Connells Estate Agents Luton

Negative experience: Really bad service , they have not done their homework and shared my data across different cities . I have started receiving callls from different cities come and invest here which is not surprising for me . Guy showed up with wrong keys and later told me to come back on Saturday .

Fantastic experience: I recently bought my new home with Connells Luton, I just want to say a massive thank you to Nabeel and Maryam, those to have been fantastic helping, Nabeel, got me into a property last minute, another Connells branch had the sale key for the property and he made a real effort to get the keys on a Sunday and give me a viewing on the house, I bought. It’s agents like Nabeel, we buyers love. And my mortgage broker Maryam, she’s just fantastic sorting my mortgage and making it very smooth. All the people in that Luton Connells branch just an amazing bunch! ❤️

Fantastic experience: Just purchased my first house through Connells and have to say the help I received from the branch Manager Marcus as well as Max was great. They were very proactive when any issues where bought to them, very responsive through emails and overall a pleasure to work with. I viewed a lot of houses before purchasing, with multiple agents (some not so great) but connells were by far the best. Wish them all the best.

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ I’m very happy with the way Amy spoke to me. She was polite, professional, clear, and very helpful. She made everything easy to understand and made me feel comfortable throughout. Excellent service. I’ve got an appointment on Monday so fingers crossed hopefully everything will go smoothly

Negative experience: On behalf of my father - Michael the lettings manager is by far the most patronising individual I have ever dealt with. After just one meeting a couple weeks back I could already tell the type of man he is, I have since given my portfolio of 20+ to another local agent who have been excellent so far. It’s a Shame as the office came highly recommended by a friend but it seems the staff in the office have changed in recent years and so has the service

Fantastic experience: I had a fantastic experience with Connells at Geroge Street, Luton. Every member of the team was always helpful and very professional. We had Muki who did most our viewings and was always giving his professional opinion to guide us. He showed genuine interest in the sort of property we were looking for and found us the perfect place. I can’t fault Connells, they have been amazing. It was my solicitors of a different company that were letting me down the most but Connells were always approachable with any issues I had. Marcus who I will always refer to as the original boss man is such an awesome person. We intially had a slight admin error with our first viewing which almost resulted in us not seeing a property the first time we went to Connells. When we approached Marcus he prioritised us and made sure that we were seen to, that the appointment was kept. I will never forget that, these things do happen, people double book or sometimes don’t give the correct confirmation. Marcus ensured that we as his customers got the service that was promised to us. He also came on board and helped us loads when we had our struggles with the solicitors, chasing them and our broker. He was on it and made sure things got done how they needed to be done. Without him I don’t think we’d have gotten through this sale. Lastly I have to mention Max, he was such an amazing source of support, always willing to help and provide the best service. When things got stressful Max was a very approachable, kind and a hardworking professional. He always listened to my concerns and did the maximum he could to help me. He maintained his communication with me all the time to keep me updated as to what was happening. Overall all I can say is I am so glad I stuck with Connells, they really do work hard to keep their clients happy and satisfied.

Fantastic experience: I had a lovely experience with the Connells office. They were so attentive and helped me find a perfect home. I’m new to renting and they helped ease any of my concerns. Would recommend Amy! She was amazing and very understanding.

Negative experience: Really disappointed with the service from Connells (George Street, Luton). After viewing several properties with them, we finally found one we liked and made an offer. I was told I’d be contacted with an update — but heard nothing back. When I called to follow up (politely, and for the first time), I was met with a rude and dismissive response, which felt completely uncalled for. No communication at all after that. We ended up going through another agent who treated us with much more professionalism and care. Based on my experience, I wouldn’t recommend Connells.

Fantastic experience: The branch manager Marcus has been absolutely brilliant, very efficient and helpful. He took the time to understand my needs and has been working incredibly hard to try and get my property sold. I appreciate your efforts. Thank you.

Negative experience: Absolutely wasted my time. I travelled from London today specifically for viewings booked by Naomi. (Sophie/sophia) called 2 hours before the appointment requesting me to move to my slot because they had too many bookings. She then tried to pressure me to make a decision to rent the property unseen on the phone. I spent my entire train journey by being badgered by them to come at the end of the day instead, which wasn’t possible for me. I tried to call the office number back who ended up not replying so essentially my booking was cancelled. So unprofessional to confirm a slot and then not be able to do it at such short notice.

Negative experience: Was dealing with Michael. All lovey dovey when trying to secure a deposit. Once secured, communication and updates were a struggle. Made me extremely frustrated as I had to make a bunch of arrangements. The delays and little communication made things worst. Michael has a horrible attitude and doesn't like when anyone give him the same attitude back. I had 3-4 guys asking about the dates. I made sure that I would get an answer so, I called 3 times (would have called more) to ensure my call would get answered so, I can confirm my dates to make arrangements. Upon him answering he said that "he doesn't appreciate being spammed". Very bad experience.

Negative experience: Time wasters!!! Travelled all the way from london to view a property which already had a sale agreed on 2-3 days ago. Please don’t waste time with these guys.

Fantastic experience: Krystian was very helpful during my flat hunting process. Responsive and professional.

Fantastic experience: Sameera provided great customer service with finalising our deal and overall very helpful!

Fantastic experience: I have a recent experience with krystian celmierowski at Luton town centre branch, showing me properties for rent. Krystian is very professional and understanding. However I am still in the process of renting so can't share my whole experience but definitely a 5 stars for Krystian's professionalism and understanding. I am been calling him 2-3 times a day and sending him emails and he is always there to assist me. A true credit to represent the Connells. Thanks for your ongoing support Krystian . Nida Gul

Fantastic experience: Was working with Krystian, and he was helpful and made the moving process rather efficient.

Negative experience: Takes too long to release deposit, if you don’t answer the call that it’s not scheduled or announced then you wait another 2 weeks.

Negative experience: Very disappointed,don’t get back after offers for sale properties,They want clients to take their own mortgage brokers if we don’t then they keep it in the market for ages.very unprofessional agents

Negative experience: Very bad experience with them .I was waiting them to release my deposit 2 months.

Negative experience: I was dealing with Sameera, and although things didn't go our way, she was very helpful. If you can, try getting her to help when it comes to renting a property. Everyone else there who was helping me I found very useless. I didn't get my deposit back, despite it saying so on the contract, and I was left with no apartment or anything. I honestly wouldn't recommend Connells, but if you are to go ahead with them, ask for Sameera.

Fantastic experience: I viewed a property with Krystian and he has aided me in every step of the process. Any issues I faced, he dedicated his time to make sure that my move in process was smooth. Krystian, Michael, James and Sameera offered the highest level of service to support me in finding my next home. I highly recommend Krystian and everyone else Connells.

Fantastic experience: Michael and Krystian from Connells Luton recently helped/got me secure a rental flat in Luton. They were excellent and efficient in guiding me through the entire process, providing answers to my questions and offering valuable advice.

Fantastic experience: We dealt with Sophie at Connells in Luton recently & were thoroughly satisfied with they way she went about securing us a rental property. Service was efficient, professional & nothing was too much trouble ! Having dealt with a few other estate agents, this experience was certainly the best I have had ! 100% reccomend

Fantastic experience: My broker, Bradley S-W, was very helpful, patient and most importantly honest when I was in the process of buying my flat. He always replied in a timely manner and made the process as smooth as possible. Thank you very much for all your help and I look forward to working with you in the future.

Fantastic experience: We wanted to say thank you Nicola and let you know how much we really appreciate all your help during out house move. Thank you for all your help ❤️

Negative experience: I have been moved around many cities and rented many flat. I would say this place is the worst agent I ever have. It took them more than 6 month to return my deposit. They have a very complicated system that I have to chase among people in different department in this agent. For both landlord and who looking for renting, keep away from this agent as possible.

