William H Brown Estate Agents Chelmsford

Fantastic experience: We rented a property through William H Brown a couple of years ago. From start to finish (we moved on this week) they have been superb. Jamie and his team are outstanding and I thoroughly recommend their service. Thank you.

Fantastic experience: My experience with William H Brown was nothing short of amazing, the top customer service from Charlie was just something else and really, answered all our questions and gave us details on other properties they had on

Fantastic experience: Great service, would definitely use again. Lee was brilliant

Fantastic experience: Jamie has been fantastic and very helpful

Fantastic experience: Great service and communication from William H Brown, especially with Syed who dealt with my let. Grateful for the prompt responses and transparency

Fantastic experience: In the face of adversity, with a mountain to climb, Jamie and Syed supported, communicated and helped my family move from our nightmare house into our new home. What an absolute pleasure! They work on nothing but kindness, honesty and warmth. Myself and my family are forever grateful to you both. Both assets to your company, thank you.

Negative experience: I am very disappointed with the service from William H Brown, particularly from Kain Purnell. I raised a serious safety concern regarding combustible material being installed too close to a gas hob, which does not comply with regulations. This is not a minor issue — it is a potential fire hazard and should be treated urgently and professionally. Unfortunately, Kain has ignored my messages since last week and has failed to provide any update or resolution. Being ignored when raising a legitimate safety concern is completely unacceptable. I expected much better communication, responsibility, and professionalism. I hope William H Brown will address this matter properly and improve their response to safety issues in the future.

Fantastic experience: I cannot recommend Charlie highly enough. From the first viewing to completion, he was very professional, transparent, and incredibly proactive.

Negative experience: Faizan rang me, cold calling during my work meeting, proceeded to launch into a monologue about how his day was going, and when I tried to politely let him go because it wasn't a good time -- he just hung up....... no 'oh sorry', no 'sure well contact you via your preferred method next time', just unapologetic interruption and unapologetic rudeness. I will never use this agent for my business. so unnecessary, so rude

Fantastic experience: Charlie showed me around two properties recently and was excellent. He was genuinely one of the best agents I’ve met during my search. He was proactive, knowledgeable, and clearly well‑informed about both the properties and the circumstances of each sale far more than many of the other agents I’ve encountered. He really elevated the whole viewing experience and made it significantly better.

Fantastic experience: A fantastic experience with William H Brown Chelmsford. Syed was incredibly kind, patient, and supportive from start to finish — nothing was ever too much trouble. Jamie was just as helpful and made the whole process stress-free. Truly excellent customer service. I’m very grateful for their help and would highly recommend them.

Fantastic experience: Outstanding service from William H Brown Chelmsford. Syed was exceptional — friendly, supportive, and very efficient. Jamie was equally great to work with. The whole experience was smooth and professional. Highly recommend!

Fantastic experience: Jamie was very lovely and helped us so much

Fantastic experience: Sharly was really helpful in showing us in and around the property.

Fantastic experience: I am so happy with their treatment. Since they gave me the house, everything has been perfect, and the paperwork has always been in order. Side and Connor have always been the best and very nice to me.

Fantastic experience: We have been looking for a house for several months now, and we really enjoyed our experience with Charlie. He arrived earlier than the scheduled appointment, which was a pleasant surprise, as agents usually arrive just on time or sometimes even late. Charlie was very well prepared and knowledgeable. He knew exactly where all the appliances were, explained the house layout clearly, and provided detailed information about the boiler and other equipment. He also had all the keys ready, including those for the outdoor areas and the garage — something that is surprisingly often forgotten by agents and can make a viewing feel incomplete. He made us feel very comfortable asking questions and was proactive and professional throughout the visit. Whenever he didn’t immediately know an answer, he took the initiative to find out and followed up with us by email. Overall, it was a very positive and professional experience.

Fantastic experience: Charlie was a nice guy. He explained very well. He also mentioned other properties in the market available. Very knowledgeable. Bless him

Fantastic experience: Really good service from William H Brown. Charlie showed us around a property, answered all our questions and was very polite.

