Purple Frog (Birmingham)

Negative experience: I’ve had an incredibly difficult experience with PurpleFrog. For months, I’ve been dealing with ongoing rent receipt issues that they have repeatedly failed to resolve, despite multiple calls and emails. Each time I’ve tried to explain the situation, I’ve been met with staff who don’t listen, dismiss concerns, and are clearly trying to get me off the phone. I was advised each month that the issue had been resolved however each month I received another email saying my rent hadn’t been received. It had gone through on time as it had done every month. This is understandably stressful and PurpleFrog do nothing to help nor seem to care. The lack of communication, accountability, and basic professionalism has made the whole process far more stressful than it needed to be. I would not recommend renting through PurpleFrog based on my experience.

Negative experience: I’m writing this because future students deserve protection. Living with Purple Frog has been one of the most unprofessional and distressing experiences I have ever had with a letting agency. My mentor and therapist had to intervene at one point, and even then the response from Purple Frog was cold, scripted, and completely devoid of basic humanity. Students, especially international students, need to be warned. If you’re wondering why their ratings look “above average,” it’s because they ask for a 5‑star Google review during the viewing, before you’ve even moved in. That alone should raise alarms. What follows is what actually happens once you sign. The most serious issue is their absolute disregard for tenant wellbeing. Their behaviour shows a clear pattern of taking advantage of students, particularly those who are young, international, or unfamiliar with UK housing rights. It is genuinely unsafe to rent from an agency that operates with this level of indifference. During a period when my mental health was under significant strain - a time when I genuinely needed compassion and basic human decency -I formally requested to end my contract early. They ignored everything I explained and responded with copy‑and‑paste messages that didn’t even acknowledge what I was going through. That level of dismissal during a vulnerable moment is something I will not forget, and frankly, they should not forget either. I considered reporting them to the ombudsman, but the process is long and I am trying to finish my degree. Even now, seeing their letting signs around the city is enough to bring back the stress of dealing with them. Financially, their practices are equally alarming. I was pushed into paying extra rent directly to another tenant out of pocket, something that is not how rent is supposed to be handled under UK tenancy law or client money protection rules (Landlord and Tenant Act 1985). It left me financially exposed, and when I raised it, I was told it was “not our problem.” Completely unacceptable for a regulated letting agent. Refunds for payments already made were withheld instead of being returned promptly. I spoke with the city council and local councillors, who confirmed I had grounds for legal action. I didn’t pursue it because it would take months — and Purple Frog knows students don’t have the time or energy to fight them. They rely on that. Communication was excellent before we signed the contract. After that, it deteriorated immediately. We were not informed about viewings until they were already scheduled, despite having lived in the property for only a couple of months. Emails went unanswered for weeks, forcing us to go into the office in person for even basic questions. They also increased the rent for the following year without notifying us. I understand rent rises happen, but the complete lack of courtesy or explanation made it impossible to plan financially. The property itself was handed over in an appalling state. It had not been cleaned before our arrival: rubbish left by previous tenants, broken heaters, a non‑functional kitchen extractor, a poor‑quality shower, and general dirt throughout. They failed to provide the required HMO documentation despite having us sign the contract. Maintenance staff entered the property wearing shoes despite our requests, and on a rainy day their boots left mud all over our white rugs. While they schedule maintenance quickly, the standard of care is extremely low. Parents: if you are arranging accommodation for your child, avoid Purple Frog entirely. University‑managed housing is far more accountable. Students: know your rights, and do not allow agencies like this to exploit you, because they count on being able to. TL;DR: Purple Frog treats students like disposable numbers. They count on you being too overwhelmed to fight back. To the people running this company: the way you treat tenants is shameful. Zero stars for basic humanity.

