LV Property Group

Negative experience: Terrible agency.

Negative experience: Company absolute disgrace customer service rude unprofessional negative very poor throughout Company stay well away no matter how desperate you are this Company have no care for you only financial gain absolute Disgusting AVOID AT ALL COST

Fantastic experience: Excellent professional service. Karen made the whole process run smoothly, with great communication and understanding. I would recommending and using The LV Property Group in the future.

Fantastic experience: Rated 5 out of 5 stars Had a great experience as a new tenant. The application process was easy enough and any worries/questions u had were easily answered by Karen.A very reliable and professional company!

Negative experience: an agency that does not live up to current standards! Te worst agency in UK and carefully with them !!

Fantastic experience: Problems resolved

Fantastic experience: Nice people willing too help genuine agents

Negative experience: Been with them in the same property for just over 7 years. I can honestly say they are the worst letting agents. I've never had one polite phone call with them, they've all been really rude so I resorted to emailing. Never get any jobs done. It took me going to the council after years of battling trying to get the boiler fixed. I've been sent 'handymen' numerous times who don't know what they're doing. I've been threatened numerous times with they're going to let themselves in the property if I'm not available for a day and time they say. Once I'm out of here I will NEVER use them again and I'll make sure anyone I know doesn't either, shambles of a place ! Just an update on me vacating the property (for future tenants wanting to rent from these scam artists) holding my deposit and will not release it due to other people's property being at the end of the street (nowhere near the property) and claiming I owe them more rent, both of which I proved was wrong. I provided pictures of what they accused me of fly tipping in my current property and bank statements to show payments had been recieved, now claiming I stayed beyond the date because they don't open on a weekend. Absolute joke of a place and I don't even know how they are still open but its all going to be reported.

Negative experience: Absolutely disgusting customer service and no compassion to tenants.

Negative experience: Landlords STAY AWAY! Will loose your money and time. Extremely unprofessional. There are plenty of other options to choose from.

Negative experience: Landlords stay away from this company! You will lose your nerves, money and time if you choose this company. Extremely unprofessional. No knowledge about their job staff changes all the time. No background check on tenants. Horrible experience altogether.

Fantastic experience: Thankyou ⭐️⭐️⭐️⭐️⭐️

Negative experience: Don’t really respond to your enquiries

Negative experience: 0 stars , recently watched you playing the victim on slum landlords programme and reminded me of my money you scammed off me (a huge deposit) . Don’t know how your still in business . Terrible . Do NOT be fooled by them . The positive reviews will be fake ! There’s loads of dodgy stuff about them just look everywhere.

Fantastic experience: I was hesitant at first from the bad reviews, however I can categorically say they are unwarranted. This agency has been amazing. First time renter and they have literally answered and helped with every question (even the stupid ones) I have had 1 or 2 hiccups that were almost immediately solved, Karen in particular emailing me back with solutions regardless of time or day. Genuinely can’t think of a bad thing to say!

Fantastic experience: Friendly staff

Negative experience: Ridiculous for rent as its too high

Negative experience: Shocking lettings agency, about as organised as a Liverpool title defence. Told them numerous times about numerous problems with my property e.g. mould, water coming in through the edge of the window and broken floorboards all of which, they did nothing about. They were not very helpful about any of the issues with the property, including the electricity and hot water cutting off. Would advise people to stay as far away from this agency as possible.

Negative experience: Absolute bandits. Gone bust more than once and made subtle changes to the company name taking deposits and money from tenants and landlords. Also, horrible to deal with. Karen is a knob

Fantastic experience: I am new to the renting market and have been let down by other estate/letting agents in the Wigan area informing me that properties were no longer available but still showing on zoopla/rightmove 2 weeks after my initial contact and promising to contact me when the property would come available but no response. I contacted Lobster about a property and they promised me an email with a video of the property and information which I received in 10 minutes. I have found the whole process of dealing with Lobster very easy and they have acted professionally with me especially Karen who has replied to emails I have sent at 8.30 at night within 10 minutes and answered any questions that I have had. I have read on numerous sites the feedback but from my experience I would recommend Lobster to anyone needing to rent a property. Professional, responsive and I certainly look forward to dealing with Lobster in the future. Thanks Karen you have been an absolute star in helping me get the property I wanted.

