Sandstone UK Property Management - Dundee

Negative experience: Awful company. Won't give you an inventory list, won't fix any damages like a leaking roof and then at the end of your tenancy will charge you and hold you responsible for their shortcomings. Avoid at all costs

Negative experience: Awful company - previously name grant property but changed their name I believe to try and avoid the mountain of negative reviews. Me and my friends thought we’d chance it with them, worst mistake we ever made. We dealt with water damage, black mould and a leaking roof all of which was present when we moved in and was unresolved when we left 8 months later. Then had the nerve to charge us £600 out of our deposit despite the fact we cleaned the flat with fabricated charges. This is just a few of the headaches we had with sandstone, if I listed it all out this review would be 2000 words long. You’re essentially gambling if you go with this agent because if you have even one problem sandstone doesn’t have the structure or capacity to rectify your issue. Do yourself a favour and avoid them like the plague. Especially if you’re a student and don’t have the time to chase sandstone down for months.

Positive experience: The flat we were provided from sandstone was very nice with any problems being solved very quickly due to the great services. the furnishings were also very high quality. Only issues were minor such as small desk, wardrobe space and overall storage. Otherwise incredible service

Negative experience: Rented with Sandstone last year. Our flat was city centre and the on-street door lock broke. It took Sandstone over 3 months to fix, even after being made aware of numerous people abusing drugs in the hallway. Really poor communication from them. In addition we had money taken off our deposit for wall marks that existed prior to our tenancy. They also have an extremely high staff turn around so you talk to a different person each time. Avoid renting with them

Negative experience: my experience with sandstone properly management team has been absolutely shocking to say the least. i moved into the property september of this year with 2 of my friends for university, since then we have discovered mould everywhere. on our walls, behind every piece of furniture and even on our clothes. we have promptly brought this to their attention several times. we have not been reached back out to. we’ve also mentioned that one of my friends is allergic to the mould and giving her a few health problems. still no email back. i would not recommend.

Negative experience: Rented with Sandstone (Grant property) back in 2021. On my move in day, no one was in the office in Dundee to provide me with keys to the flat. I called and waited for hours and still no keys to the flat. It took me 2-3 days to receive keys to the flat, and if I didn't find my to be flat mate on Facebook I would have been stranded in Dundee with all my stuff and no where to go. On top of this, once I had told them I was planning to leave the property with 28 days notice they then told me I was directly responsible for finding a new Tennant and if I couldn't then I would need to continue paying rent there until I could. It was then up to me to conduct viewings and find a replacement tennant. Only pros i experienced were that the property was in excellent condition and well furnished, and I was successfull in getting my deposit back.

Fantastic experience: Robyn provides excellent help and responds rapidly. Also communication from sandstone is very clear and precise, not much in the way of confusion.

Fantastic experience: Amazing agency. Got my deposit back 2days after moving out. And Mr stuart is just amazing, always there to take a complain and handle it swiftly.. Thank you for being amazing and stressless.

Negative experience: My experience with Sandstone UK Property Management Dundee was a let down to say the least. Their lack of communication, confusion in who our property manager actually was and unfair deductions from our deposit left me feeling frustrated and deceived. From the beginning, their handling of maintenance was abysmal. Despite numerous emails, and talking with an employee in person, they failed to fix our boiler that was dropping water pressure at least two times a week. It became clear they had no intention in resolving our problems, as this remained unaddressed for the entire year. Furthermore, the constant turnover of property managers made it impossible to establish reliable communication. Each time we reached out for assistance, we met with a different person. This was frustrating and very confusing, as we had no solid link with which we could direct our queries. To make matters worse, after we left the property, and followed the move out guide they provided, they unexpectedly deducted money from our deposit. This was da surprise as they listed our cleanliness and condition as 'good' in every category in their own move out inspection. After this was queried, they sent us a different move out guide and claimed we had not met these standards, despite this information not being available to us when we were cleaning the flat. They made an arbitrary reduction in the money they were going to take from our deposit, but would not negotiate any further without us going to the deposit resolution through Safe Deposit Scotland. This felt like a betrayal, and felt like an attempt to exploit students out of money who may not know any better than to just accept their unjust demands. To make this even more frustrating, they claimed all flats need to be cleaned to a professional standard between tenancies to get your full deposit back. However, when we first moved in we found litter under the sofa and behind the fridge, as well as mould around almost every window. The flat had therefore obviously not been cleaned to a professional standard, so the agency are either sloppy and forgetful or straight up deceitful and exploitative. Overall, our experience with Sandstone was deeply disappointing, and I would advice anyone looking for a flat to look elsewhere with a more trustworthy agency. If it is not possible to go with a different agency, make sure you keep detailed records of your flat, the condition when you move in, the conditions you leave it, and don't hesitate to challenge the agency, as they have proved to take liberties with tenants deposits.

