Easthaven Property Management

Fantastic experience: I rented with Easthaven for almost two years. I had a great experience with them, communication was quick and easy and any repairs needed were done promptly.

Negative experience: Let me move into a flat with a hole in the room... didnt get fixes for a.month... during December...freezing Then ..Charged 3 hours cleaning for a 1 bedroom flat... which was cleaned on departure... £103 ... thats an expensive cleaner... Had issues with leaking sinks, roof and washing machine.. to which they replied "throw down a towel" ... would not recommend

Fantastic experience: I have had a positive tenancy experience with Easthaven Property Management. The team has been professional, responsive, and helpful throughout my tenancy. Any queries and maintenance issues were dealt with promptly, and communication was always clear and respectful. They made the renting process straightforward and stress-free. I would recommend Easthaven Property Management to anyone looking for a well-managed and reliable tenancy experience.

Negative experience: 0 stars they absolutely suck as a property management, they don’t care about taking care of your property they just care about taking in the money each month and doing nothing.

Negative experience: If I could put 0 stars I would. They charged me cleaning fee for moving out and took off deposit. I'm pretty sure they do this to everyone, if u expect full deposit back you won't be getting it even if you leave it immaculate. Always had issues with these people when living here as well, be careful!!

Fantastic experience: Rented a property near the University from Easthaven for nearly two years, genuinely nice agency that responded quickly to any issue that we had and we would never feel apprehensive about picking up the phone and calling them. Very approachable overall.

Negative experience: Be aware!!! Those people always a way to deduce expenses from your deposit. They fined me £100 for cleaning while I expressly clean the house. Be aware!!!!

Fantastic experience: Had an amazing experience with them and a very lovely staff, will miss Aberdeen ❤️

Fantastic experience: It's been more than 1 year, I have an excellent experience with Easthaven Property Management! Their team is professional, responsive, and handles maintenance requests promptly. Great communication, convenient online portal, and they genuinely care about their tenants. Property was in great condition and any issues were resolved quickly. Highly recommend for reliable property management services :)

Negative experience: If you’re considering renting through this agency, my advice is simple: don’t. When I moved into the flat, it was in a condition I can only describe as uninhabitable. Mold, filth, broken appliances—it was clear no one had inspected it before handing me the keys. I reported everything immediately, but instead of urgency or concern, I got weeks of delays, empty promises, and vague excuses. It took over two months (and the threat of legal escalation) before anything was remotely addressed. And even then, the “repairs” were minimal, cosmetic, and left many of the original issues unresolved. The tumble dryer? Never installed. The mold? Ignored until I made enough noise. The general tone from the agency? Dismissive, defensive, and borderline gaslighting. They are quick to take your money and raise your rent but slow to provide any duty of care. It feels very much like the agency prioritizes landlord profits and liability avoidance over tenant wellbeing and legal compliance. You will be made to feel like a nuisance for expecting basic habitability standards. I wouldn’t wish this experience on anyone. AVOID.

Negative experience: Awful company, horrendous service 0 stars.

Fantastic experience: We previously rented a property through Easthaven Property Management and had a great experience. The staff were amazing, responsible, and always friendly. Any issues with the property were sorted quickly and efficiently. They managed the property very well, and our full deposit was returned without any hassle. Highly recommend them for their professionalism and great service!

Fantastic experience: Superb and fantastic Management. Check them guys.

Fantastic experience: I rented with them as a tenant for several years, and they were always very responsive. No complaints. I would recommend them.

Negative experience: rude! I don't know how they operate as a company if they cannot even type a professional email or reply respectfully.

Fantastic experience: Great experience with Easthaven Property Mangament. They made the process easy and I moved in and out without any hassle. Moved out west after a year here, otherwise I would’ve stayed in the same place.

