Newton Property Management Ltd.

Fantastic experience: Contacted newton with an issue and was resolved quickly and efficiently by Tamur

Fantastic experience: Since she took over a few months ago, Corinne Jordan has been extremely supportive in both listening to problems arising in the communal areas of our building at Port Dundas Road as well as immediately responding to them in a positive and decisive manner. That kind of communication is so important - and reassuring - in a factor. Thank you, Corinne.

Negative experience: One of the worst factors to deal with, lies, slow communication, over priced and tender jobs out to favoured local ( expensive ) businesses. If you are in a development that tenders for a new factor then pick anyone but Newton.

Fantastic experience: Our new property manager, Jack Watson, seems to be turning things around. He is actually engaging with the property owners, communicating much more and arranging the things that need to be done. A breath of fresh air compared to past experiences with the factors. 5 stars for Jack. (Things were pretty bad before. I know at least one owner sold their property and moved away due to problems with past property managers.)

Fantastic experience: Every time I've contacted newton, the service has been great and super quick. The customer service team are always really helpful. A special shout out to Jade, who I spoke with about my query. She was so helpful and patient, took the time to explain everything clearly, and made the whole process really easy. Really appreciate the support!

Negative experience: Absolute trash. Every single month they are there with their hand out wanting more. I’ve started the process of contacting neighbours to secure a vote to get rid of them. The amount of money being charged is staggering.

Fantastic experience: Thank you to Jamie from the Aberdeen office for a prompt response to my mail regarding broken lock at building entrance, repairs carried out within a few hours.

Negative experience: Sent emails and tried to call to raise an issue on the development that needs addressing - never had a reply or an answered phone. Recently got a claim from a debt collection agency saying I owe money to Newton and they have sent reminders about it, despite me paying each bill I have had on their portal. You can already guess; no reminders have ever been received - yet somehow the debt collection agency now have my address, number and email...incredible. I've had some bad experiences but this is a new level. Seems good that some of the reviews below actually get an answer from Newton though, so thought I would give this a try.

Fantastic experience: It's only been about a year since Newton Property Company took over the management of the building of flats where I live. They are quick to reply when I have any query. Lana (in Aberdeen branch) has been very helpful and professional.

Negative experience: Avoid and compare the market if you’re already a customer. If I could give 0 stars I would. Insurance costs massively inflated as well as ‘management’ fees.

Negative experience: Do not buy a flat in a building managed by these people, you'll regret it almost immediately. (2023) An absence or regular maintenance let water come into my home from an overflowing gutter. It wouldn't be so bad, but this is the second time that this has happened in under a year. It would appear that the best thing to do is fix the problem yourself and mail them the bill. Not to mention that they don't answer the phones after 4pm. (2025) Above is now an annual stress and furthermore, you get to spend £250 a month to watch the building slowly fall apart; external door locks are falling out, stairwells are unsafe, and even the lampposts are beginning to fall over. And when you are stressed about all of this, being called "demanding" by the building manager who is presiding over this building expensively sliding into a heap, is more than a little frustrating. Also, if you get given an expensive bill for anything, their proof that they aren't padding them is to send you an invoice that they have made, not the one from the vendor. The staff at the head office are nice, and seem very competent and efficient, but it ends there.

Negative experience: Inept company. Not professional at all in communications. Tried to charge our estate 12 thousand pounds collectively to cut bushes and say it would take a week. After we collectively questioned the price it dropped to two thousand pound and a couple of days. How inept and embarrassing is it for a company to give two prices with a ten grand difference. Service to upkeep the estate is pretty poor as well all they do is cut the grass and inspect a few parts and that is done half hearted. Hopefully we get a change of factor soon as planned by residents *let me update newton property only sought alternative prices as they have said in response not due to them working correctly but rather as we as an estate insisted upon it. Half truths in your response *

Negative experience: Since after COVID these con artists have ripped my building off and continually sent ridiculous bill prices for services not undertaken. When requesting work to be done this has been over inflated pricing and getting contractors to buzz our house to show them the work at weekends at 6am etc. Told them I worked in the same industry and wanted paperwork sent over for monthly and annual safety checks and told they where hanging up and not to ask for further info or I would be getting legal letters

Negative experience: Newton Property claimed they would honor a vote by the residents of Parkland Meadows estate to terminate their services. The residents voted resoundingly, to leave Newton. They have gone back on their word. The residents of Parklands meadows had no say in Newton Property taking over the factor responsibilities of the estate and are now rinsing the estate for whatever costs they feel like imposing against us. They are a sham and having been provided proper notice of the termination of their services are now trying to throw all methods of beaurocratic nonsense to block our move away to a new company. AVOID AT ALL COSTS.

Negative experience: Awful factors, awful company. Not to be trusted. Increase charges without any notice. Never answer the phone or emails. Stay well away from them.

Negative experience: Would not recommend this company .. absolutely shocking service

Negative experience: Tried multiple times on different days to get in contact, they never pick up and never respond to voice mails. Let thieves steal packages and never got back to me

Negative experience: No building maintenance expertise. No response to queries. Every job carried out requires further work to rectify, always at more cost to owners. This company are useless, not fit to be involved in building maintenance in my opinion. Only reason they get 1 star is you have to give a rating.