Fantastic experience: SANDSTONE! Absolutely amazing tenant service really! Their properties are clean and very modern, checks are quite swift and straightforward and their customer service is great too. Mr Stuart and Matthew have been great speaking to me whenever I need something sorted. Moved from one of their properties to another and got my deposit processed in 2 days. Sandstone is great and I hope to stay with them until I can buy my own property.

Negative experience: Be very very careful with this company. They do not return deposits or only partially return for almost no reason. The property was barely holding together so how they expected it to be pristine on exit is frankly unexplainable. To treat reasonable tenants like this is just money grabbing. So if renting and you see SANDSTONE as an option Dont! They are a poor option.

Negative experience: We have the intention to book the house, promised to us online viewing, only to inform us that the house is gone on the day of viewing. I don't understand the integrity of that.

Negative experience: Terrible experience from start to finish. Staff are rude and unhelpful. We were left in a flat with no heating or hot water for over a week and this wasn’t seen as an issue… the list could go on. Do not rent from this company!

Negative experience: Noone answers the phone. Didn't deal with their tenant from hell for 7 years. Also refused to come up & sort the same tenants leak. Their workmen leave a mess in the close & don't clean it up.

Negative experience: Avoid at all costs. Despite multiple bad reviews from people who have been with sandstone we went with them hoping that we would have a better experience. This was by far the worst company I have ever rented with. Issues included but were not limited to: -Very high rent/repair costs for the quality you get. -Dishwasher breakdown that was never repaired. -A broken window through no fault of our own that was never repaired. -Rude/dismissive interactions with staff. -Staff were very unhelpful if they did respond but you were lucky to get a response at all. The agents are based in Edinburgh and so if looking for a property elsewhere they will have never visited it and have likely never been to your city as was the case with ours. We were lied to about our flats cost of heating and only found out about how expensive it was once we were living there. Do not rent with sandstrone, rent a lesser property if you have to as it is seriously not worth the money/hassle.

Negative experience: Previous review /A complete lack of communication, responsiveness and respect for the tenant. Sandstone, formerly grant properties, are easily the worst letting agency here in Dundee. Do NOT rent with them unless absolutely necessary. I'm still stuck with them and until I move later this year, every single day they leech money from me is the worst. They've completely ignored my issues, don't accept calls, ignore emails and do the bare minimum at all times./ Update 1 I'm leaving the previous review up for transparency, but ever since my contact point switched to Olivia Robertson and Jack Aitken, things have improved drastically, hence the increase in stars. There are still a number of issues with the property itself, but the responsiveness has increased and Olivia and Jack are excellent help. Update 2 Since moving out of the property let to me by sandstone, they have been noncommutative and attempted to skim £250 off my deposit for what they claim are "cleaning charges", despite the property being left in drastically improved condition than it was in when my tenancy there began, despite having shown proof of the state of the property on my arrival (an issue they did not resolve in time and left me to clean up after them and their previous tenant). Unacceptable service and a frankly blatant attempt to rip me off.

Negative experience: Avoid at all costs. Trust me - unless you're completely out of options, do not rent with them. Wish there was a 0-star rating...

Negative experience: Absolutely hopeless. The flat itself is lovely but they are completely anonymous when it comes to fixing an issue you have raised. I have been left without mains water for two days at time of writing and sandstone have been entirely anonymous in getting the issue fixed even when nothing about it can be done without their permission

Negative experience: One of the worst property management company. Avoid this company at all cost. I have currently moved into a property managed by sandstone. Condition of the property was awful when we moved in despite the fact we were told that there will be adequate repairs done before we move in. Living room is not properly insulated and there are cracks in wall through which there is constant flow of air causing living room temperature to drop and increasing my energy cost. I have told them regarding this multiple times but no proper response.

Negative experience: DON'T GO WITH THIS AGENCY. Been with this property agent twice. My own mistake then. Both times we cleaned the flat thoroughly and both times we were charged at the end for amounts that just wouldn't have been true. The second time we got given the flat in such a horrible state, the fridge stank and there was food left in it, there were stains on the outside of the fridge, the microwave had a hole in it. And at the end of our tenancy they sent us the deposit proposal nearly 2 months after we'd moved out and we were getting fined for stuff like leaving a mattress protector on the bed when in a matter of fact it was the materess protector that they had put on the bed before we got the flat, handsaniter being left when again it was given to us by them, slightly dusty surface, and under the knobs of the cooker when I doubt they had been cleaner when we got it. They have also been terrible at replying to emails throughout the whole thing and when I first went to collect the keys when I arrived at the time we had agreed there was a note on the door saying they'd gone out and no time of when they'd be back and no correspondence from them saying that they wouldn't be there. When the guy finally arrived there was no apology or explanation, just plain rude.

