Newton Fallowell Lichfield

Negative experience: BE AWARE! This company is currently under a hand of a liquidator!

Negative experience: They don’t care just want your money and then Ignore the repairs that need doing so you have mold all over the walls wet carpet leaking showers do not use

Fantastic experience: I’ve dealt with a lot of agents over the years but Newton fallowell always deliver what they promised, Emma and holly are exceptional in communication and service… I would highly recommend them

Negative experience: Refusing to return a rental overpayment, and thier accounts are overdue to be filed with companies house. Combined with thier move to much cheaper premises, I get the the distinct impression that they're insolvent. Good luck if you're a landlord and you're trusting them with your money.

Fantastic experience: Just completed purchase ahead of scheduled date. Excellent service. Would recommend.

Fantastic experience: I reviewed Newton Fallowell of Lichfield 2 years ago. They’ve sold 3 buy to let properties for my family and I over recent years. I have to say they are as good now as they were then. If not better. An absolute credit to their profession. Thank you to you all and keep up the good work. Neil

Fantastic experience: Excellent sales experience with our house. Friendly professional staff, we could not have asked for more.

Fantastic experience: I had a great experience buying my home through Newton Fallowell. The process was smooth and the team was professional and helpful throughout. Hollie in particular had excellent communication. She kept me updated at every stage and was always quick to respond to any queries. Everything was handled efficiently, which made the whole experience less stressful. I would definitely recommend them to anyone looking to buy or sell.

Fantastic experience: I would like to express my gratitude and appreciation to the lichfield branch of Newtown Fallowell Estate Agents, in particular to their letting agent Emma. She went out of her way to help, support and ultimately secure our rental property. Due to personal situation I was struggling to find a new home quite quickly and I can honestly say Emma was fantastic and I could not have asked to be treated any better, she was respectful and professional seeing the persons needs as well as her company's. I would highly recommend using there service to anyone looking to rent.

Fantastic experience: It was a pleasure dealing with both Emma and Holly at the Lichfield office. No questions or requests were too much and dealt with in a quick and professional manner. During the whole sale process I received a weekly update.

Fantastic experience: Amazing estate agents! So helpful and friendly! Thank you!

Fantastic experience: I have recently sold my property via Newton Fallowell Lichfield and the process has been seamless. The communication from Hollie and Emma was second to none and I wouldn’t hesitate to recommend them to others.

Fantastic experience: Emma has been very helpful at explaining and going through the process of moving for me, as someone new to it. email questions have all been answered and going in for any other tasks has need been an issue so it's gone well :)

Negative experience: Never sold, bought or rented from this company however my husband has done some work on the properties they manage He has not received a penny for the work he’s done. He has contacted them several times and is just ignored. Apparently this is a regular occurrence from this company, they take the money from the landlords but don’t pass it on to the contractors. Certainly wouldn’t want these guys dealing with any properties of mine

Negative experience: Trying to get my deposit back is a joke from this company, heard every excuse going, now they can’t find it in the system! Waiting weeks now Avoid at all costs

Negative experience: I've been a client of this branch for several years, but I regret to say that the quality of their service has significantly declined. I would not recommend this estate agency to others. Their management fees are quite high, and their service is unacceptably subpar and unprofessional. Currently, I am awaiting payment for August's rent income, despite knowing that the tenant paid it to the estate agents a month ago. Furthermore, my July statement indicated that they had paid me two months' rent, which was inaccurate. When I brought this error to their attention and pointed out the absence of August's rent, their primary focus was on correcting the statement. Phone calls made to them go unanswered, and as of today, I have still not received the rental income for August 23.

Fantastic experience: Lydia acted on my behalf to sell my house. She responded quickly and efficiently and pleasant to deal with, thank you

Fantastic experience: Our estate agent Millie was super lovely and helpful. She helped us to rent our home with ease, responded to emails promptly and even stayed late at the office to handover keys. Thank you Millie!

