Reeds Rains Estate Agents Liverpool

Fantastic experience: Amazing customer service from the letting team❤️

Fantastic experience: I can’t thank Hayley enough for all her help with my new home. She was absolutely brilliant from start to finish! Buying a home can be stressful, but Hayley made the whole process feel smooth and manageable. She was always professional, approachable, and quick to respond to any questions I had. Her knowledge and support really made a difference, and I always felt like I was in safe hands. Nothing was ever too much trouble for her, and she went above and beyond to make sure everything was sorted. If you’re looking to buy or sell through Reeds Rains, I would highly recommend asking for Hayley. She truly cares about her clients and delivers outstanding service. Thank you again for everything!

Fantastic experience: Best experience with a lettings team by far, thank you Hayley Huges for all your help!

Negative experience: I strongly advise against using Hayley Hughes or Reeds Rains due to serious communication issues and lack of accountability. Selective Deafness, she has an amazing ability to hear everything except the part where she owes you money. Hayley the Human Voicemail Talking to her is like talking to a brick wall, except the wall doesn't put you on hold for 20 minutes or pretend not to be there in the office. Her idea of a detailed inventory is writing "it’s a house" on a Post-it note and charging you a £200 admin fee for it. Her vetting process is basically just checking if the tenant’s card doesn't bounce on the first try. If they have a pulse, they’re "highly qualified". She’s the reason people in the North West have started managing their own properties. It’s not about saving money; it’s about saving their sanity from her management style and this is why she was REMOVED from the St Helens Branch for signing contracts without landlords permission - THE EVIDENCE is online. Disgusting.

Fantastic experience: I've just recently used Liverpool Reeds Rains Lettings to help rent my property out and I couldn't be happier with how the process went. From the first consultation to post completion, every step of the process was handled with care, hard work & dedication by the team. They're really friendly and passionate about their work, answered all of my questions quickly, and helped me get all of the legal paperwork organised. The information supplied by the wider business is excellent as well. You're in very safe hands with this branch!

Fantastic experience: Love their works , will definately come back

Fantastic experience: Tammy and Tom and the Team managed the letting of our property and were absolutely fantastic throughout. Professional, friendly, and highly knowledgeable, Tammy explained every detail clearly and made the whole process stress-free. Tammy was efficient and patient, working around our timescales without any issues. We couldn’t have asked for better service and would highly recommend Reeds Rains and the Team to anyone looking to rent out their property.

Fantastic experience: I couldn't be happier with the service. I was reassured through the entire process. I'm not living in the UK anymore and Reeds helped me feel at ease keeping me updated. I would recommend to anyone

Fantastic experience: Fantastic team at Reeds Rains Liverpool, Hayley, Tammy, Thomas & Lewis have all been super supportive, friendly, helpful & informative at every step of the way, it’s a real team effort here, we have used the services of this particular branch for just over 10 years now & wouldn’t choose anyone else to let our apartment out, 100% support and service, very happy thank you Team Reeds Rains, North John st, Liverpool, our number one Estate Agent

Fantastic experience: Brilliant service from Reeds Rains in particular Tammy and Hayley. They found me a tenant very quickly and went above and beyond to help with various issues I had along the way. Highly recommended.

Fantastic experience: I had an outstanding experience with Reeds Rains liverpool.They are very helpful,professional and friendly staff.

Fantastic experience: I dealt with Lewis during my move and he was super friendly and a great help. If there was a hurdle I ran into, Lewis was available immediately to help me out. Also received a lovely welcome package. Great service from Lewis and the Reeds Rains group

Fantastic experience: I recently bought my new home through Reeds Rains, and I couldn’t be happier with the experience. The whole team was professional, friendly, and always available to answer any questions I had. They kept me updated throughout the entire process and made what could have been a stressful time feel smooth and straightforward.

Fantastic experience: I met Tammy when I was looking for a letting agent as the one I previously used was independent and at capacity. She acted quickly and helped my clients understand what rent they would get and took all the pictures for the property. It’s now rented. Since then Tammy and I have just sorted another rental for a client of mine. Within a day of me completing the refurb, Tammy had already given us rental comparables and had been to the property, taken pictures and had it listed the same day! Thank you Tammy!

