S Stone Management
S Stone Management is a premier property management firm based in Coulsdon, providing expert oversight for residential and commercial properties across London and the surrounding areas. As your dedicated intermediary, we bridge the gap between landlords and tenants, ensuring a seamless and professional relationship throughout the tenancy.
We prioritize your property’s condition and value, handling day-to-day operations so you can enjoy peace of mind. Our comprehensive services include rigorous tenant sourcing, detailed property inspections, rent collection, and maintenance coordination. By managing every aspect of your rental portfolio, we save you valuable time and reduce the stress associated with property ownership.
Whether you manage a single residence or a large commercial portfolio, our team is committed to maximizing your investment’s potential. Trust S Stone Management to deliver exceptional service, maintain high standards, and protect your assets with professionalism and care.
Opening hours
- sunday: (closed)
- monday: 9:30-18:30
- tuesday: 9:30-18:30
- wednesday: 9:30-18:30
- thursday: 9:30-18:30
- friday: 9:30-18:30
- saturday: 9:30-15:30
Photos of S Stone Management
Our comment from ImmoNetwork about S Stone Management:
A dedicated and professional property management approach
S Stone Management offers a comprehensive suite of services designed to alleviate the stress of property ownership in London. The agency provides dedicated property managers who act as a single point of contact, ensuring that landlords receive personalized attention. Their service extends beyond mere administration, incorporating their own vetted and highly trained cleaning and maintenance staff. This in-house team is committed to respecting tenant privacy while ensuring properties are maintained to the highest standards, keeping them clean, secure, and tailored to the owner's exact preferences.
Exceptional tenant support and guidance
One of the most frequently praised aspects of S Stone Management is their empathetic and thorough support for tenants navigating the competitive London rental market. Clients consistently highlight agents like Daniel, Yonela, and Wagner for their genuine care and professionalism. Tenants appreciate how the team takes the time to understand their specific needs, offers clear guidance on procedures, and maintains excellent communication throughout the viewing and moving-in process. This human touch is particularly valued by those relocating to London, who find the agency’s supportive approach makes a daunting transition manageable and even enjoyable.
Efficiency in lettings and tenant placement
Landlords value the agency's ability to secure reliable tenants efficiently. Reviews frequently mention Daniel and Kelly for their expertise in vetting candidates and their strong instinct for matching the right tenant with the right property. The team is described as proactive and diligent, providing landlords with peace of mind through regular updates and transparent communication. Many clients note that the agency goes the extra mile to find suitable occupants quickly, ensuring minimal vacancy periods and a smooth transition from listing to tenancy.
Responsive maintenance and operational support
For existing tenancies, the operational team proves highly responsive to maintenance requests and administrative queries. Staff members such as Tahirah, Kelly, and Roxanne are commended for their promptness in resolving issues, from boiler repairs to general enquires. Tenants report that their concerns are handled with care and efficiency, minimizing inconvenience and maintaining high living standards. This consistent level of support reinforces the trust between the agency, the landlord, and the tenant, creating a harmonious rental environment.
S Stone Management: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,5 out of 5 from 98 reviews
Fantastic experience: Yonela has been incredibly helpful, efficient, and welcoming from the very beginning. We felt genuinely looked after throughout the entire process, and our property search has been a really positive and enjoyable experience. It’s been a refreshing change compared with my experiences with other estate agents. Thank you, Yonela, for making the whole process feel so smooth and well supported!
Fantastic experience: Brilliant service from Yonela. Friendly and incredibly helpful. She went above and beyond to assist. Thank you
Fantastic experience: I’ve had an excellent experience with this letting agency. From the very beginning, the team was professional, responsive, and efficient. They found reliable tenants quickly, kept me informed throughout the process, and handled everything with great attention to detail. Communication has always been prompt, and any issues have been dealt with quickly and professionally, giving me complete peace of mind as a landlord. Their knowledge of the rental market and commitment to providing outstanding service has been impressive. I would highly recommend this letting agency to any landlord looking for a trustworthy, proactive, and reliable property management service. Thank you for making the whole letting process so smooth and stress-free. SUNIL PATEL
Dear Sunil,
Thank you so much for your wonderful feedback and for taking the time to share your experience with us.
We are delighted to hear that you found our team professional, responsive, and efficient throughout the letting process. Providing clear communication, finding reliable tenants, and ensuring a smooth, stress-free experience for our landlords are always our top priorities, so it's incredibly rewarding to know we've met your expectations.
Your kind words and recommendation mean a great deal to our entire team. We truly appreciate the trust you've placed in us to manage your property, and we look forward to continuing to support you for many years to come.
Thank you once again for your support.
Fantastic experience: Experienced amazing service by Meg Andrew. I have contacted almost 15 agencies and out of that S Stone (Meg) was super supportive and responsive that the whole process was so smooth. Moving out and in is so stressful and thanks for the team who made my life much easier!
Thank you so much for your wonderful feedback! We're delighted to hear that Meg provided such supportive and responsive service throughout your moving journey.
We know that moving can be a stressful experience, so it's fantastic to hear that Meg and the team were able to make the process as smooth and hassle-free as possible. Your kind words mean a great deal to us, and we'll be sure to pass your compliments on to Meg.
Thank you for choosing S Stone Management. We wish you all the best in your new home!
