Cooper Green Pooks

Fantastic experience: Ellie Thorne recently handled a letting for us at a beautiful rural property. Finding a suitable tenant was challenging as the property is quite unique in a lot of ways, but Ellie used her considerable resources to find what we are sure will be a great tenant. The process was dealt with professionally and the communication was excellent. I couldn’t recommend CGP more. What can be a difficult process was made a lot easier with Ellie’s efforts. Thank you!

Negative experience: I am extremely disappointed and deeply concerned about the way I have been treated by Cooper Green Pooks in Shrewsbury. I made several phone calls requesting to arrange a viewing of a shop unit, clearly explaining that I intended to open a restaurant. Despite repeated attempts to contact your office, I received absolutely no response. My enquiries were consistently ignored without any explanation. In September 2025, I also sent an email to James Satoor Once again, I received no reply. This complete lack of communication is highly unprofessional and unacceptable. Given that my enquiries were repeatedly ignored after I disclosed the nature of my intended business, I cannot help but question whether this treatment was influenced by bias or discriminatory attitudes. Every prospective tenant deserves equal and fair treatment, regardless of their background or the type of cuisine they wish to operate. This experience has been extremely disappointing and has left me feeling unfairly treated. I strongly urge the company to review its conduct and ensure that all clients are treated with fairness, respect, and professionalism.

Negative experience: Have been chasing up for a viewing with this estate agents for nearly 2 weeks and nobody has been in touch! Not very professional and quite embarrassing!!!!!!

Fantastic experience: I cannot rate Ellie Thorne at Cooper Green Pooks highly enough. She helped my family and I secure our perfect family home and we will be forever grateful to Ellie for all of her hard work, dedication, and kindness.

Fantastic experience: We can’t thank Cooper Green Pooks enough for the role they played in helping us find the perfect location for Caffè Oro in Shrewsbury. From start to finish, their team remained professional, approachable, and always willing to go the extra mile. Not only did they secure us a fantastic spot, but they also promoted us brilliantly through social media posts and a video they produced. Their ongoing support,even taking the time to respond to comments; has given us an incredible boost and a really strong start to our new venture. We’re absolutely delighted with the service we received. If you are looking for a team that combines professionalism, creativity, and genuine support, we couldn’t recommend Cooper Green Pooks highly enough. They really do make a difference.

Fantastic experience: We couldn't have been happier as tenants of Cooper Green Pooks. In our two years of tenancy, they never stepped a foot wrong. The onboarding process was easy and ending our tenancy due to buying a property was straightforward. Our Property Manager Matt was absolutely great, always there if we had any questions or needed anything. The only repair we needed during our tenancy was sorted within the week and communication was great throughout. I can't recommend CGP enough for anyone thinking of renting with them.

Fantastic experience: Pooks has been an amazing estate agent for our business! Theyve been so helpful and the marketing team is excellent!!

Fantastic experience: Chris and his team were absolutely wonderful totally professional at all times ! I honestly don't know what I would have done without them ..

Fantastic experience: Cooper green pooks have been extremely helpful in finding me a suitable home, Ellie and Charles were excellent keeping me updated constantly and enabling help through out the process. Would highly recommend.

Fantastic experience: We recently moved into a rental place after the huge help of cooper green pooks. Ellie thorne and Charles sparrow were so helpful and made the whole thing stress free. Great communication and the let me know everything every step of the way. We are very thankful to the CGP team and would recommend them. Thank you

Fantastic experience: Absolutely brilliant experience dealing with CGPooks. Charles especially has been fantastic at supporting us in identifying a property and making all arrangements for a smooth transition to our new home, especially given this was all at very short notice but also the rest of team in providing updates. Would recommend to anyone looking for a property in Shropshire.

