Chancellors - Hereford Estate Agents

Fantastic experience: Ellie has been really helpful in arranging a viewing and has been really flexible, with all questions answered and has been attentive with communication and contact. Thank you!

Fantastic experience: Ellie was very knowledgeable about the property I was viewing and the surrounding area. Any questions I had regarding the house were all answered in detail and discussed as we went around the property. A very informative viewing. Jane

Fantastic experience: Extremely professional from first contact up to viewing. Useful follow up by phone next day. I am sure we will be in contact again soon.

Fantastic experience: Have to say a big thank you. Ruby and Shellby have been fantastic over what has been a very testing 8 months. They have been right with us from start to finish giving regular updates, always happy to help with any questions we have had. This is the second time we have used Chancellors and will definetly use them again in the future.

Fantastic experience: When we originally put our house on the market, we did the sensible thing of getting 3 estimates. chancellors came in the middle, and as we were in no real rush to sell, we went with another local estate agents at the higher estimate, even though Chancellors personnel were more approachable and less false. After 12 months and not a lot of interest or sale, we decided to go to Chancellors. This wasn't a mistake, and we really wish we did this 1st time around. Proves going higher does always work. The Staff are very professional and listen. The weekly updates were valuable and they really work hard for you. The agent who constantly came to our house to show potential buyers around was lovely and warm. Not over the top or pushy. Was a delight to deal with her. The feedback was instant and we had many viewings in a short time. Unfortunately personally circumstances and the Mortgage market changing due to war in Iran, meant we couldn't really buy the house we wanted after receiving an offer on ours. After a tough decision, we decided to pull of the market. Ruby and hers staff were very supportive and listened to us and fully appreciated our sensible decision. When we try to sell again in the next 18 months, there no doubt about it, we will pick Chancellors again. 5 stars from me

Fantastic experience: If you’re struggling to choose between one estate agent or another then, if it helps, I wish I’d chosen Chancellors to start with. The team at Hereford is organised and thorough, they’re easy to contact and reply quickly. Ruby keeps you well informed of progress and Bethany, who is an exceptional negotiator, has made the whole process easy. She’s been brilliant to work with, as has everyone.

Fantastic experience: Really helpful team. Especially Beth who was super knowledgeable about the property we were viewing, and highly professional as well. Bethany Ashton knew far more details about the property than we are used to from other estate agents...it made a refreshing change indeed. highly recommend Chancellors for both a sales and a buyers perspective. A1

Fantastic experience: We had a tight timeframe for viewing properties in and around Hereford, and Timothy not only took my call at 5pm on a Friday evening but also managed to get multiple house viewings for the next working day. We have a good day visiting these with Ellie, who was bubbly and enthusiastic and later went on to buy one of the properties we'd viewed. Their sales progresser in Bracknell needed a bit of chivvying and seemed slightly over worked but everyone we interacted with at there Hereford office could not have done more to help. Without them, I don't think we'd have managed to move!

Fantastic experience: I recently had the pleasure of dealing with Chancellors Estate Agents in Hereford while selling my property, and I must highlight the outstanding service provided by Bethany Ashton. From the outset, Bethany has been incredibly helpful, supportive, and professional, making what is often a stressful process feel calm and straightforward. Bethany is attentive to every detail, responds promptly to queries, and keeps me updated at every stage—something that’s rare in estate agency! Bethany genuinely took the stress out of selling my house , offering clear guidance and reassurance without ever being pushy. Her positive attitude and proactive approach have made all the difference. So far, the experience with Chancellors has been excellent, and Bethany is a huge part of that. I’d highly recommend her to anyone buying or selling in the area—a true asset to her team!

Negative experience: The worst possible experience with an agent but I can't give zero stars. We viewed a property on the 16th of August with miss Ellie Humphrey, Chancellors agent. She doesn't seem to be bothered at all that she received a list of further questions to answer, as we were interested in that property. I personally contacted her 3 times for her to reply only to my second email(where I asked if she could at least let me know if she got it). She replied with a promise she'll get this information for us. After over a week without a reply I called the agency, only to be informed that the property is under offer and with yet another promise from another Chancellors employee that miss H. will contact me with the details I asked for. As far as I'm aware, accordingly to Estate Agents Act 1979, agents are obliged to give each potential buyer the same treatment - provide relevant information to clients declaring interest. My last attempt was yesterday morning, as I sent her one last email but this is ridiculous. And I know for a fact she's not on holiday or away from work, because the person who I spoke to on the phone said they will speak to miss H. I tried to be understanding and give her time but two weeks should be more than enough to contact the seller, especially that she did have time to do business with another potential buyer. From now on I will be avoiding Chancellors at all cost and I will share my experience if anyone ever asks me for my opinion.

