X1 Sales & Lettings

Fantastic experience: Roisin at X1 was a pleasure to work for . She was very professional and was always there to help when we needed assistance. It was lovely to work for you

Fantastic experience: Luke was really helpful and showed me around and answered any questions that I had on the different sized studios!

Fantastic experience: I received amazing support and guidance through my letting process with Luke, he answered all my questions thoroughly and kept me up to date with everything it made my process seem simple

Fantastic experience: Anna is fabulous helped me to find a 6 month contract at their properties has been great at communicating and shown me around all my options. Super friendly and kind and is an excellent customer support

Fantastic experience: Had the pleasure to be given an apartment viewing today by Luke. He made it very straight forward, answered all my questions and has really made me believe it would be foolish to not take up on the opportunity to live here

Fantastic experience: Was shown around today by Luke who was an absolutely lovely guy, very polite, well informed and helpful. Lovely building too!

Fantastic experience: I came for a viewing, Anna was the one who showed me around, she was very helpful and welcoming

Fantastic experience: Luke was really helpful in showing us around the flat, answered any questions we had to the best of his abilities. Would defo recommend him :)

Fantastic experience: The flats are very spacious and clean and perfect for the pricing. I had the viewing with Anna and she is very sweet and experienced. Showed me the full property super fast. I would recommend everyone who is going to have a viewing, to contact Anna

Fantastic experience: I’ve recently had a viewing at X1 The Platform with Anna. She was very professional, answered all my questions and gave a tour of the building. Setting up the viewing was easy and quick. Would highly recommend!

Fantastic experience: My heater had an issue and wasn't working properly. Now it's been exchanged and thanks to David, who did the job very fast and was very helpful, I have a new heater.

Fantastic experience: Aaliyah has been helping me close the agreement for a studio I’m looking to move into later in the year, and has been very quick to respond to any questions I have. She’s very professional and patient with any obstacles that have come up with. Thank you to the team for helping me quickly find a place

Fantastic experience: Luke Barnett was incredibly charismatic during the viewing, very informative and genuinely knowledgeable. He had answers to every question I asked about the flats, which made the whole experience feel great. In the past, I’ve often found that landlords or viewing agents struggle to provide details, so it was nice to meet someone who knew the property inside and out, right down to each room we viewed. Overall, it was a really enjoyable and positive viewing experience.

Fantastic experience: Had a viewing with Anna, she was really kind showed me around, answered any questions I had. Was great

Fantastic experience: Great viewing. Anna covered everything and was very helpful.

Fantastic experience: From the very beginning, Aaliyah has been consistently supportive, professional, and incredibly responsive. No matter how big or small my queries or requests have been, she has always handled them promptly and with genuine care. What really stands out is her patience and willingness to go the extra mile. She never makes you feel like you’re asking too much and always takes the time to explain things clearly and thoroughly. It’s so reassuring to know there’s someone reliable and approachable managing everything behind the scenes. She truly makes the whole experience stress-free and smooth. I’m so grateful for all her help and would highly recommend her as she genuinely cares about her clients. Thank you for everything, Aaliyah!

Fantastic experience: Anna was so nice to me, as usual, she came on time, showed me the room and explained the process very clearly. ✅

Fantastic experience: Want to say a big thank you to Isabella from the Liverpool X1. She made the process of our new apartment a breeze. Such a kind and helpful person who is a treasure to X1 Lettings. Nothing was too much for her. Keep up the good work, thank you again!

Fantastic experience: Anna was so kind and helpful with our viewing!

Fantastic experience: Anna did a wonderful job giving us a tour around it was amazing

Fantastic experience: Had a great time Anna was a lovely host really like the accom

Fantastic experience: Anna showed me around the property, she was very welcoming and answered any questions I had

Positive experience: Went for a viewing today, Anna was very sweet and very helpful

Fantastic experience: Had a viewing with Anna really helpful and friendly :)

Fantastic experience: Anna took us around for a viewing and was so kind and welcoming. Can not wait to book a flat for the next year

Fantastic experience: Very good and accommodating staff member Anna who explained and showed us all we needed to see and know.

Fantastic experience: We’ve had multiple viewing with Anna. Really helpful.

Fantastic experience: Really impressed by apartment and building. Shown around by Luke who was great and answered all my questions and gave me lots of information too.

