Eight Asset Management

Negative experience: An absolutely disgraceful bunch, rude and neglectful, they have no respect for people and or people safity or hygine rights.

Negative experience: The most useless company who regularly ignore their customers and refuse to fix major structural problems and health hazards. Criminal incompetence

Negative experience: Awful management company. Poor financial decisions, unexplained invoices, it's clear in meetings that they don't care and can't answer basic questions. Do not use them!

Negative experience: Awful management company, been ignored multiple times. Very dodgy company tried using debt collectors as a threat. Avoid at all cost.

Negative experience: Eight AM managed our estate for a number of years. I cannot emphasise this more: DO NOT TRUST THIS COMPANY. Do not enter into any agreement with them under any circumstances. Eight AM refused to produce receipts or detailed invoices for years, leaving all leaseholders such as myself potentially overcharged. When fees like this were queried, they refused to answer. Years later, the outrageous fees are yet to be explained and Eight AM remain hostile to any leaseholder that attempts to hold them to account. Do not enter into any commercial agreement with this company. They are slow, suspect and, most importantly, not to be trusted.

Fantastic experience: Thank you to Emma for explaining things to me whilst carrying out my fire door inspection. You should be promoted

Negative experience: I’ve dealt with multiple management agents in my time, and at every step of the way this has to be the most incompetent organisation I’ve experienced in all walks of life.

Fantastic experience: Thank you for helping my elderly mother with her leak. She described the young man who spoke to her as “old fashioned charming”

Negative experience: Terrible organisation, trying to charge huge management fees while doing next to nothing and sending abusive emails straight off the bat.

Fantastic experience: Kudos to the weekend team at 8. Great resource deployed to fix our boiler disaster this weekend

Negative experience: I have continuously sent them emails every day since the last week, and they've continuously ignored me. Whenever I called, reception promised a call-back from the property managers except they just don't call back. My experience with this organization has been frustrating at best.

Negative experience: Dishonest, unprofessional, mismanagement of financials, helped themselves to funds from leaseholders service charge accounts without permission 3 times - refusal to return the funds. Led by untrustworthy, unprofessional owners/management. 2 Nov - 8AM stopped managing the development on the 1st of October. They refused to handover all the funds to the new Managing Agent. We discovered that they helped themselves (theft again?) to a further £2070 on the 15th of Oct from our Service Charge Accounts without notifying us. When questions, 8AM claimed it was for handover. There are no handover fees in our management contract nor was this 'fee' ever discussed with the Directors, nor an invoice provided prior to 8AM helping themselves to Leaseholders funds. 8AM have taken funds from Service Charge accounts without permission a total of 3 times now. The £6668 they previously helped themselves to from Leaseholders account has not been returned. Criminal behaviour from an unprofessional organisation. We await a response from Craig S and Verka H. 20 Oct - 8AM have not managed the development since 1 Oct. Verka H as the "COO" of 8AM has still not transferred any of our funds to the new Managing Agent (purposely?) depriving the development to run/be managed. 8AM have also removed all access to the bank accounts holding Leaseholders funds. Given the history whereby 8AM took leaseholders funds to a pay random twice and have still not returned the funds (see below) and the repeated late payment charges (see below) we incurred due to 8AMs incompetence, this behaviour only highlights how unprofessional and corrupt 8AM are. Still no sightings of the 2023 and 2024 Accounts either. 4 Oct - 8AM's management (Craig) refuses to return the funds (£6668.67) taken out of our account without permission because of the use of the word 'stolen'. This is despite repeated lies the funds will be returned on handover. How would he like to label what happened to our funds? To clarify, funds worth £6668.67 taken out of Leaseholders service charge account without permission and paid to a company we did not agree to enter into a contract with. Perhaps refer to the Theft Act? Incredibly unprofessional behaviour from the top. 14 August - Eight Asset Management tried to shut down an online review. All points below can be evidenced for anyone who requests for it. ------------------------------------------------------------------------- Craig S (CEO), Verka H (COO), Amanda L (left), Rob C (left) and Sarah W (left) - parties to the unauthorised withdrawal of funds from Leaseholders’ account and the ongoing refusal to return the funds taken without permission. Eight Asset Management (8AM) took without consent/without notifying Leaseholders approx £18+k from leaseholders’ account and paid a random company (Utility Mix) we do not have a contract with. I discovered the missing £12k. Took 8AM over a month to explain who the funds were paid to. They claimed it was for services that we did not agree to. I managed to recover £12k from that rogue company myself with no assistance from Eight Asset Management - not my responsibility as a Leaseholder nor did we agree to pay this rogue company. The Directors of the RTM were never told about this rogue company Eight Asset Management paid from our account, nor did the Directors agree to enter into a contract with this company. During the time I was questioning the missing £12k a further £6.6k went missing to the same company. We have been chasing for these funds to be returned to the Leaseholders’ account. 8AM are now in a legal dispute with this company and are waiting for their insurance claim to pay out before paying us back. 8AM have on many occasions paid contractors and suppliers late putting the Development at risk. We have incurred a high amount of late payment fees due to 8AM’s incompetence and failure to pay invoices on time. 2022 Accounts were significantly late as 8AM had not still completed handover 17 months after 8AM took over.

