Leaders Letting Agents in Luton
Information about Leaders Letting Agents in Luton
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: 9h-13h
Leaders is an award-winning independent residential property management and letting agency serving the Luton area. We are proud to be carbon neutral since 2022, achieving this goal eight years ahead of schedule.
With over 40 years of industry experience, we have supported more than 20,000 landlords in managing their properties or portfolios. Our expert team is always on hand to provide assistance to both landlords and tenants, ensuring exceptional customer service and high-quality properties throughout the region.
Located about 35 miles north of London, Luton is one of the most populous towns in the UK, boasting excellent transport links, including London Luton Airport. The town also has a vibrant cultural and recreational scene, including the Luton International Carnival, the second largest in the UK.
We are here to help, whether you are looking to rent, buy, or sell. Our services include free property valuations, landlord insurance, and complete assistance for renting management. Contact us today to find out how we can make your real estate experience smooth and successful.
Our comment from Agencias Inmobiliarias about Leaders Letting Agents in Luton:
Leaders Letting Agents in Luton is renowned for its exceptional customer service and commitment to making the renting process as smooth as possible. Clients frequently praise the dedicated agents, particularly Malik Miah and Bilal Raqeeb, for their professionalism, attentiveness, and ability to provide quick responses to queries.
Key highlights of our service include:
- Seamless and stress-free renting experience.
- Exceptional support throughout the entire rental process.
- Quick and clear communication, ensuring all client needs are met.
- Strong emphasis on understanding individual requirements and preferences.
- Robust administrative process allowing for a hassle-free move.
While the majority of reviews reflect highly positive experiences, we acknowledge a few mixed reviews regarding the timeliness of deposit returns and issues with property management. These concerns are taken seriously, and we continuously strive to improve our services.
Overall, Leaders Letting Agents stands out in Luton for their customer-centric approach, making them a top choice for anyone looking to rent a property in the area. We look forward to welcoming you and ensuring your next renting experience is nothing short of excellent.
Leaders Letting Agents in Luton: Reviews
Fantastic experience: Had a very good experience with them especially Mr.malik a very nice person.
Dear Tapan
We greatly appreciate your 5-star review and the time you took to share your experience with Mr Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Malik Miah has really supported our rental process and made the process seem less
Fantastic experience: I needed a share house and when I contacted leaders they did justice to it. Malik handled my case professionally and I was well communicated to. I really appreciate the support I received
Fantastic experience: Leaders Luton are doing good job with great support from viewing all through the end of the process - moving to the apartment. Great help from Malik Miah, and Caitlin.
Fantastic experience: This has been one do the best Estate Agents I’ve ever worked with. Especially Mr Malik, who made the tenancy process seemless with fast and efficient service!
Dear Ayisha Ajani
We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Bilal was very helpful from the beginning with arranging our tenancy, and was quick to sort out any questions/issues we had. We've had a great experience with him!
Dear Anagha Gibi
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Leaders have an efficient process set up, which allowed us to get all the admin stuff organised and move to our new property easily. Bilal Raqeeb was fantastic at keeping in contact and answering all of our endless questions!
Dear Amita
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Bilal Raqeeb is a go to agent. Always available and provides great support through the process.
Dear Ifechi Emman
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: The property handover process was handled very professionally. The agent was well-organised, clear in communication, and ensured everything was explained properly. The handover was smooth, timely, and stress-free. I really appreciated the support and attention to detail throughout the process.
