Home & Manor
Home & Manor is a trusted estate agency located in Huddersfield, committed to providing exceptional service based on five key principles: Professionalism, Honesty, Care, Trust, and Passion. From your first contact with us, we strive to make the process of buying or selling a home a less stressful and more rewarding experience for our clients.
At Home & Manor, we understand that every property is unique and work diligently to maximize its sale price. Our agents bring years of experience and commit to delivering a personalized approach, employing cutting-edge digital marketing strategies to ensure optimal visibility for every property.
Moreover, we have a close-knit and passionate team that treats each client as if they were family. From the initial valuation of your property to handing over the keys to its new owner, we will be by your side to ensure that every step is clear and effective. If you're looking for an estate agency that combines dedication with a genuine interest in your success, Home & Manor is your ideal choice.
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9:30-17h
- saturday: 9h-16h
Photos of Home & Manor
Home & Manor: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,5 out of 5 from 101 reviews
Fantastic experience: ⭐⭐⭐⭐⭐ Home & Manor provides a professional and welcoming property experience. The team is friendly, responsive, and attentive to clients’ needs. Their helpful communication and attention to detail make the overall process feel smooth and reassuring. Highly recommended!
Fantastic experience: I found homes and manner to be excellent from start to finish with my purchase they were always contactable and always kept me informed of any developments along the way special praise to Alex but must say all the team were friendly and professional
Negative experience: Questionable lack of integrity and unclear communication I have bought a number of properties over the last year or so and, based on my experience as a buyer, I can honestly say this has been the worst estate agent experience I have encountered on numerous occasions… 1. A few months ago, I was invited to submit my “best and final” offer by a deadline. After submitting my final offer within the timeframe, I then received a voicemail after the deadline asking whether I could increase my offer further. This left me questioning the purpose of the “best and final” process, as it appeared to reopen negotiations after the deadline had passed. 2. More recently, I contacted the agent within 10 minutes of a property coming onto the market and was told the seller was happy to proceed. I was subsequently informed that viewings had been arranged the following day. This directly contradicted what I had previously been told by another member of staff. The inconsistent communication left me feeling that different buyers were being played against each other, and I ultimately withdrew my offer as a result. 3. On the most recent I was told “the seller has decided to accept another offer but let us know if you want to increase” so despite telling another buyer they have had their offer accepted, they are ringing round other potential buyers trying to get more money….this behaviour in my opinion feels wrong. It would be interesting to see Home and Manors statistics around how many house sales actually get to completion given the way they seem to be treating buyers. I appreciate that agents act for sellers and are there to achieve the best possible outcome, but professionalism, integrity, transparency and respectful communication should still be expected. Reputation is built through how people are treated. As someone who is building a property portfolio, one day I will also be looking to sell properties, and you would expect an estate agent to recognise that today’s buyer could be tomorrow’s seller. I have never done a bad review before ever but this estate agent constantly appears to play buyers off against each other with questionable unethical tactics, appearing to lack integrity with the occasional rude abrupt staff member thrown into the mix. There are so many decent estate agent in the local market, it is imperative you look at staff training and ethics.
Thank you for taking the time to share your concerns. We have reviewed the circumstances surrounding both properties and would like to clarify what happened.
With regard to the first property, when the property proceeded to Best and Final offers, you were advised that your offer was lower than another offer received and that the seller had chosen to proceed with the higher offer. As the agent, we are unable to make the decision as to which offer the seller accepts; this ultimately rests with the seller. Had you wished to increase your offer, we would of course have been required to put any revised offer forward to the seller, and we contacted you at the time to clarify the position and give you the opportunity to do so.
Regarding the second property, this had not proceeded to Best and Final offers. We understand that you had previously withdrawn from a purchase in March/April, and on this occasion your offer was lower than the amount you had initially offered. The seller had decided to continue with the viewings that were already booked, and subsequently received a higher offer. We attempted to contact you by telephone and left a voicemail to advise you that your offer had not been accepted, as the seller had decided to proceed with the higher offer. At that stage, we also explained that there was an opportunity for you to increase your offer, as we were still awaiting proof of funds from the other buyer.
We would like to reassure you that all offers received are presented to the seller and that all buyers are given the same opportunity to have their offers considered. Ultimately, however, the decision as to which offer to accept rests entirely with the seller.
We appreciate that it is disappointing to have missed out on two properties that you were interested in, and we understand your frustration. However, having reviewed both situations, on each occasion your offer was lower than the offer the respective seller chose to proceed with, and we did communicate the position and the opportunity to increase your offer where applicable.
We hope this helps to clarify the circumstances and the actions taken by our team.
Kind Regards
Home & Manor
Fantastic experience: I have a wonder experience in getting my new home with home and manor, all correspondence is on point and the staff is lovely.
Fantastic experience: Very recently, I have bought a property through Home & Manor Estate Agents. All the staff from the beginning to the end of my business transaction have been excellent, professional and informative. They offered timely advice when required and answered my questions promptly and empathetically. I highly recommend Home and Manor to anyone buying a property in the Huddersfield area in order to obtain a high quality experience. Well done and thank you to all the staff at the Kirkheaton office. Kind regards, Dr Vincent Finn PhD, MSc Bio.Med.Sci, BSc (Hons) Nurs., RMN ( Hons), RGN, C.Sci, Cert. Ed, PGCE, FHEA.