Fantastic experience: Had my viewing for a property in x1 the tower with Luke Barnett, thoroughly enjoyed seeing the property and Luke was massively helpful with the process. Would highly recommend.

Fantastic experience: Had our viewing with Luke and can honestly say what a 5/5 viewing it was! Thank you for your time Luke.

Fantastic experience: Anna was very helpful and friendly, showing me around the apartment, asking questions about me, and delivering excellent service. I like the apartment.

Fantastic experience: Liga was really nice and welcoming, she always says hello to me every time i walk in or out the building, she is great!

Fantastic experience: I’ve had a brilliant experience living at The Platform X1 in Liverpool. The building is well looked after, clean and feels like a safe and comfortable place to live as a student. The staff have honestly been one of the best parts of staying here. Nick, Debbie (whom I love) and Jay are all genuinely kind, approachable and always willing to help. They are very responsive to any on-the-ground issues such as plumbing, maintenance or general questions, and everything is dealt with practically, quickly and professionally. Stephanie has also been brilliant during the transition from the old management team. The change has been super smooth, and you can really tell that the new team care about improving the experience for residents. Things feel much more organised and positive since the switch (and I’ve further enjoyed the new paint and sprucing up of the building post the change of management). My other favourites of the building are the study areas, the gym, and the proximity of Lime Street station as I often travel back home/to see my friends. Plus living in the middle of the city means I don’t have to spend money on inner city travel - I can walk to all the shops and amenities I need, including the main L1 shopping centre. Overall, I am really happy living here (hence why have renewed my contract twice now with them). It’s made for a fantastic university experience. I would definitely recommend this place to other students looking for accommodation in Liverpool with a friendly and reliable management team.

Fantastic experience: Nick has been a big help with maintenance issues and general reports.

Fantastic experience: I recently renewed my tenancy agreement and had an excellent experience. Aaliyah Hughes was incredibly helpful, professional, and responsive throughout the process. Her clear guidance made everything smooth and completely stress-free. I truly appreciated her support and would highly recommend her!

Fantastic experience: Isabella showed me round and answered all of my questions with a lot of patience and detail. Very friendly and easy to contact.

Fantastic experience: I’d like to thank Kayleigh Murray for her excellent support in helping me sort out my tenancy. She was professional, responsive, and made the whole process very smooth and stress-free. Highly appreciated!

Positive experience: Well competent people especially Isabella appreciate your hard work!

Negative experience: Truly horrible experience renting from them. I can't even put into words how horrible they are and advise anyone to avoid them at all costs. The "savings" are not worth it at all!

Fantastic experience: Elisha was patient and very warm. It was nice having her as my viewing guide.

Fantastic experience: Letting agents was lovely, polite and friendly Photos on the website were a matching the apartment itself so was nice to see the advertised property was the property you were going to view.

Negative experience: I would advise everyone who thinks about living here to avoid all of the properties with X1 since myself and everyone I know who has lived in X1 has had issues with this company. I know this company has relatively high reviews but if you read through them most of the positive reviews are to do with the moving in/viewing process and there aren't many positive reviews from people who have lived here for a long time. When I first moved in the handle of the window was broken so I asked for it to be replaced and they got back to me after 2 weeks and said they were coming in tomorrow without asking me beforehand if that worked with my schedule/work. I tried to cancel the maintenance and made it clear that I was not available and that I would like to rearrange so I can be present while the maintenance is taking place. They responded to the message saying they had a master key so they could come in without me being present if that was okay with me? I was at work at the time so I didn't see the email and they proceeded to come in and fix the window despite the fact I clearly stated I did not want this to take place and this also was not a date and time I agreed to. They were very unsympathetic with me when I complained and were stating that the work was done by their "friends" so I could trust them. The issue I am currently having with them is with deductions to do with my deposit. When I left the apartment I left it in a very good condition and I cleaned it thoroughly (This was stated by the staff). Despite this they withdrew £90 in total from my deposit for additional cleaning needs and this is the list of things that they deducted from my deposit. 1) Some dust and a receipt left in the drawer under the bed - £30 2) "Slight clean over" on the kitchen side - £30 (I can't even see the mess in the photos they have provided) 3) clean through with the kettle and toaster - £30 (This one is probably fair enough) This will sound like I am exaggerating or that I am missing out pieces of the story but this is genuinely true. There have also consistently been issues with the lift, the washing machines despite the fact it costs £3.70 per wash and the automatic gate to the car park.