Fantastic experience: Very professional and efficient service. Good contact, made in helpful manner. I am pleased to use Chancellors (Hereford) for the second time.

Fantastic experience: Ellie was absolutely brilliant. She was diligent and proactive in her approach to selling our house. She was exceptionally good at communicating with us as well as being genuinely enthusiastic about our property. We would highly recommend her and the whole of the Chancellors team. We were very impressed by them

Negative experience: The worst estate agent ever for landlords . I have been renting my properties about 20 years and this Agents were worst for me. They supose to work for landlords because they charge you for it( for my case 200 pound a month) my property was damaged over 4 times like ceiling, lights missing , windows glass broken, carpets was damaged by bog and wine and food was on the carpets , removed the trees from garden without permission etc. I have to pay all form this my pocket and I told him they damadged it so they have to pay for it and all I was told by one for their colleage I can just question it that's it never been heard about it and funny part was ,when I gave them notice then 3 months later from another estate agents called me about same tenants and they told new agent that they were charging money for the damaged but they were never told me that so would not recommend this sacmanes . Thanks

Negative experience: ZERO STARS!! Hereford Chancellors just awful. They don’t return your calls They don’t return your emails. They don’t send your viewing feedback. Very poor customer communication experience. We were left feeling that they were biased towards the buyers and not us the vendors. We had very little communication from them. They only communicate when they want to. Caused almost complete communication breakdown between us and our buyers. Our respective solicitors saved the situation by instigating direct contact between us and buyers via WhatsApp. 16 weeks to get to Exchange. They almost derailed Exchange by interfering at a crucial point when asked by solicitors not to. But Chancellors still want their Commission. We have tried a formal complaint against Chancellors Hereford and have just had our feedback from them. I now feel extremely personally upset by the response from their Directors. Horrible customer experience. Horrible company to deal with. Do Not use Chancellors Estate Agents if you value your sanity.

Fantastic experience: We dealt with Chancellors when buying our house so when we decided to sell our home this year, we chose to use them for the sale. Beth, Ellie and Ruby have been great to deal with during the process. We found them to be friendly and efficient and we were well informed throughout and would highly recommend Chancellors.

Negative experience: Put offer in on property in October 24 in Hereford....it took until Feb 25 to get keys! No communication.Had to chase them for everything. The girl that showed us the property went underground after the offer was accepted. No return calls. Lack of enthusiasm by members of staff. No sold sign was ever put up & for sale board is still there! Have asked 6 TIMES for sale board to be removed and we're now in June. Went into office & they all just stared at me. Would not sell or buy a property with them & definitely would not recommend them.

Fantastic experience: We would 100% recommend Chancellors Estate Agents, Joanne and Chelsea have been so professional, efficient kind and caring.

Fantastic experience: I'm selling my house through another estate agents but Beth from Chancellors Hereford has been amazing at looking and finding house options for when I am ready to buy and keeping in touch about how my house sale is progressing! Would highly recommend! Tracy

Fantastic experience: We had a great experience with Beth and Chancellors. Very attentive and friendly service.

Fantastic experience: Excellent customer service - went above and beyond what I would expect - Thank you- Travis and Chris

Fantastic experience: Speaking with Chancellors has been nothing short of a delight. We called at late notice and had very little flexibility but Tim was endlessly helpful and nothing was too much trouble. The team bent over backwards to ensure of requests were met and we couldn't speak more highly of them. We will be recommending Chancellors to all friends and family and i urge anyone looking at buying or selling a property to speak with Tim. You will not be disappointed by his impeccable customer service.

Fantastic experience: My viewing of the bungalow was very good. Your Coleague was most helpful and patient with us. Carmel Noyes

Fantastic experience: George scheduled us for a viewing at the last minute, and we are very grateful. Due to the high volume of interest in the property, we are lucky we got a chance to view it. My partner and I thought George was very friendly and helpful. We were shown around the property, and our questions were answered confidently. George sent us the application forms first thing in the morning and has assisted us with our enquiry. Now, we have our fingers crossed for a good outcome.