Negative experience: At Newton property management the wheel is spinning but the hamster is dead. I was sent a letter from a debt collector regarding a £75 debt that I was never informed of, was then informed was a mistake and is also not visible on my online account. It later emerged that this debt is connected to a car parking space. My flat does not have one and I have been jumping through hoops to prove this to Newton, proving title deeds etc but I appear to not be believed. I have been unable to receive a call from Newton and am left with concerns about my credit score and the debt collectors. I have been a customer of Newton for 11 years the majority of which I have owned 2 properties and my August quarterly bill was in the region of £1700 (paid in full along with every bill for the past 11 years). I have now received another bill stating that I owe a late payment charge to Newton and the addition of this car parking charge. I assume the debt collectors are still pursuing this as I have not heard anything to the contrary. I have spent several hours over the past few days sorting paperwork for this issue. I would advise any customers of newton to keep accurate records of all paperwork, times of phone calls with them etc.

Negative experience: Joke of a company. Everyone's always in a meeting so can't take your call. Never get back to you. Plenty back handers to builders and roofers

Negative experience: Newton are utterly useless. Ripping their customers off. They take a ton of money and still keep their properties absolutely filthy. They apparently take all that money each month for ‘inspections’. Despite pointing out that it’s against the law for them to not maintain the property and keep communal areas filthy, I’ve had no response from them. Paying close to £1000 a year so them to do ‘inspections’. An absolute joke. Choose another company if you can. Only a matter of time someone sues them for expecting tenants to live in disgusting conditions

Fantastic experience: Since taking over from Atholls in Aberdeen, Newton and specifically our property manager Lana has been fantastic at managing the factoring needs of our development. Great communication with quick responses and a care to maintaining high quality service.

Fantastic experience: Robert, the credit controller was very helpful. Made the process for setting up direct debit very easy. Great customer service.

Negative experience: 'Staff are very polite and friendly however Absolutely disgusted, they were hired on behalf of the estate and do little to nothing in way of maintaining the area... Zero contact then received a phone call and email from a debt recovery firm for over £100 and additional "late payment fee" of £25

Negative experience: If it could be 0 it would. Roof storm damage in January. Informed them of this the next day. They said they would get someone out to look at it. Chased them up in March, May, August and a sent a letter of a formal complaint at the start September. No one has been back in touch about the roof damage. Paying for nothing.

Positive experience: Ive been in my home now for 3 years and feel as though we are constanlty receiving bills for "inspections" and "repairs" to the swing parks but yet I've yet to see any repair work being done. However, i cannot fault the people behind the phones. I recently spoke with Robert from finance department and he was excellent. Very down to earth and friendly. I feel comfortable enough to reach out to him again if I have any issues.

Negative experience: the staff are nice on the phone but the operations or lack thereof until it comes to chasing payments they gave me the wrong details for initially, via no-reply emails, make for a miserable experience. I would honestly prefer I didn't have to use their high-fee no-work services and it will affect my decisions on any housing I consider living in, in the future.

Fantastic experience: Had great customer service from Robert setting up my Direct Debit. Very helpful and friendly.

Fantastic experience: Robert was a great help setting up direct debit since I newly moved into my property. Very prompt and was very helpful. Thanks you :)

Fantastic experience: Scott, was very helpful and handled my query efficiently and professionally.

Fantastic experience: Every time I've called through the service has been great and fast. Shout out to the excellent customer service staff. Was helped by Jade today, who was dead helpful as a first time home owner in helping me get some things set up with the factor.

Negative experience: Poor customer service, minimal maintainence of grounds, parks are broken or out of use, covered in graffiti and dog excrement. Grounds and shrubbery are overgrown for most months of the year. not sure why I pay over 300 quid- for what service. Check invoices carefully they add on invalid fees and expect you to pay for services which do not benefit the particular area you are in.

Negative experience: This company does the minimum work to maintain properties and even after I moved house and paid the remaining balance they sent me, they're still chasing me for over £300 i don't owe. Company needs to sort themselves out.

Negative experience: Should be zero stars. Horrendous company which consistently lie to owners to support their own agenda. Will charge you huge fees for pointless, needless services that weren’t asked for. I have 3 years of unknown/incorrect electricity bills. I recently took them to a legal Tribunal at the Housing and Property Chamber and won, proving they don’t follow the proper procedures and even when I notified them in the beginning the consistently pursued these illegal policies. Unfortunately they reject any feedback or suggestions they are incorrect and you have to go to the Housing Chamber to prove your point. They rely on people not bothering so they can operate to their own rules. They couldn’t manage their way out of a phone box.

Negative experience: These clowns have just sent me an invoice for £0.76 (seventy six pence!) from 2022 for a flat I sold in Sept 2024 Was going to edit my original review of their terrible service but they’ve deleted their Aberdeen branch page (presumably because the reviews were so honest & horrific). Genuinely, by far the worst company I have EVER dealt with. Awful.

Negative experience: I used to live in a Newton Factored Property. If you have a direct debit set up, they email you every month to announce that they will bill you. This email says "For cancellations... please contact the merchant Newton Property Management directly". So when you move out, you do this. And they tell you that they will cancel your direct debit. But they don't. So they keep billing you even if you don't live in a Newton managed property. You do the reasonable thing and phone, asking for your money back. They don't send it back. You email. They say they will refund you and don't. You start a charge back with your bank and you write a review. These people will hang on to your money as long as they can, but god forbid *you* pay *their* bill late. Edit Aug 2025. I moved house in Dec 2024. I have just received a bill from Newton including line items from 2021. It’s amazing to me that a company that cannot adequately organise its own expenses to bill their clients with in 4 years of a charge supposedly being incurred has managed to invoice anyone at all. When will it end? Will I ever get to move beyond the phase of my life in which Newton send me invoices for years old charges?