Negative experience: Worst service I've ever had. I tried to contact them regarding an available property, and they put me on hold and kept transferring me without giving any information regarding viewings. The way they handle their customers is very unprofessional and irritating. I needed a place and had contacted them a month prior. At that time, they told me to contact them closer to the move-in date. Now there is no clear response, and this is really frustrating. Customers, if you have a chance to avoid this team, please do so, as they don't take their customers seriously.

Negative experience: Google would not let me post this review, scam! I honestly had the worst experience and I would never recommend X1 Lettings to anyone. The problems began before I had even been handed the keys! I arrived with all of my belongings on the agreed move in date, and was then told I could not collect the keys because the referencing had not gone through. The communication was not there at all, leading to me to feel stranded as I had nowhere to go and only had a limited amount of time to collect my keys due to working full time. When I moved in, the flat was dirty. There was mould in the freezer and dead flies on the window, all which I cleaned myself after the stress that I mentioned above. The freezer door wouldn't shut when I moved in, and the fridge wasn't working either. I got a thermostat to prove that the temperature was higher than the safe level for food. The company seemed so reluctant to get a new fridge even when I was constantly contacting them for updates and telling them it was over 10°C. They eventually sent someone out just for them to say that he could tell it was broken just from the smell and I got a new one after weeks and weeks of wasting money on food. The hot water would go off too and the TV broke not long after moving in. Staff were unreachable, unhelpful and constantly changing. The washing machines were not maintained, meaning that they didn't work properly. One of the washing machines was out of order for months, so that there were only two machines for the entire building, and I could never get to use one. When I viewed the property, there was a cinema room, but this ended up being out of use and just full of waste, cardboard etc for the time I was there. The security staff were hardly ever there so you couldn't get your parcels and god forbid if anything did ever happen. The security guards were nice when they were there don't get me wrong, but is wasn't often enough, especially considering I was told at the viewing it would be 24/7 security. To make matters worse, at one point, they door that you needed a fob for was left open for weeks on end and would not shut. I only stayed there for 6 months so it is baffling to me how much could go wrong with them in such a short amount of time. At the viewing, I asked about adding someone to the tenancy and was told this would be free and I could do it mid contact. When I tried to do this, I was told there would be more referencing fees, a fee for adding someone, the landlord would need to decide if I was even allowed to add someone, and rent may go up. I told them about what I was told at the viewing, and they acted like they had never said that. Now that I've moved out, I left the flat cleaner than it was when I got there and have been told they're going to deduct £280 from my deposit for 'light cleaning' and a new mattress. This is interesting as the flat opposite mine has a piece a piece of paper on when they moved out saying it would also need a light clean and a mattress replacement. What a scam.

Negative experience: If I could give 0 I would. Our flat got broken into by another tenant that we now know caused issues the year before and they still let him back. We were later informed he was not supposed to be occupying a room this year. Our door was not boarded up for over a week, causing a security issue, as the front door was also broken at the time, allowing anyone to walk into the building and flat.There is rarely security on reception, it is impossible to get in touch with anyone who will give you a straight answer, it’s like interviewing politicians. There’s dual management of the property and they both seem to place responsibility on the other for the same problem.