Positive experience: Midges works

Positive experience: Deposit for some properties is abit expensive

Fantastic experience: Excellant company highly recommended very friendly staff

Negative experience: Enquired about a property a few weeks back they responded asking about personal details even though I only wanted to know what council tax band the property was in. I decided to give the details anyway since the property was in an ideal location and never heard anything again, will avoid them in future.

Fantastic experience: Good company with a good work ethic. I Have used for sevrel years and i've all ways recived a quality service. I would recommend to other landlords.

Fantastic experience: Good

Fantastic experience: Excellent

Negative experience: Rude, unprofessional staff & Poor management. Dont reccomend to anybody.

Negative experience: PLEASE AVOID THIS AGENCY AT ALL COSTS!!! I am the latest tenant to go through hell with this company . We have been through so much stress with them and has caused my partner to suffer with mental health due to having to live with constant issues they have not rectified. They will use every excuse in the book to make sure you dont get your bonds back. We admit were not perfect but cannot justify the charges we are facing!! AVOID AT ALL COSTS PLEASE we cant all be wrong !

Negative experience: DON'T GO WITH THIS COMPANY.. SCAMS.. THEY WILL STILL YOUR DEPOSIT. THIS PLACE NEED TO SHOOT DOWN.

Negative experience: AVOID THIS COMPANY AT ALL COSTS THEY DONT TAKE CARE OF THERE PROPERTYS AND THEY DONT CARE ABOUT ANYONE IN THE PROPERTY ALL THEY CARE ABOUT IS MONEY THEY ARE NOT PROFESSIONAL IN ANYWAY

Negative experience: Worst company ever never fix problems when u challange them about why its still not done they get aggresive towards you most of the good reviews are fake to make them look better AVOID AT ALL COSTS SCUM LANDLORDS ONLY CARES ABOUT MONEY OVER YOUR HEALTH

Fantastic experience: Delighted with all the help and service I received from the office at Abram, Wigan. My main contact, Karen O'Connor, went out of her way to see that everything was dealt with promptly - even answering all my emails on Saturdays and Sundays. Happy also with the property - and at a reasonable price. Five stars from me. S Howarth

Fantastic experience: Karen O'connor was really professional she took care of everything for me very quick turn around for me to find a place and be ready to move into ASAP. I highly recommend Karen and the team

Fantastic experience: Good communication from Karen and Gemma throughout the application process. 5 stars. Thanks

Negative experience: Threatened me into leaving the house during lockdown with silly extra fees they couldnt justify and did no repairs whatsoever for the entire year so suffered water damage to my posessions as a direct result. Do NOT use these people

Negative experience: Worst estate agent I've ever dealt with! We had a viewing booked so called them to confirm to which we were told "yes she is on her way". 15 mins go by and still no sign of them so we call back to be told that the viewing was only provisional and they had cancelled it, why not tell us that when we called earlier then!? They also said they tried calling us that morning to tell us but they LIED! WE DIDN'T RECEIVE ANY CALL! We re-book the appointment to then be told the property is no longer available! SCAM ARTISTS AND LIARS! DON'T USE THEM!!

Negative experience: Reported my heating had stopped working 9 weeks ago, no heating 4 children I've had to buy fan heaters that are costing me a fortune. I asked lobster letting would they cover the cost for the heaters they would not agree to this but are happy to leave my family with no heating. After weeks of chasing the issues up they told me I need to speak to the engineer and arrange it with him to look at the issues 4 weeks ago he looked at the problems I've been let down 4 times by Scott the engineer who picks and choses what jobs he wants to do very unprofessional and after looking at the parts he said he ordered he then asked me to send him photos of the parts after he said he ordered them, this tells me they was never ordered. The toilet won't stop flowing I have to turn the stop tap on and off ever time I want to use it or otherwise my water would be running 24/7. Shower switch broken no shower, the tap is leaking on to the floor in the bathroom this company is an absolute joke Danielle has no idea how to run a office and should be disciplined leaving it up to myself to chase the engineer up to do the work when it's not my job to chase him up. This company is fast enough to ask for the rent I would advise all landlords not to use lobster lettings as they don't look after tenants or your property my tap has been dripping on the floor for months I'm sure all The timbers will be rotted by now and damp has set in all due to incompetent office staff Danielle who can not be bothered to chase any issues up to check on the engineer and make sure the parts have been ordered and a date has been arranged to fix the issue's. In this day and age a family should not be left with no toilet or heating i, have to turn the stop tap on and off every time I want to use it and when I'm washing my clothes the water in the toilet system is constantly flowing as I need the water on for the washing machine, I will be reporting this company to the council shame on them. Gemma the manager was very professional and helped with all my issues unlike Danielle who's attitude was shocking shame on her. Mr J Molloy