Dear Sairam Perumandla, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Fantastic experience: We entrusted our properties to Bilal at Leaders Estate agents to rent out and he has been absolutely wonderful from start to finish. He has looked after us every step of the way, always keeping us updated and going above and beyond to help whenever needed. He is approachable, attentive, and always quick to respond, which has made the whole experience completely smooth. As landlords, we have complete trust in Bilal and couldn’t be happier with the service we’ve received. We would highly recommend him. Thank you so much for everything, Bilal — 5 stars
Positive experience: I would like to take a moment to thank you gor your support and assistance throughout the process of finding our new home specially Bilal Raqeeb your responsiveness and clear communication made the entire experience much smoother and less stressful for us and you been very friendly to us We appreciate your patience in answering questions and understanding our requirements and preferences Thankyou you once again your dedication and hard work And we would be happy to recommend your service to others Shalu Shajan
Dear Shalu Shajan,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Bilal. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Fantastic experience: Malik Might is an exceptional house agent who works with Leaders, and I honestly couldn’t have asked for better support. From start to finish, he was professional, patient, and genuinely helpful. He took the time to understand my needs, guided me through every step of the process, and made what could have been a stressful experience very smooth and straightforward. Malik was always responsive, supportive, and willing to go the extra mile to ensure I secured a suitable place. His honesty, dedication, and friendly approach really stood out. I’m truly grateful for his help and would highly recommend him to anyone looking for a reliable and trustworthy agent.
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Negative experience: The best agent i ever know in uk is your leaders agent Leaders gave me a good service quick to to reply to email and with good response You take your time to give all i needed to do To get things do well All the best for leaders
Dear Yomi Dupe,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Fantastic experience: I can't praise Bilal enough! You rarely come across someone genuine and willing to help! Maintains communication at all times and always tries to do what's best for you. If you want professionalism, care and your best interest put first I highly recommend leaders. Bilal thank you so much for the way you are handling everything for me and I wish to continue working with you going forward. You truly are an asset to your team! Keep up the great work!
Dear Jignesh Mehta
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I highly recommend Leaders for their outstanding customer service. I would like to express my sincere appreciation especially to Michelle Warhurst Marla, whose professionalism, responsiveness, and commitment were truly exceptional. Michelle supported me throughout my situation with clarity, care, and efficiency, ensuring that everything was handled smoothly and professionally. I would also like to highlight the exceptional attitude of my landlord, who was understanding, reasonable, and open to discussion. Thanks to this cooperative approach, the matter was resolved easily and amicably. Overall, an excellent experience and a service delivered to a very high standard.
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I needed to discuss a small issue and I spoke to Michelle Cummings. She was extremely helpful, friendly and professional. The issue was sorted out very quickly. Very happy with how she dealt with my query.
Dear Lesleyacroucher
We greatly appreciate your 5-star review and the time you took to share your experience with Michelle. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: My experience at the leader luton was very smooth and amazing!!! Thank you so much Mr Malik Miah he was so welcoming and cheerful we really felt at home working with him thank you so much
Dear Nkesi Nwabueze
We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: The best experience I’ve had with an estate agency so far. Malik showed me the property I wanted to rent, understood my circumstances with genuine empathy, and promptly sent over the application form. Caitlin was also a great help, carefully double-checking my details before submitting everything to the landlord for approval. Not only did I receive a positive outcome on the same day, but both Malik and Caitlin went above and beyond during a process that would otherwise have taken much longer. I now can’t wait to move in before Christmas If you’re unsure who to rent with, I highly recommend Leaders Luton — they’ve been brilliant and hassle-free, exactly what you need when moving is already extremely stressful. Thank you, Malik and Caitlin, your help is truly appreciated
Dear Valentina
We greatly appreciate your 5-star review and the time you took to share your experience with Caitlyn and Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Worked with Daniel and he was supper patient with everything and helpful
Dear Ajibogun Ayomide
We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Great service from Daniel and Richard. Renting out my flat has been a breeze having dealt with other agencies these guys have made the process very smooth. Thanks so much
Dear Danielle Black
We greatly appreciate your 5-star review and the time you took to share your experience with Daniel and Richard. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I had a fantastic experience. Daniel was incredibly helpful and went above and beyond.
Dear Oluwatobiloba Ayelabowo
We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I had a great experience with Leaders letting. Bilal Raqeeb was brilliant throughout really friendly, always quick to reply, and genuinely helpful. I’m pleased with the service.