Fantastic experience: Charlie showed around the house it was great ...explained well

Fantastic experience: Had several viewings with Charlie today and had a great experience! He was informative and personable whilst showing me around which was lovely as it was my first set of viewings!

Fantastic experience: Great experience with William H Brown. Had a viewing with Charlie and he was very insightful answered all our questions. Very impressed !

Fantastic experience: William H Brown is very fast service and helpful. I am very happy with them

Fantastic experience: Really really amazing, so fast and secure . So much professionalism in them. They can really help you out in any situation. Best service for renting ever.

Fantastic experience: William H Brown were fantastic in helping me find a flat quickly. Jamie and Syed were friendly, efficient, and kept me updated every step of the way. I really appreciated how smooth and stress-free the whole process was — highly recommend!

Fantastic experience: Megan Thake was exceptional and very supportive in the purchase of my BTL flat in Broomfield road chelmsford. From the start of the process to the completion. She was very responsive, answering emails promptly, calling when needed and resolving queries adequately with the solicitor and developer. Megan and Terry Buy were brilliant in helping me throughout this process. Thank you both! Samir Jusupovic

Negative experience: The first month’s rent was paid, and we agreed on an 80% split with them. It’s now been over a month, and I’m still waiting to receive the remaining 20%! I’ve been calling every few days, only to be ignored, passed around, and told, “it’s not my fault, speak to this person!” — who then turns out to be on annual leave. Everything seemed fine until money came into play. Now no one seems able to sort it out. There’s been no follow-up to check or ensure the payment promised has been received week after week — just repeated excuses about people being off, on annual leave, or being told “next week” over and over again.

Positive experience: Very quick, professional. They understood my situation and helped me rent a flat very quickly at Chelmsford. Can’t thank them enough. They also helped a friend of mine find a flat. ----- Now I’ve vacated the rental property. The check out document from their back office sequencehome can be very upsetting, in my case deeming a professionally cleaned property as unclean/dirty, worn out carpet as stained, delaying return of your deposit and being unresponsive. But when I explained it to William H Brown rental team, they quickly sorted it out and returned my deposit in full.

Positive experience: The house buying process is pretty stressful but William H Brown was very helpful keeping things on track, particularly when solicitors were unresponsive. They chased sometimes before I even chased and they kept me in the loop. Always a professional and friendly service.

Fantastic experience: Amazing experience using William H Brown. They were the estate agents for the property we were purchasing (so we weren't even the ones paying them) and they were always on hand to provide me with an update. Sally did an incredible job keeping everything moving despite us having a very complicated chain. I'll be looking to use them in future should we decide to move again.

Fantastic experience: William H Brown was great to deal with. The sale took a long time due to many issues along the way. Both Sally and Ashley were superb and always helped in whatever way they could. These were really great people to deal with and I am very grateful for the service they provided.

Fantastic experience: Thank you Syed for all your help with finding me the perfect property. I was reluctant to view the property at first as I wasn’t sure it would be spacious enough but Syed knew what I was looking for and said I wouldn’t be disappointed and he was so right. Communication was great from start to finish, thank you also to Jamie and everyone else involved. Very happy with the service received and definitely recommend!

Fantastic experience: Syed was very helpful and kept me updated throughout the rental process! I would recommend him

Fantastic experience: I had a very good experience with the agency whilst looking for a home to rent in Chelmsford, most especially with Sayed the lettings negotiator he made sure it was even much easier. I would recommend the agency evryday .

Fantastic experience: Sally Padrazolla first class service, Sally went over and beyond with the sale of my mother's property, I cannot thank her enough for her hard work, patience and consistency, in the whole process. Definitely highly recommend. Thank you so much Sally for keeping me sane throughout.