Negative experience: The degree of incompetence and total lack of integrity is genuinely shocking

Negative experience: The worst property management firm I have ever dealt with (and I've dealt with a few over the years). I am a leaseholder in a building they manage. Eight hiked the service charges way over on what the last agent charged but actually haven't let me pay them. No, instead of responding to my emails to arrange the payment, they gave my details to a debt collection agency which has invented hundreds of pounds worth of extra charges. Speaking to the Leasehold Advisory Service, one of the agents said that this may be because they are trying to get forfeiture on the flat. Anyway, I've had to open a claim with the Property Ombudsman, case ref 113493\TPO. I'm not sure if this is intentional malice or they are just astoundingly incompetent but, either way, it's a complete nightmare dealing with them and I wish I had never bought this flat all those years ago. The stress and anxiety is immense.

Negative experience: If you are thinking about purchasing or renting a property where EightAM are the management company, simply don't do it, it'll make your life hell. Never have I come across such an incompetent organisation, everyone working for them should be utterly ashamed of themselves.

Fantastic experience: Really impressed with the out of hours team who helped with an emergency leak in the early hours this morning, please pass on my comments to them, all the residents were very grateful

Fantastic experience: Thank you to everyone at Team 8 who helped me negotiate with my freeholder regarding a lease extension. You made a potentially awkward situation so much easier

Negative experience: Worst company I have ever none. We have no hot water or heating now for 4 days this issue been going on and off now for 2 years and they are doing nothing about it.. update 30/9/2024. No hot waster again no Internet for 3 months nothing gets fixed and the hot water issue been going on 4 years now.

Fantastic experience: Can Kamila please know that she is wonderful, super helpful at all times and more importantly she communicates so often. She needs recognition

Fantastic experience: Big congrats to Renata who was so lovely and respectful in my dealings with her over a sensitive subject. She should be rewarded @Eight.

Fantastic experience: Leak reported in our corridor last night at around midnight and fixed within 6 hours. Not gonna lie. - that was impressive.

Negative experience: I am deeply disappointed with the recent decision to dismiss the concierge team without prior notice to either the residents or the staff. The concierge team has been an essential part of the building, especially considering the unresolved maintenance issues we’ve been facing for months. The lift has been out of service for over six months, there’s persistent flooding on the ground floor, and the intercom is still broken, making it nearly impossible to receive deliveries as drivers have no way to contact us. These ongoing problems have significantly impacted the quality of life for residents, and it’s frustrating to see the situation worsen with the removal of the concierge service. When I moved into this property, I did not expect to experience such poor building management. I strongly urge the management team to reconsider this decision and reinstate the concierge service while addressing these persistent issues.

Fantastic experience: I recently had to sell my flat quickly and was told that the sales pack might hold things up. I was pleasantly surprised it came back within 48 hours! Big thanks to whoever does this.

Negative experience: Awful at communication and lack of sympathy. Don’t use the eight am unless you want to get charged TWICE! illegally I might add!!