Fantastic experience: I’m not the kind of person to bother writing reviews, however, I feel that my experience with Home and Manor has been the best I’ve had to date and I’ve bought and sold quite a few houses over the years. From the very start of the process Kelly came out to value my property and I feel she got the valuation spot on but in addition to that she impressed me with her experience and drive. She convinced me that Home and Manor would provide a first class service. I managed to sell my property for asking price and throughout, I have been kept in the loop at every stage. From viewings to offers everything was kept stream lined with excellent communication from Alex, Amanda, Jack and Lexie. The sale progression has also been amazing with Laura Oldroyd, keeping me updated every week. Over all I think they are absolutely fantastic and would recommend to anyone.
Fantastic experience: We’ve literally just listed our property with Home and Manor, and I already feel compelled to leave a review because the experience has been so positive from the very start. From the moment I met Kelly, I could tell how much she genuinely loved our home. Her enthusiasm, attention to detail, and the way she immediately understood what makes our property special gave us complete confidence that we’d chosen the right agent. Then I met Laura, who came to take the photos, and wow, she’s amazing. She has captured our home beautifully and created the most stunning brochure and descriptions. Seeing the finished result honestly made us fall in love with our home all over again. I’m so impressed with the level of care, professionalism, and passion the team has already shown, even at this early stage. If this is the standard of service from the beginning, we know we’re in great hands with Home and Manor.
Fantastic experience: Home and Manor took on the seemingly uphill task of selling our house in a very difficult market. They perservered and got us constant and frequent viewings and a number of offers. Communication was fast, friendly and very helpful, no matter how stressed I got! I would thoroughly recommend using their services, they were brilliant.
Fantastic experience: Great estate agents. Everyone knows what is going on with your property and can update well. They have made the sale run smoothly thus far.
Fantastic experience: I found the service at Home & Manor outstanding! Amazing communication throughout my whole experience, the brochure and picture done by Lexie were fabulous and showed my home in the best light possible. I would definitely recommend them to anyone!
Fantastic experience: Home and Manor delivered quality communication. Their knowledge of the local market was clear, and they provided honest advice that really helped me make the right decisions. I always felt like a valued client rather than just another transaction. I wouldn’t hesitate to recommend them to anyone looking to buy, sell, or rent a property. A genuinely reliable and professional service – thank you for making the process so straightforward!
Negative experience: It seems that if you are a person looking for a potential tenancy then you aren’t important, in comparison to being a landlord or seller. Communication is poor, with no decency to tell you that a landlord has gone with another applicant which is absolutely acceptable, but this information needs to be respectfully passed on, it takes 2 minutes to send an email.
We am sorry that you feel this way and apologise if our communication caused you any frustration.
For clarity, the property was marked as “now let” at 1:40pm on 18th February. We sent an email to applicants that same afternoon advising that the landlord had chosen to proceed with another application. A number of applicants did receive this notification; however, I sincerely apologise if it did not reach you.
We absolutely understand how disappointing it can be not to be successful in securing a property, and we do aim to communicate outcomes as promptly and respectfully as possible.
Fantastic experience: We moved our house sale across to home and manor after such a disappointing experience and a wasted 10 months on the market with a different agent. Kelly made us feel totally at ease with our initial meeting and we knew she would be pro active and work with us to sell our house, The whole set up process with Laura and Alex was seamless, communication from Lexi and jack with viewings was fantastic, Within days we had numerous viewings and offers with a sale agreed within a couple of months. The transaction of sale was well communicated and Laura helped keep the wheels in motion between all parties, Thanks to all the team would highly recommend Simon & Alison
Fantastic experience: Absolutely first class. Thank you to Kelly, Laura W, Laura O, Alex and all the team.
Fantastic experience: I cannot recommend Home & Manor highly enough. From the very first consultation through to completion, the level of service provided was exceptional and truly reflective of a first-class estate agency. The initial visit and preparation of the marketing details were carried out by Laura W, and the attention to detail was outstanding. Her guidance was clear, considered, and professional, and the presentation of the property was impeccable — setting a very high standard from the outset. Kelly was exceptional from start to finish. She managed all viewings personally, communicated with clarity and consistency, and demonstrated an impressive depth of market knowledge. Her calm, confident approach and highly effective negotiation ensured the sale was handled with skill and precision, achieving an excellent outcome. Once the property was sold subject to contract, Laura O took over the in-house legal communication with my solicitor and the purchaser. Her knowledge, professionalism, and attention to detail were first class. She was proactive, efficient, and reassuring throughout, ensuring the transaction progressed smoothly and without unnecessary delay. What truly distinguishes Home & Manor is the way the entire team work seamlessly together. There is a genuine sense of cohesion, professionalism, and personal care that elevates the experience well beyond the industry norm. They deliver a unique, tailored, and highly polished service that inspires confidence at every stage. Selling a property can be demanding, but Home & Manor made the entire process feel controlled, refined, and expertly managed. I would not hesitate to use them again and would recommend them unreservedly to anyone seeking a premium, estate agency service.
Negative experience: Initially sounded very good in what they where offering and favourable for me to choose them. I found communication was poor, everything was done by email which was not explained by Kelly. Generally emails had to be instigated by myself, and rarely a phone call unless it was by me and then i was at times told to email them. Went to the office once, asked a question was told to email and practically ushered out and not made to feel welcome this was by the owner. Would not recommend unless you where not bothered about sending emails as the main form of communication. It would of been nice when signing up with them that this was how they operated and then it would not of been a surprise. Since doing this review which is my opinion only, and I totally understand about paper trails, however perhaps just a quick phone call to check how I felt things were going. Perhaps even afterwards an opportunity for the staff to get some feedback from me or any other customer would of helped me feel more favourable to the company. Since receiving a response to my review from the owner in the form of a telephone call, in which I was told off and talked over, which in my opinion was not professional at all. I had visitors and the phone on speaker - ooops. I have then since read the response the owner has left and firstly I want say that the money 'saved' was £200 which I happily wanted to give to the buyers. However the member of staff discussed with the buyers the difficulty I had, and they did not pursue the payment. This wasn't a big saving as the owner made out or a big favour. An issue that I didn't want to bring up but I feel now that I need to; I chose to do the viewings myself as I felt I could promote my house better. One viewing inparticular raised my concerns in regards to safety. I had some back to back viewings, I was upstairs, there was a knock at the door, came downstairs and there was 2 guys in my front room. Apparently they had come instead of their mum to view my house. As I was on my own and taken a back by this i was concerned that I was not informed of the change of viewers. I did speak to the office about safety and what happened and that perhaps they should check or get viewers to confirm who is doing the vewing and if there is any change. I dont think anything was done and I never heard anything back about putting anything in place to keep people safe or to feel safe. I can honestly state that the 2 stars I gave in my review is valid due to the experiences I had.
