Winnard Property Group

Fantastic experience: Winnard Property Group delivered a fantastic experience from beginning to end. Their team was professional, responsive, and highly knowledgeable, making the entire process straightforward and stress-free. They kept me informed at every stage and were always happy to help with any questions. Their dedication, excellent service, and attention to detail truly stood out. I would confidently recommend Winnard Property Group to anyone seeking exceptional property services. Five stars!

Fantastic experience: We have been with Winnard for almost ten years and they are always happy to help if there are any issues with the property. Charlotte helped us with a leaky shower and a broken washing machine so fast and was a real life saver.

Fantastic experience: I needed help finding a new Rental property Charlotte Ryan and Jade went far beyond my expectations and found us a new home that is far beyond my expectations. infact it’s perfect Can I offer our heartfelt thanks to the effort the whole team provided over the Christmas period I would recommend the whole team for there endeavour and professionalism.Once again many thanks

Negative experience: DO NOT USE THIS COMPANY …. Rented a property for the last 6-7 years , damp all over the house , leaking kitchen ceiling , bathroom wasn’t fitted properly and the bath wasn’t even fixed to the floor . Left mold all over the wall for YEARS even though it was reported constantly , when my partner was 9 month pregnant they sent a young lad who knocked all the plaster off the wall in the front room then left to get supplies and never came back , bare brick and hole in wall was left for us to bring home a newborn baby …. Rent goes up every year without addressing problems in property . Finally after YEARS of complaints they finally came to fix the bathroom and then decided to evict us because he’d rather sell the house than fix it …. Now this morning we have woken up with no hot water and 2 young children in the house ….. PLEASE USE SOMEONE ELSE

Negative experience: Unresponsive and uncaring, at best. One star because the system won't allow me to give them zero. Property I have rented from them had no hot water for 3 days and no heating for 4 days after I moved in. They said it would need "cleaning", but didn't say they hadn't touched it at all in the 9 days between viewing and occupying, that it would be utterly filthy with hair, mould, food and other waste from the previous tenants. They only mentioned need to clean when they contacted me by email the day before my confirmed move-in date, by which time I had already ordered furniture to arrive on the Saturday. Their "solution" to leaks, filth, lack of heating and water, was my giving back my keys, rather than being able to achieve the very basics. I cannot return my keys. Winnard reacts with shock and horror when asked to complete these very basics.

Negative experience: This is one of the worst estate agents a landlord or tenant can use. I recently lived in one of their managed properties (was not the main tenant on the contract so they won’t have my name on record) and this is a horrible company to deal with. When we lived there, they were so cheap and would not fix hazardous issues that were of safety concerns. They are extremely unethical and is just milking off of people both landlords and tenants. When we moved out they fraudulently claimed things were not clean and just kept making lies and fabricating things including invoices and receipts. They are first class scammers and took so much of the deposit. They are very happy to eat your hard earned money up. Never rent or use this horrible estate agent to manage your properties there are much better estate agents out there that are not cheap and give good services to tenants. Most of the staff in here are also super unfriendly, it seems you have to be some sort of a special person to work here as well. For people who are supposed to be experts and professionals in real estate they surely don’t seem to know anything about the laws and regulations of estate management.

Fantastic experience: Winnard and Brown have always been fair with me and have dealt with any problems appropriately.

Negative experience: Negative experience. Enquired online about viewing a property. Waited a week to see if they would email/ ring me to arrange a viewing. Nothing. Then received an email 9 days later to register my details & book a viewing online but despite fitting the income criteria, no adverse credit /ccjs etc - it said registration unsuccessful. I then tried again incase it was an automated mistake & it said " no more viewing times" yet property's been on a month & they've had to reduce it it once. The email also states " access our tenancy application form here" but the link doesn't work. If they're relying on online enquiries instead of human contact then at least make sure forms work . Bad first impression. No excuses really. Such a shame as I had the cash deposit , a flawless credit score & in no chain !

