ and being told that someone would let me know when access has been arranged for a viewing, nobody ever calls back. Unprofessional and shows a lack of customer care. Anybody would think that they don’t want my business?

Fantastic experience: Had a really pleasant experience with the agency, especially the agent who helped us with our processes - Oliwia. She was a friendly professional who accommodated our busy schedule to deliver us outstanding service.

Fantastic experience: Despite a setback during the search to find a new home, everything worked out well in the end. Here, Charlie has played a positive role in finding a suitable home in a suitable environment for me and my family. Received super customer-oriented service which is very pleasant for someone who comes from abroad!

Fantastic experience: I had an excellent experience with Oliwia from Thomas Connolly. She was attentive, knowledgeable, and made the process of finding a home seamless and stress-free. Her dedication and professionalism truly stood out. I highly recommend her and the team at Thomas Connolly!

Positive experience: Professional and Customer Concerned! The best part myself and my partner felt on renting with Thomas Connolly was the way their estate agents dealt. We had the best service from Oliwia Grunwald on sorting out our house in CMK. She went beyond and above for us in getting the apartment ready for us in a short time. We were about to leave for a vacation and was concerned of how to have the house secured for us before that. But Oliwia was really helpful and pro-active in sorting all those for us. She was there to answer all the queries and quick actions when beyond her work time. This is our 4th home, and so far the best estate agent service we had in securing the house such organised but quick manner.

Fantastic experience: I highly recommend Thomas Connolly, I was completely impressed with their professionalism and customer service. Oliwia one of the letting agents helped us 2 years in a row to find a property. She was highly knowledgeable about the local market and made sure I always felt like a priority. At each step in the whole process, Oliwia came through with her commitment to excellence.

Fantastic experience: Our journey of finding our dream home in Milton Keynes has been unexpectedly easy. I was thinking I had to fly to MK and spend weeks there to see homes, and find my family's new place before the move. However, Charlie arranged our viewing and it was a very useful virtual tour, we liked the house so much and then all steps are already completed before we physically go there. Thanks to Thomas Connolly and Charlie for all the support and positive approach during our relocation journey..

Fantastic experience: The apartment is delightful, precisely to my taste - it’s modern ,offers a nice view, and is conveniently located near shops. The representative Olivia was extremely helpful , pleasant and professional

Fantastic experience: Great experience with this estate agent, especially with Oliwia! She is kind and very professional; she helped us find our home very quickly. We're still with Thomas and we're happy, if there is an issue, they send someone quickly, thank you Sheryl!

Fantastic experience: I been renting from Thomas Connolly over 8 years. I never had a problem, never feel treating different, because I been renting for so long (like I read other comment). If anything was broken they send someone very quickly. Very good communication. Im very happy with a service. I think if you are good tenant, you take care of the property and you paying rent they will treat you the same way back.

Fantastic experience: I recently found my new home with help from Oliwia Grunwald at Thomas Connolly Estate Agents. Oliwia was extremely helpful and responsive and helped make the house move a successful one. Oliwia and her colleagues were all professional, friendly and helpful. I would recommend Thomas Connolly to anyone looking to move house.

Fantastic experience: Thank you so much Oliwia for your kindly support you gave me and my partner during the time we needed a place to rent. Your professionalism is very impressive throughout the whole process you make sure you carried us along and never get tired of my questions and calls, I really appreciate you a lot now we settled in our now home courtesy Oliwia from Thomas Connolly.

Fantastic experience: I am very satisfied with the contact with the Thomas Connoly agency, especially with Ms Oliwia G. Every problem I had was immediately solved even after working hours. Everything was explained thoroughly and in a friendly atmosphere. I recommend the cooperation with Oliwia G. to everyone!