Thank you for taking the time to leave a detailed review and share your experience with us. We’re genuinely sorry to hear that you felt communication did not meet your expectations, as this is something we take very seriously.
We would like to clarify that during your sale, a member of our team proactively worked on your behalf to help achieve savings for you, and at no point were we made aware that email communication was not your preferred method or that you would have liked more regular telephone contact. Had this been highlighted, we would of course have been happy to communicate in a way that best suited you.
Kind regards,
Home & Manor Team
Fantastic experience: Outstanding estate agents. They were extremely prompt in booking viewings and consistently kept track of our progress throughout the entire process. Communication was excellent, and we always felt well supported and up to date. Their proactive approach made a real difference, and we would highly recommend them. Thank you especially to Gabby and Laura!
Fantastic experience: Wonderful service whilst buying our first home. Great communication and very helpful and kind.
Negative experience: I went on Tuesday to look for a rental house, but the experience was very disappointing. It felt like if you don’t choose one of the properties they push, they don’t really care. I was told I would receive a call to schedule a viewing, but I haven’t heard anything yet.
Negative experience: They are so rude
Hello Alice,
Thank you for taking the time to leave a review. We’re very sorry to hear that you feel this way, as providing a polite, professional, and helpful service is at the forefront of everything we do.
We have carefully checked our records but are unable to find any interaction under your name. We would genuinely welcome the opportunity to look into this further and address any concerns you may have. If you could please contact us directly with a few more details, such as the date of your enquiry, the property address, or the name of the team member you spoke with, we will investigate this matter promptly.
Customer service is extremely important to us, and we take feedback seriously. We would appreciate the chance to understand what happened and ensure this is resolved appropriately.
Kind regards,
Home & Manor Team
Fantastic experience: Excellent service from start to finish, professional all the way through from the initial discussion to the photos, video's, listing and sale.
Fantastic experience: After switching from another large estate agent in Huddersfield the difference was night and day. The whole team went above and beyond to get my house sale through. Gabbie kept in touch about the applications. Jack and the viewings team showed my house to dozens of potential buyers. It was a difficult situation because I couldn’t accept a buyer in a chain. They worked to find me the perfect buyer. Kelly and Laura dealt with everything after the offer went in. They had email contact with a very particular buyer who emailed daily. They even pushed solicitors for completion and at every step they kept in touch. I honestly couldn’t recommend them any higher, from the marketing to final sale.
Fantastic experience: Wonderful service. All the staff are very friendly and professional especially the sale service by Laura Oldroyd. She was fantastic. She supported me and the buyer through the whole process. She negotiated and dealt with all the issues that arose. Thank you especially for her.
Fantastic experience: Every member of the team at Home & Manor were so helpful when we were purchasing our home. Communication was prompt & efficient keeping us well informed throughout the whole process. Highly recommended. Thank you to everyone.
Fantastic experience: I cannot praise Home & Manor enough for their professional, courteous, supportive relationship when we purchased our new home via their agency. Despite the complications of the transaction and the irritations causing delays, they treated us as though we were as much their clients as the vendors. We love our new home and don't plan to sell any time soon, however, we would ask Home and Manor to be our agent if that was the case. They were very knowledgeable, and informative, sharing their experience which gave us confidence every step of the way. There is a reason why so many black and yellow boards can be seen across the district. Thank you to Laura O and all her colleagues. Carole Sutton
Fantastic experience: Had my house up for sale within 3 days of requesting, and the whole team were so helpful right through to completion.
Negative experience: Unfortunately my experience with this estate agents was not the best. I constantly had to chase for updates and as a first time buyer, I do not think this should be the case. I received unkind messages from their vendor when I do not think they should have contacted me directly at all. When we finally completed the purchase I never received a call confirming this, just a patronising text messaging 'Hi Leah, come and get your keys.... Laura'. When arriving at the office, I already felt anxious due to the text message, Laura then pointed to myself and another lady in the office to advise how I was 'bottom of the chain and she was top'. This was very condescending and made me feel patronised and degraded. On the other hand Gabrielle was helpful at the start of the process. Buying your first house should be one of the most exciting times of your lives, unfortunately we came away with quite a negative feeling.
Hi Leah,
Thank you for reaching out and sharing your concerns.
Please be assured that we take data protection very seriously. As a matter of policy, we do not share private telephone numbers with third parties. If you believe this may have occurred, we kindly ask that you provide any supporting evidence so we can investigate the matter thoroughly.
We note that the property completed in March, and this is the first time we’ve been made aware of your disappointment. We always welcome feedback and are sorry to hear that your experience did not meet your expectations.
Regarding your comment about being at the bottom of the chain, we’d like to clarify that all clients involved in the transaction attended the office at the same time on completion day. It was a positive and celebratory moment after what had been a challenging sale, and Laura Oldroyd was genuinely pleased to see everything come together for everyone involved.