Fantastic experience: Exceptional service from start to finish! Incredibly professional, efficient, and supportive throughout the entire renting process. They were prompt in responding to any queries, ensured a smooth transition into the property. The team went above and beyond to accommodate my needs and preferences, especially Nicola Hensley. Highly recommend Connells for their outstanding service and dedication.

Fantastic experience: As of now ,I was searching for accommodation through the so many property agencies ,personally I am feeling there is no one other property agencies like Connells .They gave me proper guidance and have done quick process and process also done with smoothly without any obligations.The special thanks to Nicola mam thank you Connells .

Positive experience: My experience was at first confusing but nick continue to assured me that everything is going to be fine cos I have all the requirements I just have to take it step by step and am thankful to her cos everything worked out fine cos she really puts a lot of hard work . Thanks Nicole.

Fantastic experience: Nicola was very helpful and patient with me. Connells team has been very supportive with my application. Thank you

Fantastic experience: Connells has provided outstanding service, displaying promptness and exceptional courtesy. Every member of their team, particularly Nicola Hensley, has been exceptionally helpful and genuinely friendly. We are delighted with our choice of this rental agency.

Fantastic experience: Nicola Hensley at cornnells , is simply the best. I Strongly recommend her.

Fantastic experience: Nikki was amazing! So helpful, everything was done really quickly and thoroughly. She Worked around the times that we were available and just a lovely friendly woman. Would highly recommend friends and family to deal with Nikki in the future. Thanks Nikki :-)

Fantastic experience: I’ve had my property on the market with Connells and was very impressed with the efforts of their staff. Huss carried out multiple viewings yesterday, whilst I was in the property, and I was very impressed with his conversation with each client. He was very knowledgeable about the housing market, the local area and really highlighted the best aspects of my house. If it wasn’t already mine, I would have bought the house from him. Well done Huss

Fantastic experience: its great experienced quick services , nice staff nd very helpfull. specially nicola help me too much.

Fantastic experience: I recently rented a house through Connells and my experience with them was extremely helpful in all aspects and professionalism. Highly recommended for anyone looking out for renting home/flat.

Negative experience: Called this place to remove a sale board sign and no response. Who uses saleboards anymore? They make private estates look tacky!

Fantastic experience: I recently bought a house through Connells. It was an easy and stress free experience. In the past I bought and sold a property with a well known and popular estate agent. The service Connells provided was night and day and I can’t thank the team enough. I’ll definitely be using their services in the future. I’d definitely recommend them.

Negative experience: Shocking... absolutely unprofessional and difficult to deal with. The letting department is run badly. Landlords and tenants please beware.

Fantastic experience: I have been using the Lettings department for several years and have found every member to be helpful and professional. My property has been tenanted since the day they’ve had it and I’m very grateful to the team for their efforts over the years. Thank you!

Negative experience: After time and time of ringing about a property they said they didn't have the keys and we will be the first they ring when they do have them. For them to then tell us today the property has gone. A joke.

Fantastic experience: Thanks Max and John yesterday for your patients I was running late and they took the time to re-arrange all of my appointments when other agents just canx my viewing. Thank you

Fantastic experience: I rated Connells with 5 stars as their LETTING's Agents within 1 week of seeing my property, found me tenants, kept me informed with phone calls and emails that everything was running smoothly and within 3 weeks the tenants were all moved in with all paperwork signed. Special Thanks goes to Marco, Donna and Saqib from Lettings. They made renting with Connells really easy and I would definitely recommend this company and will be using them again.

Negative experience: Very disappointed no updates or advice 8 weeks down the drain .please check reviews plus local people if you are going to use connells in luton. Used to be a very established company but gone down the drain sold two houses with this company 10 years ago but th8ngs have changed badly.

Negative experience: Absolutely the most useless lettings agent I’ve ever come across. They need to be shut down. Or at least the employees need to go back into training. I used to let 2 of my properties with them. I had more problems with James (lettings agent) than my actual tenants. I laughed when I read all the similar reviews on here. Not at all surprised. Anyone reading. Please go to Abbey Properties and see Nihal. Incredible estate agents in Luton. Connells will grab your money and run… never again

Negative experience: I give one star because there are no minus stars, Most useless estate agents in Luton. No responsibility, no communication, no respect for clients.