Positive experience: The process for applying for a property went smoothly and it was relatively simple to fill in the details and complete our side of the application process and lease signing. It was a very exciting experience and I thank Grant Property for making it as stress-free as possible. Edit: When we left we were charged £200 for cleaning when we left the flat in a great, clean state

Negative experience: They offered to pay £200 deposit prior doing the physical view of the property which looks like a scam to me.

Negative experience: Believe the negative reviews. I have been attempting to call the company **just to arrange a viewing** If a company is this bad at picking up the telephone when you are trying to make enquiries, imagine when you do actually become a tenant and you run into difficulty - how hard will it be to contact them then? Heed the warning signs, people!

Negative experience: If I could give this company 0 stars I would. If you are ever considering a flat within 15 Blackness Street just don't bother especially 15F. This company are an absolute joke and operate to take advantage of people especially students. When looking for a flat they are super responsive but also incredibly pressuring to pay a deposit immediately after a "viewing". Due to covid last year they arranged an online viewing which was just a zoom call showing the same pictures on the ad which were themselves incredibly deceptive and many things were hidden and some plainly lied about. They proudly advertise their properties as high quality with modern fittings and fully furnished what they failed to mention and show with 15F Blackness Street the flat I had was that there was no kitchen table, one room was barely big enough for a child, that the flat had no intercom system and was absolutely filthy and the only way to operate the heating was to go manually change the timer settings at the boiler which was located within a bedroom. When I moved into the property it looked like there had been a party in there the night before and the response from Sandstone was simply that I could hand in my 28 day notice if I wanted. While living there the initial issues were never fixed or were fixed badly and with some they sent the completely wrong people to come try fix the issues. And unsurprisingly even more issues began to develop and were ignored everytime we informed them of said issues, but funnily enough are very quick to hassle you about rent before it is even due. Once it came time to move out suddenly phone lines were too busy and entire offices of staff were on holiday and as expected they wanted huge amounts of the deposit for many hours of cleaning which didn't need to be done and even want to charge for the callouts of the wrong people which they had organised. This company are a joke and aim to take advantage of students with pressuring sales tactics and lies. Avoid!

Negative experience: I booked viewing and no one showed up. Agent phone is switched off, I tried to call to office there is no response. I am very disappointed. Earlier this week the gentleman I spoke on phone regarding the viewing was really friendly so I had good expectation from this company.

Negative experience: Sandstone/ Grant stole my money. I payed a deposit to reserve a flat. They never returned it.

Negative experience: Really terrible communication. On contract it says 24hours notice before someone comes in the flat but that’s not the case. Awful awful communication with agents who don’t let you know what is going on and why your property needs to be entered. Already had someone come in despite saying I didn’t agree and chose another date and now someone still needs to come in after getting an email at 11pm for the next morning (no idea why) so I’m still not getting a 24hours notice. This is starting to make me believe people are coming in without my knowledge and if I find that out, I will be taking legal action. Please respect your tenants (or at least respect the contract)!!!!

Negative experience: Can get a flat easily if you have money but they do not respect their tenant, especially if you are a student. They also lie instead of getting things done. Will only recommend if you have no choice.

Negative experience: The own some flats in a tenement where I also own one, and they are a bunch of utter clowns. When they want to do a repair some random person just sends an email demanding money - no letter, no introduction of who they are, certainly no invoice like actual professionals. Then, without them even telling me they're going ahead with the works, I'm woken at 8:20am by scaffolders yelling at each other outside my bedroom window. Of course, their offices are shut because it's the weekend... Bunch of absolute amateurs.

Negative experience: I was with Sandstone as a tenant when it was called Grant Property Management and they were hands down the worst property management company I have ever rented from. We gave up on them repairing anything as they ignored all emails. The only way to get a response was usually to copy in the branch manager when emailing. They then moved to an online reporting system for faults but this was also useless as no one responded to any faults logged. The only time we got reliable communication from Grant/Sandstone was when rent was involved. Despite the fact we had direct debits set up for a specified date every month we received semi-regular emails asking for rent to be paid. These then required further emails from us or phonecalls, all to discover that there had been an admin error on their end and we did not in fact owe them an entire month's rent. I could go on, but all in all they were a terrible company to rent from and I'd advise avoiding them at all costs

Negative experience: Ending the tenancy agreement with GP was one of the biggest reliefs of our life. Stay away!