Negative experience: Disgusting company with no morals or care for tenants. I would strongly advise against anyone using Winnard for the purposes of a rental. Throughout our tenancy we reported issues and we were constantly being gaslit and forced to deal with the issues by ourselves, such as mould due to poor insulation and lack of access to the electricity meter room in our block of flats. As a letting agent, you are paid to manage a property and have a duty of care to tenants. This is something that Winnard Property Group fail to understand. They repeatedly made admin errors such as incorrect information about the end date of our tenancy and lost keys/accusing us of sending the wrong keys upon check out. We vacated the property at the beginning of January 2025 and it is March 2025 and we still have not received our deposit back due to seriously poor organisation by Winnard Property Group and claims that we left the flat dirty which is not true. We had to start an official claim through the deposit scheme to resolve this, which no one at Winnard bothered to respond to, so the case is now about to be dealt with by an adjudicator, further prolonging an issue that could have been resolved months ago. Darren, who is the Executive Director, is a nasty excuse for a man and I sincerely hope that reading this will dissuade others from having to ever deal with him.

Negative experience: Horrendous. As a tenant I would advise avoiding this company at all costs. They've kept hold of our deposit for over a month since we vacated the property due to problems at their end, and now they have the cheek to try and charge us for cleaning costs when I broke my back to return the rental in the condition that we received it in, incredibly insulting, spineless and I can't imagine that they would be pleased if a company treated them or their family with such disregard or lack of respect. Still have not had our deposit returned. Many other unprofessional instances throughout our tenancy such as incorrect information about the end date of our tenancy, lost keys/accusing us of sending the wrong keys.

Fantastic experience: As a landlord, I would recommend Winnard for lettings and managements Thank you for a great service

Fantastic experience: Winnards have been an absolute dream to work with. I had Charlotte show me round the property, who turned up on time and was very courteous and helpful. Samantha has been my main point of contact during the start my tenancy journey, and she's been so accommodating and a great communicator. Can't fault their service :)

Fantastic experience: From beginning to end of my viewing of the property in Orrell, all questions asked were answered. My fridge/freezer couldn’t fit the space so Ian a Winnard colleague, advised it could be accommodated by altering the work top. I felt at ease in Ian’s company. He was open, honest and helpful. I knew he would be a good landlord. (Sorry can’t do technology)

Fantastic experience: I found my new home via Rightmove, where Winnard Property Group had provided excellent photos and floor plans. I viewed the property with Angela. She arrived exactly when she said she would, and was able to answer every question I asked. I communicated with Samantha in the office by email and phone. Nothing was too much trouble. My move was due to difficult personal circumstances, and the team really helped make it as simple as possible.

Fantastic experience: Solution led attitude towards customers. Quality properties for renters. Too many agents look down on renters, forgetting people rent for different reasons. This is not the case with Winnard. Professional at every interaction. Feels like renting a prestige property from a prestige company.

Fantastic experience: Highly recommended, fast and professional approach from start to finish. Many Thanks

Negative experience: Awful experience regarding an enquiry about a property. Just sold a property and ready to buy another as soon as I find one I like. Property no longer on the market, attempted to engage in conversation about anything else similar on the market and the lady came across as though she could to wait to get off the phone, awful telephone manner. Will buy through another company

Fantastic experience: 10/10! Winnard team has quickly recognized our potential during our first offline meeting at a house viewing and got us an early viewing right after. We’ve found our new home from just two viewings with them. They respond fast, and are always helpful.

Fantastic experience: Our company used there letting service. Highly recommended must mention Angela who was faultless. Took all the stress away and found us perfect tenants. Wouldn't use anyone else now. Well done

Fantastic experience: katelyn was really helpful and supporting during every step of the process.

Negative experience: This company is so unprofessional, made arrangements to view a property on Saturday 2nd March & guess what they had us waiting 20 mins & never turned up, no phone call nothing. They then had the audacity to contact me today by phone and got their own company name incorrect. They then attempted to push the blame on myself saying they stipulated a different meet time. Absolute joke couldn't manage a you know what & where. Avoid this company if you want a decent outcome to your sale.Total inadequate staff who require training in manners and ediquate whilst dealing with the public. Rant over !!!!

