Leaders Letting & Estate Agents in St Albans

Negative experience: 0 out of 5 if I could They rented my partner and I a flat with no heating and no hot water. We struggled for 3 terrible winter months in a cold, damp and moldy flat with no support from the agency or landlord. The one time I was locked inside the house on a Sunday due to a faulty lock, the out of hours emergency service team didn’t work and we had to pay the replacement out of pocket. It’s been 2 months since we moved out, and we are still waiting for a compensation payment that was promised to us due to the hardships we faced! Seriously consider if you want to rent a property with this agency, as you will have absolutely no support if something goes awry and they have no qualms with leaving their tenants suffering appalling conditions while collecting the full rent. I only wish I had the financial resources to sue.

Fantastic experience: Although I didn’t end up renting a property through this agency, I still wanted to leave a positive review because my experience with them was very good. The agent, Charlotte, was very kind, professional, and helpful throughout the process. They responded quickly, explained everything clearly, and treated me with respect and patience at every stage. Thank you again for your help and professionalism. Dorota

Negative experience: Getting our deposit back was an absolute nightmare. Our former landlord agreed to returning 100%, then we had to chase Leaders for months to actually get the money. Please keep an eye on them paying you your money back, as they will promise and not pay it.

Fantastic experience: Great experience with leaders . Would like to give special recognition to Charlotte ..very welcoming , friendly and professional . Answered all my questions and guided me well . Highly recommend leaders ..thanks Charlotte! :)

Fantastic experience: Nathan has been so lovely and helpful during the process of finding a rental. He sourced out a lovely place and has been really quick at getting back to me. Really appreciate all his help .

Fantastic experience: Wonderful service. Highly recommend

Negative experience: LANDLORDS BEWARE. Leaders have now missed 2/2 of our viewings, both of which were confirmed. There was no communication to let us know that they wouldn't be able to make it. We called the office, they apologised and offered another viewing, which we accepted. No confirmation ever came, and that viewing didn't happen either! I can see that a property we enquired about that Leaders missed a viewing for was reduced in price even when we were trying to rearrange another viewing with them - to no success. This is clearly a terribly managed organisation.

Negative experience: Zero out of 5 would be too kind I rented one apartment over 4 years with leaders St Albans. They were the least responsive, least helpful agency I’ve dealt with. Systems don’t work. People turnover is high and nothing ever got fixed. They’ve now culminated the entire experience by taking over 3 weeks (to date) to pay back a deposit they said they would pay back as it had been approved. No one answers the phones, the guy who was my contact has left and honestly I think this sums up my entire experience.

Fantastic experience: Ellie Neal, I explained to you that I had left 4 emails with your Tenant Renewal Department and not one was was replied to. This was urgent as we are now in the process of completing the sale and the disclosure of this document was urgently required. I will not mention the name of the girl who did not respond. I had to make various phone calls to try and get help.I was directed to you by Scott and you dealt with this within 5 minutes and forwarded the document. Many thanks , Regards, John and Louise

Negative experience: We were forced to pay six months’ rent upfront, and from the very first day the problems started. There has been a leak under the sink, we are currently three weeks without a working washing machine, and several of the windows are broken and won’t shut properly, leaving the property insecure and freezing. Trying to get anything resolved is impossible. You call, leave messages, and nobody calls you back. Communication is non-existent, and any issues are ignored for weeks at a time. Honestly, avoid dealing with this company at all costs. If we could end our tenancy early, we absolutely would. This has been one of the worst renting experiences we’ve ever had.

Fantastic experience: Have had viewings with both Charlotte and Nathan, they were both very friendly and informative and were very helpful in showing us the property. Would use Leaders again!

Fantastic experience: Very good communication via email. Letting agent was friendly and knowledgeable.

Fantastic experience: Very good service on the lettings side - Nathan was very helpful and respond to emails very quickly. thank you!

Fantastic experience: Nathan was a great agent, super friendly and helped with any questions Alexandra

Fantastic experience: Charlotte was incredibly informative during the show around. She answered all my questions and was very clear what the next steps were!

Negative experience: ‼️❌‼️ Warning: Untrustworthy Agency Be extremely cautious with this agency. The leaders appear to engage in fraudulent practices — they take deposits, fail to follow through with the promised process, and ultimately do not deliver what was agreed upon. Instead of acting professionally, they hold onto your money and make excuses. My experience has been nothing but a waste of time and money. Avoid them at all costs.