Fantastic experience: I’ve had such a great experience working with the team at Reeds Rains. Hayley, Tom, Tammy, and Lewis are all absolutely fantastic — friendly, professional, and always willing to go the extra mile. No matter what comes up, they’re quick to respond and always find a solution as soon as possible. It’s clear they genuinely care about their clients and take pride in providing excellent service. If you’re looking for an estate agency that’s reliable, approachable, and gets things done, I’d highly recommend Reeds Rains and this amazing team!

Fantastic experience: Reeds Rains Liverpool City Centre are absolutely fantastic. Tammy, Hayley, Thomas, Lewis and team are just the most organised I have ever come across in the estate agent business. The best out there.

Fantastic experience: Sold my house with reeds rains - great company to deal with

Fantastic experience: We had a great experience with Reeds Rains while buying our property. Owen, Thea and Justin were all so helpful, friendly, and quick to respond whenever we had questions. They made the whole process much easier and less stressful. Really appreciate all their support!

Fantastic experience: Since approaching Reeds Rains to manage our flat for us both Justin & Tammy have been nothing but a pleasure to work with.They are both quick at responding,professional and obviously know their business very well.

Fantastic experience: Lewis was great very straightforward process and attentive and professional throughout made the move in simple.

Fantastic experience: Reeds Rains, Owen, Justin, Tammy and her team have been exceptional. We bought our property with Reeds Rains, it was very smooth with expert advice. We now Let the property out with Tammy and her team at Reeds Rains. The service has been amazing. Not only did they sort out all the regular things that comes with managing a property but they went above and beyond with small but essential tasks like printing extra keys and organising everything with the tenant and a great maintenance team. In Liverpool, I wouldn't use anybody else. Thank you!

Positive experience: Tom has been excellent in sorting out communication issues between myself and my prospective landlord, with a professional and kind attitude towards tenants. I’ve had to knock a star off because said communication issues have caused a near month-long delay in the tennancy start date, but we are set to recieve our keys today at last.

Fantastic experience: Tammy was fantastic. She was friendly, helpful, and informative. Even though we didn’t go with Reeds Rains in the end, she made a great impression. She made the whole process clear and approachable, and her helpful attitude left a really good impression.

Fantastic experience: Reeds Rains Liverpool have been managing the rental of my property for many years and I have been very pleased with the service given. There have been changes of staff during this time, but I have found everyone I dealt with very friendly and helpful. I was informed of any decisions I had to make and given support. When any work needed doing on the property, they made all arrangements for me. It was easy to get in touch with the office by phone or email, and I received replies promptly. Tammy has been very helpful – friendly but professional. I sold the property through Reeds Raines and felt well supported and informed throughout the process. Justin was frequently in touch to let me know how the sale was progressing and give advice. Thank you Tammy and Justin.

Fantastic experience: Tammy 5 star service i wont use anyone else in liverpool city centre now for future business

Fantastic experience: Lewis and Hayley where so helpful and couldn’t do enough for us, great service!

Fantastic experience: I am truly grateful to Justin, Darren, and Caitlyn at Reeds Rains Liverpool for their exceptional support in selling my house. From the initial valuation to the final completion, their professionalism, dedication, and attention to detail were outstanding. They guided me through every step with patience and expertise, ensuring a smooth and stress-free experience. Thank you for the outstanding service!

Fantastic experience: Hayley is a phenomenal woman, so helpful, so head strong and will always get the job done. She’s committed, resilient and is so great at her job. Funny, sweet and all round a lovely woman !

Fantastic experience: Just wanted to say thank you to Owen Diamond for all the help he gave us with purchasing our house. He was able to put us in touch with the right people and answer any questions we had successfully. We’d also like to thank Grant, who helped us complete our mortgage application with ease. They were both really helpful and responsive throughout the process and were able to answer any questions we had. Thank you both!

Fantastic experience: The staff has been so helpful throughout the entire process of renting an apartment, especially Thomas. I had so many questions that he never failed to answer kindly and patiently. Thank you for all the help!!

