Martin & Co Chelmsford Estate & Letting Agents

Fantastic experience: Myself and my partner have been living in our rented accommodation which is managed by Martin & Co for 3 years now and cannot fault them one bit. From the very beginning they made the moving in process simple, keeping us updated at every turn, and since moving in, on the very odd occasion we have had any issues they have been quick to resolve it. Recently we had the thermostat stop working and after logging the fault on their online portal that evening, we were contacted by Tonia first thing the next morning who helpfully arranged for it to be fixed the very next day! We will definitely consider Martin & Co when it come's time to buy own own property in the future but until then they have made the process of renting with them SO smooth!

Fantastic experience: Tonia has been amazing. She is very helpful whenever I have an issue or the tenants. My confidence in Tonia allows me to leave all property related matter to her.

Fantastic experience: Our experience with Martin & Co Chelmsford over the years has been excellent, and their response to repairs has always been top-notch. Tonia was especially helpful in arranging for an engineer as quickly as possible.

Fantastic experience: I have had a very positive experience with Martin & Co Chelmsford. The team have been professional and responsive throughout, but I especially want to recognise Tonia, the Assistant Tenancy Manager, for her exceptional support. Tonia has been extremely helpful, patient, and proactive in handling my queries and ensuring everything runs smoothly. She communicates clearly, follows up promptly, and genuinely cares about resolving issues rather than just responding to them. Her professionalism and friendly approach made the whole process much less stressful. I truly appreciate the support and would happily recommend Martin & Co Chelmsford to anyone looking for a reliable and supportive letting agent.

Fantastic experience: We’ve had a great experience working with this team. I deal with them from an admin point of view and they are always quick to respond, very helpful, and clear in their communication. They look after our portfolio well and have given us sound advice when making investment decisions. We wouldn’t hesitate to recommend them.

Fantastic experience: Great company and team. Approachable, good quality service and very good advice . They have provided us with a number of excellent services, including sourcing properties, arranging maintenance and being the letting agent for a portfolio of properties. Highly recommended.

Fantastic experience: Excellent service and a cash offer within a day! Paul has been excellent. He’s an experienced professional. He was able to match our needs to those of a buyer. He listened, he engaged in discussion, he advised and he acted decisively. We look forward to completion within our timescales. This is the second time we’ve used Martin & Co, both have been good examples of an agent at the top of its game. We have no hesitation in recommending Paul and Martin & Co.

Fantastic experience: Tonia was lovely and very helpful when I had problems at the property

Fantastic experience: Thank you Tonia (Pool) for your professional and excellent support of our rental property - especially when support is required for trades to resolve day to day issues.

Fantastic experience: My experience as a Landlord has been very good. I’ve had a lot of dealings with Tonia, who has been very professional and thorough with all matters concerned. I look forward to another year of business with them.

Fantastic experience: We have experienced a number of 'fully managed' landlord services in the past, but the team at Martin & Co (especially Tania Pool) have been fantastic. They are polite, responsive and sensible- you don't feel like you are being taken advantage of for minor issues, they have a good team of trades and get work done in a timely manner with clear messaging and concise paperwork. Keep up the great work!

Fantastic experience: I have had a number of recent dealings with Tonia at Martin & Co and her communication is exceptional. She responds very quickly and has satisfactorily resolved my issues in a very professional manner.It has been a pleasure dealing with her.

Fantastic experience: Had an issue with our hob, Tonia sorted this out for us very quickly. The team at Martin & Co have always been excellent

Fantastic experience: This lettings agent should be the gold standard for all sales/lettings agents. The team is incredibly friendly, polite and respectful. Tonia & Libby were the two team members I dealt with the most and they are very professional, patient and really did their best to make sure they responded to all my queries. They went above & beyond and if felt like such a breadth of fresh air. On my first day, I went in my flat seeing all my requests having been addressed and they absolutely made sure everything was as welcoming and as friction free as possible. They have such refreshingly good manners too and always make sure to open the door for me as I am about to leave the premises. These little things stack up. The property managers also call ASAP to address any maintenance issues, I am very pleased with them. Thank you for making a stressful Christmas/New Year move as friction and stress free as possible Libby & Tonia!

