scottfraser Letting & Estate Agents - Headington

Fantastic experience: My partner and I recently rented a property through Scottfraser, Callum was a great help, friendly and very communicative. Overall the whole process was a lot less stressful than it could've been, thanks Callum!

Fantastic experience: I’m Moncy . Mr Callum is our agent and he is very friendly and good to us . I just got new home on 23rd and to be honest the file works and very convenient for me. I hope everyone will enjoy the service.

Fantastic experience: Staff are friendly and helpful. Thanks very much to Elaine's tireless communication with all parties to get things over the line.

Fantastic experience: What a great agency! They have sold property for me in the past and I would just keep going back to them time and time again! A great thanks to Adrian, Elaine and the other members of the team who were involved in the sale of my property. It was certainly not a straightforward sale but you managed it well. A special thanks to Elaine and Adrian who went over and above what one might expect! I would recommend them without hesitation!

Fantastic experience: They are friendly and approachable people. Whenever I need help with something in my apartment rented from them, they are always ready to assist.

Fantastic experience: I was very happy with the service provided by the team at scottfraser. I was a bit worried as I was looking to rent while being abroad, but the process went by smoothly. I am very grateful to Benjamin and Hannah for their assistance throughout the process and their kindness.

Fantastic experience: I would recommend, visiting to find rental properties, especially Callum is a legend has been really helpful, I have rented 2 apartments through him and he had always ensured the process was as seamless as possible.

Fantastic experience: I recently contact the Headington branch of Scott Fraser regarding a rental property and spoke with Benjamin. He was extremely helpful and professional. I'd recommend using Scott Fraser to let your property.

Fantastic experience: I was contacted by Benjamin to rent a property, he was very professional and gave me lots of information on the local surrounding areas. He made everything stress free and was very knowledgeable. I would highly recommend Scottfraser.

Fantastic experience: Jack and Razia supported me through a local sale at the end of 2025. I was very happy with the frequent communication and completion of the sale on time.

Fantastic experience: I managed to sell my property with the help of Elaine. From the very beginning, Elaine was the perfect blend of kindness and professionalism, which made what could have been a very stressful process feel easy and manageable. She truly went above and beyond to ensure I felt supported every step of the way. Her communication was absolutely perfect. She consistently kept all parties informed, ensuring there were no delays or surprises. It was incredibly reassuring to know that we were always updated and understood what was happening next. Beyond her professional expertise, Elaine is highly approachable and easy to talk to. She was always available to answer our questions, no matter how small, and we never hesitated to reach out. I highly recommend Elaine to anyone looking for a property agent who is not only exceptionally skilled but also genuinely cares about her clients. Thank you, Elaine!

Fantastic experience: Thank you Scott Fraser for achieving the successful completion of our property sale. In particular an especially thanks to Elaine Norrie who worked tirelessly to complete the sale against impending deadlines. We cannot thank her enough.

Fantastic experience: We rented through this agency from 2022 to 2025 and received great service throughout the entire period. Whenever an issue came up in the house, we could report it easily, and the team responded quickly. They always came as soon as possible to check the problem and made sure it was properly fixed. Overall, a reliable and professional agency — highly recommended.

Fantastic experience: Callum has been extremely helpful in our whole moving process, from finding a suitable listing to arranging quick viewing and guiding us through the referencing process. Would highly recommend !

Fantastic experience: Callum has been extremely helpful throughout our tenancy process. He helped us clarify all our doubts, communicated clearly, and made sure everything was sorted smoothly from the beginning. During challenging moment, Callum and his team where helped when we needed assistance. Excellent communication and a very supportive service — highly recommended.

Fantastic experience: Working with Hannah was an absolute pleasure from start to finish! She is everything you could want in a real estate agent: knowledgeable, patient and had great communication. From our first viewing, she took the time to understand exactly what we were looking for and guided me through every step of the renting process and the different options. We viewed a few different properties to find the one that was best for us and the ones we viewed with Hannah were the most memorable and where we ended up choosing. Hannah’s communication was top-notch. she was always quick to respond, answered every question thoroughly, and made sure we felt comfortable and confident at each stage. She went above and beyond to make the experience smooth and even enjoyable. I never felt pressured, just supported by someone who genuinely wanted the best for me. I would not choose to work with anyone else.

Fantastic experience: Had a wonderful experience and would definitely recommend. I spent a while looking at properties and I found Ella from the headington branch to be very professional and informative in my search for a rental property. 5 stars from me.

Fantastic experience: Amazing service, Ella was so helpful and answered all of our questions, 100% recommend Ella to anyone looking for their next home!!

Fantastic experience: Ella was exceptional helpful when we were looking for properties. She was very friendly during viewings and gave great advice to help us find our current property. She is definitely a stand out member of this agency!

