Whites Estate Agents

Negative experience: One star is too much. I see a lot of the replies from Whites state they do not know the reviewer and have no record of them. For the avoidance of doubt, I rented a six-bedroom home and Annex via Whites from July 2023 to April 2025 in a village called Crockerton, near Warminster – the landlord being a senior-ranked British Army officer. My name is Anna Lindsay and I am a senior journalist and news editor at the BBC of 24 years. I am not at all happy with my experience, and would not recommend to my worst enemy what I have been through over the past two years. The whole tenancy was a disaster in my opinion – it was the landlords’ home prior to the tenancy and afterwards, and they did not “let go” and leave me to my right of quiet enjoyment of the property. Whites seemed unable to control them. The landlord appeared with less than 24 hours’ notice, as did regular contractors. Six-day-long tree-felling works also took place with less than 24 hours’ notice, which affected my work and Airbnb guest in the Annex enormously. I was texted by the landlord they were going ahead whether I liked it or not, which is not how the law works. There was the threat of further major unnecessary works just weeks before the landlords were due to move back in – but I managed to get these stopped. Whites ignored me for at least three months over these works until I drove to Salisbury and walked into their office demanding to speak to Marcus Shepherd, director of Whites, about it. The boiler failed to an unacceptable level for a large portion of the tenancy (53 weeks), breaching statutory laws on the provision of reliable hot water and heating. I was again ignored on this matter despite paying very high monthly rent - not that this should make any difference, everyone should have this basic provision, but it particularly stung with the high price and no swift resolution. Whites did not get this fixed to an acceptable level until I decided to text the agency director, Marcus Shepherd, every time it failed - whether that was at 5am or late at night. It then got fixed. The landlords then wanted to put in a new boiler system weeks before moving back in, on my time, which was going to be highly disruptive, noisy and mean no heating for several days in February (while replacing the kitchen windows at the same time). Marcus is a very nice man, as are the whole Whites team, but I have been left severely upset and stressed from my experiences, and do not feel the high rent cost (and % commission taken by Whites) was justified at all. Whites and the landlord are now trying to claim over half of my deposit (I see a lot of other reviews mentioning this) for things I can justify cannot be claimed for – ie the property and gardens were left in a superior condition to how they were found. Some very petty charges are being claimed, such as a handyman having to pull a piece of bunting out of a tree, which actually ended up there due to a contractor of the landlord coming to cut the hedge (he removed the bunting prior to cutting the hedge and let it fly away). Marcus was visibly shocked at the condition and cleanliness of the house on the first day of the tenancy and no trying to charge me unnecessarily will change that. I will leave another review (or edit this one) at a later date with the outcome of the deposit claim. All submissions have been made and it is with the adjudicator as of today, which is why I'm leaving this review now. It's a real shame to treat tenants in this way. I don't recommend my experience. UPDATE: I received almost 50% of what was being claimed against my deposit back, following adjudication by the Tenancy Deposit Scheme. Some things were almost impossible to prove, but trying was fruitful.

Fantastic experience: Carly has been amazing! She has made the process of moving so much easier. Her response time is outstanding. And her patience with my 100's of questions is superhuman

Fantastic experience: Warm, Professional, and Exceptionally Helpful. I have had the pleasure of dealing with Whites, and they are absolutely delightful. Rupert and Marcus were wonderfully straightforward and professional, while Sophie and Ellie — whom I met in person — were so kind, warm, and accommodating. Jo has also been very helpful throughout. At times I was stressed with work commitments up in Yorkshire and often on the road, but the whole team showed endless patience and support. They even made special arrangements for me when I could only view on certain days. Whites is a family-oriented company with integrity, kindness, and a genuinely approachable style of working. I can wholeheartedly recommend them — it has been a true pleasure dealing with Rupert, Marcus, Jo, Sophie, and Ellie.

Fantastic experience: Professional, friendly and efficient service from Jeremy, Glenda and Magnus on the lettings team at Whites Estate Agents Salisbury. Highly recommended. Many thanks

Fantastic experience: Whites were brilliant at helping me out of hours in an emergency. Jeremy turned up very quickly and put things right. I was so impressed.

Fantastic experience: Carly was the most helpful, kind and understanding estate agent we have ever met. We are very thankful for her help and guidance througout our renting journey!