Fantastic experience: Had a great experience with Leaders estate agents. Highly recommended.

Fantastic experience: Had a viewing with Charlotte today so far exceptional service,and very proffessional and friendly was an absolute pleasure 10/10. Kind Regards Tim Atkins

Fantastic experience: Great experience with Leaders, Nathan was efficient, welcoming and answered any questions I had. Would highly recommend.

Fantastic experience: Jack was very helpful. When I moved in three weeks ago and found the fridge broken, he had a brand new one delivered, while keeping me updated. His assistance really helped during a difficult period of moving in without a key appliance. I very much appreciate the prompt support and hope this level of service remains.

Fantastic experience: I’ve been working with Scott Flanagan at Leaders for many years and continue to be thoroughly impressed by the professional and efficient service he provides. I use Leaders to market my property, find suitable tenants, and prepare all the necessary tenancy contracts. Scott has always been responsive, helpful, and reliable—making the entire letting process smooth and stress-free. I really value the consistency and quality of service over the years, and I wouldn’t hesitate to recommend Scott and the Leaders team to any landlord looking for a well-run, trustworthy agency.

Fantastic experience: I had a viewing scheduled for last Friday, and I must say it was a fantastic experience! Nathan was very kind and professional. He answered all of my questions about the renting process with Leaders Lettings, making the entire experience worthwhile!

Fantastic experience: Very professional and polite. I was very happy with the care and service shown to me. Thank you Charlotte!

Negative experience: Rental tenant. They are terrible with communication and getting response is near impossible, even after you explain your disability. The landlord is money grabbing, which is only supported by this estate agent, the property was down run, in desperate need of modernization, which they won't do, yet will increase the rent approximately by 15% each year, even though the contract states 5%. When you leave they will keep chunks of the deposit without providing an actual reason with evidence. Any renter's, please avoid, find a better estate agent. You can be a good tenant, but this estate agent will only screw you over.

Negative experience: Hi all, Wanted to share our rental with Leaders, firstly set up was pretty straightforward and provided us with a lot of detail, was an easy move in the end, however things started to go a bit downhill with them 3-4 months into the move, we couldn't really get a reply for maintenance issues for a while, Once we had a maintenance issue which was not fixed at all even though we had tried to get in contact numerous times with them, Finally we had to leave our flat within a month or 2 of being told that our tenancy was ending, we haven't had any contact with them at all about the moving out process and it has felt like we have been left to fight on our own for this whole time, Would recommend but be wary that they do only care for the landlords and that the tenants are left to fight for themselves

Fantastic experience: I had a really positive experience viewing a property with Hannah from Leaders. She was welcoming and knowledgeable, and I appreciate how responsive and helpful she has been. Thank you again!

Fantastic experience: Hannah from Leaders was lovely and very professional! she showed me round the property and answered all my questions. Definitely recommend Leaders to anyone who is looking for a property in St Albans

Fantastic experience: Hannah showed us around the property and was lovely. She has been great in helping me through the presenting process and always responds quickly. Thank you Hannah

Fantastic experience: Charlotte was great to deal with, punctual for the viewing and knowledgeable about the property. Really quick follow up too.

Fantastic experience: Charlotte was very professional and efficient showing us round 2 properties in St Albans on Saturday. She was organised, on time and flexible. Thank you.

Negative experience: Posting this via my personal account to avoid being harassed by their org. I recently wanted to a rent a place in Hertforshire with them and it seemed to me that they care ONLY for the landlords and treat tenants like a commodity to be thrown around and shuffled. Their service is very dismissive and rude and you need to chase them for 4 weeks to elicit a single sentence response from them on the status of your offer. They keep you hanging by a thread during your renting process, and totally discard you if refuse to opt for their silly "protection scheme" where they try to mint an additional £2000/per year and covertly threaten you that "landlord won't accept the offer without this scheme". Their staff comprises of highly entitled individuals who have 0 social skills and make me wonder how they ended up in an industry where hospitality skills matter so much. I suggest to everyone in St Albans to choose ANY other letting agency besides this one.

