VA Property Sales & Lettings
93, 95 Castle St.
LU1 3AJ, Luton
+441582346203

Opening hours

  • sunday: (closed)
  • monday: 9:30-18h
  • tuesday: 9:30-18h
  • wednesday: 9:30-18h
  • thursday: 9:30-18h
  • friday: 9:30-18h
  • saturday: 10h-16h

Welcome to VA Sales & Lettings – your trusted, independent estate agent serving Luton and Dunstable!

As a family-run agency, we’re small enough to give you the care and attention you deserve. But we’re also well-connected and experienced enough to get your property in front of millions of potential tenants and buyers.

VA Property Sales & Lettings: Reviews

4.3/5 (188 Reviews)
Mrs Richmond Published on Google 1 week ago

Fantastic experience: I had an excellent experience with VA properties & Lettings. They helped me secure a new tenancy agreement on a very tight deadline and handled every step with speed and professionalism. Communication was clear and prompt throughout, paperwork was accurate, and they kept me updated at every stage. The team was friendly, proactive, and solution-focused, which made the whole process smooth and stress-free. I wouldn’t hesitate to recommend them—five stars well deserved! ⭐⭐⭐⭐⭐

lynda lampert Published on Google 3 weeks ago

Fantastic experience: VA just let 2 of my properties. Very impressed with their service and excellent communication. Will definitely be using VA again.

Isaac Annan Published on Google 1 month ago

Negative experience: I would strongly advise people to avoid V&A Properties at all costs. In my experience, this company is not who they present themselves to be. I have had a property with them since the 1st of April. From the beginning, I was pressured with constant phone calls to sign the contract and tenancy agreement. There were known issues with repairs in the property, but I was told that tenants were happy to decorate and accept the condition, which led me to proceed with signing the tenancy agreement. We went ahead and installed brand new appliances through Currys — including a washing machine, fridge, electric hob, and oven. We even paid an additional fee for professional installation, all completed and signed off by Currys installers. However, two weeks later, I was informed that the property was “not certified” and that tenants could not be placed there. When I asked what exactly was not certified, I was told that the cooker needed to be a freestanding unit. Without consulting me or getting my approval, they arranged for an electrician to carry out work and then sent me a bill of £1,400. Their communication has been extremely poor throughout. They also claimed they had emailed me over the weekend and that I had agreed to pay for this work. When I questioned this, it became clear that the email had just been sent at that moment, yet they were trying to say I had already agreed. From my experience, this company operates unprofessionally and without proper communication. They made decisions without my consent and then expected me to cover the costs. Please avoid this company if you can and look for a more reliable estate agent. I am now seeking legal advice

Amit Talwar Published on Google 1 month ago

Fantastic experience: I know Team VA from about 2017 and over the years across UK towns I have dealt with numerous estate agents. VA focusses on developing a relationship with landlords and keeps in touch. I have used VA to let out my property in Luton four times over years. VA has more sense of ownership than some of the bigger high street names and that gives them edge than other big names. Rerely like everything in life there may be little niggles but their intend would be to help you out of your situation & give you honest advise. Whether you are a tenant, landlord, buyer or seller, VA can provide a good level of service to you.

Jay Goutoura Published on Google 2 months ago

Fantastic experience: I recently got in touch with VA Properties and had a really positive experience from the very first call. I initially spoke with Zia, who was incredibly welcoming and took the time to really understand my requirements rather than rushing through the conversation. It was clear she genuinely cared about helping rather than just handling another enquiry. Zia then introduced me to Gavin, who was equally welcoming and very easy to get along with. The whole conversation felt natural and productive, and I honestly found myself wondering why I hadn’t picked up the phone to this agency sooner. A genuine pleasure to deal with so far, and I’m really looking forward to hopefully building a strong and established working relationship between our organisations going forward. Highly recommended.

Rosejane Aghaigbo Published on Google 4 months ago

Fantastic experience: My warmest appreciation goes to Gavin Dick at VA property. The encounter I had with him this week was really amazing. I called him for a viewing though it was within a short period of time and he made it happen. His professionalism, humility and willingness to help within this short period was second to none. He really stood in for us to ensure that we secure a property that we wanted though it never happened. I want you to know that my family and I will forever be grateful for all your efforts and assistance. You are such an amazing person. Thank you so much once again. Kind regards, Rosejane Eze and family.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you for this wonderful heartfelt review

Team VA

Matt Jenkins Published on Google 4 months ago

Fantastic experience: Excellent letting company. All tenants so far have been of excellent standard. This company doesn't just rent to anyone, I think they really do try to find the right tenant for your property.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you for the valuable feedback and amazing review.

We appreciate your business and looking forward to working with you again soon.

Best wishes

Team VA

James Topping Published on Google 4 months ago

Fantastic experience: Venessa and the team are professional, knowledgable and supportive. They go above and beyond in terms of their communication and I feel in safe hands with my property being managed by VA.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you so much for the review James.

We really appreciate your business.

Team VA ☺️

yvonne telford Published on Google 6 months ago

Fantastic experience: Vanessa & all the staff at VA are extremely helpful. They provide an excellent service and would totally recommend using VA to rent a property

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you so much for the amazing review. We really appreciate it

Team VA

Shazzamma Published on Google 6 months ago

Fantastic experience: Venessa and Emma were so helpful, we totally recommend the VA Landlord Rescue Section 21 Service.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thanks so much!