Negative experience: They deserve ZERO, disgusting service, I have been chasing them for months, they acknowledge first and totally ignore the request, to get someone on the phone is impossible, the person you looking for is always out and the person take the call and supposed to pass the message perhaps bin the message after the phone call, it's been the case for last 2 months, I am not recommend them for any of their services, stay away from these unprofessional people.

Fantastic experience: I just wanted to say thank you to Jade. I've been looking to rent a property for the last few weeks and I recently viewed one with her. She was very professional and explained everything to me about the process with ease. Hoping to hear some good news soon! Thanks Jade

Fantastic experience: We rented a property through William H Brown. Needless to say it was a smooth process and very professional. Jade was very helpful and I appreciated not having to ask for the same information over and over again as has been my experience in the house hunting process with some other agencies.Would definitely use them again

Fantastic experience: I have had a great experience finding a new flat through these guys, Syed and Jamie were very helpful from start to finish.

Fantastic experience: Had a great experience with these guys from start to finish, Syed and Jamie were extremely helpful throughout and answered any questions I had promptly.

Fantastic experience: Syed Termezi. Great experience throughout the whole moving process. Made it very easy and it wasn't stressful at all. Great friendly profession person. Would definitely recommend and deal with Syed again.

Fantastic experience: Good fast paced and friendly customer service, took just over a week from enquiring to signing a contract to secure the property. Massive thanks to Syed Termezi and Jamie House for helping sort everything out, would highly recommend.

Fantastic experience: I would like to thank Syed Termezi for all his help during the renting process. The whole process was stress free and due to his outstanding work I able to secure the flat that I wanted in less than 2 weeks.

Fantastic experience: Absolutely amazing service from start to finish! Me and my partner were searching for the perfect one bedroom flat, especially as it would be our first home together. The team at William H Brown made the entire process as smooth as possible and I was really impressed by their ability to make the transition from living with my parents to the new flat seamless. A huge shout out to Jamie and Syed, who went above and beyond to help us secure the perfect place. Their professionalism, responsiveness and general care made all the difference. The communication was excellent and they guided us through every step with ease. We couldn’t be more grateful and thankful for the help and support they had given us to reach where we are now in our new home!—Highly recommend!

Negative experience: Appalling service! Was told had a viewing, was stood waiting outside for 30 minutes like a fool. I had called 3 times 2 prior to my appointment time, the first was over 30 minutes before appointment double confirming we would be attending the second 10 minutes before to see how far the agent was. Not a single person once informed me that it had been cancelled. Luckily the lady who still occupied the property was kind enough to let us that she had been informed the day before that all appointments had been cancelled and that an offer had been made and accepted. Not only have they wated my mo ey for getting the train here but I also had to take my child out of school. All because no one could be bothered to do their job and let me know!!!!

Fantastic experience: We moved into our first home last year; Christopher Allen helped us as our mortgage advisor. Having never bought a house before, the process was new to us. Chris guided us from start to finish with up to date knowledge of the market and happily answered all of our questions. We would very happily recommend Chris!

Fantastic experience: We had a fantastic experience with Christopher Allen, our mortgage consultant at William H Brown. He made the process smooth and stress-free, always available to answer our questions and secure the best rate. His professionalism and dedication set him apart. I highly recommend Chris to anyone seeking a knowledgeable mortgage consultant. Thank you for a seamless home-buying experience!

Negative experience: I cannot express how frustrated and disappointed I am with this estate agent in Chelmsford. My partner and I moved out in August and it took months for us to get our deposit back, despite countless attempts to contact them. We were consistently ignored via email and had to call once or twice a week just to get any response. Each time we were told they were "waiting for a landlord's response," but we never received any answers or updates. After months of being strung along, we threatened small claims court before Christmas, and yet STILL no deposit. It wasn’t until we spoke to the manager that we finally got some attention, and even then, they tried to shift the blame onto us for not contacting them enough, despite the fact that we had email evidence showing we had been trying to resolve this issue since October. This whole experience has been a complete nightmare and I would strongly advise others to avoid this agency. Terrible communication, unprofessional, and no regard for the tenants' time or money. Very disappointing.

Fantastic experience: Had a great letting experience with William H Brown - from the first contact and viewing to the paperwork and smooth move into our new house. Syed communicated with us brilliantly and was available to answer any queries throughout the process. He dealt with a very quick turnaround from enquiry to move in date effortlessly and ensured all our needs were met. Would highly recommend.

Fantastic experience: After previous bad experiences through other letting agents, it is really refreshing to have received such great support and professionalism from the William H Brown Chelmsford team. Thank you Jamie and Syed for all of your help!

Fantastic experience: I don't usually write reviews but on this occasion I felt compelled to shout about my recent experience with the Lettings team at Chelmsford, it was first class. Nothing was too much trouble and they let my home for £180 more than my previous agent as they tend to deal with "London tenants" as well as professionals that can afford a higher rent for a quality home. Keep up the great work. managing my flats with you was the best call I made. Sienna R

Fantastic experience: I recently had the pleasure of working with Jamie and his team to assist with a rental property for one of my portfolio clients. Their professionalism, efficiency, and hands-on approach were outstanding, securing a let within just 24 hours. They made the entire process seamless and stress-free, and I highly recommend them to anyone looking for a reliable and proactive team.

Fantastic experience: Many thanks to Jamie and Conner. You guys really helped me in finding a flat of my requirement. I find easy move in move out process with William H Brown. Highly recommended.

Negative experience: Do not use William H Brown lettings Chelmsford as you’ll find your family and yourselves homeless….. Placed a holding deposit 2 months ago, immediately after this any professionalism disappeared completely…. Moving in date pushed back a week, no response to emails or phone calls, colleagues promising messages to be past on didn’t happen….. Moving in date then just became irrelevant to William H Brown Lettings….. Removal Company booked, time taken off work and 5pm Friday absolutely no dialogue or communication for Mondays move…. Lots of other issues but as William H Brown aren’t the property managers it’s not Jamie Houses responsibility to make you aware of these problems and issues in a timely manner…. Safety, security and integrity issues that weren’t brought to market or disclosed…. Deceitful behaviour…. 18/01/2025 let’s do an update folks…. Got a phone call today a Saturday after a busy week at work from Jamie Houses, he was very upset that I’d named him personally in this review and wanted me to delete his association with this review’s content, he didn’t care how my review sat with William H Brown and he was aware I could leave reviews as was my consumer right but he no longer wished his personal involvement to be associated with this truthful and factual review…. He didn’t want to go over old stuff like how we’d need to live on a building site for 6months at least or how our access to the road from the driveway has continually been blocked by builders vans and delivery trucks, endangering not only our lives but that of the local community, cyclists, pedestrians and other motorists, how our cars have needed new tires due to getting punctures by debris from the building site we didn’t know would occupy our existence or experience of viewing a property with William H Brown, prior to moving in and after they’d held or accepted our deposit for 2 months prior to moving in….. As renters we get we’re not very important or do legalities properly extend to people like ourselves, taking our money is okay but Jamie Houses doesn’t want to revisit our old issues…. After all William H Brown aren’t managing the property they aren’t responsible for facts or expectations of the quiet enjoyment of the properties they bring to market…. Sadly the Lettings Manager I believe isn’t ultimately or solely responsible for the last 6 months of our lives being ruined but is concerned about how naming him affects his standing or reputation ironically Jamie Houses wanted or rather demanded I remove his name from my negative review of how he, my landlord and William H Brown operate or treat their customers….. Jamie Houses wasn’t interested in our predicament currently that he delivered for us, he wasn’t interested in anything other than safeguarding his personal interests….. Thanks Jamie great work…. I’ll not be threatened or intimidated by anybody….

