Belvoir Aberdeen

Negative experience: I was not a tenant or landlord but had the misfortune to have dealings with their property sales people. Despite multiple attempts to get them to pay me a couple of hundred pounds that they owed me they did not respond, that despite visiting the office on a number of occasions and also emails and phone calls. Highly unprofessional I would not recommend dealing with Belvoir Aberdeen.

Positive experience: The team at Belvoir Aberdeen were absolutely wonderful to deal with, they quickly we able to assist us in finding a rental apartment when we first moved to Aberdeen from Australia and get us settled in quickly they were always prompt with responses when urgent matters needed to be attended to such as our broken washing machine and a leaky boiler. Would recommend anyone to stop in and discuss rentals with them Jenni and Ann, you are champions

Negative experience: Another company abusing paying tenants. I left this flat cleaner than I found it, and it was agreed by safetydepositscotland that i was left in a cleaner state but still Belvior managed to squeeze £70 out of me for a professional deep clean..... They will try to take away your deposit for leaving a hair in the bathroom and fragments of fluff on the floor. Meanwhile they will happily let you move into the flat containing mold, just look at the pictures. Furthermore the agent Skylar confirmed on phone that there was no problems with the flat and only minior cleaning needed done and I would get my deposit back soon. I spent hours cleaning before moving out, would of lost all my deposit if i left it as "clean" as they had it when moving in. Be aware and get as many pictures and evidence and email transcipts as you can. They will try to take your money regardless.

Negative experience: While we lived at the flat there were many issues that took months to be addressed and some were never dealt with. These were issues that we were told would be fixed before we moved in. Very unprofessional, and poor communication, I would suggest you avoid if possible.

Negative experience: Slow in responding to maintenance issues/requirements. Very slow (over 6 weeks) without deposit back after moving out, tried to make a deduction from deposit for maintenance issues outwith tenants control.

Negative experience: Never reply to emails and never answer the phone As a landlord I wouldn't recommend them for their services

Negative experience: Be careful of this agent, something major changes are happening about this branch. Emails are either ignored or not attended to. As a landlord, it is disheartening to see furniture and appliances got damaged throughout various tenancies and no actions were taken. I am following up a complaint procedure to seek reparations As a landlord, the service of this agent has deteriorated significantly in recent years. A total lack of response in addressing urgent tenancy issues. A real shame as they were quite good at the beginning but has gone down hill after pandemic. I am looking to change the agent.

Fantastic experience: I had to move at very short notice and Belvoir staff have been very helpful throughout the leasing process, especially Lisa, who helped me when we ran into any bumps along the way. £250 deposit to reserve a property is also quite reasonable, considering some of the other letting agents in the city ask for the full month's or more. I'd recommend them highly! So far, so good!

Fantastic experience: We have just completed the sale of our property. We have received excellent support throughout from Skylar and her team. They provided an efficient timely service, explained the process clearly, and dealt with any problems arising. We have no hesitation in recommending them.

Fantastic experience: Belvoir, the leading letting agent in the heart of Aberdeen town centre, has consistently delivered exceptional service since I joined them in August 2024. Any issues that arise are resolved promptly and efficiently. The staff is incredibly friendly and always willing to assist.

Negative experience: Initially a great agency to work with. They sped us through the application process and were very kind and easily contacted throughout. However if you requested anything for the flat in your application you can be assured it won’t be fulfilled. It’s taken over a month since moving in for anything to be done regarding missing appliances and also a safety hazard below the flat. Although we understand they are not fully at fault and it lies mostly with the landlord, as an agency they should take more initiative ensuring their tenants are taken care of rather than us having to chase them up and remind them each week to carry out what was requested before we paid deposit. Although this may be an anomaly for Belvoir Aberdeen, be cautious.

Fantastic experience: After further consideration :)

Fantastic experience: Belvoir Aberdeen have managed my property for many years, I have always been impressed with Skylar and her team for their professional, friendly and prompt service. I would highly recommend them.