Negative experience: Absolute joke of a company. Incurring fee’s to debt collectors when not telling bills are due and sending you on merry go round rides when trying to sort situation out. Poor contact, poor management & customer service, terrible resolution and help on offer. Avoid being dragged into their net. Scam of a company.

Negative experience: This is by far one of the worst companies I have ever had to deal with. I lived at a property for 5 years managed by Newton, communication is non existent. They bill you for random things and until you challenge them only then do they amend it. I am currently trying to close a ‘bill’ I am due when I lived out my property 6 months ago. My account was in credit, which they refunded after 3 weeks of trying. Now I’m trying to resolve this mysterious bill and trying to get in touch with anyone is almost impossible. If you are buying a house managed by this company I would think twice.

Negative experience: Horrendously bad service regarding making a payment. Spoke with Alan in customer services who did not want to listen at all. Explained issue when making payment and regardless of my evidence or explanation they passed on to a debt management company. Totally unprofessional and extremely unhelpful.

Negative experience: Would leave 0 stars if I could. Appalling service from property managers and you need to constantly email to get any response. Happy to send out emails saying they are increasing costs but unable to respond to emails querying the justification for this or provide any level of service to justify such increases. Our grounds maintenance company just stopped showing up and Newton had no idea till I emailed to question why we were being billed when no work was being carried out. I’ve not once ever seen a property manager on site they have no idea of the sites they are ‘managing’. Internal staff quite obviously do not communicate with each other. We had issues with our bins not being emptied and it took a month and constant emails for the property manager to action anything in which they utilized a contractor who didn’t even do the job properly which led to even more emails to get someone to empty the bins. The property hallways are constantly left in darkness as there is no maintenance of the overgrown trees at the back of the development despite them being in the property grounds which means serious lack of daylight into the flats and newton choose to have the hallway lights turned off earlier. I’ve argued about this for years with them. Their payment staff are just as incompetent and I do wonder if they even read emails or just reply with their eyes closed. I’ve been trying to ask our property manager Martin to fix the overgrown trees and hallway darkness for a while and no response to it. I’ve lived here nearly 4 years and I think the property manager must change every couple of months it’s always someone new and just as incapable of doing the job. Maybe they have a staffing issue aswell as being able to provide any acceptable service! Recently increased costs to owners citing increased improvement to service…what service? Where’s the improvements? I see none. They should be embarrassed to call themselves property managers.

Negative experience: Now thrice paid overestimated stairwell electricity bills in excess of £800 over 5 years and expected us to pay it and now in credit. Then expected to pay them when in credit! Wrong flat numbers since 2019! Bad communication. Take your fees and don't care. Now want more for bond. Mucked up bills, most expensive energy supply for our stairwell! Worst factors ever dealt with.

Negative experience: I find most of the reviews here very hard to believe. They are the worst Factors ever. I have taken pictures over the last few months of the state of the building and private car park. They get over £50000 fees a year and do absolutely nothing for it. When you call about an issue your are treated as if your just moaning. There are lights not working the lift and stairwell are never properly cleaned. A few of the residents are looking to get new factors. I have tried to upload more pictures of the state of the car park and lights not working onto their main profile but they have somehow blocked me from doing so. Says a lot about what type of company it is. Avoid at all costs, don't throw your money away. Another major point is that they only factor 5 days a week so if you have an issue at the weekend forget it unless you want to pay for it yourself. They are absolute shite.

Negative experience: If it were possible to award zero stars, this bunch of utter charlatans would would be utterly deserving. I can't say in the two yeas I've been a prisoner of their ridiculously expensive "service", I've ever seen a single example of anything I pay for. They don't do any work and don't reply to messages but are lightning quick if you don't send them money the nano-second they ask. Avoid at all costs. Forever.

Negative experience: Everyone take a look at the photos. £384 on my most recent bill for play park inspections. If you enjoy paying that much on a months bill, may Newton is for you! They are just straight up scammers. I am fortunate enough to be up to date with my bills. Their bills have been really high for months though & several neighbours have not been able to pay from my understanding. Newton decided to send a letter saying that some of my neighbours have been unable to pay. They are now going to take legal action against my neighbours and if they cant get money.... myself and the others that paid will be responsible to pay at a later date. Bills include: Picking up leaves (November - February) - there has been no leaves during this period. We pay £2k per month towards grounds keeping for litter picking and someone to pick up sticks and leaves. They also charged us £30 to wash a window on the communal front door. Pointless payments and Linda Thomson defends them. Let me be clear. Newton would rather send the "cant pay we will take it away" to people instead of reducing costs. These people would rather take legal action against struggling people than find ways to cut costs. I have suggested ways and they ignore me. They have suggested nothing to me. They have also never considered any options to cut costs. They have only considered: 1. Legal action 2. Making others pay (punishing the ones who follow their rules) 3. Increasing the float (more bills... thats how to fix it)

Negative experience: AVOID this terrible company. Happy to take money from customers but not provide a basic service. We are meant to have monthly communal cleaning (which we pay for) and it stopped without any information over 6/7 months ago. (We had to inform them!) We have been chasing this up with their Aberdeen office for almost 4 months with no luck, no urgency and no care. Waste of time and energy. Aberdeen - take your business elsewhere. It’s not the first time we’ve had issues and I unfortunately know it won’t be the last. They just don’t care!