Fantastic experience: Monty at purple frog was really great. he showed us around 4 properties, knew what he was talking about and explained everything very clearly. He spoke about his time as a student at UoB which really helped as he could empathise with us in the different aspects of house searching so with that in mind he found us a perfect house

Fantastic experience: Joe was very helpful in showing our group of 7 around our property, answered all the questions we had and supported us in securing a holding deposit

Fantastic experience: monty at purple frog was super helpful! he showed us a range of houses that were selected with our exact requirements in mind, he was super friendly and made what had been a bit of a stressful situation super easy and fun! we’ve secured our second year house with purple frog and from our experience they’re the best company out there, super attentive and friendly rather than rushing and pushing like other companies we went to - thanks!

Fantastic experience: Matt Plant has been immensely helpful with sorting out our maintenance issues ensuring that any broken/old amenities (including full mattress replacements for all tenants) were tended to quickly and efficiently. Our communication with Matt was easy and our queries were always answered in good time, which has influenced our decision to let with them another year. Would recommend purple frog for students looking for housing in Birmingham.

Fantastic experience: Joe was really friendly with us during the viewing and was helpful in finding the best house options for us!

Fantastic experience: We are looking for an investment property and Rob showed us round a property in Selly Oak today. He was punctual, courteous, very helpful and went out of his way to try to answer all of our questions. He made the viewing very easy and stress free. He also said that he would email the floor plans to us and before we had even set off in the car, he had done so. I would be very happy to recommend Purple Frog and Rob to a prospective purchaser.

Fantastic experience: Joe showed us round a property he was great help!!

Negative experience: Business are currently holding property deposit - despite property being left in pristine condition (only query was shower head (limescale!)) but otherwise property was deemed perfect on departure. Numerous emails and calls business have not been returned,

Fantastic experience: Our consultant Tom Maitland was so helpful made the process of moving in really simple and easy!

Negative experience: The worst living experience I have ever had. Wouldn’t recommend it to my dog mate. Promise’s were made by the estate agents and landlord's. My landlord even blocked my number when I explained to her that the other housemates were messy and she just assumed it was the whole house contributing. I literally showed her messages from the group chat of my housemates and videos/photos and she just brushed of it.

Fantastic experience: Had a wonderful experience with the maintenance team who were friendly and helpful- supporting us through the changes made on our rental property. Rob is an excellent property manager- going above and beyond by coming to the house to check locks and help us through the move.

Fantastic experience: Had a great experience with Purple Frog. Georgia, who showed me around the property, was friendly, helpful, and informative. The viewing was smooth, and the property matched the listing.

Fantastic experience: Went to a viewing and the person showing me around was a real help, Georgia went into great detail with everything, showing me the best things and was really kind and patient with me. Great experience

Fantastic experience: Rob was extremely helpful and informative with quick replies that helped me secure a flat immediately!

Fantastic experience: Excellent service from Tom Maitland - Kept us apprised of progress including swift completion of all documentation. Always responded to emails and phone calls promptly. Big thanks from us

Fantastic experience: I had a fantastic experience arranging property rental with Rob at purple frog property. He was professional, friendly, and very helpful from start to finish. Rob listened, and was quick to respond to emails, and made the whole process smooth and stress-free. Everything was handled swiftly and clearly. Would absolutely recommend – couldn’t have asked for better service

Fantastic experience: Lived in one of their offered properties for 6 months and I had to move out because of personal reasons and the staff gave me the support that I needed. Even when I was staying at their property, whenever there was a problem they would try and solve it as soon as possible.

Fantastic experience: Genuinely the best experience I've had with an estate agent! Booking viewings was very easy, and I received all the information I could need in plenty of time before the house viewings. Charlie showed me around the houses and she was super helpful and friendly, I can't thank her enough for her fantastic help! She turned up with all the information I could need, and the pictures and videos represented the house very accurately! Very impressed and thank you for your help Charlie!

Fantastic experience: My friends and I have been viewing many accommodations and they felt half-effort/less informative. After a viewing with Charlie, we were really impressed with the place! She was very informative and incredibly friendly which made us feel comfortable enough to ask our pressing concerns.