Fantastic experience: Excellent service and helpful representative

Fantastic experience: Chloe has been extremely helpful and professional. Her local knowledge and advice has definitely proved invaluable. Great service with a smile. Highly recommended

Fantastic experience: Recently made a purchase and Chloe was my main point of contact. She was great. Chasing things up when needed and always very friendly and responsive.

Fantastic experience: Welcoming upon arrival, well presented and attentive. Happy to answer all my questions and did so thoroughly.

Fantastic experience: Hello, Just leaving a review for Timothy Whorwood. He is a very good estate agent. He has impressed me with his balance of being proactive but not pushy, very pleasant and charming to deal with, and gave the unpression of being very good at his job. unfortunately we never got the chance to put this to the test as we chose not to go to sale at the moment, but i was in no doubt that if we were to sell we would be using Chandlers and Timothy ad our agents.

Fantastic experience: We were shown around a rental by Jake. Jake was kind and warm. Provided us with helpful information about the property. Overall, we had a pleasant experience

Fantastic experience: What is the definition of a great selling agent Timothy Can’t fault his service and courteous manner

Negative experience: Absolute predatory behaviour. They force you to do a background check at your cost to put an offer on their property. The company they use then signs you up to a monthly payment which you never consent to. These background checks are always paid by the agent. Not to mention that the estate agents try to gaslight you if you bring up any concern. Avoid at all costs.

Fantastic experience: Greg was very attentive, polite and informative. Made me feel valued and comfortable.

Fantastic experience: Excellent service, nothing is to much trouble, would highly recommend

Fantastic experience: Very courteous and helpful

Fantastic experience: Very professional and friendly.A pleasure to view the property in my own time and take everything in.Prompt precise answers were given to questions raised by myself.A very nice experience all the way round.

Fantastic experience: Chloe is such an amazing estate agent, friendly and extremely capable. Thanks for selling my property Chloe !

Fantastic experience: Very good viewing I was provided all the information needed and all my questions were answered in a polite manner

Fantastic experience: Friendly, informative agent Jake was able to answer all our questions. We didn't feel rushed, which was excellent - due to my mobility issues and we were able to discuss a potential move with help from Jake.

Positive experience: Chloe was very polite and informative. Allowed us to view the properties in our own time and answer any questions we had.

Fantastic experience: Tim and his team at Hereford Chancellors were exceptionally supportive, responsive and very clear on their communication. They sold our house successfully in the expected timeframe. Tim and his colleague Lilli is particular previous exceptional customer service, and always provided prompt feedback on viewings and the status of potential buyers. I would highly recommend their service.

Fantastic experience: Tim Whorwood, Sales Manager at the Hereford branch, has been a pleasure to speak to during my search for my next home. He has kept in touch regularly, conducting business in a professional and efficient manner. I have no doubt he will continue to do his upmost in trying to find me my 'perfect home', and I would not hesitate to recommend him to future buyers, and sellers.

Fantastic experience: Having viewed many houses in Herefordshire, we were lucky to find the one we wanted and Chancellor’s were the agent selling the house. The representative who showed us around was very helpful but when the usual melee of to’s and fro’s with solicitors was in progress, it was Timothy at the Hereford office that kept things moving, professional and in a calm manner that oozed confidence. He dealt with the vendors promptly negotiating areas that had to be agreed and all was delivered with a smile and his willingness to help. His style took the pressure off the purchase and we were delighted to receive the keys from Timothy as we started our new life in this beautiful county. Thank you!

Fantastic experience: Jake was exceptionally helpful and professional in his dealings with me. He responded very swiftly to all messages and was pleasant and understanding.

Negative experience: An absolutely awful company, do not deal with them. Our experience of letting our property through Chancellors and Thameside Property Management has been filled with unnecessary stress and hassle. Our tenants have left however they will not send me the final inspection report and have not returned my keys. They will not respond to my phone calls and emails. Thameside Property management are by far the worst company I have ever dealt with, Chancellors should be embarrassed to work with them.