Negative experience: Desperately incompetent. After almost six months of waiting to change over from an NDO to a deposit, these guys simply cannot get back in touch to organise a deposit payment. Instead, I've been chasing them as further NDO charges mount up. Now I'm receiving letters from debt collectors informing me of a third NDO fee being added. From Lily to Hannah, to Simon, to Ben, to jack then to Mark. They have all told me they would be back in contact and i've waited, called back and got through to another person because they're all on maternity leave, unwell and on breaks. They must be busy. We're quite literally trying to give them our money for a deposit and they're taking such a glacial pace getting back, more charges are mounting up. Professional negligence is the word to describe this lot. I will be taking this further and paying them a personal visit too, as calling and emails just dont work. Stay well away from this company if you can

Fantastic experience: I had a wonderful experience with Leaders Estate agent staff. Hannah was very polite and professional in showing us around the apartment ,Good Company, Good Service

Fantastic experience: I just want to say thank you to Lily, my property manager, for being so pragmatic and helpful! All the best to you and your team!

Fantastic experience: Very professional and friendly. Recently done a viewing for a property through them. They were extremely helpful and accommodating to our difficult restrictions on the viewing, providing all the details we asked about, and were very responsive when inquiring with further questions or offers over email. Highly recommend!

Negative experience: I definitely do not recommend it. I faced issues with fixed appliances in the house (boiler, washing machine, dishwasher) and had trouble getting responses. It’s been 20 days since I sent an email and made calls to get information, but I haven’t received any reply. Despite paying for this service every month, I’m not getting the support or information I deserve.

Fantastic experience: We had a very positive experience from Lily Jones, she is helpful, responsive and exceeded our expectations. Happy to recommend and a pleasure to deal with.

Negative experience: Terrible experience with this agency – they pursued with the landlord's unreasonable deposit deductions with no evidence, took weeks to respond, and left us in the dark with zero communication. Avoid if you want a fair and responsive service.

Fantastic experience: We had an excellent experience with Hannah when viewing a flat. She was incredibly professional, friendly, and knowledgeable, making the entire process stress-free. Hannah took the time to answer all our questions and provided clear, helpful information about the property and the area. Her attention to detail and approachable manner really set her apart, and she made us feel confident throughout the viewing. If you’re looking for a reliable, personable letting agent, we highly recommend Hannah!

Negative experience: It is hard to believe that the five star reviews are genuine. Although the viewings are smooth and the branch agents are friendly. That all turns on its head once you’ve signed the contract. Emails are seldom responded to, and the responses rarely relate to the questions asked. And I had a dubious pleasure of sending near-daily emails for about a month at a time to have anything sorted out. And there were multiple issues needing sorting out. When you do receive a response, it often comes with a threat of a standard £300 fee, seemingly featured in the tenancy agreement. It is all over now. The last nail in the coffin was waiting way over a month for the deposit to be returned. Apparently, it got lost in the system. Stay away, if you can.

Fantastic experience: Hannah Turner gave myself and my partner a virtual viewing. She was extremely punctual, kind and able to answer all our questions. Did a great job explaining the various options available and was prompt in sending over the offer form. Nicholas Whitton who booked the viewing in over the phone was also extremely kind and helpful.

Negative experience: Terrible Experience - Avoid at All Costs! I had an absolutely awful experience with Leaders in St Albans. For seven weeks, I was repeatedly reassured over multiple calls and emails that everything was in order with my rental property, that contracts had been signed, and that I would receive all final documents on the check-in day. They seemed confident, so I trusted them. However, less than 48 hours before I was supposed to collect the keys and move in, I received a call informing me that the landlord had pulled out and never signed anything. This left me in an incredibly stressful situation, basically homeless with no place to go. They claimed they would help me find another property, but only offered one unsuitable option in Watford. To make matters worse, it took them almost a week to return my funds, and after that, I never heard from them again. The lack of communication, professionalism, and empathy was shocking. If you value your time, money, and peace of mind, avoid this agency at all costs.

Fantastic experience: I had a fantastic experience viewing the flat, thanks to Hannah. She was not only incredibly knowledgeable about the property but also communicated everything clearly and with great warmth. Her professionalism and punctuality made the entire process smooth and enjoyable. I truly appreciate the time she took to show me around and answer all my questions. Highly recommend her to anyone looking for a new place!

Fantastic experience: Viewed a property yesterday with Hannah she was very efficient and professional! Leaders have been very helpful in finding me a property!

Negative experience: Update - if I could give zero I would. Possibly the worst estate agent around. I have had a broken oven for 6 months, a broken fence and the bathroom door is unnatached and is a genuine death trap. I have reported all of this multiple times. Then, to make the situation worse, instead of fixing the issues they have raised my rent 250% above inflation, which wasn't agreed mid contract.