Fantastic experience: Hi, I would like to say a huge thank you to Leanne the property manager who had been professional, and really efficient in any of my queries. Work was done promptly and always with a wonderful demeanor. Its been a pleasure to have been with the Scott Fraser Headington branch. Best wishes Naheed Khan

Fantastic experience: Where do i even start. Hannah has been so amazing at helping us find our home! She’s worked so hard to help us finally find a place of our own. Her communication was excellent and quick! She was also very informative and professional, providing the be best service! I would 100% recommend Scottfraser in Headington!!

Fantastic experience: Ella was extremely helpful in finding a house for me! She was very very fast in responding and also with getting all of the paperwork up and ready. She was always looking for ways to update me on housing situations, and in the end was able to find me the perfect home in a very short time frame! Great staff and super helpful.

Fantastic experience: I’m incredibly grateful to Mark for helping me resolve an issue with my energy bills that had been wrongly assigned to me. He spent over an hour on the phone with both me and the energy provider, patiently working through the problem until it was fully resolved. His professionalism, persistence, and willingness to go the extra mile made all the difference—I genuinely couldn’t have sorted it without him. Thank you so much Mark and Scottfraser!

Fantastic experience: Great service. Callum, the person who guided us and helped us throughout the whole renting and moving process was amazing. Most of the places we tried before didn’t accept us, but Callum has spent loads of his time helping us find the right place. Calling and doing check ups with us about everything. Top service.

Fantastic experience: Finding a place in Oxford had nearly beaten us until we met Callum! Haven’t had a real estate agent actually care as much as he did: helped us with documentation, called whenever we needed help, and much more. I recommend Scottfraser, and I highly recommend working with Callum.

Fantastic experience: Callum from the rental department was extremely professional at every stage of the rental process. He understood what we needed and helped us find it with too much hassle. Very responsive with excellent interpersonal skills. Definite asset to the Scott Fraser team

Fantastic experience: It's been an absolutely great experience. I started out speaking with Callum who initially gave us a viewing of a property. He was amazing, cheerful, polite and very helpful at the viewing. This continued throughout the whole process. I mentioned I would like to deal with renting with as little fuss as possible. It has been brilliant, he has been in contact with me whenever anything requires signing or reviewing, he has been as helpful as possible and very polite and professional. I couldn't ask for anything more. Not the first time I have dealt with Scott Fraser Headington, but this time has definitely been a lot easier and a better experience. Not taking anything away from the office as they are very good but Callum made this rental so much easier, Thank Mate Chad

Fantastic experience: Ella T was very helpful in onboarding to my new home. She was very supportive in answering any concerns and queries and was very honest and upfront with communication. Thank you so much!

Fantastic experience: I have been renting a flat in Oxford for a year and a half. The property manager, Michelle Welch, was incredibly helpful throughout the whole process: she was always available, responding promptly to my messages. Finally, she was key in helping me receive back the deposit after my move-out. Totally recommended!

Fantastic experience: It has been a great experience. All team was very professional and supportive through out the rent processing, especially Callum. They are the best of all letting agencies in Headington, Oxford.

Positive experience: My sister sold her house through Scott Fraser Summertown, and the experience was five-star from start to finish. So, when I decided to sell my flat in Headington, I didn’t consider any other agent—Scott Fraser was my first choice, although I had to go through the Headington branch. I did get valuations from other reputable agents in Headington, but I ultimately chose Scott Fraser based on my sister’s positive experience and because their approach felt more grounded and aligned with my expectations. Unfortunately, my experience turned out to be very different. It was a frustrating eight months marked by constant chasing and complaints. Catherine Dernie was fair and realistic with the valuation, and the property sold within a month of being listed. The photography and marketing were handled professionally. What I didn’t realise at the time was that once the property was sold, the case would be passed on to Elaine to manage the sales progression. After the sale was agreed, I received no updates for over three months. I had to chase repeatedly for information and eventually lodged a complaint before I received any meaningful updates. This pattern of chasing continued all the way to completion. Unfortunately, the delays—many of which were caused by slow responses from the buyer and their solicitors—resulted in financial losses that could have been avoided. Even at the point of completion, they were still asking for documents they’d had for months. While I appreciate the initial professionalism shown by Catherine and the quality of marketing, my overall experience with the Headington branch was disappointing. I would consider recommending Scott Fraser Headington—if they had a stronger and more responsive admin and sales progression team.

Fantastic experience: I wanted to take this opportunity to express my gratitude and appreciation to Elaine Norrie. I recently sold my property and Elaine represented one of the Buyers in the Chain. Elaine was brilliant and always kept us up to date via our Developer. She was always prompt at obtaining and conveying information and providing re-assurance when there were stumbling blocks. She is an asset to Scottfraser and would 100% recommend her. Niresh Somlie

Fantastic experience: We have had a good experience with ScottFraser at various occasions. The service we recived at ScottFraser most recently, has been particularly helpful, attentive, and geared towards understanding our needs. Feedback was actively sought and new ideas developed. The agent showed great initiative in finding us new places, while also pointing out any aspects that may not be in line with what we were looking for, thereby confirming engagement with our needs. We can happily recommend ScottFraser.