Fantastic experience: We are both tenants and landlords with Cooper Green Pooks and on both sides they are fantastic to work with. From a residential landlords point of view they take all of the work, legalities and hassle away, Chris offers great advice and always has our and our tenants needs in mind. We are also a commercial tenant on an industrial estate, here we receive the same great service, Hugo is on site monthly making sure that we are all happy on site and eager to make improvements on site when required. Overall the team at CGP are very easy to work with, we would highly recommend them! Tim

Fantastic experience: l have been a tenant for nearly 5 years, however l am moving soon as l have recently purchased a house. l can say throughout my tenancy Cooper Green Pooks, have always been responsive and have provided excellent support. My property's manager Jess .H has been first class in every sense.Thanks for making my stay so enjoyable. Probably the reason l rented for so long, rather than purchasing sooner.

Fantastic experience: CGP made my first rental experience smooth and straightforward. Ellie was amazing in helping me find an apartment, and Nicole and Will have been super helpful and responsive with any questions and issues since. Great team and great service.

Fantastic experience: We’ve been renting a shop space on Wyle Cop through Copper Green Pooks and the experience has been brilliant from the start. The team have been incredibly supportive- checking in regularly and even popping by in person to show encouragement when we first opened. It’s a rare touch that really makes a difference. We’re also currently in the process of buying a home through them, and again, the service has been friendly, efficient, and reassuring. Highly recommend for anyone looking for a reliable, down-to-earth local agent who actually cares.

Fantastic experience: After renting a property for 9 years (in Shrewsbury) we were given the usual 2 months notice by our landlord. Fortunately we used Cooper Green Pooks to find our latest rental property. Ellie was amazing! So efficient and helpful. We found our property through Copper GP quickly and the transaction was complete and all checks done within a week! Totally efficient. Ellie was on top of everything. Huge thank you.

Fantastic experience: CGP have been Fantastic over the near decade I have rented a home with them. Repairs were always dealt with swiftly and diligently. What I really appreciate was the ease of checkout, and how accommodating Amie was when I was running behind. Many thanks.

Fantastic experience: Ellie has been amazing assisting me with finding my dream rental! She has been great at communicating with me throughout the process and was able to provide full updates when required. Ellie made the process very stress free and easy. Would highly recommend!! Thank you :)

Fantastic experience: Just come to the end of one tenancy with cooper green and can’t fault them at all. They are amazing very efficient with dealing with any concerns. I’ve moved from one property to another with them and the transition has been really smooth and everyone is lovely and really really helpful. Really recommend renting with cooper green pooks. They have made my transition from flying the nest to renting really easy and I appreciate everything they have done for me.

Fantastic experience: We recently purchased our first home through Cooper Green Pooks and had a very positive experience from start to finish. The marketing and photos made the property easy to find and was accurately described. The team were consistently professional, friendly, and most importantly, excellent communicators throughout the process. Chloe & Sarah kept us well-informed at every stage and were always quick to respond to any queries. Having a specific after sales support role is a very nice touch to the industry. Their support helped make the whole experience much smoother and less stressful as first time buyers. We’d happily recommend Cooper Green Pooks to anyone looking to buy or sell a property. A pleasure to deal with.

Negative experience: Absolutely terrible customer service, not sure of the name but a tall middle aged man with wrinkles and a receding hairline was extremely rude and aggressive towards me, not to mention how condescending he was when asking simple questions about properties. Would not recommend using this company as they clearly only act with THEIR interests in mind not their customers.

Fantastic experience: Just completed our tenancy being managed by Cooper Green Pooks for last 3.5 years, and we've been so well looked after. Any issues with the house were dealt with promptly and professionally, and the team have always been excellent no matter who we've spoken to. Very grateful thanks!

Negative experience: Very poor experience. We reported significant wall damage and mold growth multiple times, but the issue was consistently dismissed as being caused by insufficient heating. Despite our efforts to maintain the property, the damage worsened over time, and no meaningful action was taken by the management. In preparation for the birth of our child, we took it upon ourselves to treat the walls with anti-mold products and cover the unsightly marks, prioritizing our family’s health and safety. Unfortunately, this was later labeled as “unauthorized decoration.” My midwife expressed serious concerns about the living conditions, deeming it unsuitable for a newborn, which ultimately led to us leaving the property. I had formally reported the issue again before the baby was born in June, but no one followed up until after we moved out. Now, despite the clear signs of long-term neglect, the management is attempting to charge us for what is clearly wear and tear and the result of their own inaction. This experience has been extremely disappointing and reflects very poorly on their approach to property management, particularly when families and children are involved. While managing costs is important, it’s equally essential to provide tenants with a safe and healthy living environment. Landlords and tenants should avoid this agent.