Fantastic experience: Just wanted to say thanks to Owen Diamond at Reeds Rains for helping us out with our mortgage and introducing us to Grant, the mortgage broker. Owen answered all our queries and helped put our minds at ease. Grant has also been great, made our mortgage application smooth and advised us along the way. Would highly recommend

Fantastic experience: Definitely a great choice of estate agent. I spoke to a few other agencies before selecting Reeds Rains and chose them because they seemed by far the most efficient and professional people. This was borne out with the work they did. Found a buyer very quickly, got a great price for my property and did all the work quickly. Good communications too. Very impressed with Owen Diamond, my main contact, and everyone else I spoke to and dealt with in their office. Highly recommended!

Fantastic experience: We recently purchased a property through Reeds Rains Liverpool, and the communication throughout the process was exemplary. Every step was handled with professionalism and clarity, making the experience smooth and stress-free. We’d particularly like to thank Owen Diamond for his outstanding support – he was responsive, knowledgeable, and always willing to go the extra mile. Highly recommended!

Fantastic experience: Tom was exceptionally helpful. I was having issues with creating an account and his patience and clear direction helped resolve all problems. Took us around two properties, answered all the questions we had and was very friendly and professional.

Fantastic experience: I recently purchased a property through Reeds Rains & the experience from start to finish was exceptional. I met the branch manager Justin, when I first viewed the house & he took me round the property & explained everything about the listing in great detail. Once my offer was accepted, the team made the purchasing experience effortless, even connecting me to a fantastic solicitor who managed to complete the purchase within 28 days. The branch staff where also really friendly and assisted with any queries that I had along the way, I would highly recommend Justin & his team at Reeds Rains Liverpool.

Fantastic experience: I met with lettings manager Tammy Harper who carefully evaluated my apartment for letting and gave me full advice on how to proceed, pricing and advertise my property on multiple platforms. Her staff accompanied potential renters always. Excellent service

Fantastic experience: Tammy has been super helpful in helping to find tenants for my property. She has taken great photos of the house and is now managing offers by sending them to us so we can choose the right tenants for the property. Tammy communicates effectively and quickly to any questions asked. Thanks for the help so far!

Fantastic experience: Tammy was excellent to deal with, helped us out really quickly and gave great advice, would recommend to anyone.

Fantastic experience: Very supportive team...... Tammy and colleagues helped us go through all the processes relating to getting our property rented - they went the extra mile supporting me with applying for the selective license. I couldn't recommend them enough!!!!

Fantastic experience: Working in the utility industry and speaking with many letting agents daily I'd like to mention Tammy for one, being so lovely and two, actually asking questions to better her clients, and making my life a little easier too. Thank you.

Fantastic experience: Thank you so much to Reeds Rains. Very professional. We’d like to express our gratitude to all and appreciation to Thomas Walley - he was brilliant! We’re loving the new property.

Fantastic experience: As a buyer I could not have asked for more. The sales team and manager were always ready to help me with any concerns and to explain the changes in legislation since I last bought a property,

Fantastic experience: I honestly cannot praise the whole team at Reeds Rain’s enough. They have gone above and beyond to say the least. Being new to the property market, and not actually having a clue, they have painstakingly gone through all relevant documentation and helped me complete, obtained all correct certificates & necessary legalities. They made everything clear and put me at ease… I could go on and on at just how great they have been.. the countless calls from me and questions I have had and always there to answer and advise. A special thank you to Justin Barton (Manager) & Tammy Harper (Lettings) you two have honestly gone way above. The turn around and effort you have both done. I would highly recommend these guys, the quality of service has been outstanding. Thank you

Fantastic experience: Used to manage my property for circa 10 years. Good service from the team in general over the years with a real star recently in Hayley. Super responsive and handles all queries efficiently. A really reliable service.

Negative experience: Absolutely awful customer service. I used Reeds Rains to manage my property. They took my money and didn’t check the tenants were looking after my house, they didn’t complete an inspection in nearly 2 years despite my asking and then were useless in getting quotes for the work required, both of which were part of the contract. They have a very fast turnover of staff so no continuity.

Fantastic experience: Reed Reins Liverpool is a great choice if you want sell or rent. Over the years I have dealt with numerous real estate agents, but I truly value Justin Barton’s advice who manages the branch. Justin and his team, especially Owen, were paramount to the sale of my property. And they helped me through swift completion. You’ll be in good hands with them.