Negative experience: I emailed them about a property for rent no reply. Another property came up this time i telephoned and gave my details i asked could i have an afternoon viewing no we do block viewing when at our convenience never received any communication from them so glad i am not a landlord

Negative experience: Horrendously unprofessional. Don’t bother wasting your time with these lot. Booked a viewing and the agent didn’t show up, they also double booked so another person was waiting with us. Nobody answered the phones and had the audacity to email us to confirm our attendance beforehand. No apology, no follow up nothing. I spent £20 on Uber to get to this viewing and one week later - nobody has been in touch. Disgusting.

Fantastic experience: The best letting agency I've ever used! Been renting for 10 years, relocated 3 times, used many agencies. I'm very picky with places I live. I rented two properties from them and both was really good. They always has highest quality houses/flats for very reasonable prices. Staff are very friendly and professional. Quick response to emails as well. Never had any problems if something broken and need to be fixed, everything was sorted straight away. The property I am renting now of this agency is absolutely stunning. Can't be happier with their services. Thank you :)

Fantastic experience: Winnard and Brown, particularly Caitlin, were absolutely fabulous whilst we went through the progress to rent. They were very professional, helpful, and really supportive. Easily the best experience I have had with an estate agents. Thank you again.

Fantastic experience: Winnard Property Group deserves major kudos! They came through when we needed a new place just before the holidays. Their professionalism and quick action made the whole process smooth as silk. It was the perfect New Year's gift! If you're in the market for a new home, these guys are the real deal. They found us a perfect place according to our requirements. Big thumbs up for making our move stress-free.

Fantastic experience: As an 'Amateur Landlord' I have found Winnard Property Group an invaluable source of guidance and support for over ten years. The team have managed my rental property and tenants particularly well and helped me be a good landlord. I have no hesitation in recommending their services.

Fantastic experience: I have been with Winnard Property Group nearly 3 years. All issues regarding the accommodation resolved with the minimum of fuss and with a quick turnaround too. The office staff are always courteous and go above and beyond to help with any problems that I may have. Highly Recommended.

Fantastic experience: Winnard Property Group are very professional & courteous. Any problems I may have are dealt with very quickly & efficiently. Emails I send are replied back same day, staff are extremely helpful too

Positive experience: We have used Winnard Property Group for several years and have always found them to be helpful and quick to act if any issues have needed dealing with.

Fantastic experience: I have lived in my property for 2 years and it has been really easy from the start. I moved in a week after viewing it and any issues have been sorted out quickly. Would definitely rent with Winnard again.

Negative experience: I applied for a house and for two weeks I was waiting for an answer, then I called and found out that the house was given, they didn't even notify us and I think they didn't even check us, we were waiting and they made us waste our time for nothing, unserious, unprofessional and I have many like-minded acquaintances! They don't care about people at all.

Fantastic experience: I can not thank you everyone at winnards enough especially Angela who went above and beyond. Highly recommend and all so friendly.

Fantastic experience: I would like to thank Stephanie at the Standish Branch for ensuring that a prompt and successful outcome was reached about a rent increase within 24 hrs. Many thanks once again WPG.

Fantastic experience: The staff at Winnard are so friendly and I had a great experience with them. Exceptional customer service

Fantastic experience: Craig is the most professional person I have met. Very knowledgeable, friendly and helpful. Would highly reccomend winnard property group for all services.

Fantastic experience: Excellent customer service, which is a rarity nowadays, I am more than happy to recommend Winnard & Brown. I was fortunate to speak with Louise who was extremely professional, knowledgeable, helpful and very patient with me. Nothing was too much trouble for her in helping me understand the new rules and regulations regarding tenancy applications. It is a breath of fresh air nowadays to find a member of staff who is willing to take the time and trouble to be so kind and helpful, Louise is a credit and an asset to the company.

Fantastic experience: I just wanted to share my experience with Winnard Property Group. I spoke to someone there called Katelyn today as I needed some advice on a property that I let out as I was unsure were to turn. Katelyn was not only extremely knowledgeable on legal matters but she was very sympathetic listening to the concerns I had about the issues with my tenant and she gave some great advice. I won’t hesitate to use their management services in the future should the need arise as well as recommend them to my friends and family.