Fantastic experience: Charlie was very professional in helping me and my friends find a suitable house! she answered any questions we had with great depth, and was informative in each house viewing we had with her! we all had a good experience

Fantastic experience: after a bad experience with oakmans, my friend told me about this agency. and it’s by far the best agency for student housing. micheal the property manager showed so much care and concern for us as students. he did his best to get us a fair price on the property. and it felt amazing having someone like him by our side who genuinely cares for his customers. After securing the property i can’t express how grateful i am for this agency. highly highly recommend

Negative experience: Booked us for a viewing and when we got there, they told us to go to the agency instead where they proceeded to tell us the house we wanted to view was already booked for the year.

Fantastic experience: Aaron was brilliant, super helpful and easy going! Also great to have insight from a fellow purple bricks resident!

Fantastic experience: Georgia was a very friendly and very accommodating as we were late. Extremely informative and Knowledgeable on houses we viewed.

Fantastic experience: Charlie was great showing me around the 54 George St properties! She was very helpful in answering my questions and I look forward to moving in! Thank you

Fantastic experience: Ellie was very approachable and helpful in guiding us through the houses and in answering all the questions we had.

Fantastic experience: We were provided a tour by Ellie, she answered all of our questions well and we were provided with full tours of both properties.

Fantastic experience: Amazing helpful. Georgia was super helpful and friendly and have really useful insights as an older student. 5/5 would recommend

Fantastic experience: Ellie showed us around a property, it's always good having students to do viewings I find it to be more genuine and more relaxed.

Fantastic experience: Ellie gave me a tour, despite some of the rooms being locked she was very helpful with everything!

Fantastic experience: Ellie gave us a tour, she was very helpful and nice. Lovely Experience!

Fantastic experience: Charlie was really friendly and honest. Gave lots of handy tips and seemed like she cared about her job which was refreshing!

Fantastic experience: Charlie was super friendly! She was very informative and honest with the houses we were looking at and even took us to an extra viewing which we ended up loving and reserving on the same day!! She also assured us we could call her if we needed more assistance at any point. 5/5 stars for sure!

Fantastic experience: Aaron was very nice and showed us everything to do with the house. He answered our questions nicely and he’s given us all the information we need in a clear manner.

Fantastic experience: Tom.H showed us round and he was so sweet!! He was patient as we explored & answered all our questions - very cool guy ♡

Fantastic experience: Really helpful and accessible at all times. We were shown round plenty of properties by Michael who was knowledgeable and personable throughout.

Fantastic experience: Freddie was a great tour guide, very talkative and did his best at selling the houses to us

Fantastic experience: Had a lovely agent called Charlie, she was excellent! showed us so many properties that was perfect for my group, and was very helpful. would 100% recommend

Fantastic experience: I had a viewing with Freddie and Ellie, they were amazing. The viewing was great, thanks to them. They made the whole experience comfortable. They provided detailed information about the property, answered all my questions with patience, and even offered helpful insights on the neighbourhood.

Fantastic experience: Freddie gave me great advice for the property process, and I would love to use purple frog to find my house for next year.

Fantastic experience: Freddie was such a helpful lettings agent. He helped me through the process and I look forward to using purple frog to help me find my house in 2nd year

Fantastic experience: Freddie was very helpful. He was good at explaining the different houses and the recommended bathroom to bedroom ratio. I will defo be housing with purple frog

Fantastic experience: We had a fantastic house tour with Rosie today. She was helpful, kind and really friendly. Thank you Rosie and Purple Frog!

Fantastic experience: We got our house from Purple frog. Its been great stay until now. Michael, Laura, Charlie, Freddie, All of them were very helpful. All the maintenance were done on time and with high quality service. Hope this continues throughout the year!

Fantastic experience: Charlie and Freddie were really great and helpful! They were able to answer all our questions about the property!

Fantastic experience: Had a good house viewing. Freddie was very helpful and gave us good information about the houses and bills packages.