Negative experience: Grant is a fraud star and i am taking this up to the highest level. they feed on people"s innocence and they are cheats but it would definately end here. i came in with my family to dundee and what we met was contrary to what we viewed. A humongious hole in the kitchen ceiling , fridge/freezer not working, oven/gas not working, most of the heater in the apartment faulty, shower heater spraying like a garden sprayer and from day 1, we kept calling, sending mails... no communication,no replies, no emparty... nothing from Grant property and its 25 days. i have decided to take this to the authorites. HORRIBLE,CHEATS,SCAMMERS,RACIAL PROFILIST, THIEVES........ Nobody can understand the truma we have faced this past month.

Negative experience: Never been treated worse by a company. If I were to list all of the issues iv had with this company while being a tenant it would go in for pages. But to touch on our most recent experiences: Our shower has been broken and leaking water into the flat bellow for a month (despite them promising any repairs to be done within 28 days, so they are breaching their own contract). The plumber stopped responding or giving any updates and Grant made no effort to fix this. We have been unable to contact anyone from grant despite calling our flat manager, who did not return our calls, the main office (as well as going in person but nobody was there despite claiming to be open) and another office in Scotland. To list off a few more issues briefly, the flat had mould and damage when we moved in, which they have not fixed despite us living here for months, they’ve left us with our bathroom floor ripped up and the company that is meant to fix it can’t contact them and they are trying to charge us for damages that where here before we even moved in. Whatever you do, do not rent a property from this company, they have no respect for their tenants and refuse to help with issues they’ve caused themselves The image is the current state of our bathroom

Negative experience: I have been struggling since days to finalise a property, repeated calls and emails but no response and all the property are getting rented out. Even after trying so hard and spending so much of time, its impossible to book any property with such management. This is my first visit to scotland and the first impression is not good !!

Negative experience: Do not rent with grant properties!! Due to financial difficulties after losing my job during the pandemic I had to end the tenancy on my student flat. Grant properties are aware of this and this being the reason we ended the tenancy, so they played on my financial difficulties and deliberately waited me out taking forever to reply to emails and not answering the phone when we were trying to settle the deposit dispute. They are scamming and exploiting students into paying for cleaning fees the company would need to pay for anyway due to covid and new tenants moving in. We left the flat in a perfectly clean condition and have photo evidence of this which we sent to Grant along with discrediting the ridiculous damages they were claiming. How companies like this are still allowed to operate is shocking.

Fantastic experience: I left a two star review that focused on a lack of communication between Grant Property and myself. After this review I received an email, phone call and text message. We spoke shortly and I had all of my problems solved. I'm now more than happy with the service provided. To be clear, my initial complaint came about due to a change in procedure in the Grant Property offices. The lack of communication was due to the change over which is now complete.

Fantastic experience: We are renting a flat with Grant property and until now they have been prompt for everything. They reply to the emails quickly. If we had any problems concerning our flat, they sent someone to fix it in one or two days and also the application phase was clear, simple and quick for us. Was a bit skeptical at the beginning as many letting agencies in Dundee are very bad and they exploit students, but for now I can say that Grant Property was great and impeccable. Thank you!!

Positive experience: After showing our disappointment with matters that were not carried out in the flat for a long time, Paul Carberry was very helpful and insisted to clear our problems for us. We have had many issues with the flat during the 1 ½ years we have stayed here for, but the new team at Grant Property in September 2019 have managed to build up our trust for them again. Usually it is the landlord's fault who can't seem to fix things in an appropriate amount of time, like our gas boiler which took 2 months to be fixed in August 2018, but the new team at Grant Property has shown to us recently that we can trust them to get things sorted out asap. Our new move to a new property with Grant Property has been excellent and was handled very professionally. We are all very thankful for Paul who has managed to help us through our difficult situation from speaking to the landlord on our behalf to finding us a new place to stay, efficiently and professionally. We are three students renting with Grant Property and they are friendly and approachable. Robert Gray has been very kind to us through the application process for our new property that we will be moving into soon and we don't doubt Grant Property at all with helping us through to the end of our stay.

Fantastic experience: Didn't actually go here but seems nice

Fantastic experience: Been with Grant property just over a year now and the experience has been second to none, Holly was our initial contact in finding us a flat in the Spring of 2018 and since then we have mostly dealt with Rosalind, both have been great. Any issues we’ve had have been dealt with swiftly. Would 100% recommend renting with Grant Property.

Fantastic experience: The staff are very approachable and competent. Communication has never been an issue.

