Connells Estate Agents Dorchester

3 High W St, DT1 1UH, Dorchester

Connells estate agents in Dorchester can help you with all your selling and buying needs. We have properties for sale & to rent in Dorchester, Poundbury, Charminster, Stratton, Broadmayne, the Piddle Valley, Beaminster, Bridport and many more of the surrounding villages covering a wide search radius! Our knowledgeable, friendly and motivated sales team is led by Branch Manager, Lily Creighton, who has worked with us for 13 years. Her caring & thoughtful manner has helped many buyers move throughout Dorset. We then have our skilful Listings Agent, Reuben Kingston and an enthusiastic Residential Sales Manager, Robbie Wills, all supported by our invaluable Branch Administrator, Rosemary Britton. The Branch also benefits from an exceptional ...

Opening hours

  • sunday: (closed)
  • monday: 9h-17:30
  • tuesday: 9h-17:30
  • wednesday: 9h-17:30
  • thursday: 9h-17:30
  • friday: 9h-17:30
  • saturday: 9h-14h

Photos of Connells Estate Agents Dorchester

Connells Estate Agents Dorchester

Connells Estate Agents Dorchester: Reviews

4.8/5 (156 Reviews)
Taiye Olupinyo Published on Google 1 month ago

Fantastic experience: Excellent staff reception, Patient all through the process. From viewing till collection of key. Harriet was superb in her dealings with us.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your amazing feedback! We are thrilled to hear that our staff provided excellent service during your experience with us. Harriet will be happy to know that she made a positive impact. Kind regards, Lucy, Customer Feedback and Support Team

lucyfer lu Published on Google 2 months ago

Fantastic experience: Connells Dorchester Lettings. Great experience with Harriet from Connells. She made the whole letting process easy and pleasant. Really lovely agent who I would highly recommend. Very personable service with the tenant in mind, she made a stressful time go as smoothly as possible. Thanks Harriet ☺️

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you so much for your kind words! We are thrilled to hear that Harriet made your letting process easy and pleasant. She truly goes above and beyond to provide a personal and stress-free experience for our clients. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.

Sharon Hopkins Published on Google 2 months ago

Fantastic experience: From start to finish, Lily who we dealt with, was an absolute star on our recent purchase with Connells, kept us updated with progress, would definitely recommend.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

"Thank you for choosing Connells and taking the time to share your experience. We are thrilled to hear that Lily provided such excellent service throughout your recent purchase. It was a pleasure working with you and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

Chinazaekpere Published on Google 2 months ago

Fantastic experience: Connells is a great agent. Harriet was fantastic - she was very helpful from arranging house viewing till we moved in. Other staff were all ready to help at any point. Well done team !

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for sharing your positive experience with us! We are thrilled to hear that Harriet and the rest of our team provided you with excellent service during your house hunting journey. We are dedicated to making the moving process as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team

Leanna Adkin Published on Google 3 months ago

Fantastic experience: Absolutely brilliant lettings team at the Dorchester branch. Dawn and Harriet in particular went above and beyond to help me find/secure my dream home. Both were so helpful, efficient and professional and worked really hard to make sure everything went smoothly. Will always be grateful for their help. Thoroughly recommend this team!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you so much for your kind words and recommendation! We are thrilled to hear that our team at the Dorchester branch, especially Dawn and Harriet, provided exceptional service in helping you find your dream home. It was our pleasure to ensure a smooth and efficient process for you. Kind regards, Lucy, Customer Feedback and Support Team

Tyren Perry Published on Google 3 months ago

Fantastic experience: The branch in Dorchester was very helpful. A massive thank you to Millie, Robbie and the rest of the team there to help me with purchasing my first house. The service was second to none. Highly recommend this branch to anyone who is looking at purchasing a house.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave us a review! We are so glad to hear that our team in Dorchester provided excellent service and helped make your first house purchase a success. It was a pleasure working with you and we appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team

Andrew Waters Published on Google 3 months ago

Fantastic experience: For me purchasing a flat was a huge and daunting process. Thankfully Lily was there for me every step of the way and nothing was too much trouble, when I say I couldn't have done it without her I sincerely mean it. On the many visits I paid to the office, I always found the rest of the team to be helpful and welcoming, which speaks volumes about the comradery within the branch. I'm now settling into my new home, so thankyou Connells Dorchester

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

We are thrilled to see that our team, especially Lily, went above and beyond to make your flat purchase a smooth process for you. Congratulations on your new home and thank you for choosing Connells Dorchester! Kind regards, Lucy, Customer Feedback and Support Team

Daniel Wale Published on Google 3 months ago

Fantastic experience: We’ve had a really positive experience selling our house with Connells. From start to finish the process has felt smooth, professional and well managed. Robbie was excellent from the very beginning. He got the property to market quickly and generated strong interest straight away, which led to a fast sale. He was proactive, realistic and easy to deal with, which gave us confidence throughout. Lily has also been brilliant. She has done a great job supporting the process behind the scenes, keeping communication flowing between us and the solicitors and making sure nothing was left hanging. Having that level of coordination made a real difference and helped keep things moving. Overall, a genuinely pleasant experience. We would definitely recommend Connells to anyone looking to sell.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for the glowing review of our team at Connells! We take pride in providing a smooth, professional, and well-managed process for our clients. We appreciate your confidence in us and are overjoyed to have helped make your experience a pleasant one. Thank you for recommending us to others! Thank you for leaving us a 5* review. Kind regards, Lucy, Customer Feedback and Support Team

Linda Scott Published on Google 3 months ago

Fantastic experience: Extremely helpful, kept me up to date throughout the sale of my property….Thank you.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

We are thrilled to have provided you with top-notch service throughout your property sale. We pride ourselves on keeping our clients informed every step of the way. Thank you for leaving us a 5* review. Kind regards, Lucy, Customer Feedback and Support Team

Caitlin Darling Published on Google 4 months ago

Fantastic experience: Thank you so much to Harriet for making finding our new home stress free and easy! Harriet was very professional and delivered us a brilliant service from start to finish! Harriet worked efficiently to make the whole process smoother for us! 100% recommend Connells!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your kind words, we are thrilled to hear that Harriet provided you with a stress-free and efficient home buying experience. Our team at Connells strives to deliver excellent service and we're delighted to have helped you find your new home. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team

Jemma Barclay Published on Google 4 months ago

Fantastic experience: Absolutely fantastic letting agents, helped me move quickly when I was an awful situation in a different property managed by a different company that had been let to me with an EPC rating G, no heating with 2 children in winter was no joke, but Dawn and the team did everything efficiently in the most friendly and professional way and we couldn't be happier in our now lovely (warm!) home! Highly recommend

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

"We're so glad we could help you and your family find a warm and welcoming home. Our top priority is always providing efficient and friendly service, and we're thrilled to know we exceeded your expectations. Thank you for the kind words and recommendation! Best wishes, Lucy, Customer Feedback and Support Team

Joe Button Published on Google 5 months ago

Fantastic experience: Robbie has been amazing throughout the process. As first time buyers we weren't really sure what to expect and after a couple of lacklustre viewings with other agencies we were left with a bit of a sour taste in our mouths, but from the moment Robbie showed us around the first property we knew we were in good hands. Informative, responsive, personable and helpful in guiding us from first viewing to purchase. A benchmark of what a good estate agent should be. Thanks Robbie and Connells Dorchester

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your kind words! We are so happy to hear that Robbie provided you with a great experience as first time buyers. Our team at Connells Dorchester strives to make the home buying process smooth and enjoyable. Best wishes, Lucy, Customer Feedback and Support Team.

Michaela Rowe Published on Google 6 months ago

Fantastic experience: A speedy sale and helpful staff. They were proactive and communicative.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your positive review! We are delighted to hear that we were able to provide a speedy sale and helpful customer service. Our team always strives to be proactive and communicative to ensure a great experience for our customers. Kind regards, Lucy, Customer Feedback and Support Team.

Stuart Walker Published on Google 7 months ago

Fantastic experience: Dawn and Harriet are a delight to work with. Organised, professional and smiling through thick and thin. I always recommend them when asked for an agent.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

"Thank you for your kind words! We are thrilled to hear that Dawn and Harriet were able to provide exceptional service for you. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

Gillian Miles Published on Google 8 months ago

Fantastic experience: Excellent service Lily Creighton Branch manager could not have been more helpful. I would definitely recommend them.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your kind words! We're thrilled to hear that Lily provided excellent service and went above and beyond to assist you. It means a lot to us that you would recommend our services. Kind regards, Lucy, Customer Feedback and Support Team

Yasmin Jones Published on Google 8 months ago

Fantastic experience: Sammy has been amazing throughout the whole process. She has kept us regularly updated and has pushed the sale through to get it completed as soon as possible. Her customer service has been exceptional. Thank you so much for everything Sammy, you are fab! ⭐️❤️

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for the kind words, we're so glad to hear that Sammy provided you with exceptional service! We take pride in our team's dedication to keeping our clients informed and ensuring a smooth sale process. Kind regards, Lucy, Customer Feedback and Support Team

peter Published on Google 10 months ago

Fantastic experience: Just completed on my property. Sammy from Connells Dorchester was so helpful. Every phone call and email was responded to efficiently. She was knowledgeable and nothing was too much trouble. Thank you so much

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

"Thank you for choosing Connells Dorchester for your property needs! We are thrilled to hear that Sammy provided excellent service with her efficient responses and extensive knowledge. It was our pleasure to assist you and we look forward to serving you again in the future!" #ConnellsDorchester #ExcellentService #PropertyNeeds
Kind regards, Lucy, Customer Feedback and Support Team

Craig Power Published on Google 10 months ago

Positive experience: Sammy was brilliant from the outset and helpful and always able to arrange viewings when needed. Showing interest in the flat I am purchasing now, everytime I made a call for more Info or such, and got a different member of the team, I continually got told and got hard selling that I needed to go and speak with their mortgage advisor, I lost count how many times. The were always telling me that they can offer great deals etc, despite having told them I had an independent and helpful mortgage advisor, and basically hounding every opportunity so I would go and see them. I didn't. The more they pressurised me, the more annoying it was, and it felt all they really wanted and were interested in was commission from it. If it wasn't for the flat being perfect for me, I'd have probably gone else where.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Hello Craig,

Thank you for sharing your experience with us. I'm glad to hear that Sammy was brilliant and helpful throughout your process. However, I'm sorry to learn about the pressure you felt regarding our mortgage services. Please contact us at [email protected] so we can address your concerns directly.

Best regards,
Lucy, Customer Relations Team

Stephanie Powell Published on Google 10 months ago

Fantastic experience: I cant give them any thing less than 5 stars. My encounters with Harriet and Dawn have been nothing but reassuring. The stress of trying to find an apartment for a new job was made easier by this team. Very efficient processes, straightforward and true to their word which I appreciate so much. Thank you both for all your hard work and all you do.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

We're thrilled to hear about your positive experience with our team, especially Harriet and Dawn! It's our goal to make the apartment hunting process stress-free and we're grateful for your kind words. Kind regards, Lucy, Customer Feedback and Support Team

Sue Bowles Published on Google 10 months ago

Fantastic experience: My experience of connells dorchester was a good one kept me informed all the way through the selling of a park home helpful and friendly staff

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Hello Sue,

Thank you for your wonderful 5* review! We're delighted to hear that you had a positive experience with Connells Dorchester and that our team kept you informed throughout the process. Your kind words about our helpful and friendly staff are much appreciated.

Best regards,
Lucy, Customer Relations Team

Adrian De Meo Published on Google 11 months ago

Fantastic experience: The unfavourable press Connells has recently received has prompted me to write a review that I promised to write almost a year ago. Last august we rented a property in Weymouth through Connells. Dawn and Harriet were excellent throughout. Their manner was always bright and friendly; every step was dealt with in a timely manner; and they were informative, honest and professional throughout. I have dealt with many estate agents but, without doubt, this is the best experience we have had. Thank you Dawn and Harriet.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you so much for taking the time to share your positive experience with us, we truly appreciate it! Our team at Connells strives to provide exceptional customer service and we are happy to hear that Dawn and Harriet were able to assist you with your rental in Weymouth. Your kind words mean a lot to us and we hope to have the opportunity to work with you again in the future. Kind regards, Lucy Mawer, Customer Feedback and Support Team

Andrew Shearing Published on Google 11 months ago

Fantastic experience: Connells of Dorchester dealt with the sale of my property, they were professional at all times and courteous. Their communication was excellent. I would recommend them and would use them again.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

Daniel Rigden Published on Google 1 year ago

Fantastic experience: Connells dorchester, assisted us to buying our first home. Samantha Bright was brilliant through the whole process, she guided us in the right direction and assisted us always with our communication. Overall a good experience. Thanks.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

Grant Bailey Published on Google 1 year ago

Fantastic experience: Connells Dorchester provided a very good service in helping us buy our new home, a special thank you to Sammy and Lily for all their hard work.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave us this tremendous 5* review Grant. Kind regards, Lucy, Customer Relations.

Trevor Macilwaine Published on Google 1 year ago

Fantastic experience: First class service from start to finish. Thank you so much.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

Jackson Turner Published on Google 1 year ago

Fantastic experience: I had a fantastic experience with Connells! Natalie Foster was incredibly helpful, guiding me through the mortgage process with ease. I’m so grateful for her support!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

Hannah Young Published on Google 1 year ago

Fantastic experience: Excellent friendly staff, very helpful accessible and approachable

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Many thanks for your great 5* review. Kind regards, Lucy, Customer Relations.

Sarah Moody Published on Google 1 year ago

Fantastic experience: The Connells team have been excellent. They seemed to be leading the coordination in the difficult chain and we are very grateful we chose to go with them as our agent. It's been a complicated chain and I do feel their efforts made a big difference, heartfelt thanks!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for choosing Connells as your agent! We are so pleased to hear that our team's efforts have made a difference in what can be a challenging process. It was our pleasure to lead the coordination and we are grateful for your kind words. Cheers to a successful sale! Kind regards, Lucy, Customer Relations.

gaby ross Published on Google 1 year ago

Fantastic experience: Melissa C has been most helpful with the service offered Everthing including communication has been very positive Thank you

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your thoughtful 5* review Gaby! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

Bruce Mead Published on Google 1 year ago

Fantastic experience: Dawn at the lettings department at the Dorchester office was really helpful guiding us through the process.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to share your experience and for your wonderful 5* review Bruce! Kind regards, Lucy, Customer Relations.

olovell43 Published on Google 1 year ago

Fantastic experience: Dawn and Harriet were fantastic in helping me let out my property. They were professional, responsive, and made the entire process smooth and stress-free.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

Larvyn Taroy Published on Google 1 year ago

Fantastic experience: Renting in Dorchester is not the easiest thing! Luckily, Dawn and Harriet from Connells are both professional, responsive, and made the entire rental process seamless. They were always available to answer questions and ensured everything went smoothly. Very grateful for all their help. Highly recommend their services!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you Larvyn for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

Elliot Hathaway Published on Google 1 year ago

Fantastic experience: I had a problematic purchase of a property due to my mortgage provider causing many issues. Lily Creighton was the vendor's agent and was very helpful throughout the process dealing with everything in the middle. I would expect from the vendor's side that they would be very happy with the effort and service received. From the purchaser's perspective everything was great and I had no issues from Connells. I can only wish the same from my mortgage provider for the purchase.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for leaving us your superb 5* review Elliot. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.

Chris Sawyer Published on Google 1 year ago

Fantastic experience: Amazing, responsive and friendly service from Dawn and Harriet. I was accepted on a flat less than a week after viewing it and moved in within a month. Really lovely and helpful team.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your wonderful 5* review Chris! We're thrilled to hear that Dawn and Harriet provided you with amazing, responsive, and friendly service. It's fantastic that you were able to move into your new flat so quickly. Best wishes, Lucy, Customer Relations Team

Henry Wathen Published on Google 1 year ago

Fantastic experience: Dawn and Harriet were very organised and helpful when assisting me with my property rental. They communicated updates and answered questions promptly and effectively. Thank you!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave us this amazing 5* review Henry. Kind regards Lucy, Customer Relations.

June Manning Published on Google 1 year ago

Fantastic experience: Excellent service from beginning to end of sale of my park home

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank June for taking the time to leave us your fantastic 5* review. Best wishes, Lucy, Customer Relations.

steve ecob Published on Google 1 year ago

Fantastic experience: Superb service, patience personified in all dealings on a very tricky apartment build/let process, we cannot thank both Dawn and Harriet enough for their smiles and professionalism from start to finish.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your thoughtful 5* review Steve! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

musawenkosi ncube Published on Google 1 year ago

Fantastic experience: Had an amazing experience securing our apartment with Connells, staff was super helpful and always available to answer any questions we had. We were kept updated via emails and phone calls which we were grateful for, a special thanks to Dawn and Harriet for being amazing and making our apartment search easy and smooth.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

Kwan Ndh Published on Google 1 year ago

Fantastic experience: We had a great experience with Connels. Staff was very experienced, kind, patient and helpful indeed: From emails, viewing and moving into our flat. We secured a very nice clean flat in Weymouth overlooking the Sea. Thanks so much to Connells for the running around. Thanks esp to Dawn and Harriet. great customer care. You are the best

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave us this great 5* review Kwanele. Kind regards, Lucy, Customer Relations.

Mike Naidoo Published on Google 1 year ago

Fantastic experience: Let a property through connells, dawn and harriet were really efficient and helpful, would definitely recommend.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you Mike for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.

jax henley Published on Google 1 year ago

Fantastic experience: Oh wow !!! What a team . Thank all for your support and helpfulness whilst we were going the motions of our move from my first meeting with Harriet and then with Dawn . Again Many Thanks … You will definitely be on our recommendation list. Jaxx

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you Jax for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Relations.

Patrick Fisher Published on Google 1 year ago

Fantastic experience: Professional and efficient service from start to finish. Outstanding support made the whole process seamless. Reuben was especially helpful, going above and beyond. Knowledgeable and friendly - making everything easy. Incredibly smooth experience with great communication. Superb service - I highly recommend them! Friendly, reliable, and truly five-star. Absolutely would use them again. Top-notch estate agents!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you so much for your wonderful 5* review Patrick! We're thrilled to hear that you had a professional and efficient experience with us. Reuben will be delighted to know he made such a positive impact. We look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team

Callum Mullins Published on Google 1 year ago

Fantastic experience: My recent experience with Connells in Dorchester was the best I have ever received from any estate agents. I’ve had some terrible experiences in the past with other competitors, however my experience this time with Reuben Kingston was quick, stress free and handled in a very professional manner. Reuben bent over backwards for us, despite difficulty with Solicitors, and got us in ahead of schedule. We will definitely use him again in the future. If we could give 6 Stars, we would!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your glowing 5* review Callum. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

William Maltby Published on Google 1 year ago

Fantastic experience: After struggling with many estate agents, Connells Dorchester was by far the best! Reuben and the team provided outstanding service from start to finish, making the whole process smooth and stress-free. Their professionalism, communication, and dedication were second to none. It was an absolute pleasure working with them—highly recommended!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your glowing 5* review and recommendation William. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

Rebekah Pring Published on Google 1 year ago

Negative experience: Our experience with Connells Dorchester started off extremely positive and albeit a very uncomfortable and unprofessional ending we are in our dream home and that all that matters. We were buying a house through Connells through probate and initially were promised that probate had been sent off a month before we viewed the property, after a few months our estate agent selling our property (not from Connells) alerted us that this was not the case and probate had been sent off a day before we viewed the property and unfortunately (completely out of Connells control) was sent off incorrectly so had to be sent off again. The reoccurring theme was that our estate agent (not involved in the property we were buying) or our solicitor would update us on the house that Connells were selling us … I would recieve updates from Reuben (our estate agent at Connells) however this would 9 times out of 10 be after our estate agent had. Although we had a few issues with the purchase and the communication was little, really we had no issues with Connells Dorchester. The issues began the Thursday morning when we were due to exchange. We were perviously told that the vendour of the property was happy to let us have keys early (after all the issues and lengthy wait due to probate) and all we needed to do was sign a key undertaking, this was all being processed, however, out of Connells control the solicitors dealing with the sale of the property were extremely slow. (In hind site I feel that Reuben just wanted the sale completed and to get his commission from this sale). Thursday morning Reuben rang me and said that he believes we will not exchange if we wait for a key undertaking (at this point neither us or our buyers were in a rush as it all happened very last minute). He said “do not worry our vendors have said you can still have the keys without a key undertaking”. Long story short, we were due to collect the keys the Friday. That morning I received a short, unbothered email from Reuben stating that the vendor has spoken to his solicitor and now feels uncomfortable to hand the keys over as has been told not to. This email along with the following, Reuben held little ownership or bother - quite frankly he couldn’t care less. Obviously we were not happy as would have never exchanged the previous day or agreed to complete 3 days later without it - we wouldn’t have time to empty our house before completion due to me working away and a young child. Later on Reuben contradicted himself (again) and admitted that the reason the vendors didn’t want to hand keys over (understandably may I add) is because they had received the same letter that we had, that Reuben had signed off stating we should not hand keys over until completion. After all of this we really expected Reuben to at least apologise for his miscommunication and mistake. Sadly we never heard or saw him again, he didn’t even wish us well in our new property. For us this was the tipping point and the reason for our sadly negative review of Connells Dorchester. We all make mistakes and misjudgments in life, it’s how we own them that makes all the difference. On the Monday morning we received a call from Connells to collect our keys, we went to collect them and were greeted by the store manager Lily (who on all other occasions came across really well, sadly not this one). She threw the keys and a box at us and said “sorry Rueben is busy”. Another lady working in the store clearly felt awkward and stated “enjoy your new home” that was the last communication we received from Connells. A huge shame and massive difference from the behaviour of our estate agent (max 25) who came to our new house, delivered flowers and had constant communication throughout.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Hello Rebekah,
Thank you for sharing your detailed experience with us. I'm sorry to hear about the challenges you faced during your home buying process and the communication issues you encountered. We take your feedback seriously and would like to address your concerns. Please feel free to reach out to us at [email protected] so we can discuss this further. Best regards, Lucy, Customer Relations Team

Robin G Published on Google 1 year ago

Fantastic experience: Great buying experience - very understanding when problems cropped up - and very accommodating when needing follow up visits with contractors etc. Samantha, lily and rouben all provided great service! Thank you.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave us this amazing 5* review Robin. Kind regards Lucy, Customer Relations.

George Manning Published on Google 1 year ago

Fantastic experience: I have used Melissa at Connells for help with my mortgage applocation and managing everything to do with the purchase of my flat. She has gone above and beyond to help answer my questions and make the purchase of my first property as easy as possible

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Many thanks for your outstanding 5* review and your generous comments George. Best wishes, Lucy, Customer Relations.

carly Published on Google 1 year ago

Fantastic experience: Sammy was our agent for our first home together and she was great, always on time for viewings, great at replying to emails and very friendly

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your thoughtful 5* review Carly! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

Chevaun Nelson Published on Google 1 year ago

Fantastic experience: Connells really delivered in helping me find a place to let. This was expecially challenging for me being new to the UK. Big shout out to Dawn and Harriet!!! Many thanks.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Many thanks for your fantastic 5* review. I will of course pass on your kind hearted words to our Dorchester branch. Best wishes, Lucy, Customer Relations.

Earl Grey Published on Google 1 year ago

Fantastic experience: Sold house with them. Friendly and energetic team. Recommended

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thanks for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.

Binisha Joshi Published on Google 1 year ago

Fantastic experience: I had a fantastic experience with Connells Agents. Huge thanks to Dawn and Harriet for their dedication and support in finding me the perfect home. They were professional, helpful, and made the entire process seamless. I truly appreciate their efforts and would highly recommend their services. Thank you!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you Binisha for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.

Curtis Published on Google 1 year ago

Fantastic experience: Great experience at Connells in Dorchester with Dawn and Harriet. They made the process quick and easy and got me into my new home before Christmas. At no point was I confused with what was happening and everything felt very simple. Dawn and Harriet were both lovely, and their customer service was fantastic. Thank you both!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your brilliant 5* review and thank you for your kind words Curtis. Best wishes, Lucy, Customer Relations.

Yusuf D. A Published on Google 1 year ago

Fantastic experience: From minute one, it was a pleasant experience with the team. My wife and I felt a sense of commitment from the Connells team towards helping us settle in the property in time. I was soo busy most days due to work, I could not travel to view the property, Dawn made it ridiculously easy helping with video viewing with accurate descriptions. Even directed us to near by agency for ID check. Only spoke once with the team to complete the process. This team deserves 5 stars!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

Perry Leete Published on Google 1 year ago

Fantastic experience: 100 per cent recommend this branch of Connells. I have had first hand experience of both the sales and Lettings team. In fact I am an agent myself and you know what they say about doctors being patients! Totally satisfied with their professional manner from the initial listings to the regular updates which are appreciated when your a 100 miles away. Special thanks to Dawn and Harriet. I appreciate the out of hours work you have provided. Not just 9 to 5! Speak to your bosses for a rise!! Thanks again. Perry Leete

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave us this amazing 5* review Perry. Kind regards Lucy, Customer Relations.

Shakirah Published on Google 1 year ago

Fantastic experience: Very good agency. Dawn and Harriet made our journey to getting our new home in Sherborne from very far away very easy and hitch free. Very professional and nice all through the journey starting with my first conversation with her on the phone. Wish I could give their process more than 5 stars Well done to you guys

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you so much for your wonderful 5* review Akala! We're thrilled to hear that Dawn and Harriet made your journey to your new home in Sherborne smooth and enjoyable. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team

Marc Puddy Published on Google 1 year ago

Fantastic experience: Just completed our house sale through Connells, a very positive experience, the team are very pro-active. Reuben, Lily and Sammy are reliable and professional. A great team, highly recommended.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave us this tremendous 5* review and recommendation Marc. Kind regards, Lucy, Customer Relations.

Jas Birk Published on Google 1 year ago

Fantastic experience: Fantastic job dealing with letting. Made moving into a flat from distance very easy. Polite, responsive, efficient, helpful. Would recommend highly. Interfaced largely with Harriet, whose patience and persistence knows no bounds. Extremely kind and helpful.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Many thanks Jasryan for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

Iain Cross Published on Google 1 year ago

Fantastic experience: I had an outstanding experience with Connells in Dorchester. Both Dawn and Harriet made my moving process incredibly easy and stress-free. I received regular updates on progress, and the systems utilized by Connells were efficient and user-friendly. Having rented for over 20 years, I can confidently say this has been my best experience to date, thanks largely to the exceptional work and attention to detail provided by Dawn and Harriet. Thank you both for everything!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Hi Iain,

Thank you for your wonderful 5* review! We're thrilled to hear that Dawn and Harriet made your moving process easy and stress-free. Your kind words mean a lot to us.

Best regards,
Lucy, Customer Relations Team

Kim Published on Google 1 year ago

Fantastic experience: I obtained 3 quotes from local estate agents and decided on Connells in Dorchester as they appeared good value for money and staff were open and friendly. I utilised their conveyancing team for selling my property and also my future purchase, as I hoped that this would make things easier during the process. Although all the team were professional, friendly and helpful, I would like to give a special mention to Samantha Bright (Sammy) who was the main agent dealing with the process. Sammy was always cheerful and positive in her demeanor and kept me informed every step of the way, especially during the unexpected things that can happen during what can be a very stressful process. I would highly recommend using Connells and would have no hesitation in using them in the future.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thanks Kim for the excellent 5* review and recommendation! Thanks for your thoughtful comments about Sammy and our Dorchester team. Best wishes, Lucy, Customer Relations.

Emily Hancock Published on Google 1 year ago

Fantastic experience: We’ve just completed a sale with Connels - Dorchester. Our main source of contact was Samantha and we could not of asked for better! Very responsive, kept us up to date regularly along side being professional and approachable. Thank you so much to you and the team for the sale and buy of our house and new home! Emily Hancock

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your thoughtful 5* review Emily! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

Lynne Assinder Published on Google 1 year ago

Fantastic experience: Very happy with service. Smooth completion. Thank you

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thanks Lynne for your amazing 5* review. Best wishes, Lucy, Customer Relations.

Chris McQuillan Published on Google 1 year ago

Fantastic experience: Mostly dealt with Sammie but everyone we talked to was very professional and very helpful. Sammie was excellent and would call us with any updates no matter how small.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to share your experience and for your wonderful 5* review Chris! Kind regards, Lucy, Customer Relations.

Kenee A Published on Google 1 year ago

Fantastic experience: I would like to thank Dawn and Harriet from the Lettings Team at Connells in Dorchester for their professionalism, support and guidance in ensuring my new tenancy process was completed very smoothly. They were available at all times to advise on the process and are a credit to Connells. Thank you, Ken

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your brilliant 5* review and thank you for your kind words Kenee. Best wishes, Lucy, Customer Relations.

eric woollard Published on Google 1 year ago

Fantastic experience: Reuben was incredibly helpful and provided a very professional service, would definitely come to him again.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for the fantastic 5* review Eric and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

SUSAN ELLIS Published on Google 1 year ago

Fantastic experience: All went very smoothly and hassle free kept informed all through the process

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for the fantastic 5* review Susan and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

Nicola Higgins Published on Google 1 year ago

Negative experience: Shocking experience for the second time with the staff in Dorchester. Ruben rude on both occasions we were selling and buying through them . I'm sorry but they are not trusted worthy and don't care about there customers. Far better estate agents out there

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Hello Nicola, I am sorry you feel this way please email me at [email protected] if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

Ros Ashcroft Published on Google 1 year ago

Fantastic experience: Just completed on a house purchase through Connells in Dorchester. We dealt with a number of estate agents while viewing properties and Connells were definitely the most efficient and responsive. Sammie is lovely and great to deal with. Our transaction moved really quickly and communication was really good throughout. I would highly recommend them.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thanks for the wonderful 5* review and recommendation Rosealind! Best wishes, