Chappell & Matthews Letting Agents Bath

Negative experience: Already posted a bad review but we were forced to remove by the company as we were told the issue had been removed. We moved in start of July to find 3 of the rooms not finished and unliveable. We were told these rooms would be ready to be moved in end of August which was a inconvenience but we agreed this would be fine. However, we are almost at October and the rooms are still unliveable and we are due to start University next week without a safe home to be in. We have so little communication with the Estate Agents as they are avoiding taking responsibility for there negligence in this situation. I would avoid renting from them as a student as they seem to put us at the bottom of their priority.

Negative experience: Terrible experience. Would give zero rating if possible! My daughter is in student accommodation, house supposedly ready for end of July, all students arrived to find a building site unable to be lived in. Two months rent and electricity paid,will only reimburse two weeks!!! Two months later just plaster on walls and plastic sheeting covering furniture. When contacting an agent at c&m was told not their problem, accommodation was liveable!!! Very, very unhelpful. STAY WELL CLEAR.

Positive experience: Chappell and Matthews were excellent for first time renters, especially for us students. Alice was kind and helpful throughout the entire process and made sure that all information was present at every time. The only reason this isn't 5* is because when the times for paying deposits and first months rent came up we recieved no information to send this money through and when I phoned them they said it was due within the next few days which did make money a little tight at the time however this was quickly sorted and the house process was made incredibly easy for us alongside our uni work so thank you all of you and thank you Alice.

Fantastic experience: Alice from Chappell and Matthews has been brilliant in sorting out our student house for us. We had a last minute change in one of our fellow tenants and she has been efficient in sorting everything out for us so that everything would be sorted before the next academic year. Cannot thank her enough for her assistance especially at this busy time.

Fantastic experience: Debbie & Dan were incredibly helpful, kind, and efficient. Would highly recommend them! Thank you!

Fantastic experience: Thank you Alice for being so helpful. Really helped us with squeezing us in for a viewing and getting everything ready to move in quickly and hassle free!

Fantastic experience: Brilliant service- quick, efficient, and lovely members of staff! Would definitely recommend!

Fantastic experience: Chappell & Matthews have been amazing. The properties they have been offering were absolutely sought-after. I would also like to commend our lettings negotiator Lauren who have absolutely been brilliant. She was very accommodating in answering all our queries. She is very friendly yet very professional. Our experience has been lovely all throughout.

Fantastic experience: We have had a wonderful experience with Chappell & Matthews, we were looking to move into a new place as tenants and the process couldn't be smooth or more efficient. The work of Claudia and Lauren has been exemplarily and they both have been so helpful.

Fantastic experience: The team here have been very helpful and for the 4 years I was a Tennant with them I couldn't have asked for a better group to look after me. 100% would recommend them. Lauren and Alice were always so welcoming when ever i called and did everything they could to help resolve any issues that arose.

Fantastic experience: I was looking for fast and good customer service. Lauren provided just that. Very professional and keeping us updated. Top job!!!

Fantastic experience: I am delighted to have been able to give Chappell & Matthews, Bath, five stars in every category for the prestigious ESTA award. They deserve every star, especially for their customer service which I have always found to be personable, prompt and efficient. My thanks to them for looking after this landlord so very well.

Fantastic experience: The level of service and attention to detail from all at Chappell & Matthews, Bath & Chippenham (2 Northumberland Buildings, Bath, BA1 2JB) is exceptionally high. This is one of 6 properties in my portfolio and I rate the service from Bath as the best. Nothing is too much trouble, the communication is punctual and always in an informative, polite and professional manner. The attention to detail over the management of the property is the stand out point.

Fantastic experience: 100% recommend going through Lauren if you get the opportunity very helpful and quick to respond to all our queries.

Fantastic experience: The renting process through Chappell and Matthews has been absolutely brilliant. With some of the highest quality properties and offer in Bath and also the outstanding customer service from our lettings negotiator Lauren this has been by far my most pleasant renting experience. Lauren was able to provide us with comprehensive answers to any questions we had about the property and also always kept in communication with our group throughout the signing process. If you are looking to rent property in Bath, Chappell & Matthews is the ONLY place you should be looking at.