Fantastic experience: We stayed in a property managed by Easthaven for more than a year. It was overall a great experience. They were always supportive in all the required services and the maintenance guy was really helpful. If we ever return to Aberdeen, this will be the first agency we would go to. Even the deposit was returned nearly the full amount and the only deduction was for some deep cleaning which was quite reasonable. They value tenants just as much as landlords which is something you would not find in the case of many other agencies.

Fantastic experience: I just moved into a flat and the lady in the office has been awesome! They were super helpful, responsive, and made everything quick and easy. I would definitely recommend Easthaven if you are looking for somewhere at a good price and with good management!

Fantastic experience: My experience with easthaven company was very good when I rented a property.The team are quite professional and cooperative. The letting paperwork was handled seamlessly, and the entire process ran smoothly and was finalized in a timely manner as I needed to move in as quickly as possible . The team responded quickly whenever I had any issues or encountered any problems.I was pleased to find that they did not deduct any money from my deposit upon moving out. It was a good experience and I am glad I rented from easthaven company.

Fantastic experience: Excellent service all round. Polite staff, rapid responses to email queries, and the administration and paperwork was processed smoothly.

Fantastic experience: Helpful and professional service, went out of their way to find us the right property which wasn’t easy as we were on a tight budget.

Positive experience: Was pleased with the ease at which i secured an apartment with easthaven after months of viewings with no luck. Overall, they are are an amazing agency.

Fantastic experience: Polite, swift and professional

Negative experience: I don't normally ever write reviews or comments online about anything but on this occasion, I felt the need to share my horrendous experience of having my rental property managed by Easthaven after my landlord passed away. I had a gas safety check carried out by a plumber sent by Easthaven and the main thermostat stopped working properly. This left me unable to regulate the temperature in the flat. The heater in the living room was blasting heat nonstop with no way to manually turn it off as the heater had no valve to turn. Despite reaching out to Easthaven and being assured that the plumber would return to fix this issue, no one ever came. I had to survive living in a 'sauna' for a whole month before my lease finally ended and I could get out of there. You can imagine how expensive my energy bill was for that month. The building complex of flats was not cleaned or maintained once after Easthaven took over. The hallways and stairs were always filthy, none of the lights ever turned on, and the outside parking area was filled with trash. It is clear that Easthaven don't prioritise the upkeep of their properties. The final straw was the security deposit. Despite leaving the flat in better condition than I found it, Easthaven still deducted £8 from my security deposit for a missing lightbulb. This petty and unfair charge is just another example of their unprofessional and negligent management practices. Living under these conditions has been extremely stressful and financially draining. I would not recommend Easthaven to anyone seeking a reliable property management company. Their lack of accountability and disregard for their tenants' well-being is appalling.

Negative experience: me and my flatmate were dealing with extremely bad water damage from the bad storms at the end of last year and not once through all of the complaints we had tried to make, through all the evidence we provided them and through all the details of how it was making our health plummet did anyone even care to come and look at the issue in person. The only time they saw it was when they were inspecting the flat after they advised us to move out. They still took over 3/4 of our deposit off of us when the flat was in no way inhabitable to begin with. Even with the deposit after some back and forth they said they didn’t want anything else to do with it. All they care about is money and ripping off student tennant’s.

Negative experience: Shocking company in all my experience of renting property have just wasted 4 days of my time looking for a new property as my current letting agents has instructed the owner wishes to move back in. I did read some of the negative points about this company but gave them a chance wish I had not bothered.Done all the online stuff and even paid the deposit which they told me would secure the tenancy yet on same day they still proceeded with viewings a joke, then gets a call next day they were not proceeding with my application think they made it personal because I asked a few questions in emails. Also on phone to them one person says you need to view another says you don't, also some had attitude which is a joke we may be renters but we are still people I would avoid them big time all they have done is waste at least four days of my time, seems they pick the new tenants so long as you don't ask questions

Fantastic experience: They are so transparent with all what they have to offer. Office staff as well as staff who helps with viewing. Amazing team

Positive experience: It gave me proper details needed

Fantastic experience: The agency and the house we rented was amazing calm and the neibours were amazing quite recomand

Fantastic experience: Rented with Easthaven for 1 year 6months. Property was fantastic and the team were friendly, quick to respond and dealt with all issues professionally. Would highly recommend!

Negative experience: If you want to be minding your own business at your HOME and you don't want someone to suddenly open the door and enter your house then don't use these guys. They should send an email about this 24h before the visit but they did send it just an hour before and I hadn't seen it before suddenly finding a strange man in my house.

Fantastic experience: Good

Fantastic experience: I had awesome time there

Positive experience: Good

Negative experience: I lived in a property mannaged by this company before and they were slow to respond. We had two months without a bed in one of our rooms, two months without one of our showers and atleast a month without a functional oven and still had to pay the same level of rent. I have an image attached as well of what the state our boiler was in when we moved in. To which the response I got was " we service our boilers yearly". Where the damage on the boiler, that's been there for a while so it's not great. Some of the office were lovely to speak to but there's a serious breakdown in communication and management of maintenance issues. I still to this day would recommend not using this company unfortunately.

Negative experience: Avoid them like Covid-19! That's my only advice for you. I'm too tired now to write a proper bad review after spending too much time and efforts battling with these devils.

Fantastic experience: Rented a flat through easthaven property management. I was an international student and don't have a guarantor. They were still happy to help me went through this issue. Although I did not rent for long time (for some family health issue), they were still professional....always reply email sooooo quickly. I will definitely choose them if I come back to the UK.

Positive experience: Nice people. Please check the physical view before letting, the virtual tour was different than the real property

Fantastic experience: Great company, have been with them for 4 years and never had any issues. Very responsive, helpful and friendly.

Fantastic experience: I have rented through Easthaven for almost three years and had a very positive experience. They are always quick to respond to any issues and do their best to help. Everything from the initial property viewing to the checking out process was straight forward and any questions would be answered promptly. I wouldn't hesitate to rent through them again in the future.

Negative experience: Absolutely awful service, they hire the utter most incompetent handy men/"engineers". Honestly if you are reading this please don't make the same mistake as me and go with another letting agent even if the rent is slightly higher for a similar property, you will save yourself time and money in the long run. I will NEVER be doing business with them ever again!

Fantastic experience: My partner and I rented with Easthaven over winter 2020/21. They were incredibly responsive any time we needed them. Juliet was professional friendly and always went the extra mile whenever we contacted her. We felt that they were fair once we moved out and would highly recommend them to any prospective tenants.

Fantastic experience: Great services, quick responses and probably the best company I rented from. They have been extremly nice to me for the last two years and anytime there were any contingencies they responded fast and proved to be an incredible solution solvers.

Fantastic experience: I rented a flat from Easthaven for 18 months. The flat was well-prepared at the start and paperwork was quickly completed. On the two occasions I reported a problem, it was dealt with within 24 hours. I have already recommended them to a work colleague and would recommend them again here.

Fantastic experience: Rented with Easthaven for four years and never had any problems. Always fast at responding to emails and dealing with maintenance issues. Would definitely recommend.

Positive experience: I rented a property with Easthaven and in my time renting properties I've had agency's and landlords who were unresponsive and would ignore issues. Easthaven is a prime example of what it means to be a reliable and helpful agency, they were always responsive and understanding whenever I communicated if I had any issues they would carry out and organise repairs or solutions asap, sometimes same day! I cannot recommend Easthaven enough, thank you very much, Easthaven.

Fantastic experience: I rented a flat with Easthaven for 1 year and half. They always have promptly replied to all my inquiries, and they always have been honest and available. I highly recommend Easthaven.

Fantastic experience: Easthaven as estate agents were easy to deal with (as a tenant), with timely responses to queries we had. I mainly dealt with Juliett who had a good attitude and was quick to reply. Throughout coronavirus we were in a lot of conversation, some things didnt go the way we would have liked, however that was due to the property owner and landlord. The company passed on all of our requests and made it clear they were invested in our interests.