Negative experience: Don't know what they are like providing service to landlords but I wouldn't be a tennant through them again. Terribly unresponsive and unorganised. UPDATE - had to to raise a dispute through the Tenancy Deposit Scheme to recover our deposit a month and a half after vacating.

Negative experience: I was asked to provide all details to Mica Sondth after viewing a house. She took money from the bank account without informing me about it. She doesn't want to give the deposit money back taken without my knowledge.

Negative experience: In the last couple of months its been impossible to get through to them its as though my number has been blacklisted. Everytime I call the phone is never answered but when I call with a private number somehow they are able to pick up. I've complained serval times to them in private about cancelling most of my veiwings at the last minute it seems very intentional in their behaviour and just basically very unprofessional all the way round. Given up on them, if I can't see simple viewings, only God knows what hell one must go through to get to the end of the buying process.

Negative experience: We waited for 4 months,we did all the papers.We did the mortgage principles,we’ve been accepted.And than God know what happened because they gave the house to someone else.We pâté the lawyer,we paid the wills and than no refund.Since we start talking with the agent Gourav Gupta he was lying from the beginning.Once you’ve been accepted,once you’re not accepted.What broker calls you with camera?What broker do something like this to a young couple who wants to buy a house?Just Connels Estate Agents.As a first time buyer I had the worse experience ever had in my entire life.

Fantastic experience: Very helpful. Mica Sondh who attended to us is a superstar! I have been recommending them to others, too. They did better than Taylor's and are definitely way ahead of Penrose with closing deals.

Positive experience: Generally awful service - extremely slow replies, at times no replies at all. error emails sent our regarding delayed rent payments which were later found to be completely inaccurate. Lack of basic level of customer service. Overall the service has been terrible until Mica began to deal with my enquiries. Mica showed top quality customer service, speedy and accurate responses as well as ensuring that my experience went smoothly. Thank you again Mica - you have slightly turned my perspective around!

Fantastic experience: We're currently working along side Connells on a development in Luton, they're assisting us with renting some vacant units we have available. So far the partnership has been really great - the team are very professional and we're pleased with the number of lets they're achieving on a weekly basis. We hope that the partnership will be a long standing one.

Negative experience: Most useless estate agents in Luton; tried few times to book viewings for different properties. Last week called them first thing in the morning to arrange a viewing for a property; the lady on the phone said somebody will give me a call. Waited until 2 pm called again and got the same answer. Called at 4 pm and then a gentleman attended the phone beside assuring him that I have all the financial document to show before making any offer but still he was not ready to show me the property. Insisting that the property has already a higher offer and will only show me property if I agree higher price without viewing. Waste of time.

Negative experience: I chosen one star because it’s the low we can give. Me and my wife were trying to have a property and were trying our best to bring all the documents in. In the meantime we were trying to contact the manager of the agency to see if everything was setup for us to get the flat and double check once again if the flat would be ours however he literally ignore our calls and emails for 2 weeks. After 1 week close to date that it was supposed we to move in he replied changing details.Saying the flat wasn’t ours yet. Now me and my wife can’t get the property and they don’t want give us the deposit back. Also we don’t know where to go now and we lost the deposit all because of unprofessionalism and disregard

Negative experience: I give one star because there is no minus star. Connells Estate has been hugely frustrating to deal with when trying to get my deposit back, it took nearly 3 months to eventually get it back. Even when calling them they would say they would get back but never did, plus they would advice you to speak to a different department after chasing them as they would eventually say they can't help any longer, yet some of the employees didn't even know the number of the department to contact and advised to google it. There was one lady who did help at the end and was very helpful The experience of getting back my own money was extremely frustrating and I would not recommend using them, it's amazing that when they are asking for the money they are very easy to deal with however when you ask for your deposit back you have to go through such a headache. Beware if you don't want to go through all of this hassle to get back your hard earned money which you would never think would be this difficult like a battle to get back. Highly recommend against.