Negative experience: DO NOT BOOK WITH THEM, read my experience: Firstly to preface they (Diane Loares) changed the room i was meant to be in despite me having signed my contract so there is no regard for those who sign contracts first which meant i could not live with my friend as planned. Secondly the team, Harrison wood was always lovely to speak to and tried where he could, however in general they are difficult to reach and often will never call you back despite saying they will and the calls don’t connect. They take their time with any issues you might have and don’t really care. I tried to return my keys back to the edge x1 during working hours but i don’t know how they expected me to do that when there was nobody at reception to let me in, and i tried to call all X1 phone numbers but NOT ONE WAS answered. Eventually found an open side entrance and someone showed me where to go but if i didn’t find it, they might have tried to charge me for the keys, but their own staff aren’t working where they were meant to be. I moved into a property called borden court and thirdly it’s managed so weirdly with another agent called IPM, this means nothing gets done because there is no link between the 2. When i moved in, there had been no cleaning done in the communal areas, with mouldy plates and food left in the kitchen and damp in bathrooms, and the washer-dryer not working. They would not send for cleaning to be done earlier and so I had to do all of this by myself, with going up 3 flights of stairs since there’s no lift. The mould in the bathroom was only cleaned almost a month after I had arrived. My bedroom was okay when I arrived, however, there were issues with the painting on walls, and dark marks on the ceiling. The worst problem was the water contamination, where there was no water for 2-3 months and i got no compensation despite me asking multiple times. Living with no water and unable to move to the temp accomodation meant it was like living in poverty despite paying rent. My blinds broke in December or so and continued to get worse as the new year went on and this was never replaced before I moved out in August, despite me emailing multiple times since March. The washer dryer took months to come, which meant i had no washing facilities, and had to go elsewhere to sort this. The microwave broke and it took them over 2 weeks to bring a new one. The bathroom ceiling leaked multiple times so there was flooding on the floor. As you can see so far, there is no good management of the buildings. the fridge was frozen at times, dirty and leaking and it took them months to get a new one. There were always bad security and homeless people coming in. the bathroom eventually developed mould, because there was no ventilation and i asked for this to be sorted and x1 did not communicate this enough to IPM and I took this to the council and eventually IPM/X1 tried to pull it off as it not being mould but it clearly was and they never fixed the ventilation which is a requirement for renting To top it off, despite having all these issues, they tried to claim most of my £250 deposit on things like repainting, and cleaning the bedroom light. Mind you, these things have not changed since I had moved in, especially something like the bedroom light which I cannot even reach to make it dirty, and the walls already having issues when i moved in. They won’t help you sort any issues but will try to claim money later and then will repeat this with the next tenant. They had inspections where they could’ve said something but didn’t. It also took them almost 2 months since I moved out to get a response about my deposit. If you book with them, it will be a nightmare and i will NEVER make that MISTAKE again.

Fantastic experience: Harrison and Roshin were really helpful and responsive to my concerns during the lettings process. The maintained clear communication and supported me through the process.

Negative experience: You'll notice that the 5-star reviews are from people posting immediately after viewing flats, and the 1-star reviews are from people that have actually lived in X1-managed properties. I am the latter. I have lived in my current flat for 3 years. When I moved in, the apartment had not been cleaned, despite them having had a full month between tenants. The kitchen countertops are cracked fully open revealing the manufactured wood particle beneath and rendering the surface not food safe. While they did come around to fix the leaking roof two years after I first reported it, they never followed up to address the persisting black mold nor to repaint the ceilings as they said they would. They take their sweet time communicating updated door codes to me; whenever the building changes door codes, there is frequently a 3-day gap before X1 bothers to tell me. I have been locked out of my building at night twice now, and have had to bother my neighbors to let me in and provide me with the updated codes. Lastly, they have twice threatened me with legal action: once with eviction for politely asking by email that my rent not be increased by £50 on renewal, and once with collections for being a few days late on rent (they haven't facilitated a direct debit). While the apartment (though not its upkeep) and location is nice, X1 is merely the management company, and my review reflects on their poor performance in such a capacity.

Negative experience: Never picks calls and will send you useless emails asking for more money without any reason

Negative experience: I live in 16B of Arndale house. They didn't let me visit the room before booking and took full payment. Gave me the smallest room in the cluster at the highest price compared to all of my cluster mates. I have got a broken bed, window, and cracked drawer. My shower has no curtain. Inspite of me raising complaint, they never responded and it's been 10 days already since I have moved here.

Fantastic experience: I viewed one of the properties today with Harrison Turner. He was lovely and walked me through the whole process. He’s such a great person, and you can tell he’s good at his job

Fantastic experience: Had a really positive apartment viewing with Harrison Turner. Professional, friendly, and answered all my questions clearly. He was also very easy to contact.

Negative experience: When first moving in, there was mould on the shower head and on the bed, which should've been replaced a long time ago. Elevator issues especially during move in day, even after it would be broken for weeks at a time and only working for one week. Renovations were made in the kitchen whilst tenants had nowhere to cook for days as there was no hob or oven. Poor communication for getting issues fixed within the flat. Very poor communication when trying to get the deposit back as I have only been met with automated emails. Overall, if you want a pleasant experience for a student accommodation, this is not it.