Fantastic experience: Hannah was very professional and supportive - I felt understood , and all my concerns were addressed in a prompt and helpful way. I recommend Leaders to anyone who wants to rent a property in the St Albans area with minimal hassle.

Fantastic experience: Hannah, Has been absolutley amazing and kind. Finding my family and I a lovely home in St Albans. Thank you Hannah your are the best! , Leaders is the best! Kevin & Kae

Negative experience: Really disappointed. The guy I spoke to on the phone was rude, abrupt and completely unhelpful. Would not recommend. Have spoken to other estate agents in the area and they were much more pleasant and helpful. Would not use after the poor service.

Negative experience: Terrible letting agents - for both tenants and landlords. They rented us a house in absolute dire state, providing strategic (and almost certainly doctored pictures) that didn’t show the actual state of the property, and then refusing to take responsibility when we showed them the real state. We were shunted around a viewing in 5 minutes because the current tenants were providing issues. We then asked for pictures showing the current state, and were sent “perfect” doctored images (we can prove that the actual state of the property didn’t match the pictures we were sent). Leaders’ argument is that the landlord is managing the property; they were only paid to find tenants. They therefore were only interested in misleading us, and selling us a faulty product (the house breaks about 10 tenancy laws, including uncontrollable ventilation on 3 broken windows), so that they can find another set of tenants less than a year later. Here is the flaw in the system - they have no incentive to provide a suitable house to suitable tenants. They’ll happily force tenants into an unfit home so that they can get the “finding fee” less than a year later, evidenced by the fact that we’re the third set of tenants in 3 years to live in our house. They’re taking the landlord for a ride, and providing a terrible, and illegal, tenant experience. Would recommend not using these cowboys if you’re a landlord (I have 3 rental properties for which I’ll be steering clear), or a tenant. Photos: just a few of the pictures taken of the property on the day we moved in.

Fantastic experience: I reached Leaders via the email option on Right Move app. They got back to me pretty quickly. Hannah from Leaders St Albans office was really helpful. She kindly answered all my emails and helped me schedule a viewing despite my busy work schedule. For the viewing, she was at the property on time. She professionally guided me at the property and answered all my questions. So far this has been a very good experience with Leaders St Albans!

Fantastic experience: We have had a very poor experience with Leaders until Lily took over as a property Manager. In the last 3 weeks, customer Services has improved 180%. Lily is so efficient and helpful. We very much appreciate for taking care of us Lily. Thank you for an amazing support through our Property exit. I truly recommend Lily as a property Manager!

Fantastic experience: We rent through Leaders in St Albans, and Lily Jones (our Property Manager) has gone above and beyond. She tracked down and liaised with a key contact for our property, solving the issue quickly. After, she also noticed that we hadn't been set up on the intercom system and reached out to us to fix this as well, unprompted. Really excellent service.

Fantastic experience: We have had a very good experience with Leaders since we moved into our house 6 months ago. Recently, the shower in our house broke down and our property manager, Ms. Leanne May, reacted quickly and did her best to get it fixed as soon as possible. Many thanks again to her! Highly recommended.

Fantastic experience: My experience with Leaders has been very smooth and efficient. Hannah has been very helpful and I can thoroughly recommend their services should be looking to rent a property.

Negative experience: Terrible agency! I strongly advise against renting accommodation through them. It's been a month, and we still haven't received our deposit back. They ignore letters and messages, and calling them is futile – they seem clueless. The landlord couldn’t help, as they control the deposit. Save yourself the stress and money. We're considering legal action to resolve this frustrating situation.

Fantastic experience: Last year when I was moving from South Korea to UK, Hannah really helped us to find house. Since we were outside of the Country, they helped us with video viewing. I appreciate their support. Thank you.

Fantastic experience: I was searching for a property overseas, emailed many agents but only few responded. Louise Inder from Leaders St Albans is one of them. He has been very patient with me and gave me many suggestions. Thank you Louise!

Fantastic experience: I was looking for a property in hatfield area, glad i found the leaders letting and estate agency who became of good help. I was attended to by Louise, a very dedicated staff. Welcomed me to the property and showed me around. Very patient and kind. Thanks

Fantastic experience: Hannah was very kind and welcoming greeted us with a smile and she explained everything very well! Thank you! We would surely recommend Leaders to anyone looking for a new property.