David Mckibbin Published on Google 6 months ago

Fantastic experience: Vanessa and Gavin and the team have been extremely helpful and supportive let alone informative over the last three years of being a first time landlord from the outset!! One with a very flexible approach to letting us be able to do the initial viewings with suggested tenants, allowing us to decide who would be the ones living in our property to help and support after tenants left ! Very much will asked for their input and hopefully assistance in selling the property in the near future, kind regards Dave and Ruth x

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you for the 5 Stars!

Lisa Rodrigues Published on Google 6 months ago

Negative experience: They get into the property without Tenants consent or knowledge.

VA Property Sales & Lettings
VA Property Sales & Lettings

Dear Lisa,

We have just received your comments which we were surprised as we do not know what you are referring to?

A Google Review is perhaps not the most appropriate platform to lodge a complaint. We would like to understand what has happened here so that we can address your concerns.

Please contact our office on 01582 346 203 so we can review the incident and take appropriate steps to reassure you of our business processes and procedures.

Kind regards

Team VA

Remi Kehinde Published on Google 6 months ago

Fantastic experience: "Purchasing my property with VA was a fantastic experience from start to finish. The service was highly professional, and the team provided excellent support throughout. Venessa, the Company Director, deserves special mention for her incredible effort; she went above and beyond to keep me informed and made sure the entire sale went as smoothly as possible. For anyone looking to do property business in Luton, I wholeheartedly recommend VA. A huge thank you to Venessa and the whole VA team!"

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you for your valued feedback and 5 star review. We really appreciate it and we're pleased to have been of service.

We look forward to working with you again in the future

Best wishes

Team VA

Asif Published on Google 6 months ago

Fantastic experience: Brilliant team and Very responsive service

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you for your 5 star ⭐⭐⭐⭐⭐ review Asif!

Neville Petit Published on Google 7 months ago

Fantastic experience: Ive been meaning to review this company so today finally have a chance. I have been fortunate to find a great letting agent and as a landlord for 7 years with VA have found Venessa, Emma, Louise, Gavin, Winston and admin to be very responsive to my requests ( I can be a very particular pain!) Peace of mind for me and highly recommended 23.10.25 Just wanted to comment how professional Winston was today. Nice to speak with agents who are knowledgeable and helpfull. Thanks! 24.10.25 - Thanks Zia for your help today!

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you for this lovely review, we really appreciate it and thank you for your business/loyalty.
Feedback like this is so motivating and we will keep striving to improve our customer service.

VA

Layance Campbell Published on Google 8 months ago

Fantastic experience: I have had an amazing experience with VA Property. The team are very friendly and they have helped me find the perfect home for me and my family.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you so much for this lovely review. We are so happy to have supported you and your family.
Enjoy your new home

Den Vee Published on Google 10 months ago

Fantastic experience: Great customer service from the whole team. Easy to book faults/repairs via their website. Polite and professional contractors, carry out the jobs quickly.

Andrew Weight Published on Google 10 months ago

Fantastic experience: Venessa and her team have very effectively managed a problem which could've turned out to be very messy indeed, but it actually proceeded like clockwork thanks to the efficiency of her staff. My tenant was faced with a crisis which forced him into arrears. He was under severe pressure due to unforeseen circumstances and the situation needed very careful handling. Not only did VA keep me (the landlord) abreast of all the developments on a day-to-day basis, but they handled my tenant with great sensitivity: they worked patiently to resolve the problem, treating the tenant with respect, yet staying focused on the needs of me too in resolving the problem quickly. From a legalistic and procedural point of view, I was concerned that we were about to enter into a complicated minefield - but Emma explained the situation to me with great clarity and patience - and followed up every conversation with a confirmatory email. I was also delighted that we resolved the situation swiftly, with minimum disruption to both landlord and tenant - and without the need for legal action to be taken. I understand that this service has been recently launched as the VA Landlord Rescue: what a great idea! A rescue service that guides landlord and tenant through a potential minefield with simplicity and effectiveness. If only other rescue services were as effective as this one!

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you so much for this amazing review Mr Weight.

We appreciate your business and look forward to a brighter tenancy management relationship together.

We will always be here for you!

Best wishes

Team VA

Ant C Published on Google 10 months ago

Fantastic experience: Update June 2025: VA have recently taken on another property for us and offer a superb service for us as landlords. Venessa and her excellent team (Emma, Gavin, Louise, Winston, plus others) have done a fantastic job helping get our property let as soon as possible with excellent tenants. At a time of acute personal stress, they have gone the extra mile to ensure all goes smoothly, and taken a great load off our shoulders - Thank you VA Property Consultants! Update Dec 2024: We have now been using VA for several years and are very happy with the service from them. They are extremely diligent in vetting tenants, are proactive agents and also are always prompt to attend to any issues that arise. We are very happy landlords! 2020: I recently have been looking at a few letting agents to take on finding a new tenant and managing a property for us. VA stood out above the others on a few counts: * whilst making their first inspection, giving excellent advice on what was essential/ non-essential works * arranging connection with trades for immediate works * offering fair pricing and 24 hour on-call for tenants Gavin was most helpful and attentive when preparing the pictures and the listing. And last, but not least, we were impressed when we had viewings booked immediately and a holding deposit taken from a prospective tenant within the first 24 hours since listing. One week later, reference checks complete with flying colours, and our tenant is moved in. We are very happy!