Dear Agatha Dundun
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Daniel was very great with getting me a property
Dear Larisa Ungureanu
We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Negative experience: AVOID Terrible agency. Tenancy ended month ago, landlord agreed zero deductions, yet agent Malik kept promising I would get deposit this week, for weeks and hasn’t paid a penny yet. Had to raise a Tenancy Deposit Scheme dispute myself just to get my own deposit money back and still waiting after 35 days. Dishonest and happy to sit on tenants’ deposits.
Dear Nicola Dalessandro,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Fantastic experience: Daniel was very diligent with helping us get our apartment and he was so quick to get everything sorted.
Dear Kehinde Ajayi
We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Positive experience: Malik has been very helpful with helping us with viewing our property and answering any and all questions - email response times have been swift and helpful from Leaders in general.
Dear Eleanor May,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Malik. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Fantastic experience: Great experience with Leaders. The process was smooth and easy to understand. Daniel stood out for being attentive, proactive, and genuinely helpful from start to finish. Thank you, Daniel.
Dear Ajijola Oluwafemi Blessing
We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Bilal raqeeb was very efficient and trustworthy in the Lettings department. He is an amazing person overall and has assisted me all the way. I have never felt more comfortable and secure with someone. If you have a property to rent or need a property, he is your man to go, I look forward to securing more business with you in the future, all the best Bilal!
Dear Godwin
We greatly appreciate your 5-star review for Bilal and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: All of the staff were helpful, and in particular, Malik was excellent at handling any issues that came up.
Dear Jassem Saleh,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards,
Customer Care Team
Fantastic experience: Malik was incredibly helpful. He made the whole process seamless and straightforward.
Dear Amine
We greatly appreciate your 5-star review for Malik and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Bilal was quite very helpful. Bilal Raqeeb was quite very professional and helpful all through the application and search process. Making the acquisition of the property very helpful. Thank you very much Bill Raqeeb.
Dear Adetola Oyedemi
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Bilal Raqeeb was a great help throughout our house rental process. He was friendly, professional, and made everything smooth and stress-free for me and my partner. We really appreciated his clear communication and efficiency — highly recommend him and the agency!
Dear Andrei Erculescu
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Daniel has been helpful and supportive, in addition he makes my application stress free.
Dear Olatoye Kolawole
We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Negative experience: Leaders in Luton the staff have been ok in sorting out problems but have miss- sold myself and my partner a property. We have been told that the property we are in is for young professionals yet it is seen by us as a student property. We got told it has been professionally cleaned but hadn’t. We have had problems from day one since we have moved in. It’s has effected my partners mental health as he is has been through lots of personal problems from ex partners. We have felt like the property manager that has been assigned to our property isn’t doing things in a timely manner. We had no hot water for 2 weeks so couldn’t shower. Took a week to get the radiator sorted. We have had issues since the day we moved in with our hob. We got told that we have an oven but it’s just a microwave. The Luton branch manger has been fantastic in trying to sort out our issues but we have felt we had to go to the Bedford branch to voice our concerns and see if we can get support in breaking our current... Read more
Dear Livvy Brown,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Fantastic experience: My husband and I had a fantastic experience with Leaders in Luton. From the very beginning Bilal and Caitlin were incredibly helpful, guiding us through the viewing process with patience and professionalism, and then supporting us every step of the way with the paperwork and communication with our landlord. They were always quick to respond, clear in their explanations, and genuinely invested in making the whole process smooth and stress-free for us. Renting a property can often feel overwhelming, but thanks to the team's efficiency and friendly approach, everything felt easy and well-handled. We’re so grateful for their support, and would highly recommend Leaders Luton to anyone looking for a reliable and professional letting agent.
Dear Lucy James
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal and Caitlin. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Leaders were very good with the renting process for me for a property. The agent I dealt with Caitlin Whybrow was polite, efficient and answered all my making my move successfully.
Dear Bradypat Rc
We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Have been dealing with bilal for the past week, didn’t have much time and needed a property asap. Everything was done quick and efficiently with great help and care. Amazing service!
Dear Sadia Naseer
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: very helpful did all they could to make move a smooth as possible would recomend 100%
Dear Keith Lowe, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Fantastic experience: I visited the Leaders office today to enquire about some properties, everyone was very nice but I’d like to shoutout Daniel. He took his time to take my details and even showed me numerous properties that I can view
Dear Mark Graham
We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Negative experience: I do not recommend this rental agency. I have dealt with rental agencies before, but I have never encountered one as unprofessional and arrogant as this one. My wife called them earlier to rent a house, and they spoke to her in a very bad tone and on top of that, they were racist to her. After hearing our names, Mr. Agent Daniel told her that we could not afford to rent and hung up the phone in her face. I do not find this at all professional.
Hello my name Is Richard I am the manager. I have spoken to the member of staff you have named and he is mortified that you have called him racist. I would like the opportunity to discuss this in person. Please can you contact me in the office on 01582 616263 option 1 to see if we can rectify the situation and perhaps assist you. Many thanks
Positive experience: I appreciate that the company follows due protocol and maintains reliability and transparency in its contracts, as these are qualities I value. That said, the referencing and approval process takes longer time than necessary, which creates difficulties. In addition, it seems that personal circumstances are not always taken into account when gathering references or handling requirements. While I understand the importance of adhering to procedures, a more flexible approach that considers individual situations would make the process more supportive and efficient. However, I commend Malik, for going out of his way to make adjustments whilst still maintaining professionalism. Also for being very kind, supportive and patient. He is a good customer agent.
Dear Onyekachi Ordu,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Malik. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Fantastic experience: Bilal Raqeeb is an asset to the company from start to finish he has helped me get this property for me and my family and he is very fast and efficient and gets things sorted quickly. Thank you very much Bilal for all your help I will 100% recommend you to others!!
Dear Naresh Kumar
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Grace was amazing! She helped us get an engineer out quickly to sort our water leak and kept everything super easy and stress-free. Really appreciate how helpful and kind she was throughout the whole thing.
Dear Ahsan Iqbal
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Thanks to Malik for his attention to detail and responsiveness. Everything was handled efficiently and promptly.
Dear Chantelle De Carvalho, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Fantastic experience: Bilal raqeeb is a very attentive and helpful agent. He is great to deal with for a newcomer to UK in finding new house to rent. Blessed to get him as my agent
Dear Muhammad Arif Azis
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Bilal Raqeeb has been amazing as per! This is my second rental home with him and believe me he has done an amazing job! I have been to many agencies and no one has been more efficient, upfront, honest, supportive as well as professionally dealing with myself. I highly recommend leaders and the most professional agent Bilal Raqeeb in renting out your properties as well as helping you find a new home! Thank you Bilal for all your amazing and supportive work and rest assured i will recommend you personally to other friends as well as my family! :)
Dear Maria Camelia
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: What can I say, but simply to date that my experience with Leaders in Luton has been nothing but brilliant. Kudos to Caitlin for her easy manner and what has been a stressful time for me very easy indeed, and to Richard as well. Thank you!
Dear Karen Mcconkey
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: It was our first time working with Leaders to rent our beautiful home. My husband got in touch with them & next day Bilal Raqueeb came to our house. He was very positive, efficient & professional. Bilal wrote an impressive description for our home and managed to arrange few viewings & got the ball rolling We had a bit of a glitch but nothing major nothing that communication couldn’t solve. So we are grateful for the prompt responses & quick actions taken from their end. Diana & Caityn are very lovely too, easy to talk to & very professional. Bilal managed to find us a lovely family we can rent to & trust with our home so we really appreciate that as finding right people was an extremly important thing for us. So he clearly took that on board & delivered what we were looking for. Thanks a lot to entire Leaders team for your hardwork and helping us find the right tenants for our family home that is very special to us. Will highly recommend Leaders to our family & friends.
Dear Riya Sanghani
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal, Caitlyn and Diana . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Im new to UK hence needed a lot of hand holding. Smooth move in process and Malik was very helpful and quick in his responses. Thank you.
Dear Mir Feroz Hyder, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Fantastic experience: Malik is an extraordinary real estate agent. He went the extra mile, is extremely knowledgable, intregritous, reliable, proactive, customer focused and has a passion for his work. Malik was sensitive to providing assistance to my many challenges as a first time renter in the UK. I am pleased to do business with Mailk who has given me much joy. I highily recommend Mailk to anyone who is seeking an agent who is honest and proficient. Thank you Malik.
Dear Deborah Trimm, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Malik. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Fantastic experience: Bilal Raqeeb is my go to person when finding tenants for all 4 of my properties. He understands what a landlord looks for and would expect from their tenants. With great understanding of the market he has advised me on prices in order to compete with other landlords as well as having affordable rent prices within the located area, he is also very consistent in communication keeping me up to date with the latest. He is very dedicated to finding the right tenants and ensuring you receive an amazing service. I am pleased with the service I have received and do look forward to working with Bilal Raqeeb in the future as he’s very reliable and trustworthy
Dear Aleena Shabbir, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Bilal. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Fantastic experience: Massive thanks to Bilal Raqeeb again for renting out my block of 16 flats, he has done an amazing job in finding tenants for me and his fees were better than other agents I approached in luton, he has really looked after me and my properties which i greatly appreciate - good agents are hard to find and Bilal is a fantastic one! Highly recommended! Looking forward to doing further business together - thanks Bilal!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: I recently let out my property with Leaders and Bilal raqee was the one who managed everything from the beginning he has been very responsive and always happy to help. Its a pleasure to work with you
Dear Muhaned Mahdi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Bilal. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Fantastic experience: I recently rented a 2-bedroom flat with the help of Caitlin, and I couldn’t be happier with the experience! From start to finish, Caitlin was professional, friendly, and incredibly attentive to my needs. She made the entire process smooth and stress-free, answering all my questions promptly and going above and beyond to ensure I found the perfect place. Her knowledge of the market, patience, and genuine care for her clients truly set her apart. I highly recommend Caitlin to anyone looking for a rental—she’s amazing at what she does! Thank you so much for your outstanding service!
Dear Adeyemi Pinpinlade, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Caitlin. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Fantastic experience: I had the absolute pleasure of working with Diana during my recent move, and I cannot recommend her highly enough. From the very beginning, Diana was professional, approachable, and incredibly efficient. Moving can often be a stressful experience, but Diana made the entire process smooth, transparent, and reassuring. She demonstrated a deep understanding of the property market and was able to answer every question I had with confidence and clarity. What stood out most was her genuine care and commitment — she didn’t just treat me as another client, but as someone whose needs she truly wanted to meet. Whether it was arranging viewings at times that suited my schedule, keeping me informed at every stage, or patiently guiding me through the paperwork, Diana consistently went above and beyond. Even after I had moved in, Diana checked in to ensure everything was in order, showing that her service extended well beyond the point of transaction. Her friendly nature, attention to detail, and proactive communication made all the difference, and I felt supported every step of the way. If you’re looking for an estate agent who is trustworthy, knowledgeable, and genuinely cares about your experience, Diana is the one to ask for. She is a true asset to her team, and I’m very grateful for all her help during what could have been a very daunting process. Thank you again, Diana — I couldn’t have asked for better support.
Hi Ahmed Alshamari!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
Fantastic experience: Found them very helping in this whole process of renting starting from seeing all the properties and the finally selecting the one which fulfilled my needs. Diana who was helping me in all this from the Leaders team was really helpful and supportive till the very end.