Fantastic experience: Would just like to say that I had a viewing today in lichfield and the gentleman that came out named Sam was brilliant very welcoming and never rushed me at all and answered any questions that I had. Going by the service I got today I would def recommend this estate agent to anybody

Fantastic experience: I am currently in the process of buying my first home with Newton Fallowell and Lydia Hipkiss has been amazing so far. She responds fast to any enquires and has been very supportive.

Fantastic experience: I am currently in the process of moving house, Lydia Hipkiss from Newtons has been a pleasure to deal with. Totally on the ball with everything we have asked. Lydia is working on behalf of the seller, and still she has been very helpful towards us.

Fantastic experience: I just started to live in Uk, and it wasn't easy to get a lovely home at the beginning but, They always were thoughtful and helpful in all steps. I handled this generous kindness and help. I want to thank them as they are outstanding in their job. I highly recommend this agency for any other land or buying purposes.

Negative experience: Good job they don't run a brewery as everyone would be sober!

Fantastic experience: Thanks to Shannon, Millie, and the team at the Lichfield office for their excellent service. They are friendly, approachable and I appreciate their help, patience and support. They most certainly go the extra time for you and I would have no hesitation recommending them to friends and family.

Negative experience: My husband and I have rented our properties, for the last 15 years, with several agencies. We can honestly say that this is the worst company we have ever dealt with! So much so, we cannot take the incompetence of this company any longer and have reluctantly decided to sell our properties, needless to say, with another agency! LANDLORDS, DO NOT DEAL WITH THIS COMPANY OR YOU WILL SERIOUSLY REGRET IT. We are thousands of pounds out of pocket!!!! We wish someone had warned us!!!

Negative experience: Don’t touch this company totally incompetent with private rental tenants never respond to calls constantly chasing and being passed from pillar to post they say they will call back but never do , report emergency faults do not fix !!. Had two broken radiator’s during winter still not replaced since November. Plus loads of other problems with property ie hole in kitchen ceiling (that’s been there for over 2 years ! ) leaking ceiling in laundrette , broken garage door windows that are so bad when it’s windy the curtains blow. Customer service is just zero rated , complete nightmare so frustrating we pay our rent on time and do everything we should as a tenant yet they fail evey time!!!…

Negative experience: For 3 weeks now I've been trying to get a viewing of a buy to let property, I have missed one phone call in that time and me and my wife have waited for 8 calls back. I understand the property market is very busy at the moment but this is stupid . I keep being told the person who would deal with it is out and as for contacting them if you try one hour before they close you have not got a chance of getting anyone. If you are looking at selling with this company think again.

Fantastic experience: Vicky and Millie have been incredibly friendly and helpful right from our first interaction. They helped us get moved in and settled very quickly and we only had a short deadline for moving. They're always helpful and fast to respond should any issues arise and I would recommend them to anyone looking to rent a property.

Fantastic experience: Good sales and good service.

Fantastic experience: Perfect, friendly efficient staff. Went above and beyond. Highly recommend these if needing to find a rental property

Fantastic experience: One of the most helpful team of estate agents I have ever used. Thanks Tez and Sophie for your support and effort during this purchase

Fantastic experience: Excellent service Vicki and her staff Are very helpful and friendly it was a pleasure to rent my first property from them

Fantastic experience: Having rented a property for almost 3 years through the estate agent’s, I dealt with Vicky on a number of occasions. The level of service I received was outstanding on the few times I had an issue with the property it was a simple phone call and the issue was resolved within days if not hours. Friendly and approachable service, anyone looking an estate agent in Lichfeild I would highly recommend this one.

Fantastic experience: I have had a great experience with Newton Fallowell. All members of staff are very helpful and responsive, any queries or issues are solved quick and efficiently. A special thank you to Millie for her great customer service and professionalism.

Fantastic experience: Sorted my issue out straight away even when I left a angry voice message very professional and kept me informed all the the way through thankyou TEZ from Newton fallowell estate agents MERRY CHRISTMAS

Fantastic experience: Really nice people can't do enough for you was very impressed by the service they provided thankyou Vicky and co..

Fantastic experience: All members has a high standard of professionalism. After five years spent in a house that was in their portfolio, there was no situation that was not resolved in the shortest time and responsibly. I highly recommend that you use the services offered by them.