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you so much for your business and loyalty. We really pleased that you are pleased and will continue to strive to improve our services

VA

Zarah Islaam Published on Google 1 year ago

Negative experience: Worse experience ever with them I been living in damp house for 6 years house was already damp wen I moved in extremly poor services I keep asking them to fix the damp but they were very intimidates always try to make me feel it’s my fault I’m glad I moved out and now living in very nice clean house with best agency

kriz raj Published on Google 1 year ago

Fantastic experience: Nice people.

Mikhail Zhilkin Published on Google 1 year ago

Fantastic experience: Professional and friendly.

Akeem Agboola Published on Google 1 year ago

Fantastic experience: VA Property are 1 in a million in sales and renting out of properties they are reliable, Efficient and they deliver. I have used VA for sales of my property and also introduced 4 people to VA and they had happy ending only 1 didn't because he used another agent and in 6th months property not being sold and no update from Agent. I have told mate to go back to VA Property if he is looking to sell his property and also gets a good customer services. Akeem.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you so much for this review

Havard Havard Published on Google 1 year ago

Fantastic experience: Good to do business with. Quick response. Nice and polite crew. 100% recommended.

Muhammad Butt Published on Google 1 year ago

Negative experience: We got 3 bedrooms house 52 pemborke avenue LU4 9BH. water coming from roof and walls very bad and poor customer service.its been 3 weeks waiting for maintenance. We emailed and calls to landlord and VA .Full scammed company

VA Property Sales & Lettings
VA Property Sales & Lettings

Good afternoon,

We are sorry to hear you are experiencing maintenance issues at your property.

We are not sure what property you are referring to as we cannot find your details listed as as one of tenants so if you could please contact our office ASAP so we can help you with your concerns.

Kind regards
VA

Eva Bartlett Published on Google 1 year ago

Fantastic experience: VA property is an excellent property management company. Awesome communication skills, Very efficient, informative , and professional,

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you for such a kind words and review ❤️

Anil M Published on Google 1 year ago

Fantastic experience: top service always. Have used VA for years and no issues. Gavin and Venessa are great, Shania and Louise are so prompt and provide great support , Emma is 10/10, what a great team!!!!!

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you Anil...we really appreciate your business!

Team VA

Yasmin Shah Published on Google 1 year ago

Positive experience: Very good customer services and prompt service... Vanessa and her team are very professional ..

Lynn Baldwin Published on Google 1 year ago

Fantastic experience: Highly recommend VA , they manage my rental property for me . Now in my second year , provide thorough vetting & reference checks , regular inspections . The team go above & beyond .

H Khan Published on Google 1 year ago

Fantastic experience: Venessa and her team have been an absolute joy to work with past couple years. Efficient, professional, honest and most importantly LOCAL! VA is a gem for Luton and surrounding areas. Everything is dealt in house which brings peace of mind to me, not like other countrywide agents who take weeks on weeks to action things! Clearly big named agents are not so practical. I am so glad i have been using VA full management services year on year, I have had fluid communication with VA since day and hope to continue this relationship with them! Just wonderful and stress free honestly! Thank you VA team! Hope you have a lovely Xmas and new year! Mr M Khan, London

VA Property Sales & Lettings
VA Property Sales & Lettings

Wow - Thank you

prendy boy Published on Google 1 year ago

Positive experience: V A Property are a great team . As a Landlord I highly recommend them. I had tried a few letting agents in Luton beforehand, who were a complete bunch of muppets. I have been with V A for a year now ,very pleased with the professionalism & the good service they provide.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you

Nazia Kausar Published on Google 1 year ago

Negative experience: 52 Pembroke avenue is worth property by VA .we got this and within 4 days water coming from roof .I have 3 children's aged 8/7/3 months. Bc of damp all ill .I wrote emails and calls to company and landlord no solutions. Do some things quick otherwise I take my children's and come outside ur office and ask legal help

Hergen Thaens Published on Google 1 year ago

Fantastic experience: We have been renting with VA for 4 years now, and they have been great. Our landlord hasn’t always been easy and they’ve always done their best to chase them up and get things fixed. Whenever something urgent happens they’re on it. They have always been lovely and fair during property inspections and they’re embracing modern ways of contact, like maintenance problem reports through their app or on WhatsApp. We can very much recommend them.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you so much Hergen for your review. Your positive feedback and comments are truly appreciated. We will continue to do our best and embrace technology to make life easier for all of our clients
#TeamVA

Naomi Mbungue Published on Google 1 year ago

Fantastic experience: Lovely team, very accessible and prompt to assist me with my concerns. Over the year I have built good relationship with the VA Team. I would highly recommend VA Property !!

Aqeel Ehsan Published on Google 1 year ago

Negative experience: Terrible agents to deal with, Biased towards Landlord, Didn’t respond upon End of tenancy, when escalated I was advised We never managed the property!! Absolute Joke, Why would you advertise the property and rented to us then!! 52 Pembroke Avenue’s landlord is a also a rouge landlord, Did the check in and check out inventory herself and thought its Okay to charge for something that wasn’t there, there was no proof and she was holding my deposit for more than 2 weeks after vacating the property. VA refused to get involved to resolve this, I ended up paying for something that was damaged before we moved in. I would highly advise everyone NOT to use VA, very unprofessional and biased people, AVOID AVOID AVOID. Adding final Response to VA: Firstly, the review I have left is 100% accurate and true, and it is a fair review. VA has been unfair and failed to inform me at the start of the tenancy that they would not be managing the property. They should have advised me to conduct my own due diligence checks. Regarding the inventory, the expenses claimed were never backed up with photos. You never bothered to look into it properly because you are biased towards the landlord. There was no picture of the cabinet with the doors open in the check-in inventory. I have my own photos, and they are identical. The checkout inventory was carried out with the cabinet doors open, yet she failed to accept that the damage was there. I don't care about the money; I really dislike unfair and biased people. They are a disgrace to humanity. You mentioned several emails!! I can post screenshots of the emails I sent to VA, to which no one responded. I only received a response once I sent my email to the complaints contact at VA. VA failed to advise at the start of the tenancy that they were just sourcing tenants, not managing the property. I don't have time to leave reviews; I am just making others aware so they don't get trapped in a similar situation as myself. I don't want to discuss this any further. I don't have the free time or energy to waste, which is why I paid for the damages that were present before I moved in. VA's agent visited the property two days after I handed over the keys, yet it took 10 days to get the checkout inventory sent to me, and that was after making numerous calls and emails to the landlord and VA and my deposit was released nearly after 3 weeks which should have been within 7 days of checkout!! You should accept that this matter was handled poorly by you and your team.

VA Property Sales & Lettings
VA Property Sales & Lettings

Dear Aqeel,

In respect of you leaving us this very poor and inaccurate review we feel it is only fair and justified to reply to your review in detail as we tried to explain the situation to your privately via email to which you ignored our explanation.

When you rent a property from a landlord which is not managed by the agency which you rented from which was the case in this instance we as the letting agent commissioned to only source and place the tenant have no control nor say over any deposit dispute at the end of the tenancy. Again this was explained to you three times via email.

If a landlord wishes to carry out their own check in inventory and check out report there is no tenancy legislation which states that this is not legal or viable.

In the case of your tenancy the landlord carried out their own check inventory which was supported with photos and sent to you at the commencement of the tenancy to which you had 7 days to raise any concerns if you had any. This then became the inventory footprint for your tenancy and the basis to which the property was compared at checkout. Again the checkout report was completed with photos and sent to you which is where issues were raised by the landlord concerning how the property had been left at the end of your tenancy.

As explained to you several times when you were clearly upset that the landlord proposed deductions against your deposit.
As VA were not the managing agent during your tenancy which we explained to you we could nor would not be able to mediate the dispute between yourself and the landlord. We did our very best to forward all necessary communications on as quickly as possible and encouraged both parties to discuss and deal with the dispute as quickly as possible so that you could receive your deposit back as agreed upon.

This does NOT make VA a bad or biast agency for simply working within our terms and conditions of business. VA have hundreds of happy tenants both from a management perspective as well as a tenant find only relationship. We appreciate that you were upset and frustrated because their were issues highlighted in the check out inventory rendered during your tenancy, however this does not mean that VA as an agent is automatically the 'bad' party because we did not defend your plea for your full deposit return. Again we reiterate that this was a matter between yourself and the landlord.

We also note that it is not unusal for you to leave one star Google reviews for service providers when you suffer frustrations. We would like to remind you and anyone reading your review and our response that their is always two sides to a dispute and as long as we act with integrity and fairness then we are doing our work correctly and to the best of our ability.

If you would like to discuss this matter any further we would ask that you contact our office directly where we will be happy to speak with you some more.

Regards

VA

REPLY TO FINAL RESPONSE: 03.12.2024
Dear Aqueel,
We note your updated response to our reply to your review. Thank you for taking the time to reply further to our initial response.

We believe our first response is very comprehensive in addressment of your review, therefore we will not add any further response except to sincerely apologies if you felt that you were treated unfairly regarding a matter that was solely between yourself and the landlord.

Regards
VA

Jan Szabala Published on Google 1 year ago

Fantastic experience: 18 years with VA now. We have Advisory Center helping with incompetence and ill will of other agencies, so plenty of experience in Beds and Herts. VA, Vanessa and Emma are the best by a mile. We had issues big and small but was always able to talk it out and sort it. No discrimination, racism or xenophobia, great people of principles. Thank You for helping us for all those years, from student accommodation times to our separate flat in the heart of Luton. All the best.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank so much for this lovely review. We look forward to being of continuous service and support.

#TeamVA

G E Published on Google 1 year ago

Fantastic experience: having tried several Agents over the years we have settled with VA & can't recommend their service enough , you get to speak to real people who respond to your requests promptly & they are very proactive in dealing issues as they arise. A very professional organisation providing a great standard of service with expert knowledge , in short everything a landlord wants !

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you so much for this awesome review Glyn, we really appreciate your business and look forward to a long-term happy relationship serving both yourself and your tenants

#TeamVA

John Ware Published on Google 1 year ago

Fantastic experience: Despite an extremely challenging sale and immense pressure from the chain, Gavin and the team were amazing through despite having to deal with about 1001 calls a day relating to my case. I'm sure they are glad to see the back of me

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you so much for your review and we are so happy to have been able to support you on this journey!

All the best!

#TeamVA

Asima Abbas Published on Google 1 year ago

Fantastic experience: Very friendly staff, always willing to help

Nicolae Totalca Published on Google 1 year ago

Fantastic experience: The best real estate and letting agency in Luton! I rented with them for over 5 years and had only good experiences. I truly recommend them, especially Mr. Gavin who is such a kind and nice person!

Oliver McKinney Published on Google 1 year ago

Negative experience: Had big issues with Gavin unfortunately. He was quite sarcastic and rude when it came to a first time buyer. Used derogatory phrases such as ‘When she would let me talk and would listen’. Ended up pulling the offer due to him personally. Said he would ring round other estate agents to check up on how they were able to work tenanted situations. Asked if he was on the radio due to our perfectly reasonable reactions. Not the best customer service however Winston sounded amazing, unfortunate that I couldn’t work with him. I’m sure the company is great but just unfortunate to have been put with Gavin.

DEVARAPALLY DINESH BABU Published on Google 1 year ago

Negative experience: worrest service they are robbing money before starting referencing process VA agent (Gavin) was told me its fully refundable if your failed in referencing but now they said its not refundable… dont trust these guys

VA Property Sales & Lettings
VA Property Sales & Lettings

Good afternoon,

We're sorry to hear that your experience did not live up to your expectations. At VA we always work hard to provide a great service. Holding deposits are not refundable if you fail your references due to providing misleading information, have a negative credit file or any of your checks fail. This is explained to all applicants before the reference link is sent to you for payment. Similar information is also noted on the terms and conditions of the holding deposit paperwork sent.

We regret that you had a negative experience with our company this time and hope that we can put things right in the future if we have another opportunity to work with you.

VA

Martha Georgiou Published on Google 2 years ago

Fantastic experience: VA are a great team … every single one of them! Always professional and efficient and always great communication. Thoroughly recommend this company. Thank you VA

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you, Martha. Have a lovely day.

VA Properties Published on Google 2 years ago

Fantastic experience: This Company really helped me in a very difficult time when I was going through very difficult personal issues. The house was exactly what we wanted and Gavin was very helpful in setting everything up. The rent and bills were spot on and we had great service from VA especially the two Emmas and Venessa. I now am moving to another property with joy in my heart.

Zahied Hussain Published on Google 2 years ago

Negative experience: I was going to see a flat for my friend because he lives far a away and he said to view for him on his behalf which I did and this agent named Winston was so rude before I even viewed it asking about pay, his work I said let us view it then we go the next stage but if not then no so he said we are wasting his time and blackmailed us by saying I’m never gonna let you or friend live in this flat and he said if ONLY HE will accept the offers and he was raising his voice at me and mrs, so RUDE SO UNPROFESSIONAL AND SO ARROGANT and abuse of power.

VA Property Sales & Lettings
VA Property Sales & Lettings

Good morning Zahied,

We do apologise that this was the feeling you came away after dealing with one of our negotiators as we have never had such a complaint about this individual throughout all his years of work so I believe this must be a misunderstanding.

Our company process and policy is to obtain as much detail as possible about anyone who would be potentially renting a property with us before a viewing can be booked/confirmed. This information includes income/affordability, employment contract information, family size, credit file related information, rental history etc etc...

All this information is taken to be able to help you understand what the requirements would be so that if there was an interest in the property you could quickly progress to the next stage which is the referencing without delay or issues. We like to ensure that our clients understand the process and have a high probability of passing references once they view a property which they would want to rent.

As a business we have supported thousands of tenants and we are never rude or arrogant as we believe in treating everyone equally with respect. As there is no validation for the personal remarks that you have mentioned here in your review we do not accept this as true, however we would like to offer you an apology for the way the situation made you feel because we can assure you that this would never be of intent.

If you would like to discuss your dealings with us further please do not hesitate to contact our office and request for the Branch Manager.

Kind regards

VA

Marsons Investments Published on Google 2 years ago

Fantastic experience: Excellent experience... Will rent all my property's with them . Thanks for your help guys.

Irfanali & Fatima Shivji Published on Google 2 years ago

Fantastic experience: Shania Ali has been excellent, from communication to over delivering her promises. A truly exceptional service. Thank you once again.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you very much for the amazing review. Shania will be really pleased to read this....
We appreciate your business☺️

adols scskcj Published on Google 2 years ago

Fantastic experience: Very quick and suitable prices!

Simon Suthers Published on Google 2 years ago

Fantastic experience: Super helpful very professional thank you for a great experience

King Solomon Ekhaiyeme Published on Google 2 years ago

Positive experience: It's an awesome place for business

Moses Published on Google 2 years ago

Fantastic experience: Quality service.

Ishu Thakur Published on Google 2 years ago

Fantastic experience: Helpful and friendly agents specially winston.