Fantastic experience: Georgia was an excellent estate agent—extremely kind, professional, and attentive. She provided me with all the information I needed, ensuring I felt informed and confident throughout the viewing. Thank you so much!

Negative experience: If i could give 0 stars, I would. Purple Frog have major communication issues. Back and forth emails for weeks as they’d leave my emails unresponded. When i did receive a response, it wasn’t helpful - particularly from Beckie. I will say Michael helped me out the most but, even then, it was not substantial enough for a company that specifically works with students and deals with our money, they do not care about us enough. They are also very misinformed and basically told me that I would be receiving my deposit back from them through their deposit return scheme then later changing this to I had to deal with the return of my deposit on my own and talk to the landlord, myself and it was none of their problem, essentially. I will warn all future students, as soon as you sign please make sure you ask them how and who is protecting your deposit as I was never told this information and it caused me a lot more problems than it should have. As someone who had signed with them, this was upsetting to hear and also news to me. I had come to them with an issue and they weren’t forthcoming or even willing to help me with it, despite it being their job (in my opinion). No problem with the property we had signed on to or anything like that but if you’d like an agency that actually helps you deal with problems that may arise, especially in times of need, please avoid Purple Frog.

Fantastic experience: I recently had a viewing with Maddie, right from the start, she was super friendly and made me feel comfortable. She answered all my questions and really knew all the information about the place and the area. Maddie made the whole experience easy, stress free and enjoyable . She was patient and took the time to explain everything!! , which I really appreciated. She genuinely cared about helping me find the right place. I’m really excited about moving in !

Fantastic experience: I'm very pleased with my experience thus far. I've had to deal with hideous agents but so far, Purple Frog has delivered a great experience. I especially loved my experience with Cherlette or Sherlette. I can't even spell her name right haha but she's worthy of the mention. She showed me a property today and though it was not 100% my cup of tea, I'm willing to consider it because of her. She's amazing!! Informative, persuasive without being pushy and very humane!!! She is just right! Love it!! Also, shout out to Rob Moakes who scheduled my appointment. So hardworking, sweet and professional! I'm pleased with Purple Frog and would continue to use them.

Fantastic experience: It was very nice having viewing with purple frog, Tom H. made us view all the properties and he is really a nice guys, and got a friendly nature.

Positive experience: I really appreciated how diligent purple frog was about providing us with many different options. Overall we did experience some issues due to communication. We ended up losing money because the amount that we had to pay for a deposit was not communicated clearly. We also didn’t receive much of an apology about these miscommunications. However, they had a estate agent called Charlie who made our viewing experience really enjoyable. She was great fun and clearly made every effort to tend to our many preferences and requirements. She was super friendly!

Fantastic experience: The service given by the team was amazing! They were quick to book a viewing based on our convenience and found a place that fit right in our budget. My friend & I were welcomed by Charlotte, a wonderful advisor. She was extremely sweet and patient with us and answered all our queries. She was kind enough to take us with her to different sites and made sure we were satisfied with our viewing!

Negative experience: Frauds! Doesn’t rectify any of the complaints, doesn’t take prompt action for even issues with necessities like water supply but at the of the contract, will have the audacity to charge £60 for every single room in the name of cleaning. Better to stay away from this useless team!

Positive experience: Maddy went above and beyond to help us find a property. Her dedication and care truly touched us. Thank you, Maddy

Fantastic experience: I was shown a property by Charlie, who was lovely. She was so friendly, accommodating and explained everything clearly. Charlie was even kind enough to wait for my friend who was lost trying to find the house, and her patience was appreciated. Charlie showed exceptional marketing skills alongside her friendly approach. I would recommend her, without shadow of a doubt, to other potential tenants!

Fantastic experience: We got to view the listings with Hayden. He was pretty nice and answered all of our queries. The listings were nice as well, will probably go ahead with one of the properties we saw through them

Fantastic experience: I had a lovely experience viewing properties with Charlie from purple frog this time round. I have been with purple frog for the last two years but this was the first time I can say I thoroughly enjoyed being taken around to see properties. Her patience and warmth really made the process very enjoyable and less stressful.

Fantastic experience: I recently had the pleasure of working with Charlie and I cannot recommend her highly enough! From the very beginning, Charlie was incredibly kind, helpful, and sweet. She guided me through the entire process of finding the perfect property with such care and professionalism. Thank you, Charlie, for your tremendous help and outstanding service!

Fantastic experience: Charlie was exceptionally friendly and professional. She provided a comprehensive tour of the house, presenting it in the most clear and understandable manner.

Fantastic experience: **Review for Purple Frog** I recently have started searching for houses in Birmingham with Purple Frog in my search for a new home, and I couldn't be more satisfied with the experience. From the start, their website stood out for its ease of use, making it simple to browse and filter through the available listings. Equally impressive was the service I received from the staff at their office. Everyone was incredibly helpful and friendly, ensuring that I felt supported throughout the process. A special mention goes to Tom, who has been showing me around various properties. Tom's professionalism and understanding nature made the house-hunting experience much more enjoyable. He was always ready to answer my questions and provide insightful information about each property. Overall, Purple Frog has made my search for a new home a positive and seamless experience. I highly recommend their services to anyone looking for a new place to live.

Fantastic experience: I am very happy with my experience with Purple Frog. Charlie was very friendly. She actively helped me and my friends to find our home. She answered all our questions patiently and was very professional in her actions. She was punctual and arrived to the properties on time. She had good knowledge and information of the properties we visited. Overall our experience was good. A special mention to Charlie for all her efforts.

Fantastic experience: The viewing service is amazing. We coordinated with Tom H. He was very cooperative and answered all our queries in the best way possible.

Fantastic experience: Charlie was an excellent housing agent. She showed the house professionally, providing detailed information about the property and neighborhood. Her punctuality and preparedness made the process smooth and enjoyable. Charlie’s friendly demeanor and attention to detail ensured I felt comfortable and well-informed throughout the visit. I highly recommend her to anyone in need of a knowledgeable housing agent.

Fantastic experience: Charlie did a wonderful job addressing all our concerns. The property was super nice too. 10/10 would definitely recommend!.

Fantastic experience: Charlie did an outstanding job showing me the house today. Her knowledge, professionalism, and keen eye for detail were impressive. Charlie made the entire process smooth and enjoyable, highlighting the home's best features with enthusiasm. I truly appreciate her dedication and expertise. Highly recommended!

Fantastic experience: Charlie provided an exceptional experience during our house tour. Her deep understanding of the property and genuine enthusiasm made the visit engaging and informative. Charlie’s attention to detail and ability to address every question ensured I felt confident and well-informed. Truly a top-notch professional in real estate!

Fantastic experience: Purple Frog have managed my properties for over 15 years. Maisie Gould and Nadine Bevis have, in the last few months, been exceptional. Nothing has really been too much. Thank you both

Fantastic experience: Had a good viewing and our agent Tom H was patient and showed us the property really well , had a good viewing overall .

Fantastic experience: Tom has been really helpful in showing around the houses, he was very friendly and it was a good experience overall!

Fantastic experience: Charlie was so nice and showed me around both properties and listened to my concerns , she’s very attentive and even helped me book more viewings to try and help me as best as she can

Fantastic experience: My friends and I were shown two houses by the wonderful Charlie. Honestly could not have had a better person to have shown us around. She was very nice and was very open to answer any questions we had. One of the best experiences I’ve had when viewing properties.

Fantastic experience: Charli showed me and my friends two houses, she was really friendly and made us feel comfortable as we were viewing the properties.

Fantastic experience: I was very pleased with the response time and the helpful suggestions provided by the Purple Frog team. They were eager to answer any questions and find alternative solutions. Special thanks to Charlie for her support during the house viewing. Highly recommend!