Fantastic experience: Dealing with Vicky at Newton Fallowell has been an absolute pleasure ☺️ Such a breath of fresh air compared to other letting agents I’ve dealt with in the past!

Fantastic experience: Very professional, always offering advice and assistance. Highly recommend.

Fantastic experience: Chris and team were great in helping secure sale of property, always returned calls and would highly recommend. Having also used mortgage advisor Jason, the whole service was absolutely great and professional. Thanks to all

Fantastic experience: Vicky has been amazing at helping me find a great tenant for my property. She has been knowledgeable, efficient and professional at all times. Nothing was ever too much trouble. Always had a friendly service. Would recommend to all landlord and tenants.

Negative experience: Tried calling the shop numerous times, no one answers. Waiting for a call back for 2 days. Unacceptable

Fantastic experience: Have used Vicky for the last 10 yrs while she was at Goodchilds, with my rental . Cannot fault this lady for her work and professional attitude . She is kind and very helpful.

Fantastic experience: Used this company for my rental to manage excellent professional and personal service VIcky and Jason are always helpful and nothing is too much bother would definitely recommend them Excellent service

Fantastic experience: Amazing service from vicky. Always goes above and beyond. Have been in today to drop off some flowers and chocolates for her. Always a pleasure.

Fantastic experience: Jon and the team provided and excellent service from start to finish. I would highly recommend and would like to thank all of the team for an A* service.

Fantastic experience: I have been using Goodchilds now Newton Fallowell in Lichfield for the last three years. In that time I have found that Vicky and Jason Shelley have been extremely professional and helpful. They really do go the extra mile..I can trust them to do their best for me when deciding on new tenants or arranging for any maintenance to be done. I am very happy with the service they provide and I would not hesitate to recommend them.

Fantastic experience: Recently sold our apartment through Newton Fallowell and we are so happy with the service we received throughout the process. Chris was amazing and was full of helpful advice to achieve a super quick sale whilst securing the best price. Will only ever be using these guys for any future moves and always recommend them whenever I can.

Fantastic experience: Used Newton Fallowell to sell, very impressed, had really good service from Chris, he was very professional. Property sold quickly, and i was alway kept up to date on proceedings.

Fantastic experience: Excellent customer service. Jon has always kept me informed, been professional and courteous in all his communications. It's been a pleasure to deal with him and the team at Newton Fallowell Estate Agents in Lichfield.

Fantastic experience: I recently brought a house with Newton Fallowell Estate Agents in Lichfield. My whole experience from start to finish was very professional. Jon and the team provided outstanding service. I would highly recommend if you are looking for an Estate Agent or Letting Agent within the Lichfield area.

Fantastic experience: Professional & efficient. Left me very happy, highly recommend

Fantastic experience: We received great service and support in selling our property, where other estate agents had struggled. Newton Fallowell are a Professional and helpful company and we will definitely use again for our next move.

Fantastic experience: Myself and my partner applied for a rental property via Goodchilds. They were very speedy with our references/ what needed to be done. They had us moved in within 2 weeks of applying for the property! Amazing efforts and friendly staff at the Lichfield office with extra thanks to Hollie for getting us set up/ sorted on our move in day.

Fantastic experience: Very helpful staff, highly recommend !

Fantastic experience: The Lichfield branch have been brilliant we did the majority of our dealing with the rugeley branch and the last little bits through Lichfield. The girls who have answered the phones have been brilliant. And again Chris has been brilliant. Thank you to the whole team for looking after us. You should have more rating than what is on here. Recommend to anyone.