Positive experience: We have found grant property to be very pleasant to deal with since our initial viewing of our flat back in April, we knew from then we wanted to go with grant property, as the agent was very friendly and informative, she also made sure we could easily reach her through a whatsapp group she created. This made the process of applying for our flat much easier and we always got a fast response from her which was reasurring. When we have had to call the main office we found they were informative and happy to help us, we also found the flat to be in great condition when we moved in and are very happy with all the amenities the flat came with! We have recently brought an issue to grant properties attention and are awaiting a response, however, we have confidence we will get a response shortly.

Fantastic experience: Outstanding service and guidance provided by Grant Property-Dundee. Holly provided extensive information during the viewings about tenancy laws and processes in Scotland and was very friendly and helpful. Paul provided excellent customer service and patient guidance throughout the tenancy process. Diane and Rosalind demonstrated dedication and concern with my range of inquiries upon moving into the property. The colleagues in the office are also professional and knowledgeable. This is my first move to Scotland, and I'm happy to find Grant Property for the challenging process of moving and starting a new tenancy. Thank you!

Negative experience: Very expensive they are increasing our rent even though repairs had to be done ourself. We had to pay for it to be cleaned due to how dirty it was when we moved in. Many issues keep coming up and they definitely are overcharging us. Students be careful. The woman who manages our flat and helps us is very nice her name's Erin. Also many grant property workers randomly let themselves into our flat without telling us first. Last week 5 different people came in throughout the week with a key. Not very private for our own flat.

Negative experience: At the beginning everything was fine. Paperwork and communication was quick and efficient. Once we moved in flat we found it dusty, hairs in sinks and bathtub, bra and socks from previous owners under our beds. I had to reclean the flat myself. Few months in, the extraction fan over hob broke and until the day myself and others moved out it wasn't fixed. Then there was some mold in bathroom, they didn't properly clean it, just painted over. The loose floorboards that they were when we moved in and was promised to fix it, was never fixed. We had problems with pigeons - it took them months to resolve issue. Once we moved out - they're charging us insane amounts for few crumbs and some dust and trying to charge us for ridiculous damages (using provided pan and pots). Be careful when renting with them, take photos the second you move in the flat because they will try and pin the blame on you later on

Fantastic experience: Company has proven to be very reliable, staff couldn't be friendlier or anymore helpful, Ms Richardson in particular. Grant's property would definitely be the first choice for letting agency for next flat.

Fantastic experience: Excellent service from Erin and the team

Negative experience: As student I had to find a location in Dundee. The appartment is already lived by 2 other tenants and I replaced one other. Nor the tenant nor the agency didn't say that this is a joint lease and I could not get out of the apartment befor the lease. I learned this only as I came to the agency. During the conversation the person sayd that as a non guarantor lease I have to pay for one month and this payment will than be used for the last month. After I paye the deposit they sayd me that this is actually 2 month that I have to give them. As a student they want me to pay 795 pounds and aware them 2 month befor the end of the lease that I will go away do they use this money. If after all this new information you decide not to take the apartment so you can be sure they will never give back your deposit. I really hope that after all I've read here they give me my deposit back at the end of the lease. When I see how easy it was for all my classmates with other agencies so I understand that this here is far away from being good one. The positif point is that they answer quickly to emails and are very polite. But this is not a major importance if the information is changed all the time.

Fantastic experience: I'm pleased with our experience with Grant so far. The flat is very nice and Erin couldn't have been more helpful. The selection process for flat applications made things pain free and simple.

Negative experience: Disgraceful agency. We got nothing but lies and ended up moving out of their property after 4 stressful months. Their terrible reputation is well earned. The only reason I gave 1 star is that 0 is not an option.

Positive experience: Have had no real issues with Grant. They've been good about inspections and checking in to see that the flat is ok. Erin has been our point of contact and has done her job well and has always been easy to contact.

Positive experience: Been with Grant Property for just over a year now. Had a few significant issues with the 3-bed property when we moved in but thankfully these were sorted out. Grant ensures we have regular inspections of gas, electricity and fire alarms, which keeps those services up to date. The majority of our help has been from Erin, who has been very helpful, but staff are always welcoming whenever we visit the branch. Overall, besides a few issues at move-in, Grant have been a good letting agent.

Fantastic experience: Having moved into our new flat for almost a month now I'm very satisfied with the service that Erin and grant property have provided us. All issues that we have had were quickly resolved and any questions that we had were answered in great time. Not to mention that the flat itself is in great condition!

Negative experience: Nothing but complaints from my partner about the service from Grant Property. The video sent to the flatmates on moving out included ridiculous deductions on their deposits because of "crumbs on carpet" and "soap marks on the shower walls" which the flatmates scrubbed by hand. Having gone through uni myself I have experience with other companies who were outstanding from fixing things promptly to giving a full deposits back without scamming the students using some deduction picked from thin air. Should've warned them about Grant Property's reputation before they moved in but gave them the benefit of the doubt. Unimpressed.