Fantastic experience: I worked with Whites, a long standing family run business, over a number of years as a building contractor and was always treated fairly and with respect and gratitude. I'm now a new landlord and have found Sophie Round (Lettings Director) and her team to be enormously helpful and knowledgeable and the telephone manner in the lettings department is always positive - nothing is too much trouble - just what I had needed over employing an agent. I highly recommend any landlord in the Salisbury and surrounding area considering employing the services of a reputable Lettings agent, to talk with Whites - in the first instant. Thank you to the Lettings team - it really has been a pleasure enjoying a professional service. Brian (Salisbury)

Fantastic experience: This has been our first experience of renting a property after 40 years of home ownership, and we found it a rather daunting experience. However we were very lucky to have Carly and the rest of the team at Whites to guide and support us through the difficult process. We give our heartfelt gratitude and thanks to Carly for her expertise and professionalism throughout the process.

Fantastic experience: I have known H W White for over 40 years and they still to this day, provide an exceptional service. I have recently taken on a tenancy of a property managed by H W White and I have nothing but praise on how they have dealt with matters. The staff were very helpful and caring and I would have no hesitation in recommending them to anyone who's looking to rent, buy or indeed managed.

Fantastic experience: I just wanted to share how lovely my experience was with Mimi from Whites during a recent property inspection. She was incredibly polite, and personable. I mentioned a couple of maintenance issues during the inspection, and to her credit, she followed up on them promptly with Glenda back at the office. Everything was actioned in a really timely manner. Thank you Mimi for your excellent service!

Fantastic experience: I recently used Whites Estate Agency in the sale of my home and could not fault the service and in particular understanding of my needs and circumstances. Particular praise goes to Sally who answered all enquiries promptly and sympathetically. Thank you.

Fantastic experience: I recently dealt with Magnus at Whites while looking to rent a property. Although I wasn’t successful in securing it, Magnus was incredibly helpful, professional, and communicative throughout the process. I’d happily recommend Whites to anyone, I had an excellent service from start to finish.

Fantastic experience: Whites Estate Agents in Salisbury have been amazing in facilitating a move out West, with Magnus, the property manager being so kind, understanding and supportive especially when I had to put things on hold due to an unexpected health issue. I cannot recommend Magnus and his team highly enough - it can often be daunting making a move on your own and juggling all the variables but with Whites you can be guaranteed of support, understanding, patience and kindness every step of the way.

Fantastic experience: Possibly the best estate agents around. Friendly and super helpful, not hidden charges, all the staff are absolutely brilliant. We have been with Whites for nearly 5 years now and I couldn’t recommend them enough.

Fantastic experience: Magnus was brilliant with supporting our process of renting. We saw 2 properties with him, very professional and thorough. Easy to contact and always clear with the whole process.

Fantastic experience: We have had an excellent experience with the help of Matthew Payne from the first time we met Matthew who came to our bungalow as we needed a valuation and information about selling we chose to sell through Whites than the other estate agent that came round prior because Matthew explained everything in a way that made us feel calm and we felt like he would support us. Well he certainly did! He kept us updated by telephone not just sending emails, he was always helpful could tell he's had alot of experience which helps when you need reassuring.......again gave trust and nice and friendly manner helps at this stressful time. Thank you Matthew for your excellent service We are moving tomorrow Dawn and Alan Casteldine

Fantastic experience: Have just completed a move, into a rental property using Whites as the Letting Agent. Sophie was exceptional throughout the whole move - professional, courteous and utterly efficient at every stage. Everything was very straightforward including the referencing process and I always felt as though help was readily available if it was needed.

Fantastic experience: My wife and I used the lettings agency to rent my Salisbury property . This was for 5 years and Marcus consistently found good tenants for us with a very short void period . We recently came to sell the property and so used the other side of the business. Tony was helpful, keeping us informed of the sale and updated . I would highly recommend both Marcus and Tony for any property needs you have in Salisbury and I am grateful to them both for all their help.

Fantastic experience: Matthew and team dealt with the sale of a property for me with humour, efficiency and honesty. At all stages they kept me informed of progress and made the process as easy as possible. I would definitely highly recommend them.

Fantastic experience: White’s have been managing my property for eight years and have always provided an excellent service. Their communication on any issues with my property has always been prompt, clear and efficient. I have been particularly impressed with the re-rental of my property this Summer; the process was quick and smooth, and the work required during the tenancy change was managed very effectively – I would particularly single out Magnus for his efforts on this.

Fantastic experience: My husband and i recently had the opportunity to work with the team at Whites Estate Agents while looking for a long term rental in Wiltshire. Our original enquiry was responded to same day by lovely agent Angus, who was kind enough to answer quite thoroughly all of our preliminary questions and schedule us in for an immediate property viewing with the senior partner of the firm, Marcus. Marcus arrived to meet us exactly on time, shared with us the vast history of the property, all changes, updates and renovations to the manor, walked us through out each and every room with helpful commentary on all the key features. additionally took us for a stroll throughout the extensive grounds, pointing out period architecture, clever fittings, footings, plaques of the outbuildings, the types of botanicals growing throughout the formal, walled and wooded gardens as well as over to view the wee fishing island and lake/tributary that ran the length of the property. additionally when we finished he offered quite kindly and without hesitation to drive us back to the station for our train whilst also pointing out the key services, arts, and historical areas of the beautiful town. What an absolute delight to find such a charming, helpful and sincere group of agents. We very highly recommend Whites!