As someone who also works within the industry, we trust you are familiar with the complexities that can arise during the conveyancing process, and we hope that understanding is reflected in your view of the overall experience.
If there's anything further you’d like to discuss, we’re happy to talk.
Negative experience: Very disappointing experience selling and buying through this agency. Over 21 weeks, we received only five proactive chain updates – anything else was chased or led by ourselves, and when calling our assigned agent, we were met with sighs and a tone that felt like they couldn’t be bothered. Felt like sales progression and chain management were practically non-existent – it felt like both me and my seller were doing their job in terms of chasing and updating on documentation and keeping each other informed. I felt completely in the dark about our own sale because we didn’t have any direct communication with our buyer, which just proves that without clear updates you’re left feeling lost, anxious and out of the loop. Even on the week of completion and exchange we didn’t receive a proactive call or even an email to advise anything about exchange of keys, expectations or next steps. I just sorted it directly myself and then emailed to let THEM know and ask the questions. For the high fees charged, the service was far below expectations. I wouldn’t recommend based on our experience. I have sent an email directly to the firm with a complaint, but we’re yet to hear back and have received a card to request a Google review.
Good Morning Kayleigh,
Thank you for your patience. Your recent complaint was initially directed to a member of our team who was on annual leave at the time. While an automated out-of-office response was issued, the message wasn’t forwarded to an alternative team member in her absence.
The staff member has now returned to the office today, and a full response has been sent to you as soon as it became possible to do so.
Kind Regards
Home & Manor
Fantastic experience: From start to finish Hone and Manor kept me informed how the process was going on with our solicitors, received regular phone calls updates. Friendly staff and knowledge. 5/5 stars
Negative experience: Little to none communication after a few enquires I have heard nothing back. Very unprofessional. I feel for the person trusting them with their property to rent out.
Dear Lisa,
Thank you for your review.
Our system shows two enquiries from you regarding the same property: one on June 20th and a second yesterday. We've tried to reach you to gather more details, both by email (with an online form) and phone. Unfortunately, the online form hasn't been completed, as discussed in our email this morning, the contact number provided in your Rightmove enquiry seems to be incorrect.
We have resent the form to you. Please complete it so we can arrange a viewing.
Thank you, Home & Manor
Fantastic experience: THANK YOU to all the team at Home & Manor, especially Laura & Kelly. I would 100% recommend Home & Manor. Selling my home was personal and difficult but the team made the process so much easier because I felt that they genuinely cared & they went above and beyond. Thank you all.
Fantastic experience: Home and Manor deserves high praise for their exceptional service and professionalism. From the moment I reached out to them, I was impressed by their dedication to helping clients find the perfect property. Alex was particularly outstanding, providing insightful guidance throughout the entire process. His knowledge of the local market and attention to detail made my property search much smoother. Lexie was equally helpful, always ready to answer questions and offer support, ensuring I felt informed and confident in my decisions. Additionally, Kelly’s assistance was invaluable; her friendly demeanor and willingness to go the extra mile truly set the company apart. She made sure that every aspect of my experience was positive, from viewings to paperwork. Overall, the team at Home and Manor exemplifies what great customer service should be. I highly recommend them to anyone looking to buy or sell property in Huddersfield. Thank you for making this experience a pleasure!
Fantastic experience: Exceptional Service from Start to Finish – Highly Recommended! I recently had the pleasure of working with Gabbriella, Lexie and the team at Home and Manor to sell my property in Skelmanthorpe, and I couldn't be more impressed. From the very beginning, they were professional, approachable, and incredibly knowledgeable about the local market. The whole process was seamless – they provided clear communication at every stage, answered all my questions, and guided me through the often stressful process of selling with ease. Their marketing strategy was spot-on, and they were quick to find serious buyers. What really stood out was their commitment to ensuring the best outcome for me. They worked tirelessly to negotiate and secure a great deal, always with my best interests at heart. Their advice was invaluable, and their experience really showed in the results. I highly recommend Kelly Day and Home and Manor to anyone looking to sell in the area. Their professionalism, expertise, and friendly service made the whole experience as smooth as possible. Thank you again for all your hard work!
Fantastic experience: I was very wary of trying an agent that wasn't as established as some of the others, but Home and Manor came recommended. I couldn't fault any aspect of the process of selling my property. From valuation to completion, they were absolutely wonderful. I spoke to most of the staff and each time they had all the info on my house at their fingertips. None of this having to wait while the one member of staff who knew anything about my property called me back! I received good advice, support, understanding and made the entire process seamless and trouble free! I would recommend Home & Manor every time! Why can't all agents offer this level of service?!
Fantastic experience: No issues. Had regular calls to help move things along.
Fantastic experience: Efficient service, made sure the sale ran smoothly and was in close communication with all involved including solicitors, very happy with the experience
Fantastic experience: We put our home up for sale with "Home & Manor" after spotting a beautiful detached house in Kirkheaton..&..popping in a cheeky offer on it..even though our's wasn't even on the market yet. Amazingly the fantastic advert that Home & Manor did for our house..saw it SOLD on the same day our advert went live!!! 3-months later we are in our lovely new home and can happily thank our Estate Agent for helping us move so quickly and easily. All the staff we dealt with were friendly & very good at their jobs..& we can thoroughly recommend them! 5*
Fantastic experience: I want to say a big thank you to Laura and the crew at home and manor,you've done a brilliant job of getting me and my husband our new home,you've helped me through the process and helped me to understand alot of things I didn't know about as a first time buyer. Thank you
Fantastic experience: We are so grateful for the service provided from the very beginning in purchasing our first home. Gabrielle and Lexie were incredible at communicating us through the very start, always available to answer any questions we had as first time buyers and were very quick to respond and professional in supporting us through our offer stage! We were then passed as the sale progressed to Laura O who could not have been more supportive from the start to the end of the entire process, keeping us well informed between the seller and ourselves and always there to help us with any questions. Laura O was professional, kind and supportive and we couldn't have wished for someone better to guide us through the sale progression process as first time buyers.