Positive experience: Absolutely the worst agents for tenants and landlords. When we first enquired about a property the person we were due to meet was late at their office, and still seemed drunk. Once we had viewed the property we said it needed decorating, which these guys said it would be fully decorated. Moved in and there were still food stains on the walls and burn marks on carpets. Called to find out why it hadn't been sorted and was told it was tough because we'd already signed the contract! Landlord came and was ashamed at the state the house had been let in. Then told us that they had charged her for replacing things like plugs...they hadn't and WE bought the plugs. Over the next few years, all inspections completed with no issues although we had kept asking about decorating, crumbling units and stuff left in the attic. Fast forward to June and we had received notice about increase in rent. Didn't want to but said we would if the issues we had raised would be sorted. Received a S21 eviction notice instead! Once we moved, received the exit report. All of the issues we had raised were now in the report as if we had been negligent in looking after the property! When I dropped the keys off one of their staff even stood in the way of the door saying we owed them extra rent! ***Edited*** Had a call from one of the partners at W&B. We discussed the issues raised in my review. Although I stand by what I said, not everybody or everything at W&B was terrible. Inspections were completed regularly, and any major issues were dealt with promptly through their online portal.

Fantastic experience: Katelyn is always very helpful and quick to respond to any questions. Angela is also polite, helpful and knowledgeable when it comes to viewings and rentals.

Fantastic experience: We have been letting properties with Winnard & Brown for many years now and they continue to be professional and more than helpful when I have needed help and advice.

Fantastic experience: We've used Winnard and Brown a few times now to advertise our properties. They've always been very helpful and efficient with every interaction. They've answered any questions we've had and always gone above and beyond. Both Angela and Katelyn have been fantastic!

Fantastic experience: Winnard and Brown has been my letting agent for 7 years now. I have always found the staff to be courteous, knowledgeable and professional. The level of service and support has been first class, from tenant finding and referencing, to property maintenance and regulatory compliance, to resolving end of tenancy issues. I particularly recommend the full management service which gives me full support and peace of mind, plus the rent in time guarantee is a godsend especially in these more uncertain times.

Fantastic experience: Recently enquired about 2 properties to rent and they organised viewings the next day. They answered all my many questions kindly and professionally. They are a very efficient and helpful estate agent. Would highly recommend! Thanks Winnard & Brown.

Fantastic experience: First class service all round! Katelyn has been very Helpful and nothing is of any trouble. Big thanks to all the team!

Fantastic experience: Thank you so much for your help getting us our lovely house! Especially Angela and Katelyn

Fantastic experience: Absolutely amazing company who cannot help you enough. I have been with 2 letting agencys previously who was dreadful but winnard and brown are the complete opposite! We was dying to move out of our last home and they did everything they could and got us moved in within around 2wks! Repairs are carried out quickly and all the staff are amazing, polite and helpful!:) 100% recommend

Fantastic experience: Very good landlord letting management experience, hassle free service and nothing too much trouble from Katelyn and the team in and out of hours.

Fantastic experience: Excellent company to deal with - particularly Katelyn and Angela in lettings who are both an absolute credit to Winnard and Brown!

Fantastic experience: Winnard and Brown have been truly excellent in their service. They helped us through every step of the letting procedure from finding somewhere for us to rent up to the day we moved in. They helped us deal with a holiday in the middle of the move in time and also when we dropped a personal matter on them in the middle of preparing contracts they handled it with sensitivity and professional discretion that was welcoming and inclusive. We will stick with them again in the future if we change where we want to live and rent somewhere else as we have complete confidence in the whole team

Fantastic experience: Very knowledgeable lettings agency with a friendly, attentive and professional approach. Highly recommended.

Negative experience: Absolute jokers.. In reply to your comment... So according to your records, I wasn't told last week to collect the keys for number 4 mesnes avenue, my partner then receives a call late afternoon yesterday to say the keys couldn't be collected due to an ongoing divorce issue, with the owners ‍♂️

Fantastic experience: Angela and Leanne were both excellent in our transition to Brentwood court Thank you Girls XX Ian n Craig

Fantastic experience: Really helpful, attentive staff - made renting a property incredibly easy. Very responsive to emails and phone calls, excellent customer service. Both Angela and Leanne went above and beyond to make my moving experience as problem/stress free as it could be. Would definitely recommend. Thank you so much

Fantastic experience: As a landlord, I have used W&B a number of times to find tenants for my properties, and they have been outstanding every time. The customer service from the office team and Angela in particular is second to none. I had a couple of complications with a recent tenancy and Angela went "above and beyond" in order to get the tenant moved in on the day that was scheduled. Nothing was too much trouble and I found her to be really professional, accommodating and helpful and a pleasure to deal with. I cannot recommend them highly enough!