Negative experience: I am very happy to rent my dream house! And I want to take this opportunity to thanks Wiktoria Wacinska and Scott Fraser Letting. Her professionalism and helpfulness have been truly exceptional. She always responded to our emails promptly and her dedication to assisting us made the entire process smooth and enjoyable. Her great work has been invaluable to us, and we really appreciate all efforts. If you want to rent a property, Find Wiktoria Wacinska and Scott Fraser Letting! I was very disappointed with moving out. They just want you more money.

Fantastic experience: I sold a house in Headington via Simon Liddicot at Scott Fraser and he was very constructive and helpful in advising on decisions about pricing and offers. We ended up attempting to complete the sale at record speed and he did a lot of work liaising with buyer/seller/solicitors to get this rolling quickly - and, in the end, very successfully.

Fantastic experience: I had an excellent experience with Scott Fraser Letting & Estate Agents in Headington. From the very beginning, the team was incredibly helpful, professional, and efficient. They provided clear communication at every stage of the process and were always available to answer any questions I had. The viewing process was smooth, and they made everything stress-free from application to moving in. It’s clear they genuinely care about their clients and go the extra mile to ensure everything runs seamlessly. I would highly recommend them to anyone looking to rent or let in Oxford.

Fantastic experience: It was a great pleasure to work with Scott Fraser, especially Callum, who was friendly, professional, and really helpful! I was able to secure the flat I want very quickly with Callum's help. I'd highly recommend!

Negative experience: Very poor experience with this estate agent. He showed me a property that was in an unacceptable state—messy, dirty, and clearly not cleaned or prepared for viewing. He then pressured me into signing up for a non-deposit scheme that involved a subscription fee, which I later found out is non-refundable under any circumstance. After that, he completely ignored my follow-up messages asking for updates. Unprofessional, pushy, and unreliable.

Fantastic experience: Highly professional service, polite and efficient when it comes to handle issues and to resolve problems! Sammie and her team are always at hand and trying their very best to deal with anything that comes their way, from managing the place, the finances and also, of course, the tenancies

Positive experience: I had to admit that it was not that easy to start dealing with Scott Fraser to let out my property. But thank to Zoe Collins​​​​ who manages my property, being efficient and reliable.

Fantastic experience: Zoe Collins is an excellent property manager, she is efficient, helpful, very attentive and ready to help with any request. I had many property managers in the years I have been letting my property through Scottfraser and Zoe is one of the best! I hope I will have the benefits of her service for the years to come.

Fantastic experience: Very happy with the customer service I'm receiving from Zoe Collins, my Letting Agent at Scott Fraser. I appreciate her efficient response in dealing with my questions. She is also very knowledgeable and well informed in regard to any matters we discuss about my property.

Fantastic experience: Michelle is a superb Property Manager, I feel very fortunate to have her involved. Always replies promptly and is extremely efficient and capable.

Positive experience: I recently moved to Oxford for work and had a lot of problems looking for a house. A lot of letting agencies have been a let down but Scott Fraser was very responsive and responsible. Callum was very helpful in securing the house that I liked while Iulia assisted in ensuring the house was in good condition. The 4 star is because my move in date was delayed for 2 weeks due to the problems with the house and I was not briefed clearly about the no-deposit option which requires extra payment for membership but on the whole, I am still thankful for their help and professionalism.

Fantastic experience: So far I have had a fully positive experience with Scott Fraser , Headington. They communicate well and have made an effort to be flexible about my tenancy. The cost of renting in Oxford is very high and therefore puts stress on the tenant, having a first class agent helps relieve the stresses.

Fantastic experience: Sammie and the lettings team were extremely efficient with the whole transaction and progress for my rental. Excellent communication with me throughout which is very refreshing these days.

Fantastic experience: Having made some rental enquiries I was extremely impressed by the wonderful Hannah who looked after me to no end. I’m new to renting and at all times Hannah was patient with my many questions and helped guide me methodically through the processes and options when renting a private property. Hannah is a real asset to Scott Fraser and if only all letting agents were as friendly and welcoming as Hannah. Thankyou from a very happy tenant

Fantastic experience: The lettings team was really helpful throughout my property rental process. Their communication was constantly good , keeping me informed at every step. I would recommend them to anyone looking for professional and reliable lettings agent .

Fantastic experience: I had an excellent experience and smooth transition to let.Thanks to Hannah's outstanding support. She was incredibly helpful throughout the process, ensuring everything went smoothly and making the transition stress-free. Her professionalism, clear communication, and friendly approach truly stood out. I highly recommend this agency, especially if you're lucky enough to have Hannah assisting you!