Fantastic experience: I believe the people I dealt with were truly sent by God Almighty - it sounds dramatic but I've never dealt with agents that were so hands on, ready to take my application personally and were so friendly, helpful and efficient. I experienced the fastest referencing process EVER and everything was so smooth for me...within days of a viewing I'm already at the point of moving in! The property is perfect, SHAN and MEGAN are the greatest team to work with. They're kind humans that are invested in what they do. They truly deserve growth, greatness and all the prosperity life can offer them...Only God can thank them for me (wasn't appropriate to send gifts myself). Thank you Shan and Megan and may God bless you both!!! I HIGHLY recommend S Stone Management for tenants and landlords alike!
Thank you so much for your heartfelt and thoughtful review. Your kind words truly mean the world to us.
We're absolutely delighted to hear that Shan and Megan made such a positive difference to your experience. Providing friendly, supportive, and efficient service is something we strive for, and it's wonderful to know that your move was smooth from viewing to move-in.
We'll be sure to pass your lovely message on to Shan and Megan—they'll be thrilled to hear how much their dedication was appreciated. Thank you for recommending S Stone Management, and we wish you every happiness in your new home. May you enjoy many wonderful years there!
Fantastic experience: We came across a property for rent on a Saturday afternoon and the agent managed to secure a viewing in 2 hours - very short term. They have been nice and professional, every step has been explained and the process to secure the property went smoothly end to end. Swift email responses, expectations crystal clear and we’ve been able to complete the transaction in less than a week. Absolutely recommended.
Thank you so much for your wonderful review and recommendation!
We're delighted to hear that our team was able to arrange a viewing for you at such short notice and that the entire process was smooth, clear, and efficient. We always aim to make renting a property as straightforward and stress-free as possible, so it's great to know we met your expectations.
Thank you for choosing S Stone Management. We wish you all the best and hope you enjoy your new home!
Fantastic experience: Moving to London from Australia is exciting in theory. In reality, four weeks after arriving, Jack and I were juggling new jobs, trying to navigate an unfamiliar rental market, and desperately hoping to find somewhere to call home. Thankfully, we had Daniel in our corner. From the very beginning, Daniel was sincere, approachable and genuinely invested in helping us. At a time when we felt completely out of our depth navigating the UK’s rental requirements, he helped guide us through the process and made what could have been a stressful experience feel manageable. What stood out most was that we never felt like just another commission or tenancy agreement. Daniel took the time to understand our situation, appreciated that we had just moved our lives across the world from Australia, and treated us with kindness and respect throughout the entire process. His communication was excellent, he was always willing to help, and nothing ever felt like too much trouble. In a market that can sometimes feel transactional, Daniel was refreshingly genuine. Thanks to his support, Jack and I secured our first flat in London, and we’re incredibly grateful for everything he did to help us get there. If you’re looking for an agent who genuinely cares about people and not just the outcome, we couldn’t recommend Daniel highly enough.
Thank you so much for taking the time to share such a thoughtful and heartfelt review.
Moving to a new country is a huge milestone, and we're honoured that Daniel could support you and Jack during such an important transition. It's wonderful to hear that his kindness, professionalism, and genuine care helped make the rental process feel much less overwhelming.
We'll be sure to pass your lovely feedback on to Daniel—he'll be delighted to know the positive impact he had on your experience. Thank you for trusting S Stone Management to help you find your first home in London. We wish you both every happiness as you settle into your new home and begin this exciting new chapter!
Negative experience: I have come back here to edit my review (which was requested before the service was completed). Signing the paperwork was apparently where the attention to good service ended.
Thank you so much, Nneka! We're delighted to hear about your excellent experience with Yonela. Providing a smooth and stress-free lettings process is always our priority, and your feedback truly means a lot. If you ever need anything in the future, we're here to help!
Fantastic experience: Mal has been absolutely amazing. She is so friendly, supportive and always happy to help. Nothing has ever been too much trouble, and she has made the whole process feel so much less stressful. Thank you, Mal, for all your hard work and kindness – you are a credit to the team!
Thank you so much for your kind words and wonderful feedback!
We're delighted to hear that Mal made your experience such a positive one. Her friendly, supportive approach and commitment to helping our clients are qualities we're incredibly proud of, and it's fantastic to know she helped make the process much less stressful for you.
We'll be sure to pass your lovely comments on to Mal—she'll be thrilled to hear them. Thank you for choosing S Stone Management, and we wish you all the very best!
Fantastic experience: I’ve had a spectacular experience with the service. When we needed extra support Willow was very supportive and went far and beyond to ensure everything was completed in time. I highly recommend.
Thank you so much for your kind words and recommendation!
We’re delighted to hear you had a great experience with our service. Willow will be especially pleased to know her support made such a positive impact—she always goes the extra mile to ensure everything runs smoothly and on time.
We truly appreciate your feedback and look forward to working with you again in the future.
Fantastic experience: Daniel and the team have been nothing short of amazing. This company feels different to most estate agents. They have the personal, human touch and you get the sense that they really care for both tenants and landlords alike. Couldn’t recommend highly enough. Thanks for everything guys. Also, big shout out to Willow who is our regular point of contact. Nothing is too much trouble. She is dutiful, polite, professional courteous and just generally an absolute delight to deal with. Lee
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We're truly delighted to hear that your experience with Daniel and the team at S Stone Management has been so positive. Providing a personal and caring service to both tenants and landlords is at the heart of what we do, and it means a lot to know it’s been felt.