Fantastic experience: Nice park details

Negative experience: Absolutely a horrible agency I ever met. PAID THE REFERENCE AND ONE MONTH DEPOSIT AFTER THEY TOOK ALMOST THREE WEEKS ON REFRENCES WASTING MY TIME AND FINALLY THEY REFUSED TO GIVE ME ALL THAT MONEY BACK. Even After two weeks they refused to answer for my any phone calls and they didn’t give me any chance to let that house In Haydock near the Tesco Express. Helpless Agency EVER.... SCAM!!!!!! DON’T GO FOR THIS AGENCY.

Negative experience: Left my mother with an actual HOLE in the ceiling. Despite several calls and emails it was only dealt with when next doors landlord rang to complain as it was affecting his property. The electrics didn't work upstairs. Toilet was leaking (which led to the hole). Had a terrible attitude over the phone. Literally didn't fix any of the problems. We realised something was wrong when paid deposit and their attitude completely changed as they asked for more and more before moving in with no way you could get the deposit back if you didn't move in. Took over a year to finally get her out of there. I don't understand how this agency is still running. It is poorly managed with terrible staff attitudes who attempt to shirk any responsibility leaving their tenants in houses that are unfit to live in.

Negative experience: WORST SERVICE EVER FROM AN AGENCY / READ BEFORE USING THEM I have been registered with this agency online as I am looking for a house to rent in Wigan. And today I experienced the worst type of service EVER. I am 35 weeks pregnant with a toddler 22 months and currently leave 20 miles away from Wigan in almost Central Manchester. Firstly after countless calls this morning to book a viewing of a house that was uploaded online less than 12 hours ago, the calls keep going to voicemail, and I never received a call back. I sent two mails vie Rightmove when the advert the house, and still got no replies. I finally got through after so much trials and spoke to a lady called Daniela. And we finally agreed for 4:15pm for the viewing time. I clearly told her my situation and condition and told her I would absolutely do my best to be on time for the viewing as I was the second one after someone viewing at 4pm. I took all sort of transport: Bus, trains, taxis, spending almost £20+ to arrive there. I took a cab as i realised i will be 5-6 minutes away, when in fact the taxi driver told me later we were only 2 minutes away, I called the office to let Daniela know so that she could ask her colleague to bear with as i was literally few minutes away, and she asked me to hold on, which i did. Then she came back to me to tell me: awww the house has now been let and that the landlord is even there to close the door or whatever... I was extremely shocked and angry because THERE IS NO WAY a home would easily be LET so fast unless, you go to the office, pay for the holding fees and provide the documents the provided, which in this case was not even done, as her colleague was still on site, so was person viewing before me. I had to hang up as i needed to come out the cab to reduce the fare, as she clearly told me that so i don't even get to see the house. Secondly , 5 minutes after i came off the cab, I even injured my foot and was bleeding, with a toddler unsettled, I composed and calmed myself then tried calling back the office, and no answers till i got home and i am writing this review. Daniela did not even bother to call me back to apologise for the inconvenience, I was the one who called . Being this heavily pregnant, travelling 20 miles away with a toddler to do a viewing and to get this sort of treatment is UNACCEPTABLE. RUBBISH SERVICE

Fantastic experience: The process was seamless from viewing to moving in,the staff have been great to deal with and nothing was too trouble,all my questions were answered and calls returned in a timely manner.Its a big 5 from me .