Fantastic experience: We sold our house through William H Brown recently and hope this feedback helps other sellers to understand that there is silver lining somewhere. We started our sale process in March - Lee Dillion from the Sales team was good - He knows how to attract sellers and buyers and is good at his job. We found a buyer immediately. Never happened with us and it was a pleasant surprise. Now, the sale should have been a simple one, it took 9-10 months and we had lost hope. Sale process with Solicitors in between can be a stressful exercise even if you think it is going well. The Manager at the Chelmsford, Ashley Moakes got us over the line to be honest. The best about it is he and I had sort of a disagreement in between, yet we somehow became really good friends during this sell and he helped us get over the line - Yes, we sold out house and have moved to where we wanted to. Ash and I shared a lot of light moments on this one afterwards. I am giving them a 5 and the reason is below: 1. Could have given up, shut it down, gone to another agency and more time - Ashley backed us up and we held on 2. Things can sometimes go sour and then turn good, This sell made us feel that 3. Communication and follow up was always good. (Sally Padrzolla kept us alive in between with all her follow ups) In short, while I am sure Ashley and team and us would never like to do this again in a similar manner - we learned our lessons on solicitors, my rating and feedback is a genuine one. Thank you Pri

Fantastic experience: My experience with this branch and particularly Jamie House the Lettings Manager has been nothing other than exceptional. Very professional, extremely knowledgeable and so helpful. 5 stars from me.

Fantastic experience: William H Brown Chelmsford are amazing! The whole team was brilliant during the sale of our flat. They went above and beyond to help us secure a cash buyer and sell our property in 8 weeks. If you want estate agents who are professional, efficient and actually communicate then look no further (I have tried other agents in Chelmsford and can safely say that WHB are the very best!) highly recommended. Special thanks to Ash and Sally who are both fantastic at what they do! ⭐️⭐️⭐️⭐️⭐️ Thanks for everything. Francine Swan

Fantastic experience: I have recently used W H Brown for my mortage, more specifically Christopher Allen and this was honestly the gold star service. Chris was constantly looking for the best deals out there, was very good and responding to emails and calls and extremely friendly and helpful. I could not fault Chris at all and couldn't of asked for anything more. In what was a bit of a grief house purchase, the only good thing out of all of this was Chris at W H Brown.

Fantastic experience: Great experience whilst buying our second house. Shout out to Chris Allen who was brilliant from start to finish! He was so happy to help us through a stressful few months & answered all our questions very quickly. Would definitely recommend.

Fantastic experience: I had a fantastic experience with Williams H Brown in Chelmsford! They were incredibly helpful and attentive, guiding us to find the perfect flat that met all our needs. Their local knowledge and dedication made the process smooth and enjoyable. Highly recommend their services! Thank you,

Fantastic experience: Once the sale process started with Lee, multiple viewings were scheduled and an offer on the house was accepted a week later. Ash, Sally and the team worked hard to get the sale completed, keeping us updated as required. Thank you!

Fantastic experience: Christopher Allen was really helpful throughout our house move. His knowledge and patience with our questions was great. He helped us with all of our mortgage needs.

Fantastic experience: William H Brown were exceptional whilst dealing with our move from the moment Megan telephoned me to advise a property had just come to market I might have interest in to arranging viewing, all the way through the fro by purchase to completing they were in regular contact to let me know how things were going and answer any question I had I have used a few different estate agents as I have moved quite a few times and have found William H Brown to be the most helpful and would recommend

Fantastic experience: A wonderful experience with William H Brown, we needed to move house urgently and Syed Termezi supported us all the way, and on the one occasion where he was unavailable the rest of the team aided all of our questions beautifully. Any concerns or fears we had regarding our situation or the time pressures we had, we were 100% reassured. Whenever we had any questions or complications with the references Syed was very quick to get back to us and resolved all our problems with speed and wonderful professionalism and in the end everything worked out great. Thank very much to Syed and the rest of the William H Brown team.

Fantastic experience: Rob Jones at William H Brown offered us lots of support with getting our first mortgage sorted. He explained different options to us and was always keen to answer our questions. We'd recommend his services to anyone!