Fantastic experience: Had a good experience with belvoir. Was able to lease a property I love and Chelsea was so helpful and friendly when finding the place and helping out with any issues quickly (boiler not starting etc).

Fantastic experience: Have been using belvoir Aberdeen for a few years now and could not ask for a better service than I receive from Skylar and her team. Trustworthy, professional, helpful, friendly and approachable.

Fantastic experience: I have engaged Belvoir as my agent for several years and recently chose to sell my property through their services. Throughout this period, I have consistently found them to be highly professional. Their customer service is exceptional, marked by prompt and effective responses to any inquiries. I highly recommend Belvoir for both leasing and selling properties.

Negative experience: Customer service was poor and there was no coordination whstsoever of dealings.

Fantastic experience: We were tenants with Belvoir Aberdeen for 2.5 years and were always extremely satisfied with their services. The renting process was professional and easy and any issues we encountered in the flat (which was very rare) were dealt with quickly and effectively. We had Jenni as our agent and we can definitely highly recommend her - she was always incredibly helpful, responsive, and friendly. Thank you!

Negative experience: Lazy workers, never on time to appointments if they even bothered to call and cancel. Lied about how clean the apartment was and left us with black on us from the surfaces. Workers were unprofessional constantly and didn’t care.

Fantastic experience: Belvoir (Aberdeen) are and continue to be first class on letting my properties. Any issue(s) that may occur are dealt with effectively and professionally. As a landlord for many years, I highly recommend all staff at Belvoir Aberdeen esp Jenni. Skylair and Ann

Fantastic experience: Jenni was a fantastic help over the two years we rented with Belvoir, very fast communication, problems always sorted quickly and efficiently. A lovely and reliable service. Thanks for everything Jenni!

Fantastic experience: I have worked with Belvoir in a couple of ways as a landlord and property maintenance of communal areas. Skylar has been exceptional and thorough getting answers I require quickly and efficiently. I felt my property was in safe hands when I was letting it out and always had 100% service.

Fantastic experience: Friendly and resourceful staff members. Excellent customer service... yes, it's Belvoir!

Fantastic experience: I am tenant for more than three years and the Skillar (Belvoir) agency is the best. Very helpful anytime, quick response and really good communication. Thank you, Belvoir and to Chelsea!

Fantastic experience: Very pleased, as always, with Belvoir especially as the staff went out of their way to support me when I was abroad. Many thanks to Skylar and Chelsea for initially setting up the property and Ionia for professionally setting up the administration and keeping me right. Continued support from Jenni on initial stage of tenancy. Thank you all.

Fantastic experience: As a two time tennant I can't rate them higher. Very professional and understanding.

Negative experience: avoid x3

Positive experience: Navigating their website was seamless and also informative.

Fantastic experience: Very helpful and responsive team. Striving to meet clients requirements timely and effectively. Special team mention for Finley, who was the manager of my flat.

Negative experience: Got misgendered on the phone. Was asked if I was David. Deeply upsetting.

Fantastic experience: I have had a wonderful time letting from Belvoir. They are always quick to respond to any issues and have been really welcoming and accommodating.

Fantastic experience: I've been a landlord with Belvoir for over fifteen years and they've always been reliable and helpful, meaning I've always had happy tenants. I've have just sold my property and they handled that for me very nicely as well.

Fantastic experience: I rented a flat through Belvoir for just over a year and received fantastic service throughout. I delt with Chelsea and Alanna in the Aberdeen office who both went the extra mile to help. Any issues (which were rare) were sorted quickly and in a stress free way. Thank you!

Negative experience: My daughter has been left without hot running water for over a month, but Belvoir didn't deem this an emergency. Having to pay to go to a gym or swimming so they can get a hot shower. Just unacceptable..

