The Property Centre: Estate and Letting Agents In Taunton
Information about The Property Centre: Estate and Letting Agents In Taunton
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What makes our clients love us?
Easy...our ‘Single Point of Contact’ model and our relentless pursuit of excellent marketing. We offer our clients an estate agent as their ‘single point of contact’ that will support them from the initial valuation, all the way through to the completion.
This means that the same Estate Agent that valued your home (and knows the most about it) will also be the very same estate agent that works with your buyers, handling offers and working with the solicitors. This gives our clients an absolute seamless focus on great customer service and making sure that every opportunity to sell their home is being dealt with by the right person.
Give us a call to be introduced to one of our friendly Agents.
The Property Centre: Estate and Letting Agents In Taunton: Reviews
Fantastic experience: I’ve had such a positive experience working with Laura George from The Property Centre. From the very beginning she has been incredibly supportive, professional, and always quick to respond to any questions. She has made the whole process feel much less overwhelming by keeping me informed at every stage and taking the time to explain everything clearly. I’ve really appreciated her friendly, approachable manner and the genuine care she shows. it’s clear she truly wants the best for her clients. Thank you Laura for all your help so far. I’m very grateful for your support and look forward to continuing to work together.
Fantastic experience: So far in our first ever property journey, Laura has made our experience so happy and warm. It’s very early days but we found a lovely home with The Property Centre Bridgwater. Laura has even extended a hand to help out family members also wishing to move into the gorgeous villages surrounding Bridgwater. We cannot thank Laura and The Property Centre enough for their help so far and all their help to come! ☺️
Fantastic experience: From a landlords point of view, the service is excellent, particularly Emily who has managed to resolve a damaged fence. Great work. Thank you. Pete
We’ve put so much work into our property management and letting service for our landlords to get to where we are, so this review means the world, thank you so much Pete!
Fantastic experience: From start to finish we can’t thank you enough Leah and the team at the Taunton branch. Leah has been professional from the first meet and has worked hard and kept in contact with the both of us at all times on WhatsApp and by email and telephone. Any appointment was arranged in good time and all communication was done in a professional and friendly manner. Our house is now sold STC and we have been fortunate enough to find a new bungalow with Leah and the team as well. Obviously it’s early days but if the sale goes as well as our purchase then we can’t thank you enough for all your hard work. Simon and Emma
Fantastic experience: 5* just simply isn’t enough to rate Louise at The Property Centre, her level of professionalism, kindness, understanding and communication is the best we’ve ever come across when working with an estate agent. We cannot recommend Louise enough and will be telling all friends and family to choose her when selling their properties! She’s kept us up to date throughout the process, chased on our behalf when things were becoming slow and is always there to help with any questions. We’re so grateful and so glad we picked you to sell our house!
Fantastic experience: Really impressed, start to finish. Beau Matthews helped me flee a flooded property and enter a new one in 1 week flat! Good comms all the way.
Fantastic experience: Leah at The Property Centre has given everything and more to the process of selling my flat for me! The selling process can be so overwhelming especially when it’s your first experience with it but she made every step easy and helped where she could along the way. I trusted Leah with all the negotiating and we got my flat sold quicker than I expected and I trust that she will be there to help all the way up until handover day. The communication has been the biggest highlight for me and I would recommend Leah and The Property Centre now to everyone, Thankyou!!
Thank you for your lovely review Kimberley! We're delighted that Leah has been able to guide you through your first sale!
Fantastic experience: After a year on the market with Stags and GTH we changed to the Property Centre who then sold our house in 17 days! A world apart...not just with their amazing photo's and videos (so much more effort went into it) but they learnt so much about the house they could answer every question and 'sold' the house to potential buyers - didn't just show ppl around! Their communication is excellent too - I just can't recommend them enough. Other estate agents could learn a lot from these guys!
We're over the moon to hear you've had such a positive experience. It's been a pleasure to work with you. Thank you!
Negative experience: I have rented through The Property Centre for the past five years, and my experience has been up and down. At every inspection, the focus has been on criticising cleanliness. Photos are taken and I am told the property has not been cleaned to a satisfactory standard, despite the fact that the property itself is old, damp, and has received little to no meaningful updates or maintenance during my tenancy. There is a clear difference between lack of cleanliness and long-term wear, damp, and deterioration caused by poor upkeep, yet this distinction is repeatedly ignored. Tenants are quick to be accused of causing damage, while the agent fails to fulfil their responsibility to ensure the property is maintained to a reasonable standard. As a result, I now feel too scared to report issues when they arise, due to fear that I will be blamed or held responsible rather than supported. The inspections feel one-sided and unfair, placing blame on tenants while overlooking the landlord’s and agent’s obligations. After five years, I would expect a more balanced, responsible, and professional approach to property management. Unfortunately, that has not been my experience thought the years.