Negative experience: Appalling from start to finish, will never use again and do not recommend at all. House we moved into was filthy, took 24 solid hrs to clean it, and 200 wipes just on the kitchen; blueberries were on the floor, food stuck in the cupboards along with dirt and grease. When we picked the keys up the member of staff said to us 'it might need a bit of a clean', that was after she had been and taken photographs of the place; not sure that reflects particularly well on a business if they're happy to hand keys over for properties like the state of ours was. We were given 1 front door and 1 back door key, told to pay to get them cut, send the receipt and Goodchilds would pay (this was February... still no money from them but we did as we were told to so out of pocket, yes a small amount but it's the principle). Next step was rent- failed to tell us or give us the bank details for rent to go into so had a phone call from them asking where it was, only then we were sent the details to set up a standing order. Their reply time averages probably about a month unless they want something- we emailed a couple of times about things, never received a response and then we were emailed asking to look for the owners car keys as she left them behind- but got no acknowledgement of our previous email! We were then incorrectly and unlawfully issued with a Section 21 Notice (basically the piece of paper that says the owner wants their house back, have a cheeky google if needs be, we had done nothing wrong). Goodchilds were politely advised of the 4 errors of the Notice that had been issued, no acknowledgement from the member of staff we'd been 'allocated', nothing at all. (Still had no reply from our other email either!). Escalated the issue up to the manager/owner who was extremely apologetic and told us not to worry, it had been wrongly issued, he would speak to the staff member, we didn't have to move etc etc. We'd already found somewhere else to move and informed them, again by email, the date we would be moving- received no response from that. The day of handing the keys back over was painful, staff member was point blank unpleasant and made things uncomfortable, we were given a pen that didn't work to write our new details down and that took nearly 20 minutes. We were told full deposit to be returned, nearly £1,000 of my money took a month to be returned. Contacted deposit scheme who said it had been released and was basically sitting in their account waiting accumulating interest waiting to be transferred, all the while we have moved into another house and were further out of pocket. We tried chasing and chasing to no avail. Emails unanswered, phone calls not returned and if you want to speak to a member of staff, they're always 'on lunch', 'on a viewing', or 'on a day off'. Estate agents typically have a bad name, but jeez I know now why...

Fantastic experience: Moved from overseas into a rented property with the help of Goodchilds. Cannot recommend them highly enough. They went the extra mile given my overseas add a few extra complications. Hollie, Vicki and Jason did a fabulous job!

Fantastic experience: I recently rented a property from Goodchilds. Hollie, Chris and Jason dealt with the procedure in a very professional manner. They made you feel welcome and the experience was made friendly and relaxed. Well done to you all. Thank you.

Fantastic experience: Dealt with Holly from the first viewing through to the move and they also offer very good assistance with any issues after you move.

Fantastic experience: Dealt with Holly for the move, went very smooth and moved into a lovely house. Consistent communication throughout and all queries answered in quick time.

Fantastic experience: Brilliant service from Jason and Chris. They went the extra mile to help me with my mortgage and house sale. Got me a good price with no hassle. Highly recommended.

Fantastic experience: I would highly recommend Goodchilds ~ sold our house quickly and efficiently ~ Chris and Jason were invaluable with their knowledge and experience to help smooth the way.

Negative experience: Very poor quality. Very unprofessional behaviour. When letting property of them be careful because they hide information....when have some problem with the property they don't put attention. When is time to bring back deposit they lie for many many things to do not do it. The most worst agency ever.

Fantastic experience: Dealt with Vicky at the very stressful time of moving from rented to our own home and I couldn't have asked for more. She was fantastic and I would highly recommend Vicky and Goodchilds to anyone. All the best to the whole team

Negative experience: The worst agency ever. I don’t even know where I should start. I rented with them for 6 months, and everytime I had a problem I sorted it myself, they could never get in touch with the landlord, everytime I was calling em the answer was “ we’ll give you a call back “ and when I try to finish my contact with them they want to pay additional money 75 pounds.

Fantastic experience: Jason was very helpful and patient and did a brilliant job for us

Fantastic experience: Rented for 6 months. Had no trouble, house was in a great condition when we moved in, Land lord was great. When we moved out, we got the full deposit back( - checkout fee)(house was in same state when we left), staff were friendly and helpful. Has been one of the best companies we have rented from.

Fantastic experience: Vicky was very quick to respond to our issue in the rented house. I was kept updated by email and phone, and a tradesman was arranged and with us within 24 hours. Thanks for the super response. All is well again!

Fantastic experience: Goodchilds have been absolutely fab! I’m on my second rented property through them and the transition between moving from one house to another was brill, the girls in the office are lovely and so helpful. Can’t fault at all.