Fantastic experience: Very pleased to give a shout-out to Oliwia and her team for their help in my renting journey. Oliwia is highly professional, knowledgeable and efficient when helping me secure the apartment. She is a clear problem-solver, was very prompt in her responses and communicated what was necessary for a seamless process. Her team was just as efficient in helping to get all the other documents and apartment ready. Securing an apartment from abroad was not easy but she's kept stress levels to a minimal. I was very pleased with the impeccable state of the apartment when I arrived. Thank you Oliwia and team - keep up the great work.

Fantastic experience: The whole team was great! From initially dealing with Chris who came to view our house then Charlie who dealt with showing potential tenants, the whole process was seamless, professional and easy. Furthermore, Charlie let our house out to the first tenant that viewed the property. Would highly recommend using these guys!

Fantastic experience: I have dealt with Thomas Connolly for a few years now. I have always found all the staff to be polite, helpful and professional. I am very happy with the service provided and would not hesitate to use their services again or to recommend them. A big Thank you.

Fantastic experience: We finally found our dream rental house in Milton Keynes. Big thanks to Charlie the sales agent who not only understood our requirements but was quick to show possible property pipeline and to our surprise the very first property ticked most of our requirements. The paperwork was also efficiently handled by Katy and finally we got keys to house quickly, start to finish within 1 week. Thanks Thomas Connolly for helping with rental. One area of improvement is professional cleaning should be done more thoroughly and the inventory checklist should be done in person to avoid hassles or confusion especially if one is taking property rental for first time in UK.

Fantastic experience: A big shoutout to Charlie and Katy for being very helpful and making the renting process smooth and easy. Our experience with this agent has been wonderful, 100% recommend this over other agents.

Fantastic experience: Had a great experience with this estate agent, especially thanks to Charlie who has been wonderful with helping us with the whole renting process, and keeping us informed and working around our busy work schedules. Can’t thank enough for the whole Thomas Connolly team, absolutely delightful team to work with.

Fantastic experience: Had the best experience so far with this estate agents ! I live a very busy lifestyle with work and it was effortless looking for a new property with the help of Charlie , Laura and the team. Always respond very fast and so far amazing ! Thanks for everything means a lot to us, We found the perfect location that we wanted !

Fantastic experience: We just arrived from South Africa, and every agent from different agencies could simply not assist. Then Oliwia showed us a property, and from inception she was very friendly, asssitant and accommodating. The application was difficult,as we only arrived and did not have all the requirements. She patiently guided us, until the we received our keys. Even afterwards she made contact to ensure we were doing ok.

Fantastic experience: I had a really great experience with Thomas Connolly. A big shoutout to Oliwia and her team; they were super helpful throughout the whole process. The staff were all really friendly and got back to me really quickly whenever I had any questions. I'd definitely recommend them.

Fantastic experience: Considering how immediate I was a looking a place, Thomas Connolly stepped in and made the whole process painless when I found what I liked. Oliwia was helpful and very accommodating at times when we had to move viewing times around. Will definitely recommend Thomas Connolly.

Fantastic experience: Thank you to Charlie and the team for helping us through a very stressful time. It was eventually a reasonably quick process once we found the property right for us. Charlie always so professional and helpful, always quick to assist and answer any questions. Thank you again.

Fantastic experience: As this is the first time I rent apartment in Milton Keynes. So my friends introduced Thomas Connolly to me. Charlie arranged viewing the property in the hub promptly and whenever I have questions sent to him, he replied shortly. Thank you very much for Charlie’s help.

Fantastic experience: We had a great experience with Oliwia! She was very accommodating during the search process and offered timely updates and support as the process moved forward. Definitely recommend working with her!

Fantastic experience: I'm glad Charlie was able to assist us professionally and make the renting process easy for us. He always understands our needs and guides us through each step. I highly recommend Charlie's services!

Fantastic experience: wow what can i say apart from finding a new property was a breeze with these, nothing was ever to much. they manged to find us a house that accepts pets when everyone else turned us down, the team here are always a phone call or email away and always respond within 24hrs everyone is professional and we look forward to having a ongoing and great relationship with yourselves , thank you all again for finding us a perfect home

Fantastic experience: I would like to share my special thanks to Oliwia for all her support in every step of my house renting process in MK. She made it all very simple and easy for me. Congrats and good luck in your professional life Oliwia.. and thanks to TC family as well.