Fantastic experience: We received a great service from Chantelle and the rest of Grant property Dundee and are very happy with our new flat.

Fantastic experience: Recently moved into a property run by Grant Property. We have been very impressed with the communication and organisation from Grant during this process. Would definitely recommend Grant Property and will be using them again in the future.

Fantastic experience: I’ve recently moved in with Grant Thornton. Holly was really informative when showing me around the flat and Erin was excellent when taking me through the lease paperwork. She always replied promptly to emails and also arranged for some things in the flat to be fixed for me moving in. She also checked in with me in my first week to make sure I had no problems. Great service!

Positive experience: The flat was in good condition when we moved in and GP were always helpful when any issues arose.

Fantastic experience: Me and my boyfriend recently moved into our new flat together and Erin has been a great help! She’s been very friendly and even checked in on us in the first week or so of us moving in via email to make sure everything was going okay. We had an issues with windows being jammed and we communicated this and had someone come out the next day to solve this for us which was perfect. Great communication and very happy with the services received!x

Fantastic experience: Erin (of Grant Property Dundee) did a wonderful job at replying to me promptly and efficiently. Erin was always back in touch within minutes of me contacting the agency by email. When I moved into the property there were some issues but Erin resolved these and when I moved out of the property Erin even offered a helping hand to find somewhere new. Grant Property is a very professional agency.

Positive experience: Flat was in excellent condition and was extremely pleased with the location and price Staff were very helpful and quick with answering emails and phone calls and the process of signing the lease felt very secure and I was well informed of anything I needed to know about the flat beforehand

Positive experience: Very impressed by GP so far. Staff have been really good at communicating and are quick to respond to emails, offer assistance etc unlike some other letting agents. The property we've got is nicely furnished and very good value in a central location, couldn't really ask for more than that!

Negative experience: terrible communication, took nearly two months to fix a shower , did not fix other items that required fixing. They charge a ludicrous amount for end of tenancy cleaning but did not provide an invoice to evidence cost. I would not recommend.

Fantastic experience: Received absolutely excellent service from Erin and Holly from start to finish. First time renter and they catered perfectly to what I needed and even went out of their way to help! Can't recommend enough.

Fantastic experience: Could not fault them. Our process from viewing to signing our lease today was painless. A special shout out to Holly and Erin in particular!! Erin was very accommodating and happy to work for our schedule as my flatmates and I do not currently live anywhere near Dundee. She gave clear, concise, well-informed answers to our questions and made us feel very reassured.

Fantastic experience: Grant Property have been great in helping us find a flat ! Extremely helpful and well organised, very accommodating in helping us find our first time flat! Massive thank you to Erin

Negative experience: Grant Property is the most disorganised and useless what I have ever known, particularly the Dundee branch formed by Deanna, Ellie, Gerhard, Sam. They get access to your property without your consent. This a common practice what they do. They take months to fix any issue you have in your property. I'm still waiting for fixing the intercom after one year. They are unfriendly. This was commented by our neighbour when she called to the agency telling we had a issue with a pipe. Avoid them at all costs. Don't rent flat from Grant Property.

Positive experience: Our application process went as fast as it could and Erin was a great help during the whole thing as being a first time tenant through an agency I had a lot of questions. Very friendly approach to their clients and a warm welcoming little shop in Dundee too. The only downfall was that during some of our flat viewings the staff were late/forgot the keys or a no show. So would be nice to be kept in contact. I am yet to move in with grant property but I can’t imagine there will be any issues!

Positive experience: So far my experience with Grant property has been good, they are professional and friendly. Customer service is good, our letting negotiator Erin is helpful and happy to assist us with queries. I cannot comment on them as landlords as I have not moved in yet but the experience up to this point has been very smooth.

Fantastic experience: Erin was great - really patient as we took our time to complete the necessary paperwork. Expecting everything to be great and looking forward to moving into our new flat.

Fantastic experience: The application process went quickly and smoothly. Erin was a huge help, she was very kind and approachable with any questions or concerns we had with the process. We look forward to renting from them in the coming months.

Negative experience: So unorganised. Was forced to wait outside a property that I was going to view for over 20 mins for a 5 minute viewing. Staff was unhelpful and uninformed about the property. Also wanted to charge a non-refundable deposit for the flat in question.

Negative experience: I am absolutely appalled how bad Grants are. My student daughter is in one of their properties which has been a total disaster from day one Where do I start - broken list as follows = oven, microwave, toaster, furniture, loose floor boards, no heating or water for over 2 weeks and to top it all off RATS in property. Still waiting on reply 're compensation. I have reported to Environmental health etc. I will not settle until they release them from their overpriced contract immediately. As I work with students I have heard similar bad accounts. Disgraceful as students paying a lot if money for this.