Fantastic experience: Really happy with Martin & Co. Excellent landlord services. Every team member I have dealt with has been professional, polite, knowledgeable and happy to help. Tonia and David have been my main contacts over the past year and they have both been great. I wish I'd started using them sooner. Many thanks.

Fantastic experience: Libby, Tonia and Paul were a delight to deal with. Thank you guys for all your help!! Laurence & Paola

Fantastic experience: I have had a great experience so far; the team is highly responsive, professional, and competent. I could not have wished for a better agency to help me secure the first tenant for my first buy-to-let property. I highly recommend them!

Fantastic experience: Tonia Pool, our tenancy manager, has been exceptional! Her prompt responses have helped resolve issues quickly, and she's always available to communicate. Thanks to her, our experience has been smooth and hassle-free. Highly recommended!

Fantastic experience: Lauren and Libby were super fantastic throughout the process of letting our home. They were very helpful, very thoughtful, communicated properly and very kind I highly recommend dealing with them.

Fantastic experience: I was assisted by tonia today shes very accomodating have a soft voice..shes very helpful i rate her 10 starts..

Fantastic experience: We started our search of getting our first home and Lauren from Martin and Co helped us to get what we wanted , she was very good ,she knows in and out about the property she helped us to get the right deal and secure the property, She was very helpful and also supportive in during the process until completion I am very happy with the process and special thank you to Lauren for all the help

Fantastic experience: I am a landlord for a couple of properties, and I don’t have time to the manage my own properties. So Martin and Co has been really great at managing my rental properties . David has been really helpful recently with renewing my Tenency agreements, so that has taken a lot of stress of my shoulders . Tonia is always really helpful when I need to liase with my tenants , . So Tonia can help me out if there are issues that I need to discuss between myself and any of my tenents . Kim ( at Martin and Co ) has also be helpful recently when I have just has a gas cooker repaired in one of my properties. So Martin and Co has been really good to me , ever since I became a landlord.

Fantastic experience: It has been a great experience. Tonia has been on top of things in terms of maintenance and helped in seamless coordination.

Fantastic experience: Excellent estate agent to work with in selling my property.Staff are professional, friendly, helpful reliable and quick to respond to any issues.Their service is beyond expectations special thanks to Louis for his proactive involvement in completing the sale.highly recommend Martin & Co.

Fantastic experience: Toni’s was very efficient and helpful dealing with a recent issue on my property they manage for me.

Fantastic experience: I had a really good experience with the agent managing the property I rented through Martin and co, especially with Tonia, she has been really helpful with following through with every concerns raised with her making sure concerns are taken care of.

Fantastic experience: Lauren was fantastic, she took the time to show us the property and was knowledgeable about both the local market and the UK market as a whole, as well as current issues facing both buyers and sellers. It was a great experience and I can without hesitation recommend Lauren for any and all your Estate agency needs. Great Job Lauren, keep up the good work, the industry needs more people like you !

Fantastic experience: I have been dealing with Tonia at Martin & Co. on the lettings side. She helped me rent out my property. She has been extremely helpful and professional making sure the tenants have everything they need whilst keeping me in constant communication throughout the process. Highly recommended.

Fantastic experience: We have just bought a property that was sold through Martin & Co and they were absolutely fantastic to work with - special thanks to Clare who helped us push the sale through and was so supportive through a very stressful exchange. Would highly recommend!

Fantastic experience: Lovely team and office! I dealt with Tonia and David who were super proactive, helpful, promt and on the other end of the phone when needed.

Fantastic experience: David has been great at helping the tenancy process by as smooth and seamless as possible. Would happily recommend him to people looking for a property in Chelmsford.