Fantastic experience: Louise was super helpful with arranging a viewing of a property that suited my search. She went out of her way to let me see a video of it too. Thank you for making the process easy and friendly, I appreciate you!

Positive experience: They were really nice. Provided an online viewing which was very appreciated as a lot of other agents won't. Sadly there was a bad connection so I got sent a video as soon as we notice the call wasn't going to work. They answer fairly fast and are helpful.

Negative experience: I was looking for a rental property in St Albans and I was initially impressed with Leaders Estate Agents' website and their consistent 5-star reviews. However, my actual experience with them was completely different. The reviews on their website are all very generic and they don't seem to be from real people. They all say the same thing, which is that Leaders Estate Agents are "professional, efficient, and helpful." But when I contacted them, I was met with a very different experience. The agent I spoke to was rude and unhelpful. He didn't seem to listen to my needs and he didn't seem to care about finding me a good rental property. He just wanted to get me to sign a contract as quickly as possible. I also found it strange that all of the reviews on their website are 5 stars. Most businesses have a mix of positive and negative reviews, but Leaders Estate Agents only has positive reviews. This makes me think that they are fake. I would not recommend Leaders Estate Agents to anyone. They are a dishonest and unprofessional company. I would advise anyone considering using them to tread carefully and make sure they are getting genuine assistance.

Fantastic experience: I had a property viewing today with Louise. She was professional, very well informed on the property, and knew all the answers to my questions. She was polite and friendly and made an experience that can often be stressful feel very relaxed. I would absolutely recommend her to anyone. Thank you. Timothy

Fantastic experience: Words cannot express how thankful I am to have Louise Inder helping me through the rental process. With her great patience and prompt actions, all steps went through smoothly. Definitely Louise and Leaders are on my recommendation list!

Fantastic experience: I really enjoyed today's viewing. Louise was completely professional - allowing me the time and space to walk around on my own, something which is important for me if I'm going to be making this place my new home, while being informative on all my questions of detail. It was a positive experience from beginning to end. Thank you, and thank you especially Louise.

Fantastic experience: Louise has been wonderful. In less than 48 hours she helped me view, secure & organise my new home. Her communication skills, reliability, professionalism & empathy (in this time I had a bereavement) are exemplary. Thank you Louise and all the team.

Negative experience: I'm writing to warn potential renters about Leaders Estate Agents in St. Albans. I had a terrible experience with them, and I don't want anyone else to go through what I did. The staff was unprofessional and incompetent. They were rude, dismissive, and didn't seem to know what they were doing. They mishandled situations, and gave me incorrect information. When things went wrong, no one took responsibility. They just passed the buck around, and I never got any answers. I felt like I was being blown off, and I was never able to get anything resolved. I would strongly advise anyone considering using Leaders Estate Agents to look elsewhere. They are unprofessional, incompetent, and have no accountability. You're better off finding an agency that will treat you with respect and give you the service you deserve.

Fantastic experience: Fantastic experience from Louise from Leaders. I booked in to view four properties back-to-back, whereby she was extremely organised in arranging these. She has kept me well informed during the offer stage and she is a credit to the company. Thanks again!

Fantastic experience: Really informative agents and very friendly. We loved the flat and the agents sent the application form straight away. Even called on a Saturday to request a viewing and Hannah very kindly answered and booked us in straight away, so special thank you to Hannah!

Negative experience: Had a very negative experience with Leaders, paid the holding deposit then without being told the flat when back up on right move again. I am starting a job in 3 months and don't have an official start date yet, was told this is the reason why at about 5 pm in the evening. Was too late for me to contact anyone at my new company and the ad for the flat had already been put up, just left disgusted at the lack of communication. I guess they feel like they can just treat people however they like because of the renting crisis currently

Fantastic experience: I recently rented a property through Leaders in St Albans and dealt mainly with Louise who from the outset was very helpful and informative, the other members of the team that I have dealt with in St Albans have all been equally helpful. I have no hesitation in recommending this office to both landlords and tenants alike.

Negative experience: * RUBBISH PROPERTY MANAGEMENT* * 0 STAR* *Not recommended at all* Unacceptable Unhelpful Rude Not professional Dear Property Management Team, Further to my previous correspondence, I am contacting you regarding the return of rent between 12 Jan 2023 to 19 Jan 2023 and deposit of 314 The Ridgeway. The tenancy already ended on 11 January 2023 , and payment is now overdue by 30 days overdue. We’re not aware of any outstanding issues or reasons for non-payment, so we would like to ask you to make payment as soon as possible. Be advised that late payment interest may be applied if we do not receive payment within 10 days. We will refer the matter to The Council. As a last resort, we will seek to resolve the matter in court. We require your immediate attention to resolve this issue. Let us know when we can expect to receive payment for the outstanding invoice. When and how can you give the money back to me? Please reply to me as soon as possible.