Thanks again for your support – we’re always here if you need anything!
Fantastic experience: I can't recommend S Stone Management highly enough. Yonela and Daniel were professional and never left us feeling out of the loop.
Thank you so much for your kind recommendation!
We're delighted to hear that Yonela and Daniel provided you with a professional service and kept you informed throughout the process. Clear communication is something we truly value, so it's wonderful to know you always felt up to date.
We'll be sure to pass your feedback on to Yonela and Daniel. Thank you for choosing S Stone Management, and we wish you all the best!
Negative experience: I called about two newly built properties they advertised. One was apparently under refurbishment (even though it was new), and the other, the landlord apparently changed their mind. I was offered two other properties, which I was reassured were to the same high standards. On viewing the properties, this couldn’t be further from the truth. So I have wasted my time and theirs. As if property searching wasn’t stressful enough, this kind of practice is just unnecessary.
Thank you for your feedback, and I’m very sorry to hear about your experience.
We completely understand how frustrating it must have been to attend a viewing that did not meet your expectations, particularly after enquiring about properties that were no longer available.
As you may appreciate, the property market moves extremely quickly, and in many cases, homes can be agreed or taken off the market within a very short period of time. Our team always aims to keep listings as up to date as possible, however there can occasionally be a short delay between availability changing and advertisements being updated.
In your case, it appears that a member of the team tried to assist by offering an alternative property so as not to disappoint you or waste your journey. That said, we fully acknowledge that the property shown should have been aligned more closely with your expectations, and we sincerely apologise that this was not the case on this occasion.
Providing a high level of service and matching applicants with suitable properties is something we take great pride in, and it is disappointing to hear that we fell short for you. Your feedback is extremely valuable and will be used to improve how we qualify and match alternative viewings going forward.
We would genuinely welcome the opportunity to speak with you directly, better understand your requirements, and assist you in finding a property that is more suitable. Please feel free to contact us at your convenience.
Thank you again for your feedback.
Negative experience: AVOILD if you cannot pass on annual household income criteria – Inconsistent communication and lack of transparency. £300 holding deposit got taken without return due to their 'play', or so called on going negociation with landlord & insurance company! While Caitlin has been a friendly and helpful assistant, our overall experience with S Stone Management has been extremely disappointing. From the very beginning, we were transparent about our situation: as only one of us is working full-time, we knew we wouldn't meet standard referencing criteria. To address this, we proactively suggested a 6-month upfront rent payment—a term we proposed even before viewing the property and explicitly included in our formal offer. This offer was accepted by the agency on these exact terms. However, after we successfully passed referencing, the agency repeatedly attempted to change the agreement. They pressured us to increase the upfront payment to 12 months, then 8 months, creating a high-pressure situation. It was only after we firmly declined these shifting requirements that they suddenly reverted to the original 6-month agreement. This inconsistency suggests that the higher demands were unnecessary and were perhaps an attempt to "test" our limits rather than a requirement from the landlord. The agency may have their own "side of the story," but the fact remains: if they needed to adjust the upfront terms, they should have done so BEFORE accepting our offer. By accepting the 6-month deal at the start and then moving the goalposts later, they have completely undermined our trust. Had we known the terms were subject to such inconsistent changes, we would never have submitted an offer or wasted our time. This approach has completely undermined our trust. It felt less like a professional negotiation and more like a lack of integrity. We have decided not to proceed because if this is how they handle the pre-tenancy stage, we have no confidence in how they would manage repairs, communication during a tenancy, or after you moved out from the property. A total loss of time, trust and money. You might be okay if you do meet the annual household income criteria and are able to go through the normal referencing process. But if your sitation are alike, and you value transparency and fair treatment, I would recommend looking elsewhere.
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations, as we always aim to provide a transparent and professional service to all applicants.
We would like to clarify that all offers made on a property are subject to referencing, landlord approval, and in some cases, guidance from third-party referencing providers or insurers. Where an applicant does not meet standard affordability criteria, it is not uncommon for alternative terms—such as increased upfront rent—to be discussed as part of ongoing negotiations. These discussions are not intended to cause inconvenience, but rather to explore all possible avenues to secure a tenancy in a way that is acceptable to all parties involved.
We appreciate that this process may have felt inconsistent from your perspective, and for that, we sincerely apologise. Our intention is never to “move the goalposts,” but to work within the parameters set by landlords and referencing outcomes, which can evolve during the application process.
In relation to the holding deposit, this is administered in line with current legislation and is clearly outlined at the point of application, including the circumstances under which it may be retained.
We are, however, pleased to hear your positive comments regarding Caitlin, and we will ensure this feedback is passed on.
We take all feedback seriously and will reflect on your comments to further improve how we communicate and manage expectations during the pre-tenancy stage.
If you would like to discuss your experience further, we would welcome the opportunity to speak with you directly.
Fantastic experience: I have received excellent service and will highly recommend them.
Thank you so much for your kind words and recommendation! We're thrilled to hear you had an excellent experience. Please don’t hesitate to reach out if you need any assistance in the future.