Fantastic experience: I would like to say a big thank you to all the girls at lobster lettings they was all amazing and helped me alot.. I appreciate all your help thank you

Fantastic experience: very friendly staff, its my first time renting and they got me through it in 20 minutes very helpful and advising. :-)

Negative experience: Honestly this is the worse agency to get a property with. When it comes to maintenance they left me with a broken boiler, broken washing machine and fridge for 2 months. I lost a lot of money during this time. They only took action because I said I won’t pay rent. Now they are trying to hold my deposit. Wall stickers that can be removed in 5 mins and they don’t leave no marks. They are trying to take £250 of me and cleaning the bathrooms they are saying £150. Something I can go do myself in less than an hour but they are refusing because they want to keep the money. If you are looking to get a property please avoid getting one with Lobstar Lettings. The Caretaker of the building even advices me not to stay with them. The reason why I moved.

Fantastic experience: I would have no hesitation in recommending this company. Gemma and her team have been handling my portfolio for the last year and have done an amazing job giving me a stress free 12 months.

Negative experience: Absolute joke I URGE PEOPLE TO READ THE REVIEWS AND THE AGENTS REPLIES BEFORE USING THIS COMPANY This company has a no phone call policy. So no calls will be returned only emails. As confirmed by Gemma Painter The Manager. Emails are very rarely even acknowledged by this Company, (and I use the word Company very lightly. As it's more like a Circus). Gemma Painter is The Manager, how she got that Position is beyond comprehension. She takes no responsibility for anything and uses attitude associated to a stroppy teenager.in fact, my very first meeting with Gemma (as I collected the keys to my new home that I had been assured had been repaired and cleaned.) None of this had happened I even had mould growing in the oven with an air freshener put in it. and I've had a horrendous battle even trying to get anything done. Their contractor inspected exposed wiring today, that should have been put right before I moved in, and confirmed it was live wires. He can't come back until after the weekend to make that safe. Go figure. Anyway, my first meeting with Gemma. I walked into their office/shop and was greeted with frowns as I had just interrupted them all tucking into a fry up. This was 2pm by the way. The office stunk of fried food. Gemma ushered me into a dingy back room to sign the paperwork. Her first words to me as we both sat were " I have had to sack Yvonne (the girl that showed me around) because she doesn't like confrontation". I stopped her and informed her, that wasn't my concern and she shouldn't be discussing staffing issues with tenants. I've had several stroppy emails from her showing her immature attitude to people. I have now filed a complaint with The Property Redress Scheme.

Negative experience: DONT GO WITH THIS AGENCY. ABSALOUTE SCAMS . PAID THE REFERENCE AND DEPOSIT AND AFTER THEY TOOK ABSALOUTE WEEKS ON REFRENCES WASTING MY TIME THEY REFUSED TO GIVE ME ALL THAT MONEY BACK. SCAMS. DONT GO FOR THIS AGENCY. IM REPORTING THEM TO TRADING STANDARDS.

Negative experience: We made an appointment for them to view our property. Drove 1hr there they didnt turn up or call us. The following day i called them as they didn't have the decency to call and apologise. Said they would call my husband straight away to rearrange two days later they still havent. Bad disorganised company stay away landlords...and tenants if thats the way they treat you.

Fantastic experience: Lovely bunch of people who go out their way to help you. And they do it super fast! Highly recommended this estate agents. Have a brilliant system for repairs when needed.

Fantastic experience: Thank you to Gemma and her team at Lobster! They have been super efficient, helpful and friendly throughout our 7 month rental period. They were always reliable and easy to deal with. Would highly recommend ☺️

Negative experience: Dreadful company, stole a deposit from us for a property they didn't even have to let.

Fantastic experience: Absolutely amazing Very happy with Gemma, she was very enthusiastic and patient which was great; met all my needs and was very friendly, made sure I knew everything I needed so I would definitely recommend!!!