Fantastic experience: We have recently moved and have had excellent service from William H Brown in Chelmsford. Mason and Charlotte, were first class. Very helpful always returned calls and kept us up to date on a regular basis. We have even had follow up calls making sure we didn't need any further assistance. Our move was made so easy and calm at what could of been a stressful time. Thank you Charlotte and your team. I would certainly recommend you going forward.

Fantastic experience: Professional per excellent is the only word to describe my experience at William H Brown. It was a great adventure and quality service from viewing to moving in. From young and handsome Syed conducting the viewing exercise and the ebullient Jamie perfecting the paper works. Waoh, the team at William H Brown are the real deal. Thank for for a great service

Fantastic experience: We cannot speak highly enough of Sally at William H Brown. Throughout what was supposed to be an eight-week process that stretched into an arduous eight months, Sally was our constant pillar of support. Her patience, perseverance, and proactive communication were truly fantastic! Sally called us regularly, always providing updates and reassurances, never letting us feel forgotten or neglected. She went above and beyond to move the process along, tirelessly working behind the scenes to ensure that every obstacle was addressed promptly and efficiently. Her commitment and positivity made a significant difference in our experience. Sally's professionalism and genuine care for her clients are unparalleled. We are incredibly grateful to William H Brown and especially to Sally for all the hard work. We highly recommend her to anyone in need of a reliable and compassionate real estate agent. Thank you, Sally, for being our pillar through this challenging journey! Additionally, although we didn't deal much with Rob, our broker at William H Brown, we want to thank him for finding us the best deal and for his good sense of humour!

Negative experience: Very strange company. I wouldn’t trust them selling my house. I just had a viewing for tomorrow confirmed, property in question hasn’t sold yet after a few viewings but had some offers on the table and Emma told me that the offers were over the asking price as they listed the property too cheap (which I agreed with) and that I was prepared to go over the asking price and continue with the viewing as arranged. Just as I said that, I was put on hold and told by Emma no more viewings on this property. I would be extremely unhappy if I was the seller and my estate agent was turning away chain free sensible buyers. Property in question - tabors Ave Chelmsford.

Negative experience: Probably the most unprofessional bunch I have ever come across. Jay Tarri was supposed to show us around for a property, had us booked a week in advance and showed up without a single clue about the property. Then he made us wait outside the property for 45 minutes because he couldn’t find the keys. Then he went on to offer to show us another apartment and asked us to wait 25 minutes (he had to get the keys from the office), we waited and then we got a call from him asking us to get to the postcode. We got there and he calls us to tell us he will be 15 minutes late. I complained on the official number, i think it pissed him off so he refused to show up for the viewing. He told us it will take a while still so we were forced to cancel the viewing. I don’t know if it’s racial profiling or what but we will not be using William H. Brown again. Incredibly unprofessional and rude service. What a waste of a whole day.

Fantastic experience: William H Brown has just helped us to rent a new apartment in Chelmsford. The staff are very nice and supportive, especially Jay Tarri who responded to my inquiry and managed to arrange the viewing quickly, and finally assisted us to complete all the process effectively!

Fantastic experience: Excellent service from Jay who helped us out on relocating to Chelmsford. He was extremely professional and knowledgeable assisting us with any questions we had about renting. 10/10.

Fantastic experience: Me and my husband would like to thank Connor, Jamie and Jay for their huge support and help with all procedures in the our house rental process. They were always helpful, friendly and problem solver. We are very happy to work with them :)

Fantastic experience: I have recently rented out my property and was impressed with W H Brown in Chelmsford from making my initial enquiries. Everything went very smoothly and found both Jamie House and Connor Selvey very supportive throughout the process. Highly Recommended.

Positive experience: One very rude member of staff calling out in background trying to tell me that a seller would not accept an offer I proposed, very unprofessional and rude especially as my offer was accepted!!!. The member of staff I dealt with was quite helpful and pleasant but could have made more effort in finding a garage key which was hanging up with other keys, this meant although purchasing the property I still have not seen inside the garage!!