Fantastic experience: Gift was the most helpful estate agent. She was patient and was willing to hear all feedback we had. She also spoke to landlords with requests that we had about fixing up issues before we move in. Made us feel very comfortable and let us take a good look at all the places.

Fantastic experience: Gift was so helpful during my viewing, she had all the right answers and was so patient and attentive. I would definitely use her again for any future properties I visit.

Fantastic experience: Rachel showed us the property in reservoir road she was really friendly and knowledgeable! Told us about the property and helped us clear our doubts! Amazing agent

Fantastic experience: Did a property viewing with them. Nice,clean space. Rachel who walked me through was super lovely as well.

Fantastic experience: Anna was sooooo sweet and welcoming. She made the house tour really easy! She’s a gem

Fantastic experience: I had a house tour with Anna. It was great. She was very patient and gave a detailed overview of all the houses I viewed. Great experience !

Fantastic experience: My experience with Anna at Purple Frog was wonderful! Anna was extremely helpful throughout the entire process. She promptly addressed all my concerns and went out of her way to resolve any issues that arose.

Fantastic experience: I had a wonderful experience viewing with Georgina. She was very kind and helpful. Made a detailed note of our requirements.

Fantastic experience: Henry was amazing, he showed us around the house and answered all our questions with ease. Amazing!

Fantastic experience: The viewing with Anna was good. She explains everything in detail, have a good communication skills and behave in good manner. It was a great experience with her.

Fantastic experience: Charlie was very helpful with my viewing. She answered all questions and was very nice and helpful! Even though it was her 1st day, she was a pro!

Fantastic experience: Rachel showed us around for the house viewings. She was a very great help,friendly and answered all out questions.

Fantastic experience: The member of staff named Gifte was professional and I felt really understood what it is I was looking for in terms of accommodation. Gifts offered alternatives which really helped me to narrow down the perfect accommodation for myself. I cannot thank Gifte enough.

Fantastic experience: I had a viewing with Anna today. She was very nice and helpful. I'd totally recommend her.

Fantastic experience: Anna was really nice and welcoming. I really like the fact that she was honest and professional. She made the experience very enjoyable!!!

Fantastic experience: Had a really nice viewing experience with Anna! She walked us to the three different houses we wanted to view and was able to answer all our questions as well.

Fantastic experience: We had a lovely viewing experience today with Anna. She was very sweet and quite helpful.

Fantastic experience: A very helpful, efficient experience. In past I’ve felt pressured and rushed when looking at a house but Anna was very good at taking us through the house at our own pace

Fantastic experience: Very good service. Was easy to get a time to book a viewing. The estate agent, Lloyd, arrived promptly and was very clear in answering any questions I had and any information about the property.

Fantastic experience: I just had a wonderful property viewing with Georgia; she was really friendly, patient, and helpful. She made a good impression about the property also ensure that I got all the information I required.

Fantastic experience: Lloyd is an excellent advisor, he organized quick house viewings for us students when we needed it the most. He was knowledgeable and serviceable. Would definitely contact again.

Fantastic experience: Just had an amazing house viewing with Gift, the way she was showing the house was incredibly helpful, patient, and kind. She really took the time to make sure I had all the information I needed. Her attention to detail was impressive too.

Fantastic experience: Gift was really helpful and waited for us for about 30 minutes even though we were late to our viewing. She mentioned she’s on her placement year but honestly she should be bored as soon as possible because she’s got it all. She guided us through a smooth viewing and gave us all the information we needed and went over and beyond for us when trying to meet our needs even with her kindness alone. She’s amazing, great confidence & wish her the best in her career. Thank you Gift, you’re truly great!!!

Fantastic experience: Great communication , was able to help us with the viewing today . Also very accommodating with what we wanted . Henry was able to answer questions clearly and let us know more information about the property . Thank you Henry and give that man a raise !!!!!!!!