Negative experience: Can safely say these are the worst estate agents. If your looking to rent stay clear of them. . I was illegally left 5-11days with out smoke alarms .I was left having to deal with a gas leak when their "emergency" number wouldn't answer then turned the phone off when I said gas leak. .the house has mould, leaks and other problems supposedly after a deep clean. .the landlord refused to do the work he said he'd do and so the estate agents said if the landlord gave me 50 quid would I do it. . They are so rude and never ring me back and barely answer my emails meaning I have to ring them and I've just discovered I've been being charged for those calls. .there have been occasions where they have gone into the house with out my knowledge or permission. They basically told me I would have to sign for or id lose over £690, bare in mind I got the keys in December and they said they'd get these problems fixed over Christmas.... please share. I'm at my whits end and this place needs shutting down

Negative experience: Horrible company, never helps, leaving family with reclosing window on winter. Awful!!

Negative experience: Absolutely dreadful. I'm the landlord and they are absolutely clueless. They make up cleaning reports saying everything is fine when I no for a fact they haven't been round to the property. The office staff in Wigan are awful. They do not even no what day it is. I'm surprised they are even aware where they work. I cannot believe this company still have tenants and landlords. Terrible and dumb company.

Negative experience: A truly awful company. I would recommend to avoid if at all possible. Found them unhelpful when it came to payment - would only accept the holding fee and security deposit via bank transfer if they could charge the tenant a fee. They also missed our scheduled moving in appointment at the property - offered £40 to make up for this. I requested our landlord's address and it was not provided within the statutory time-frame, it took several requests before it was provided. Agent rep arrived at the wrong time for our moving out appointment. Lobster delayed the process in getting our deposit returned (by months). This agency also attempted to charge fees for cleaning work which took place well after we had vacated the property - this was despite the fact that an inspection took place and it was agreed on check-out that the flat was cleaned to an excellent standard.

Negative experience: Absolutely disgusting, leaving families with damp, broken front doors etc, this company has no respect for tenancy acts and should not even be open to public. Stay away and get the ombudsman involved!!!!!

Fantastic experience: Really happy with the service I received from Lobster Lettings. Simple & straight forward move with them and reasonable fees. All issues prior and post move in have been dealt with quickly and efficiently. Very pleased with my new place and feel my move was managed really well by the company.

Negative experience: Still waiting for a leak to be repaired I feel sorry for the owner who probably knows nothing about any of these problems reported these are month ago

Negative experience: Absoloutly discusting company, that lie and cause nothing but stress, let you spend fortunes on doing up the property for them to then change the locks before letting you get your property and throw it all on the "tip" including childrens bikes and toys!!

Negative experience: Absolute appalling company, give misleading information to make you pay over the odds deposits, then refuse to refund money, make you pay deposit upfront with referencing fees, cause alot of stress and upset. When making a complaint they failed to respond on the deadline that they set, lied about facts and made up other facts that weren't true (and couldn't spell properly). They also make out that you pulled out of the contract to not give you the money (deposit) back. This is the only estate agent company we know who want the deposit before the day you move in.

Fantastic experience: Lobster Lettings are a great company they are efficiant and professional, they listened to what we needed and have got us a lovely home in a brilliant location we are thrilled with it. The staff are professional and have kept myself and my partner well informed every step of the way nothing has been to much trouble for them to help us with any questions we had.The staff in the office are friendly and have been extremely helpful every step of the way and the communication between us and lobster has been excellent from the start to when we went to collect our keys so many thanks to Lee,Karen,Emma and al the other staff at lobster for al there help from Louise rigby And Lee Phillips.

Negative experience: Absolutly hopeless, they take their payments well in advance then proceed to shirk their responsibilities & contract as a letting agents. When asked to do repairs your given poor excuses. Then told that only one person does all their repair work!? This comes across as being very unprofessional. Another hopeless form that takes threatening with legal action before they even bother to do anything.

Fantastic experience: Very helpful company, with definitely use lobster lettings again if I ever needed :)

Fantastic experience: As a landlord I have used Lobster Lettings for a number of years. Their staff have always been extremely efficient and professional. They are always prepared to go the ‘extra mile’ in dealing with both positive issues and not so positive matters. I would have absolutely no hesitation in recommending them in their overall ability to find appropriate tenants and the management of properties.