Negative experience: I have ended my tenancy period and it's been 5 weeks now and haven't received my deposit back, and my dedicated letting manager is not answering my mails. So unprofessional, and very poor in response

Negative experience: Very poor communication when trying to leave a property despite them jumping to your finger click when you want a property. Chasing them for days to get things sorted. Very unhappy. Hope this review wont get deleted like the last one.

Negative experience: Very responsive when wanting to get a contract started, very slow to respond when the property has holes in the walls and a rodent infestation. From a pensioner no less, a disgrace.

Fantastic experience: Connells Estate The perfect place to find your next home thank you Mica Sanah, And whole team for the patience, Involvement profesionalism.

Fantastic experience: This is the sales department and they picked up almost immediately and were polite and useful in providing me with the lettings department (lettings are terrible) but sales was great

Negative experience: I drove all the way from Cambridge to Luton for a viewing. I waited outside the property no one turned up.I knocked at to the door only from for the Tenant to tell me she had Covid Symptoms and had cancelled the viewing. When I called Connell's to one of the male employees lied to me that Zoe had tried to call me four times. I had no missed calls, no texts, no voice messages and no email. Hey count not even apologies just defensive.

Negative experience: I was interested in renting property I call 2 times and ech time samone tell my I get call back from the person who take care of property. After over 6 weeks from first call no one call black

Fantastic experience: I have a wonderful experience getting my rental accommodation. Ms Zoe McConville was letting agent dealing with me who was very quick to response to any query and carried out the process in a very professional and helpful way. Property was well prepared before moving and every commitment was fulfilled.

Fantastic experience: Lee really helped with the communication between all parties especially when limited info was coming through the solicitors. Thanks for all the support.

Fantastic experience: I'm pleased with the service received from Connells Estate Agents, they're a bunch of helpful and competent staff. I dealt with Zoe and I would recommend simply because it was effortless securing a nice accommodation.

Fantastic experience: Zoe was excellent in helping my friend rent a property. From the initial viewing to taking occupation we were kept well informed as to the progress. Emails were answered immediately and no question was deemed unworthy of answering. Very professional service.

Fantastic experience: I am a landlord and the Luton branch rented out a property for me, and they couldn’t have been anymore helpful in finding a great tenant for me! Massive thank you to James & Zoe for all of their help :-)

Negative experience: Do not follow the positive reviews as they are all being manipulated and have been left by people who have been paid. There’s is no doubt in saying that Harry, Zoe and James are con artists and have been letting out properties with dodgy background checks. They have accepted people on properties in exchange of money. James has also been involved in property management team at Leighton Buzzard who have changed landlords accounts and kept deposits illegally. Again, do not believe any 5 star reviews and stay away from this branch.

Negative experience: Total waste of time specially Harry and Zoe are specialist con artists. They will scam you before you know it and make you pay for services you won’t need. They kept my deposit and took their deposit for over 4 years of tenancy and never told me about it. I only found out when I came to the end of tenancy. Very unethical approach to the business and would recommend them at all. Keep as far as possible from this lettings branch in Luton town.

Negative experience: James, Zoe and Harry are the most reluctant and unreliable people at this branch. They would sound extremely helpful over the phone but in reality they are completely opposite. The moment you question their integrity and ask them about tenant’s background check not being performed, they would pass the blame to each other. Specially James is very incompetent and unprofessional person and I don’t understand who made him in charge of the premises. Don’t believe a word they say and look elsewhere for all your letting needs. Again do not use connells and do not agree anything with Harry or Zoe. They are bunch of liars and will con you out of your money.

Fantastic experience: I urgently needed to move into a property on rent and I was helped by Zoe. She was very efficient and kept me updated regularly. Zoe was very considerate and helped me throughout the whole process. Would definitely recommend Connells especially with someone like Zoe working for them.

Fantastic experience: Could not be more happy with connells, I have a property portfolio of 6 properties in Luton which where previously managed by another agent(terribly). I switched 2 of my properties over to connells 6 months ago and have just recently given connells the reminder of my portfolio. James and the team could not be more helpful and knowledgeable. Would highly recommend.

Negative experience: Harry is extremely incompetent chap and so as their very member of staff. This branch must be the most hated in the local community. Starting from James, Zoe and Harry, every person will tell you their own version of story. Lost money when letting out my property and they didn’t manage properly and ending me costing my own insurance to pay for their irresponsible attitude towards my property. I’m never giving my property to Connells again specially when staff is rude and unhelpful. I have gone with Giggs & Bell instead, they are far better than people who have no interest in their job at connells and just sitting there passing their time. They are being paid for something that they all can’t deliver. Shame on you all for allowing this to happen to my property and James had guts to say that ok do whatever you can do. Nasty people with no work ethics.

Negative experience: Even after government has put up a ban on management fees, these people are conning clients out of their hard earned money. I wouldn’t touch connells for any dealings

Negative experience: James the branch manager is unhelpful and all they are interested is in raking money in and not providing any service in return. DO NOT USE CONNELLS ANS WASTE YOUR TIME AND MONEY.

Fantastic experience: My partner and I have recently secured a flat through Connells and we couldn't reccommend them enough. From arranging the viewing to his support through all of the formalities, Kieran has gone above and beyond for us at every stage of the process. He is incredibly responsive and has not hesitated to answer any questions that we've had. We noted at the start of the process that we preferred a quick move due to work committments and Kieran managed to have everything on his side sorted in only a week! Thank you Connells and thank you Kieran!

Negative experience: Only helpful till they have their contract with you. Other than that they take forever to put requests through. We've had to go through our landlord several time because of Connells incompetence. Our landlord gets the job done faster once we get in touch with him. Connells also lied to us our landlord wants to increase our rent and told him vise versa. Always check with your landlords. These guys are sneaky and try to mess things up all the time. Absolutely useless!

Negative experience: Absolutely awful experience, took them 2 days to call me back, then they did not know why they were asked to call me, then guy did not listen to my questions and started talking out of sense (not answering what I was asking about at all) so I told him I was terminating the call. Also, eight years ago I purchased property via them - there were 3 viewings and they never, not once, went with me to the property (!) What are they charging for I I have no clue cose this is the worst service I ever experienced. Avoid !

Fantastic experience: Dealt with Zoe McConville for getting a new contract done as my flatmate moved out and a new one was moving in. Zoe was quick and responsive and got us sorted in a couple days. If you've got her you're in good hands. A solid 5 stars (￣∇￣)

Fantastic experience: Dealing with Zoe to sort out a new agreement with our tenants was easy and painless. Zoe kept us informed at all times and was alway available to talk to. Zoe went above and beyond to find a document we needed and I cannot recommend her more highly. Thank you Zoe! A deserved 5 star!!!!

Fantastic experience: Really appreciate the assistance provided by Zoe McConville. Very friendly and quick in responding to my queries! I'd highly recommend going with Connells!

Fantastic experience: Harry O'Brien was very helpful and quick to deal with our enquiries. We called to get a viewing, he followed all government protocols and was very patient with us. Moreover, he was kind enough to provide me with his personal phone number so that I could text him whenever I need - this was very important to me since I can easily get anxious. I definitely recommend Connells to anyone out there looking to rent or buy a house.

Negative experience: Gave these clowns 2 months notice of me vacating the property. They came and inspected the place but after another month they hadn't returned my deposit. I contacted them and they assured me I'd have it within 10 working days. This has passed and still not returned. Be wary of handing over any sums of money to this lot.

Fantastic experience: A very profesional agency. We booked a viewing for a flat and Zoe helped us to schedule it for the same day. She was friendly and helped us to have everything ready for the day that we requested to move. We are very happy with our flat, and very thankful for all the support that we received from Zoe and Connells.