Fantastic experience: The agent is very informative and friendly

Fantastic experience: Everyone I have spoken to at Chancellors has been lovely and very helpful. They are quick in responding to any questions you may have and keep you up to date on how your sale is going. However, when we found a buyer and were passed on to chancellors sales progression team it was a different story. Unlike the team at Hereford, these people were unhelpful and frustrating to work with. A couple times when I called them they answered the phone with ‘alright mate’, obviously not expecting it to be a customer on the line. Very unprofessional. It’s a shame that the sales team could not match the great service that we got from the Hereford branch.

Fantastic experience: My experience of Chancellors so far has been absolutely superb. Lilli is a credit to the business, she is knowledgeable, enthusiastic and has so far provided excellent customer service. Thank you

Fantastic experience: Always helpful , very professional friendly and approachable. Quick to respond to emails and queries

Negative experience: Absolutely horrible company to deal with. We placed my recently deceased father's property in their hands and signed their agreement online under pressure. On looking at the small print shortly after signing their digital contract I saw that although our commission rate was low the marketing costs were not by any means inclusive. By coincidence my sister in law was selling her property with Chancellors at the same time and confirmed that they have had a terrible experience with Chancellors and were getting regular marketing bills for hundreds of pounds. After 72 hours I exercised my right to withdraw from the contract as was my prerogative during the 14 day cooling off period. I then received a bill for over £200 for costs accrued during that 72 hour period and an email which was claiming that they may be entitled to a fee, even if our new agents sold the property. At this point they hadn't actually done any work of note. We hadn't even had photos taken or a for sale marketing pack completed. This email did not factor in that our contract was by then null and void as we'd exercised our right to withdraw during the 14 day cooling off period. Credit control pursued the payment and I eventually paid £180 after they'd very kindly deducted their £36 charge for erecting a for sale sign AFTER I'd given notice that we no longer wished to proceed. I'd advise anyone thinking of going with Chancellors to scrutinise the contract before signing anything. We are now with a reputable agent who agreed a sale within days of being instructed and the marketing and pictures were so much more attractive and of a higher quality than for other similar properties marketed with Chancellors. According to the t&c's in the Chancellors contract it would appear that they don't provide any follow up to progress the transaction once a sale has been agreed, unless you sign a separate contract with their nominated conveyancer at an additional fee. This has been an incredibly stressful experience whilst coping with a painful bereavement and I would implore anyone thinking of signing up with Chancellors to exercise caution as they don't let anyone go easily, charge for anything and everything their extensive t & c's permit and pursue the debt aggressively.

Fantastic experience: Chris and all at Chancellors have been a great help to us during the sale of our property. Very quick and efficient at ensuring that the process was made as easy as possible for us. Communication between myself and Chris really helped to put our mind at ease and minimise stress during the process. I can't recommend them enough. The whole experience has been great and customer care has been amazing.

Fantastic experience: Knowledgeable and very responsive - would recommend

Fantastic experience: Chris was very professional and knowledgable

Fantastic experience: Madison Macrae was very responsive, and did a good job communicating between me and the landlord.

Negative experience: I'm not usually a fan of writing negative reviews, but feel compelled to do so due to (ongoing) terrible customer service from Chancellors (via Thameside Property Management). We're renting a property through them and they've been useless at sorting out any issues we've been having, slow to respond, lacking common sense and a general pain in the arse. An example - they gas certificate expired and no-one knew about it, they emailed us to say it had expired and they couldn't get someone out for 2 weeks to renew it so we couldn't use gas..... It was minus 10 degrees at that time.... Personally will try to never rent or buy through them if at all possible.

Fantastic experience: Lyndsey has been very efficient at finding tenants and is very quick to answer any queries.

Positive experience: Great service. Many thanks

Fantastic experience: Tara showed me around a property this afternoon. A friendly and efficient service. Thank you.

Fantastic experience: Chris and the staff at Chancellors have always been happy and helpful with all my transactions over the years. I am very grateful for their help and would always recommend them. Their service is quick and always with a smile.Which is worth a lot. Gill Bolton

Fantastic experience: Chris came out to our home, he was friendly, polite and knowledgeable. He answered all the questions we had and we both felt we would find him pleasant to work with if we went with Chancellor's.

Fantastic experience: I recently contacted Chancellors to provide a rental estimate for my property. I had the pleasure of meeting Lyndsey and found her to be knowledgeable, professional as well as a warm person who listened carefully to my situation and needs. Written and verbal responses have been quick and the online account is a helpful way to manage your rental/sale with the company. So far I would certainly recommend!

Fantastic experience: My partner and I viewed a house yesterday with Maddie. She was extremely welcoming and informative which made our experience very lovely.

Fantastic experience: Had a wonderful experience with Chancellors and their lettings manager Lyndsey Collier. We were looking for a house for quite a while and had so many letting agencies making false promises like they would send a video of the property or come back to us later and never did... Not with Lyndsey, she did everything she said she would do. She came back to us at the times she promised us, always answered promptly and in the end found us a great house what so many others couldn't. And on top she was very lovely, so I would highly recommend her and chancellors.

Fantastic experience: We have just had a wonderful experience with Lyndsey of Chancellors Lettings. We met Lyndsey at the property that we wished to rent, and we found her to be charming, so easy to chat to, and she immediately put our minds to rest with her knowledge . She was able to answer all of our questions . Thank you Lyndsey from both of us.

Fantastic experience: Found this Estate Agents to be excellent....very pro active, informative and extremely helpful. Keeping us in touch with properties as soon as they come on the market.

Positive experience: All good ......

Fantastic experience: Helped by Ellen, very friendly and professional.

Fantastic experience: Lyndsey was superb in dealing with our first buy to let property. I reccomend her to all landlords. Very professional.

Fantastic experience: Lyndsey was really helpful and supportive with me being a first time landlord

Fantastic experience: Lyndsey at Chancellors gave fantastic service in the letting of my property. Found several potential tenants within a week and helped me choose the right person for my place. Very happy indeed and have received communication every step of the way and has organised everything making it an easy process indeed. Thank you Lyndsey

Fantastic experience: Ellen Challonder was very polite and respectful. She answered all the questions I had, and more. 5 Stars *****

Fantastic experience: Thank you to Lyndsey and Carmen for finding me a great tenant. Brilliant service and communication throughout the process.

Fantastic experience: Met Tara Adams at a property yesterday. A lovely lady who was there waiting for me and could tell me everything I wanted to know. I felt she had all the time I needed and not rushed in any way. A credit to the Company - who were very easy to communicate with and set up a viewing.

Fantastic experience: Chris and all his team in the Hereford Branch are fantastic they have gone above and beyond dealing with the sale of my property. They have been so efficient from the day I first enquired and have made the whole thing so stress free and easy. Chris's communications and the process as a whole at Chancellors is 5 Star and I will continue to recommend them as an Estate Agent to everyone I know. Very professional and exceeded expectation.

Fantastic experience: Chris Dorsett was an excellent guide to the property, friendly and knowledgeable.

Fantastic experience: Ellen was fantastic from start to finish whilst she was helping us find a new home. She went above and beyond for us, was very friendly and patient and very professional too. We are so happy with the service we received and would highly recommend Ellen and Chancellors when looking for your next home. Thank you xx

Fantastic experience: Ellen Challonder is a lovely member of staff she has helped us out and changed our lives we are so grateful to her! Thank you so much!!

Fantastic experience: Chris Dorsett from this office conducted a viewing of Graftonbury Court. Unfortunately, the property was not for us at this time but the flat was exemplary. Only the location deterred us from making an offer. Chris was very professional, knowledgeable and an overall personable young man. No over nor underselling, no exaggeration, no guesswork. Kept to the facts, offered the detail we required and had the answers to our questions. We would trust him to present any alternative properties. Bill Campbell

Fantastic experience: Chris provided a detailed description of the property I viewed he understood my specific requirements and showed me around adding any detail I had a question about, great job Chris keep up the good work.....!

Fantastic experience: Excellent first experience of Chancellors, Hereford. Negotiator Maddy Morris-Shepherd confirmed my viewing with a friendly phone call. and (with colleague Paige) gave a similarly warm welcome at the property. Leading, Maddy showed clear commitment to vendor's interests, but with a fair and balanced presentation. Chris who arranged the appointment was very helpful and knowledgeable about the property too. Impressive!