Negative experience: This estate agent uses very misleading marketing tactics. They advertise properties on Rightmove that appear to be of a very high standard. However, when you enquire, they tell you the property has already been taken - even though it was only just listed - and then offer to show you a “similar” property that hasn’t been posted online yet and supposedly has no photos available, but which they’re happy to arrange a viewing for. That’s where the disappointment begins. The property you’re shown is nowhere near the standard of the one advertised. It felt like a complete waste of time. I would strongly recommend asking for photos in advance before agreeing to a viewing - otherwise, you’re likely to be very disappointed.
Thank you for your feedback.
We are genuinely sorry to read that you feel disappointed with your recent experience. At S Stone Management, we take great pride in operating with integrity, transparency, and professionalism at all times. We would like to make it absolutely clear that we do not engage in misleading marketing tactics to generate enquiries, nor do we intentionally direct clients to alternative properties that do not meet the expected standard.
Our approach has always been to match applicants with suitable properties based on their requirements and to provide clear, accurate information throughout the process. If an alternative property was discussed, this would only have been suggested in an effort to be helpful and to offer additional options — never to mislead.
We did attempt to contact you today to better understand your concerns and to gain further clarity on the points you’ve raised, but unfortunately we were unable to reach you. We would genuinely welcome the opportunity to speak with you directly so we can fully understand your experience and address any misunderstandings. Open and constructive dialogue is very important to us.
Our reputation has been built on delivering a high standard of service to landlords and tenants alike, and we remain fully committed to maintaining those standards in every interaction.
Please feel free to contact us directly so we can discuss this further. We are more than happy to arrange a convenient time to speak.
Fantastic experience: Daniel was super duper helpful! Quick turnaround, very responsive. Really fought hard for us too.
Negative experience: Can’t rate this company at all, they don’t acknowledge emails and lie on the phone. Sent offer the same evening as the viewing and they couldn’t be bothered to even acknowledge the email I sent. I phoned and asked for an update and was rudely told by Yonela they are about to go into a meeting and she will update me later which of course she didn’t. Next day we phoned and asked for an update AGAIN and was asked if we considered going for anything more expensive then we have a chance. Avoid if you value your time. Poor communication and shocking service, good luck to any tenant renting with this company. Also the reviews on here must be either fake or from family friends etc .. very suspicious Edit: Replying publicly whilst still ignoring me privately is pretty funny and makes even more of a mockery to your business
Thank you for taking the time to share your feedback.
I am genuinely concerned to read your comments regarding communication, as maintaining clear, timely and professional contact with our clients is one of the core standards we operate by. At S Stone Management, we have structured processes in place for response times, call handling, and client updates, and we actively monitor these internally. If your experience fell short of that standard, it is something I take seriously and will be reviewing personally.
We manage a significant portfolio of properties and client relationships, and while the vast majority of our interactions are handled smoothly and efficiently, we fully acknowledge that when a client feels communication has not met expectations, it is our responsibility to address it promptly and constructively.
With regard to your comment questioning the authenticity of our reviews, I would like to respond to that clearly and professionally. Every review published on our profile is from a genuine client interaction. We do not solicit fabricated feedback, nor do we manipulate reviews in any way. Our reputation has been built over many years of consistent service, long-term landlord relationships, and successful tenancies. We encourage all clients — whether their experience has been positive or challenging — to share honest feedback.
Transparency and accountability are fundamental to how we operate. Where improvements can be made, we make them. Where concerns are raised, we investigate them.
I would genuinely welcome the opportunity to speak with you directly to better understand the specifics of your experience and to resolve any outstanding issues. Please feel free to contact the office and ask for me personally, and I will ensure this is addressed as a priority.
We remain committed to delivering a professional, responsive and transparent service, and we value all feedback as part of continually raising our standards
Fantastic experience: Grateful to Caitlin who's very helpful and efficiently handled everything together with the tenancy management team. A very professional agency with warm, supportive staff - highly recommend!
Thank you so much, Jie! We’re delighted to hear that Daniel and our team provided a smooth and supportive experience throughout your property journey. Your kind words mean a lot to us. We truly appreciate your recommendation and hope to assist you again in the future!
Fantastic experience: The whole team at Stone Management were responsive, professional and worked hard to get viewings on my property. I would highly recommend them and will use them again in the future.
Thank you so much, Nathalie! We’re delighted to hear that you had a positive experience with our team. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Fantastic experience: Nadia has been so helpful, communicative and professional! Great service
Thank you so much for your kind words, Ewa! We’re delighted to hear that Nadia was able to assist you with professionalism and care. Providing helpful and communicative service is always our priority, and your feedback means a lot to us.
Fantastic experience: Moved to London from Canada, Yonela made the process of renting so smooth! Was prompt at responding to any questions I had!
Thank you so much, Kendrick! We’re delighted to hear that Yonela made your move to London smooth and stress-free. Your kind words mean a lot to us, and we’re glad we could support you during this important transition. Wishing you all the best in your new home! ✨
Negative experience: Very disappointing experience with this agency. After moving out, we cleaned and cleared the property thoroughly, yet they made unnecessary excuses and refused to return our deposit. It feels unfair and unprofessional, as we met all the required conditions. I would not recommend this agency to anyone looking for honesty and reliability. Please don’t trust this agency very unreliable and don’t recommend to any one
Hello Jain,
We are truly sorry to hear about your disappointing experience with us. Please know that we take feedback like this very seriously, as honesty and reliability are values, we aim to uphold. We regret that you felt the process was unfair and unprofessional.