Thank you for your review and for being a tenant with us over the past five years. We’re sorry to hear that parts of your experience haven’t felt positive.
Our inspection process is designed to be evidenced, consistent, transparent and fair to both landlords and tenants — and it’s a key reason hundreds of Somerset landlords trust us to look after their properties. We carefully distinguish between cleanliness, wear-and-tear and age-related issues so that our reports remain accurate and protect all parties, including long-term tenants.
We always encourage prompt reporting of maintenance issues, as this helps prevent further deterioration and ensures properties remain safe, compliant and well maintained. This approach is part of our commitment to delivering a high standard of management for landlords while supporting tenants throughout their tenancy.
We’d be happy to review the specifics of your concerns directly by emailing us/calling us so we can ensure you feel supported and that the property continues to be maintained to the correct standard.
Fantastic experience: Anisha at The Property Centre in Taunton has been absolutely wonderful. She has been patient, kind, and extremely helpful in guiding us through the process and answering all our questions. Her professionalism and friendly approach made everything so much easier, and we really appreciated her support. Highly recommended!
Thank you for your review! It's lovely to hear that Anisha has made the process so smooth for you!
Fantastic experience: I’ve had an excellent experience with this letting agency managing my rental property. Dan, one of the directors, has been consistently kind, understanding, supportive, and highly professional. The company as a whole has been very proactive and reliable, particularly when dealing with maintenance issues, which has given me great confidence that my property is being well looked after. I had previously used a different agency where the service was poor, so the contrast has been significant. I would highly recommend Dan and his team to any landlord looking for a professional and trustworthy letting agent.
Fantastic experience: Sold our property through Louise and her team at The Property Centre. Amazing from start to finish. Great communication throughout. Pushed for the move to happen before Christmas so we could be in our new home Highly recommend. Thank you
Fantastic experience: A massive thank you to Leah for everything she did to help us complete on our purchase - she was unfailing in her tenacity and a real pleasure to deal with!
Fantastic experience: From the beginning, Leah has been amazing with the help of Connor and Toby! Their communication has been amazing throughout and they have gone above and beyond to make sure that we feel supported through the process of selling/buying a house. They have communicated with the solicitors and other agents and have taken it all off our hands, which has made the process so much easier! Thank you so much guys! I would highly reccomend using the property centre!
Fantastic experience: Selling our house was a process I had been dreading, but after engaging The Property Centre in Taunton, those fears were quickly put to rest. They delivered on their promise to sell our property swiftly and kept us well informed throughout, providing clear, meaningful and friendly updates. Their determination in chasing the buyer and their solicitors ensured that exchange and completion were handled promptly and efficiently. I would not hesitate to recommend The Property Centre to anyone looking to sell their property, especially Louise, who was absolutely fantastic throughout.
Fantastic experience: Would rate 10 stars if I could! The property centre have been extremely helpful and professional throughout the lettings process. They have given me a stress free experience and I would highly recommend them to anyone. A special shoutout to Anisha who was extremely approachable and supportive throughout the process. Thanks to Anisha and the team for all their help :)
Fantastic experience: Kayleigh is incredibly helpful and responsive, Her quick and positive responses made a huge difference, and I'm very grateful for her exceptional service. I highly recommend her.
Fantastic experience: The Property Centre have been absolutely amazing since the start. We was desperate to get the house listed and sold as soon as possible, which Leah helped us with and had everything listed and sold within days. Outstanding service and super friendly!
Fantastic experience: I had an issue at home and was so impressed with how quickly and smoothly everything was handled. Emilybwas incredibly helpful and responsive, everything was arranged the same day I reported the problem. The team that came to fix it were absolutely great, professional, respectful, and efficient. They solved the issue quickly and were a pleasure to have around. It really made a stressful situation so much easier. Huge thanks to Emily and the whole team for the excellent service!
Fantastic experience: Staff at The Property Centre are always friendly, helpful and patient. Found a buyer quickly, sale went through quickly too.
Fantastic experience: Toby has been so lovely. Responded quickly to my enquiries, not too pushy when viewing and allowed me space to think. Checked up without harassing with calls and was supportive of me finding the right place even elsewhere. Thanks so much!
Fantastic experience: I have been dealing with Toby Harding in the purchase of my property. He has shown me round 2 properties, one of which I have decided to purchase. Toby has been both professional and efficient in dealing with this, answering my questions and concerns promptly. He has been very friendly and extremely helpful every step of the way. Overall I am very pleased with the level of service I have received from The Property Centre and from Toby in particular.