Fantastic experience: Easthaven couldn't have been more helpful with my search for a property, even amidst the chaos of the ongoing pandemic. I would recommend their services to anyone and will be using them again.

Fantastic experience: As a student I was coming to UK-Scotland. I approached Easthaven, and they provided me with good services. The communication was nice, and they always maintain to be responsive to the clients. I was happy from my time in their property and for sure if you are coming to Aberdeen do not miss them!

Negative experience: The worst agency in UK. Don't rent a flat with them.

Fantastic experience: I've rented a few properties in my time and can say that my experience with Easthaven was the smoothest. The property itself was perfect. Any problems were solved immediately and all staff were friendly and helpful. I would recommend!

Fantastic experience: I leased a property from Easthaven for over a year and I do not have any faults with their service. Any issues were dealt with promptly in a very friendly way, correspondence was always clear & professional, I would recommend their service and would look to use them as first choice.

Fantastic experience: i really do not understand why this agency is rated so low. They are quick to arrange a new tenancy, do not ask for thousands of sensitive documents and do not shy away from returning a deposit. In fact, they are by far the best agency I've dealt with in Aberdeen. I've rented two flats with them, background checks were very quick and painless and both times I got my full deposit back. The agencies I used before them were full of cheating scumbags who either tried to manipulate me into signing a terribly disadvantageous contract or outright plundered my deposit, charging several hours of professional cleaning for three specks of dust on the light switch. And yet all those agencies are rated higher than this one. Manipulated ratings? I see no other explanation.

Fantastic experience: I had been with the agency over 3 years, I have good experience. Quick response and professional.

Fantastic experience: No complaints, very professional.

Positive experience: Havent had any issues with Easthaven. Flat was in good condition, contacted regularly, speedy responses whenever I needed to speak with someone.

Fantastic experience: Had good experience with agency. Very responsive and professional. Would definitely recommend.

Fantastic experience: I had a good experience with this company. They were really helpful and always tried their best to solve any problem I had with my flat. They always respond in time and the communication is quite effective.

Fantastic experience: Always very helpful and fast in responding to emails

Fantastic experience: We have recently rented a property through Easthaven. We have had nothing but great service from them throughout. They have replied promptly to all our emails and have made the process very smooth and easy. We would definitely recommend them to others.

Positive experience: Had rented a flat with Easthaven for 18 month. Amazing agent. Very polite and proactive. Very good at communication as well.

Positive experience: I rented a property through Easthaven for a little over a year and it was an overall positive experience. I moved to Aberdeen from overseas and was able to complete all the paperwork remotely allowing me to collect my keys when I arrived in Aberdeen. There were some initial problems with the flat, due in part to it being unoccupied for a while before I moved in. These were resolved promptly. During my tenancy, when issues occurred they were usually dealt with promptly, and luckily none of them were serious. The moving out procedure was simple and straightforward enough. The flat itself was ok, in a very good location, being within walking distance of the city centre. The building was quite tired and in need of some TLC, but this is more down to the people who own/rent the flats.

Fantastic experience: We found ourselves needing to move a very long way to Aberdeen with a very small window of oppertunity to make it happen. We were totally unfarmiliar with the city and very stressed and rushed but the agents at Easthaven personally showed us around several properties despite being very busy themselves and helped us quickly get settled in to our new property. The property its self is lovely and we have no complaints about our move so far!

Fantastic experience: One of the best in Aberdeen. Thank you Duncan for the excellent service.

Negative experience: Absolute nightmare of a company to deal with. I did one small job for them and never got paid. Unanswered emails and phone calls. Fobbed off continuously. Contractors beware DONT do business with this bunch of chancers.

Negative experience: Don't even consider renting properties with them. Disrespectful, unhelpful and makes you feel really small. Several times I asked for help, never received any. Even after end of tenancy the nightmare continued..

Negative experience: Incredibly aggressive and wholly unprofessional use of language in correspondence. Doing their best to uphold the poor reputation enjoyed by estate agents.