Fantastic experience: Myself and my housemate were looking to rent out our house for 6 months and Charlie made it very easy for us to do so! He was very informative and great with letting us know what was happening every step of the way! Highly recommend

Fantastic experience: I am very happy in my new home and all thanks tk Oliwia Grunwald.I met her when l went for viewing and she was so welcoming and loving. She took us around the house and provided all the necessary information She even guided us through the process of making the application ,she was there every step of the way. We appreciate the service and we will always remember the good service that she provided. Continue with the good work Oliwia and be blessed. Last but not least, our Property manager Sherly Williams is the best. She responds to issues urgently Regards Primrose Marongwe

Fantastic experience: We have been searching for a property for quiet some time, Charlie helped us move into the apartment within a very short lead time and was very flexible with arranging viewing. I must appreciate how easy and simple moving was with Thomas Connoly as compared to other Agents and how I was struggled for weeks before that. Thankyou!

Fantastic experience: Overall my experience searching for a new home was great. Oliwia was amazing, helpful and very assuring during my search for a property. Would definitely recommend this agency and especially Oliwia as letting negociator! Thank you

Fantastic experience: We were pressed for time and had to resolve the rental issue within a month. Oliwia super helpful and quick response, the whole process was fast and smooth. We will definitely come back to her in the future.

Negative experience: **Any tenant avoid this agency** *Absolutely disgusting* We couldn't use the shower for a month, and they didn't apologize or deduct the rent, especially after we always pay rent on a 6-month's basis. They send us a check-in inventory report with blurred images at the very beginning, then use HD photos for check out report and ask for additional cleaning fee.

Fantastic experience: Renting for the first time was a very daunting experience for me but Thomas Connolly were amazing. In particular Oliwia who was very helpful and patient with me. Fantastic service! I would highly recommend! Thank you

Fantastic experience: I had an exceptional experience with this letting agency, and I want to give a big shoutout to Oliwia, our dedicated account manager. From the moment she showed us the property, she went above and beyond to assist us throughout the entire rental process. Her knowledge, professionalism, and willingness to help made the entire experience a breeze. We couldn't be happier with our new home, and Oliwia's support was instrumental in making it happen. I highly recommend this agency, especially if you're lucky enough to have Oliwia as your account manager.

Fantastic experience: I have used Thomas Connolly solely now for a number of years and they have consistently delivered for me as a portfolio landlord in all areas. Chris Richards the lettings manager has been a key find for my lettings business in MK and the whole team are fantastic to work with. Oliwia Grunwald recently let two properties for me in September and even negotiated a higher rent than I expected! Great work guys, many thanks

Positive experience: Charlie was fantastic in helping me, my partner and my bunnies find the perfect new flat for us. Charlie was always quick to respond to any queries and even came in to work on a Saturday to help us. Thanks Charlie! Lucy and Ash :)

Fantastic experience: Best real estate agent during my stay in Milton Keynes. They sorted out maintenance issues promptly and had a welcoming customer support service.

Fantastic experience: We were lucky to work with Charlie during our flat search. He is professional, always willing to help and an attentive listener. Without him we wouldn't have found the flat we are happy in now. Overall, we can full-heartedly recommend Charlie's services. Everything was handled professionally and with transparent communication by him: the viewing itself until the handover of the keys

Fantastic experience: Oliwia was great and made the property search so easy. She was prompt at responding to my emails and happy to work around my schedule for property viewings. The whole process from my initial enquiry to handover of keys was very smooth. Thanks!

Fantastic experience: Oliwią is the best lettings negotiator I have ever met. She is very nice, patient and helped us with everything. Pleasant, quick communication made the whole process of getting new home easy for us. I highly recommend this agency and their people!