Negative experience: Absolutely Disgraceful Service - Avoid X1 Sales and Lettings at All Costs! If I could give X1 Sales and Lettings a zero-star rating, I would. My experience with them at X1 the Edge has been nothing short of a complete nightmare from start to finish. Firstly, the room was advertised with "24-hour security," a blatant lie as security was only present between 8 PM and 6 AM. This false advertising is just the tip of the iceberg. Upon moving in, the room was disgustingly dirty, with leftover food rotting in the fridge from previous tenants – a clear sign of their complete disregard for basic cleanliness. Throughout my tenancy, I reported numerous maintenance issues that were consistently ignored. The most egregious issue was the complete breakdown of the building's boiler for two weeks in December, leaving us without heating or hot water during the coldest time of the year. To add insult to injury, despite multiple attempts to contact them about compensation, I was repeatedly told someone named Harrison would contact me within 1-5 days. Unsurprisingly, I never received a call back. It's now September, and I'm still waiting. Their communication is appalling; they are impossible to reach and consistently fail to follow up on critical issues. To top it all off, I was charged a late key handoff fee, even though their offices were closed on the day the keys were due. I returned them the very next day, yet they still had the audacity to charge me! While not directly their fault, the lack of daytime reception also meant packages were constantly not being delivered. This added even more frustration to an already unbearable living situation. In summary, X1 Sales and Lettings is a poorly managed, dishonest, and utterly incompetent agency. Save yourself the stress and money – steer clear of them at all costs. You'll thank me later.

Negative experience: The company despite its blurb on how excellent they are when you call are IMPOSSIBLE to get hold of. Each time you call the call is automatically disconnected. I have never had to deal with such a poor company before. I do not understand how they can claim that they are market leaders! Automatic response emails are always sent as replies stating how busy they are. I have actually tried 20 times this morning to contact X1by phone and my call has been automatically disconnected each time. I would definitely not recommend them as a company to deal with if you want to keep your sanity.

Positive experience: So pleasant warm welcome well greeted and served as if I was in fancy hotel. Especial Shout out to Stephanie.

Fantastic experience: I viewed four properties yesterday, and Elisha Upton was incredibly helpful and professional throughout the entire process. She took the time to explain all the details clearly and showed genuine interest in understanding my needs. Elisha was punctual and guided me through the necessary steps for proceeding with an application. Her support made the experience smooth and informative.

Negative experience: EDIT: IT HAS BEEN 40 DAYS SINCE MY MOVE OUT, AND I STILL HAVE NOT RECEIVED A SINGLE EMAIL ACKNOWLEDGING MY DEPOSIT. I STILL COULDN'T CONTACT HARRISON. THIS IS JUST DISRESPECTFUL NOW. Absolutely the worst management I’ve ever dealt with X1 Management is a complete nightmare. They never reply to emails. I have sent multiple emails to Harrison and never once received a proper response. Every time I call, I’m told, “Only Harrison can solve this/I will pass your message to Harrison, he is not available right now he will get back to you”, but guess what? never received a single phone call. When I first moved in, the room was in an appalling condition, the bed was broken, the heater didn’t work in the middle of peak UK winter, the dining table in the kitchen was broken, and the sofa was filthy. When I complained about the heater, it took them over a month to fix it, forcing me to sleep in freezing cold temperatures. Now that I’ve moved out, the misery continues. It’s been over 15-16 days since I left, and I have received zero updates about my deposit. I’ve sent multiple follow-up emails (again, to Harrison — no surprise, no reply) and called the office, only to be told I will get my deposit “when everyone moves out.” Since when does my deposit depend on other people’s tenancy? Even more infuriating, people who moved out before me have already had their deposits processed! This is the most unprofessional, unresponsive, and incompetent management team I have ever encountered. If you value your time, your money, and your sanity, stay far, far away from X1 Management.

Fantastic experience: Had a viewing with Harrison T who was very polite professional and keen when showing the listed properties. Clear and sharp on key details too.

Fantastic experience: Had a lovely viewing experience today with (Harrison Turner) from X1 Liverpool Branch made sure to show me all the features and each room

Fantastic experience: Have had an excellent experience with the whole process of letting with Samantha Scott. She was quick and incredibly helpful and knowledgeable. She has been very supportive and helpful in the process. Was really happy with the way she handled everything.