Fantastic experience: Alanna was of great assistance in helping me get set up with my flat in Aberdeen. Really professional and fantastic customer service!

Positive experience: I'll give it 4 stars because it's been by far the most helpful agency I've dealt with. Still some improvements to be done. Our agent would sometimes forget to do stuff and would need to remind. Whenever we needed something fixed someone came to help.

Fantastic experience: As a tenant, Belvoir were fantastic in facilitating our move in and handling our stay across the entire duration of the occupancy. On behalf of my flatmates and I, we have loved living in Aberdeen, especially our flat, which was certainly made all the better by the smooth work of Belvoir. I would like to pay special thanks to Jenni Bisset who has taken tremendous care of everything!

Fantastic experience: Professional and always happy to help

Positive experience: Good company would recommend

Fantastic experience: Rented for 2 years with Belvoir and no problems with them. Chelsea and the rest of the team were always happy to help if we had any issues. Thank you!

Fantastic experience: Shout out to finlay. Showed me a potential home. He was so professional and went that extra mile for me without knowing anything about me. Very professional and friendly and made time for his customers. Great work and a good asset to the team and have no hesitation in renting from this company due to him

Fantastic experience: Belvoir got us set up with a new flat even during the COVID lockdown. Thanks to Belvoir team, and especially Alanna, it was quick and hassle free. Everything was extremely clean for the move-in and we were given lots of useful information.

Fantastic experience: One of the best leasing agencies in Aberdeen. Even during difficult operating conditions they can still be there for their tenants. Highly recommend.

Fantastic experience: I have been staying at my flat that I have rented through Belvoir and have always been satisfied with their response. Very professional yet friendly staff.

Fantastic experience: Alanna of Belvoir Aberdeen was everything we could of wished for and more as our estate agent. Myself and my flatmate can’t thank her enough for her service throughout the process of acquiring our flat. Especially,through the difficulty of a pandemic. Despite not being able to view the flat due to restrictions, Alanna provided us with everything we need and was very attentive and reassured us every step of the way with any query we had. Thank you Alanna!

Fantastic experience: Best lettings agency in Aberdeen! My experience with Belvoir was fantastic thanks to Skylar. She was so professional, responsive and honest. She really knows the market and is very skilled at her job and that instilled so much confidence in me... Upon reflection, she made the process so easy as she clearly explained everything.I highly recommend Belvoir and when you go with them ask for Skylar. Thanks once again.

Positive experience: Special thanks to Jenni Bisset and Alanna Isabel for marketing my flat for lease this year. There was a 6-month period during the (first) lockdown when viewings were not possible but all the same, a lot of co-ordination became necessary when issues (utility supply, furniture removal, condition checking) arose. Jenni went above and beyond and made visits when circumstances allowed, keeping me posted as a non-resident owner. Alanna helped progress the tenancy application when it came in and steered it to successful move-in. Thanks to you both for taking care during this period which has been personally difficult for us all.

Fantastic experience: Lovely, friendly staff in this Aberdeen branch.

Fantastic experience: Excellent food

Fantastic experience: We have stayed in a property managed by belvoir for 2 years and they have been amazing. Repairs and responses are all fast. Jenni Bisset is extremely friendly! We recommend belvoir especially for students as they have accommodated our needs!

Fantastic experience: We cannot stress the brilliance of Skylar and her team. They dont simply enthuse about good service. They deliver it. There is little more to say than if you are a landlord or a home renter you wont go far wrong by calling Skylar and her team

Positive experience: Out of this world Letting Agency!!!

Fantastic experience: Prompt replies and excellent service.

Fantastic experience: Myself and my flatmates are currently being handled by Jenni, a wonderful member of the Belvoir team who is very quick and attentive to any issues that we have with the flat. Belvoir as a company we are extremely satisfied with and will continue to use in the future

Fantastic experience: Belvoir have been very helpful in the set up phase and in securing a tenant in a good timeframe, despite the slower market presently. Already looking to utilise for the Falkirk area too for another of our property, soon to be vacant.