Fantastic experience: We were shown a property by Louise, she was very welcoming and gave us a great tour and feel of the property, we submitted an offer and had it accepted all on the same day and were taken care of well by the rest of the leaders team in the office too

Fantastic experience: Never have I had such a perfect rental experience. Sophie Wootton was a dream through the initial stages of getting me agreed for the property. Once moving in Josie Harding has done nothing but make sure every issue we had was tended to in a very professional and prompt manner. Thank you Leaders!! Five stars all the way!!!!

Fantastic experience: Hi Sophie and Team, Thank you so much for your assistance to rent on of your property. Also you guys have given us an excellent customer service specially Sophie Wootton who works at St Albans branch. Once again thank you so much.. Regards, Banu

Fantastic experience: Hannah Turner​ has been extremely helpful, professional and quick to respond. Have rented through Leaders in the past and as before an overall great experience with this agency.

Fantastic experience: We just had our first house viewing with the agency, Alex was really helpful for accommodating our needs and providing solutions since we were not able to do a viewing in person. The property were shown to us in detail through video call and all our queries were answered with a smile.

Fantastic experience: Alexandra was very helpful with showing us round the property, she was on time, friendly and welcoming and answered all of our questions. I would recommend her service to friends and family who are searching for property!

Fantastic experience: Alex was extremely nice today when i came for a viewing with my toddler. She definitely created a very welcoming and pleasant atmosphere. My first thought was that if we were to apply for the property it would be great to have such person to go to shall there be any issues during tenancy! Great job and very much appreciated!

Fantastic experience: I have just let my flat in the centre of St Albans, following a refurb after having the same tenants for 20 years. Alex and Scott from Leaders provided an excellent service providing ongoing advice during refurb and then finding tenants within 3 days of the flat being available and at the asking price. They made the whole process very easy and straightforward.

Fantastic experience: I am very much satisfied with the Leaders team especially Alex! She helped us find the right property to rent suited to our needs and patiently answered all our queries! I'm amazed with the professional service and personalized experience I got in closing the deal. Well done!!

Fantastic experience: It has been a pleasure working with Alex and Leaders. Alex and the team are super friendly, professional and helpful. Everything was completed punctually, which we needed and we really appreciate how quickly we got the rental completed. Many thanks for all your help and support!

Fantastic experience: Estate agents don't normally have the best reputation, however...Alex has been amazing, as has Scott. I have had my viewing arranged and carried out remotely, Alex liaised with the landlady with my queries, and came back to me promptly. It's just a shame that I can only give five stars. Thanks so, so much for making this whole process so incredibly easy and painless; I'll definitely be coming to you the next time that I move. You rock!

Fantastic experience: I have used Leaders for a number of years for managing my property and I would say the service has been first class. The team are always very responsive and have demonstrated a very high level of customer service at all times. Would highly recommend.

Fantastic experience: I have been dealing with Leaders for a number of years and am delighted with their professionalism. The Lettings Team and Property Management Team are brilliant. Louise is always willing to help.

Fantastic experience: Mollie has been our allocated agent for the last year. We’ve rented through Leaders for almost three years and have had an ‘up and down’ experience after various issues with the condition of the property and responsiveness of the Landlord. Mollie is a strong mediator, and she’s supported us to get issues resolved in a satisfactory manner. Generally very responsive and has been really helpful re: the check out process as we move on. The branch team have always been helpful and pleasant to speak with. I’d also like to note Louise, who has been really helpful when renegotiate tenancy arrangements

Fantastic experience: Leaders rent out my property and have always given Myself A Professional, Helpful, Courteous Service. My Property Manager Mollie Has Been Excellent In Looking After Me, She's Very Efficient, Reliable and Proactive. I know that with Mollie and Leaders, That My Property Is In Good Hands.