Fantastic experience: Samantha Scott and Jasmine were extremely supportive and helpful when there was a confusion about my booking. They answered all my queries and responded patiently and quickly.

Negative experience: They are very bad at responding to the e-mails. Having the worst experience so far, they are very keen on testing our patience, and they call themselves a "renowned" letting agency. Even if we call, we get responses so different from each of their representatives, which is of no use. I request people to think twice before they reach out to them for accommodation.

Fantastic experience: Harrison who assisted me with finding a property at the Studio apartment's was very helpful, he was patient with my questions & explained everything clearly for me.

Negative experience: One of The worst experience I’ve had with a letting agent. I contacted X1 Liverpool several times but no call was received, they have never accepted a call. Sent information for a contract but received an entirely different contract details I chased again and nothing. I called the office three times in one day — no answer, no call back. Seriously what is going on over there? It’s like they’re actually avoiding prospective tenants. If this how things are done i will not advice anyone to have a contract with them. Very poor communication to customers a minus rating I would say.

Fantastic experience: Elisha was friendly, professional, and very helpful during my viewing at Kempston Court. She explained everything clearly, answered all my questions, and made the process easy and comfortable. I appreciate her prompt communication and would happily recommend her to anyone looking for a property.

Fantastic experience: I’ve had an excellent experience with [ Elisha Upton fromX1 Sales and Lettings ]. From the very first viewing, their communication was clear, prompt, and professional. They made the entire process smooth and stress-free, ensuring all my questions were answered quickly. She was friendly, approachable, and genuinely seemed to care about finding the right place for me. I particularly appreciated their attention to detail and transparency at every stage. I wouldn’t hesitate to recommend them to anyone looking for a reliable and trustworthy letting agent."

Negative experience: Kindly speed up the process as your team takes a very long time for property booking and the whole process in general.

Fantastic experience: Harrison showed us around X1 The Tower and was extremely helpful and informative throughout the viewing. He answered all our questions and gave us a clear understanding of the property and the next steps. Great experience – thank you!

Fantastic experience: Harrison Wood has been incredibly helpful and professional throughout my entire experience. He guided me step-by-step with my Tennessee agreement and explained all the procedures clearly. His support made everything much less stressful and easy to understand. Harrison always made sure I knew when and how to pay the rent on time. He’s very communicative and always quick to respond to any questions I had. His knowledge and friendly attitude made a big difference for me. I truly appreciate all his help and highly recommend working with him.

Negative experience: Don’t trust them if things go wrong!! You’ll report maintenance till you’re blue in the face tell them about damp/water ingress they’ll blame the freeholder say it’s not your fault then take the cost of making good from your deposit. Oh and report fire safety equipment as faulty in communal areas and say it’s not their issue.

Negative experience: The worst experience I’ve had with a letting agent, if you can even call it that. I contacted X1 Liverpool immediately after a flat was listed, gave them multiple dates and times I was available to view, and followed up by email a few days after as I had heard nothing and made it clear that I wanted to view this flat ASAP. I finally got a reply from someone asking if I wanted to view the flat‍♀️ I replied again with my availability (for the 3rd time now). He then asked for a preferred time, so I gave one. And then I never heard from him ever again. Never responded. I chased again — nothing. I called the office three times in one day — no answer, no call back. Seriously what is going on over there? It’s like they’re actually avoiding prospective tenants. If you’re a landlord: do not give your property to this agency. They’re not doing their job — no replies, no follow-ups, no basic communication, just complete disregard for potential tenants.

Fantastic experience: Rob McGowan from X1 Manchester is super. He tried his best to arrange viewings during our short stay in Manchester and always responses timely to all our questions to smooth the transaction. Just got completion done yesterday. Very happy about the service. Thank you!

Negative experience: DON’T TAKE THEIR ROOM. These people doesn’t really care about in what situation you are are in. Their primary motive is to get money out of your pocket. They don’t even reply back to the Emails. They ask for money to do a tenancy takeover no other lettings team in Liverpool does that.

Fantastic experience: Abby was so accommodating and made us have the most amazing spontaneous night, I am so greatful and could not recommend more, I would sell my first born for Abby Campbell <3

Fantastic experience: I am new to X1 lettings and from reporting a shower issue, to it being assessed and then fitted took less than 48 to am very impressed

Negative experience: Managment company are awful, communication is diabolical, our flat caught fire at the end of March, they haven’t given us a fire incident report and are still wanting us to pay rent when we don’t even know what caused the fire and who is at fault. Additionally trying to have a conversation is very difficult as they avoid our phone calls and emails.