Beverley McCalla Published on Google 2 years ago

Fantastic experience: Thanks to Venessa and the team at VA property Consultants. They made it very stress free dealing with the sale of my late sister-in-law's property. The team dealt with all the viewings and also keep an eye on the property . Vanessa is very knowledgeable and would offer professional advice whenever it was needed. VA property Consultants is a one stop shop as Venessa provided good recommendations for services needed I needed cleaning and gardening services which was recommended and the company did a excellent job Many thank to Venessa and the team at VA property Consultants for their professionalism and hard work. I'd thought that it would be an arduous process, but with VA Property Consultants skills the property was sold very quickly. VA property was recommended to me by a friend and I would recommend as it's the best in Luton

linda deigh Published on Google 2 years ago

Fantastic experience: VA is like an extended family. Their warm and personalised services is commendable.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you for your kind review and your business through out the years both as a landlord and a vendor! We wish you all the best ☺️

Anthony Oloyede Published on Google 3 years ago

Fantastic experience: In a desperate panic, we approached VA Property Consultants to help us arrange the placement new tenants and process the verification checks. All I can say is WOW, the professionalism, attention to detail and constant update was second to none! The employee Gavin was just brilliant, he made us feel at ease, thank you Gavin! V A Property Consultants is a business we would HIGHLY recommend, you won't be disappointed.

Sobha Seelochund Published on Google 3 years ago

Fantastic experience: Good experience

Puneet Arora Published on Google 3 years ago

Negative experience: I am really disappointed, I had requested a viewing and they did it very well. Yesterday evening, I went for viewing and I confirmed the property is mine and the member of a team said ok we will do the formalities tomorrow and I need to inform Landlord. I chased today in the morning and I got a reply the property has gone, even without informing me. It was a really bad experience. May be they are very good, there services are good, but they should think about the customer point of view as well because I was happy to get the property but suddenly they said no, its gone so it is a bit awkward.

VA Property Sales & Lettings
VA Property Sales & Lettings

We are really sorry that things went this way regarding the property you were interested in. We do our best to keep everyone happy but occasionally things are out of our control...

Izu Godfrey Published on Google 3 years ago

Fantastic experience: These guys would literally go through fire for you whilst exceeding your expectations. Could remember calling quite late in the night for an urgent assistance and these guys stayed up with me, got a maintenance person to come in and eventually solved the issue in a short period of time. This is more than a great customer service. Thanks for making our lives easier.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you so much for the lovely reveiw !

Nat & Nic Published on Google 3 years ago

Fantastic experience: What a wonderful, quick and seamless experience with VA properties. Very professional yet empathetic to our needs. I couldn't fault them one bit and can't recommend them enough. Guys there are two property agents in luton and environs, it's VA props and then others xxx. Thank you guys

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you for your lovely review. It was a pleasure serving you and we hope you settling down well in your new home ☺️

Team VA

Ella Uba Published on Google 3 years ago

Fantastic experience: I sincerely appreciate your assistance with renting our apartment. The location is wonderful, the amenities are excellent, and the property is in excellent shape. We appreciated your support as you made the process simple and understandable for us. We benefited greatly from your perspective, and I don't believe we could have accomplished this without you. Once more, many thanks for everything. We are incredibly appreciative that you served as our agent. I will recommend friends and family to patronize your service. VA is the best agent I have dealt with so far in Luton, United Kingdom and I am so happy to be a part of this great family! Keep up the good work guys!! Mrs. Ella Uba

Khanee Malone Published on Google 3 years ago

Fantastic experience: VA Properly Consultants is your One Stop Shop to your total satisfaction to selling, buying and renting.. Also, if you want to create a portfolio of property management for yourself, look no further.. Venessa has fine tuned a team that will work with you to achieve your goals par excellence.. I have known VA for the last 10 years and will always go back for repeat business. I wish them the very best.. Thank you very much...VA, you Rock <3

Nasreen Nisar Ahmed Khan Published on Google 3 years ago

Fantastic experience: What an Amazing Experience we had with you all. Thank you so much for selling our property within days of marketing. So so Happy and pleased .we all worked together like a big family. Thanks guys. Would Highly Recommend.

VA Property Sales & Lettings
VA Property Sales & Lettings

We are really pleased to have been part of your journey and happy we sold your property but will now miss our constant communication with you guys as it did feel like family ☺️

Zaks Mum Published on Google 3 years ago

Fantastic experience: What a great experience we had with VA properties. They took our house and within days we had sold. Great team, very reliable, always returning calls and emails. Amazing group of people working at VA. Thank you all. Highly recommended

Ivy Ijaghe Published on Google 3 years ago

Fantastic experience: Finding a property in the UK can be exhausting, however coming in contact with VA Property Consultants made my search for an amazing home swift and easy. My family is happy with our new home that we got via VA property Consultants and I sincerely recommend other families to contact them in their search for a new home. Thank you VA Property Consultants.

Ms GB Published on Google 3 years ago

Fantastic experience: I have used VA Property services for my rentals as well as for the sale of my properties and they have consistently been a pleasure to do business with. Definitely the best estate agents in the area!

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you for the lovely review !

P M (PMO) Published on Google 3 years ago

Fantastic experience: Gavin was a lifesaver when we were flat hunting. He went above and beyond to help us out. Gavin showed us a place despite being on his way home from work and it having a lot of stairs. He also filled out an estate agent form, which other agents might not have done. He kept us informed. We really appreciate Gavin's dedication. Thank you, Gavin!

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you for the lovely review :)!

Tamar Published on Google 3 years ago

Fantastic experience: As first time buyers Winston and Thomas were really helpful. Winston was always available to solve problems and even if he wasn't around, he always called back to make sure everything was fine. After being messed about by other estate agents, it was nice to have some people who actually wanted to make a sale successful.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you for your lovely review, Tamar

Amy Y. Published on Google 3 years ago

Fantastic experience: Fantastic team at VA. I recommend.