Fantastic experience: This is the second property I've rented from goodchilds with zero issues, the team have always been quick and efficient getting back to be and I've always been kept up-to-date with what's going on. I highly doubt it'll be the last time I use them and can't recommend them enough.

Negative experience: The worst agency ever. I don’t even know where I should start. I rented with them for 2 years, and everytime I had a problem I sorted it myself, they could never get in touch with the landlord, everytime I was calling em the answer was “ we’ll give you a call back “. Ive been waiting for my deposit back for a month because the landlord was accusing me for damage in the house that was actually there before I moved(as I have pictures taken by the agency) . And they didn’t let me know that they will take out 162.50£ out of my 862.50£ deposit for damage repairs. Its a bit funny how is a fixed price isn’t it? Anyway, I had to get the pictures to show them to Vicki cuz for some reason they didn’t have them in the system anymore. Another funny thing here, how can you lose some pictures of a tenancy agreement especially when I had to sign every single page of pictures which is a bit useless. Also 2 years ago when I moved there, I had an annual gas check and they removed the gas pipe from the cooker. And this year the landlord accused me for removing the pipe and changing the cooker to an electric one . Why would I remove a gas pipe? And the landlord said he will charge me for fitting the pipe back. How can you do that when I have a certificate from British Gas saying they shouldn’t have a gas pipe in the kitchen due to safety reasons. Thankfully I kept the paper and everything else and they charged me only 70£ for the bushes which at the beginning I remember Vicki said only50£ but in the end it was 70£ for some reason. I definitely don’t recommend this agency. They will never help you, never answer your questions and they’re very ignorant as well

Negative experience: I'm writing this review on the day I finally received my £900 deposit back - after having ended my tenancy on January 3rd and gone through a dispute process to do so. After I moved out, communications from Goodchilds basically ground to a halt (they weren't exactly free-flowing when I contacted them as a tenant). I submitted my notice to vacate, then... nothing. For over a month. I chased up the process, and received an email from Vicky asking if I'd had chance to check over photographs she had sent me (she hadn't sent any at all). I responded immediately and again... nothing. I eventually heard back a couple of weeks later, with information Goodchilds had instructed a damp specialist to survey the property. After that it was complete radio silence. I couldn't get any response from emails at all, and when I called up by some freak coincidence Vicky was never there. I was constantly told she was out of the office, and would call back tomorrow (this despite the fact I actually overheard her in the background on one occasion). Obviously, she never did call. At this point I'd been waiting for two months and not heard a peep from Goodchilds when I could expect my deposit back - or even how much I could expect. So, having run out of options I opened a dispute through MyDeposit (the holding company for the deposit money). I submitted as much information as I had available, and had to wait for it to be assigned to an independent adjudicator. After two more months, the case was finally settled. It turns out, Goodchilds had not only claimed the full £900 to cover the cost of repairing damp damage, but also a further £250 for a professional clean of the property. I have to say I was quite taken aback when I saw this. Goodchilds at no point communicated to me how much of the deposit they intended to keep, then suddenly when it comes to claim they want above and beyond the amount I paid for a deposit. Luckily, the arbitrator seemed to see straight through their pretty feeble and hopeful case. They allocated just 10% of the damp repair money to Goodchilds - a mere £90. Bear in mind this is an expert legal dispute arbitrator, who read through all of the facts given to them (including a damp survey provided by Goodchilds) and pictures taken, and based off of all that, determined Goodchilds were entitled to just £90. I'd be lying if I said I didn't get more than a little satisfaction from this, I doubt that even covered the cost of the survey itself - let alone the months of lost revenue while the property was still up for rent (yes, they put it back up for rent straight away, so make your own mind up exactly how bad this supposed damp issue was). I was thrilled to finally have the whole process come to an end in my favour, no thanks at all to Goodchilds themselves. I write this review as an enormous "Buyer Beware" tale for anybody else thinking of renting with this Goodchilds branch. Do not expect them to play ball when you move out, do not expect them to be forthcoming with any help in the process, be ready to put up a fight, and do not let them rest until you have your deposit back. They won't make it easy.