Negative experience: Matthew Wynn was our property manager. Hostile and unreasonable estate agent that is condescending and try to coerce you to act in their best interests, not your own. When leaving a property let by them, be warned that you will likely NOT receive your deposit back despite going the extra mile to make the house as it was before renting. Strongly advise you to AVOID. Other tenants in other households we have spoken to completely relate to our experience.

Fantastic experience: Had a great experience with CGP buying a first house. Very communicative and quick to accommodate additional viewings and organising times for surveys as well as being quick with the back and forth of offers. Every time I called the staff seemed very happy to be helping, believe her name was Chloe. The after sales support person, Sarah, was also incredibly helpful in chasing the seller and his solicitors when it was needed and sped the process up significantly. Would definitely use them again when it comes time to sell

Fantastic experience: What a team on lettings for this local company. Ellie Thorne (Hill) is our lettings manager and looks after our property while we away overseas. Quality tenants chosen and the process is so efficient. We can not recommend this local company highly enough and they always leave us feeling reassured and very satisfied.

Fantastic experience: I sold my property through Cooper Green Pooks in October 2024. I found everyone professional, helpful, supportive, approachable, friendly, efficient and trustworthy. Their actions and responses made the sale as stress free as possible. A special thank you to Sarah and Cloe who navigated me through the process. I would not hesitate to recommend Cooper Green Pooks to anyone. Brilliant job, thank you.

Fantastic experience: We were very happy with every aspect of the service we received from Cooper, Green Pooks. Dan was very helpful and sensitive when valuing the property. The whole team gave great customer service but a special mention must go to Chloe, who went above and beyond to help us and keep us informed, she really is a credit to the company.

Fantastic experience: I’ve had a good experience with CGP as agents and would recommend them.

Fantastic experience: I feel so lucky to have got my property and wouldn't have been able to without Ellies support and perseverance. A massive thank you goes to Ellie who was friendly and genuine during my search for a rental poperty, I don't know which one of us was the most excited the day I got the property !. I'm extremely happy with the property and it is nice to know that CGP continue to support you throughout your tenancy. Thank you Ellie

Fantastic experience: Without a shadow of doubt, the most reliable, dependable, trustworthy, caring and dedicated estate agent / letting agent / commercial property team in the Shropshire / Shrewsbury area. The individual and special attention provided by CGP requires words that my thesaurus doesn't have the capacity to produce. If you are lucky enough for CGP to take care of your property requirements, it is highly unlikely that you will discover a way to extend your gratitude. If you think I'm exaggerating, keep a look out for their signs throughout Shropshire property and you'll immediately get the picture.

Fantastic experience: We have rented a house from Ellie at Cooper Green Pooks, she has made the whole process easy for our relocation to Shrewsbury. Any problems that we have encountered have been dealt with quickly and to a satisfactory level.

Fantastic experience: I wanted to shout about the amazing help and support I have been receiving from the Team, specifically from Nicole, they have been amazing.

Fantastic experience: On a recent house purchase, Cooper Green Pooks were fantastic. Special mention has to go to Sarah Elms, who allowed us to arrange several visits to the house before purchase, for quotes on jobs we knew were needed and was always prompt in her replies to any other queries we had. I have no hesitation in leaving a 5 star review.

Negative experience: Appalling, very lacking in detail to attention when it comes to their customers. Yes your clients are a priority when finding them tenants , but as paying tenants we should also get good customer service. A say in things and some respect. Some of us are moving businesses into these properties, spending alot of money and undergoing stresses of our own and the last thing we need is to go unheard and to be disrespected. Take responsibility for what YOU have sold us. You want us to take responsibility as your customer , the least you can do is acknowledge your own doings.

Fantastic experience: Competent professionals.

Fantastic experience: I wish to give my heartfelt thanks to all the team, especially Chloe for all the help and the professional and friendly way she dealt with the sale of my property. She put me at ease the whole of the time. I would recommend Cooper Green Pooks to anyone starting out on this journey.