Thank you for sharing your experience—it helps us improve and better serve our clients.
Fantastic experience: I have oven query in my flat from last 1 week and I contacted Tahirah Sampson in the agency regarding that query and she sort out that query in 2 days time she arranged someone to fix that. Good service provided by her all staff of the agency. Thank you
Thank you so much for your kind feedback! We’re really pleased to hear that Tahirah was able to assist you quickly and get everything sorted with your oven. Providing efficient and reliable service is what we aim for, and it's great to know you felt well supported.
Fantastic experience: Yonela has been very helpful throughout this whole process, we couldn't have asked for a better agent
Thank you so much for your lovely feedback! We're thrilled to hear that Yonela provided such great support throughout the process. She's a valued member of our team, and we’re so glad she made a positive difference for you.
If there’s anything you need in the future, we’re always here to help!
Fantastic experience: Mickael was very helpful and friendly throughout the whole process. His communication was always 10/10 I would definitely recommend the S Stone Management team
Thank you so much for your kind words, Nellisa! We’re delighted to hear that Mickael was able to support you so well throughout the process. Clear communication and a friendly service are always our top priorities, and we’re so pleased you felt looked after. We truly appreciate your recommendation and look forward to assisting you again in the future!
Fantastic experience: 5 stars to all the staff at S Stone Management, in particular Tahirah, Mikael and Daniel. Our move from start to finish was full of ups and downs but everybody at S Stone Management did their utmost best to make everything as easy and smooth as possible and went out of their way on many occasions to get our move sorted. I would 100% recommend them and their services and I couldn’t ask for a better set of people to help us secure our move. Thank you for everything!
Thank you so much, Kamar! We’re thrilled to hear that Tahirah, Mikael, and Daniel were able to make your move as smooth as possible, even through the ups and downs. Our team always strives to go the extra mile, and it’s wonderful to know it made such a difference for you. We truly appreciate your recommendation and are grateful you chose S Stone Management to support your move!
Fantastic experience: Excellent service, can only highly recommend. Daniel the agent went above and beyond to help when problems came, and he found really lovely tenants for me. He has a good instinct when it comes to matching the landlord with just the right tenant. Office communicates very well, I am kept up to date throughout the whole process. Very happy with the experience so far, the service is definitely worth the fees. It gives me peace of mind and makes my life so much easier, as I live quite far from the property. Five stars!
Thank you so much for your kind words, Silvia! We’re delighted to hear that Daniel and the team were able to support you so well and find the right tenants for your property. Clear communication and peace of mind for our landlords are exactly what we strive for, so it’s wonderful to know we’ve achieved that for you. We truly appreciate your recommendation and look forward to continuing to assist you in the future!
Fantastic experience: Thanks Mickael for the wonderful experience. You made it easier.
Fantastic experience: I had great experience with yonela and Tarah , I really recommend them , they really take care of you
Fantastic experience: My experience with S stone management was amazing from start of my request till the end.I will recommend them again and again to anyone.
Fantastic experience: Kelly is very helpful And off course Daniel very helpful and on time
Dear Mustafa,
Thank you for your kind words about Kelly and Daniel. We're proud to have such dedicated and helpful team members. We're also pleased to hear that you were happy with the service. We strive to offer a wide range of quality properties to suit our clients' needs.
Warm regards,
S Stone Management Team
Negative experience: Seem a reasonable company if you are a property owner however had a bad experience with them letting a property on Air BnB. Cancelled with minimal notice and no real reasoning apart from change of circumstances. This could be genuine enough but week before London Marathon has left me with a huge problem. Could be an honest unforeseen circumstance but I would be weary if using through Air B&B as profile would suggest this isn't something they do as core business.
Fantastic experience: Outstanding Service – Highly Recommended! I had an exceptional experience working with S Stone Management in securing the perfect tenant for my property. From start to finish, their professionalism, dedication, and attention to detail were truly impressive. Daniel demonstrated exceptional expertise, assuring me that he would find the right tenant—and he certainly delivered. He took the time to thoroughly vet potential candidates, ensuring I secured a reliable and responsible tenant. His communication was consistently prompt, and he even went above and beyond by keeping me informed outside of regular working hours. I sincerely appreciate their commitment to excellence and seamless service. I highly recommend S Stone Management to anyone in search of a trustworthy and efficient estate agent!
Fantastic experience: I have great experience only with geradene she’s really helping girl so kind and she’s only one who provide us everything till end and still help us i only recommended her ❤️
Fantastic experience: I am truly grateful for the impeccable experience I had with your company. From start to finish, the service was nothing short of exceptional. I must give a special mention to Elizabeth, who consistently demonstrated attentiveness, helpfulness, and utmost professionalism throughout our interactions. Her dedication to providing a top-notch customer experience did not go unnoticed and is greatly appreciated. Thank you once again for an outstanding level of service.
Dear Anthony,
Thank you for your kind words about Elizabeth. We're proud to have such a dedicated and helpful team member. We're also pleased to hear that you were happy with the service. We strive to offer a wide range of quality properties to suit our clients' needs.
Warm regards,
S Stone Management Team
Fantastic experience: Rocky My experience with S Stone Management was one of the best experiences I’ve ever had. Geradene Nelson, Lettings Coordinator helped me step by step with the process of getting my studio flat. I highly recommend S Stone Management I am completely impressed with their service.
Dear Luanda,
Thank you for your kind words about Geradine. We're proud to have such a dedicated and helpful team member. We're also pleased to hear that you were happy with the service. We strive to offer a wide range of quality properties to suit our clients' needs.
Warm regards,
S Stone Management Team
Fantastic experience: Elizabeth was exceptional. Very friendly and provided detailed information. Extremely satisfied with the service provided.
Dear Ngonidzashe,
Thank you for your kind words about Elizabeth. We're proud to have such a dedicated and helpful team member. We're also pleased to hear that you were happy with the service. We strive to offer a wide range of quality properties to suit our clients' needs.
Warm regards,
S Stone Management Team
Fantastic experience: Geredene, Roxanne, Elise and Elysha were all helpful, good communicators, prompt and most importantly with a lovely property as well. Thanks guys!
Dear Boaz,
Thank you for taking the time to share your positive experience with our team! We're delighted to hear that you were satisfied with our services. Our team works hard to provide exceptional customer service and ensure a smooth rental experience. We look forward to assisting you again in the future.
Kind regards,
S Stone Management Team
Fantastic experience: Elyce has been a great help in booking and giving us the opportunity to view a property. I appreciate Elyce’ care in finding the perfect home for us and taking into consideration what our likes and dislikes are.
Dear Julie,
Thank you for your kind words about Elyce. We're proud to have such a dedicated and helpful team member. We're also pleased to hear that you were happy with the service. We strive to offer a wide range of quality properties to suit our clients' needs.
Warm regards,
S Stone Management Team
Fantastic experience: I had a fantastic experience working with Daniel at S Stone Agency. From the very beginning, Daniel showed professionalism, patience, and an in-depth understanding of the property market. He truly listened to my needs and helped me find the perfect one-bedroom flat that fit both my budget and lifestyle. Daniel made the entire process stress-free and was always available to answer questions and offer guidance. His dedication to finding the right place for us went above and beyond, and I couldn’t be happier with our new home. I highly recommend Daniel and S Stone Agency to anyone looking for a reliable, knowledgeable, and friendly agent. Thank you, Daniel, for all your hard work and support!
Dear Aleix,
Thank you for your kind words about Daniel. We're proud to have such a dedicated and helpful team member. We're also pleased to hear that you were happy with the service. We strive to offer a wide range of quality properties to suit our clients' needs.
Warm regards,
S Stone Management Team
Negative experience: Rubbish experience. I had booked to see a flat on Stockwell Park Road and even emailed beforehand to confirm the exact location. They had the chance to correct me but didn’t. When I showed up, they took me to a completely different property on the same street. When I called to ask what had happened, the woman on the phone was indifferent and unhelpful, claiming the property I wanted had been taken yet didn’t tell me before I turned up to the viewing + it’s still listed online. Feels like a sneaky tactic to get people to view the less desirable properties. Total waste of time. Wouldn’t trust this company.
Dear Phoebe,
Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration you experienced during your recent viewing at Stockwell Park Road.
When you initially reached out to book the viewing, we did inform you that the property you were interested in was no longer available. We regret if this was not communicated clearly, and we understand how disappointing that can be.
We would greatly appreciate the opportunity to discuss your experience further and address your concerns directly. Please feel free to reach out to us at your convenience, and we would be happy to arrange a time for you to visit our office for a conversation. This will allow us to better understand your perspective and ensure that similar misunderstandings are avoided in the future.
Your feedback is invaluable to us, and we would love the chance to regain your trust. Thank you once again for your input.
Warm regards,
S Stone Management
Fantastic experience: First off let me start by saying I very rarely leave reviews but I can honestly say dealing with S Stone management (My agent was Daniel) was THE BEST experience I have ever had with a lettings agency! At every step of the process he went above and beyond to make sure I was supported, well informed and communicated with! Daniel was phenomenal, I genuinely cannot recommend him highly enough.
Fantastic experience: After speaking to a few different agents while I was searching for a new property, I have to say that by far Neron had the best communication. I immediately felt at ease and confident that I would find what I was looking for. Neron was informative and professional while providing guidance and quickly making arrangements to move the process forward! If you’re looking for a new property THIS is who you go to! Thank me later :)
Fantastic experience: Daniel is very professional and knowledgeable. He showed me several properties, which helped me make my decision to rent one. Through the process, he was patient and answered all my questions thoroughly. His insights on the local market are invaluable, making me feel confident in my choice. I truly appreciate this.
Fantastic experience: S Stone Management provided me and my housemate with exceptional service. This agency went above and beyond to meet and exceed our expectations. A key highlight of S Stone Management is their outstanding communication. We were consistently kept in the loop throughout the entire process, ensuring transparency and peace of mind. Daniel, one of the agents, had an intuitive understanding of our needs. He went the extra mile to ensure that the landlord and us were the right fit. Highly recommended!
Fantastic experience: With Daniel Gayle’s help I have successful secure a property he had exceeded my expectation of customer service. He have been incredibly helpful along all the way as well as answering question down to detail to give me a full understanding of the procedure, I would definitely keep contact with him for further assistance.
Negative experience: I was having appointment with agent at 17h30, then no one come, when i call the office: they said this is wrong adress, this property is gone and i have to go an other adress 30mn far in this hot summer day. Is this agent? I don't advice any one to deal with this agent estate. They don't deserve 1 star they need 0 star
Fantastic experience: Wagner was very professional. He walked me through all the future changes of the property and reassured me and answered all my questions in a very polite way. 5 stars for his bedside manners.