Williams Ogunleye Published on Google 3 years ago

Fantastic experience: Thank you for being there for me when I am in need. I will like to take this opportunity to thank VA during the period they managed my property. Also will like giving them kudos for their professionalism during the process of selling the place at 58 Tavistock street LU1 3UT. I will like to thank your organisation for good quality of job and value for money provided during this time. Nice doing business with you and many thanks to all involved especially Vanessa and Emma borough

VA Property Sales & Lettings
VA Property Sales & Lettings

No, thank you

Aziz Saiid Published on Google 3 years ago

Negative experience: Not good

sheena Rose Published on Google 3 years ago

Fantastic experience: Thank you VA Propery Consultants for your 5 star professional service. WOULD HIGHLY RECOMMEND!!!

sabina iftinca Published on Google 3 years ago

Fantastic experience: Very polite staff ,only positive things I have to say about VA property they have very good costumer services and very nice houses.

neil robins Published on Google 3 years ago

Fantastic experience: Many thanks to Gavin and colleagues for all your efforts throughout the successful sale of Mum’s house. We needed a proactive, diligent agent who could source and manage gardening and cleaning services and keep an eye on the property as I live eighty miles away. Particular thanks for the cleaning and gardening which made the house so much more presentable, for arranging the photography and particularly (and to your colleagues as well) for managing all the applications for viewings and the viewings themselves and the buyer liaison and evaluation which resulted in such a good buyer ( reliable, trustworthy, cash buyer with no chain). Thanks also to Gavin for your guidance and support in marketing the property and identifying all the positives including the fact that it was an ex rental property which benefited from good inquiry documentation, and for your positive, approach to the valuation and managing the process which helped get such a good price on Mum’s behalf. Thanks for providing all of the above and for liaising with the buyer and their solicitors and keeping things moving when the process appeared to slow down. Thanks again to you Gavin, and to Venessa and your team at VA. Much appreciated - and best regards

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you Neil for such a detailed review. It was a pleasure to help sell your Mother's home. Thanks again!

VA

shijimol sebastian Published on Google 3 years ago

Fantastic experience: Have been with VA property Almost 3 years. I have outstanding experience with VA property consultants. Whenever I have had an issue with the property, they responded quickly and resolved as soon as possible. Excellent and friendly staff and excellent support

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you for the beautiful review. We wish you all the best!

Juljan Rudo Published on Google 3 years ago

Fantastic experience: Professional letting agents! Have been with VA for almost 3 years now and by far has been the best agency I have had. Whenever we have had an issue with the property, they have resolved in the same day. Excellent and friendly agents, would definitely recommend!

Deano A Published on Google 4 years ago

Fantastic experience: Since 2014 I started using VA Property to help and manage my property. From day one I found Venessa a truly knowledgeable, smart and efficient person, but the main thing was her honesty at the way things should be done. She took on board all my concerns and never failed. Her team is amazing, I currently have Louise Fensome and Emma Burroughs who I make contact with. Lousie is fantastic and a pleasure to speak to, she is always on top of things with regards to maintenance, safety certificates etc. And Emma is truly amazing, has surprised me on many occasions where I thought we may end up down legal routes; clearly she knows her stuff !! Loyal to VA without a doubt. Thank you for your hard work x

teeye Published on Google 4 years ago

Fantastic experience: VA Property Consultants helped me get a property to rent years ago. I was really impressed at their professionalism and efficiency. They have kept this standard up over the years and are doing a great job. Well done VA Property Consultants.

Augustina Okwu Published on Google 4 years ago

Positive experience: Very detailed and excellent communication from VA always. Keep up your excellent service to your Clients

Daniel Mann Published on Google 4 years ago

Fantastic experience: Over the years that I have used VA, I have found them to be very efficient and helpful. Any problems with the property are quickly rectified and communication is excellent. 5 stars

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you for this lovely review Daniel ☺️ We are really happy that you are pleased with VA and look forward to being of as much support to you as possible in the future!

Calvin French Published on Google 4 years ago

Positive experience: I have found Venessa and her team always willing to help with well informed answers to any queries. She has been particularly on the ball with regard to the current selective license requirement and offered a very reasonable package to satisfy the council. Customer since 2014

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you Mr French. We appreciate your long standing business and look forward to being of more support to you and your tenants!
Kind regards,
VA

Donald Simpson Published on Google 4 years ago

Fantastic experience: First class property management team. Nothing is too much trouble for them. I have several properties in Luton with VA and I am always pleased with the quality of professionalism they provide. VA's turnaround service is without question the best. I recommend them very highly for all landlord matters.

Lenn Ogunkoye Published on Google 4 years ago

Fantastic experience: VA made renting a house such a breeze! I was new to home rental and have heard stories from friends and family about terrible agents. VA team are professionals. They have never made me feel uncomfortable and helped me every step of the way by explaining everything in a way that was easy to understand from recommending contractors to supervising the renovation project. This made it really easy to complete the renovation project in time and ready for rental as planned. VA is the best estate agent I have ever dealt with. Very professional and personal, experienced and helpful agents. Highly recommend. Lenn

Tayo Fashina Published on Google 4 years ago

Fantastic experience: VA is one of the best letting agents in all of Luton. I wish I joined them many years ago. They were able to let one of my properties that had been sitting idle for a while. They took time to figure out the issues, got help and brought it to the market to be let in record time.