Negative experience: I have never come across a letting agency so incompetent and unprofessional as Easthaven. I had read bad reviews before renting from them but I thought "how bad can they be?". I was moving from Glasgow to Aberdeen, and the flat was a perfect location so we took it without a viewing/meeting Easthaven - big mistake... Secured the flat in May with a deposit, move-in August. Emailed them early June to get their bank details so I could send them the rest of the money. Was told their policy was they would ask for it 2 weeks before the moving-in date - strange but whatever. 2 weeks till move-in, I email them again because I've not heard from them, they reply they're busy and will send it asap. A week before move-in and the same thing happens. Only received their details a few days before move-in, I send the money instantly. When we made the trip from Glasgow to Aberdeen and go to collect the keys from them directly, they refused to hand them over saying the money had not appeared in their bank yet. I had to pay them a month's worth in cash there and then before getting the keys... Flat was filthy. To their credit, yes the carpets were new. Kitchen covered in grease everywhere, badly stained mattresses (to which they only offered mattress protectors as a remedy), bathroom ceiling thick in mould, various levels of mould & damp in other rooms. The inventory they supplied was a joke, had to add SO MANY obvious faults to it. 10 months into being into the flat, I get an email on the 7th saying I've not paid this month's rent & asking when I would. When I stated it has always been paid on the 8th of every month, I was told that rent gets paid on the 1st. I apologised and said no one had told me they had changed the rent payment date and was gonna to send the money asap, but they replied "apologies, your rent does get paid on the 8th" ?? I have records of all of this on email as I refused to ever call them (so I had written evidence). If you find yourself renting from them, I suggest you do the same.

Negative experience: The worst property agency in Aberdeen. Totally do not recommend it! Better to sleep on the street, rather than in theirs property.

Negative experience: Rented a flat from these thieves and they refused to give me my deposit back even when my tenancy ended. I had to through an adjudication process to get some of my deposit back as they lied that I damaged the sofa cover and left the gas meter with debts. This estate agent is an extremely unprofessional and rude company , avoid them unless you don’t want to get your deposit back. Infact they should not be in business as none of the staff knows their job and if u have issues in your flat , they will never help to resolve it . HORRIBLE MONSTERS!!!

Negative experience: Accepted money for a deposite, radio silence for 4 days then said the flat wasnt available and tried to make me take another flat. Had to argue to get my deposite back. No appology or gesture offerd for the time waste. Horrible company wouldnt give the time of day again.

Negative experience: Unprofessional and unorganised. Trying to get things replaced or fixed is a nightmare. Total lack of communication between themselves and owners of properties. Had an experience where they had given someone access to my property without notifying me first. Will be avoiding them when I rent in the future

Negative experience: Unprofessional and rude. I went to view a property I was considering renting and the experience was horrible. The individual who showed me was late and unhelpful. They knew NO information about the property and when I asked them to follow up on certain questions, i.e. the EPC, they pretended to go on their phone, acted like I never asked them a question. It was incredibly awkward and I was made to feel extremely small. As a young student looking for their first rented property, I would not reccomend them.

Negative experience: Booked me in for a flat viewing and never told me it's been taken until I phoned in to confirm my viewing

Negative experience: Rude and obnoxious ‘manager’ laughing down the phone covering staffs back when staff provided false and inaccurate information to a former tenant demanding two months rent after tenancy terminated due to staff being lazy and not doing what they are supposed to be trained to do when a tenancy ends. Untrained and unprofessional. Avoid at all costs.