Fantastic experience: A big thank you to Louise, Connor and the Team for all your help with our recent sale. You kept us informed and up to date with what was happening throughout our journey. Any issues that came along you were only too happy to help and advise on. The photos and videos of the property we sold were brilliant and attracted the right buyer. Would definitely recommend The Property Centre after our great experience with them.
Fantastic experience: Thank you very much to The Property Centre! Throughout our experience with them they have been professional, transparent and excellent in everything they have done. The communication and response during the process was always very prompt and informative letting you know where you where, whether that be a phone call or regular update through the WhatsApp group. The initial instruction to proceed completed very quickly and very professionally with the advert for my property looking amazing. I will definitely be using The Property Centre for any Sales and Lettings in the future. Thank you again to all but a big thank you to Leah, Connor and Toby for everything you've done.
Fantastic experience: Leah from the property centre was very professional and helpful with selling our property. Thank you Leah
Fantastic experience: TPC have been great, they have provided me with solid marketing advice and feedback in respect of viewings, especially Connor who was fantastic and did all of the viewings. I am very pleased with the service they offer and I would recommend them to friends and family.
Fantastic experience: A really positive experience. The whole team have been super helpful, not just with the sale of our property but also with our onward purchase. Louise also deserves special mention for always being available for help and advice along the way! Would highly recommend TPC!
Fantastic experience: Fantastic service from Anisha and Beau through the entire process of getting my flat on the market for renting - great photos and service! Beau has been brilliant with the viewings, really approachable, knowledgable and friendly. Fantastic service and great estate agents to work with! ☺️
Thanks so much for the 5 star review!
Fantastic experience: Louise and Connor have been fabulous!
Thanks so much for the 5 star review!
Fantastic experience: The Property Centre have worked hard to sell our property. Thanks guys
Thanks so much for the 5 star review!
Fantastic experience: I had a fantastic experience letting out my property through The Property Centre. Beau was my estate agent, and I couldn’t be happier with the service he provided. He was professional, knowledgeable, and kept me informed at every stage of the process. From marketing the property to securing reliable tenants quickly, everything was handled efficiently and with great attention to detail. I felt completely confident leaving my property in Beau’s capable hands. Thank you Beau - Highly recommend!
Thanks so much for the 5 star review!
Fantastic experience: The property centre has been amazing throughout the process of me and my partner renting our first property! I first spoke with Toby who was amazing, he ensured I had all information needed and supported my throughout the process, Beau booked me for my viewing and he was amazing, clearly pointing out the best bits of the property which really sold it to us! He walked us through the next steps and was very supportive throughout this process, I can’t thank Toby and Beau enough it was a very smooth a speedy process!
Thanks so much for the 5 star review!
Fantastic experience: The Property Centre manage my rental property, and as someone living abroad, having a team who go the extra mile to ensure everything is handled efficiently and runs smoothly is essential. That’s exactly what they deliver. I would fully recommend them to any landlord looking for peace of mind and a hassle-free experience!
Thanks so much for the 5 star review, David!
Fantastic experience: Living on Merseyside , trying to purchase retirement property in Taunton , then up popped Connor , who did a 20 minute facetime viewing with us , he really went the extra mile , such a great communicator as well as a pleasant person , thanks Connor
Thanks so much for the 5 star review!
Fantastic experience: Excellent service and Louise was always quick to deal with any enquiries
Thanks so much for the 5 star review!
Fantastic experience: Fantastic service from this excellent team. If you are looking to sell your property I would wholeheartedly recommend you use this firm. They are super dedicated and on the ball.
Thanks so much for the 5 star review, Alison!
Fantastic experience: I have had a number of contacts with the letting department, particularly with Anisha who was always very helpful. Thank you for all your help and support.
Thanks so much for the 5 star review!
Fantastic experience: From initial contact to getting our house on the market, they have been professional and available when we have reached out. They came out quickly to do marketing photos and were so friendly and helpful that the time that they were here flew by. We have been given regular updates in a shared WhatsApp group which is really helpful. This means we aren’t having to check in various places for updates. We have every confidence in their ability to sell our house.
Thanks so much for the 5 star review, Tracy!
Fantastic experience: The property centre have been fantastic. I’m currently purchasing through them and they have been wonderful from the offset. From my initial viewings, they listened to my wishes and needs and accommodated that into the properties I viewed. Once I found a property I liked, I arranged for a second viewing with Toby who was fantastic and allowed me plenty of time to ring my mum who is overseas. He was kind and understanding throughout the offer process and reassured me when I was anxious about the process of putting an offer in. Toby’s also been able to accommodate further re-visits so I can get things measured up, take more photos and videos and generally stayed in contact and has kept me updated through the process. Overall, really impressed and can’t wait to finally move.