Fantastic experience: Charlie was quite simply fantastic! My parents have had to move out their home for a major water leak repair, which an insurance company is dealing with. Charlie “ held our hands” throughout the process in what is a challenging rental market! Katy was also excellent with the administration. The insurance company have also complimented Charlie as a breath of fresh air!

Positive experience: (2021-05-01) First time in Milton Keynes, Harry showed me one place, loved it, fit all my needs (need not have looked any further), documents was signed a week later, moved in soon thereafter. Smooth and seamless. (2023-08-14) *Edit: while Harry was a spectacular negotiator, any services around the tenancy thereafter have been structured so that the agency have to do minimal effort and work for maximum gain. Examples: inability/unwilling to change the rental schedule (even after the initial 12 month contract); omission of break clause after written email agreement, and subsequent dismissal thereof when presented with the evidence. I have more qualms and will add them to more edits once my journey with them completely ends.

Fantastic experience: Oliwia it was a great agent. The property is really good, my family loves too much, we are making our first "Home Sweet Home" here in UK. Thank you for your time, patience to explain me all the staffs, and I think will be a wonderful time.

Fantastic experience: A very smooth experience with excellent service and communications from the Thomas Connolly team. A big thank you to Charlie for all his assistance in securing our rental property. His customer care was first rate, with out of hours communications, to get all matters in place and concluded within a very tight time frame. Thank you.

Fantastic experience: I’ve just rented a flat with them and the emails have been timely, I particularly like their reporting system for issues around the flat. Charlie Wright was kept me up to date throughout the process on whatsapp as well which was greatly appreciated as it fast tracked the conversation , and also answered all my queries. The process was made very painless, with the quick referencing, and electronic signatures as well

Fantastic experience: Great renting experience with Thomas Connolly. Charlie, Georgia and Sheryl, they are dedicated and professional. Promptly responding and keep me informed all over the letting process.

Fantastic experience: I highly recommend the Thomas Connolly agency, and in particular Oliwia, (employee) who turned out to be very helpful and professional in her profession, always answers the phone and is happy to help with any questions. Laura and Katy also care about their customers. I really recommend.

Fantastic experience: I am grateful to Thomas Connolly for helping me find a decent accommodational. The staff were very friendly, responsive and supportive - particularly Charlie Wright ,Katy El Bekkari and Carla Levitt -Property Manager did a great job in facility management!

Fantastic experience: I want to extend my heartfelt appreciation to Thomas Connolly and Oliwia for their exceptional assistance in helping me, as someone who recently moved to the UK from Hong Kong, successfully rent a fantastic apartment. Oliwia's efforts throughout the entire process were truly remarkable. She ensured everything went smoothly, and her expertise made the experience hassle-free. I am grateful for their outstanding service and highly recommend their agency to anyone searching for a reliable and professional estate agent.

Fantastic experience: Highly professional assistance and guidance in completing the process of securing our current accommodation. Charlie and Katy were exceptional throughout and both went above and beyond our expectations in assisting us to navigate the unchartered waters as first time tenants in the UK market. I would unreservedly recommend the services of Thomas Connolly and their exceptional team for any potential clients.

Negative experience: I have booked viewing was in last minute. Harry and Katy are very helpful throughout the process. I would recommend my friends and colleagues Thomas Connolly for a property hunt.. Good luck Radha. Review after Moved out.27/04/23. It's completely nightmare and unprofessional property manager 1.Check photos This is how property was found when we moved IN. I have more photo to upload as well. When we asked for professional cleaning No response from the Property Manager 2. During December when temperature was very low and Icy. I had issues in the kitchen sink washing machine was draining into the kitchen sink. I reported for property management on 26 December and came to property 07 January 2023 we been forced to live in this horrible state for 10days which had severe health issues. And we been charged for engineer call out charge for nothing. 3. Unprofessional checkout procedure. Some charges were not acceptable which was already mentioned during our check In

Fantastic experience: Absolutely faultless service. From the initial viewing, to moving in six weeks later was a simple and trouble free process. Thank you to Oliwia, Katy and Sheryl for making it all happen and for the assistance and continued support. Professional, very efficient and very good communication every step of the way. Thoroughly recommend Thomas Connolly to anybody looking to rent a property and would imagine the service would be equally as good for anyone looking to buy or sell.