Negative experience: This company should not operate as a managing agent, I’ve never experienced so much incompetence in a company. Poor communication, continuous lies and redirection of the truth. Jade ignores emails and conveniently always has an out of office on the site visit but never attended our building to speak to any resident. Avoid at all costs

Negative experience: I am deeply disappointed with the ongoing poor communication regarding matters affecting leaseholders and residents. It’s been over a year without receiving a utility bill, which is simply unacceptable. When it comes to addressing building issues such as lift and intercom maintenance, the delays have been frustratingly long, and there's been a significant lack of updates throughout the process. The continued lack of responsiveness and transparency leaves much to be desired.

Negative experience: The worst experience with a management company. Basically any '5 star review' is most definitely an employee or a favour, as they literally don't offer a service, nothing gets fixed, terrible communication, unless they are hounding for payment. AVOID (MINUS 5 STARS)

Negative experience: Awful service. No one replies to emails.

Negative experience: Really poor experience with this company, very passive aggressive in their approach and behave as if they stand above legislation. Another, established, managing agent were voted by homeowners to remain at my block. This deciding vote was actually called by Eight AM. Since then, we have chased Craig Stevens of Eight Asset Management to handover documentation, codes, and funds to our managing agents many times. Lots of stalling techniques and excuses. The experiences of blocks nearby has been poor in terms of service and also transparency. If you are reading this review with an intention to decide to hire Eight AM - I would not touch them with a barge pole.

Fantastic experience: Kudos to the Out Of Hours team at Eight. Quick response and follow up in the early hours of this morning

Fantastic experience: I wish I could remember the name of the lovely lady who helped me over the phone today with a query on a debt from my parents account in probate. Whoever you were you were lovely and I hope you read this. The whole process was very seamless from start to finish and I would recommend your services highly .

Fantastic experience: Super efficient service helping me move out of my apartment this week at short notice. Thanks support team, you made a stressful week a lot easier

Negative experience: Absolutely appalling service, with no accountability of where out estates money is being sent. £10k for window cleaners who have turned up once and chucked a bucket over a few windows. No lights for around 18 months. Even despite the appalling service (never had a phone call answered) when you do try and pay they give you wrong payment details which change every few months and nowhere to access your invoices. My advice - apply for right to manage and be done with these cowboys

Negative experience: Unorganised, forever late, cycled through staff and aggressive. I thought terrible property managers was just a UK thing until our development replaced 8AM with a competent vendor.

Negative experience: Absolutely Incompetent

Negative experience: I am extremely dissatisfied with the management of our complex by Eight Asset Management. The cleanliness is appalling, with trash often left uncollected and common areas not properly maintained. The lifts have been out of order for months, causing significant inconvenience to residents, especially those with mobility issues. Additionally, the hot water supply is unreliable, often going off and on without notice. From a security standpoint, they have failed to complete the installation of essential security doors, leaving residents feeling unsafe. Their management and maintenance services are far below acceptable standards, and urgent improvements are needed.

Negative experience: 1 star is too much for a company who does not reply to emails or calls. To be charged a hefty service fee to provide zero service is laughable

Negative experience: I am an independent tradesman and was contacted by Eight asset management to carry out repairs in a property block they are managing. This was in October 2023. And they have still not paid my invoices despite promises every other day Just a warning for any contractors who engage in any repairs for them the chances of getting paid for your work is very unlikely.

Negative experience: Terrible company, lack of responses, lack of contact - urgent issues are not dealt with at all - including water pouring through ceiling which we had to deal with! Maintenance not dealt with and site inspections not done. Waiting for basic information since 22 May and no contact from emails - reasonable time allowed before chasing but no response. Extortionate charges for zero management! Do not touch! I hope negative reviews are followed up as clearly the positive ones get a reaction but it’s the negatives that need attention!