Positive experience: I used Home and Manor to sell our home. I found the initial contact to be slightly hap hazard but once we had secured a sale, Laura was assigned as our case worker and she was truly excellent at her job. We were in quite a long chain and communication between solicitors became increasingly difficult, leading to delays. After a period of silence between solicitors, Laura was the agent who managed to sort out problems throughout the chain and communicate them to all parties. If it wasn't for her, the chain would have collapsed and we would have lost the sale. On top of getting the job done, Laura was very patient with me, explaining the different stages of the sale, advising on the best course of action and had a very personable demeanor. She kept me sane! Thank you Laura!
Fantastic experience: Excellent service from Home & Manor throughout the sale of my property. From meeting Kelly at the outset, who is very professional and knowledgeable, as well as being friendly and approachable, to dealing with Laura for the completion. When calling, all members of staff knew who I was, and which property I was selling, which cannot be said of all estate agents! Everyone at Home & Manor is very friendly, go out of their way to help, and answer any questions you may have. The number of Home & Manor signs around, says it all. Many thanks to you all.
Fantastic experience: Can't fault them, sold our house within a couple of weeks and supported us through the next stages. Would recommend!
Fantastic experience: We recently had the pleasure of working with Home and Manor estate agency during the purchase of my new home, and I couldn't be more impressed with their level of service. From the initial inquiry to the final completion, the team at Home and Manor made the entire process as smooth and stress-free as possible. What stood out the most was their dedication to ensuring that everything went smoothly and on time. They helped facilitate quick responses between solicitors and made sure any issues that arose were dealt with efficiently. Overall, I’m delighted with my new home and extremely grateful for the hard work and dedication of the team at Home and Manor. I highly recommend them to anyone looking to buy a property!
Fantastic experience: Professional and approachable, excellent communication and a pleasure to deal with
Fantastic experience: Very good service. We was kept informed through the process. All the staff were nice to speak to and made the service as smooth as possible.
Positive experience: The initial contact with Home And Manor was fabulous and the marketing of the property was first class. I felt that once the offer had been accepted it was down to myself to chase for updates and the process from offer acceptance to completion took 18 weeks which caused undue panic
We truly appreciate your kind words about our initial contact and marketing of your property. While we always strive to provide the best service possible, the timescales involved in the legal process are ultimately managed by the solicitors, and unfortunately, we have limited control over this aspect. That being said, we did our utmost to keep you informed at every stage and stepped in whenever necessary to help move things along.
Fantastic experience: Genuinely impressed by the customer service. No fluff, No nonsense tactics like "someone else is interested so act fast" that I have experienced from other estate agents. Very refreshing
Fantastic experience: I approached Home & Manor to sell my house back in Dec/23 when they were just starting out as a new estate agent to a market. I had tried all the local big hitters at the time ie Whitegates, Bramleys, WH Brown and Reid Rain to name a few as they would be your default choice. I then approached Kelly Day from Home & Manor to come to my property and quote me and was impressed by her extremely professional, confident and very passionate approch to sell my house and her company to me and agreed to go with them above all the others as i mentioned above . I was definitely not disappointed from the point i signed the contract agreement in their beautiful, warm, welcoming and boujee office ✨️ every member of their staff , from Laura who did all the wonderful photos and brilliant presentation/discription of my home to Lexie who organised all the appointments and alongside Alex carried out all the assisted viewings for me as I was busy looking after my ill mum at the time. Cheryl was my main point of contact and updated me virtually daily with any new enquiries or questions ♀️ and honestly I cannot speak highly enough of all the staff for being so professional, efficient, responsive, not to mention how really kind and caring they all were helping me deal with things when I had alot of personal issues going on. They certainly went the extra mile for me , it was above and beyond just service it was like dealing with a small family . To sum this up, I would and have recommended Home & Manor to many people already including friends and family and they would definitely be the company I went to again to sell my house %. I still call in to see how they are all keeping and to tell Kelly how extremely impressed I am with how Home & Manor have absolutely smashed the market with a sea of yellow and black ⚫️ boards ( for sale, sold and let ) all over the bourgh and beyond to a point that it looks like nobody else sells houses around here . I know everyone can do a great sales pitch in the beginning and we've all heard it all before, but this company not only talk the talk they certainly walk the walk fantastic estate agents, you won't be disappointed five stars from me, cheers Richard
Negative experience: As the buyer of a property marketed by Home & Manor I found their professionalism rather questionable as they very much sided with their seller to such a degree that we came very close to pulling out from our purchase a few weeks from the eventual completion date. This was due to our vendor delaying our moving in date by 3 months due to issues with their onward purchase and Home & Manor did nothing to try and mediate a solution in any way. I requested a viewing of the property on the weekend prior to completion on the Monday and was told by Home & Manor the vendor was too busy. I spoke again to Home & Manor and advised them that if the property was not in a reasonable condition ( we had not seen the property for over 4 months) they would be hearing from me. After receiving the keys for the property with no one to show us around or how things worked etc as Home & Manor refused to attend the property for the key handover, the reason for the vendors not allowing us to view the property prior to completion became blindingly obvious, the state of the property left much to be desired. I rang Home & Manor within 1 hour of receiving the keys to advise them of the poor condition of the property including kitchen cupboard doors missing, electric wires hanging out of walls, wisteria so overgrown we couldn't open the french doors to allow access for the removal men, drawer units with screws sticking out and no bottoms in them, log burner with broken glass and filthy condition, electric sockets hanging off walls, holes in the plaster work where items had been removed, gates that were screwed together to stop the surrounding fence falling down, cigarette and joint roll up tabs littered the flat roof of the kitchen which had been thrown from a bedroom window, dog poo left on the front garden area etc etc in all 25 points of neglect and poor condition were advised to Home & Manor, they refused to visit the property to see for themselves the state the property was in and simply replied to my complaints that they had not acted in a professional manner and considered our interests at all as purchasers, by telling me to contact my solicitor to complain to the vendors solicitor as there was nothing they could do. I would not recommend anyone should either use these people to sell or buy a house through, I found them totally one sided and unprofessional.