Fantastic experience: We have worked with Scott Fraser for many years and always find their staff to be helpful and pleasant. They are efficient communicators who resolve queries swiftly whenever issues arise. We highly recommend their service and look forward to working with them for the foreseeable future.

Negative experience: Receiving the monthly payment, however they give you the wrong reference number. They chase you, not making any payments for 3 months then they gave you the correct reference number. However they won't sort out the previous payments and now the landlord is involved. If you have time and mental capacity to deal with them, Good luck.

Positive experience: We just moved to a new flat managed by Scottfraser, Callum was really helpful along the way from our first visit and helping us until finding the right fit. He was always willing to answer to our questions, always responsive and with a great attitude! It's not a 5 star review as the move-in process hasn't been as clear as the previous phase. For instance we haven't been contacted by our property manager, even though we reached out as soon as we got their details.

Fantastic experience: We have just moved into a property managed by Scott Fraser. Callum was with us every step of the way and was able to answer all our questions and guide us through the process. Being French, we were not familiar with English rental methods, but Callum was able to guide us and give us the confidence to sign our new tenancy agreement. We highly recommend Scott Fraser for your rental search.

Fantastic experience: I have recently moved into a property managed by Scott Fraser. Callum was my letting consultant. He guided me through out the process without any delays. He always responded to my calls and emails without any hesitation . I strongly recommend Scott Fraser to others who are looking for home move.

Fantastic experience: I have recently moved in a property managed by Scott Fraser, and my experience could not be any better. Callum, the agent that arranged everything for me, was very friendly and helpful. He always replied to my emails within a day or two and never left any question I had unanswered or unclear. I would definitely recommend renting thought Scott Fraser!

Positive experience: I'm very grateful to the team at Scott Fraser lettings, particularly Anna for holding my hand through the letting process. She has always been very approachable and used her experience to guide me through decisions with an understanding ear

Fantastic experience: I wish to share our customer experience recently with your organization. Hannah went beyond customer service to offer accommodation to my sister’s family. She has an excellent skill in negotiating and understanding customer needs. Furthermore, her patience in sorting out the practical challenges and problem-solving ability helped the success of her business. Apart from that she was very keen on maintaining the legal requirements of the organization while providing exceptional customer service. She was very clear in her communication, and we felt safe while facing unexpected challenges. (E.g. – She understood our situation and reached the post office at Headington and checked my sister’s BRP as an exceptional service) We wish all the best for her success in business and her career progress.

Fantastic experience: I would thoroughly recommend Scott Fraser if you are looking to sell your home. Catherine at the Headington branch was a pleasure to deal with and went above and beyond to help get our sale across the line despite unforeseen challenges. She was attentive, proactive and provided excellent advice and reassurance throughout, thanks so much!

Negative experience: Extremely Unhygienic and Urgent Situation Ignored I am a tenant dealing with an ongoing health hazard in the form of raw fecal matter erupting into our car park. This issue was reported by both myself (4pm yesterday) and by my neighbor early this morning (9 AM) By 4 PM this evening, it had worsened. Despite marking my email as urgent, the response from Benjamin Nujeerallee was delayed, and his follow-up with the landlord resulted in nothing but requests for more information. I escalated the matter to his manager, Adam Bevan, who deflected responsibility, claiming it was the building manager's issue. It doesn’t matter who’s responsible — as agents, they should be addressing this immediately with whomever they deem appropriate. The situation is disgusting and grossly unhygienic, particularly considering that my household includes doctors and surgeons who are on call and need access to their vehicles. This lack of urgent attention is unacceptable for any tenant, and the exposure to such unsanitary conditions is appalling. What’s more appalling is having to write a Google review to get the matter sorted.

Negative experience: I had the displeasure of dealing with Scott Fraser in the role of a tenant. Disrepectful, untrustworthy & generally incompetent. I don't want to waste anymore time on them other than to leave a short review to advise those who have the choice to AVOID.

Fantastic experience: Hannah helped us a lot with solving a glitch in our referencing caused by the third party, she was always kind and patient even when the situation wasn't quite easy. She responded quickly and have done a lot of extra work for us. Everything was solved in time and we were able to move in the new house as planned. Thank you

Fantastic experience: Very helpful and friendly. We managed to secure a rental apartment when I was in Hong Kong remotely. I have to say it’s very frustrating and time consuming to look for an apartment to rent in Oxford area. Through the help of the letting agent, we are able to survive the hassles and eventually moved in smoothly.