Fantastic experience: We have recently rented 1 bedroom flat with Thomas Connolly .Oliwia , is an exceptional letting agent! From the first call, I felt like we were working with our best friend rather than a real estate agent. If I email a question or an update she would often respond in 2 minutes or less.. All the staff we dealt with from beginning to end were extremely professional, helpful and understanding.

Fantastic experience: Finding a house in UK is so difficulty , esp when agents do not respond. Finally i found a property through Thomas Connolly, They respond very quickly. Guided me through the process and answered all queries. Even during the referencing kept me updated with status. I highly recommend Thomas Connaly and, particularly, "Oliwia" to anyone in search of a reliable and trustworthy letting agent. Her exceptional service and commitment to ensuring a positive renting experience set her apart. Thank you, Oliwia, and the entire Thomas Connaly team, for making my renting journey a truly pleasant one.

Fantastic experience: I can only say good things about this agency. We've recently moved house, everything went smooth with their help. Oliwia Grunwald was our letting agent, she was quick, responsive and very friendly, guided us through the entire process with always perfectly explaining the next steps. So far so good, we have a really caring property manager, Sheryl Williams. I can honestly recommend this agency.

Fantastic experience: Thomas Connolly have been amazing with the whole process. Special thanks to Charlie who helped me get the apartment and my property manager Georgia. She's always responsive and helpful with everything I need.

Fantastic experience: TC has helped me in finding a nice budget-friendly accommodation at the right place & right time as well. The process was quite smooth right from the first visit until I moved in. The customer care employees are well-trained in resolving any queries/issues quickly.

Fantastic experience: Exceptional service provided by Thomas Connolly Estate Agents. From the very beginning all the team was professional, courteous, and attentive to all of my needs. A big thank you to Chris Richards and his team for all of your hard work and dedication to providing outstanding service! One thing that really stood out to me was the speed with which Chris was working. Thank you, Magdalena

Fantastic experience: Such a professional agency, Carla and Chris were so helpful and well communicated, I rented my apartment from them in the summer 2022 and checked in within less than 24 hours with chris , also Carla was so helpful with the check in and the check out process WITHOUT any problems. Thank you so much for all of you and I hope to see you again. Tareq

Fantastic experience: I secured my first letting through Thomas Connolly. Everything from arranging the tenancy agreement through to sorting out any issues and also end of tenancy was sorted promptly and efficiently. I particularly want to thank my property manager Laura Fuller who has been very helpful, friendly and quick in sorting anything out.

Fantastic experience: Just want to say what a brilliant service Thomas Connolly give us managing our letting apartment. Sheryl is absolutely amazing and gives 110%. She is such an asset to this Company.

Fantastic experience: I am absolutely amazed with how quick and smooth the process was to rent a new home with Thomas Connolly! We had a very short timeframe to find somewhere but Thomas Connolly processed the application, references and contracts, all within 4 days! I have to give a special mention to Oliwia, who was absolutely amazing in getting this all sorted so quickly! Thank you!

Fantastic experience: I would definitely recommend this agency.They are really professional and specially Oliwia who has always been very nice and soft spoken very much helpful and supportive and clear my doubts when needed.And I would also like to mention about Katy as she has also done her job very well by promptly acting to all our requirements when required and completed the whole process very accurately without any delay. Wish you all the Best

Fantastic experience: Alex smith is a professional and helpful agent. He did a great help on choosing a suitable house for me and for my friends. Also, I introduced some friends for him too. He is someone with the most passion and energetic staff in this area.