Fantastic experience: Great promot service, was able to get a viewing sorted quickly. Jay had a laid back and informative approached, showed me around whilst filling me in on the location, landlord and other property info. Hardly had any questions by the end of it and had a great chat, thanks!

Fantastic experience: Hello, I am newly shifted to Chelmsford and looking for rented property and really liked the services offered by William H Brown, very supportive team. and Mr. Jay Tarri is really a nice person to explain all the details about the property and the deals. Thank you.

Fantastic experience: Our experience of William H Brown Estate Agents has been excellent,the agent who came around was friendly eloquent in his explanation, we choose them above the rest because of this agents initial professionalism, friendliness and knowledge of selling and buying a home.

Fantastic experience: I would definitely recommend the team At Chelmsford from Valuation through to sale and completion. My sale fell through, but within weeks my house was sold again. Sally was amazing always, available to give an update and support throughout the process.

Fantastic experience: Ashley in the Chelmsford branch was very helpful in my recent application for rented accommodation, he was polite, professional and very competent and answered all of my questions, he kept me well informed of the progress. My application has been successfull and i cannot rate him highly enough

Fantastic experience: As a first time buyer the process was pretty unknown to me! The team at William H Brown were very helpful and kind! Special shout out to Ash who handled any hiccups along the way, and spoke directly with advice that was best for me! Thanks to all at the team

Fantastic experience: As a first time home buyer the whole process can be pretty daunting however, I think I’ve met a mortgage broker for life. Initially spoke to a total of five mortgage brokers before proceeding with Lucy at William H Brown. A huge thank you to Lucy Swift who has been accommodating throughout the whole process. Has gone above and beyond to support and help with this confusing home ownership process. I’ve already highly recommended Lucy, and if you are going for a mortgage application and in need of a broker, I can’t recommend Lucy high enough So nice to speak to someone who speaks to you like a human being rather than a machine talking back at you. In all honesty, I needed the process really simplified. As it’s been completely new and scary territory for myself. But nice to talk to someone on a level, but also someone who is super professional. if you’re in need of a broker, Lucy Swift is the one.

Fantastic experience: It was not easy to find a dog friendly house in the current market, but once we identified the property on the agency website everything was pretty straightforward. Many thanks especially to Ashley

Fantastic experience: Sally and Ash were amazing to work with to get my purchase pushed through. Would highly recommend them. Countless times they were chasing both solicitors to get the purchase over the line and handled everything with great professionalism. Very happy with service they provided

Fantastic experience: I have been with WH Brown for 8 years as a landlady as I was recommended them by family friends when I was putting my home on rent. Always been satisfied however been very pleased with Ashley who has been very approachable, patient & understanding of my needs and also given me the best advice. I feel at ease when I liaise with him. Ashley is also very proactive and efficient. Recently Beth has joined the team I deal with and she has been very proactive, positive and again easy to approach. I am very grateful that on branch level I have their continued support and help. Jamie is more recent and he has been very informative with advice and honest advice to save me hassle etc. He has also been proactive in organising services.

Negative experience: Unprofessional. Reduced property price on listing ‘without’ permission and made countless errors. Very unapologetic about their mistakes. These errors affected the perceived value of our property resulting in below market rate offer. I would NOT recommend.

Fantastic experience: Very lovely team you've got there. Ashley Whitaker and Jamie House? WOW! Their personalities,warm, amazing and hospitable. Even though I haven't met Ashley in person, after working with him through trying to let a property, it felt like I'd known him for a lifetime. Congrats on your wedding Ashley, a big shout out to your wife. Jamie's got such a lovely, lovely spirit, from answering all my many probing questions, to giving me a lift when I went for my viewing and of course how can I forget the lovely welcome home box of goodies he offered me with my house keys. Keep doing such an amazing work and a good team player. Mrs Ufuoma Abeke

Fantastic experience: Had a really smooth and overall excellent experience with William H Brown. Thank you to the whole team, but in particular my mortgage adviser Rob Jones, highly recommend him as he provided the best options to fit my needs, always responded by email and text promptly and an all round nice person. Also recommend the lifetime mortgage service as for a bit more I’m now stress free for mortgage services going forward!