Fantastic experience: A heart felt thank you to everyone who was involved in the sale of my property (Chloe, Sam, Becky, Sarah and Hamish), and a extra big thank you to Chloe who I mostly liaised with. Both Chloe and everyone at Cooper Green Pooks were so lovely, supportive, reliable and professional. From the honourable valuation, to gorgeous photos of my property, to bringing in buyers and negotiating on my behalf. At no point did I ever feel pushed into accepting offers, it felt like what was best for me was their utmost priority, which is a breath of fresh air. I definitely recommend using copper green pooks when selling :) x

Fantastic experience: Excellent agents. Couldn't have been more apologetic when email correspondence had gone awry. Anything is sorted within 24hrs, with my landlady in South Africa. Thanks to Will Guy Ellie and the team.

Fantastic experience: We have been using the services of CGP for over 10 years; for letting and sales. They have been superb in every way from regular communication, to negotiation skills to being hands on, sorting out issues with the properties. They work very well as a team and have always been incredibly efficient in the jobs, often going over and beyond every expectation. In fact, everyone we have dealt with at Cooper Green Pooks has always been professional and genuinely friendly. I have had no hesitation recommending them to anyone in need of a reliable and trusted estate agent.

Negative experience: Myself and my partner have submitted multiple enquiries for different properties to rent through this agency over the past months, through 3rd party websites and through their own, never once have either of us received a response - a property we enquired about was even reduced weeks after we enquired, following a period of it being empty! My advice to landlords is don't waste your time or money on someone who isn't proactive to get your property let out, and we'll also be ruling this agent out entirely when we come to buy.

Fantastic experience: Cooper Green Pooks have been great, a very professional service from start to finish and always helpful and friendly. Special mention to Will Atkins who was always on hand if we needed anything. Would definitely recommend as one of the go to agents in town. Thanks again.

Negative experience: Shocking company. Avoid at all costs. My father has had bad experiences with them as have I within a commercial property

Negative experience: Not friendly,also didn't answer on enquirys

Fantastic experience: I recently bought a house through Cooper Green Pooks. A huge thank you to Sarah for making the whole process straight-forward. She was always so quick to come back to me and the communication was transparent and consistent - nothing seemed too much trouble. Becky was also fantastic and extremely helpful at the beginning when I was putting my offer in, so thanks to her too. I will definitely be recommending Cooper Green Pooks in the future.

Fantastic experience: Ellie and the team were so helpful in securing me the right property just at a time I really needed it. Thank you for all of your help and professionalism, I have used Cooper Green Pooks to buy, sell and rent and would recommend their services.

Fantastic experience: Lovely people

Fantastic experience: We want to thank Ellie, Chris and the team for their utmost professionalism. Having worked with them before we had no hesitation in asking them to assist in letting our property. As we are "away owners" they took the stress out of the whole process. Collecting keys on our behalf, arranging for swift maintenance and redecoration. The property was listed within a day of completion and a tenant secured within 48 hours!! We have no hesitation in recommending CGP for 100% service with a smile. Thanks to you all.

Fantastic experience: I have recently moved into the second property I have rented from CJP. At what can be a stressful time the efficiency of Ellie Hill and her team has ensured a hassle free experience. Ellie particularly is always available to answer any questions and deal with matters quickly and effectively. Professional with a personal approach. I would highly recommend.

Fantastic experience: Great service from the sales team!!!

Fantastic experience: They did a great job sorting out a flat purchase for us. Good comms too!

Fantastic experience: We’ve recently rented a property through CGPs whilst having building work completed on our own property. They have provided an excellent service, from the initial viewing and onboarding process, through to how quickly they respond to small issues with the property. Having used a few letting agents in various parts of the country over the years, CGP have been by far the best.

Fantastic experience: Extremely professional agency. Had a wonderful experience as a tenant from start to end thanks to Jess, Ellie and the rest of the team.

Fantastic experience: Really cool place to sit and take in the vibes of Much Wenlock. Must have a homemade Bakewell tart made by the wonderful Jayne herself.

Fantastic experience: We have worked with Cooper Green Pooks for about 8 years (after they were recommended to us through a close friend), and in that time we have bought a property and also let property through them. They have been fantastically helpful throughout; always happy to share their extensive knowledge of the local market; provide a really good service AND at reasonable rates. They (esp Ellie) have found us wonderful tenants - and we highly recommend them. Thank you CGP!

Fantastic experience: I'm surprised to read the negative reviews posted on Google regarding Cooper Green Pooks as my experience was completely the opposite. In fact, there is no way that I would use any other agent. I have used other agents in the past and found that they were nowhere near as professional, courteous or hard working. Chloe in particular worked very hard to secure a purchase on a property for us while at the same time, pushed to get ours sold in very good time. She was considerate about the viewers that she sent and kept me well informed with productive and useable feedback. The valuation that we received was practical and it was clear that Dan and Hamish had done their research of the area and we got the price they advised. The photos taken of the property were miles ahead of the comparable properties that were advertised with other agents and the house was presented beautifully online as a result of the care and time taken by Dan. Sarah in sales progression was also wonderful, nothing was too much trouble and she always responded promptly. Overall we are so impressed with the service we received both selling and purchasing from Cooper Green Pooks and we can't recommend them highly enough. They have an excellent reputation and certainly work hard to live up to it. Thank you all the team.

Fantastic experience: Ellie and her team have been fantastic helping us find a rental property when relocating from Yorkshire to Shrewsbury and again more recently. They completely understand the logistics and stresses involved and have worked so hard to help reduce these pressures and help as much as they can within the timescales. So professional and the rental platform CGP use is also super easy. Thank you for all you’ve done to help us.

Negative experience: If i could leave less i would. I agree with the others an unprofessional bunch of amateur's. I am now having to instruct solicitors to get my deposit back. hindsight is a wonderful thing. Avoid at all costs. poor response to maintenance staff are rude and lie. DO NOT USE THEM. YOU HAVE BEEN WARNED

Fantastic experience: Like. most. estate. agents. I. have. found. in. Shrewsbury. they. build. your. hopes. up. then. dash. them. jan

Fantastic experience: No1 estate agents in shrewsbury

Fantastic experience: I’ve just been a tenant through CG Pooks for 2 years and I found the Lettings Team very helpful and professional from initial search and throughout whenever there was a problem or maintenance needed.

Negative experience: Cooper green pooks shrewsbury Bad customer service they never email you back i have asked to view a property twice now by email and they just ignore it.

Negative experience: I have never had a worse experience with an estate agent and I will not deal with Cooper Green again. Emily Dean was extremely rude and condescending to me when I was putting an offer in on a property. I am a genuine buyer who was looking to purchase with Cooper Green and to my shock she hung up the phone on me during a conversation about a property. I am disbelief at how unprofessional each interaction has been. Now I will not be looking to purchase with Cooper Green.

Fantastic experience: I have just purchased a Ludlow property using Cooper Green and found the whole process to be refreshingly transparent and pain-free. Carol and Andrew responded immediately to any request I had and kept me up to date with each stage of the process. I really wish that all estate agents were this easy to deal with.

Fantastic experience: An outstanding service throughout! From the very first enquiry into selling our home, Becky was incredibly helpful, answering hundreds of questions with the patience of a saint and professionalism throughout. What could have been a tricky sale of a shared ownership property was handled thoughtfully and expertly, finding a buyer, checking eligibility and arranging viewings and keeping me in the loop throughout. Becky did it all and the communication was perfect! Once the sale was agreed, Sarah took over aftersales care and, well to say she had her work cut out would be an understatement! (Quick tip for anyone selling a home, listen to your estate agent and take their solicitor recommendations, we did and ours was fantastic. Further down the chain, and well lets just say, they should have listened!). At every stage of the conveyancing, there were problems caused by 1 solicitor, Sarah however, went out of her way to liaise and communicate with both parties and found a way to keep things moving. It was difficult and a few times I thought the whole stack of cards was going to come crashing down, but Sarah didn't allow that to happen and she constantly communicated up and down the chain, going above and far beyond the remit of her role, its clear she really cares about the customer! The work that this team, and Sarah in particular have put in, and the outstanding communication and reassurance throughout has meant our exchange has finally happened and I can't thank both Becky and Sarah enough for all of their hard work. 5 stars? I'd give even more if I could - Thankyou both so much!