Fantastic experience: Professional process for renting a student house made easy by Alice Parsons.

Fantastic experience: Thank you so much Alice for all your hard work in helping us pick our student home.

Fantastic experience: Lauren was very helpful with sorting out our student house. Thank you!

Fantastic experience: Renting with Chappell and Matthews next year. Have had a really good experience so far from the viewing to arranging the referencing. Lauren has been great in organising everything especially as we are not based in Bath at the moment.

Fantastic experience: I am a first-time landlord and went for their service. Rich did the initial evaluation and Lauren took care of the paperwork of the rental process. Everything was done promptly, got us a tenant within a few days at a good price. So far the experience has been smooth and worry-free.

Fantastic experience: After a few months of searching for a property in Bath, we were finally successful with a flat through Chappell & Matthews. Alice was extremely helpful throughout the process from initial viewing up until settling our first payment. The agents were always quick to answer the phone or respond to emails, making the process a breeze and far less stressful than a move could be! Would absolutely recommend using Chappell & Matthews for any property need!

Fantastic experience: We were a group of students who had to rent urgently. After talking with the Landlady and Chappell and Matthews, the whole process was sped up within a week. They were very cooperative during the whole process and helped us immensely during it. One minor downside is that they use Tili as a utility service, which is the exact opposite of cooperative and responsive. But that's not directly under their control. Just be sure to do your utilities a week ahead of time!

Fantastic experience: Alice was very helpful and attentive - big thanks to chappell and matthews for helping us move into our first house! professional, responsive, and answered all the questions we could think of.

Fantastic experience: Alice made the entire process of renting a house easy and effortless and provided extremely helpful and professional services. We are so grateful and can't thank Chappell and Matthews enough!

Fantastic experience: Thank you so much for the great service. Thanks to Alice for dropping off the keys out of hours to our address as we were stuck in traffic . If it wasn’t for this we would have had to put our furniture into storage.

Fantastic experience: I have dealt with both Lauren and Richard in Bath and I have found them very kind and helpful. When Richard met me to discuss letting my property, he came with comparative prices and very flexible options that could be tailored to my specific needs. Lauren kept in touch as agreed at all times. I can highly recommend them.

Fantastic experience: I am thinking to move to Bath from London and just wanted general advice and information about the area, schools jobs etc. A lady called Alice gave me so much information and was very helpful compared to a lot of the other estate agents , when i actually decide to move i will be contacting this estate agent

Fantastic experience: We have really appreciated our dealings with Chappell and Matthews. Lauren in particular has been so helpful and has been great at communicating with us and keeping us up to date. She is very professional and friendly, and we would not hesitate to recommend her. In our experience, Lauren and her colleagues go out of their way to be helpful to clients, and to find creative solutions to people's accommodation needs.

Fantastic experience: I rented a property in Bristol through Alice Jackson at the bath office, she was totally amazing; awesome service and very helpful and professional. she replied fast to all my queries and her assistance in renting a place has made that side of my move to Bristol a total breeze. i would definitely recommend Chappell and Matthews and especially Alice to anyone looking to rent.

Fantastic experience: The lettings team at Chappell & Mathews Bath were absolutely fantastic in letting my house. They were very attentive and professional. I highly recommend them.

Fantastic experience: As a Landlord wanting to rent out a property in Bath I can't fault the service given by C&M Bath. From the outset the team had done their homework & were very proactive in offering information about my property. They arrived at the first viewing, prior to getting my business, with a copy of the Energy certificate & list of other similar properties that were rented out locally. Good communication, friendly, professional. Definitely recommend using them.

Fantastic experience: Alice was an incredible help and we can’t thank Chappell and Matthews enough. We had a very limited time to find a new home in bath (that was pet friendly!) Alice worked very hard to meet our move in date even with a lot of hurdles in the path but never once did she get frustrated or give up. We are very excited to be moving into our new home and can’t thank her enough.

Fantastic experience: Excellent agency. Moving from London to Bath was not easy but thanks to Alice all was quick, well planned and no stress in the process. Highly recommending.

Fantastic experience: We were having lots of trouble finding a place to let in Bath, and Lauren was really helpful. She worked with us to help make our tennancy application as strong as possible, and she has helped us sort our insurance on the flat as well. They have been absolutely lovely, and I would highly recommend them.

Fantastic experience: Chappell & Matthews were incredibly helpful and responsive with a very odd request on my part. I had accidentally sent a parcel to my old house in Bath and Lauren from the Lettings department went over and above to help me out! She arranged with the current tenants for my parcel to be returned very efficiently and was fantastic at providing regular updates. A huge thank you to herself for making this happen. Highly recommend their business.

Fantastic experience: Concise. Consistent. Compassionate. I'm sure there are other words beginning with C that accurately describe C&M. My experience with them has been nothing short of amazing. Weekly phone calls to enquire about status, in addition to fantastic advice when pursuing rental properties. Alice J is a real asset to the team there! Thank you so much for your support!

Fantastic experience: THANK YOU ALICE! The last month I was beyond stressed trying to find somewhere to live! The renting market seems to be moving so quickly! Alice called me every week to check on how my search was going and also found me the perfect property in the end! I can now sit back and relax waiting to move into my beautiful little cottage! Beyond helpful, professional and took all of my needs into consideration! Thanks again!

Fantastic experience: Our experience letting with Chappell and Matthews has been fantastic! There has been a high quality of service provided by the wonderful Lauren throughout the letting process, who has been friendly and responsive with regards to all of our questions and has made the move in seem less daunting. Alice also accommodated a viewing for us on short notice as per our request and was professional and welcoming throughout. I would absolutely recommend using Chappell & Matthews to anyone looking to let in Bath, and thank you to Lauren for being a massive support to us and being so lovely throughout the process.

Fantastic experience: Made the move in process very simple and easy, Lauren has been super helpful, especially considering the antics of these Covid times ☺️

Fantastic experience: I would be very happy to recommend Chappell and Matthews Letting Agents Bath for their quality of service. I do appreciated their support for getting my tenant signed in a very short time.

Fantastic experience: Lauren was so lovely in helping us quickly get a viewing and confirming our move in date for our flat in Bath. She helped everything move quickly, and helped explain everything to us so well (considering this was our first rental property outside of uni, we needed a little help!). I'd 100% recommend Chappell and Matthews, generally speaking, as well, due to their transparency with us on our move in date. Thank you Chappell and Matthews, and thank you Lauren!

Fantastic experience: I would 100% recommend this estate agent, they made the tricky process of first time letting easy. With the pandemic making in person communication impossible the team were quick to respond to any emails or calls, excellent customer service. As a first time student tenant I was clueless about the letting process, but Lauren guided me through everything and helped me with any questions and queries that I had, no matter how small. Lauren is a credit to her team at Chappell and Matthews. If you can, ask for Lauren when letting

Fantastic experience: Speaking as someone who is incredibly busy with University and my job, Chappell and Matthews have been very patient and helpful in reminding me to complete the process needed to confirm the house we really want for next year.

Fantastic experience: The best agency I have worked with. Always helpful, all problems are solved quickly. I've been with them for 10 years and I hope there will be more to us. Alice is always helpful.

Fantastic experience: Chappell and Matthews were really helpful from start to finish when finding a rental. Their communication was excellent and speedy, and any issues are resolved quickly and professionally.

Fantastic experience: I would highly recommend this company, was assited by a lovely young woman named Lauren who couldn't have been more proffessional, friendly and helpful. I would give her service 10 stars if I could

Fantastic experience: After beginning to lose faith in the Letting Agents that Bath has to offer, Chappell and Matthews came along to show me there is quality out there and it comes in the form of my new favourite Lettings Agent Richard Hillier, he could not have been anymore helpful and ensured that my satisfaction was at the forefront of his mind during our interactions. Would recommend Chappell and Matthews to anyone and everyone. As a landlord a good quality Lettings Agent is vital for ensuring that my day to day operations run smoothly and stress free, I can wholeheartedly say that Chappell and Matthews have helped achieve this.