Fantastic experience: We’re new to the agency and just about to rent with them, but so far, I can vouch for how professional and also supportive they have been throughout the process. Specifically our thanks goes to Carly who has been a tremendous help. She has been kind and responsive to our needs and we’ve appreciated her support as we get ready for our new home.

Fantastic experience: I really was pleased with their services. Carly promptly responded to all my enquiries and even guided me throughout my settlement at their new property. I highly would recommend whites if you need to get your dream property

Fantastic experience: I’ve just recently rented a property through Whites Estate Agents. Their service was exemplary in particular Carly Padfield. She went above and beyond to help me through the renting process, securing the right property for me. Always professional and keeping me up to date every step of the way. I cannot recommend her enough.

Fantastic experience: I have bought and sold a property with Whites Estate Agents and their service was great. I worked with Matthew Payne both times and found that he consistently went above and beyond to accommodate all elements of the process. He provided reliable guidance throughout- remaining solution focussed. I was glad to have him working on my behalf. Great team!

Fantastic experience: Since 2001 Whites has been looking after our house, and, I must say, the whole proess has been delightfully easy and painless. The staff at Whites has always been helpful in the extreme, in particular Carly, who has been looking after us in recent years - what a trooper! All of the complicated things like handovers, payments etc have been prompt and easy to follow, and the house has rarely been unoccupied thanks the efforts of Whites staff.

Fantastic experience: Carly was more than helpful when dealing with the rental of a new property. Always at the end of the phone to answer queries and we’ve had a couple of queries since we’ve moved in that she’s dealt with quickly too. Compared to our last letting agents, she is simply AMAZING!

Fantastic experience: I have rented my property with Whites since October 2002. In all that time, the tenancy arrangements have been continuous, the property properly managed and the rental income always paid on time. I have never had any cause to complain over the past 23 years. I have just had to renew the tenancy agreement for a new tenant, and have been very well supported by Carly Padfield who has worked tirelessly to find me the right tenant in the quickest time possible. Over the years I have got to know Carly reasonably well and have always found her to be reliable, supportive and diligent in her work with the single aim to achieve the best possible outcome for both tenant and landlord. Thank you Carly and the whole letting team at Whites.

Fantastic experience: I viewed a property through Whites in January and subsequently had an offer accepted. From the initial viewing through to completion in March I have been nothing but impressed with the service from Whites. Tony, Angus, Becky Marcus and the rest of the team were friendly, professional, accommodating and reliable. I was kept updated throughout the whole process. All in all, a great team! Many thanks!

Fantastic experience: Whites were brilliant throughout the whole process of selling our home and buying our next. Matthew Payne in particular is a highly experienced and knowledgable professional agent whose guidance throughout the whole process assisted us enormously. He is approachable, straightforward and knows his craft. He is an excellent negotiator and he has good relationships with other local agents, solicitors and tradespeople to help the process run smoothly. Separately, we rented a property through Whites and Carly Padfield assisted us in getting the property we wanted in next to no time. She was efficient and proactive and communicated well to make renting an easy process. Many others at Whites helped along the way and we are very grateful. Thank you to all at Whites for your help.

Fantastic experience: I have found Whites Estate agents & especially Magnus Cornelius-Reid who fully manages the rental of my property exceptionally professional in every detail & a joy to deal with. They have found me excellent tenants & guided all the way with sound advice . Mrs Nolan

Fantastic experience: I have recently sold my house in Salisbury through Whites Estate and Letting Agents. I found them to be extremely professional and efficient, the accepted offer being made in the first week on the market. All the staff at Whites are very pleasant and willing to help at a time that can be very stressful. Thank you Matthew and your team, Regards, Paula

Fantastic experience: Carly has been absolutely fantastic in helping us get our perfect home! She's gone above and beyond for us and I can't thank her enough. Truly one of the good ones!

Fantastic experience: Used Whites to sell our home and they were also the Estate Agents for the property we were purchasing. We are glad we picked Whites as we couldn't fault them. Helped us through the negotiations of both sale and purchase and kept us informed throughout the process. Special thanks to Tony and Becky for keeping the solicitors moving!