Negative experience: I have been trying to get resolution of concerns since October 2024, and just go around in circles. This seal was applied in Oct 24 and disintegrated immediately. 2.5.25 I am pleased to say that Newton accepted that the initial work was poor and repaired the windows at their own expense. It has taken some time but the problem was resolved.

Negative experience: Utterly abysmal service. I am now dealing with debt collector letters from Scottish Power for the third time as invoices are paid so late if at all by this property "management" company. I've been emailing to try to get answers and -nothing. They spend so much time creating portals and contact forms that they never seem to have time to answer any queries. Our building was shifted to a property "manager" with a smaller portfolio for better service. Aye right - not seeing it. We self managed for a while - no problems then, but now we're paying for shoddy service. Sort yourselves out quickly. I have now spoken to the finance section and they will speak to the property manager and he'll be phoning. End of day Friday - after emailing and phoning - no phone call, but there's another email all about how they aspire "to support the way we like to work with our customers — in a friendly, personal, and responsive way." Aye right, looking forward to it.

Negative experience: A truly awful company to deal with. I have had an ongoing billing dispute for 9 months now. This has been an error on Newton's part, and despite assurances that it would be rectified, I am still waiting! I have spent many hours now chasing this up, via phone calls, emails and I am now onto my third complaint letter. Nine months would suggest I am either being fobbed off or their internal communication policies need a serious review. This has culminated in me receiving a debt collection letter yesterday: - despite being told my account would be placed on hold twice over the past six months - after being told in March that a credit would be applied to my account and this would finally be resolved. So, in summary, after nine months of me chasing a simple fix to my billing, I am embarrassingly being chased up for a bill that is still incorrect and for £240 more than I actually owe. Something I believe will affect my credit rating! I have never missed a payment for anything in my life, and to be at this stage has caused me great stress, when all I am trying to do is be proactive about paying my correct bill. It is beyond unacceptable, and I have lost faith that it will ever be fixed. I am a senior manager for a large company in Glasgow and will now be making sure I inform as many of my colleagues and customers of this appalling experience.

Fantastic experience: I asked Newton property about having a fence erected at my property ,and I was given the go ahead providing it was on my private land, five stars for prompt reply to my request.Thank you,John Kelly.

Negative experience: Unfortunately, they considered the essence of my enquiry as a personal matter, even though it literally concerns the structural integrity of the building that they are responsible for.

Negative experience: Trying to manage properties over 40 miles away does not appear to be working for NPM. The use of contractors who are not local means services are over priced and in two cases costing over £500 for a door lock replacement and cleaning a stairwell. Something needs to improve soon. For clarity on the door lock front, no replacement keys were required as the original lock mechanism was used. As for the cleaning costs which I assumed to have been carried out once a week, the contractor clarified by replying it was undertaken once a month, which quadruples my initial calculations shown below: Determine Total Cleaning Time in Hours for 8 Weeks: Cleaning time per stairwell per session: 6 minutes = 0.1 hours Total cleaning time for three stairwells per session: 3×0.1=0.3hours Total cleaning sessions in 8 weeks (assuming weekly cleaning): 8 sessions Total cleaning time over 8 weeks: 8×0.3=2.4hours Calculate Hourly Rate: Total payment for 8 weeks: £576 Hourly rate: 2.4576=£240per hour Thus, the hourly rate is £240/hour.

Negative experience: Sorry but I have to be honest. Newton keep saying they're going to improve, and our new property manager is largely good. But the same things keep happening again & again - replies to emails going unchecked, work taking months & months, much longer than I'd should in my opinion to get done. Dealings with a director on a recent complaint have been good, things improve.

Negative experience: If you're considering working with Newton Property Management (NPM), ask yourself this: do you want to pay thousands of pounds to be ignored, exploited, and treated like a nuisance in your own home? Because that's exactly what you’ll get. What NPM have done in our community isn't just negligent — it’s strategic. It’s a deliberate campaign to undermine residents' ability to self-organise, make decisions, or even understand where their money is going. Here's a detailed breakdown of the harm they’ve caused: 1. £7,000 Roofing Job for... Two Tiles Removed NPM signed off on a £7,000 roofing job that resulted in the removal of two tiles. That’s it. No transparency, no consultation, no breakdown of work — just a four-figure bill for two tiles. 2. Six Flying Carpets Hired for Four Weeks — for a Two-Day Job To make matters worse, six flying carpets (roofing safety rigs) were hired and left on site for four weeks, despite the actual roofing work lasting just two days. No explanation. No apology. Just more of residents’ money casually set on fire. 3. Paint Job Overpriced by 30% A basic paint job came in 30% over the agreed price, and once again, Newton shrugged it off like it’s completely normal to ignore budgets. Either they’re deliberately inflating quotes, or they’re incapable of basic project management. Possibly both. 4. Home Insurance Scam – 30% Skimmed Off the Top NPM “manages” our building’s home insurance through a broker, but here’s the kicker: they then take a 30% commission on top of what the broker charges. For what? Absolutely nothing. It’s a legal scam — quietly sanctioned profiteering from essential cover. 5. Cronyism and Rigged Contracting It’s clear NPM has preferred contractors — they return again and again despite poor work and inflated costs. There is no fair tendering, no competitive pricing, just a revolving door of hand-picked pals draining residents’ funds with zero accountability. 6. No Resident Consent, No Democracy Major decisions — including those costing thousands — are made without resident approval or meaningful consultation. Attempts to challenge or even question decisions are ignored or delayed until it becomes too late to act. 7. Deliberate Obfuscation and Withholding of Information NPM go out of their way to keep residents confused. Budgets are opaque, emails go unanswered, contractors are ghost-like, and detailed breakdowns of charges are virtually impossible to get. It’s not incompetence — it’s control. 8. Undermining Community, By Design Everything NPM does — from isolating residents to centralising power and creating confusion — makes it harder to form a functioning residents’ association. This isn’t just poor service; it’s a calculated effort to prevent collective resistance. Newton Property Management does not work for residents — they work on us. They profit from our confusion, our powerlessness, and our enforced dependence. This is a toxic, extractive, undemocratic operation hiding behind the façade of “property management.” Avoid them. Or better yet, organise, fight back, and get them removed I asked NPM to share an email to allow us to vote as a residents association. "Under the Property Factors (Scotland) Act, Newton is committed to operating transparently and in accordance with the Code of Conduct. While we are not required to facilitate votes regarding a change of factor, we do have a responsibility to support homeowners in accessing relevant information and exercising their rights. With regard to your request for us to circulate the online form or associated letter, I must reiterate that Newton does not distribute material on behalf of third parties, including residents. You are, of course, entitled to communicate directly with fellow homeowners through your own means." Just the absolute worst people