Fantastic experience: A lady called Mollie assisted my maintenance enquiry, she was professional and helped me to the best of her ability! She was responsive and provided great customer service, she’s a real an asset to your team

Fantastic experience: I have just rented a property in St Albans with the support of Ross and Alex. Five stars service: they are professional, attentive and friendly.. amazing! My experience with Leaders has been really positive so far and I would highly recommend this agency

Fantastic experience: I am very happy! I was abroad when I found a flat I liked, and they provided me a video tour asap and every necessary information I needed. Special thanks for Ross Kelsey for guiding me trhough all the documentations.

Negative experience: DO NOT TAKE THE NO DEPOSIT OPTION Leaders country-wide are prolifically conning renters into the no deposit option by lying that landlord will not agree to the tenancy without it. Leaders then pocket all the money and there is no benefit to the renter or to the landlord. Ross Kelsey of the St Albans branch misled me on this, and Scott Flanagan did not take my complaint seriously whatsoever despite my presentation of the emails with the lie stated explicitly, obviously because all of Leaders' staff are doing this in all branches of the UK. Both men have been highly unprofessional and untrustworthy and I'm overall very disappointed with the service by the St Albans branch.

Fantastic experience: Leaders St Albans have been amazing, right from the start of organising a viewing until getting us set up to collect the keys. Alex has been our main contact throughout this journey and has never missed a beat, definitely a big influence in our decision of choosing to rent this particular property. Looking forward to working with Leaders in this new property!

Fantastic experience: Ross was extremely helpful in arranging a viewing and showing me around the property. I got lost and was running late but his colleague was also super helpful in directing me, and Ross waited. He gave me good information on the property as well as the local area.

Negative experience: I would not rent with them ever again and lucky I will not have too. They are charging me to remove kettle, chopping board and toaster. Other hidden charges they do not ever tell you about. If I could give zero score I would. I would also watch out if you are renting with them and if they send someone to fix something at property as they might charge you for that too. Took 4 weeks to get back to me about when i will get my deposit back as they were trying to make sure they charge as little as possible.

Fantastic experience: I have recently moved out of a property that was found by Leaders and later was fully managed by Leaders. Over the 5 years or so, I found Leaders to be very responsive, typically excellent with communicating and always very easy to reach. Moving out was a bit of a pain because I was going to a new build but Helen in the property management team helped to coordinate everything and kept me in the loop. When I needed some help or flexibility it was always there and if I requested an invoice or change at any point, it was easy to have that conversation. I’m really happy with the interactions over the years and want to shout out Helen Gorringe-Smith in particular for being stellar.

Fantastic experience: I had a really great experience with Leaders and wanted to thank Georgia in particular for making the process so smooth and easy for us. She was so helpful from the start, very generous with her time and answered all my (many!) questions thoroughly. Seems like a really lovely and professional company, i'll definitely use again and reccomend to friends .

Negative experience: Very Very Poor Discriminative.. rented through leaders had countless repairs that needed doing to stop the flat being in such a run down condition. I within the payments I made I paid for a parking space and I was continually harassed by leaders because I was supposedly trying to run a business by fixing my car. I also was told I’m not allowed to park my own car that I had stolen from me that was involved in a crash. In said car park because it isn’t “road worthy” It’s also apparently classed as running a business for me to sell my cars that I’ve fixed, (which I am apparently not allowed to do either) in turn to make profit to fix the car they complain is not road worthy. No respect for tenants at all everything you do is watched. I do not recommend anybody use these people especially if you’re planning to have a quiet peaceful tenancy as they will not leave you alone. I have boldly been accused of using drugs tried bargaining me with the concept of the flat in dis-repair, by asking if I’d like to cancel my tenancy agreement and move elsewhere so the landlord may “sort the flat out “ Disgusting behaviour my mental health has deteriorated severely since being here. I’ve never had as much anxiety from just simply living. Than what I have had from being here. DO NOT RECOMMEND

Fantastic experience: Louise Walls has always been amazing! She has looked after us and handled everything with the utmost professionalism. She is a real asset and Leaders are lucky to have her! Thanks for everything!

Positive experience: Excellent customer service. Very helpful staff guiding customers step by step from start to end during the renting process. This is undoubtedly extemely important for customers not being very familiar with the property market. I would definately recommend Leaders to anyone seeking to buy or rent.

Fantastic experience: Leaders, in particular Ross, have been incredibly helpful with guiding my wife and I through the process of renting our first property in the UK. Ross was very professional throughout and always kept to the deadlines he gave us. He made it feel like he was trying to work with us rather than drag us into a bidding war with other prospective tenants which was refreshing. All in all I cannot speak highly enough of Ross and Leaders.