Fantastic experience: I was in a fix, in danger of losing my buyer as my initial purchase had fallen through. I spotted a new house on with Whites and their team got me in to see it quickly. Communication was quick, efficient and friendly and the purchase went through in just four months - not bad going at the moment as I understand! I am very happy with my super new home, thank you Whites.

Fantastic experience: Myself and my partner have recently used Whites estate agents to move house. We are over the moon with our new home. We can’t thank the admin and the rental team enough especially Jeremy & Marcus, for all of their support and communication throughout this entire experience. Whites were brilliant in the speed of setting up a viewing after our initial inquiry, we managed to view the property literally the next day.

Fantastic experience: A wonderful letting agent, everyone very kind, polite and went out of their way to find out about me, to meet my needs. They made the process as simple as possible, taking all of the stress out of it for me. Can't wait to pick up my keys!

Fantastic experience: I had an excellent experience with Carly Padfield from Whites Estate and Letting Agents. She was professional, patient, and extremely helpful throughout the entire process. During the house viewing, she provided a thorough tour and clearly explained all the details. After we applied, Clary went the extra mile by speaking to the landlord on our behalf and kept us up to date on the application status. She was very reassuring, making us feel confident by saying that our application looked promising, and made the entire process seamless and stress-free. Her dedication and support were outstanding, and I highly recommend her services!

Fantastic experience: Whites have been our agent for at least 10 years. Throughout that time all the staff have without fail been excellent. Of all the agents that we have used as landlords (a horrible term!) they have been the tops. We have recently retired from the rental business and moved back into the house Whites was agent for us. Carly worked really hard to ensure the move went well. We used another agent before coming to Whites and we made the right choice. We can recommend them without reservation.

Fantastic experience: Carly Padfield and the Team at Whites have been incredibly helpful throughout the process of letting my property. They are professional and there fro you all the time, making sure all the "I"'s are dottd and the "T''s crossed; they are also kind, understanding and generous and make the process a pleasure rather than a chore. You feel seen and heard as an individual and you feel well treated. Their fees are fair and you get good value for money too. I feel great confidence going into the lettings market for the first time and can wholeheartedly recommend them.

Fantastic experience: We have been a customer of whites for many years now, and the service has always been good. Our recent dealings with Carly Padfield in particular have been excellent. We have always been kept informed of progress throughout the change of property, and Carly has gone the extra mile on several occasions to ensure everything went as smooth as possible.

Fantastic experience: As a first-time buyer, I was a bit overwhelmed by the process, but the team at Whites made everything so easy. Everyone I interacted with was incredibly helpful and knowledgeable. I was especially impressed with Mimi, she was so gracious and patient, always willing to answer my questions and provide guidance. I would highly recommend this estate agency to anyone looking to buy or sell a property. Thank you for making the process stress-free!

Fantastic experience: Carly recently helped me to let a property when the previous tenants had given notice and did so perfectly. Communication was prompt and a great tenant was found with minimal gap between tenants. Carly also did not hesitate to take and send over some photos of work which I thought needed doing between tenants as I was unable to visit the property and was then on holiday at just the wrong time.

Fantastic experience: I have had the pleasure of working with Carly Padfield at Whites during the process of getting my house ready to rent out and finding the perfect tenant for it. Carly repeatedly went above and beyond in helping me to find appropriate trades people to complete the final work that needed to be done on the house to finding the great tenant I now have. Carly also takes care of the other property I own and does a great job of keeping me updated with photos and news to show that it's being cared for. I wouldn't hesitate to recommend Whites to any Landlord looking for a company to manage their property.

Fantastic experience: I recently had the pleasure of working with Carly from Whites to secure a flat, and I couldn't be happier with the experience. She was super attentive, always available for my questions, and really knew the local market. Her friendly and professional approach made the whole process easy and stress-free. I highly recommend Carly for anyone looking for a great letting agent. Thanks, Carly. I would give extra stars if possible.

Fantastic experience: Credit where it's due. We had a viewing with Magnus, and although the property we saw wasn't the right for us, having spent months of viewing properties with various agents, I feel it only fair to offer feedback on our interaction with Magnus. Magnus friendly, informative on both the property and the landlord / property management, he was courteous, professional and didn't push at all but made us aware of the interest being shown in the property, the whole interaction felt genuine and that he cared about the reputation of both his own work ethic and that of his employer. We would certainly recommend and should we be looking in the area again will surely check in with Whites.