Negative experience: True to previous form, inefficient, poor communication between departments, take ages to deal with simple matters, don't do what they say when they say they will. Talk a good game but everything falls into a black hole, and you have to keep chasing things up to get a result.

Negative experience: **EDIT** I wrote the below review in December 2024, it is now 19/4/25 and this leak is STILL ongoing with still no works completed, has damaged furniture and walls and ceilings, Newton continue to lie about starting dates for work, speak to me like an child and are now threatening me to block me selling my flat for protesting THIS is what you are dealing with when you buy a property managed by them. Newton have left me and 5 of my neighbours with an active leak running down close wall and into the flats for 15 months, they have made some feeble attempts to review this and despite repeated reporting of issues leave you for weeks on end with no update and with water running into your flat. My bedroom has been damaged twice as the ‘repair’ they commissioned and took 6 months to do has done nothing. The are cheeky in correspondence avoid escalating complaints and deny any responsibility. I am unable to sell my home due to their negligence and this has happened in neighbouring buildings.Meanwhile they avidly arrange for unnecessary and useless tasks. They dont show any diligence in monitoring electricity and foot owners with a years bill in one go. They dont show any concern respect or care for clients. All this for £150 a month which they want to increase. AVOID AVOID AVOID

Negative experience: Having read all the reviews below. All 1 star I would have to agree with everything said. I have a number of issues outstanding. However, should they be resolved in the near future then I will amend my review. If not then I will explain my experience in more detail.

Positive experience: I have had a problem for about 9 months with my account but hopefully after positive discussions with Euan my problem will be resolved when I receive my next statement.

Negative experience: The worst company to be managed by and the worst property manager this business has seen is Scott. weeks and weeks of calling to be told everytime “Scott’s unavailable he will call you back” left numerous voicemails still not heard anything back weeks later. They are quick to increase the bill at every slight inconvenience or issue yet are no where to be seen or heard from when you ask them to do something or genuinely need their help. The whole management company is a joke and the staff are incompetent no wonder the property manager turn over is often its like they recruit from TEMU no basic skills, no human skills, no communication skills yet in charge of people’s properties makes me sick and appalled at the way we have been treat by this company over the last 2 years

Negative experience: Management for our development recently moved to Newton after handover a from previous Property Manager. Unfortunately, to date the service has been appalling. No responses to our questions Issues we have raised have not been addressed. Requested actions not taken. At the moment I would NOT recommend them.

Positive experience: I reported a problem and spoke with Abbey who got the ball rolling very quicky. She is keeping me up to date with things

Fantastic experience: Very helpful and pro active, as soon as I contacted Newton I was contacted back instantly, I then received the information I needed and I was able to make a decision on how to proceed. Very friendly and helpful staff.

Negative experience: Can't give a zero or a minis sadly. Utterly useless property manager, Jack Moran. I genuinely hope you never have to deal with him. I have had to chase this guy for over 9 months. From start to finish total incompetence. I have a bath mat that could have dealt with everything to a better standard and got everything done more efficiently. Does your property have a plumbing issue? Yes, well Newton will send out a roofer to sort that First class Do you think Newton would send a plumber out to investigate the job? No, of course not thats up to the residents to find the issue. Do you think your property manager would be on the ball and have everything sorted in a few weeks? No, months of dithering, no contact or updates. Do you want to know whats going on with your property? Well don't ask Jack because he doesn't know either until you call him and ask. Then you don't find anything out until you call again and still nothing has happened! Would I recommend Newton? Yes, if you thrive off of stress and not having a clue what's going on and enjoy being ignored then again, yes. Seriously though, if Newton are looking for someone I can whip up a CV for the bath mat, will do a much better job than the current incumbent.

Negative experience: An automated process for requests for repairs to property. You receive an acknowledgement, then, when an action is taken, in this case, “job with contractor”, the item is closed as far as Newton is concerned. There is no human contact and no explanation of what has been done, when, or whether it was any good, or not. Very poor.