Fantastic experience: I’ve had a great experience with Martin & Co Chelmsford during my first year of tenancy. The team has been helpful, professional, and quick to respond whenever I needed support. A big thank you to David Tupper, the manager, for always stepping in to resolve any issues, and to Tonia Pool for her outstanding communication and efficiency. She’s always friendly, proactive, and makes sure everything runs smoothly. Overall, I’m really happy with their service and highly recommend Martin & Co Chelmsford to anyone looking for a reliable letting team.

Fantastic experience: Thank you, Tonia Pool, for helping me so well with the property maintenance issue and fixing it quickly. Good renting from Martin & Co Chelmsford.

Fantastic experience: Libby was fantastic - super responsive and helpful finding us our next property to rent. She made time for us wherever possible and took our requirements and preferences into account when suggesting places to review. Would definitely go with Martin and Co again for a property search! Thank you Libby and team!

Fantastic experience: I’ve had a really positive experience with Martin & Co Chelmsford, especially with Tonia Pool. She’s been incredibly helpful, professional, and always quick to respond to any issues or queries. Communication has been excellent throughout my tenancy, and she always goes the extra mile to make sure everything is sorted smoothly. Really appreciate her friendly and proactive approach — it’s made the whole renting experience much easier and stress-free. Highly recommend Martin & Co Chelmsford and Tonia for anyone looking for reliable and supportive property management. Well done guys

Fantastic experience: As a tenant, I found Martin & Co to be a very helpful and efficient agency. The manager David Tupper was particularly helpful when handling difficulties which arose during my tenancy.

Fantastic experience: Lauren at Martin & Co has been absolute pleasure to deal with showing myself and partner round our future home. She has kept us well informed throughout the journey and showed us some beautiful properties. I look forward to dealing with Martin & Co Chelmsford in the future!

Fantastic experience: Libby has been incredibly helpful throughout the process, always quick to respond and very accommodating. Thank you!

Fantastic experience: My experience with Martin and Co has been great. David Tupper has been very professional, yet friendly; incredibly responsive and very quick to answer my enquiries. I especially value his approach to handling maintenance and repair issues, thereby making the process seamless and ensuring satisfactory outcomes. If you are looking for an estate agent who truly cares, goes the extra mile and will give you peace of mind, I highly recommend David! Also, I would like to commend my tenancy officer, Tonia, for her outstanding client service. She consistently demonstrates promptness, professionalism, and empathy in addressing any repairs or maintenance issues we report. Most recently, we experienced an emergency with our front door. She responded immediately, assigning the case to a contractor without delay and personally following up with calls to ensure the repair was completed and our home was secure. This level of dedication and attention to detail gave us great peace of mind during a stressful situation. Thank you both for your continued support and for always going the extra mile, it really makes a real difference.

Fantastic experience: Kim has been very helpful, responsive, and easy to communicate with throughout the rental process. She made everything smooth and stress-free. Highly recommend!

Fantastic experience: I recently rented a property through Martins & Co Chelmsford Lettings, and I couldn't be happier with the service I received from Tonia. She was always available to answer my questions and provided excellent support throughout the application and moving in process. Tonia made sure everything went smoothly, and I felt confident and well-informed every step of the way. I highly recommend Tonia and Martins & Co to anyone looking for a reliable and helpful letting of renting a property stress-free and enjoyable. I highly recommend Tonia and Martins & Co.

Fantastic experience: They handle their customers with respect ,they are very patient ,i would recomend anyone looking for an apartment choose this company

Fantastic experience: Excellent service from the staffs, I will recommend Martin &Co any day. Thanks David for being so quick to deliver. I will recommend Martin & Co anyday.

Fantastic experience: David Tupper from Martin &Co. He is a star. He helped me in a situation where I was very nervous in getting my contract extension. He really helped me to get it sorted. I was on the process of moving into a new house but suddenly the seller delayed everything and my current tenancy was about to expire but David helped us a lot to extend it. I really recommend Martin & Co and David for your next house.