Fantastic experience: We have been both first time tenants and first time landlords with whites and our experience has been overwhelmingly positive. As a small, local business, no ask is too big or small. They’re extremely helpful and quick to respond to any issues. Always happy to take time out of their day to ensure your confidence and always a friendly face/voice. They do have high expectations of tenants, especially when moving out of a property, but their properties are very well maintained and they ensure any issues are quickly resolved during your tenancy (eg we had a broken floor board which was fixed in 24 hours). As landlords they also give you the confidence that your property will be well looked after. I would highly recommend the team at Whites, that have made our lives so much easier! Thank you all

Fantastic experience: We found Whites really good when looking for a house to purchase. Unlike another Salisbury estate agent (who shall remain nameless) they are extremely organised, polite, honest, and send you the viewing information after booking over the phone. I also think their tiny cars are really cool.

Fantastic experience: When our landlord of 16 years decided to sell the house, we obviously descended into a state of panic. Carly and the team at Whites were absolutely incredible, constantly calm and reassuring, as they guided us through the process of finding a new home. I really can't praise them enough. Carly has been the ultimate professional, always on hand to answer any questions and to put our minds at ease and has kept us informed throughout. We're now looking forward to moving into our new home which we are renting, once again, through Whites.

Fantastic experience: After months of battling the harsh, competitive rental market and either not being able to get viewings on places because they all get booked up or losing out to another couple putting a holding deposit down on a property, we were starting to lose hope. Then we had the absolute pleasure of dealing with Magnus at Whites Estate Agents. Magnus actually listened to our concerns and took on board the type of property we were after. It was so refreshing to finally be heard instead of battling against voicemails and ignored emails from other estate agents. Magnus found us the most incredible property that ticked every single box and more. So much so that every morning, I still wake up having to pinch myself. I cannot express how incredible the service was. I know some estate agents can look down on renters, but we never experienced that with Magnus. He truly found us our dream home. Even when our application was accepted and I inevitably had questions, no question was too stupid to be answered. All my queries were heard and responded to so professionally and efficiently. I could not recommend Magnus and Whites Estate Agents more highly.

Fantastic experience: I've been immensely impressed by HMWhites Salisbury over the last several years. I only rent out one property but Carly and Diane have provided first rate support. They charge a fair amount for the management of the flat; they get in good value companies to undertake repairs and always keep me informed of any issues. Highly recommended.

Fantastic experience: Dealings with Whites has been a very professional experience. Nothing has been too much trouble and Magnus Cornelius-Reid has been a delight with whom to deal. He has been a fund of useful and helpful information.

Fantastic experience: Whites have been exceptional in my sale and purchase. From the valuation to viewing, I felt safe in Matthew's hands. The team as a whole, in particular, Sally were welcoming and made the stressful procedure so much better. I would 100% recommend Whites, a small team with a big heart.

Fantastic experience: Tony Williams was an important factor in making the house sale go through as smoothly as possible. He was there to offer advice and support and we are most grateful for his kind and professional service. Thank-you Tony and the White’s team for an awesome job!!

Fantastic experience: Carly has shown me round a couple of properties. I find her to be very thorough, professional and also listens to my input and requirements. She engaged with me immediately and that is important. She is also reliable at keeping in touch. A lovely lady.

Fantastic experience: As a landlord I have round Whites to be incredibly helpful . They have found me replacement tenants very quickly with minimal void periods . I am very happy to recommend Whites to anyone thinking of renting a property out , always very helpful and professional

Fantastic experience: Thank you to White's Sales Department. Suzanne and Angus quietly led me round when viewing properties and as the right home then appeared, Tony gently helped us come to a price agreement. Once the solicitors' work began, Becky kept an eye on all the paperwork so the purchase concluded smoothly. Teamwork!

Fantastic experience: We were on the fence about moving when we approached several agents and Tony Williams of Whites' gentle approach helped us to make the decision that was right for us. We sold during a tumultuous market and Tony did an excellent job of manging our expectations as well as our buyers. He never pushed us too hard and we just went with the flow. It made the whole process feel stress free (or as stress free as any move can feel) and we know that not all agents are like that, and will push to get a sale over the line, so we were hugely appreciative for that. It was a pleasure working with Whites and Tony, and we'll be sure to recommend them to anyone that needs your services.

Fantastic experience: We’ve recently used whites for moving house from Shaftesbury to Wilton. I can highly recommend whites estate agents in particular Carly Padfield. She’s been amazing the whole way through the process from viewing the property to keeping us informed of application process to finally completion! Carly is professional but also friendly and easy to talk to about anything. So thank you to Carly for making this move so smooth and stress free!

Fantastic experience: Carly has been super helpful from start to finish about the whole process of renting a house, meaning that it has all been a very straightforward and hassle-free process - and much less stressful than I expected! We've really appreciated how considerate she has been in terms of making sure the house is in a great condition to move in to, and would most definitely recommend her to anyone looking to rent near Salisbury.