Negative experience: 0 STARS IF THIS WAS AN OPTION. A warning for anyone to avoid this company and avoid the stress that comes alongside it. Unfortunately the apartments we live in are managed by them. Their website mentions: 'Regular, open and frequent communication underpins our core values. There’s nothing worse than feeling like you’re hassling someone or waiting for a response. Whether it’s good news, bad news, or no news, you know you can pick up the phone and we’ll be there to answer.' I have literally been told to stop emailing them and went months without responses. They are a joke of a company, do not respond to emails for months and demand incorrect service charges of over 50% what we should be paying. Months later and still looking for answers I have been been told to 'stop emailing them' about it which is a shocking response when we have been waiting months for answers. Extremely rude and unable to have conversations with. No empathy for the stress demanding such a high amount of *incorrect* money has. Patience has completely gone now- left in the dark and felt the need to warn off others. Claim our building is safe and secure when we have had burglaries and have proof doors are not locking or shutting properly.

Negative experience: Honestly, the only reason we ended up with these guys is because the old independent block manager sold up, therwise seeing these reviews would be enough to make us run a mile. What an absolute nightmare of a company.

Negative experience: Shockingly bad company, I would give 0 stars if it was allowed. I don't know how they can call themselves a managing agent, they pay bills to service providers that don't even provide services to our development. It's 2024 and we are still waiting for 2022 and 2023 service charge accounts and in the meantime they just make up numbers to charge the residents and now have decided to resign from managing our block leaving us in a terrible way. Ignore any review above 1 star on this website as its likely a fake review

Fantastic experience: Has been a pleasure dealing with EightAM, Joanne has gone out of her way to get things sorted.

Negative experience: Absolutely terrible. Late getting me approved ground rent. Make it very difficult to pay. Then when I went away on vacation they declared it late and passed it to debt collection.

Fantastic experience: We have had 3 companies manage our block in the last 4 years. I just thought all Management companies were useless. You lot have surprised me, the place is transformed and the service charge hasn’t gone up madly.

Fantastic experience: I sent an email to report an issue at my property and Joanne was very responsive, kept me updated and solved my issue that day. Thank you Eight Asset Management

Fantastic experience: Rob and Joanne are very responsive to any enquiries I make, highly recommend Eight Asset Management

Fantastic experience: Had a lovely young lady called Joanne help me, very polite, superb customer service skills, I felt heard and had my questions answered. Highly recommend

Fantastic experience: We provided security services to one of their sites and they have been an absolute delight to deal specially Kamila. She is extremely quick to respond any queries and sorting anything out.

Negative experience: Diabolical no-one will call you back or take your calls no maintenance is ever carried out gates been faulty for year and half 7 people lost work when they locked shut rang as emergency at 545am had to ring another 3 times .leak in gutter causing mould in flats under the hole.now the lights are disco lights in hall way.called today and she said no-one available to take my call ...I hope no-one falls over climbing stairs in flashing communal lights would give minus stars if I could

Fantastic experience: As an owner of 2 apartments in Belgravia House Peterborough I along with many other owners have been struggling to deal with building defects later to be traced back to trees that had grown up close to the building. Over several years Annette worked tirelessly to get this matter dealt with and recently she was joined by Angela and between them they have brought this matter to a close and new windows and doors have been fitted to the apartments affected. Their commitment to this has been tremendous and they should be thanked for all their hard work and efforts.

Negative experience: I am leader of the Leaseholders Association for a property 8AM manage in Doncaster, and the experience has been dreadful. Non-responsive, no accountability, passed from one staff member to the next. I have ten other rental properties and this causes 90% of my headaches

Negative experience: I would leave no stars if I could. These people are incredibly inept at their job. They have contravened the terms of our leases and failed to keep money separated as legally obliged to (and instructed to by Directors). We have had nothing but trouble with this company since it took over from our previous agents 'Belgravia'. They cannot seem to manage the basics of the job and all the while charge for accountants that don't seem to be able to do the job and refuse to communicate when complaints are made. Incredibly blase attitude to customer service and just completely awful. Avoid, avoid, avoid.

Fantastic experience: I am a first time buyer and we have some section 20 major works taking place at our development i just wanted to thank jade hammond for her wealth of knowledge and patience in explaining the process of this to myself and my partner so we can understand better. Thank you Jade

Fantastic experience: Jade Hammond resolved our issues in a timely and professional manner. Excellent service

Fantastic experience: I want to praise whoever just answered the phone and helped me sort out my service charge. Quick response and super helpful.