Fantastic experience: Elisha has been extremely helpful with helping find a property and arranging viewings. She has a lot of knowledge on the property’s and answers any question I have. Couldn’t be more pleased.

Fantastic experience: Elisha was really helpful when viewing! She answered all of my questions and made the process easy. Thankyou!

Fantastic experience: Isobel Bowdler at X1 Lettings has been an outstanding account manager—professional, responsive, and always going above and beyond. Her attention to detail, proactive approach, and excellent communication make managing requests effortless. I highly recommend Isobel and X1 Lettings for their reliable, customer-focused service. Thank you for your exceptional support!

Fantastic experience: Specifically luke from x1 who works on x1 liverpool 1 accommodation has been extremely helpful and kind about how things have gone and has been able to sort out most problems even though I'm not in that accommodation building.

Negative experience: I cancelled my application and they told me they were going to reimburse my £250 for the application fee, its been more than 2 weeks and they haven't returned my money. Do not rent from these scammers, I've only had problems with them.

Fantastic experience: Very pleased with the service and help from Amy and the X1 team on the sale of our apartment. Very proactive. Nothing was too much trouble. Have no reservations in recommending to others.

Fantastic experience: Elisha Upton showed me several flats during my visit in preparation to move to Liverpool. She is professional, knowlegable, and friendly. She really helped me get a feeling for all the X1 lettings in buildings near the Baltic Triangle. Very efficient!

Fantastic experience: I would highly recommend X1 Sales and Lettings having dealt with both sales and lettings. In particular, Amy Mossop has been a joy to work with when it came to selling our interest recently. This process took quite some time, but she has been consistently focused on following through with any issue, and always very responsive which is always appreciated. I wouldn't hesitate to use them again if the occasion arose. This goes for the lettings team too.

Fantastic experience: I was impressed by Isobel's professionalism and efficiency in handling a recent maintenance issue at my property. She was responsive, clear, and ensured that all details were well-communicated throughout the process. I also appreciate the overall service provided by X1 Lettings, which consistently demonstrates a commitment to addressing customer concerns promptly. Thank you, Isobel, for your excellent service!

Negative experience: This company appears to have a pattern of unfairly withholding tenants’ deposits through fabricated cleaning charges and excessive fees. Charging £78 for taking photos is completely unreasonable, especially when their own tenancy agreement states a £50 full-room cleaning fee. This suggests they are intentionally inflating costs to take money from tenants unfairly. If they have done this to multiple people, it could be considered fraudulent behavior. Tenants should be aware of their rights and dispute unfair deductions through the Deposit Protection Scheme or Small Claims Court if necessary. Always keep records and challenge any unjustified charges.

Fantastic experience: The estate agent responsible for the property I am interested in, Mr Robert McGowan, has been very helpful, always available for questions and explained everything in detail when needed. Great service!

Fantastic experience: We recently purchased a property in Liverpool from X1 Sales and Lettings. Our contact was Amy Mossop. From the first meeting at the property to the final day of completion the service from Amy was outstanding. As with most property deals, there were a few hurdles to cross but Amy was always ultra professional, extremely reliable and resolutely commited to getting the deal across the line. We are forever grateful for her help and for that of X1, and we would highly recommend them to do buisness with. Larry and Geraldine Keogh.

Fantastic experience: I had the pleasure of speaking with Kieran Johnson over emails for my viewing experience. He was incredibly helpful, wonderful, polite and kind. He was patient with me, very informative and understanding. Thank you Kieran :)