Hi Ahmad Javaid,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Luton branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
Fantastic experience: Bilal has been exceptionally welcoming and reassuring throughout the entire letting process. From the very beginning, he was supportive and attentive, helping ease any concerns I had. His calm and friendly approach made everything much smoother, and he always took the time to clearly explain each step along the way. What truly stood out was his excellent communication and honest guidance. He was transparent about both the pros and cons, which helped me make informed decisions with confidence. Thanks to Bilal, the whole experience was stress-free and positive. I genuinely appreciate his support and professionalism. I wouldn’t consideranyone else for future property needs. Highly recommended
Dear Waqas Siddiqui
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Billal has been supportive throughout the whole renting process. He is nice, polite and helpful. I would highly recommend leaders to others because of the support I have received from Billal to find my rental property.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: This is my second time renting through leaders with BILAL RAQEEB! Again, he is an amazing agent who goes above and beyond to ensure everything is running smoothly and done in a timely manner with upmost great respect and he is very communicative ensuring i was kept informed throughout. If you are looking for an agent Bilal is your person to go to. Thank you very much Bilal again for all your help and helping me with my new property!!
Dear Jithas Healthy Hub
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I had a really good experience with Bilal Raqeeb from Leaders. From the very beginning, he was professional, responsive, and incredibly helpful. The process of renting was made smooth thanks to the clear communication. What really stood out was his friendly and approachable manner—nothing ever felt like too much trouble, and Bilal was always quick to respond to any queries.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: Bilal Raqeeb has been a very good agent as he always makes sure that things are understood, he calls to check up and make sure that every process is made easy and easy understandable , working with him made the process a successful one …. I will highly recommend him ………. Thanks
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: Diana was absolutely amazing to work with! She was so professional and made the entire process smooth and fast. Her support and communication were great throughout, and we couldn’t be happier with how everything turned out. Highly recommend!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: The whole leaders team was so helpful most especially Bilal Raqeeb. He made it easy for me and my partner to meve into our new home, the move in date was on short notice considering we had the credit and background checks and he made sure all this was done in the shortest time possible not forgetting the good communication skills they displayed through out the whole process. Thank you Leaders Team I would gladly work with you on another project.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: Thank you to Diana Harag for being the most helpful estate agent through this process. She was very helpful, friendly and professional.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: I rented a property through Leaders and I was thoroughly impressed with the service I received from Diana Harag. She was helpful, knowledgeable and friendly. Thank you for your help throughout the process of renting the property!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: My encounter with Caitlin was never regretted. She is patient and very prompt with responding to messages. Only few agents respond to wassup messages but she never minded. Just know, Caitlin, that you are simply fantastic. Keep up the good work. Agents like u, aren't common. Rachel
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: I am very happy with their service! I would like to say a big THANK YOU for one of the best estate agents Diana Harag! She was very professional, helpful and friendly.
Dear Gabriela Gavrila
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I had a wonderful experience with Leaders in securing accommodation for me and my family. From start to finish, their service was professional, efficient, and genuinely supportive. Our agent Malik Miah went above and beyond to understand our needs and helped us find a property that truly felt like home. Communication was clear and timely throughout the process, and every detail was handled with care. I’m incredibly grateful for their dedication and highly recommend Leaders to anyone looking for a reliable and trustworthy lettings agency.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: It's has been a great pleasure working along with Richard Sharp and Caitlyn Whybrow to procure accommodation. Their professional, courteous service and reassuring demeanour made the process transparent and seamless. Will definitely recommend.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: Very professional. My agent, Diana was very friendly, and showed a genuine interest in me as a person rather than just a client Things were explained properly to me from the beginning. Really happy with the experience Thanks Diana.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: I had a property inspection today with a young gentleman. He was absolutely wonderful..very courteous and respectful. An credit to your company. Unfortunately I didn't get his name..please pass on my respects to a very delightful young man..(as we discussed..looks younger than he is )...new review . Had a visit today from ctb property services regarding an immersion heater problem. Mr Hobbs attended at time agreed. He was polite, courteous, well mannered and very cheerful and confident he could sort the issue. He absolutely did! Diagnosed the problem within minutes. New thermostat and new switch needed as loose connection. I now have hot water! Thank you very much Mr Hobbs
Dear June Watts
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Bilal was so patient and accommodating as he clearly showed us around the property. Fast forward to the next stage it went seamlessly.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: I had a wonderful experience in getting an apartment to rent at 116 The Foundry, Albert Road. The agent Bilal Raqeeb was helpful and courteous all through the process of completing the letting, he made it stressfree for me.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: My experience was a very good one. Was accommodating, passed informations well also helped out in making sure all forms were filled perfectly.Bilal Raqeeb .