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Excellent service from Libby at Martin & Co Chelmsford I had a fantastic experience working with Libby from Martin & Co Chelmsford. She was extremely helpful throughout the entire process of finding my new flat — professional, friendly, and always quick to respond to any questions I had. Libby took the time to understand what I was looking for and made everything feel smooth and stress-free, from viewing to moving in. It’s clear she genuinely cares about helping people find the right home. I’m really happy with my new flat and would definitely recommend Libby and the team at Martin & Co Chelmsford to anyone looking to rent in the area.

Fantastic experience: David Tupper, Senior Territory Manager at Martin & Co.From the very beginning, David was professional, approachable, and incredibly supportive in helping me find the right home within my budget. He understood my requirements perfectly and guided me through the entire process with ease. What impressed me most was how smooth he made the transition to my new home. Moving can often feel stressful, but David ensured everything was handled efficiently and with care. Even after moving in, any issues that came up during my stay were resolved in less than a day – a level of service that is truly rare and outstanding. Thanks to David and the Martin & Co team, my renting experience has been seamless and worry-free. If you’re looking for a letting agent who genuinely listens, cares, and delivers exceptional service, I highly recommend reaching out to David Tupper.

Fantastic experience: Many thanks to Martin & Co. and especially David Tupper for their great support. From the beginning of our application process until now, they have always responded quickly and taken prompt action. Everything went smoothly and efficiently. I definitely recommend Martin & Co.!

Fantastic experience: Martin&Co has been great to deal with — very professional and responsive. Tonia in particular has been especially helpful and supportive whenever I’ve needed assistance.

Fantastic experience: I’ve had a great experience with Martin & Co. They have been excellent in addressing all my maintenance requests very quickly and keeping me updated throughout the process. Their communication is prompt and professional, and I really appreciate the constant updates and quick resolutions. Highly recommended for anyone looking for a responsive and reliable letting agent!

Fantastic experience: I had a fantastic experience with David Tupper from Martin & Co. David was extremely professional, responsive, and genuinely helpful throughout the entire tenancy process. He made everything clear and stress-free, always going the extra mile to answer my questions and keep me updated. It’s rare to find an agent who truly cares about both tenants and landlords, but David definitely does. I really appreciate all his support and highly recommend him to anyone looking to rent or manage a property.

Positive experience: Lauren has been approachable and understanding throughout our experience. Even though we decided not to proceed with the property as it felt too much of a risk for us, we appreciate her professionalism and customer service.

Fantastic experience: Libby at Martin & Co was an absolute pleasure to deal with. We’ve dealt with a lot of estate agents over the years but this was by far the best experience that we’ve had to date. Informative, efficient & extremely helpful throughout. I highly recommend for anyone wanting a 1st class service.

Fantastic experience: Amazing service with Tonia; she helped me with all the enquiries I had and always gave me updates. Couldn’t be more satisfied.

Fantastic experience: Very kind, generous good in attending tenant needs and solving their house hold report so fast,am very happy and impressive cause my report was solve under 20minutes of reporting. Thanks very much Tonia

Fantastic experience: Lauren has been excellent throughout this process for which I thank her for her perseverance and wonderful customer service

Fantastic experience: I would thoroughly recommend Martin & Co, especially Lauren Cook, a senior property consultant. Lauren is extremely knowledgeable and fully committed to every client she works with. A great company, with wonderful staff.

Fantastic experience: Wonderful service every time, any issues or help we need, we are always looked after. Thank you Tonia for helping us this week when our Washing machine packed up, fast responce and quick replacement arranged. Fantastic thank you! :D

Fantastic experience: We had excellent service from start to finish. The team were friendly, helpful, and dealt with any issues in the chain promptly. Thank you!

Fantastic experience: From the very beginning of our renting journey, we had the pleasure of working with Libby Connolly. She was always easy to reach, listened carefully to our needs, and made sure everything was followed up. She made the whole renting process smooth and stress-free, and we felt fully supported at every step. We are very grateful for her professionalism, kindness, and dedication, and we would highly recommend her services to anyone looking to rent a home. Thank you, Libby!