Fantastic experience: I’m a landlord and would highly recommend using Rich Hillier at Chappell And Matthews in Bath. They’re the best agents in the Bath area with a very professional service

Fantastic experience: Lauren is always helpful, support and positive. She's a pleasure to deal with

Negative experience: As a letting agent they failed both tenant & landlord. House ruined by not complying with their regulations. Filth & damaged property, total neglect. Unprofessional.

Fantastic experience: Very helpful and professional staff all round. Alice especially was very helpful in getting me setup in my shared house even at short notice, very supportive whole way through.

Fantastic experience: The best Letting Agents me and my fiance have used. We had Lauren Figurski as our Agent for our new home and went smoothly. Responded fast and kept us in the loop with everything! Highly reccommend

Fantastic experience: Lauren and Alice have been brilliant with our new letting, moving is such a stressful time but both of them have made everything so easy and stress free. Best experience with an estate agents we have had!

Fantastic experience: Excellent professional team - (Bath) Richard, Alice and Lauren - totally committed and tenacious. They have always provided good tenants to both my Bath properties and I highly recommend this enthusiastic team. V difficult coronavirus times but they continue to succeed... WELL DONE - will not hesitate to use you again ... jr - Bath

Fantastic experience: Looking for a student house is always a very stressful task, however Chappell and Matthews have made the experience as stress free for myself and house mates as possible. Alice was very helpful, and always clear on the steps that we needed to undertake in order to secure the property that we are looking forward to moving into soon. Even through the recent pandemic and all of the troubles that the virus has brought, Chappell and Matthews were always quick to respond to any questions or worries that I had, and everything went smoothly. I would recommend this estate agents to anyone looking to rent or look for a student home in Bath.

Fantastic experience: Alice was very kind and made it easy to move in, everything went smoothly. Would recommend if looking to rent in Bath

Fantastic experience: Rich, Lauren, and Alice have all been really helpful during our tenancy, and Rich was very quick, helpful and friendly when it came to the return of our deposit.

Fantastic experience: I'm a landlord who's been with Chappell & Matthews for many years. I've worked primarily with Alice and now Rich, who's a relative newcomer to the team. Wow what a great appointment! He has been the frontline person helping me now find new tenants at a super-difficult time and he really has gone 'above and beyond' for me. To say I'm grateful for his efforts would be an understatement. Alice is always attentive, quick to respond, friendly and professional too with me; the whole team is. As a long-term landlord, I've tried other letting agents in Bath, and trust me, they are the best!

Fantastic experience: Alice made renting a student property very easy and stress free for myself and my friends as she was very friendly and helpful! We received a response very quickly after putting in our offer, our contracts were explained thoroughly to us and any questions that we had about the property were answered professionally which made us feel very comfortable. Overall a very positive experience and I would recommend to others.

Fantastic experience: This agency has made our renting of a student property smooth and hassle free. Alice has been so easy to communicate with and helpful in guiding us through the process. 5*

Fantastic experience: Lauren was very helpful and made the process very smooth.

Fantastic experience: I was very pleased with this estate agent. Any queries I had were answered or resolved very quickly and Lauren who arranged the house viewing was very organised and helpful.

Fantastic experience: Would 100% recommend this estate agent. My partner and I have been speaking with Lauren and Rich in the process of renting our first flat together. They've both been very helpful and assisted us with any queries we've had along the way. We're very much looking forward to moving-in tomorrow!

Fantastic experience: Our estate agent was extremely thorough and continuously helpful throughout the process. Lauren was amazing! Would 100% recommend this estate agent because their staff were great. Lauren was super friendly and made the experience so smooth!

Fantastic experience: Thanks to Ms. Alice Jackson for smooth and fast move in. She also responded to all emails and phone calls that I made immediately. I wish her all the best!!

Fantastic experience: I'm a student in Bath looking for student accommodation for second year at Uni, and an employee, Lauren Figurski, was the person I was talking to over emails and over the phone, and she was really helpful with trying to find us viewings that fit around our schedules, and kept me updated with confirmations and further emails when I had any questions.

Fantastic experience: Had a viewing with lauren last week and I thought she was super friendly and helpful when it came to answering all of our questions. Would defiantly recommend for student housing

Fantastic experience: We had a viewing with Lauren last week and she was absolutely lovely and very relatable and accommodating for students. And they are even helping us find other potential properties which fit within our budget while being understanding. Would definitely recommend to a friend!

Fantastic experience: Great team at Bath! Lauren and Alice have been a great help finding me a property! All the best in both of your futures! You guys are great :D From Peter

Fantastic experience: Lauren has seen me through the process of renting a student property. She was so efficient-we only booked a viewing last week and already we have successfully got a property for next September. She was so supportive and always put our needs first. Really nice customer service and would definitely use them again!

Fantastic experience: Really friendly and helpful staff. Was helped by estate agent Lauren in trying to find a Student property in Bath. Would recommend.

Fantastic experience: Alice was really helpful and made the process as easy as possible. I’m a student at BathSpa and found my house for my second year with Chapel and Mathews and they were so helpful and straight forward; explaining all information clearly and correctly :) Would definitely recommend for anyone looking to buy/ rent in Bath!

Fantastic experience: We are currently sorting out a house we will be renting next year and as a group of 6 very excited girls Alice was very welcoming and patient with all our questions. A lovely company with friendly staff

Fantastic experience: Alice and Lauren were both really helpful and friendly while helping us rent our student house. They made it really clear what we needed to do and answered any questions we had. They made the process a really good experience!

Fantastic experience: Alice and Lauren were very friendly, helpful and informative with any questions we had about the property we are renting next year. They both made the process quick and easy - would definitely recommend!

Fantastic experience: Lauren is currently helping us find a student house and is lovely and helpful. Very understanding of what we would like in a property.

Fantastic experience: Alice in Bath was brilliant; warm, informative and very helpful.

Fantastic experience: We were lucky enough to have Alice and the lovely Mark help us throughout our move and they made sure all of our questions were answered. Very lovely people indeed - thanks again guys!

Fantastic experience: Very smooth moving in process, Alice was very kind and helpful with any questions that we had

Fantastic experience: My friend and I were looking for somewhere new to move into together. Chappell and Matthews were hard to reach by phone as they were busy with calls but their response to our email was swift. From there the entire process was fast with a pleasant, professional viewing and when we said we wanted it a few days later the tenancy agreement and checks were completed quickly. Moving in was swift and easy. We have had some issues with the property since moving in but we have rectified those ourselves as we didn’t have a response through the maintenance app that C&M run. I didn’t feel that was enough reason to put four stars though as the rest of the process beforehand was smooth.

Fantastic experience: Helpful, Considerate and Understanding! Would use again !

Fantastic experience: Chappell & Matthews made my move into a rental flat smooth and as painless as possible. Both Alice and Jasmine were extremely helpful and professional and they responded to my many queries promptly and effectively. All the paperwork was prepared meticulously and explained well. Thoroughly recommended.

Fantastic experience: We've had a positive experience from the start. Jasmin and Alice have been very professional and easy to deal with and have always been swift to reply to all of our questions. Chappell & Matthews were very thorough with all paperwork and ensuring the property was ready for us to move into on the move in date. All of this has made our move to Bath as simple a process as it can be!