Thanks so much for the 5 star review! We hope you're happy in your new home :-)
Fantastic experience: Bought our first home! Team so friendly, they made the process so easy. Charlie was super efficient and knowledgeable answering all our questions! ♥️
Thanks so much for the 5 star review! It was great to help you onto the property ladder!
Fantastic experience: Very happy with the service provided, especially with Toby as he is very friendly and very helpful.
Thanks so much for the 5 star review!
Fantastic experience: Toby was very professional when showing us a property.
Thanks so much for the 5 star review!
Fantastic experience: I had a veiwing conducted by a young gentlemen named Beau. Very well mannered friendly and really intentive to description of listed property. Made me feel super welcome and conversation was fantastic. Really happy with the viewing I received today. Ashley.
Thanks so much for the 5 star review!
Fantastic experience: I had the pleasure of having Beau, although new, he was so helpful at helping me find a pet friendly property for my sister, he was so understanding and was so willing to find out all the information on the property no matter how big or small! He truly is one of a kind character and if I ever have to look for a new place for myself or anyone in my family, he's my go-to guy!
Thanks so much for the 5 star review! Beau is certainly a great guy!
Fantastic experience: I am currently in the process of buying a property and Toby has been fantastic and I would recommend Toby and the property centre when buying a property, Toby has been brilliant! David Stevens
Thanks so much for the 5 star review!
Fantastic experience: Great service and attention to detail, and fully met our needs and quick deadline! Would highly recommend.
Thank you for your review and recommendations Matthew!
Fantastic experience: The team was excellent with their services. Prompt responses and very efficient problem solving.
Appreciate this Osim, thank you!!
Fantastic experience: Excellent service from Jon and the team. Purchase went through smoothly and Jon was instrumental in getting a last minute glitch resolved. Faultless.
Thank you Phil, hope you enjoy your new home!!
Fantastic experience: The property centre has delivered impeccable service so far. We wanted fast, professional support in getting our property on the market and everyone has gone beyond expectations. The video that has been created for marketing our much loved home was created in an unbelievable timescale and captures the heart of this unique property! Huge thanks to all involved!
Thanks Hannah, so happy it all went well
Fantastic experience: Aja took fantastic photos of our flat and a really cool video tour, which showcased the space extremely well - we even asked for a copy to remember our first home after we've left!
Aja is over the moon with your review Elliot, thank you
Fantastic experience: These guys were great advising how to get our property ready for the market, how to price it & getting people thru the door to maximise our opportunity to sell. Thanks team
Thank you so much Helen, this means a lot, really appreciate your kind words!! ❤️
Fantastic experience: Louise from The Property Centre was excellent, as were all the other staff that assisted our sale. Excellent communication from them and really efficient, they had our advert online within a few days of our initial enquiry. Would highly recommend for anyone looking to buy or sell in the Taunton area!
Thanks Matt, Louise and the team are over the moon with your review ❤️
Fantastic experience: Incredible service and results! Having worked in the property industry for many years I knew that TPC would be the best option for me and they did not disappoint. Fantastic service, marketing and results. Sold my property for a price I was happy with in a timely manner and always went above and beyond. Been really helpful with updates and progression and cannot fault them. Thank you so much - special mention to Louise who has been incredible.
Thank you so much Connor
Negative experience: We phoned twice to ask to view a property. No contact from them at all l.
Fantastic experience: Fantastic estate agents that are modern and very accommodating. Communication extremely strong and work very hard for both buyers and seller. Thanks team!
Thank you Rik!
Positive experience: Tom and Laura were very nice and friendly and ensured all are queries were answered as soon as possible. They were collaborative in ensuring both the sellers and buyers are doing the right things in speeding up the lengthy documentation process.
So happy it all went well, thank you so much for your lovely words! ⭐️
Fantastic experience: Dan and his team are exceptional in their approach. Happy to help and give advice always if you need it, whether you need help with your rental or have questions on how the market is performing or even if you are thinking of diversifying. They are always on hand to give their input. I would have no hesitation in recommending them, in fact, I already have.
Thanks so much for the review, Amanda!