We are sorry to hear that you were dissatisfied with aspects of your experience. As an estate agency, our role is to facilitate the sale process, but we must operate within the instructions of our clients and the legal framework governing property transactions. While we understand that delays in the chain were frustrating, the timescales related to the legal process and the vendor’s onward purchase were outside of our control. Similarly, we were unable to grant access to the property without the vendor’s consent, as it was still legally their home until completion. Regarding the condition of the property upon handover, we appreciate that this must have been disappointing for you. However, any issues related to the property's condition at the point of completion are matters that must be addressed through the solicitors, as we advised at the time
Negative experience: not at all Impressed very bad would not use them. only put one star as wont let me post with any less shame you cant use minus stars
Thank you for your feedback, you haven’t mentioned anything specific that you were disappointed with. Despite the difficulties in communication, we successfully achieved a great price for the property and guided the sale through to completion.
Fantastic experience: Absolutely amazing service from beginning to end. The whole team amazing, kept up to date with everything. Such an easy process on both the sale and purchase. Thanks again Home and Manor highly recommend Stead - Ryedale
Fantastic experience: Great experience using Home & Manor to sell our house. From the offset they were professional and clearly knew their trade. We had offers on the table 2 days after it went live and they followed through with the sale and ensured everything went as smoothly as possible. Highly recommend this local business.
Fantastic experience: Friendly, professional staff and very easy to deal with.
Fantastic experience: My experience with Home and Manor has been fantastic. Great communication and they kept me informed every step of the way. The staff are friendly. They clearly take pride in what they do. I would certainly highly recommend.
Positive experience: From start to finish Home & Manor looked after our family and stayed in touch with regular updates. On the day of the move they were very supportive and made sure we knew what was happening. I would highly recommend them for all your home buying needs.
Fantastic experience: Special thanks to Laura who was our vendors estate agent, she consistently chased the chain to keep it moving, she was always available with help and advice. Thanks Laura Highly recommended
Fantastic experience: Thank you for finally selling my property. Appreciate the effort put in to bring this to closure.
Fantastic experience: Professional and well structured team. Gabby and Laura were my key contacts and both great. App is really helpful when you’re booking in viewings. Would recommend and use again.
Fantastic experience: I have had a great experience selling my house through Home and Manor. Everybody that I dealt with was very helpful, nothing was ever too much and with it being the first time I have sold a house I felt I could approach them with any worry or anxiety I had.
Fantastic experience: Very friendly, helpful staff made the whole experience far less stressful than we thought it would be.
Fantastic experience: Home and manor helped with the sale of my house and I have to say great service from start to finish!
Fantastic experience: Very helpful and always on hand when needed.
Fantastic experience: Can highly recommend Home & Manor. Everyone we came into contact was friendly and extremely informative. There was a personal touch and professionalism throughout
Fantastic experience: We are so thankful and appreciative of the service Home and Manor have provided us through the process of buying our first home! Kelly and the team were amazing throughout and made the journey feel so much more personal and stress free, especially from Kelly as she really did help us see the vision! They’ve been very reassuring and responsive which is exactly what we needed through our home buying journey. We are so glad we went through Home and Manor, I would honestly recommend them to anyone buying or selling their home. Thank you for making our experience so positive!
Fantastic experience: Laura and Team where absolute amazing and really had to work to get the nail biting finish we all had All the houses in the chain were under the Home and Manor banner and this made the finish push a lot easier. If we had had all different Estate Agents, I have. no doubt that we would still be waiting for the finish line Well done to all
Negative experience: Would leave 0 stars if i could. They added a sneaky clause where if the tennant or any of their relatives decide to purchase the rental property from you, you have to pay a big sale fee to home and manor. Disgusting
We want to clarify that this is a standard practice across the industry, and it is clearly outlined in our terms and conditions. The fee reflects the role we played in introducing the property to the client and facilitating the transaction all the way through to completion. Our goal is always to ensure transparency and fairness, and we appreciate your understanding. Should you have any further questions or concerns, feel free to reach out to us.
Fantastic experience: From Meeting Kelly Day (Company Director) over 20 years ago I have been a lifelong customer due to the exceptional ongoing hands on customer care backed up with a dedicated enthusiast & passionate friendly staff. Having dealt with Laura Wilkinson (Valuer) Alex Green Sales & Letting or Lexie & Gabby sales consultants the 24/7 support and expert advice I have received over the years from all departments has been invaluable. Home & Manor is an outstanding progressive estate agent and although in its infancy has taken the Huddersfield market place by storm! Thanks to all you guys in all departments for the ongoing exceptional estate agent customer experience. It’s so much appreciated and thanks to every one of you for always willing to go the extra mile with no fuss even outside of office hours is Wow!!! I cannot recommend Home & Manor highly enough!! You are Simply The Best at what you do!!! Your Loyal Client Gordon Boyd.