Fantastic experience: Excellent service from start to finish. Bought a property through them with excellent service, then let a property through them. Tammy and Tom have been amazing, very efficient, knowledgeable, polite and always on hand to answer any questions. Tammy put me at ease when I met her and has been a pleasure to work with. Will definitely be using them again.

Fantastic experience: The team were brilliant in supporting me obtain the property, Hayley was great in processing everything as quickly as possible!

Fantastic experience: I chose Reeds Rains to let my property, and they have been incredibly helpful throughout the process. They work hard to find reliable tenants and ensure everything runs smoothly.

Negative experience: The terrible reviews written here by landlords are all accurate. The Reeds Rains Liverpool branch caused me no end of frustration for over 2 years before I finally pulled the plug and moved my 2 properties over to Berkeley Shaw. It’s night a day moving from an incompetent lettings management team to a company who cares about managing their landlords with due care and professionalism. My issues were so bad that I escalated to the Regional Manager in the North West on multiple occasions. I at one point at least had some honesty from her after she informed me that the Branch Manager Justin is heavily focused on property sales not lettings. Their top down lack of interest in managing lettings runs through to the front line of branch staff. The result is a constant turnover of staff, mis-management of properties, passing blame to other branch colleagues, and terrible communication. I could spend hours listing out all the issues I had, many of which are laughable and repeats of what other landlords experienced with the branch based on other reviews. To top it off, the finance department is outsourced to a 3rd party firm, so whenever there is a question on payments or an invoice, it gets routed to an outside firm who are equally poor in communicating with little skin in the game. So pleased to have moved on from so much stress and mis-management and wished I did it sooner.

Fantastic experience: I chose to let me property with Reeds Rains and not once have I regretted it. Tom has been great throughout the process of getting viewings and moving a tenant in. With clear communication through the whole process, and he was able to answer any queries I had. Great company overall, highly recommend

Positive experience: Tom has been great with my latest business with Reeds Rains, emails answered promptly, and the actual process has been smooth

Fantastic experience: Tom and Tammy provide professional viewing arrangements. Also details ask the information to us . We suggest use them service if you want rent the house

Fantastic experience: Tom from the Liverpool Reedsrains is simply delightful! A lovely man to speak to, and extremely helpful and knowledgeable within his field! he happened to mention he’s only recently started working with the company, and you guys have definitely hired an asset to your team! Thank you so much Tom for your great customer service and help with all my queries!

Negative experience: Hi I can only say their service is outrageous and completely unprofessional. We were booked for a viewing of a house in Liverpool and the agency, particularly we were spoken to Thea, failed to show us it as they moved our time slot backwards and we were unable to be there on time for new times as we were still on our way there from London. When we got there asap and were late for a new appointment only for 10 minutes they said the agent Owen has already left though we arrived there 30 minutes prior our original time slot. Afterwards the branch manager Justin Barton sent us an email we didn’t show up for the viewing. Although we were offered a new time slot we would have to wait for another hour we had to leave for another viewing. So this agency really let us down and we just wasted our time coming all the way there from London. Not recommended to deal with,1/10.

Fantastic experience: I decided to go through Reeds Rains to find a flat to let... best decision I made. Tom provided efficient, clear communication throughout the whole process, with a swift move in. I couldn't recommend them more.

Fantastic experience: Helpful, friendly and professional. They found me a new tenant quickly at an awkward time of year (Xmas). Well done Hayley & Tammy.

Fantastic experience: My partner and I were looking for a 2 bed flat for a week, and most other estate agents were no where near as accommodating and up front about the properties they showed us around. Although we went for another property in the end, we couldn’t be happier with Reeds Rains for how they treated us while using their letting services.

Fantastic experience: Letting my property with RR Liverpool has been a positive experience. From early discussions with Tammy to arrange marketing and viewings, to finding tenants and checking them in at a slower time of year, with help from both Tammy and Hayley. I'd recommend using Reeds Rains for this process and thank them for their assistance.

Fantastic experience: Worked with Reeds for a couple of months now as a Contractor and found them helpful and friendly to deal with every time. To take a project from initial instruction through to completion is easy as communication is great too.

Fantastic experience: Tammy has been amazing since I changed my estate agency in Liverpool in December/24. She is responding to emails quickly and sorting out matters efficiently.