Negative experience: Recently moved out of rental property managed by property centre in Taunton. Our property was originally rented with Richard Gibbins but then handed over to the property centre for rentals. We have had nothing but bad service from them. They have held our deposit as the land lady was not happy with the garden in a residential area known for poor soil/gardens especially in winter months. On the inventory it was written that the garden is acceptable for this time of year however the landlady disagreed and proposed we pay for re seeding. We as tenant felt this was unfair if the letting agency had agreed this was ok for time of year. They made us wait for quotes for this regardless this took 3 weeks. They pressured us to have viewings whilst we were moving out which we felt was unfair. We are still waiting for our deposit and we moved out in November. Every time we ring we are put through to answer phone or people are always in meetings. We get promised a call back and they never do call back. We feel this is really poor communication and has been managed very poorly. they have already re rented the property we moved out of and we are still waiting for our deposit and had to pay deductions from it even though there is tenants already moved in to. really unhappy with the service. Do not recommend.
Fantastic experience: I would strongly recommend Tom, I was with a cooperate high street estate agent for 7 months. In that time, I had 7 different agents try to sell my house (a modern, 3 bedroom semi detached house in an estate). After not getting anywhere with them and after some poor advice from them, I decided to look elsewhere. Tom came in and took on the house. In about a week I had more viewings than I had previously and after about 10 days of the house being on the market it was sold! I think a lot of this was down to Tom's professionalism, work ethic and personal touch. So if you are looking for an agent that will get your house sold then I recommend you give Tom a call!
What a fantastic good news story!! Thank you Sam!
Fantastic experience: I highly recommend The Property Centre for their exceptional service in selling my house. Tom and Laura from Bristol were outstanding professionals—knowledgeable, proactive, and incredibly friendly. They guided me through the entire process, from the initial listing to the final sale, ensuring everything ran smoothly. Their dedication and timely follow-ups made the experience stress-free and efficient. Thank you, Tom and Laura, for your fantastic work!
So great to hear our Bristol team did well for you, thanks for the review!
Fantastic experience: We couldn’t be more thrilled with the exceptional service we received from The Property Centre! From the very first interaction, their professionalism, knowledge, and genuine care stood out. Selling a home can be a stressful experience, but the team made it seamless and stress-free. They provided an honest and accurate valuation of our property, and their marketing strategy was second to none – the photos and descriptions showcased our home beautifully, generating significant interest almost immediately. Within no time, we had multiple offers on the table. The communication throughout the process was impeccable. Whether it was providing updates, answering questions, or chasing up paperwork, The Property Centre team went above and beyond to ensure everything progressed smoothly. They kept us informed every step of the way, which gave us total peace of mind. What truly set them apart was their dedication and personal touch. It was clear they genuinely cared about getting us the best result, and their expertise made all the difference in negotiating the sale. They worked tirelessly on our behalf, and the outcome exceeded our expectations. If you’re looking for an estate agent who is professional, efficient, and genuinely invested in their clients, look no further than The Property Centre. We couldn’t recommend them highly enough and would absolutely use their services again in the future. Thank you for making our home-selling journey such a positive experience!
Thank you so much for the amazing review, Dan!
Fantastic experience: After being listed with a couple of estate agents, we'd slightly lost hope that we would ever sell. But Property Centre were so proactive at getting viewings and pushing the property that they managed to get a buyer within only a couple of months. Genuinely so grateful we swapped. Thank you!
Thank you so much Kate :-)
Negative experience: Landlords - AVOID AT ALL COSTS!! We opted to rent via property centre and found immediate contact / communication issues. Sadly the issues are from the top down, management to team members. We were given tenants without referrals who also (after the fact) we were told weren’t ideal, who then stopped paying us rent, along with destroying our immaculate new build home and sub letting to others during their time in the property. Now this wouldn’t be the worst thing as problems happen in life, and as we paid for Property centres rental guarantee (complete waste of time) which didn’t pay us, leaving us to get a credit card to cover missed payments. Again, accidents and problems occur, which you would then hope a fully managed service (that we paid for), would MANAGE the issue. Again, this did not happen, we were chasing every other day to find out the issues and what we could do, but they seemed more concerned with not upsetting the tenants rather than helping their client I.e us! Furthermore it took us to talk directly with the tenants causing the issues and tell them of our struggles financially for the tenants to agree to leave! We understand problems occur, but it’s how it’s managed that makes the difference between good or bad service. At every single turn it has been poor from property centre, from their recommendation of tenants, to the management of the issues which occurred, through to simple communications! At every turn we have had to chase, we’ve been ignored and constantly trying to get answers when for instance we sought fixing the house back to pre incident conditions, it’s taken 2 weeks for any financial calculations regarding deposits and to finalise everything properly. Once again our 3 phone calls today have all been ignored until my partner rang on a different number and it was answered immediately. We then raised our concerns to the managing director who had the Gaul to say it was nothing to do with them, remove any accountability and merely blame us. Instead of seeking resolution or taking any responsibility. This is a continued issue from property centre and if managing directors act like this no wonder their staff also do. Since changing estate agents we’ve not ONCE had to chase or wait for communication to occur. We listened to property centres advice regarding selling our property, which has again led to us being in a financially worse position AGAIN, along with the tenants who refused to pay, and then fabricated their own version of events to remove any accountability their end. Whilst all this stress was ongoing, financial problems mounting for us and serious concerns, the 30% payment we finally received from the tenants before leaving, the property centre made sure to take their FULL management fee before giving us the remainder. Instead of speaking to us, being fair, understanding, or trying to calculate a fair way to do things which helped us out (their client) they made sure to take their full payment whilst still not paying us the rental guarantee insurance for the first month of missed payments. This was absolutely disgusting behaviour and accurately shows how Property centre operate and true reflection of their priorities! Very very poor service at every turn, communicate with a landlord if they face financial challenges, and manage the problems that occur if you claim to offer a “managed service” with “rental guarantee insurance” You can never prevent bad situations or problems occuring, but we relied upon yourselves to help us sort it and at EVERY SINGLE TURN you failed us! The only reason we sought clarification or reassurance wasn’t to be a pain guys, it’s because you continued to let us down and further lead us into debt and longer periods of stress than needed. Simple communication and understanding is all it took to improve the bad situation we found ourselves in! Be better!! I’d avoid these at all costs!