Fantastic experience: Enjoy being shown around the property I enquired about and was assisted with other options within the area of my choice. Wagner Was helpful and the service was Aweosme.
Fantastic experience: Pleasant and on point viewing and assistance, thank you for all tips and making it a smooth process!
Fantastic experience: I had a great experience in my search to for a flat with Daniel at S Stone Management. He was brilliant, professional to answer my questions quickly. He worked to understand my requirements and desired features to find properties which saved me to find the right flat.
Fantastic experience: I had the pleasure of an apartment viewing with Wagner, and i couldn't be happier with my experience. He is extremely knowledgable about the property and the surrounding area, proving detailed answers to all my questions. His genuine interest in showing the property stood out and was very welcoming. He made the process of finding a new apartment enjoyable.
Fantastic experience: Wagner’s professionalism was consistent. He was right on time for the appointment, very polite and provides reliable advice. It is a pleasure to work with such a professionalist.
Fantastic experience: I recently had a fantastic experience searching for a flat with Neron at S Stone Management. From the start, Neron was well-prepared and responded quickly. He provided detailed information about the area and his in-depth knowledge of the market was evident, and he took the time to understand my requirements and desired features thoroughly. Throughout the process, Neron was always responsive, answering my questions promptly and even reaching out to the landlord when needed to get answers that required the landlord's input. His commitment to providing timely and accurate feedback was greatly appreciated. I felt understood and my preferences were genuinely considered, which ultimately helped me and my roommate find the perfect flat. I highly recommend Neron and S Stone Management for anyone looking for a new home. Their professionalism and attention to detail made all the difference!
Fantastic experience: I was shown 3 properties today by Wagner 2 in the same building he was very polite and informative he made the viewing a pleasant experience and I will be in touch to make an offer on the 3rd property
Fantastic experience: I recently had the pleasure of viewing a house with Wagner and I cannot recommend his service highly enough. From the moment we scheduled the appointment, Wagner was professional, courteous, and responsive. During the viewing, Wagner was incredibly knowledgeable about the property and the surrounding area. he provided detailed information about the house's features, and his expertise was evident as he answered all my questions thoroughly. I would highly recommend Wagner to anyone looking for a reliable and professional agent to assist with house viewings. His commitment to excellent customer service truly sets him apart. Thank you Wagner, for a fantastic experience! From Oluwadamilola
Fantastic experience: I love the reception from the manager..Mr Wagner. He actually took us round to flat and explained everything in details. It will be a nice place to live.. loving it. Thank you Chidinma.
Fantastic experience: It was very lovely chatting with Wagner. He answered all questions very well, and he’s very outspoken and respectful. Thanks agent Wagner. Because of him I’m definitely gonna get this apartment.
Fantastic experience: The interaction with Wagner during the viewing at 84 Battery was excellent.He offered an outstanding service though the property was kind small to accommodate my stuff.
Fantastic experience: My experience with S Stone management is a great one especially how MR WAGNER attended to me. He’s punctual, loving and patient. You’re the best. Thanks for today.
Fantastic experience: Neron was very kind and helpful throughout the whole process. Couldn’t have done it without him.
Fantastic experience: Exceptional service! All I can say is I’m beyond grateful that I came across this agency. Daniel was fantastic and went above and beyond to help me and my partner find the perfect apartment in such a short space of time and it was exactly what we were looking for. He honestly deserves a raise for how much he helped us during this time! When I went to view the apartment Wagner was super friendly, knowledgeable and professional when showing me around and provided a top quality service! Roxanne has also been absolutely amazing in supporting us after we moved in, and would call regularly to check if everything is okay. She has been so attentive and efficient in responding to our questions and is such a lovely person to work with. Overall the staff are excellent, very well-trained and a true asset to the agency. I’m more than happy with the service and would absolutely recommend!
Fantastic experience: We were welcomed and greated very professionally. Daniel was honest and reassuring with his approach and had an answer for all our queries. He also had a diligent attention to detail, bringing forward issues and solutions before we even asked. Based on all the above we were even more committed and motivated to go forward with the property. Hands down the best property viewing experience we have had.
Fantastic experience: Wagner is very helpful and professional. Very good service. Thanks for the arrangement today!
Fantastic experience: Highly recommended ! I reached out to Bianca and she is fantastic , she gathered all different information's and shared with all different options which makes things easier to decide. Overall it was a smooth journey. Very speedy response and and a very clear communication. Great work !
Fantastic experience: Estate agent Nisha was really helpful and friendly showed us around two properties in full detail. Loved having her.
Fantastic experience: Nisha was brilliant showed us around 2 properties was detailing it perfectly was very friendly and lovely honestly bless her
Fantastic experience: Loved the place we saw. Nisha was super kind and answered all of our questions. Out of all the property management places we have contacted S Stone was super helpful and quick to respond. Would highly recommend. Thanks Nisha!
Fantastic experience: Nisha showed us around and was absolutely lovely!