Fantastic experience: Chirs Tim Maddie and Tara .......the team at chancellors are all amazing, they do exactly what they promised me after my first meeting, they are polite and very professional and careing which takes some of the stress out of selling your property and purchasing another home. I would totally recommend them first to anyone who are looking to move.

Fantastic experience: very professional and made the viewing a good experience and friendly staff.

Positive experience: Chris has given us very good service. Definitely a peoples person who we would welcome into our home anytime. Chris is very good at his job and deserved his promotion.

Fantastic experience: Ellen did a fantastic job , putting herself out for the viewing, really helpful and professional. This is the first time as a tenant I've been made to feel an integral part of the process. Thank you.

Fantastic experience: All my dealings with Chris, wether it be in the branch office or when he visited my house to give an evaluation, l always found him to be polite, friendly and very professional. Although l did not go through with the sale of my place just yet, he gave me a lot of info to ponder !

Fantastic experience: Chris Dorsett visited our property on 5th October 22 with the view to give my wife and I a valuation of our property after we had completed a loft conversion and upgraded the property over the past five years. We were very impressed with his professionalism and was able to share information about properties sold in the area by Chancellors. He explained to us the services offered by Chancellors in a clear and precise way and gave us the confidence that should we wish to put our property on the market that Chris and Chancellors would be perfect to act on our behalf. Thankyou Chris for a job well done.

Fantastic experience: Maddy was very informative and asked us if we had all the information we needed , we put in an offer and will wait to hear .

Fantastic experience: Excellent house viewing

Fantastic experience: Tara has shown my partner and I around a few properties and has been brilliant. She listens to what we are looking for and has shown us a great range of properties, always asking questions about what we are looking for, and suggesting other properties that might fit our criteria. She is friendly, personable and very informative. Communication is always efficient and we’ve found it very easy to arrange viewings with her.

Fantastic experience: Tara was very welcoming and conducted the viewing in a friendly and professional manner. She sensitively offered the opportunity to view without her presence, which wasn’t necessary because she had provided such a thorough tour. The house meets my needs perfectly. Tara has agreed to keep me updated on any progress and also to provide information on similar suitable properties that become available.

Negative experience: Absolutely awful, no communication, no urgency, nothing!!!!! They feed you full of lies and deliver nothing. I would never recommend them and 8 would never use them again, keep well clear unless you want to lose lots of money

Fantastic experience: Excellent viewing today. Lots of information about the available property,

Fantastic experience: My experience with Chancellors has been exemplary. In my search for property in the Herefordshire/Powys border area I have seen many properties with Chancellors agents Leo Humphrey, of the Kington office, and Madeleine Morris-Shepherd of your Hereford office. Both agents were efficient and knowledgeable, in their arrangments for viewing bookings and information on the properties. I have every confidence I will find the most suitable home for me, from those I have and will be viewing with Chancellors. Leo was able to tailor down my search having a good sense of my requirements from the outset. I will certainly recommend Chancellors in the future.

Fantastic experience: Chris was very helpful, considerate and knowledgeable, highly professional with highly recommend.

Fantastic experience: I am highly satisfied with the professional conduct of Chris and all the staff at Chancellors estate agent. Chris has good knowledge of the property market.

Fantastic experience: After visiting your company today I would like to say that Austin Thomas Was professional and friendly and easy to understand. I think you will be a credit to any company. Andy

Fantastic experience: Lyndsey Collier has been the estate agent we have been dealing with and she has been great! The paperwork has been very long winded and stressful but she has been fab helping us through the whole process. She helped myself and my partner find a lovely house in Hereford and we’re due to move in on Friday! Fab customer service and professionalism. Couldn’t thank her enough.

Fantastic experience: Helpful and friendly.

Fantastic experience: Ciara was really professional, gave me all support and information that I needed. Thank you Ciara.

Fantastic experience: Ciara has been an absolute STAR at helping us find a property and sorting everything out for us to move in! She is always easy to contact and more than willing to go that extra mile to make sure all information is clear and that we have been helped every step of the way to get our property! After being let down by many other agents, I am so pleased that Ciara managed to sort everything out so quickly and efficiently and I cannot thank her and the team at Chancellors enough for making our dream home a reality!

Fantastic experience: Very impressed with the service and communication I received from Chris when arranging a house viewing recently. He kept me well informed via email, arrived on time and presented as knowledgable, professional and friendly during the actual viewing. Jo