Negative experience: Absolutely awful

Negative experience: I don't even know where to begin with this letting agency. Have had NOTHING but negative experiences with this company. Firstly, they do not keep records of anything and on multiple occasions have come to me and asked me for records, which is not only concerning but extremely unprofessional. With any issue we have had, they have taken the best part of a week to respond, and even then have offered barely any help; they constantly claim that they've contacted the landlord, but we have now found out they were not communicating our issues to the her (we have reached out to the landlord personally to voice the problems, and she has now had to change estate agents because they have been so awful). At several points, they have not even known which of the tenants owes them rent, and leaves it to us to find out. In relation to this, the only time they have actually replied promptly is when rent is overdue by a day - then they're very fast to contact us. We had a serious mould problem in one of the rooms, to the point where a tenant was getting ill, and the problem is only just being resolved after 2 months of trying (it is only now being solved by the landlord herself, not Chappell and Matthews). There was fungus growing in the shower, and the floor under the shower has been rotting. It took them months to get a contractor round to look at the problem, and the issue is only just being resolved due to our landlord taking on the problem herself. The landlord has given Chappell and Matthews messages to pass onto us on numerous occasions, and they have never passed these along, which we have recently found out. When my housemates have tried to call Chappell and Matthews with issues, they very rarely answer the phone, and ignore all messages we leave. At one point, we needed help, and were told there was nothing to be done as one of the employees was away on annual leave; not sure why another colleague couldn't help with the problem, I would assume due to the fact we are students, and appear to be valued a lot less than the average working adult would. I have come to this suspicion due to the fact that on one occasion when we couldn't get an answer ourselves, one of our housemates fathers contacted Chappell and Matthews, and was greeted with prompt help and answers; what a coincidence. Taking all of these problems into consideration, it is shocking how much the fees were for moving in. The deposit for the house was £630, with 'referencing fees' over £300 (unsure what this money is actually used for, or why it is so much). I cannot help but feel cheated and deeply disappointed by this service, and I am so glad to be out of their hands. If you're a student, I strongly advise thinking twice before putting your money in their hands, as they do not have your best interest at heart.

Negative experience: Hard to get hold of via telephone. Slow to respond to queries and tenancy issues. In my experience we never dealt with the same person or case manager. Poor service in comparison to other letting agencies.

Fantastic experience: A very friendly and efficient team, our queries were always responded to quickly and pleasantly. Made our move in a smooth and stress free experience. Highly recommended.

Negative experience: Very poor letting department. It does not look after property, does not check on tenants and does not reply to emails. The office seems to be using far overpriced company to fix things and does a very poor job so the next repair is necessary soon afterwards. I would recommend to avoid as a landlord.

Negative experience: whilst it shows one star in reality I would suggest minus 2 stars would be about right. For 5 years we have trusted this company to look after our property whist renting it out, we have had no calls from the company to say there were any problems or that it wasn't being taken care of. Having visited our house for the first time today we were shocked at the state of the gardens,which were beautiful when we left it, it's quite obvious that nothing has been done during this period and that Chappell and Matthews have allowed this to continue. They are happy to take your money each month, they are very poor at communication and at returning any calls and they obviously do not look after your property. If you are looking for a letting agency look elsewhere and give this one a very wide berth !!!!!!!!!!

Negative experience: If I could give zero stars I would, I feel like warning everyone how bad Chappell & Matthews are. To start off with they take an extortionate £300 agency fee. I am very confused what this money is used for and I am convinced they just stick it straight into their pockets. I really feel the service we have had this year has been very under £300 worth. They have messed up our rent all year and send us a letter every month claiming we owe them money, but they are so disorganised they can't even work out which one of us owes the money and then expect us to work it out. They are also a very impatient company when it comes to finance. I had a spout of trying to find a job this year and was broke for a little bit, but went in to discuss things through with them, made a plan for when I was going to pay the money, then they kept sending letters out to all our parents, threatening to take them to court. To be honest I felt like they were completely ignoring me, and that I had the same conversation with them probably 4/5 times. You can obviously understand my frustration. They have also refused me all year to speak to my landlord which is just ridiculous. People have also just turned up unexpectedly to our house wishing to fix things, and make sure things are working properly. I'm assuming I paid them this £300 to speak to him from me, which I would rather just do myself, as a lot of the time I can't tell if they have even contacted him. I have also phoned in plenty of times and been told they will ring me back, the majority of the time they forget to ring me back. The only positive feedback I have for this company is Holly. She seems to be always trying her hardest doing things the company ask of her, things which probably aren't in her job description, being very kind to everyone and is just generally a nice person to be around. I feel like saying she deserves a promotion or a better job. Let's just say Chappell & Matthews has caused more stress than good this year, and I would highly recommend people to go with another company/landlord. They seem to be a money grabbing agency, instead of a helpful agency. I literally cannot wait to leave.

Fantastic experience: I have found dealing with Chappell and Matthews and their staff great. They are polite, professional and always willing to help. I would recommend them highly to anyone looking for a smooth and efficient rental experience.