Negative experience: As a landlord who had the misfortune of entrusting two properties to Reeds Rains Liverpool City Centre, I cannot stress enough how utterly incompetent and unprofessional this company is. From start to finish, my experience was a nightmare. First and foremost, they failed to return my tenants' deposits in a timely manner, which created unnecessary stress and frustration. The staff (especially Leighton McMylor - lettings manager, and Ben Latham who's an ex lettings negotiator) are rude and dismissive, showing a complete lack of respect or care for landlords or tenants. To make matters worse, they have an unbelievably high turnover rate, with new staff seemingly replacing the old ones every month. This meant I was constantly dealing with unfamiliar people who had no idea about my properties or ongoing issues. They didn’t even bother to inform me when staff left, so I often wasted weeks waiting for responses from people who no longer worked there. Their negligence doesn’t stop there. They completely failed to conduct the regular inspections they were contractually obligated to perform. This left my properties vulnerable and unchecked for damage or maintenance issues. Even worse, they allowed tenants to leave before their contracts ended without my knowledge or approval, directly causing financial loss. The lack of communication is staggering—emails go unanswered for weeks, if they’re answered at all. On top of all this, they stopped my insurance from paying out for the tenants they irresponsibly let go early, leaving me with no recourse for the financial damage they caused. It’s clear Reeds Rains Liverpool only cares about taking fees while providing absolutely no service in return. Their incompetence, dishonesty, and lack of accountability are appalling. Save yourself the stress, financial loss, and frustration—do NOT work with Reeds Rains Liverpool. They are the absolute worst letting agents I’ve ever dealt with.

Fantastic experience: I just want to leave a review for a woman I have been dealing with called Tammy Harper. She has been truly brilliant from start to finish in helping me find a property and then helping me get everything sorted out and over the line. I can’t thank her enough! Amazing service

Negative experience: Worst customer service I have ever experienced. We tried to let a property with Reeds Rains and I have NEVER experienced such terrible customer service in all my life. We would go days without hearing from them, our calls and emails were ignored and then when we finally got through to them we were told that they would call us back in 15 mins - of which they never did. We were constantly told to just "wait a couple more days" and left with no communication about what was happening with our move-in. When we explained that we could not afford to keep wasting money paying for hotels, Leighton's response was that our personal situation was "not his problem". The only person that gave us any kind of sympathy and compassion was Annie. To top it all off, the day before we were supposed to move in to our apartment, we were told that the elevator in our apartment was out of service (it was on the 15th floor!!!) and wasn't scheduled to be fixed for another few weeks. Thankfully we dodged a bullet with this one but the stress and hassle this company caused us was truly not worth it. Save your time and money and look for a letting agents elsewhere.

Negative experience: If you choose to work with them, I strongly recommend documenting every single interaction in writing—every email, every phone call, every promise. I learned this the hard way and ended up losing nearly £1,000 in fees because they mis-sold me a property. As a disabled individual, parking was a non-negotiable requirement, yet I was assured the property came with an allocated parking bay, on two desperate viewings, with two different Reeds Rains agents. Six months into the purchasing process, I discovered this was untrue. Despite bringing this to their attention, Reeds Rains has neither offered an apology nor taken responsibility for the misinformation. Conveniently, they claim to have no recollection of our conversations. Navigating property viewings with mobility challenges is difficult enough without being misled. I was let down by Owen Diamond and another young woman with blonde hair whose name I can’t recall. If you value transparency and honesty, my advice is simple: stay away from Reeds Rains.

Fantastic experience: As a first- time seller, i couldn't have asked for a better experience than the one we had with Reeds Rains Liverpool. From start to finish, the team made the process seamless and stress-free. Jack, Owen, and Maggie were fantastic during the show rounds, always punctual and professional. Jack in particular went above and beyond, providing a wealth of information before each meeting, which made me feel confident and informed at every step. Justin, the branch manager, is truly an asset to the company. He handled every question or concern with ease and was always available to guide me through any challenges we faced. His expertise and dedication made the entire process much smoother than we anticipated. If you're considering selling your property, I can't recommend Reeds Rains Liverpool enough. Their service is top-notch, and the team is exceptional in every way. I am incredibly grateful for their hard work and couldn't be happier with the outcome!

Fantastic experience: Annie & Leighton have been fantastic and very supportive throughout the move-in process, I have autism and they gave me extra assistance - this is above and beyond - thanks so much.

Fantastic experience: As landlords of multiple properties in the North West, Leighton McMylor has been our go-to Property Manager for the last 8 years. He is professional, efficient and his vast experience of the industry means he is a very safe pair of hands in what can sometimes be an erratic marketplace. Always polite, helpful and an excellent communicator we trust Leighton and his judgement implicitly, he keeps both us and our tenants well informed at every stage and goes above and beyond to ensure all runs smoothly. I cannot recommend him highly enough.

Negative experience: Disgraceful customer service. Applied for a parking space in my building on the first of august as the area around my building has very limited parking and with my limited mobility from my Cystic Fibrosis i was struggling to get to my Motability vehicle without excessive stress, Called and addresses that I was interested in the space I saw available online, I checked every couple of days to get an update, after a lack of communication from all staff including the Management Team and multiple emails and calls and being told to call back after 2:30 only to be ignored after every request I made. Leighton McMylor in particular seemed to take extra steps to ignore any and all attempts to find out more information on the application I wished to put a deposit on, I was told today that the spaces available had been signed by other tenants and was no longer available. Thank you Reeds rains for being no different than any other estate agents.

Negative experience: Tried to rent a car parking space with reeds rains in the building we live in. Enquired about the parking space for around a month. Always got told to call back because management wasn’t there. Even when we did call back at a later time or a different day no one seemed to be able to help us. Continued to call and email. Ended up getting a parking ticket as there was no where to park. Called up again to enquire about the parking space to be told the space has now gone.

Fantastic experience: We would like to thank Mr Owen Diamond for his continuous support and patience with us. He played a major role to complete the purchase transaction in Liverpool and found ways to overcome outstanding obstacles. We sincerely appreciate his contributions. Keep Up The Good Work

Fantastic experience: Would highly recommend the team here for any property sale/purchasing/ managing requests. Owen especially went the extra mile to ensure a recent property transaction. He was friendly, efficient and reliable, so that everything went smoothly from start to finish. I would highly recommend this agency

Negative experience: Update I have contacted Leighton 3 weeks ago again no refund of landlord fees due. Any landlord please stay away if you want your income paid. It feels like they are having cash flow issues, as any normal agent would of paid this within a hour? Landlords please stay away, I have a number of properties and decided to try reeds rain. I am currently having to take legal advise over payments owed to me from nearly a year ago. Most of the employees have now left. I just hope I can recover funds before they go Again please stay away.

Fantastic experience: I went with Reeds Rains to sell my flat. Excellent communication and helped me through the process all the way to the end. Special thanks to Owen Diamond, without him I don’t think we would have got the flat sold due to the mortgage offer expiring, because of the solicitors not doing their jobs. But he constantly chased them up and the sale went through!

Negative experience: I rented my flat with them for around 2 years, and Reeds Rains were terrible to deal with. They cycle through trades like you wouldn't believe, the trades I dealt with through Reeds Rains were awful. Their staff also changed regularly, hence they had no idea about landlord obligations. Recently I've had some of their contractors reach out to me to try and get Reeds Rains to pay what they owe them. The tenant trashed my flat, it has been almost one year and Susan Poland still hasn't provided a solution for either party. Michael Kent, who has since left, was also poor to deal with. I ended up changing rental agency, and the new ones are great. They've shown me the value of a good rental manager, something Reeds Rains needs to learn from.

Fantastic experience: Recently started renting a property in Liverpool City Centre. We dealt with Ben who went above and beyond whilst sorting everything out for us. He made the move in process as smooth as possible, can’t credit him enough.

Positive experience: After 2 failed buyers and a very long conveyancing process we finally completed. Reeds Rains were so supportive during the whole process which span nearly 2 years! As someone not local to Liverpool having Justin and his team in place to help us move things along was a huge bonus. I would not hesitate to recommend their services.

Fantastic experience: Both Ben and Phoebe have been amazing, they make the process very simple and they always keep me informed on any updates. They filled the tenancy for me twice already, and both times the tenants found by Ben and Phoebe have been lovely and respectful to the property. As a landlord, i cant imagine working with anyone else.