Dear Toby,
We understand as a landlord, in a very small number of cases, complications can arise. However, for the benefit of anyone reading this review and for the benefit of our staff who worked very hard addressing the issues that arose, we feel it is important to address the inaccuracies in your review.
Tenant Referencing:
The tenants in question passed rigorous referencing checks, including credit, financial, and residential history, which were shared with you prior to the tenancy starting. The decision to accept the tenants was ultimately yours, and we proceeded based on your approval.
Rent and Legal Protection Insurance:
We appreciate your concern regarding the Rent and Legal Protection. We can confirm that an insurance claim was initiated immediately when arrears occurred. However, this claim was not required to proceed as the tenants cleared their arrears after consistent follow-up by our team. You were kept fully informed of this process and the tenants’ eventual compliance.
Communication with Management:
Both our Managing Director and Lettings Director were available to you throughout this tenancy via direct phone lines and WhatsApp, often extending communication beyond regular working hours to provide updates and support. We acknowledge the importance of prompt communication and were consistent in responding to your concerns.
Property Condition and Deposit Handling:
The state of the property was assessed the day after the tenants vacated (02/12), and we ensured that all necessary repairs were addressed promptly, with the costs accounted for from the tenants’ security deposit. The entire process was completed and finalised by 13/12, well within reasonable timelines.
Final Payment and Management Fee:
The final payment received from the tenants was part of an early release agreement, which you approved, and the proportional management fee was applied to the reduced payment as per the terms of our agreement. Our management fees are standard and reflect the services provided, even in challenging circumstances.
We appreciate that this situation caused stress. However, we must respectfully disagree with your overall characterisation of our service, as it does not reflect the consistent efforts made by our team to resolve the challenges you faced. Unfortunately, sometimes things go wrong that cannot be avoided, but it is very evident that when things began to go wrong, we acted quickly and efficiently to protect you.
At The Property Centre, we are committed to continuously improving, and we take feedback seriously. While we recognise that challenges can arise in any tenancy, we firmly believe in resolving them professionally and in a way that upholds our commitment to both landlords and tenants.
If you would like to discuss your concerns further, we are happy to have a private conversation to address any lingering issues and provide further clarity.
Fantastic experience: Amazing videos of all properties. All very nicely put together.
Thanks for the review Jack!
Fantastic experience: Let me start with saying that it does matter (extremely) which estate agency you will pick to deal with your sale. I was dealing with another agents before employing The Property Centre and it was nothing short of nightmare. The Property Centre sold me within 2 weeks from taking over. They achieved full asking price, which was more than I wanted and more than previous agency suggested. Sale is a daunting process and you rarely know everything that is happening with your sale. Not with The Property Centre you don't. They have set me up an extremely helpful group chat to keep me informed on the progress of everything and they were chasing things for me with both sides solicitors. Absolutely worth every penny of their well deserved commission. I know other people who sold using The Property Centre and their experience was as good as mine, which means that the business is just operating that way and puts customer first. My heartfelt thanks to Jon, Lizzie and everyone else at The Property Centre. Keep on doing what you are doing and soon others will have no customers as I could see the difference from the day 1.