Fantastic experience: Goodchilds have been brilliant!! great communication, friendly staff & always available for any queries and good value for money!!

Negative experience: 1 star and that is being generous ,I can't believe what they get away with ,they lie and I've been cheated out of late payment costs ,as a landlord I put my trust in them for 8 years ,no more I've had enough ,high cost repairs ,unhappy Tennant's ,I sort most of it myself and Tennant's are happier ,renting 1 property costing with v.a.t 97 quid ,I've changed estate agent getting a better service for 48 quid ,so much damage done by previous Tennant's which I have had to pay for instead of coming out of their bond deposit ,theft of fixtures and fittings which too I've had to replace at my cost ,ridiculous ,this company should not be allowed on rentals.oh and by the way you will get a sympathetic ear from Vicky when Jason is not doing his job properly but she is his wife .I've had nothing but problems with this company and Tennant's ,I've had my property valued and its worth 10 grand less with damage ,avoid or use at your own peril and expense .

Fantastic experience: Couldn't fault them. The service and help we have had in trying to rent a place from Hollie in particular has been top class.

Fantastic experience: Recently sold a property through Jason and Jorden at the Lichfield branch, property sold within 3 weeks, and all queries were answered swiftly and promptly

Negative experience: Unprofessional and lack of communication between staff, viewed a property and was told it had no interest, went to the office to put the money down and had gone 5 days prior! Had time off for nothing!

Fantastic experience: Great customer service:)

Fantastic experience: All staff very friendly and helpful - highly recommend

Positive experience: Professional and friendly service. The team were always happy to help and kept in contact throughout service

Positive experience: A very professional and friendly service. The team go above and beyond, which is a breath of fresh air. I would definately recomend goodchilds.

Negative experience: The most major error on Goodchilds part was their failure to protect our full deposit under a government-supported scheme. "The full deposit as stated in the AST Agreement must be protected within 30 days of receipt from the tenant." Our deposit was held in their bank account, fair enough, but was only protected for two-thirds of the full amount. If Goodchilds were to go out of business during our tenancy, we would have lost that final third of the full amount we paid at the start of our tenancy. We only found out this after the end of our tenancy ended on a property we were renting via Goodchilds (who acted as landlord and agent), after receiving a letter from mydeposits stating the incorrect amount. Failure to protect a tenant's full deposit is dangerous, and for that reason alone I couldn't recommend enough how much you should avoid Goodchilds. What gives them the right to play fast-and-loose with your money? - Regarding Goodchilds as a management agent, we had several issues with the property during our 18 month occupancy of the Lichfield City Centre property. If you decide to take up a Goodchilds property that is maintained by them, expect your requests for repairs to go ignored or forgotten for months. My partner & I have fulltime careers, and as such we struggled to find the time to chase up maintenance issues during office hours. On the rare occasion we found the time to go down to their office, we were greeted with confusion, ignorance and sheer unprofessionalism. "That still hasn't been fixed? Oh, I thought it was sorted." - was the response we got most often. When we decided to end our tenancy and move, there was an outstanding issue with the bathroom ceiling - an issue which my partner & I had reported several times for well over a *year*. A prospective new tenant came for a viewing and immediately noticed the shocking state of the ceiling - forcing us to lie to them that Goodchilds had acknowledged the problem and a repair date had been arranged (it hadn't.) When we went on holiday during summer 2011, we returned after a week to find the curtain pole in the bedroom had removed itself from above the window and was lying broken on the floor. A pretty straightforward repair was necessary to get it back up - but it took over 4 weeks for this to be repaired. I would have done it myself, but why should I have to when both the landlord and I are paying Goodchilds to handle such issues? At the end of our tenancy it took over 6 weeks for our deposit to be returned to us. When I called to ask why we were still waiting, I was once again faced with a confused member of the team. "Have you not received that yet? Oh, I think we forgot to send the sign-off forms to head office!" - maybe that's because Goodchilds failed to do an official sign-off, yet still charged us £54 for the process. If you can help it, avoid this company.