Negative experience: The house we're in is lovely, rent prices are reasonable too. The issue is with Grant Property themselves. They are incredibly disorganised. We moved in and the toaster was broken, 2 mattresses are in poor condition, a bed is broken, the lawnmower is broken, we were told there was a tumble dryer when we viewed the property, but upon moving in we found out there isn't one. We've called and emailed about the issues, it took about 2 weeks to even get a reply from the property manager. The property manager has also taken a holiday for 2 weeks and nobody else from the company seems to be interested in resolving the numerous issues.

Positive experience: We have a very nice flat with cheap rent with Grant Property

Positive experience: Any problems we had were dealt with quickly if they were high priority. Were a extremely fair agency to deal with and took their responsibilities towards tennants seriously. Highly recommend for students.

Negative experience: Awful experience letting with Grant property. Over the year I rented one of their properties we ran into several serious issues like: the windows didn't fit the holes they were put, unbelievable right? This meant larger heating bills water damage when it rained puddles of water in the flat and had entered through the window. over the year they sent out a new person every couple weeks to look at the problem say they have idea what they're doing that they're not the right person for the job and I need to contact my letting agent over the course of complaining ever week for 8 months the issue was never taken serious or resolved. Water damage also lead to massive mould problems on the walls large patches of mould down bedroom walls which was ignored for months before sending someone out to spray paint over it and all over the carpet in the process. They then had the nerve to try and charge £200 on our deposits for 'dusty mattresses'. This company are Notorious for taking advantage of and neglecting students who let with then

Fantastic experience: I found grant property gave an excellent service and the staff couldn't have done enough when any issues arose, would use again

Fantastic experience: A very professional agency, with a very nice and understanding staff. I definitely recommend.

Positive experience: A good agency

Fantastic experience: This was my first time to deal with an agency in Dundee however from the first minute, I felt that I am dealing with a long-term partner rather a service provider. Grant Property is an excellent and top quality organisation. I would also like to thank Ms. Ellie McCullam for her professionalism and going the extra mile to explain all the requirements and in a friendly manner and with much care and passion. She is a role model in customer service excellence.

Positive experience: Had some problems with the company last year but went back in last week to find the company has brought in new staff that dealt with the problem immediately and could not have been nicer. Would have previously suggested not to do business with them because of the staff but now would have no hesitation recommending grant property to anyone, especially with some of the horror stories I have heard about other letting agencies.

Negative experience: In all my years of renting I've never experienced anything as dire as Grant Property. They con both tenant and landlord out of money. Avoid this joke of a company.

Fantastic experience: Normally deal with Deanna and she is always helpful with any queries or requests that I have and if anything needs done it is done as soon as possible. Very pleased with Grant properties!

Positive experience: If there was option to give them 3.5 stars I would do this, but i think 4 i also good because lot of these 1 star reviews are a bit exaggerative i think. Ok so where to start. 1. We've got really nice flat, for pretty good price I think. It is 3 bedroom, with gas heating double glazed, furnished, almost everything you can think about. (9/10 for flat) 2. There were few problems, with stuff breaking. Sink, sofa leg, coffee table. Sink got repaired fast, sofa even faster, but broke again and coffee table, well it is a bit different story (it really is a problem for them to do anything about it), but it's all in dealing right now, so you just have to be patient. (5/10 for fixing stuff) 3. You only have to pay 2 rents in advance, plus deposit, if you for example aren't from UK and don't have any guarantor etc. (Some companies want 6 rents in advanced, or even more). You also have to pay £100 (per person), to them get the property out of market and than you have 7 days to get all sorted. (You can do it much faster, if you have everything prepared.) But don't worry you are getting all your money back, for example 2 rents payed in advance, will be used to pay 2 last months of your contract. Only problem we had with moving in was, we had to wait for HMO licence check, or something, but I don't think it was Grant Property's fault. (8/10 for moving in proces) 4. I've read some reviews here saying, people from Grant Property, are using keys, and are going to their rented properties, without any notification, or something, but after 6 months, this never happened to us. Every time there is supposed to be some kind of viewing, or something they let us know. So communication is not bad, but it's not perfect, we had to reach them multiple times to get some things fixed. (7/10 for communication) 5. Paying rent is easy. You can use their site if you don't have UK bank account yet, or for some reason don't want to set up Direct Debit. Or as i mentioned you can simply setup Direct Debit. Only once happens that money has been taken from flatmates account twice, but it was because we payed rent late and problem got sorted in just 2 days money were back. (8/10 for payments) I think that's all what I can think about now. Yes Grant Property is not perfect, but c'mmon who is? You just have to be bit patient sometimes and use your own head.