Fantastic experience: Fantastic estate agents, helped us out tremendously

Fantastic experience: The team at Cooper Green Pooks Estate Agents have been absolutely first class from the moment we walked in the door. Whilst at the beginning of this journey, we are very much looking forward to the transformations we create over the coming 12 months. Thank you.

Positive experience: Thanks to Carol and her team for their patience in our recent purchase. She was very responsive and always got back to you, kind and understanding. We only wished we used CGP to sell our home.

Fantastic experience: Very professional and customer focused. Ellie and her team were best in class. Jack Mitchell

Fantastic experience: Lovely , helpful staff

Positive experience: Helpful and professional service all the time

Fantastic experience: Professional and supportive.

Negative experience: Declined my interest and didn't told me, been waiting for ages waisted so much time of waiting.

Fantastic experience: Moor than helpfull

Fantastic experience: I would really like to thank Lorna from the Lettings Team for her empathy and understanding, professional approach and sensitivity during an extremely stressful time for me. The whole team have been great but this is a huge shout out for Lorna! Thank you.

Fantastic experience: Great service

Fantastic experience: Very helpful team of people, kept me updated with every viewing and offer, I couldn't of asked for more.

Fantastic experience: Have rented a property with Cooper Green Pooks for over 1 year now and have found them to be professional, responsive and extremely helpful, especially in times when urgent repairs are needed. Personally have worked with Heather and Will - they are credits to the company and should be recognised for their above and beyond customer service.

Fantastic experience: No problems with them whatsoever over my tenancy, very understanding and collaborative. No issues at all. Thank you

Fantastic experience: Have spoken to Becky many times very helpful

Negative experience: Have been looking for properties around the Shropshire area for well over 1 year now! The staff here are extremely rude and borderline conceited. Despite having significant savings and a business that is successful they are incapable of finding us a property. it is understandable in these difficult times that things aren't "normal" and landlords are extra cautious, however having been with this agency around 2 years not a single property had been found that is "suitable" for us. We have bent over backwards even offering to pay the tenancies in full upfront with a higher deposit to no avail. The person who is responsible for writing up the ads cannot even be bothered to state whether they will allow a dog so constantly we are calling up to be told "no." On one occasion we were told no before we even stated the property name. We have now received an email from them asking us to take down our review.

Negative experience: My partner and I have been registered with this company for around 3 years, and are STILL searching for a rental property. We have a tiny dog, and they send us properties and then we ask if they allow pets and they say no. They never mention pets on any of their properties so we call just to be told no pets. When we say we are desperate and need a property, they just say to look on their website at the available properties. I just find it ridiculous that this is their job, and they can't be bothered to put any effort it. They can't even be bothered to write a simple 'no pets' on the properties, which causes us to call up to be told no anyway. The properties that do finally allow pets we are told there is too much interest and to keep updated on new properties.

Fantastic experience: I have been with Cooper green for nearly seven years to help me let two houses. I found them top class in every respect; professional, courteous, helpful and honest. I cannot compare them to another agency called Haart in Milton Keynes that I was persuaded by their manager they were good but time and again failed in virtually every thing they would do. Unfortunately I have to sell one of the houses but the sale department is excellent in managing the sale. They made me like letting in contrast to Haart in Milton Keynes who made me dread letting and I cannot wait to leave them

Fantastic experience: We have used Cooper, Green, Pook’s for our property purchase, property letting and subsequently for managing the renovations on our property. The service on each occasion was top notch, nothing was too much trouble and at all times the staff were polite and dealt with anything that did crop up promptly and efficiently. Project management for the renovations on the house began prior to our moving in and the Project Manager, Tom Thorne, ensured everything went smoothly and that timescales were met so that when we arrived, all we had to do was unpack! We’re very happy with the all-round service and would highly recommend them. Marion and Ian Ward

Negative experience: After three weeks of empty promises and the most intrusive background checks of any letting agency I've dealt with, we were met with the news that both properties we inquired were lapped up by higher bidders. A complete waste of time. New homeowners stay away, especially young professionals.