Fantastic experience: We are most pleased with the service provided by Martin & Co., who have managed our property in Chelmsford since 2019. They have consistently taken care of everything — from overseeing the maintenance to managing the house and securing the right tenants. The process has always been smooth, professional and reliable, and the results have met our expectations every time. A good rental has been achieved with peace of mind knowing the property is in safe hands. Our sincere thanks to David, Dermid , John and Libby for their continued support. We would gladly recommend Martin & Co. to anyone seeking a trustworthy and efficient managing agent.

Fantastic experience: Tonia Pool has been absolutely fantastic throughout my interaction with her regarding my tenancy. She's professional, responsive, and genuinely cares about resolving any issues quickly and efficiently. Her support made the whole tenancy renewal experience with Martin & Co stress-free and smooth. Highly recommend her! Thanks.

Fantastic experience: We review Lauren with 5* due to her professional approach to our home. She is a really kind and trustworthy person, who wants the very best for her vendors. She is friendly, yet respectful, approachable, explaining her role in selling our property. She listened to our opinions and preferences, yet presented a balanced and realistic solution to the best and most productive way to market and sell our much loved home. Her attention to detail was remarkable in the way she explained and guided us through the process. Thank you Lauren

Fantastic experience: Very friendly and helpful team. Fast at responding and catering for our needs. Everything went through smoothly. I dealt with a lovely lady called Libby who was easy to talk to and very helpful. Would recommend.

Fantastic experience: Tonia Pool had been very helpful and prompt in responding to all my queries. She is incredibly patient and provides a clear guidance while keeping me updated on key events with regards my rental property. Also the rest of the team (John and Libby) had been very helpful making the whole process of renting out my property a seamless one. Would definitely recommend Martin & Co.

Fantastic experience: Have been with Martin&Co for some years and have always had a very professional and polite service. David Tupper has always kept myself up to date ensuring that nothing but the best service to myself but also to my tenants to ensure that current regulations and compliance with the changing laws are adhered to. I would always recommend Martin & CO as there are also many other experienced staff

Fantastic experience: Excellent service from Libby! She kept me updated at all times and the entire process in renting the property was seamless. I’d definitely recommend Martin & Co!

Fantastic experience: We have used Martin and Co Chelmsford to sell our home, all the staff, especially Lauren, have been brilliant with us. Lauren was really proactive in understanding our property and getting buyers in and they sold our property really quickly. They've been helpful in liaising with the other estate agents and getting everything progressed. We get ongoing, useful communication, we have a named sales progressor we can contact with any issues and gladly the process so far has been as smooth as it could be. Would definitely recommend Martin & Co for selling your property.

Fantastic experience: I’ve been a tenant with Martin & Co for almost 7 years, and my experience with them has been wonderful with them specially with David Tupper. He is very polite and handles all my concerns and issues promptly. And every one else has been very helpful, maintenance issues have been handled promptly too. Thank you.

Fantastic experience: We’ve dealt with a lot of estate agents, and this team has been by far the most genuine. They’re 100% honest, act with integrity, and don’t try to push or spin things AND they act fast, no having to chase – which made the whole process so much easier. A special thank you to Paul, who has gone above and beyond for us. He’s incredibly knowledgeable and genuinely values you as a buyer. We couldn’t recommend him and the team highly enough.

Fantastic experience: What more can we say dealing with Kim has been an absolute joy. If you are a landlord then you can be sure that she will dot every I and cross every T when managing your letting agreement. She is extremely professional and will always have your back covered. Dealing with some agencies can be faceless and challenging but with Kim it was personable and effortless.

Fantastic experience: Huge thanks to Lauren Cook for her professionalism and friendly approach whilst helping us find a flat for our son. Communication was first class and we felt valued and respected as customers, we wish our experience was this positive the across the rest of the industry! Thanks Lauren

Fantastic experience: I am using Martin & Co for over 13 years now. Very professionally run company. I would like to thank Tonia for all her help in managing a recent project.

Fantastic experience: I would highly recommend Martin & Co - having recently moved into of their properties, the service from both David Tupper and Libby Connolly has been excellent. The communication with Tonia Pool on an ongoing maintenance enquiry has also been great.