Fantastic experience: CB I bought a property from Whites 10 years ago and so they were the obvious choice when I came to sell and they haven't disappointed. Matthew, Suzanne and Becky have all been friendly, helpful, efficient, professional and supportive, They have kept other estate agents involved and contacted solicitors on my behalf hence keeping the sale progressing. They have always returned calls and their advice has been sound. A pleasant team with a sense of humour. Thank you.

Fantastic experience: I booked a viewing with Carly and she was so knowledgeable, she ended up finding my family the perfect house and helped us every step of the way. Friendly, professional and helpful. Best estate agent ever Thank you Carly

Fantastic experience: I am looking for pet friendly rental property and Ludo from HW White was extremely helpful and patient. He also assisted following up with the landlord. He is an asset to the agency. Thank you again Ludo, very much appreciate your help.

Fantastic experience: Excellent service from Whites when renting out my flat in Wilton. Clear communication from Ellie and always responsive . They found me a tenant within days of listing and made the whole process very straightforward.

Fantastic experience: Ludo and other members of the letting team are always punctual, efficient and very helpful in any stage of the process. Always feel welcome when stepping in WHITES estate! Very happy to have them for my first rental in the UK

Fantastic experience: We had a fantastic experience renting with Whites, and Carly, in particular, made the entire process seamless. She was not only friendly but also consistently available, addressing all our queries. Carly went the extra mile to accommodate our needs, giving us confidence about renting our new home. We highly appreciate her dedication and professionalism.

Fantastic experience: Fantastic service by Tony and the entire team at Whites. They remained extremely positive throughout the sales process. They were very responsive, supportive and knowledgeable throughout the whole thing, and they were always willing "to go the extra mile" to chase up other parties in order to ensure that the process came to a successful conclusion. Highly recommended.

Fantastic experience: Matthew, Suzanne, Angus and Becky very friendly, helpful, efficient and professional in the sale of my mothers house. Good understanding of the market. Communicated well and responsive to queries. Proactively chased progress and the sale. I am pleased to recommend Whites to others.

Fantastic experience: I've had an excellent experience arranging a tenancy with Whites. Carly was exceptionally responsive and helpful and kept me up-to-date with the progress of my application throughout the process. I'm certain that if I have any problems with my new property, they would be equally efficient and accommodating in their response.

Fantastic experience: Whites Estate Agency were phenomenal, especially Ludo who helped me find my new rental home. The communication was very clear and efficient. I cannot recommend them enough!

Fantastic experience: I cannot begin to recommend Whites more highly than I do. As a conveyancer I have worked with Whites for over 15 years and they are superb. Never a bad word from my clients, or my dealings with them. Tony, Matthew, Becky the list goes on. They really know their stuff.

Fantastic experience: I had nearly lost hope at finding a place in Salisbury for myself, my daughter and cat but Ludo from Whites very kindly recommended myself to my now landlord after he had met all potential tenants and for that I am grateful. Everything was smooth sailing from there and I would highly recommend Ludo and his team again

Fantastic experience: Best estate agents ever. Very friendly, helpful, efficient and professional. They helped us with the purchase of our house enormously. I can’t recommend them enough. During viewings there was no awful sales pitch, the lady just let us look round on our own using our own minds. This was very much appreciated. The service during the entire purchase was seamless and prompt. When there was an issue with the searches they came over to the property and helped us with it straight away. They even bought us a card and bottle of wine once we’d got the house, and hugs! LOVE THEM.

Fantastic experience: HW White has served us well from a property purchase in 1981 and the management of a buy to let property since 1998. Matthew arranged a very good sale of our older property. Carly and Jeremy have taken on the refurbishment and reletting of the rental property very professionally just in the last few weeks. We have also been well looked after by Samantha in respect of a property we have been renting to live in ourselves.

Fantastic experience: My experience with Whites has been very engaging and pleasant, especially with the services of Carly, who went above and beyond to ensure that we secure our next apartment, and in a choice location for that matter. Can't thank you guys enough especially Carly who was so patient, understanding and reassuring throughout the entire process. Ellie was also very helpful. We absolutely love our new home! Thanks to the entire team at Whites Estate and Lettings.

Fantastic experience: I can't praise Carly Padfield enough for her outstanding assistance in helping us secure a tenant. It's rare to find such a combination of warmth, expertise, and attentiveness. Carly's efforts truly made our entire interaction not just smooth but genuinely enjoyable. I highly recommend Carly Padfield and Whites - they go the extra mile.What truly sets Carly apart is not just her proficiency in the job but her communication. Queries are met with prompt and thorough responses, showcasing her commitment to excellent customer service. In every interaction, Carly's friendliness, kindness, and professionalism shine through, making the entire process not just efficient but genuinely pleasant. Thank you Carly!