Negative experience: Have rented out property for nearly 10 years and recently moved property management to this office. Would not recommend to anyone. Not responsive to emails or diligent in dealing with repairs. Only interest is in adding to their bottom line and have regularly taken money off my rental statement without justification. Finance team not linked with office so can’t even establish why fees are taken.

Fantastic experience: I have had a couple of viewings recently with Ben Latham. Ben has consistently been professional, personable and flexable. He goes above and beyond is an excellent representation for the agency.

Fantastic experience: I was very pleased with the service I received. From the first contact with Jack at the valuation to Justin becoming more involved as the sale progressed, the service from all the staff was professional and helpful.

Negative experience: Absolutely unprofessional. It took 2 weeks to try and arrange access to view a property I liked. And when they finally arranged the access, they never sent a confirmation and left me in huge uncertainty, despite informing them that it will be 5 hours journey to travel to Liverpool. On the day of the viewing, they raised the asking price up by £5K and said, the vendor just advised so. The property has been on the market for over 5 months and they just sold another similar unit in the same building for over £25 K less. Just shows how playful they are. On the viewing, the agent couldn’t answer a single question. If felt like they just hired him that morning, and he had no clue what was happening. I am extremely disappointed with their poor communication and lack of organisation and would certainly not recommend doing with business with them.

Fantastic experience: I’ve had a very positive experience with Reeds Rains! Ben made this process very easy and streamlined, keeping me up to date at each stage, going above & beyond to help out, and has been super responsive, professional and friendly. Definitely recommend

Fantastic experience: Couldn't recommend Reeds Rains Liverpool any higher. Both Owen and Kalim were fantastic, really attentive, informative and helped me throughout the whole process. I can't thank them enough for their 5 star service. I'll be using them again in the future for sure!

Fantastic experience: I sold my house via Reeds Rains St.Helens. The house was sold within 6 months of posting the initial advert. I found their service professional, timely and friendly. I would like to give a particular mention to Jane Kerrigan who took many calls from me and was incredibly helpful and accommodating. I would recommend anyone selling their house to use them.

Negative experience: I feel compelled to share my utterly distressing experience as a tenant with Reeds Rains, Liverpool City Centre Branch. The living conditions in the apartment, managed by this agency, have been nothing short of a nightmare. From day one, promises of a functional lift turned out to be false. Three years of climbing six flights of stairs due to a perpetually broken lift is just the beginning. The downstairs toilet, supposed to be part of a 2-bath apartment, was unusable for the first 6 months, and even after countless complaints, the plumber's "fix" rendered it practically useless. The electrical outlets in the apartment resemble a hazard zone, with exploded sockets in one room plunging it into permanent darkness. Despite repeated complaints, no action has been taken, leaving me in a potentially dangerous situation. Radiators broken, making winters unbearable, and as if that's not enough, the boiler broke on November 17th. Two weeks without hot water or heating in November is not just inconvenient; it's unacceptable. Despite reporting the issue promptly, the letting agent and plumber seem to have vanished, leaving me without updates or resolutions. My recent attempt to address these issues at the Reeds Rains office on November 30th was met with a property manager who was not only rude and accusatory but also dismissive and unhelpful. It's clear that they have no regard for the well-being of their tenants. He yelled at me, walked away, refused to converse, made comments about my character as well as misogynistic statements and told me to leave so he could "do his job". So it's clear his job has nothing to do with addressing or helping tenants or their concerns. I also asked to speak to the lettings manager, and whilst I was waiting, I later came to find he put his coat on and walked right past me to leave the building and ignore the issue. My sole aim now is to escape this uninhabitable nightmare as soon as possible. In light of these experiences, I urge anyone considering Reeds Rains to think twice. The blatant disregard for tenant well-being and the abysmal living conditions make this agency one to avoid at all costs. Save yourself the distress and inconvenience – steer clear of Reeds Rains.