Fantastic experience: We have been with Martin&Co. Renting for a few years. Always been a pleasure. Tonia has recently been helping us with a maintenance issue. She has been prompt and so helpful liaising with ourselves and the landlord and ensuring all is fixed and happy. Thank you all and here is many more years to come.

Fantastic experience: Since moving in, the team at Martin & Co has been incredibly helpful and responsive. Tonia, Dermid, and Libby, in particular, have been fantastic. They promptly resolved every issue, from minor maintenance to a faulty boiler and fridge, making the whole process smooth and stress-free. I highly recommend Martin & Co. for their excellent management and support!

Fantastic experience: Martin & Co were the letting agent for the house we rented for 5 years now and our experience with them has been first class. In these modern times where you hear so many horror stories, these guys are a breath of fresh air. They're on top of problems quickly, the contractors they've used with us have always been good and reliable, their online system is excellent and they're very polite. I also want to give a special mention to the senior tenancy manager David, who managed my leaving of the property, handover and return of deposit in a timely, courteous and professional manner.

Fantastic experience: We're really happy with the agency! Their communication is excellent, they reply super fast, which made everything so much easier. A special thanks to Tonia, who was incredibly helpful and got our issue resolved the same day. Highly recommend!

Fantastic experience: Lauren was an awesome property consultant. We had visited a property in Chelmsford and she was very well aware of the area and the details in the property. We would definitely make sure to have her take us around for further viewings.

Fantastic experience: I had the pleasure of working wit Lauren and Paul during my recent property search and I couldn’t be more impressed. From the beginning they were professional, responsive and genuinely invested in helping me find the right home. Their guidance skills were instrumental in getting my offer accepted. Lauren brought a calm confidence to the process always keeping me information and making sure every detail was handled with care. Together they made what could have been a really stressful experience feel smooth. If you’re looking for estate agents who are not only knowledgeable but also truly committed to your success I highly recommend Lauren and Paul. They are fantastic!

Fantastic experience: I had a great experience with MARTIN & CO (Libby) was extremely professional, supportive, and efficient throughout the entire process. She guided me step by step, answered all of my questions promptly, and helped to arrange a suitable move-in date by liaising with the landlord. The paperwork was handled smoothly, and I felt well-informed at every stage. I truly appreciate her help and would highly recommend this agency.

Fantastic experience: I’ve been a tenant with Martin & Co for over 7 years, and my experience has been consistently positive. The team is professional, specially David Tupper , he is very responsive and always willing to help. Maintenance issues have been handled promptly, and communication has always been clear and courteous. Over the years, they’ve proven to be reliable and trustworthy, making my rental experience smooth and stress-free. It’s rare to find an agency that maintains such a high level of service over the long term, and I genuinely appreciate their efforts and I highly recommend David!

Fantastic experience: Lauren from martin and co is so polite and very welcoming. Nothings too much trouble. Hopefully she has helped us find our forever home. Hopefully not too much longer until we complete.

Fantastic experience: My wife and I first had contact with Martin & Co when we viewed a house they were selling. At that time our property was sold subject to contract but unfortunately our buyers had to pull out. We put the house back on the market with Martin & Co and their sales team led by Lauren Cook. What an excellent service we received as did the other person's in our chain. Lauren did a great job selling the property of a young couple who viewed and wanted our house and so she made three house sales possible and three families very happy. Well done Martin &Co.

Negative experience: Martin & Co have breached our tenancy agreement in multiple places, taken some of our deposit illegally (at the very least with no discernable reason why), breached the data protection act, never validated our right to rent, tried to manipulate me into doing their footwork while I had difficulty walking and when I refused, Libby came to collect my key to get a copy made and after my asking for assurance it would be returned the same day replied "I will get the key cut and we will take it from there" I asked several times for her to confirm it would be returned the same day and each time she responded with the same answer until she finally gave in. I then had to threaten to deduct a days wages from the rent for each day it was not returned as I would have to miss work, before it was finally returned many hours later. Rent is always increased regardless of the state of disrepair the property has always been in. It took ten days to replace a fridge in the height of summer leaving us without in the meantime. There seems to be no communication between staff as after being told the property would no longer be available due to the landlord selling, a week later we were offered a new contract, after my querying this it was decided the flat was unavailable, a further week later I was asked to prove my immigration status to renew the contract, even though I am not an immigrant. Now with less than a month of our tenancy remaining they are silent on the future of the property and we are left clueless. Would give zero or negative stars if it were an option as even 1 seems too generous.

Fantastic experience: I’ve always had a positive experience with Martin & Co. They’re consistently reliable and quick to respond whenever any property issues arise. Their support team is professional, efficient, and always willing to help—making the entire process smooth and stress-free. A special thank you to David and Kerry for their continued support and quick resolutions—your help is always appreciated! Highly recommend their services.

Fantastic experience: We are so happy with are experience with Martin & Co! Lauren Cook has been amazing during our house hunting process and worked incredibly hard to get us our perfect home!

Fantastic experience: If I could leave more than 5*'s I would! We've been fortunate to be supported by Lauren Cook at Martin & Co who has helped us to find our dream home. Lauren has made the whole process seamless, she has been great at communicating and great at keeping us updated throughout the whole process. Lauren's knowledge of the property was impressive and you could tell she'd got to know the owners/understood all the important details of the property so she could relay these on to us during our viewing. We have felt really supported throughout, Lauren's warm and friendly approach has turned what could have been a pretty stressful experience into a positive one - couldn't recommend enough!

Fantastic experience: We have recently gone through the rental process with Libby at Martin & Co and she has been very accommodating and responsive to any queries we've had, we wouldn't hesitate to recommended them in the future!

Fantastic experience: Martin & Co Chelmsford are great! We’ve had interactions with everyone in the office and they’re always friendly and helpful. I would highly recommend!

Fantastic experience: Martin & Co have been really helpful throughout our house-hunting journey. The whole process was smooth and transparent, and both Libby and Dermid have been especially supportive from start to finish. We really appreciate their guidance and professionalism!

Fantastic experience: Fantastic communication with Tonia Pool, so understanding and friendly in her approach, she dealt with our issue immediately and passed on the response we needed from our landlord very quickly. Having someone so reliable and responsive is an asset to the team at Martin and Co.

Fantastic experience: We have had an excellent experience with David Tupper from Martin & Co. He has been our primary point of contact and has always responded promptly to queries and service requests, ensuring that any concerns were resolved in a timely and courteous manner. His communication has been clear and reliable, which has made our tenancy smooth and stress-free. We are very pleased with the service provided by both David and Martin & Co, and would confidently recommend them to anyone seeking a well-managed rental experience.

Fantastic experience: I cannot speak highly enough of Tammy at Martin & Co Chelmsford. Her friendly, gregarious, and consistently helpful attitude has been a standout experience. Unlike previous encounters with blasé, indifferent, or even rude agents at other estate agencies, Tammy treats every query with seriousness, addressing them promptly and with remarkable efficiency. What truly sets Tammy apart is her ability to make you feel genuinely heard and valued. She is the model of a great agent and embodies effective customer service. Tammy is a breath of fresh air in the industry, a true asset to Martin & Co Chelmsford, and a gold standard that all agents should aspire to. Her professionalism and personable approach have made all the difference. Thank you, Tammy!

Fantastic experience: As someone who has been renting for over three years, I can confidently say my first experience with Martin & Co. — and specifically David Tupper — has been exceptional. David has been professional, attentive, and made any maintenance processes smooth and stress-free. His prompt responses and proactive approach really set him apart, making this the best rental experience I’ve had.