Thanks so much for the review, the team loved working with you! :-)
Fantastic experience: A fabulous tenant finding experience with Nisha @ The Property Centre. Being our first time letting Nisha was very responsive, full of advice and very helpful. She went above and beyond to reply to messages outside of her working hours, Nisha also ensured we felt confident with our final tenant. Keep going Nisha - you’re smashing it!!!
Thanks so much for the review Summer :-)
Fantastic experience: Had a great experience with Sarah at the Property Centre! Very, polite, professional and friendly. Would 100% recommend!
Thanks so much for the review :-)
Fantastic experience: I have recently completed on my first property and The Property Centre have been amazing throughout the whole process. Ellie showed me around the property and was so friendly and knowledgeable and really helped me to see that the property was right for me. I brought my Dad to the viewing with me and as someone who had bought and sold many houses over the years and dealt with a lot of estate agents, he was incredibly impressed with Ellie. I was kept updated throughout the entire buying process and the team were always quick to respond to correspondence. I will 100% use The Property Centre for any future sales/purchases and will recommend them to anyone.
Aw thank you Georgia, that's so wonderful to hear! Well Done Ellie :-)
Fantastic experience: From the very first moment we were looked after superbly. Ellie was fantastic showing us around the houses we wanted to look at, and assisted in finding the house that was right for us. We were kept up to date with all the going on throughout the buying process for our house, and would really recommend !
What a wonderful review! Thanks so much :-)
Fantastic experience: The property centre has been fantastic with our move. We are 1st time buyers and everyone who we worked with was fantastic. From finding us out home to ensuring we had everything sorted and picking up the keys. We would recommend them if your looking for your 1st home or of your moving. Thankyou so much to everyone and to Ellie for helping us find our new home ❤️
Thanks so much for the review Sophie! Ellie is fantastic :-)
Fantastic experience: Tom and Laura were great in my recent purchase, always quick with any enquiries or questions I had and more than happy to let me have further viewings. They even went above and beyond during the final week to help me get things over the line for my preferred completion date. Highly recommended.
Thanks so much for the review, Paul!
Fantastic experience: First time buyer so is quite a daunting and complicated process, but the property centre have been amazing throughout. Ellie showed me round the property and she was great. Bubbly and approachable, making it easy to ask her questions. If she didn't know the answer, she found out very quickly for me. The property centre updated me throughout the process and kept me in the loop. They also chased up the solicitors for me to speed the process. Ellie and the rest of the team have been amazing, highly recommend!
Thank you so much for the review Ellen!
Fantastic experience: Georgina and Kayleigh are very efficient to deal with and a pleasure. For us as subcontractors we require details and current status of what’s required for us to carry out what is needed for their landlords, and the girls make sure it’s all laid out for us to achieve this . Wouldn’t hesitate recommending them .
Thanks for the fab review!
Fantastic experience: Dealt with Georgina, fantastic communication and answered all questions I had. Amazing service.
Thanks for the review Erica :-)
Fantastic experience: I highly recommend David Bower for anyone seeking a professional and personable real estate agent. Throughout our apartment search, he demonstrated excellent knowledge of the local market, communicated effectively, and prioritized our needs and preferences. His guidance and attention to detail made the entire process smooth and stress-free. We are extremely grateful for David's outstanding service and expertise in helping us find the perfect apartment.
Thanks for the review, great to hear David gave you great service ⭐️
Positive experience: David Bower provided support beyond the transaction as we had gone through a couple of viewings without success .His assistance made the whole process lighter and good communication to help us through each stage .
Thanks for the review, great to hear David gave you great service ⭐️
Fantastic experience: Great Customer Service!. We had a problem with our heating and hot water. Gemma organised the repair quickly, efficiently and was very professional. She kept us updated throughout the process. We couldn’t recommend Gemma and The Property Centre more.
Thanks for the review, great to hear Gemma gave you great service ⭐️
Fantastic experience: Great company and service. Professional, personable, and without issue. For this superb service, I highly recommend Property Centre and Danny for all your property management needs. Danny was approachable, friendly and professional when it came to helping me and my families needs, as well as find the right solutions that suited us. Thank you Danny and team!
Thanks so much for the review, Danny is a star ⭐️
Fantastic experience: I recently had some maintenance issues with my property, after a conversation with Danny all stress was alleviated and the issues were sorted quickly and efficiently, big thanks to Danny
Thanks so much for the review, Danny is a star! ⭐️
Fantastic experience: I recently had an incident where the flat above had a leak and it caused damage to my property. Danny was able to deal with this in a professional manner, keeping me and my tenants updated daily even when the insurance company kept requesting further information. Because of Danny we were able to get the remedial works completed in a timely manner Thanks Danny
Thanks so much for the review, Danny is a star! ⭐️
Fantastic experience: Danny was incredibly helpful when it came to supporting the maintenance on our property
Thanks so much for the review, Danny is a star! ⭐️
Fantastic experience: Excellent service from Georgina Agar who is always polite, helpful and efficient. Georgina has been very supportive and informative while managing the maintenance needs of my property, especially during the refurbishment of the house between lettings. Thank you very much.