Fantastic experience: I have been with Belvoir for the past two years as a tenant. Kirsty and Chelsea have been lovely ladies to deal with. The company has usually very promptly reacted to any expressed concerns about appliances in the flat. Although we have not started the Deposit Repayment Process, at this stage, I have no complaints.

Fantastic experience: I have been with this agency for over 10 years, Ann and Rod have been outstanding in their help and advice in letting out my apt .Ann has pointed out various changes in regs ,which has saved me money. I could not recommend them high enough, Thanks guys Ken

Fantastic experience: My family has had rental property with Belvior for over 10 years. The team at Belvior have given us exceptional service. They are efficient and friendly. We would recommend them whole-heartedly.

Fantastic experience: The best agents in Aberdeen - friendly, helpful and swift in their services; student friendly; and the most hassle-free letting agency I have ever experienced. Highly recommended!

Negative experience: Absolutely awful. If Belvoir don't like this review I'm more than happy to post further details.

Fantastic experience: Always helpful, responds very quickly to e-mails.

Fantastic experience: Travelled from Paris to Aberdeen to find accommodation in 3 days. In the last minute, after no success for 3 days, they found me a great house and a lovely landlord. It was 2015. Many thanks Belvoir Aberdeen!

Fantastic experience: Belvoir has managed my property for over 10 years now. Its managed very well. I do not have to worry about anything. They contact me when needed, arrange appropriate repairs and are very good with their advice. I would thoroughly recommend them to any landlord.

Fantastic experience: I am really grate ful for the help and services provided by your office. Your staff was actualy friendly and that solved many of the issues I had as a new tenant. I really appreciated it and I think of you every time I hold in my hand the key of my flat.

Positive experience: I am a first time landlord and Belvoir made the process easy for me. They advised me on what was required and helped me to put things in place. They are professional and friendly and are easy to deal with.

Fantastic experience: As a former tenant, Belvoir were extremely helpful in all stages of the letting process. Kirsti in particular has been extremely helpful to me, in the moving out process and answered all my questions quickly and effectively. Just awesome customer service from her :)

Positive experience: They were professional at running the property but could be more meticulous when advertising in even simple ways such as signs in windows.

Fantastic experience: I made a general telephone enquiry and the lady I spoke to was very helpful and very informative.

Negative experience: This has been the worst experience of my life! Belvoir Lettings simply have no clue what they're doing. First I move into the property only to find I cannot connect the telephone or the internet as the phone lines don't actually run to the house. Then I find out as the house was formerly a holiday home and the electricity is provided by a commercial provider who charges double that of what residential providers charge. When I confronted Belvoir about this they told me it was a situation of my own making when I had not asked the company to provide me with electricity or had I given them my personal details - Belvoir had. Then the washing machine kept blowing fuses, they sent out an electrician who couldn't find any fault other than a "bad earth" connection and that was that - the washing machine still doesn't work and I've been unable to do any washing for a month. All of these things are things that can happen - what really offends me is how they took a "it's nothing to do with us we're just the letting agency" attitude, that's what I find disgraceful about Belvoir lettings. Avoid at all costs or minimum check things like internet availability, electricity provider and other basic amenities within the property as after you've signed that lease and paid your deposit they will wash their hands of you. You've been warned - They're THAT bad!!!

Positive experience: I have been renting my flat from Belvoir for about 8 months now and they have been doing a good job so far. They are quick to respond and adjust to your needs.

Fantastic experience: I have used Belvoir for the past 5 yrs to lease out my flat. I have found them to be very professional with the leasing of my flat, I feel that I can trust their judgment and decision making 100%. Belvoir have always gotten the best tennents, I have never had any problems at all with any tennents that I have had. I always feel that they have the best intentions for the tennents and myself at all times,which is why it has always been a good relationship for all. Communication has always been first class and can't fault them at all.