Fantastic experience: I had a great experience in my search to for a flat with Daniel at S Stone Management. He was punctual, informed me of the area, made sure to point out all of the amenities. He answered my questions and reached out to the landlord to have questions I had which required the landlord’s input answered quickly. What I appreciate most is that he is knowledgeable about the market and worked to understand my requirements and desired features to find properties which best aligned with what I communicated. This saved me a lot of time, and I felt that he took my comments and provided important feedback while helping me to find the right flat.
Fantastic experience: Nisha was very helpful and gave good info about the property :)
Negative experience: Not the property I'm the pictures on the confirmation email I was sent
Fantastic experience: Dan was so helpful and went the extra mile. Excellent service and very supportive, we were kept updated all throughout.
Fantastic experience: First thing I would like to point out communication was great. The property was immaculate the services with great. I would recommend it to anyone
Fantastic experience: I found Daniel’s approach always friendly and professional. All of the staff are exceedingly helpful even when it may not be within their remit to deal with the matter,, it gets handled with care and passed onto the right department. Kelly who deals with detailed matters is most experienced and was particularly helpful and efficient. Thank you all for your hard work it is much appreciated.
Negative experience: So unprofessional. Had a viewing for a flat and never informed me that the viewing was cancelled. No email or a call back. Called them back and they told me they left 2 voicemails which were not true as my last voicemail was 3 days ago.
Fantastic experience: Don’t usually write reviews but this company has been so helpful from start to finish. They have honestly made my moving experience so smooth. Will definately be using them again
Fantastic experience: Had a really good experience. The staff was very helpful and help me secure a property to let
Fantastic experience: I met Daniel who visited my flat, made a very good impression and really impressed me with his passion for his work. He clearly knows a lot about property, is very likeable and was generous and willing to be a source of trusted advice even though I hadn’t yet signed up to his agency. Blown away.
Positive experience: I am grateful for all the assistance you've provided and the immense effort you've put in, especially during the checkout day. Your consistent communication throughout the process has been truly remarkable. I genuinely hope that only the best comes your way. Dr A RAJGURU
Fantastic experience: The property shown was impeccable and the estate agent Daniel was on time, incredibly nice and approachable, answered all our questions and it felt really wholesome, where we as potential tenants were heard and seen. Really great also worth mentioning the before care of confirming and arranging viewings in a timely fashion to fit in to our schedule was amazing.
Negative experience: Very disappointing this morning, no key to view the property, flat is undergoing refurbishment and not finished yet, I will leave a bad review for you and never rent anything from your agancy, agent when viewing was also unprofessional and annoying, Many thanks, Hassan.
Fantastic experience: Thank you to everyone at S Stone management for their quick and swift approach in finding me the ideal tenant… it’s been smooth sailing and I would most definitely recommend.
Fantastic experience: This is undoubtedly my best EXPERIENCE in finding a property. Very reliable, quick to respond, excellent reception. The moving in plan is exceptional….. I will recommend any time anywhere…. Special thanks to Daniel and Kelly who where my direct guide.
Fantastic experience: Thank you very much for your attention and help, in the housing selection and rental process, as well as the help of Ebony! They helped us throughout the rental process.
Fantastic experience: Having dealt with Roxanne on the phone this morning, I was really pleased with her professional, polite and helpful approach to my query.
Fantastic experience: Kelly has been great, responsive to my all questions and on top of the admin of renting my property. Would highly recommend!
Fantastic experience: Kelly provided exceptional service during the boiler replacement at my property last week. Her quick thinking and cost-effective approach definitely deserve appreciation. I'm glad the tenants were not inconvenienced for long. Thank you very much Kelly. Regards Canice
Fantastic experience: We would recommend S Stone Management purely because of our experience with Daniel! He has been professional, helpful and very accommodating. We needed a place very soon and he has ensured that our needs were met and kept us updated every step of the way whilst being fully transparent!
Fantastic experience: Great service. Efficient. Always reachable
Fantastic experience: I would recommend S Stones Management to any one! Very professional, helpful and kind and they always go the extra mile or two! I was searching for an apartment at last min and I was not disappointed! Daniel went above and beyond with my search and with the help of Roxanne they made it possible! Thanks guys! Much appreciated! Kevin
Fantastic experience: Dan the agent in charge has been nothing but absolutely phenomenal in ensuring my securing the mound apartment and moving in was effortlessly smooth without any hassle of any kind! Top-notch fella, sound company, highly recommend!
Fantastic experience: Daniel is so helpful and profressional in helping us rent the property. Thank you a lot.
Fantastic experience: I had the pleasure of dealing with Lawson S Stone to arrange a tenant for my property. I was absolutely blown away by the professionalism of Daniel and Kelly who dealt with me throughout the process. The service from start to finish has been extremely smooth and pleasant. The efficiency, friendliness and knowledge from the team created total reassurance throughout all stages. Kelly kept me up to-date at all times and everything was explained thoroughly with no stone left unturned. After this experience this will be the only estate agent I ever use going forward for any of my properties. I cannot possibly recommend them highly enough. Absolute amazing 5* Service. Thank you so much!
Fantastic experience: Daniel from stone management helped me finding flat in delta point. He is such a nice guy and kept things transparent. I am happy to take services of Stone management. Thanks
Fantastic experience: We had a short time to found a property and Daniel the agent was excellent,he helped us a lot and I am so thankful for his hard work. Thank you, Carmen & Soma
Fantastic experience: We had a great experience - friendly with an unexpectedly very short turn around time. Daniel was superb and professional; his customer relationship is quite commendable.
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