Fantastic experience: Home and Manor are without doubt a 5 star estate agency that deserves the highest praise possible! We cannot thank the team enough for how they conducted the sale of our property from start to finish.From Kelly coming to value our property,Laura who took the photos,Gabbie who did the viewings,Alex and Lexy who answered all our queries and Laura who looked after our sale when we accepted our offer they were professional,courteous,helpful and above all a joy to work alongside. After being with another estate agent for 6 months and finding the whole process poor we decided to change to Home and Manor.Our property was listed on the Thursday,by Monday we had eleven viewings lined up and on the Tuesday we accepted an offer!.If you live in and around Huddersfield there is a reason you see so many Home and Manor sold signs everywhere,simply because they know exactly what they are doing and they are very good at it!.They kept us informed every step of the way,answered all our calls and after every viewing feedback was provided quickly via the handy app you download!.The photos and the description of our property when it went live were superb also. Today we started our new life after completing and Home and Manor will always have a special place in our hearts for helping us to achieve this. We wish them every success for the future,they certainly deserve it! Graham and Jade
Fantastic experience: Home & Manor have been amazing. They have sold my property and have assisted with every step of the way. If I could put a higher rating I would!
Fantastic experience: Selling mum's house has been a difficult and emotional time for me. Thank you to the whole team for your help and support.
Fantastic experience: Very helpful and professional staff 10/10
Fantastic experience: Absolutely brilliant. At first, I tried to sell my home through another estate agent (Large brand estate agent chain) who I’d been letting through for years. As the property was empty this estate agent was responsible for attending viewings. After four months and 20 viewings with little joy, I changed estate agents to Home and manor. These guys sold my house within days, on the first viewing for the full asking price. I don’t believe this was just luck. Speaking and dealing with Home and Manor, they sort of have this flair about them. Being local to my home I believe they sold the area and actually sold my home whereas I can only imagine the other Estate agents just opened the door and did little else. For this I cannot recommend Home and Manor enough. They are just brilliant.
Fantastic experience: I submitted an application for rental but unfortunately the landlord went with someone else. The service however was fantastic. Within 24 hours I had a viewing, submitted an application and received a courtesy call to let me know that another applicant had got the property. It was greatly appreciated so I wasn't left waiting.
Fantastic experience: Absolutely first class service. Never used Home and Manor before but they seemed to be advertising everywhere so thought we would give them a try and very pleased we did. Kept us updated regularly at every stage of the selling process from viewings up to completion. Thank you so much.
Fantastic experience: Thank you to Cheryl for all of your help purchasing a property through Home and Manor, Cheryl was the most helpful person throughout the whole process and if it wasn't for her, I really don't think it would have gone through when it did. Cheryl is a real asset to Home and Manor.
Fantastic experience: Really good customer service, which made buying our first house so easy and straight forward. Especially Lexie and Cheryl, who were both so helpful from start to finish, even when I requested multiple viewings and access to the property. Both kept me up to date and were in regular contact with me, very quick responses to emails, and kept having regular phone calls throughout the process. Home & Manor also introduced me to Matt at The Mortgage Avenue, who was also absolutely brilliant! Couldn’t recommend both services enough, and wouldn’t hesitate in the future to use them again.
Fantastic experience: Home & Manor assisted me in my purchase, not my sale. However, I was thoroughly impressed with their professionalism and overall standards of quality. Kelly couldn’t have been more helpful in assisting me with multiple viewings of the property. Cheryl was fantastic in keeping me apprised of developments and keeping me in contact with the vendor - which was a massive help with my situation at the time. I cannot recommend them highly enough and should I ever move again Home & Manor would be my first choice for representation.
Fantastic experience: Friendly and professional staff. Nothing was too much trouble. Would definitely recommend
Fantastic experience: We have just sold our home (STC) and are also in the process of purchasing a house with Home & Manor. We have nothing but praise for how supportive Home & Manor have been throughout the process; namely Cheryl, Lexie and Alex who have become friendly faces and friendly voices on the end of the phone! Nothing is ever too much trouble and you can rely on them to action things quickly and professionally. It feels like you get a very personal experience from Home & Manor - this is our 3rd move, so we know this is rare. Would recommend Home & Manor to anyone. Thank you all of you for helping us sell our home and finding our dream home!
Fantastic experience: I think the Team @ Home & Manor have been so helpful and shown a lot of empathy going through the process of moving. Comparing to other Estate Agents I’ve been dealing with for my onward purchase Home & Manor have been a breath of fresh air, where they’ve be honest and transparent throughout the process. I would definitely recommend Home & Manor if you wanted a friendly and trustworthy Estate Agent. Thanks very much, Rob.
Fantastic experience: Home & Manor are in a class of their own. We couldn’t fault a single thing. Friendly, professional, respectful, keep you informed every step of the way and a phone call/ email away to answer any possible questions you may have. Special thank you to Laura, Cheryl, Lexie and Alex for going over and above. Nothing was too much trouble. We would highly recommend Home & Manor to anyone! Thank you all for all your help, support and advice during this process. Kindest regards and thank you so much again. Kerry J
Fantastic experience: I am in the process of selling a house with Home and Manor and throughout their service has been exceptional. They have kept me informed at every stage and every member of staff I have dealt with has been polite, positive and helpful.
Fantastic experience: Home & Manor has made selling our home hassle-free. We were so impressed with the whole sales process; from better photographs of the house, which show cased its true potential which resulted in more viewings and therefore a sale. The communication we received kept us informed every step of the way. We found the staff very knowledgeable whilst also been personable and approachable. We highly recommend Home & Manor.
Fantastic experience: Cheryl and the team at Home & Manor were extremely professional throughout both the buying and selling processes. They kept very good communication with us throughout and helped reassure us and make everything as stress free as possible.