Fantastic experience: Hayley did an excellent job arranging and ensuring the required work was done plus followed up with individual owners for whom a specific remedial work was required. Prompt and clear communication at all times. By far the best PM service from NPM in several years. Thanks!

Fantastic experience: Two recent positive experiences with Newton, one being the prompt removal of wiring which had fallen in front of my window, the other was Newton sending official info that I requested. Thanks

Fantastic experience: Nothing but praise for Newton Glasgow branch after recent dealings with them. Absolutely 1st class. Post-covid, our business ran into difficulties and for the next few years we were really struggling financially. The arrival of newborn twins just increased our pressures. It was a period of extreme stress. During this time we fell significantly behind in the factors fees due on our home (amongst a load of other bills), and didn't particularly deal with it very well, burying our head in the sand rather than communicating better than we should have. When we got back on our feet some time later, we had already agreed a CCJ arrangement with Newton to pay back the outdated amounts, which completely wrecked our credit scoring. The good news was that we managed to pay off this amount in full only a few months into the agreement, however, as we continued to stabilise with some better fortunes. As there were some special mitigating circumstances at play which explained the historical situation, Laurent from accounts took it upon himself to personally write to Newton's legal team explaining the situation and requesting the possibility of the CCJ being completely wiped from our credit file upon settlement. He is an absolute credit to the Company. His compassion and understanding really gave the service that extra mile & personal touch, and i cannot thank him enough. We are now able to obtain a mortgage for a bigger property to house the new additions to our family due to a solid credit score. Thanks again to Laurent & Newton.

Negative experience: Had the unfortunate experience of having this joke of a company manage the communal areas of my old property. Completely useless when it came to questioning anything on the invoice. Was getting charged over £100 per month for communal electricity in a block of 12 flats which consisted of 9 LED lights. When I questioned them about it their reply was “we don’t actually take meter readings we just pass on whatever Scottish power estimate we have used” which is a joke because it’s physically impossible for the set up to use the kwH we got charged for. They also charged us for changing a lock which THEY lost the keys for. And passed it off as the lock was damaged. Avoid at all costs. Useless company unfit to manage properties just out to make them and their sister companies a lot of money.

Negative experience: Sent multiple emails since christmas about my roof on my flat and no reply. Newton are the worst factor out there. Tried to contact multiple times and just ignored. Poor

Positive experience: I had to speak to the contact concerned on another matter, otherwise the new system is not providing any meaningful respone in reasonsble time. The response "spoke re ******query" is not very helpful as it doesn't answer the query. On the plus side,the missing document was forwarded promptly after th phone call.

Negative experience: Incredibly poor service. No one seems to know what anyone else is doing. Been in my Newton factored property for months and have still to receive a welcome pack or any invoices for factoring fees. Eternally waiting for an email or call back from a 'manager.' As a person of disability this is an unacceptable level of extra stress. Mickey Mouse wears a Newton watch. Avoid!

Negative experience: Frustrating and disappointing service. Despite several emails dating back to 03/12/24 and with no one person taking responsibility, a simple Direct Debit issue has still not been resolved. My enquiry has just been closed and marked NFA required.

Fantastic experience: I reported a problem with lights being out in the car park of the complex and also in the vestibule of my block. I received an acknowledgement by return and then later an advice that my issue had been upgraded. Two days after that an electrician attended and the problem was resolved. Am very happy with the speed and efficiency with which my complaint was dealt.

Fantastic experience: I have been helped recently by two members of Newton staff who were both very helpful and courteous. John Mann and most recently Tamar Raza Unissa who updated my contact details and helped me set up a direct debit. Both members of staff were extremely professional and helpful and a credit to the company

Negative experience: AVOID I was with newton property management while staying in my old flat. When I left the flat I was advised all my debts were paid and I was refunded all additional funds that they held from my direct debits. Fast forward a year and my solicitor is now getting letters advising I am due them over £100 for unpaid fees. I have attempted on multiple occasions to contact my property manager and the accounts team but have had 0 response. I have today been advised that the case is being past to debt collector if I don’t pay in 10 days, which I don’t feel is fair considering I have on a number of occasions to contacted newton to discuss this. I am recovering from cancer treatment and the additional stress from newton is not helping this!

Negative experience: Do you like paying a large amount of money for below the bare minimum of a service? Then Newton is definitely for you. I have been factored by these clowns for over three years, and pay well over £100 a month for a shocking standard of service. Our bins are constantly full, attached are photos after no service for three weeks. Due to the issues with bins the development is swarming with rats - burying holes in the ground and walls. Newton in response to this have charged us a large sum of money to place three rat traps and have done nothing further, unsurprisingly the problem is still there. In response to the bins overflowing they have threatened cancellation of bin services to the residents which would make the problem much worse. Currently in talks with a lawyer as what they charge and the service they offer as a result is embarrassing. Have documented this over the time I have lived here and the responses received from them. The purpose of this review is to warn prospective buyers to AVOID any development factored by Newton as I guarantee you will be disappointed and angry during your time with them.

Negative experience: On takeover of the previous factor, Newton failed to ensure continuity of electricity charge, resulting in owners being overcharged. When alerted to this Newton steadfastly refused to investigate it with the electricity supplier. Newton’s resolution was to ‘pass the buck’ to the property owners.

Negative experience: Very bad. No one should ever use them. Newton Property Management LTD. The only thing they are good at is to take your money from your account and the service they give you is very bad. I would not recommend them to any body,. Please stay away from them. If I could I would give them Zero Star.