Negative experience: Have never in my life wrote a bad review but I feel my experience with this company warranted it. I got an email to confirm a booking. I confirmed the booking but asked if the property was dog friendly. I made it clear I do not have a dog but would like the opportunity to get a wee pupper sometime in the future. I ended the email saying that even if it was not pet friendly I would still like to view the property. They emailed back to say it was no pets and would I still like to view. I responded promptly saying that yes I would like to view it still. Fast forward to today, I get to the property to view it. And no one is there, I call the office and they say they did not book the viewing because I enquired about the pets rule. This cost me a whole afternoon, a 90 mile round trip and as a self employed worker a whole afternoons loss of earnings. The person on the phone offered no suggestions of how to fix this situation stating only "but the property is no pets", did not offer to rearrange a viewing and certainly did not offer any sort of apology or understanding of the inconvenience caused going as far as to deny that they received my emails. In all, if I could rate this company 0/5 I most certainly would. More than happy to change my review if I happen to have a positive experience with this company but I would not be seeking out the opportunity to request their services again.

Fantastic experience: Duncan was a lifesaver when my boiler stopped working. Came personally to assist. Thankyou

Negative experience: ALL LANDLORDS BEWARE ! Tried to organise viewing for a beautiful property I found. was treated very unprofessionaly. The company is not accommodating at all, they said they only book their viewings 10-4 Monday until Friday, which is not ideal for someone who is working full time. Thought I could nip out from work at lunch time to do the viewing but rude lady on the phone said that 1 and 1.30 or even at 2? They were closed for their lunch break and they could not accommodate me at all over the next few weeks. I would not choose this company to take care of my property.

Negative experience: Awful experience. If you are a landlord avoid this company like the plague. Totally unprofessional and customer service is terrible. They blatantly do not care.

Negative experience: They are horrible! Dont go and rent a house there. I wanted to view a property and I had an appointment with them. I am omw to go and view the property and called them. Ducan, the one who made the appointment with me, told me that the property is given away. That is not a problem but he never called me or send an email saying that the property was given away! And when I asked him why he did what he did I got an attitude, like I am the one wrong here! They are unprofessional and rude. DONT RENT A HOUSE THERE! Ralph

Negative experience: Rude af and try to belittle you. Had mould all through the property and they couldnt care less. Highly unrecomended

Negative experience: If you're a tenant, I wouldn't recommend this company. We've never received a copy of agreement we signed with them which resulted in a financial loss. Nobody told us that, even though we signed agreement at their office, they are not managing the property we rented and therefore when our boiler broke up in winter, there was no one to help us. To top everything else off, they provided photos of wrong gas and electricity meters at the beginning of our cooperation!

Negative experience: Poor customer service

Negative experience: Honestly such a horrendous experience. I was only with them for one month as my landlady changed to them in the final month of our contract. Duncan in particular was rude and unprofessional. During a visit to the house and bearing in mind he hadn't met us he looked down on us, spoke to us like we were complete idiots and made us feel uncomfortable in our own home. He was arrogant and gave the impression he thought he was better than us because we were renting accommodation. He had no respect for our property or our furniture and stormed around the house as though to make it clear it wasn't out house. When I visited the office on two occasions all staff were unwelcoming and I felt like I had walked into the middle of someone's house uninvited by the response they gave. I stood there for a good while before anyone even said hello to me. They are a joke of a company who make people feel so small. I would avoid using them like the plague!!! Can't stress enough how awful they made us feel.

Negative experience: If you are a landlord forget it. They used to be highly motivated to deliver a service, now complacent on holiday all the time, leaving admin team to cheerfully tell you about all the repairs you have rather than focus on finding you tenants

Negative experience: Unprofessional and rude, worst experience ever with a letting agency.

Negative experience: Unprofessional.

Negative experience: Terrible. Please don't go with them.

Negative experience: Absolutely unprofessional. Called on May 8th for a return deposit request and was told it would be a couple of days. It's now June 5th and I've been told it will be a couple of weeks. Been given the run around by the receptionist who clearly doesn't know what she's talking about. And when I spoke with a gentleman on one occasion he told me that all the returns had been dealt with. Not sure what's going on but I'll definitely be filing a report.

Fantastic experience: Used as an agent for a property. Very good service and communication, I would recommend to all landlords based in Aberdeen.