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: Bilal from the Luton office is an exceptional member of staff, He goes above and beyond to make sure customers are satisfied. His prompt and swift response to queries cannot go unappreciated. He has made the whole onboarding process so seamless. Keep up the good work Bilal!.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: Excellent service from start to finish! The lettings agent was professional, responsive, and made the whole process smooth and easy. Highly recommend
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: It was a beautiful experience.In was so depressed looking for accommodation but with the assurance Daina give me and work towards it. Am so excited . Leaders doing a fantastic job
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: I had an outstanding experience with Brother Malik! From start to finish, the process was seamless and stress-free. Their professionalism, attention to detail, and dedication to finding the perfect property for me exceeded all expectations. They were always available to answer my questions and provided expert guidance every step of the way. I truly felt like they had my best interests in mind throughout the entire process. If you're looking for a reliable, knowledgeable, and friendly real estate agent, I highly recommend Leaders (Luton Branch). Thank you for making my home-renting experience such a pleasure!
Dear Mir Shoaib
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: 5 star service from Caitlin Whybrow at Leaders in the luton branch. THR commitment and communication at every step of the process to renting a property from Caitlin was exceptional. Will not hesitate to recommend Leaders and Caitlin to Friends and family who require a new property.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: The whole experience has been a pleasurable one from start to finish, information and comms have been amazing. A massive shout out and thank you to Bilal Raqeeb at the Luton Branch he has gone over and beyond to make this process as simple as it should be. Will defo be using again
Dear Laura Young
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I’ve been working with Bilal Raqeeb from Leaders in finding tenants for my property, Bilal has been exceptional in his service, communicates regularly and provides clear information in relation to the services. Bilal has also helped me find tenants in a matter of days, great consultant who I would definitely recommend!
Dear Farheen Ahmed
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I was well taken care of by Bilaal. He’s such an amazing agent and a very patient one at that. Right from day one he has always taken his time to explain things to me and has always made sure to follow up and make sure that all my documents have been submitted. He has been of really great help to me and I am looking forward to moving in soon.
Dear Peterla Akoto
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Brilliant service with Leaders Agents! I had a viewing with Caitlin, she knows her job, she will guide you sleep by step smoothly until the moving-in and with a welcome pack! Amazing! Highly recommend them!
Dear Amel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: The lady caitlin was really helpful. I was asking a lot of questions via email and sms i never saw her she is disturbed. And today when i got the gift box with my keys that was best experience. All the best for leaders and caitlin whybrow
Dear Tabibul Islam Tonmoy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I would like to give a big thank to Leaders and the team in Luton. I am very grateful to Bilal Raqeeb especially for supporting me and give me the extra help in putting my property up on the market. He went out of his way to ensure that my needs were met regarding the property. Well Done Bilal! KEEP IT UP! Mr Malik was also very helpful. God Bless the team for working so hard. Bilal Raqeeb is an asset to the team. Kind Regards Farah Nazir
Dear Farah Nazir
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Caitlin, Bilal and Malik have been very helpful in the process of moving. The best lettings agent in luton by far. Would 100% recommend.