Negative experience: Very poor service and internal communication. I've only awarded one star for the Property Manager responding to my repeated emails. I moved home in June and have been waiting 6 months, and am still waiting, for a refund of my original float. Minus a disproportionate £72 'Sales Admin Fee' for not needing Newton Property Management Services any further. I have been told twice that my refund will be sent by bank transfer 'ASAP' and still don't have it. This company were my factor for 13 years with all my bills paid promptly despite mediocre service. They've asked for feedback - I would NOT recommend them based on my experience.

Fantastic experience: Have had numerous occasions to contact Newton Property as I m a new tenant and settling in.Found all of the staff I've spoken to or emailed very friendly,efficient and helpful

Negative experience: Sadly, Newton Property’s handling of the matter in my whole building on 12th December 2024 was exceedingly poor. The whole matter started with a member of staff forgetting to do something. That happens….and we can all live with that if the following actions are honest and well communicated. This error was simply built on by unidentified people at Newton Property with partial lies and half truths resulting in inconvenience and upset for residents. I sincerely hope that my property manager considers adopting the approach I laid out in one of my emails. Previously, I have been satisfied, and on occasion delighted, with Newton Property’s work, and I have told them so. I consider their actions on 12th December 2024 to be lamentable. I look forward to a return to their usual service.

Negative experience: Dreadful company! Staff have either ignored our issues or respond rudely. There's no transparency at all. Management fees added on for organising any extra works, outwith the normal quarterly works. Our development are actively looking at other management companies, including the company we previously used. Newton simply don't care. They've forgotten they actually work for us.

Negative experience: We had the misfortune of having Newton as our factors in a flat we owned for just over 2 years. We made repeated complaints about the ground maintenance company not showing up, or just coming to eat their lunch in our car park and then leaving. After many of us got together there was some improvement, but we were definitely over charged. Fast forward nearly 18 months after we sold the property and they sent an invoice for an outstanding amount. Having been used to this level of incompetence we paid it the next day, only to then receive an email stating it was an error and any payments would be refunded. This was August and my November email requesting a refund has been ignored. I posted a Trust Pilot review last month and on 21/11 someone at Newton replied with an different email address saying if I emailed that address they would personally respond. I emailed on 22/11 and have still not had any response. Appalling customer service.

Fantastic experience: Recently had to contact Newton seeking clarification of a calculation of their proposed increase to my monthly Direct Debit. The query was promptly , patiently and politely dealt with for me by Tam, and I would like to give a shout out to Newton on his behalf.

Negative experience: This company took over as our building factors months ago from another factor. 2 months ago I received my quarterly bill which was incorrect. The total amount was only divided by the 4. I called to say the bill should have been divided by 7 which included 3 other properties as per the deeds. I then asked for a correct Invoice to be sent out and was told by someone called Ewan that my payment would be put on hold as he would contact the previous factors as he blamed them for the error. Blaming the previous factor I found strange as they being the new factor should have known full well by just checking the deeds that all bills are divided by 7 instead of assuming the amount is divided by 4. Anyway I waited patiently expecting a call back as how we could proceed but, heard nothing. And instead of a call back. Yesterday 17th October 2024 I received a debt recovery letter which I am absolutely furious about. I called yesterday to speak to someone but no one was available. I then paid more than what the CORRECT amout should have been in the first instance on their automatic payment. I only did this in the meantime instead of taking matters further to save my excellent credit score. I was also advised prior that I had every right in the first instance to request an Invoice with the proper amount due, no matter their own procedures. This letter is causing me great stress and anxiety. I wait anxiously for a call back from my email I sent yesterday to hear why this sordid, intimidating, harrassment letter was sent out through no fault of my own. Especially and more importantly after my phone conversations with them that my bill would be put on hold.

Negative experience: There was to be a vote for owners at our flats regarding communal carpets the vote was concluded days after some owners got a letter while others didn't receive the letter,so didn't get to vote, after a lot of calls I finally spoke to the manager for the property and was told a serious of letters would be re-sent to us and so far we still have no letters, try calling and get told by someone the property manager will get back to me, but never do. They are not the cheapest property factors so would expect better communication

Fantastic experience: Was helped by Tam today. What great service... I needed to set up my online account, but there were issues with my email address. Tam talked me through, how to get it sorted. He then took me through getting my payments onto direct debit, so that I could enjoy the saving on my bills, as well as going paperless. Thank you so much for today Tam; you were great!

Negative experience: Really poor service, it takes them months to solve simple issues. They take long time to reply to messages, several issues with accounting. Once we got an insane electricity bill since they were not managing the contract properly with the electricity provider. Sadly I cannot put 0 stars

Negative experience: Zero stars - not property managers Three years on from initially reporting an issue with water ingress and it’s still not resolved. Building continues to deteriorate and be neglected under Newtons “care”. Countless account managers over the years, most of which have never visited the property and avoid meeting residents at all costs. Communication is terrible, homeowners kept in the dark. MSP now been notified given their inability to comply with the property managers code of conduct as set out by the Scottish Government. Disappointed and frustrated is an understatement.

Positive experience: I felt I have to compliment Newton on the very polite and helpful gentleman I met whilst he was out checking one of their properties. If only all property factors were as helpful as this chap, John (Mann) took the time to explain a bit about Newton (although he did say he hadn't been with them that long) and the services they provide for their clients. I went away with the desire to have my Factoring service moved to Newton and now just need to convince my co-owners to make the leap. Many thanks John you have given me food for thought.