TRIBENI BHATTACHARJEE Published on Google 4 years ago

Fantastic experience: VA has looked after my property in Leagrave for 5 years. VA has always found me tenants and has communicated well and are very professional. VA has looked after my property through out the pandemic. VA has been reliable and has always given me the space to make my own decisions.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thanks for the 5 STAR review, Tribeni . All the best!

Shirley Hunte Published on Google 4 years ago

Fantastic experience: Professional, efficient, hard working, reliable are some of the words I would use to describe this company. We have used this agency for over 3 years and have no complaints about our dealings with them. More importantly Vanessa and the agents are all friendly and are willing to help at all times.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you so much Shirley. It's been a pleasure working for you and we look forward to being of even more service in the future

alex verrey Published on Google 4 years ago

Fantastic experience: I'm a landlord working around the Luton area with several properties and have been using Venessa and the team at VA for many years now. I assure you, they are excellent. Venessa really knows her stuff and is bang up to date with the latest guidance, laws and regulations. Her and the team work really hard for landlords, finding the right person for the right property and always charging fairly and reasonably for their service. I would never use anyone else and cannot recommend VA enough.

Larry Oloyede Published on Google 4 years ago

Fantastic experience: Landlord - Enfield I can't speak highly enough of my experience with VA Property. I've been a landlord with them for over 6 years, Venesa and her team have always provided top quality management service not only for letting, but also providing me with updates on the state of the market. VA supported me and the tenants particularly well these past 2 years. The pandemic proved to be a financially hard time particularly for our tenants resulting in difficulties for our household. However VA efficiently handled the situation ensuring that both parties remained informed on how to go about resolving the issue. I would definitely recommend VA Property's excellent service to anyone looking for someone to manage their rental property. Larry Oloyede

steve rockwell Published on Google 4 years ago

Fantastic experience: Despite the recent pandemic challenges to us all - another fantastic customer experience using VA Property Consultants for their prompt, efficient, and cost-effective property services. Special thanks to Venessa, Gavin, and Emma for their exemplary professionalism and excellent customer service that we would highly recommend!

a collen Published on Google 4 years ago

Fantastic experience: I have used VA for over 10 years and they have always been Professional and friendly.

Carole Green Published on Google 4 years ago

Positive experience: VA Property Consultants have been very helpful and professional whilst I have been dealing with them

Johnson N Published on Google 4 years ago

Fantastic experience: Very knowledgeable and professional company and staff. As I landlord I have confidence in their advice and vetting of prospective tenants.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you

Lorraine Palmer Published on Google 4 years ago

Fantastic experience: VA property have been managing my property for several years. They are professional, detail oriented and simply get the job done. I would highly recommend this property management company. Venessa and her team (special mention to Louise and Emma) are great!

Kiki K Published on Google 4 years ago

Fantastic experience: Excellent company for managing property, Venessa and her team are fantastic.

Mick Gearty Published on Google 4 years ago

Fantastic experience: Genuine first class letting agent and estate agent

James Maguire Published on Google 4 years ago

Fantastic experience: I have been using VA Property Consultants for a few years now and they take the pain away from renting out a property. They find and check tenants very well and handle any and all maintenance queries with minimal fuss, would definitely recommend them.

VA Property Sales & Lettings
VA Property Sales & Lettings

We appreciate you, James

Kidan Yitna Published on Google 4 years ago

Fantastic experience: I have always used VA Property Consultants to find me the best tenants and they have always succeeded. They are very professional and update me on their search. They are the only agents I use in Luton.

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you, Kidan! You're a wonderful client - greatly appreciated!

Gillian Palmer Published on Google 4 years ago

Fantastic experience: Va has been managing my property for about a year very professional. Highly recommend. I have had no issues at all.thanks Vanessa and team .

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you, Gillian! You are a pleasure to have on board

Graham Lee Published on Google 4 years ago

Fantastic experience: I have been using, VA property Cosultants for eight years now and i am very happy with their professional, friendly service. Their running of my property keeps me up to date on all of the certifications and rules us landlords have to abide by, i wouldnt hesitate to reccomend Venessa and her company to anyone venturing into the letting arena. Keep up the good work guys and girls.

Tony Soprano Published on Google 4 years ago

Fantastic experience: I have Used VA property services for years ... Without a doubt the BEST agents in Luton / Bedfordshire . Very professional - 1st class service .. Forget the REST --- Use VA property Services.. And you will see why they are the BEST !!!!!

VA Property Sales & Lettings
VA Property Sales & Lettings

Thank you, Tony!! You're a wonderful client!

Kofi Ayeh Published on Google 4 years ago

Fantastic experience: Dear Vanessa & Team VA, Thanks for your warm and professional services in spite of the unprecedented socioeconomic challenges brought upon us by the COVID-19 pandemic crisis. We do appreciate all the sacrifices made by VA in continuing to deliver such professional services to clients, like us. Oct.20. KA

VA Property Sales & Lettings
VA Property Sales & Lettings

Tough times don't last . Thank you so much, KA, really appreciated!

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