Dear Black Pearl
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Negative experience: As a landlord and using Leaders of Luton for a number of years, they were very disappointing to deal with the deposit which was owed to me after the tenant was in £11,000 in arrears and then I had to spend £15,000 in refurbishing the whole property. After showing them the evidence of the court proceeding to evict the tenant and the damage that I had to deal with, they still would not release the deposit. It’s taken me 6 months and a few threats for them to finally to release the deposit, no landlord should not go through with this hassle. I must say Richard Sharps was helpful, but the account department was just awful.
Dear Fernando D'Isola,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Fantastic experience: Bilal did a wonderful job, it was easy securing the place. I love my new home. Thank you everyone in the team and Bilal. Cheers
Dear Ajayi Oluwatobi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Very helpful and responsive throughout the process, Caitlin, Malik and Richard will go to any extent to help you! Excellent job by the Leaders Team!
Dear Roshan Jayarathna
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Malik Miah helped us a lot during our finding a good rental house in Luton. from the day he responded to our queries showed the home and during the process he helped me a lot by explaining and clarifying all our small dounbts. So he has been really good fduring this process
Dear Sukanta Patro
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Malik Miah was so helpful on our property check and it feels so good to connect with him explaining all the details and helped me a lot during my rental property search process. He also guide us in case if we hae any small doubts and ready to help all the time I really apprciate him for the good work and the support has been awesome.
Dear Priyanka Dalai
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: My agent Caitlin Whybrow was very helpful. She understood my urgent need for accommodation and found the ideal accommodation suitable to my needs. She worked out of office hour and weekends to make my onboarding and check as prompt as possible. I recommed Leader for finding the right property.
Dear Fahim Uz Zaman
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Wonderful service and experience with malik Miah assistant manager in Luton branch .professional friendly and knowledgeable very good customer service. Would highly recommend any tenant looking for a letting agency in leader Luton Specifically thank you malik Miah thanks
Dear Bindiya Gahlot
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Caitlin has been very supportive and helpful during the renting process. She has always answered to all questions in a very quick manner and providing many details.
Dear Adina Marina Maqsood
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Diana and Malik was absolutely wonderful at finding home that met all of our requirements. He took the time to thoroughly explain a home’s details before we decided to move forward with it
Dear Justin P Joy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Positive experience: Malik Miah is highly professional, he represents the company well, I lovely the prompt response from leaders which makes the whole process of finding a house and doing the paper work seemless.
Dear Chukwuemeke Onyeagu,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
Fantastic experience: they are very friendly and welcoming you.but mr Bilal raqeeb not just welcoming you he really take his time to understand me and to show me the house as a want. thanks for the team well done
Dear Laila Xamato
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Donna, Customer Care Team
Fantastic experience: I wish all agents where as helpful & professional as Caitlin from Leaders. After a not good experience with another company, working with Caitlin was a breath of fresh air. I would highly recommend Caitlin from Leaders and Leaders will be my first port of call hence forth. Bravo!
Dear Me
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I recently rented a flat through Bilal Raqeeb (Leaders) and had an exceptional experience. From the initial viewing to the signing of the lease, Bilal was professional, responsive, and attentive to my needs. The flat was exactly as described and exceeded my expectations in terms of cleanliness, amenities, and overall condition. What impressed me most was Bilal’s dedication to finding the perfect property for me. They took the time to understand my requirements, offered valuable insights, and presented me with tailored options. I highly recommend Bilal to anyone seeking a reliable, knowledgeable, and customer-focused consultant. Their expertise, combined with their friendly and approachable demeanor, makes them an invaluable asset in the rental market. Five stars, without hesitation!
Dear Afnan Alam
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Bilal Raqeeb was a referral from my friend... He explained, communicated and took me through the journey of getting my apartment with ease.. He was committed to understanding my wants and serving me the best way possible.. Perfect customer service!! Great guy!!
Dear Gabriel Olaade
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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