Negative experience: Useless, disingenuous shysters who won't take responsibility for their failures. As a landlord with multiple properties I can conclusively say this factoring company is easily the worst of the 8 I deal with. Just look at how many times they've been taken to the tribunal and compare with other factors for an insight into their incompetence. Internal complaints procedure is a farce. Their code of conduct isn't worth the paper it's written on either... No accountability = shoddy service.

Negative experience: I left my apartment 3 years ago and i am still getting random bills every now and again from newton factors. Ill be honest they are horrendous and absolute cowboys who put the U into useless. Be afraid, be very afraid if you move into an apartment with these guys as factors.

Negative experience: I sold my property in November of 2022. I'm still receiving bills as of August 2023 - which I'm still trying to get clarity on. Even if it were clear, why is it taking 9 months to resolve final bills, if this is indeed the final bill. August 2024 - still receiving bills. TWO YEARS after I've moved out

Fantastic experience: I have been very impressed by the quality of service from Melissa , providing the most professional Management of my property ,always very cheerful and helpful under some difficult situations . Melissa is very approachable and open to any suggestions , looks at the good aspects of a situation rather than the bad ones. She is a credit to the company and I look forward to her continued first class service .

Negative experience: My building is looking for a new factors. I approached Newton as they had a good website so I thought I'd ask for a quote. My first two calls went unanswered, on my third i was put on silent hold for ten minutes after explaining I was looking for a new factor and then hung up on. On my fourth calli explained again and was put on hold again for 5 minutes after which I was told the woman in charge of new business would call me back. She didn't. If it is this difficult to contact this company to give them money, I shudder to think how they deal with burst pipes!

Negative experience: Poor communication and total disregard for owners who pay for a premium factoring service yet receive a substandard one. Posting here in an attempt to get a response from a company that ignore correspondence and take advantage of the patience and understanding of their customers. UPDATE Re your advice to contact my property manager, my latest attempt to do so has been on going for the last 3 months. I have sent several emails and have had no response

Negative experience: I've unfortunately been at the mercy of Newton Property for over 7 years now - currently being charged £144 per month! For 3 years whilst going through gruelling chemotherapy and multiple major surgeries to my head and neck, I've had water pouring in through my kitchen wall from what looks like a communal pipe behind the area. Newton deny its communal and are instead placing blame onto the home owner 2 floors up. The home owner is adament it isn't coming from him and once environmental health inspected, have also confirmed there are no obvious signs of it coming from there either. This has been a back and forth with absolutely no resolution. While recovering (my most recent surgery being today) I am having to write strongly worded emails and try to get someone to take responsibility to stop this leak so I can repair my kitchen. This morning I found white mould growing on the area and have already done my best to eliminate black mould which coated the wall. I'm at the end of my tether with it and will be seeking legal advice, something I will struggle to have the energy for but see absolutely no other option besides writing this review to hopefully grab their attention to do something about the issue once and for all. Just a couple of pictures attached - some from when I removed the kitchen cupboard from the wall. Inspection holes filled with expanding foam apart from the inspection hatch cut by Newton's contractors which I've had to cover with a pile of books. I take great pride in my wee flat as it's my first home. It seems Newton doesn't take pride in its business to ensure a satisfactory service. But they're quick enough to put their hand out for more money every quarter.

Negative experience: Like most other reviews on here I have to say I wish it was possible to make this one have minus stars. Been waiting 6 months for a buildings insurance claim to be settled. They have admitted the claim, admitted it was accepted and even admitted they have been paid in full by the insurers...but just won't reimburse me. My account manager/ factor just ignores my emails. I have other flats with other factors - they are 35% cheaper in fees and 100% better in service. The only thing this company is good at is PR and I fully expect a response to this review, full of platitudes and reasonable requests for me to contact factor@... Well I am fed up contacting factor@. I just want my money and I am starting legal action to recover it. Unprofessional and unhelpful to their core. If you have a choice don't deal with them.

Negative experience: The increases in property maintenance bills is absolutely ridiculous! 10 years ago I was £100 per quarter until these criminals took over. Since it has just shot up year after year. My quarterly bill being £366.78 this month, which they expect paid in 7 days in full! Absolute joke. Reconsider buying a property if Newton are involved.

Negative experience: Read the reviews. Terrible factor. Fees out of proportion to competitors and when issues do arise they take far longer than others to resolve them. Complete lack of empathy after the passing of a relative who lived in a property managed by Newton. I would avoid this company.

Negative experience: Moved into my flat nearly 3 years ago, kept getting hounded for the float money - I wasn’t aware of this before moving in and I also don’t see the point of it. Highlighted issues regarding ground lights that don’t work which make the area dark in the winter. Kept getting told someone would come out and look. Eventually 2 years later someone did but still no working lights. Over charge everything £5 for a bulb that becomes £25 plus £100 for someone to change it. When I brought this up to the site manager was told to do it myself. Over £800 every 3 months for cutting grass and blowing leafs round the car park. The garden people also missed I would say 2 grass cuts - the residents were still charged for the missed ones. In the nearly 3 years I’ve lived in the flat I’ve never seen anyone from newton out to see the flats or to carry out any inspections. Issues all have to be reported by residents that then amazingly for newton they can charge more for the issues raised. Now to give them come credit when I’ve reported issues most of them have been dealt with however it’s what they charge that’s ridiculous e.g over £100 to reset the communal lights.