Fantastic experience: Carly was very professional, welcoming and answered every question we had. She showed us the house in detail and was very helpful. Clearly you need competent people in this area as moving house is always a delicate moment for a family and Carly was excellent.

Fantastic experience: Throughout my time looking to rent in the desirable town of Salisbury, Whites and Carly in particular really went out of their way to help me. Carly made a daunting experience of renting on my own for the first time, personable and relaxing. She took time to understand what it is I was looking for and made it her mission to help me find the perfect place. Once I decided on where I wanted to apply to live, the process of application was so quick and straight forward. Again, with Carly's continued guidance, over the phone and in person. She really went out of her way to support me and made the whole experience positive and stress-free. I look forward to working with White's and Carly in the future.

Fantastic experience: I moved to Salisbury a few weeks ago with my wife, and we were having a really tough time finding a place. That all changed when Carly started helping us - We couldn't be happier with our new home and the whole process, from application to moving in, has gone without a hitch! We couldn't be more grateful!!

Fantastic experience: Great service during a stressful time for us. The team was always professional and accommodating. Replies to many emails were always quick and friendly. After sale support has been top notch. We are THRILLED with our new home. Thanks Tony!

Fantastic experience: All agents could learn from Whites Tony Williams handled the sale process from start to finish with calm professionalism. He proactively addressed problems further down the chain and kept us informed at all stages. Communication is key to keeping the process on track and Tony could give a masterclass.

Fantastic experience: To let my flat I interviewed the two main Salisbury letting agents, based on Rightmove listings and website presence. I went with Whites for a couple of reasons: they offered, in my opinion, a more realistic appraisal; and just as importantly, a more professional interaction: be it from from Carly, the Property Manager, through to a courtesy call from Marcus (the MD). I feel like I was kept in the loop - with plenty of emails - when it came to securing a tenant. This bodes well for the future, hence the current recommendation.

Fantastic experience: First time dealing with an estate agent for rentals in about 7 years, after having had a pretty negative experience with other estate agents in the past. No such experience with Whites, I was treated with respect throughout the process and Ludo and his team were supportive and helpful through the process. Definitely a relief and made the often stressful process of moving that bit easier.

Fantastic experience: I had a great experience with Whites, Salisbury. They were very professional, efficient and friendly throughout the whole process of finding and renting a property. The agent Marcus was especially helpful and attentive, he answered all my questions and gave me useful advice. He was always available to assist me with any issues and made sure I was happy with my new home. I would highly recommend Whites and Marcus to anyone looking for a reliable and trustworthy letting agency.

Fantastic experience: I had the pleasure of renting a flat in Salisbury through Whites, and I must say, it was quite a stressful experience with only three weeks to find a new place to call home. However, I want to express my gratitude for the exceptional service provided by Whites during this challenging time. Whites offered me several viewings, and their assistance was nothing short of helpful and professional at every step of the way. Ultimately, with the guidance of Ludo, I found the perfect flat, and within a few days, I received the wonderful news that my application had been successful. This lifted a tremendous weight off my shoulders, and I was truly impressed with how smoothly and swiftly the team at Whites handled the move-in process. As a customer, I felt valued and confident that my faith had been placed in capable hands. To my surprise and delight, Whites even went the extra mile by arranging for a company gardener to clear the garden, and they did so at no cost to me, accommodating my schedule seamlessly. I can genuinely say that my experience with Whites has been overwhelmingly positive, and I have enthusiastically recommended their services to a colleague who is also planning a move to the area. I would like to extend my heartfelt thanks to Ludo and the entire team at Whites for their outstanding support and professionalism throughout this journey.

Fantastic experience: Absolutely amazing service from the Lettings Team at Whites! A very special mention to Ellie and Carly, who have been very supportive in my haste to find a property. I have been kept up to date during the whole process with kindness and compassion. Thank you so much!

Fantastic experience: We were really impressed with Whites from the moment they arrived. They are managing our family home as a rental. From the get go they were utterly professional with a great attention to detail. One first inspection they came to terms with the property, how it functioned and all it’s utilities in a way that made us feel that they properly understood the house from the inside out. We looked at numerous other letting agents and none of them came close. Hands down.

Fantastic experience: Without doubt, a five star service from Tony Williams and all of the sales team at Whites, who brought about an early cash offer, exchange of contracts, and completion. This is how house sales should be done; sound sales advice, attention to detail, regular communication with the client and purchasers, and ongoing liaison with conveyancing solicitors designed to keep the sales process moving forward. All of this coupled with a friendly and cheerful disposition by all members of staff; Becky, Suzanne, Sally, et al. What a great team! Huge thanks to Tony and staff for a prompt, client focused, trouble free transaction. Kind regards Colin

Fantastic experience: Head and shoulders above the other agents we contacted for a move to the area for our son. From the first contact with an enquiry to the follow up after moving in, every call was taken promptly and every question answered fully. Carly is extremely personable and professional. Exactly the kind of agent to represent you either as a tenant or landlord. Thank you team Whites.