Negative experience: If I could give less than 1* I would. When flicking through the reviews, it's very telling that the five star reviews are from landlords letting their properties via X1 and the one star reviews are from tenants living in the properties. - The first day I moved into the property, the water heater had not been inspected for over a year, the previous tenant had left items in the property, and the smoke alarm had been deconstructed into several pieces that were lying around on the mattress. There was a huge stretch of damp and mould up one of the walls that appeared to only get worse with each passing day. I ended up with a pretty horrible cough because of the damp. X1 had images of these items that they had taken - I was given these photos after I moved in and asked to sign off to confirm that the condition of the property was acceptable, which I obviously did not do. However, it is slightly ludicrous that they saw this in photographs and did not think to remedy the issues first. - The tenancy agreement was far from standard; there was no reference to certain repair obligations that are commonplace in this day and age (S9a-S10 LTA1985). These repair obligations are enshrined in legislation, so whether they are in the agreement or not does not affect enforceability, but it is always a good sign when a landlord acknowledges these repair obligations exist. When I called X1 to ask why these were not included at the point of signing, the lady I spoke to was not aware of these obligations and was reticent to amend the agreement in any way to include them. Not a great sign! - On moving day, my keycard provided by X1 didn't work at all; I had to rely on other tenants to let me in and out of the building. When moving furniture and boxes in and out, this is obviously more than a hassle. - My hot water didn't work at all for the first week: a temporary repair was arranged over a weekend, but I was told that if the temporary repair did not stick, I would have to pay privately to remedy the issue myself. Again, not in line with repair obligations. - When I moved jobs and got a different payday, I asked X1 approx. two months in advance whether I could adjust my rent payment date to coincide with my new payday so that I wouldn't be in breach of any rent repayment terms. My payday had moved forward by one working week, so I did not think that this would be controversial as I was still earning well above 3.5x the rent per month. X1 took over a month to get back to me, told me that the landlord would not agree this repayment date change, and then later told me that it is X1 that has ultimate control over rent repayment dates and chasing for the same. Baffling. - When I asked to speak to the landlord direct, X1 tried to palm me off and only engaged when I started to bring legal action against them. I wrote a lengthy letter to the landlord once I had their info and heard nothing from them at all, which I entirely expected but I think speaks to the issue with X1 and the way that they sell their management services to landlords. They have also suggested that they want to charge me for cleaning the flat now that I have moved out; for those unaware, charging for a professional clean is now unlawful per the TFA19 and the standard for the tenant is returning the property to the condition it was when it was first occupied. To avoid any doubt, on moving out I thoroughly cleaned all the surfaces, hoovered, mopped, and cleaned the utilities and plumbing. I am awaiting their justification as to why a professional clean is needed. As it stands today, I have had a complaint open with them since July 2024 that remains without a response. I was advised I would have a substantive response in September - despite chasers, there has been nothing from them. It is really unfortunate that X1 has such a monopoly on properties in the NW. I'm very glad I was only there for a year and needed something temporarily very very quickly, but there is no way I will be going back to them in the future. If you are considering renting via X1 - please don't.

Fantastic experience: Kieran Johnson, Enquiries and Viewings Manager for X1 Sales & Lettings, coordinated our viewing and did a superb job on the viewing day. We saw all the properties we were interested in and Kieran answered all of our questions. Kieran certainly has a professional approach combined with the ability to put his customers at ease.

Fantastic experience: Thanks Kieran, you were very kind and sincere in showing me around the 2 buildings , you took your time to explain the setup, , I look forward to coming back to you , X1 are very lucky to have a good guy like yourself . Thanks Gary smith

Fantastic experience: Kieran is so helpful and friendly, he didn’t rush me and helped me answer so many questions he was great! He has made me feel at ease throughout this process

Fantastic experience: Elisha was amazing throughout the whole process and was really great at keeping in touch and we had a really fast turnaround for the process. Really happy thank you ☺️

Fantastic experience: Isobel Bowdler was assigned to my account with X1few months back. I found her to be an excellent account manager. Her promptness in responses, sincere advises , and professional manner make a big difference in the way the account is managed. The way she delivers the service is far beyond my expectations. Isobel is really a great account manager and I feel lucky to have her managing my account.

Fantastic experience: I was lucky enough to speak with Isobel who couldn’t have been more helpful and informative. She made the whole process of finding a place to call home a joy. Couldn’t recommend her and X1 enough!

Fantastic experience: I had some maintenance issues and found Olivia extremely helpful, and the problems were resolved very quickly. She dealt with in a professional and friendly manner.

Fantastic experience: Olivia was very pleasant and co-operative in helping sort my maintenance problems. Quickly sorted my issues - great service!

Fantastic experience: Kieran was exceptional with my viewing! His friendliness and professionalism was amazing and he was able to give me all the answers to my questions straight away. He is a credit to your company. Thank you mate!