Fantastic experience: I had a very protracted sale with multiple issues but Justin Barton and Owen Diamond were great throughout. Good communication and assistance from signing contract to actual sale. Would highly recommend

Fantastic experience: had a flat for sale in the City Centre , had a few different agents on the sale but reeds and especially Justin, came up trumps, i accepted an offer within a week, with the plus of achieving a better price than i expected. communication was exemplary throughout, even chasing other 3rd party's involved in the sale on my behalf, if you have a property for sale, you would do right by not looking any further.. reeds give me the most viewing figures from any of the other so called big agents in the city and thus completed the sale quickly and without fuss or drama, just what i was looking for, thanks all at the city Centre branch.

Fantastic experience: We had Steven from start to finish showing us round and helping us through all of the paperwork, and as first time renters he showed us everything we needed to know. He was super helpful throughout and were really happy, wound recommend highly!

Negative experience: AVOID! Truly bad service. We signed a contract to sell a property with them, because they said they will be able to handle it, and it will be better, if we gave them a single agency. What a mistake. Photographer arranged by them was really bad, they have placed our property wrong on the map, they had several spelling mistakes in one paragraph that has been published. On top of that, within the duration of the contract, they managed to book in one viewing. For people that could not afford the property. On the phone when trying to correct/change anything, the staff was extremely rude and unprofessional not wanting to share details like the end dates of our agreement. Please bare in mind, our expectation was very low knowing the state of the property market agencies, however they have still managed to outperform. Would give negative rating, if that was at all possible.

Negative experience: I had a terrible experience with this property agent since we started the letting process until we moved in. Letting and property management both have communication issues, they never bother to reply your email or calls and what's the point of having a portal when you can't have the decency to update the tenants on the issues reported. I was so frustrated in the beginning but thought will try to be more patient dealing with them and avoid being a difficult tenant, but when things prolong for too long and disrupt our daily life, it is getting out of hand. Bad bad experience throughout, please rethink if you want to approach this property agent.

Fantastic experience: Overall very positive experience! Jack and Justin from the office were incredibly helpful in pushing through the purchase of my new house and keeping me updated on what was happening. Very good and fast communication. Thank you!

Fantastic experience: Tammy has been our main contact at RR in relation to the managed letting of our apartment. She, as well as other staff, has been highly professional, helpful and efficient. Highly recommend.

Fantastic experience: Reeds Rains have been letting my properties for over 7 years and they have always found me great tenants. Their team are very helpful and always on hand if I have any questions.

Fantastic experience: Working with Ahmad as my real estate agent was an absolute pleasure! His expertise, dedication, and deep understanding of the market made my home prospecting experience seamless. He was always responsive, patient, and took the time to answer all my questions. I highly recommend Ahmad and the reed & rains agency to anyone looking for a trustworthy and knowledgeable agent.

Fantastic experience: Had the pleasure of working with Ben, who was brilliant all around. He was friendly, professional and extremely competent. We didn't have a viewing booked for today, but he took the time to personally show us the property we went for and did a fantastic job answering all of our questions. It was a pleasure to deal with him and I'd highly recommend his services. Overall, we're very happy customers.

Fantastic experience: We dealt with Tammy at the Liverpool City Centre office. She was knowledgeable and super helpful. It was lovely to meet someone who was patient, understanding and always had a smile

Fantastic experience: Reeds Rains has supported me renting my apartment out on a few occasions now and the service has been great from Tammy and the team. Really quick to communicate and support with so much behind the scenes. They have been a true asset for supporting me with my apartment. Thank you!

Negative experience: Worst estate agent in Liverpool!!! Avoid renting with Reeds Rains Liverpool. We lived in Liverpool for nearly 8 years and rented with some estate agents in Liverpool (we moved a lot due to study/work). Trust me, Reeds Rains is the worst estate agent to work with. Stay away from then if possible!! We had worked with a property manager (who I don't want to mention the name). He is the worst. Negligent, poor communication, unprofessional, extremely stressful to work with. So avoid renting with them if possible.

Fantastic experience: I am a first time landlord who was nervous about renting out especially since I had no idead about it. I spoke to Tammy Harper who came to visit my house the same day and she immediately made me feel confident about it. She was very knowledgeable and answered all my questions and made me feel very confident leaving the matter to her. She has always answered and help me in all matters even those questions like me doing DIY in my property in preparation for it being rented. She is very approachable and pleasant to talk and it is always a pleasure to speak to her no matter what it is we are discussing. My house is now being successfully rented out and it has been far more easier experience than I expected thanks to the help of Tammy.