Fantastic experience: Jade took on our mis-managed development and has been amazing from the outset and we look forward to more improvements to come.

Fantastic experience: Called up regarding a leak in my property Jade was professional and handled the issue in a timely manner thank you for all your help Jade

Fantastic experience: called with a small grievance but put the phone down really happy. Nice that the first point of contact is so professional and well informed

Fantastic experience: I had an amazing experience with this company. I received excellent customer service from Joanne who really listened and ensured my query was dealt with effectively and efficiently. She went above and beyond to help me. Thank you Eight Asset Management.

Fantastic experience: Thank you for a great service. Jo was great dealing with my sales enquiries.

Fantastic experience: Had a very professional and personal service from Craig Stevens - very impressed that the CEO of the company took the time to reach out and deal with my enquiry.

Fantastic experience: We provide specialist maintenance services for swimming pools and gyms at some of the developments managed by EightAM and have built a great working relationship with the whole team, in particular Giorgia who we work with particularly closely. Giorgia and the team listen and take the advice we give on-board, they are consistently looking to improve and enhance the facilities and hold the health & safety of residents in the highest regard. I could not recommend EightAM highly enough

Fantastic experience: What a breath of fresh air, having lived in various flats over the years managed by various companies Eight Asset have been a model of professionalism, I have received plenty of notice of any upcoming service charges / bills, my estate is kept clean and tidy. I have only needed to reach out a handful of times but I have always found the staff very helpful happy to listen and quick to get an issue resolved. I will be looking for Eight Asset at my next development before moving that's for sure

Negative experience: We are having the worst experience with eight asset management and we are all in absolute despair. They have literally have not replied for nearly two months to any of ours or other residents emails regarding several serious issues within the building. We have reported a water leak that has damaged our front door and several walls inside our apartment back in March but eight am still hasn't acted on it. We have been living with mouldy walls for all of this time with a small child. This clearly poses a serious health hazard and the damage to the walls, floors and doorframes is immense. Unfortunately they don't care in the slightest.

Fantastic experience: I have recently rented a property from this agency. At the beginning I was really disappointed with the previous management. But in the meantime there was a change and Daniel took over the responsibility. Since then, I have realized major improvements in the performance of the agency toward my case. Prompt response to questions, professional behavior and acting on time are some of the positive characteristic that I have observed in Daniel. I would definitely recommend him as someone professional and reliable in terms of property management.

Fantastic experience: Amazing customer service experience to resolve my service charge query. Breath of fresh air

Fantastic experience: I have been dealing with Giorgia for a number of weeks now regarding various issues we are facing collectively as leaseholders. Giorgia has been efficient , informative and proactive in all her responses. The support from Giorgia as our property manager has been great.

Fantastic experience: The team at 8AM have been great. I have had various leasehold queries and they have been able to resolve each one of them and point me in the right direction for further advice. Always going above and beyond where they can. Thanks again team

Fantastic experience: Had the help of Sabrina moving in with Belgravia in Peterborough. Friendly, professional and personable service. Would highly recommend!

Negative experience: Unprofessional. Our lift keeps breaking, and every time they are unable to provide a SLA or deadline for fixing. It is a common problem given the reports below

Negative experience: Rubbish left outside property, damage post boxes, extortionate extra charges for boiler repairs and no response to queries raised. See photos below of property they"manage" in Peterbrough. Complete money grabbing fraudsters.

Negative experience: Absolute incompetence. Basically scam artists. Since I first posted this, we’ve had an issue with leakage from communal stairs into our porch, and had to contact them multiple times. The person we need to speak to (Lauren) is never available and doesn’t call back. We first spoke to them about issue in early December. They had someone out to review, then later claimed they never got a report from him (!). They have since (after considerable pushing) got another report done, and been told what the problem is, but we can’t get in contact with them to get them to do their job (although clearly they believe their job is actually to collect money for nothing). We have a young child and this is creating a mould issue, not that they care in the slightest. Fairly sure when we finally get a response they will look for more ways to rip us off. Avoid at all costs.