Negative experience: Avoid at all costs.

Negative experience: DO NOT RENT FROM GRANT PROPERTY. Absolute disgrace of a company. Our flat was a state when we moved in, yet they had the cheek to charge us £430 for a "professional clean" upon moving out. They didn't fix a single thing despite numerous complaints. The most disorganised and thieving company out there. DO NOT RENT FROM GRANT PROPERTY.

Fantastic experience: Spent 2 years with Grant Property and they were fantastic! Really helpful and quick with their responses. Made everything clear from day one. Having just emailed regarding receiving my deposit back: within 15 minutes it had been sorted. Great modern and clean accommodation for students or those working as I done both!

Negative experience: I rented from Grant property for two years, I had many peers who also rented from from so this review isn't single sided! Moving in was smooth and pleasant despite being charged a illegal £50 admin fee. Maintainance was terrible and often i'd be left chasing up the problem several times. The main problem came when we moved out though, trying to get your deposit back was near on impossible! Some of their damage/ cleaning claims were so outrageous and cheeky, that when I got independent quotes they were a fifth of what grant quoted! I was warned about them before I moved in but liked the property so took it anyway despite a hole host of terrible reviews! My advice; do yourself a favour and go elsewhere! They're not worth the hassle!

Negative experience: I am one of Grant Management's neighbours and am finding them quite usless. Complicit is probably the best way to describe them or maybe just plain and simples 'taking this piss'. EPIC FAIL!!

Negative experience: Grant property have to be the most disorganised and useless letting agency out there. Our flat has had a few problems and it takes them months to solve the problems. Huge mould stain in one of the bedrooms has been there for 5 months now. Ridiculous don't be led in by the quality of the flats because the service is shocking

Negative experience: Do not hire from Grant Properties. Three times in one week, we've had workmen show up unannounced with the keys to the property. A month and a half after moving in they've decided to lay carpet in the property. So after just having settled, we've had to lift all our furniture and equipment. The staff were great until we got the keys, now they're less than useless and have no time to sort issues and are incredibly rude when contacted. Unless you're desperate, do not hire from Grant Properties.

Negative experience: The worst company in Dundee !! Don't rent flat from Grant Property !

Negative experience: Pertaining to Dundee office: Profiteering bandits. Do not rent with them. They are disorganised, unfriendly, and unhelpful. They charge ludicrous prices for "cleaning". Entered the flat in very poor state. Bad, painfully slow communication. Poorly managed, dismal service. Rent with AKG or Easylets instead.

Negative experience: The worst company I have ever dealt with, these people left me to fend for myself when I was a student, when my roof collapsed due to flooding, they left it for months, not doing anything about it, stole thousands of pounds from us, because the 'inside' of the microwave wasn't clean enough. I am still to this day having issues because of this company, I have no idea how they are still going, or how they sleep at night. Notice they have had a name change, it is quite apparent why.

Negative experience: Staff are friendly enough. However, they are unbelievably disorganised! It took them over a month to replace our oven, and I reported that our bathroom light was broken in April, and after countless phone calls for them to fix it a man turned up 3 weeks ago, couldn't fix it and left the cover off with wires exposed in a bathroom where condensation forms on the wires and still they won't get their act together and sort it out. And they've increased the price of this small flat for 3 people from £3180 per person per year to £3492 per person per year. Shocking service, do not get a property with Grant! The best moment though, was when we had a fire safety talk. The women who arrived for the talk said "If the fire extinguisher meter goes in the red, phone us immediately". I glanced at the fire extinguisher after she said this. It was in the red. "Ahhh that'll be fine it's just not up right" It was up right, she obviously just couldn't be bothered with the hassle of replacing it for us. Couldn't make this up.

Fantastic experience: just moved out of our flat in the West end of Glasgow and grant property were great. loved the flat and the ladies in there office were really helpful . Can't fault them at all.

Negative experience: Do not rent with Grant Management! Not only are they are extremely over priced but if you give them your number they will bombard you with spam texts!

Negative experience: This is one company that i would not recommend any student to go with, they are rude and unprofessional, they take you for a ride. They let themselves into your flat as they please, the staff are rude abrupt and unhelpful to say the least. They tell and agree to one agreement then alter it to suit them, but forget to tell you about the changes so it costs you more money, had I known about them I would never have gone with them. Its too late for me and my flatmates now but not for you. Poor service at its worst.

Negative experience: Very disorganised company! Didn't show up to a flat viewing then turned up with no key after we had been waiting for half an hour. Had been advertising a flat that didn't exist on several websites and staff were not exactly polite.