Fantastic experience: Having never sold a property before Home & Manor help us through the process with ease and they were like family and not a estate agent the whole team we met are a very friendly bunch made us feel comfortable with the process our property sold in a short time with their help ... Well done and good look in the future Kelly & her team
Fantastic experience: We can't really explain just how much of a breath of fresh air dealing with Home & Manor has been. We had a bad experience with our last agent, especially around communication, but Home & Manor couldn't have been more different! The service we've received has been so good - constant friendly, useful feedback and communication, we haven't been left in the dark once. We have a young family and they have been brilliant at working around our schedule, always making sure viewings work for us, and they have done every one of them,(which I didn't think happened anymore!). They even did one outside of their working hours to accommodate us. Not only that but the quality of potential buyers has been excellent, and we trust Home & Manor implicitly to sell our home and make it the best it can be. Their advice when coming to value our property was also brilliant - Kelly didn't need to do it 'for free' but it really made us think she cared about us and selling our home. The other members of the team also visited us so everyone knew what they were selling. We wanted to say a huge 'thank you' for restoring our faith in estate agents and making us feel hopeful about putting our property on the market. It's still early days but long may it continue!
Fantastic experience: Thankyou to the team for a great service in the sale of our property.They are all very professional and knowledgeable and would definitley recommend using Home and Manor
Fantastic experience: Home and Manor is a local estate agents for us and this was the main reason why we decided to use their services. We could not have wished for a better service; Professional, Knowledgeable, Attentive; Friendly , easily contactable and always keeping us informed of any interest shown in our property at all times. Highly recommended by us.
Fantastic experience: Lexie was wonderful. She answered all of our questions and was great to help to us. Very professional and friendly service.
Fantastic experience: "After dealing with Kelly and her team, I learned that she had set up under the Home and Manor brand. I had been struggling to sell my property and learning about Kelly's new venture; I gave her a call. Kelly and her team, particularly Cheryl, have been the ultimate professionals. They don't make promises they cannot keep; they turn up on time, give solid advice, and always stay connected, even if they have nothing to say. Home and Manor are reasonable in the fees that they charge. To make sure they understand the property and its location, I have had visits from both Kelly and Cheryl which will give them a deeper understanding of what it would feel like to live in the area and how the property presents itself. I have no hesitation and highly recommend Kelly and her team at Home and Manor; their service is fantastic! Thank you!"
Fantastic experience: Called home and manner to discuss putting my house on the market. Really friendly service and the team talked me through the whole process and the benefits of picking them as our estate agent. Wouldn’t choose anyone else, thank you Lexie for looking after us on this journey.
Fantastic experience: I viewed a few properties with home & manor last month and I found them very helpful. I found Lexie amazing on the viewing and Cheryl at answering any questions I had. They where quick to get my viewings booked in and where amazing passing me over to their Mortage team where Matt really helped me with my Mortage. I will definitely be using them again.
Fantastic experience: I have recently viewed a house with Home & Manor, I called up the office and was met with a friendly member of staff who was able to get me booked in for a viewing the same day! I then met Lexie and the property later that day, she was excellent! She even passed me over to a member of the mortgage team to help me with my first house purchase, I found them super helpful which I really appreciated being a first time buyer!
Fantastic experience: I recently had a property valuation on my house by Home & Manor, i found them amazing! The team was brilliant, Lexie was able to book me in for the very next day. The valuation went super well and i had my valuation report within 15 minutes of Kelly leaving. Overall great experience and will be using them again!
Fantastic experience: I have viewed a few properties through Home & Manor with Lexie and I thought the service was excellent and very professional! They made sure that all appointments work best for me and I found them very helpful. I would 100% recommend using them!
Fantastic experience: Kelly and the team are extremely professional and provide a high level of service. You can easily tell they have years of experience behind them. I have no hesitation in recommending them to anyone looking to sell their property.
Fantastic experience: Our experience using Home and Manor has been a great experience. Everyone we have dealt with at the company has been hugely helpful and all communication has been quick and responsive. We would definitely recommend using Home and Manor to others.
Fantastic experience: "I have just placed my property for sale with Home & Manor following a recommendation from a friend. My first contact was with Kelly who was very professional in her approach, she explained the way that their agency do things 'slightly differently' and made arrangements to view and value my property. She was punctual and had certainly done her homework before she arrived and seemed to know more about the property than I did (for which she did not take all the credit but passed some of the 'glory' to her colleagues). We arranged photography and for her to be here at the same time so that she was happy as well to be giving the directions to the photographer. On initial discussions and looking at the excellent photographs in the office her colleagues, Cheryl, Lexie and Laura, were all involved and had obviously viewed the photographs before I arrived all three giving suggestions and comments about what should be in the brochure. When the brochure was produced I was asked to make comments and suggestions if there was anything that needed changing, adding or indeed was wrong. Laura made changes (minor) where I thought it was necessary but overall I was impressed with the content and choice of wording and photos. Within a couple of hours it was advertised, certainly no hanging about at this agency. I feel very confident that the new modern style that they have adopted will be very successful and I wish them all well."
Fantastic experience: I am currently buying a house from Home & Manor estate agent and they have been so helpful. Anything I asked them wasn’t too much of an ask and there was no task to big or too small that they couldn’t fulfill. They have kept me informed through all the processes of buying a house and made it easier to understand everything as at times it can be. They were great and highly recommended.
Fantastic experience: We used Home & Manor for the sale of our house and they were excellent. The listing was done quickly and professionally. Laura, Cheryl and the whole team kept us up to date at every step and made the whole process easy and stress free. Would not hesitate to recommend them.
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