Negative experience: By far the worst managing agent I have come across in my experience as a landlord in London. Need to chase them multiple times to get a response and even then they never manage to get anything done. Other leaseholders in my building had similar experience. Thankfully we are switching to a new managing agent soon.

Negative experience: We have plenty of issues in building managing by this company, reported issues for many weeks now (roof leaks, pigeons in light wells, not working front door etc.). They don't even response for emails.

Negative experience: 8AM since taking over the managing of my block of flats have done nothing but push for repairs with with what appears to be inflated prices + their 8% mark up on every item. They get a company to do a report on a asset within the building i.e. boilers, roof, lifts to find all of the items which are wrong and then send an email with worrying remarks to make owners panic. - When challenged which items were statutory to repair by Law - you get no response. 8AM have consistently looked for money making opportunities. When the budget was first issued, the flat owners challenged tens of thousands of pounds they had included and although 8AM accepted it wasn't needed- they kept the money as a "sinking fund" on top of the sinking fund already in the budget. You try to engage to understand what the problems are - Nick Rich one of their directors, is impossible to get hold of and is reluctant to engage. Their response throughout had been to blame the developers of the building with no evidence to prove the issues found were down to them. Example- they have charged flat owners £40K for 3 new boilers 10 months ago, when the block went without hot water for 3 months. Still having issues today- and so far given no evidence that they have actually replaced them. Furthermore they have yet to respond as to why the boilers they are replacing are only £2.5k online. Their performance and my experience with them has only soured everyone they are connected to.

Negative experience: I’ve lived at my flat for 3 years now, and EightAM took over earlier last year. I have never seen so much incompetence from a building management company. Our lifts have not been working for a week now. Our intercom does not work and has been like that for a couple of weeks, and to top it all off the shutter for our private parking has also not worked for past couple of weeks! If I could I would give EightAM a zero rating!

Fantastic experience: Eight Asset Management is truly great company and agency. I have been been involved with property business for many years and can tell you that passion and honesty is there when working with 8 asset team and Rob. LS

Positive experience: Update: Issue resolved and better communication established. Some issues before with the time it took to get a door fixed and the electrics sorted but now on a better footing.

Negative experience: I currently live in a building that eightam have taken over (2 months ago to quote below). Since they have taken over the building, they have closed all facilities that are included in the rent and paid for by residents i.e. the gym, accepting packages, roof terraces and cinema room. With regards to closing all facilities they have not communicated as to why they are closed or reduced the rent of the property to reflect the lack of facilities. I have tried to contact multiple employers from the company including the founders with no response. They have currently made the building a hostile environment and the lack of communication is embarrassing.

Negative experience: Appalling management. Will not be renewing my contract.

Fantastic experience: Great company who just say it how it is and were really helpful in helping me set bills up given this was the first time I'd moved to UK and didn't know how things worked.

Negative experience: If I could give 0 stars I would! Throughout my entire year of renting not a single person had responded to any of my emails! It is beyond unprofessional the way I had been ignored plenty of times! All of my bills were paid on time. The apartment has been returned in an immaculate condition. I have not yet received my deposit back of £2,000. I had chased this since I had moved out- which would be over 2 months time! No response or deposit has been seen ever since! Plenty of calls have been made and none of the directors seem to be available! I am fighting to get my own money back! A tenant! It should be an immediate return! The agency is also trying to get a hold of them! And cannot get a response! If I will continue to get this ignorant behaviour I will take this further.

Fantastic experience: We moved from one of the really big managing agents (I'll not name them) who were lacklustre at best. Rob Cox our property manager has been great, the handover went very smoothly and as part of the onboarding he reviewed all the maintenance contracts we had and got quotes from other suppliers, saving us several thousand pounds in service charges. In addition to this we have non-compliant cladding on our building and the surveyor that Eight recommended was not only considerably cheaper than the supplier the previous agent had but also clearly way more experienced in cladding issues. I'd highly recommend these guys - we've got a building with all sorts of problems and they have dived right in to start sorting everything out.