Fantastic experience: Staff are really good, so friendly and the service is very efficient. Recently rented a new property and all the paperwork was done in less than 24 hours.

Negative experience: I see this agent has not improved over the years. We first dealt with them over 10 years ago and the service was shocking then.. We contacted them in August 2020 relation to a property to rent in Shrewsbury. Filled out the application form and offered to pay 12 months rental in advance as well as the holding deposit. We have been renting our current property for the past 6 years without issue and our current landlord has been very happy with us. This shower did not even have the decency to come back to us to tell us that it had been let to someone else. Really poor customer service. IN RESPONSE TO CHRIS POOKS Please do not make excuses for your companies inability to communicate with prospective tenants. We are all dealing with "extreme" circumstances in the current climate, but the difference between those that are capable and those that are not is very clear. We filled out the application and heard nothing. I even had to chase the application with Pooks to find out what was going on. We heard nothing back until we noticed that the property was let. No ongoing communication from Pooks whatsoever. Whilst my credit history may not be the best in the world, I am cash rich so do not attempt to patronise me. You talk about a collaborative approach. That is rich coming from a estate agents that can't communicate.

Fantastic experience: I've dealt with several estate agents in the past and I can honestly say its rare to find such professional, friendly, efficient and helpful staff in this industry, but we found all of that and and more from the cooper green pooks team. They were incredibly helpful in every way from start to finish. Cant sing their praises enough. Fantastic work guys. Keep it up!! And -THANKYOU !!

Fantastic experience: Having used other estate agents in past, it's been a breath of fresh air dealing with Cooper Green Pooks, everything is made so easy with there professionalism

Fantastic experience: Excellent communication throughout, regular updates and very efficient! Thank you Charles Howell for such excellent service!

Fantastic experience: Really helpful and amazingly efficient in getting things sorted, especially given the current lockdown situation. The online process for providing references, credit checks and tenancy documents was fast and simple to use. Can't fault the service they have provided.

Fantastic experience: I have nothing but praise for the whole experience of our house sale. Me and my sisters had inherited the property and nobody lived in Shrewsbury. The gentleman who came for the evaluation was efficient and honest about the houses strengths and weaknesses within the market. Once agreed he got it on the market the same day! Emily and Sarah in the office were helpful and kind. The communication from everyone was awesome, they handled all viewings and managed to secure us a cash buyer for the price we wanted in very quick time, I would not hesitate to recommend. The whole team made a difficult and emotional sale very very easy.

Negative experience: Had a really bad experience renting via this firm. I can't say whether any other firm would have been better. I wouldn't anticipate them being worse.

Negative experience: Lovely place and views in garden, friendly

Fantastic experience: I literally can’t fault you cooper green pooks! I had a few issues with some things in my Flat and Jas dhillon was so so helpful. Literally had my bathroom fan fixed the next day! Please choose cooper green pooks they are simply amazing and so helpful I will always always use cooper green pooks for the rest of my life! Many thanks

Fantastic experience: Staff were very helpful

Positive experience: Changed their menu slightly for breakfast, really nice. Kids (and us) cleared our plates

Negative experience: Absolutely horrific service. Avoid.

Fantastic experience: This was a restoration of a Victorian Terraced house that had been originally refurbished badly by the previous owner. At the time of purchase I was living 150 miles away and after several failed attempts to get builders to quote for work I appointed Cooper Green Pooks to project manage the total refurbishment of the house. Works included fitting a total new kitchen, relocating and fitting new central heating system, converting a walk in wardrobe to an ensuite shower, toilet and tiling throughout the ensuite. Rewiring of whole house, restoring fireplaces, extensive replastering with coving restored and ceiling roses. All work was managed by Tom very well with all work being completed to a high standard. Project commenced end of September being completed and in by mid December as planned.

Positive experience: Very helpful staff. Good range of accommodation and informative viewings.