Fantastic experience: I can highly recommend Whites, both as a buyer of a property they were marketing, and previously as a tenant. They conduct their business very professionally and all members of the team were extremely helpful. Special mention to Tony in Sales; Ludo and Jeremy in Rentals for their support during the purchase and my tenancy.

Fantastic experience: Thank you so much to the Whites agency, especially the manager Ludo Glanville! Ludo is the best specialist, highly qualified professional! Thank you very much to his work, my daughter and I now have the flat in exactly the area where we were looking for. Ludo is very attentive, kind, sympathetic and understanding, he is always ready to help on all issues that arise in the process of renting a property. Ludo, thank you very much, I really appreciate you and your help and support!

Fantastic experience: Thank you so much for making the move into the flat possible to begin with, but not only possible, really easy. Carly managed our stressful and dire situation to find an apartment in Salisbury after failing to cross the line with another house. She arranged an alternative really quickly, and the ball was rolling so fast, which was perfect for us. Not only this, she was communicating to us quickly, consistently keeping us in the loop with clear concise communication even when she was off. She was really empathetic fit for our situation, understanding and really made this moving process smooth and hassle free. Dealing with getting everything signed and managing the utilities and council tax. Mrs Carly Padfield has made all of this possible and has helped us in our very stressful situation. She is a valuable asset for W Whites and we would fully recommend the agency, based on our experience with Carly. Thanks a lot, two pleased customers, Liam and Eleni.

Fantastic experience: Bought a lovely house in Salisbury through Whites. Tony and the team are Uber professional, non pushy, not aggressive or lacking morals, just old fashioned. They made the purchase process really easy and actually invested and cared about the human element. Cannot rate them highly enough and the best touch was a lovely card, moving in box and bottle of Rose on completion. It’s the little touches that count and many other estate agents should take note. Would definitely recommend them for house sales, as above all else just nice, humble and personable people.

Fantastic experience: Matthew was excellent advising us about the selling process and achieving our goals. He did impressive marketing details to sell our house and was very positive. Suzanne was great showing buyers round and helping us with viewings of other properties. We were always contacted about viewings and with confirmation emails of dates and times. All the staff were helpful. We would definitely recommend using Whites. Thank you to everyone at Whites.

Fantastic experience: Whites sold my first house to me and 4 years later sold it on with a lovely profit. I highly recommend Whites Estate Agents as they're presentation and communication skills are second to none. Matthew and the team, thank you for your cooperation and being apart of the process to getting me to where I am now

Fantastic experience: First thing to say is that the property and the area are lovely, exactly what we were looking for. The Whites team have been professional & courteous, efficient & kind throughout, with the entire process from enquiry, viewing, contracts and moving-in taking 7 days. This is greatly appreciated during what is considered to be one of life’s major stressors, plus personal family issues. Thank you - for the personal touch

Fantastic experience: I have been a tenant of Whites for several years, including one of my first rental properties when moving to the area 16 years ago. I have found the lettings team incredibly friendly, professional and supportive. The office is a friendly and welcoming environment and I've always felt comfortable calling or visiting the office if I have any concerns or questions. The positive atmosphere in the office shows that the staff really enjoy what they do and that is reflected in how well they look after their tenants and their properties and their outstanding reputation in the Salisbury area.

Fantastic experience: Whites have always provided an efficient and professional service each time we have dealt with the team. Marcus, Ludo and Ellie have certainly gone the extra mile and it was very much appreciated. Without a doubt we would certainly recommend Whites to our friends and family. Thanks again team for a five star service.

Negative experience: Rented property from Whites for 7 years. In that time they did no maintenance whatsoever on the house, when repairs were needed (eg wind damage outside) we paid for them ourselves. We reported damp and nothing was done about it. Then when we moved out they kept two thirds of our deposit even though they acknowledged they’d done nothing to maintain the house in 7 years. Just be aware when you rent from them that they will always turn everything to their favor.

Fantastic experience: We have viewed two properties on sale with Whites. On both occasions the agents have been most accommodating with appointments, knowledgeable about the property and generous with their time. Yesterday for example we were seriously delayed by traffic yet the agent was still able to fit us in to a tight viewing timetable and give us plenty of time to look round. When I inadvertently left my phone behind there, an agent from the office collected it for me. From a house hunter’s point of view I have no hesitation in recommending Whites Estate Agents.