Negative experience: Our experience with Scott Fraser was abysmal. We attempted to arrange a viewing with them. On the day they turned up 15 minutes late, then realised they had forgotten the keys. They told us they would rearrange for the next day and send us a virtual viewing video- but we were never called or sent the video. So we phoned to arrange another viewing... Come the day of the viewing we phone to confirm we are still attending and they say they have no record of the viewing! They then arranged a third viewing for this property and again said they would send a video... No video was ever sent. They also heavily pushed the no deposit option, which is clearly a scam targeting those who can't pull a deposit together. I would absolutely avoid this zero deposit option as it will cost you significantly more in the long term. Although, I question whether they would actually rent to anyone who doesn't choose this option as it must produce significant income for them. We did manage to view a property with them and put in an offer but they never they never told us the outcome of the application. Eventually, we found a house through another letting agents and the experience has been night and day. I am relieved Scott Fraser never accepted our offer as I can't imagine having to deal with this level of unprofessionalism and incompetence. Avoid Scott Fraser if you value your time.

Fantastic experience: I recently moved into a new property with the help of Wiktoria Wacinska at Scott Fraser. I was amazed by her professionalism, excellent communication skills and genuine kindness. Finding a suitable accommodation is a daunting task, but she made the process seamless and stress-free. I highly recommend Scott Fraser to anyone looking to rent a property

Fantastic experience: Scott Fraser, I am thoroughly impressed with the level of professionalism and service they provide. and I feel compelled to share my positive feedback. The team at Headington was incredibly responsive. From my initial inquiry to the finalization of my lease, they were always available to answer my questions and address any concerns and my go-to person was Jamie, and my Property Manager Sarah Boyens, her prompt response to requests has been so helpful, I couldn’t have asked for more.

Fantastic experience: Misha Ali from Scott Fraser lettings helped myself and my partner find the perfect home for our move to Headington Oxford from the United States. She kept us informed during our whole move in process and made it very easy for us. I cannot thank her enough. Misha, thank you for the least amount of stress for our big move. I look forward to keeping in touch with you during our time here.

Negative experience: My partner and I had already planned a trip from London (where we live) to Oxford to view a property. We had been assured by the estate agent a week in advance that Saturday was available for an in person viewing. However, just the evening before, we were informed that the property had been taken. The sheer lack of consideration for our time and effort (we had already paid for the train tickets) is absolutely infuriating. What's worse is that we had explicitly expressed our strong interest in the property, yet it seems that this meant nothing to the estate agent. Had we been informed earlier about other viewings or the possibility of the property being taken before the weekend, we would have gladly settled for an online viewing. The complete disregard for our commitment and the last-minute cancellation show their unprofessionalism and incompetence. It's evident that they prioritise their own convenience over the needs and expectations of their clients.

Fantastic experience: We had a fantastic experience with Scott Fraser selling our home, from the initial valuation through to completion. Special thanks to Elaine who went far above and beyond to help get the sale across the line despite some serious unforseen challenges, but Simon, Catherine, and Steffanie were all part of an exceptional team.

Fantastic experience: We had the pleasure of working with Misha Ali to find the perfect flat that suits us, and the experience was nothing short of exceptional. Her clear communication and follow-up was perfect. From the initial viewing appointment to the final application approval, Misha handled our application very professionally with expertise, and genuine dedication to helping us secure the flat. She went above and beyond to understand our specific needs and preferences, and did not oversell or lie to us about anything like what other sales agents have tried to do. Misha made the entire process smooth and stress-free. Thank you very much, genuinely.

Fantastic experience: Sarah has been an amazing helpful person, my elderly Uncle who is a renter through Scott Fraser and recently hospitalised left me with a couple of machinery issues to sort which he hadn't escalated with Scott Fraser. From the first initial phone call with Sarah in November 2023 nothing was too much trouble, both problems were investigated and updated when Sarah said she would come back to me. Living 3 hours away from Headington popping into the branch was not an option but regular telephone and text updates was most helpful. Thank you to Sarah for all her help, support and patience over the last 4 months.

Fantastic experience: Ms. Jasmine Dietz has been our person of contact from Scottfraser from beginning to the end. We had difficulties in understanding more than a few things about paperwork while renting the property. She was amazingly patient in all those instances, always quick to respond and helpful at her best. I'm pretty sure she would do great in this profession.

Negative experience: I have used Scottfraser for many years. It used to be a fabulous company. However, since leaders took over a few years ago it has gone completely downhill. I would like to say that the Letting guys in summertown have been good. But they are completely let down by the management company. The management company is absolute shambles. The poor management lead to misuse of our property, poor checkout and poor checking in of new tenants. I had decided to manage the property myself since the new tenants have moved in. The management team raised cost to put the property right at the end of the last tenancy but, after several reminders, failed to raise a dispute with the previous tenants within the 90 day period. Now making the costs from damages difficult to retrieve. Despite having professional check-in and check out inventories and the receipts raised mainly by their team, they are asking that we negotiate on the claim from the tenants deposit. Which is utterly ridiculous considering the evidence they have to show the damages that were caused through neglect. They are awfully slow at responding and are utterly incompetent at their job. I spoke to the manager of the property management department at the beginning of the year. She was apologetic and assured me she will be looking into the matter. She followed up in writing to say she will be in contact within seven days. It has been nearly 1 month and I’ve not heard a thing.