Fantastic experience: Highly Professional and Quality Service:- Being in a time of where getting a rental property is absolutely impossible.But Bethan, Ashley and Jamie made what seemed like something so difficult,Easy and simple . Bethan and Jamie was incredibly helpful throughout our rental process. Bethan and Jamie answered all queries we had promptly and in a friendly and knowledgeable manner. William h brown team is professional and they tend to attend to matters with due diligence . we are highly recommend this agency . Many Thanks again By Geethumol Parappallykarottu Sasikumar and Renjith Kumar Muruthomkalayil Ravindran

Fantastic experience: From the very first meeting Lee Dillon and Ash Moakes have been professional and supportive. Their valuation was the highest of three estate agents and more importantly was achieved. Selling is a traumatic experience and I could not have been in better hands from start to finish. Highly recommended.

Fantastic experience: Rob Jones dealt with our case, the whole experience was friendly and engaging. Costs laid out for what they are so you know what your in for. No surprises. Quick and efficient. Thank you Rob

Fantastic experience: Their service was great. The service provided by Ashley Whitaker and Beth from William H Brown Estate Agents was excellent. Their commitment towards taking forward our renting property process was efficient and they replied me back for any enquiries on time.

Fantastic experience: Mortgage advisor Rob has been a great help explaining our mortgage process for a first time buyer, managed to get into our property very quickly & hassle free! Very knowledgeable & quick correspondence :) Thank you Megan & Mason for also helping us organise viewings too! Would highly recommend

Fantastic experience: We have a rental flat in Chelmsford and decided to change agency. We approached Bethan and she was super professional, friendly and helpful and viewed our flat with her colleague; Ash. We were very impressed with their market knowledge and decided to use them as our agents. Their responses were always quick and they found us a new tenant within 24 hours! We hope our ongoing relationship with them is as efficient and personable.

Fantastic experience: I had a great experience with William H Brown Estate Agents in Chelmsford, Especially Bethan and Ashley who are very professional, knowledgeable and responsive. They are always available to answer any questions. The team was friendly and approachable. Thank you for making the process stress-free.

Negative experience: I called the agent today morning about the property enquiry in Oasis Court, Chelmsford., I checked the property consists of electric stove or gas stove? He said electric and I said unfortunately not interested with electric. As soon as agent came to know about my disinterest he disconnects the call in between the call. So rude, very very rude agent in lettings team. So, I would just thought of share my experience in google reviews & trust pilot.

Fantastic experience: I've been privately renting for a number of years now and I can safely say W H Brown EA has been my best experience thanks to Bethan and Ashley very professional polite/friendly and efficient, the process was extremely quick and hassle free.

Fantastic experience: I had a great experience with William H Brown team. Right from when i initially called to ask if the property was available. Beth was very easy to talk to and willing to answer all my questions. Selected a viewing date and she kept in touch on the day to confirm i was able to find my way. Literally one of the best agents i have ever worked with.

Fantastic experience: Extremely positive experience dealing with both the selling and letting teams. Unlike other EA, they DO pick up the phone and the communication is very professional and knowledgeable. They gave invaluable advise in this tricky market. Extremely helpful since I am managing the property from out of the area. Much appreciated!

Fantastic experience: It's a really difficult time for renters so we were very stressed about having to move house for work. From the outset Bethan and Ashley were amazingly helpful, honest, transparent and fair. They worked hard to help us secure a property and eased a lot of the stress. THANK YOU SO MUCH!

Fantastic experience: We had a wonderful experience working with the team in Chelmsford when looking for a property, Bethan Living our Lettings Negotiator has remained very professional throughout.