Fantastic experience: I had a very easy time organising a viewing and a smooth transition into my new flat. Angela really outshined herself for me and I appreciate everything they have done.

Fantastic experience: The staff at Winnard and Brown are helpful, courteous, respectful and always willing to 'go the extra mile' to help. I have always been impressed with their calm and caring attitude.

Fantastic experience: Excellent team and service, went above and beyond to help me! Thank you

Fantastic experience: amazing communication from natasha. All questions qnd problems were dealt with quickly. Definitely recommend.

Fantastic experience: Really have to give this company 5:stars, would give more if allowed. The attention and professionalism that you receive from them is second to none. They are very well organised and actually care about what prospective clients need.. In our case in particular we received fabulous service from Angela, who went above and beyond her remit. I would recommend this company to any prospective clients without hesitation.

Fantastic experience: Very prompt replies to emails and incredibly accommodating when arranging viewings.

Fantastic experience: Very welcoming staff members"" zoe has been very helpful in helping me"" especially through the difficult times"" a good understanding always helps"" im very happy and grateful thanks winnard and brown

Positive experience: I have used this agent to manage my properties for nearly 20 years and have always found them professional, helpful and knowledgeable.

Fantastic experience: Winnard & Brown manage a rental property for my wife and I as a first time landlord I was uncertain about which letting agent to use or to handle the property myself. Winnard & Brown were recommended to me by someone I know who had heard good things about the company, from our first initial meeting with Angela Worthington who came to do a valuation of our property my wife and I felt sure we made the right decision Angela and the rest of the her team have made the process of finding a suitable tenant for us hassle free. I would definitely recommend.

Fantastic experience: Very helpful and friendly service. Leanne was always polite and professional when speaking to her. Angela was so lovely and welcoming when viewing properties, and very friendly and easy to talk to. Thanks ladies.

Fantastic experience: Fantastic staff. Got informed about a property and was moved in very swiftly without any hassle. Staff couldn't have been friendlier or more helpful during it all.

Fantastic experience: Very professional and especially angela who helped a lot with my new property and i look forward to many years am going to be there and there help in any way i need too. There very responsive in everything i have needed and are really great with me . Thankyou for all youre help youre a great team MR jonathan riding

Fantastic experience: I was trying to have a property for a reasonable rent and within very short time as my family was joining me in a month , From the first day I contacted Winnard team they were really supportive and helpful and really understood my concerns. Few days later they contacted me with three good options to choose from , then helped me to select a good family house in an amazing residential area for good rent. Additionally, helped me a lot to review it by arranging appointments suitable for my schedules, giving a clear cut-off of when to receive your keys which allowed me to adjust my timetable effectively before family arrival. When needed after getting the property , they respond very quickly and professionally. Finally, on asking to extend my contact , they sorted it for me within a short time. I really appreciate their help and support

Fantastic experience: I have always found the company very helpful especially Vicky Middleton and Angela on the lettings team.

Fantastic experience: Being new to buy to rent Winnard & Brown have led me seamlessly through the process from purchase to my first tenant walking through the door. Consequently I have already purchased and placed a second property with them. All the staff are friendly and able to provide useful advice.

Fantastic experience: Leanne Cahir have been helpful from day one and would recommend the agency over and over again

Fantastic experience: Winnard and brown was definitely my favourite to deal with over an house. Amazing team Standish winnard and brown have got, such polite and helpful staff. However Angela was definitely an angel in my move, from start to finish she was simply amazing. I was going through a tough time and without her I would of fell to bits. She took good care of me and my little boy and ensured all the jobs was completed as quickly as possible before I moved in. She was amazing and so polite. Cannot thank angela enough for all she did for us. She is a real credit to Standish winnard and brown but all the girls are a huge credit too. Thank you for the best service.