Negative experience: They speak that they are rich people but are not even try to help the customer there should more friendly people here I dont like you service how you treat us we are humans not animal

Fantastic experience: Zoe was amazing in assisting myself and my partner who are new to renting. She was available to answer any questions we had and was just lovely throughout the whole experience.

Fantastic experience: Great experience dealing with Zoe McConville ( connells ) ..a great professional indeed. Zoe always there to respond , quick and efficient, providing feedback within seconds. I will strongly recommend Connells in you are planning in Luton. Excellent and professional service. I was very impressed with the way the whole process was handled. Friendly staff, always a pleasure!

Fantastic experience: I was looking for a perfect flat so long and Zoe helped me to find it. She is very polite, professional and she's always trying to help out. I'm looking forward for further cooperation!

Fantastic experience: Very responsive and professional service. Zoe, James and the team are always available on the telephone and through email to answer queries and to offer advice and information. Every stage in the process was clearly laid out. I would definitely use this service again.

Negative experience: Tenant is moving out of our property, they have managed to lose the keys and aren't taking any responsibility. Please do not use, they are expensive, unresponsive with not professional attitude and do not provide a service worth the management fee you pay. Much better places elsewhere Had a follow up call asking why this review was put up and contesting it......

Negative experience: Rental Property became available on the Saturday, called at 10:00 for a viewing, was assured a callback, No response. Waited till Monday, now anxious that we would lose the rental called @ 8:30, asked to take the property without viewing. Assured it could be done and was told once again we'd be called back. Nothing again. Called them all day (5 times) on Tuesday, no answer. Called on Wednesday, property is gone. What a s***show, would be 0 stars if it could be.

Fantastic experience: We found a property and moved in within a week, all thanks to Zoe's quick thinking and excellent responsiveness!

Negative experience: The absolute worst letting agency i’ve ever had to deal with. The landlord who let the flat to me via connells, ended up taking the flat from them and privately managed himself. I had confidential information sent to me from them for another tenant, everything from their driving licence to their bank details, when i told them, they shrugged their shoulders. I first let from them in 2014, never returned after leaving them in 2017. Thank god.

Fantastic experience: I have had an amazing experience from viewing the property to moving in. Zoe was very helpful. And overall great experience, I would definitely recommend Connels.

Fantastic experience: We have always heard that Connells was a great agency and they didn't disappoint. Zoe McConville has helped us find a place to live and she was available, friendly and professional throughout the entire process. We are very pleased with Connells in general, and Zoe in particular.

Fantastic experience: I am so happy with Connells Estate services and especially with Zoe Mcconville who I deal with. She is such a great professional and nice person- always happy to help and honest. She is making everything run smoothly.Thank you Zoe very very much for your help.I truly appreciated.

Fantastic experience: We’ve been letting out our property with Connells for nearly 5 years and always been happy. Great professional service especially from Zoe who has kept in regular contact and ensured we have had relevant feedback from prospective tenants. Zoe has been efficient in finding us suitable tenants ensuring the whole process was smooth and at the right pace. Thanks for all your hard work Zoe, Ben and James.

Fantastic experience: Amazingly positive experience. The whole process was expedited in quick time. Very big thank you to Zoe who was my adviser and was prompt and extremely helpful.

Fantastic experience: I completed a purchase of a 1 bed flat in Luton at the end of January 2020. By Mid Feb we had completed all repairs to the flat and began our relationship with Connells through Ben Stagnell. They found us a tenant in a matter of days and all paperwork completed with the tenant moving in today (27 Feb 2020). The turnaround has been exceptional, Ben has been incredibly attentive and has been amazingly professional and personable throughout this quick process. Will 100% be using Connells for further properties that I purchase in the area and for the cheap cost of their services, would very highly recommend using Connells to others. This is probably the first review I have ever written, and that is a testimony to Ben and his office for the excellent service that they have provided to us.