Fantastic experience: My husband and I have a lease with Belvoir in Aberdeen and we have found that it (so far) is a great company. We have been on our lease for almost 6 months now and any communication with them is quick and effective. The couple of times we needed something done the response time has been great and everyone is very helpful. Everyone is helpful in the office and want the best for you in the accommodation that they are leasing out to you on behalf of the landlord.

Fantastic experience: They show genuine support at all times.

Positive experience: We have been very satisfied with service from Lewis and his team to date. We let a flat through them which went on market in August but were let down by first prospective tenants who pulled out. The market was slow and flooded at the time but a new tenant was soon found. This is our first experience with Belvoir and so far all has gone relatively smoothly following the initial hiccup with the tenant backing out at last minute.

Fantastic experience: Renting through Belvoir has set our minds at ease due to the friendly and professional nature of all staff members we have dealt with. A thorough inventory of the flat has been carried out and the entire process of renting has been quick and easy. Very satisfied and wouldn't hesitate to use them again in the future.

Fantastic experience: Seems to be a good letting agency, always prompt with replies and friendly staff.

Fantastic experience: We (my wife and I) are living in our flat administered by Belvoir for almost 1 year and our feelings about their work is very positive. People are very friendly and kind and when we needed some help they were very efficient. In summary, our experience during this period has been perfect.

Fantastic experience: I'm a Landlord and Lewis and the team have always provided a high level of service to me over the past ~5 years. They deal with any maintenance issues efficiently including any contractor coordination, and payments are always on time. They have consistently sourced and vetted good tenants for my properties. The only tenant issue I have had and was unforeseeable, was a particularly tricky situation and they provided me with great advice and support, including persuading me not to take a certain course of action that could have resulted in a very protracted and expensive outcome.

Fantastic experience: Good communication and prompt issue resolution.

Positive experience: Was a tenant for two years, they are easy to deal with and all the staff seem knowledgeable and friendly. No hidden charges, regular inspections from them are also opportunities to raise any concerns you have. I had three property issues in the two years, two of which were sorted out straight away, one took a little longer but I was kept informed at all times. You can be confident in dealing with them, much better than many of the rogue agencies around!

Fantastic experience: Really profesional, helped us all the way through the process of applying for our first renting experience. As a tenant, they take our views and issues very seriously, acting quickly to try and solve problems and giving great advice where it is required. Would recomend!

Fantastic experience: We have been using Belvoir since our son left the flat after finishing uni, some 7 years ago. During that time we have always had a good relationship with them. They do return your calls, they do remit the money on time, they do keep you informed on matters relating to your property and changes in legislation, they do organise work to be done at reasonable prices - in short, they operate as a professional organisation, much better than some others that we have had to use in other parts of the country. Being a landlord, some 600 miles south is made easy - happy to recommend them if you are looking for a letting agent in Aberdeen

Fantastic experience: We mave had excellent service from Belvoir for 5 to 6 years now. They have a team of courteous, knowledgeable and professional staff who back each other whoever you speak with. They seem to really care for their Landlords and Tenants with a personal touch. We have received rental payments promptly and good communication about property care and maintenance, allowing us to be 'hands free' from 500 miles away. Maureen and Ian Lawrie.

Fantastic experience: I have been a client with the Belvoir Team in Aberdeen pretty much since they started in the city around 2005. We have had up to 35 properties under their careful management for that period, with a wide variety of properties from larger HMO in city centre to smaller units in Torry. The team have been nothing short of "wonderful" in supporting us as investors and landlords in the city for this period. The team are attentive and courteous, caring so well for both the landord needs and also offering a great service level to the real customers, namely the tenants. I have experience of so many letting agents in UK and in Europe, but Belvoir in Aberdeen are without question the best I have come across in tenant and property management and I would recommend them to any landlord looking for a safe and profitable home for their portfolio.