Thanks so much for the review, Gee is a star! ⭐️
Fantastic experience: Georgina was lovely and helpful. Highly recommend.
Thanks so much for the review, Gee is a star! ⭐️
Fantastic experience: Great service from Danny. Sorted out my tenants issue quickly and without fuss. Cheers Danny.
Thanks so much for the review, Danny is a star! ⭐️
Fantastic experience: After looking for rental for some months,we walked into David office.He was so kind to our 3yr old who was causing interaption,he understood and his parental instinct kicked in and he started to talk to our kid,hence calming him down.He understood that my husband dint have a room to call his own and he got him a man cave hahahaaaa.. David understood his assignment,tailored it to what he saw,and what we talked about. He is a good lister,with a lot of empathy and compassionate.and smiling face as he welcomes clients from all races. I was not treated differently. We are grateful.. Juliah from Kenya
Thanks so much for the review, ⭐️
Fantastic experience: Anisha was recommended to me by a friend who has let her property through her. I contacted her in August 2023 and since then she has provided excellent all round service and has let 2 of my properties to very nice tenants in a speedily fashion. Anisha and the property centre come highly recommended to any landlords and potential tenants.
Thanks so much for the review, Anisha is a star! ⭐️
Fantastic experience: Excellent communication and assistance. Very friendly and professional. Highly recommend.
Thanks so much for the review, ⭐️
Fantastic experience: Personable service, dedicated and successful. Amazing result from the team at The Property Centre renting out my property. Cannot recommend them enough. Overcame some challenges together very swiftly. Fantastic marketing and great quality applications put forwards. Happy Agent, Happy Landlord, Happy Tenants.
Thanks so much for the review, Ivan ⭐️
Fantastic experience: Great service from this very professional , current property agency . Nish has been wonderful , explaining all relevant details and keeping me up to date with progress . Very helpful , energetic team that work tirelessly to help all clients . Highly recommend
Thanks so much for the review, Anisha is a star! ⭐️
Positive experience: Met a very lovely Anisha who helped me to get a property. Very professional yet supportive and caring.
Thanks so much for the review, Anisha is a star! ⭐️
Fantastic experience: Brillaint service from Georgina Agar! She was so helpful and went over and above helping us fix our issue! Georgina's very polite, reliable and efficient! Thank you again!
Thanks so much for the review, Gee is a star! ⭐️
Fantastic experience: great team really helpful always happy to help especially danny georgina and kayleigh
Thanks so much for the review, ⭐️
Fantastic experience: Kayleigh really looked after us during the transition. So helpful and answered all our questions. Thank you for such a supportive service.
Thanks so much for the review, it's great to hear ⭐️
Fantastic experience: Recently I had an issue with the waste pipes for my kitchen sink. Georgina acted extremely promptly in getting a plumber sorted to come out and fix the issue. Thank you so much!
Thanks so much for the review, Gee is a star! ⭐️
Fantastic experience: Amazing service. Very efficient and thorough in ensuring the property was looked after. Very good communication at all times and quick to solve ant problems. Highly recommend Kayleigh, Danny, Gemma and Georgina for all your property management needs.
Thanks so much for the review, ⭐️
Fantastic experience: I've always received excellent service from Danny. He and the maintenance team always keep me updated and ensure that any issues are resolved promptly. Great job, Danny!
Thanks so much for the review, ⭐️
Fantastic experience: Highly recommend Danny and the Property Centre for all your property management needs. Danny was super professional in getting to know me and the family as well as find the right solutions that suited us. Additionally the regular communications to update us were so appreciated. Thank you Danny and team!
Thanks so much for the review, ⭐️
Fantastic experience: I recently had a leak because of the bad weather, and Danny and the maintenance team were fantastic. They managed to get someone out the same day to fix the roof and kept me in the loop the whole time. Thank you
Thanks so much for the review, ⭐️
Fantastic experience: Recently had an issue with the hot water in my property. The issue was sorted quickly by Danny, he kept me up to date with the fix and when to expect the repair. Never had an issue sorted so quickly before in any rental property, thanks again!
Thanks so much for the review, ⭐️
Fantastic experience: Love the videos of the Property Centre properties! They really show the properties off and are so much better than propertiy videos I've seen on other sites :)
Thanks so much for the review, ⭐️
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