Positive experience: Overall very good experience with Scott Fraser from 2023-24, when I rented a flat from them as letting agents. They were consistently responsive to requests to sort issues in the apartment as they occurred, the communication throughout the process was great and the whole staff team were very friendly and reasonable in their approach. My property manager, Sarah Boyens, was particularly good. Many thanks for all your help.

Negative experience: Would give 0 stars if possible! I let my property in Oxford through SF for many years, but since the Leaders take over, the service is abysmal. Most of the old staff have left, which says a lot. I have lost count of how many times my property manager changed in recent years. I pay for full management service, which they cannot and do not provide and they have no manager in place to complain to. In general, emails are just ignored. I take great pleasure in moving to a new agent this year, and am thrilled to be rid of this dire company. Do NOT let your property though these people!!

Fantastic experience: Elaine and Adrian, and Scott Fraser Headington, have been more than amazing. Their consummate care and skill is outstanding. Nothing was too much trouble, and their guidance throughout the sale, with patience and humour, was faultless and more than appreciated. They really are the best.

Fantastic experience: We have just completed on a house sale and purchase with Scottfraser and cannot praise them enough. All members of the Scottfraser team were both professional and personable. It was a complicated sale and purchase and both Adrian Wraight and Elaine Norrie went above and beyond. We were kept fully informed throughout the process, and they were extremely proactive in sorting out and resolving issues as soon as they occurred. We would unreservedly recommend Scottfraser, with special mention to Adrian and Elaine. Thank you for an extremely successful conclusion.

Fantastic experience: I have been in touch with Scottfraser for letting my property. I was dealing with Ben and I should appreciate his hard work and professionalism for finding a suitable tenant for me. Ben quickly developed a professional with friendly relashionship with me so the whole renting process was easy and smooth. Thank you Ben for all your hard work!

Fantastic experience: I had the pleasure of dealing with Ben from Scott Fraser, and I couldn't be more delighted with the experience. Ben's professionalism, expertise, and dedication truly set him apart. He went above and beyond to understand our needs and preferences, making the entire process smooth and stress-free. He was responsive, patient, and committed to helping us overcome any issues we encountered. I wholeheartedly recommend Scott Fraser to anyone looking for a top-notch estate agent in the Oxford area. Ben's exceptional service made our experience a positive one!

Fantastic experience: I had an exceptional experience working with Jamie from scottfraser as my letting agent during my recent move. From start to finish, Jamie went above and beyond to make the entire process smooth and stress-free. Their professionalism, attention to detail, and dedication to customer satisfaction made the entire experience with scottfraser top-notch. From understanding my needs to negotiating a favorable lease, Jamie's expertise and commitment truly shine. I highly recommend Jamie and scottfraser for their outstanding service. Five stars!

Negative experience: Scott Fraser lettings have been extremely poor. Initially set up and finding tenants was smooth, but having let our property in March we were paid only half due to an apprent problem with banking details with my husband. We asked for this to be rectified in June, and were promised to be transferred the outstanding balance promptly. 8 weeks later I have had four different individuals promising they have sorted the issue and we will be paid and nothing has happened. We have escalated the matter but still are owed over £6000. People say promise they will sort things and email you but they do neither. The service has been extremely poor which is disappointing as we chose them because they had a decent reputation and had been good when we bought our house. My previous review is maintained below. Can no longer recommend. Past review dated 2019 We have just completed on a house in Headington and Scott Fraser were helpful and efficient throughout. Elaine Norrie in particular went above and beyond in assisting us in the sale, chasing up of solicitors, and making sure that we could visit for fittings and things. Would highly recommend.

Negative experience: Very bad experience with the agency team. If there was an option to give zero, I would give that. They made the checkout process so difficult and got money from me. Despite me using end of tenancy cleaning services and giving them the receipt as well. It surprises you when the checkout report comes as they look at a single hair and can zoom it and show it as a bit fault in cleaning but the check in report is all superficial check with all in perfect condition according to them. Found it so difficult to contact people once you said I would me ending my tenacy soon. Absolutely bad service.

Fantastic experience: Scott Fraser are professional and communicative Estate Agents who support each step of the buying process, whether positive or challenging. Their agents are friendly, generous with their time and really care about their clients. In the Headington office Stephanie, who showed us around our initial property visits, is warm, knowledgeable and has a great sense of humour and positivity. Catherine was also highly supportive and empathetic when things didn't go our way and this was much appreciated. They are certainly a cut above the rest in the fierce Oxford property market and genuinely have their clients best interests at heart, whether selling or buying.