Negative experience: Our Experience as Tenants with Martin & Co Unfortunately, our experience as tenants in a property managed by Martin & Co was disappointing and frustrating overall. Starting with the negatives: One of the major ongoing issues during our tenancy was a persistent fox problem in the garden. Throughout our stay, foxes frequently dug holes, brought in rubbish, and left faeces, making the garden completely unusable. It was clear this was a long-standing issue—evident from the presence of ineffective, low-cost deterrents and corroborated by neighbours who confirmed the landlord had dealt with this before. Martin & Co’s response was to suggest we sprinkle sand, chilli powder, garlic powder, and pour boiling water under the decking where the foxes nested—none of which resolved the problem. We eventually informed them that we would not accept responsibility for any garden damage caused by the foxes. Sadly, this issue left us unable to enjoy the garden space at all. We also experienced mould in the built-in wardrobes, which ruined several items of clothing. The mould was clearly due to poor design—wardrobes placed against a cold external wall, directly in front of a radiator, causing condensation. A simple solution such as installing ventilation grilles was not permitted, so we were left with no option but to keep the wardrobe doors permanently open. Martin & Co’s response was to send us a generic leaflet on managing mould, which felt dismissive and unhelpful. Additionally, we found interactions with one particular staff member, John Frost, to be consistently unprofessional. We requested that communications from third-party contractors be done via email, not WhatsApp. Despite this, John repeatedly insisted that “WhatsApp is a common form of communication” and even told us we’d need to WhatsApp to notify the third parties that our contact preference is email. At one point, our personal number was shared with an unknown international contact, which felt like a violation GDPR. The dismissive attitude and lack of basic customer service skills were incredibly frustrating and made communication unnecessarily difficult. At the end of our tenancy, we returned the property in better condition than when we received it, as confirmed by the checkout report which showed improved scores compared to check-in. Despite this, Martin & Co attempted to withhold £150 of our deposit for a bush that slightly overhung a path—exactly as it had when we moved in—and £20 for light fittings that required a qualified electrician to replace. As tenants, we are not permitted (nor qualified) to carry out electrical work, so this charge felt unreasonable. While they claimed the landlord had made these requests, Martin & Co should help landlords apply some common sense toward fair and reasonable deductions instead of facilitating exploitative predatory practices. Only after we indicated our intent to escalate the matter to the Tenancy Deposit Scheme (TDS) did they accept a £20 counteroffer, which still felt unjustified. Thankfully, schemes like the TDS exist to help tenants push back against these ludicrous cash grab attempts. On a more positive note: There were a few occasions where maintenance issues—such as the oven wiring melting, the bathroom sink breaking, a leaking kitchen tap, and a loose front doorstep—were addressed promptly. We also appreciated the professionalism and kindness of a couple of staff members, particularly Kerri and Libby, who were polite, helpful, and respectful throughout our interactions. They were a refreshing contrast to the overall experience and are a credit to the team.

Fantastic experience: Many thanks to David Tupper at Martin & Co for his support on dealing with Letting issues. Very courteous, professional and efficient. I recommend David's support to those seeking and providing Lettings alike.

Positive experience: We have been renting through Martin & Co for 3 year and so far we have had an good experience. Great team, everyone is very informative and professional especially David. He has been very helpful and addressing concerns.

Fantastic experience: I would wholeheartedly recommend Martin & Co to anyone looking to sell their property in Chelmsford. Lauren and Ben in particular were excellent throughout, offering timely and detailed communication as well as providing the knowledge and insight to sell our home in under two weeks. Unlike our experience with other agents locally, it for the first time felt like we were in competent hands who were invested in providing the best service.

Fantastic experience: I’ve used Martin & Co to sell my house. Lauren has been handling the sale for me and I can’t recommend Lauren or Martin & Co enough. Communication has been regular and I get updates as they happen. Great advice from Lauren and I’ve been given space and time to make decisions without the pressure I’ve had from previous agents. Lauren has taken into consideration some specific requirements which has made the process less stressful than it could’ve been. Thank you Lauren

Fantastic experience: Ben Clark has been fantastic with the whole showing around and buying process and has restore my faith in estate agents! He listened to exactly what we wanted and only showed us properties that fit our criteria - communication was excellent and he was forward thinking showing us properties that we hadn’t considered but he knew (annoyingly!) that it would be the house that we would buy! - always answered questions directly and not in a round about way - I cannot sing his praises highly enough