Fantastic experience: I have used Winnard & Brown now for quite a number of years and have always found the staff extremely professional and always willing to help. They always sort out any issues quickly and professionally and I would recommend them if you wish them to manage a property you may have available for rent.

Fantastic experience: I have chosen to use Winnard and Brown as my letting agent for five years now. Throughout this time they have been nothing but helpful, friendly, professional and efficient right through from the marketing, to organising contracts and the ongoing advice offered. Their standard of service is exceptional and I would highly recommend them to anyone considering letting their property.

Fantastic experience: I met Angie at the property in Orrell, which I now rent off Winnard & Brown. Angie was very communitive before I arrived and well presented and friendly when we met at the apartment. Angie showed me around with a pleasant attitude and gave me all the information I needed about the property and how I should go forward to rent it. She was very helpful at all times and great to deal with.

Negative experience: I rented a property through Winnard and Brown for almost 2 years. Throughout the tenancy I recieved very poor service. Staff were always abrupt and unhelpful verging on rude. I found it very difficult to speak to the same person twice so issues dragged on. A unprofessional company who I will not be using again, avoid.

Fantastic experience: Outstanding customer service received from the Team and Winnard & Brown. I hate moving property, but thanks to Zoe, I found it practically painless. Thanks for the great experience!

Fantastic experience: Very helpful , from the first day. Holly helped us with much of the paperwork. Very Professional team. Made it look easy.

Fantastic experience: Winnard and Brown have been managing my properties for the last year now and have been professional and helpful throughout. If there's ever been a problem at the property it has been resolved swiftly without me needing to do anything. I am always kept up to date with regular emails and they're more than willing to help if I have any questions. I wouldn't hesitate to use Winnard and Brown again and would recommend them to others if you want things to be well taken care of.

Fantastic experience: I came to Winnard & Brown nearly a year ago to rent a property, from the beginning I have had nothing but an excellent 5 star service! The staff, including Darren, are extremely helpful and if you gave any concerns or issues, they ensure that it is dealt with immediately! They care about their tenants and that is hard to come by. I myself can honestly say that I will be renting properties through Winnard & Brown for a long time to come! Thank you! Fir everything! I am truly grateful! X

Fantastic experience: Really happy with the all around service, especially from Zoe and Angela who are always on hand to answer my questions via phone and email. Easy to use report a repair portal and all round hastle free company

Fantastic experience: Winnard and brown have managed my property for over 12 months now and it was the best decision I ever made! I've been that happy since they took over the management. Their rent on time product is toally hassle free letting when I didn’t think that was possible! Highly recommended!

Fantastic experience: Another year with Winnard & Brown managing my property and they just keep delivering a quality service. Couldn't ask for a better tenant with rent always regular and on-time. Being at the opposite side of the world, periodic inspections and updates from Winnard & Brown give me a complete peace of mind service.

Negative experience: DREADFULL experience renting from this agency. Would not recommend. Not to be trusted. Extortionate fee charging. Lied about cleanliness of house wrongly implicating landlord had requested additional professional cleaning. Cut and pasted from previous report. Attributed damage wrongly. Didn't roll over initial contract resulting in excessive fee for new contract. Charged extra rent for gap between tenants when gap wasn't necessary as new tenants wanted to move in sooner. Doesn't answer e mails. Don't expect your full deposit back. Poor standard of communication with tenants. Wrongly stated a contract needed to be signed using a solicitor as a witness. DO NOT USE THIS LETTING AGENCY TO RENT FROM OR LET WITH.Note I was guarantor for my Daughter and her partner so I am able to leave a genuine review

Fantastic experience: Been renting with them for years!! Have always been more than helpful. Love my landlord and the girls in the office are really friendly and a pleasure to deal with. Would definitely recommend to others!

Negative experience: Terrible experience renting through Winnard & Brown. Would not recommend this company.

Negative experience: Stay away....initially this place looked like a professional set up, but unfortunately it geared up to take your money up front for credit checks etc to later be told it's non returnable even though it wasn't our fault to go ahead with the letting ..Avery disappointing expensive experience!

Negative experience: The worst letting agency I've even come across. DO NOT RENT A PROPERTY FROM THEM!