Negative experience: We rented a house with Scott Fraser after a few disappointing experiences with other letting agencies. They seemed more reliable and professional, but we were completely wrong. The lady who was doing the process of renting with us sent me an email about something called Homeshift. According to her, it was a site where we could register to have a place to manage all of our bills all together. I asked if it was mandatory, to which she said no, so I emailed her saying we did not want it. After getting all the paperwork done and all ready to move into our new flat, just by chance the lady from the agency told us the move in date had been pushed forward for a month since, according to her, they had to clean the property. That caused us problems with our landlords at the time. When we moved into the property, it was absolutely filthy. There were stains all over the walls that were not there when we went to see the flat, the carpet was disgusting and the house was full of dust everywhere. We had to deep clean it the moment we arrived. The inspection of the property that they did was not very thorough, since pretty evident things like the fan on the toilet and the switch on the living not working, a completely cracked board on the bed or a massive gap in the kitchen boards were not noted. We reported everything, they fixed the lights and the bed and the property manager asked us to record everything on the blank pages of the inventory and signed it and send it back to her, which we did. In the documents sent by the agency, it was detailed the electricity and gas of the property were operated by SSE, and that they would send us a letter with the first bill and account number. Our surprise was when SSE told us they were not in charge of the gas since February (we moved in March), but a company called Homeshift. Turned out it wasn't a platform to manage your bills as they said, but a gas company. Scott Fraser opened a contract with them in our name since February, even though our contract started in March. When we googled the company, everything on Google was talking about this company being reported as a scam. When I told the property manager, she said she was not aware of this and offered no help. We sent them the contract to prove we only started living there in March and closed the account, but even after starting with SSE they still wanted to charge us saying they were our providers and we had to threaten them with getting lawyers involved for them to stop. During the 2 years we lived there, we had 3 property managers, who changed without notice, making it very difficult to have someone to contact. We also had people coming into our house with their own key without prior notification while I was sleeping or showering 4 times, even though our contract clearly said we had to be notified 24h prior to any jobs being done and we had to give our consent to anyone being given the key if we were not going to be in the property. Since SF were not caring about this, I was eventually advised to call the police if this happened again. We simply made the decision to leave. When we left, we vacated the property even early, left the house completely clean (we even fixed all the wall marks the previous tenant had left) and waited for them to tell us about our deposit. This had to be chased several times, and then they inisted on charging us for the kitchen board we had reported broken when we moved in. I sent them the evidence that we reported that the moment we entered the house and yet they did not care and wanted to charge us for it. Don't rent with them, they will break your privacy all over again and scam you as much as they want.

Negative experience: One of the worst estate agents I've had the displeasure to deal with as a prospective tenant. Super hard to get them on the phone. Arranged viewings multiple times and repeatedly cancelled at short notice, once only 20 mins before arriving after I had driven for one hour on the motorway from London for a viewing. I know the market is busy, but Scott Fraser lack even basic respect for their tenants.

Fantastic experience: My wife and I have moved home often enough to feel qualified to comment on the service provided by estate agents, and we are both agree that the team at Scott Fraser in Headington are absolutely top drawer. Everyone we dealt with was professional, polite and responsive. A key element in the relationship between an agent and their client is communication, and both Simon Liddicot and Elaine Norrie score top marks for the way they kept us informed throughout the process. We were very pleased and wouldn't hesitate to recommend them.

Negative experience: From closing the office without warning a few hours early after you make a 2hr trip from Sheffield to pick up keys, to rude staff. After 3 years being a tenant with Scott Fraser, I don't know why I am still surprised with such poor service. I am currently looking for a new place to live since my landlord is selling. Every other estate agent I have contacted has always got back to me. Most recent interaction with Scott Fraser:a July 12th - I first asked about the property and discussed rent pcm. July 14th - I asked for an update, no response. July 17th - I called asking for an update - I left a message as no one was there. July 18th - I again called and was told by a female colleague that she was covering as the manager was now on annual leave. She said she did not have any information if the landlord had been given my offer. July 19th - I was emailed with an application form to complete. I had wrongly assumed, since a week had passed, that my offer was being given to the landlord. This was not the case. I completed and sent the form back the same day. July 20th - I emailed to ask when I could expect to head back. July 21st - I was told Scott Fraser were unable to open the file I had sent. I replied back on the same day with another copy. July 25th - I asked for an update. No response. July 26th - I asked if there was an update. No response.

Negative experience: Horrible experience. We rented a property with Scottfraser and while the property maintenance people were helpful. The agents were not. Had multiple bookings made from Katie who is the head letting agent, who didn’t ask when was best for us. Then proceeded to not tell us when the viewing was cancelled, didn’t even tell the people coming to look who showed up at our door after travelling 2 hours to view the house! We called and emailed multiple times to ask what was happening, the person we spoke to said Katie was on the phone but never heard back, not even an apology from her. Another agent then took over and despite telling them what days we could do for viewings at our property, decide to forget all of that and book the whatever they wanted. Given they are estate agents, they really do lack at doing the bare minimum. Glad we are going with a different estate agents. Rude, rude, rude!

Fantastic experience: The Scott Fraser Headington team is fantastic; Elaine Norrie and Catherine Dernie worked so hard on selling our home and achieved an amazing result. We compared a number of different estate agents for selling our home and are glad we choose them. We will certainly consider them for our next sale and highly recommend them.

Fantastic experience: I am impressed greatly apprecitae Scott Fraser's service. Special thanks to Marta at Scott Fraser, who has assisted me patiently and helped eased the whole process of renting for us. She helped identify a great accomodation for me, talking to the landlord and getting all the paperwork done.

Fantastic experience: We've worked with a few estate agents in our house buying/selling adventure (read: nightmare) and I can honestly say Scott Fraser are head and shoulders above the rest. They communicate effectively, take actual notes so they can stay on top of things and remain accurate. They sell really well and keep things honest. Above all they are actual human beings who relate and try their best. Will use again, without a doubt.

Fantastic experience: We have been trying to sell and buy in Headington for over 2 years and have been helped through the long journey by Scott Fraser Headington. From the start Simon and Catherine have been excellent and through the various houses that we have tried to buy they have been there to support us. More recently with the completion process Elaine has been brilliant and helped us through the process and answered all our questions. We would recommend Scott Fraser for future purchases and sales.

Fantastic experience: I recently worked with Marta Kuzminskaite as my letting agent and I couldn't be happier with the service she provided. From the very beginning, Marta was professional and responsive. I was particularly impressed with Marta's knowledge of the local market and her ability to navigate any issues that arose during the rental process. She was always available to answer my questions and provided valuable advice and guidance throughout the process. Overall, my experience with Marta was exceptional and I would highly recommend her to anyone looking for a letting agent.

Fantastic experience: This is the second time that we are renting a property with the Scott Fraser Headington Branch and I cannot stress enough how impressed we have been with the professionalism of the team. While Marta has been our first point of contact for most things, Ellise, Amelia, Katie and Laura have also been working very hard to ensure that the whole process of finding and renting another home for our family has been less stressful than it often can be. Thank you so much!

Negative experience: Worst experience from a letting agent ever. I'm writing this I'm the hope I get a reply from them as I've been waiting for weeks despite constantly trying to contact them. If I could rate 0 stars I would. We have been waiting over 2 months to get our deposit back. I have been contacting our property manager regularly via email and telephone but he has rarely replied to us. On the rare occasion he replied he mentioned he sent the check out report to my mother in law, who cannot speak English despite me saying to them for 3 years that they needed to send things to myself or my husband. On the report they wanted to charge us for things like 'dust on light switch' and a problem that had been flagged on the check in report. They moved over to a new system to send the rent they accused us of not paying the rent, when we had been doing, the fault was their end, then never had an apology. Do not use this company, they try and intimidate you into accepting the deposit charges they offer by not sending you a new offer for weeks, because the know you will desperately need it for your new property.

Negative experience: Avoid their rental team. Unprofessional in the highest degree. On leaving property we waited 3 months to get our deposit back, and only did so after threatening legal action. A day before moving in, we were told the property was not ready yet, meaning we lost money with removal fees that were already booked and paid for. They wanted to deduct money from our deposit for a number of reasons including garden not kept up properly (they provided photos of a garden that was not ours), and a section of wall in the flat not being painted (I promise- I did not unpaint a wall!). All in all a bad experience. So glad I'm now a homeowner and know never to use their sales team in the future. Edit- I note the business replied to this message within a day. When I requested my deposit back with repeated emails/ phone calls, it took 2 months to finally get a response. Maybe prioritise tenants more and replying to reviews less.

Fantastic experience: The team at Scott Fraser are so professional, helpful, easy to contact and really nice too. Jo has been my long standing contact, managing my property and communicating with me in the way I like. Really excellent and fair service

Fantastic experience: Scott Fraser are a valued client of ours at Talmage's Domestic Appliances. We have had a very strong relationship with them for many years. Scott Fraser are always easy to deal with and extremely efficient. Thank you for your business.

Fantastic experience: Professional team and very friendly. They helped me a lot with my renting. Luckily they recommended me an amazing, convenient place. I highly recommend this agent!

Positive experience: My husband and I have recently moved into a property managed by Scott Fraser and have found them to be both professional and friendly (not the case with all agents!). Any questions we have had along the way have been answered and the property we have moved into is lovely. Natasha who dealt with the arrangements for our tenancy made what can be quite a stressful process smooth and easy. I would definitely recommend them!

Positive experience: Initial thoughts: It's my first time renting, but they've made it easy! They've been quick to respond and very helpful. Later thoughts: We ended up having some issues and unreasonable negotiations with the landlord though before renting. A lot of it was not their fault but the communication could have been much better. During the tenancy some things in the house were fixed quickly, other issues were never dealt with.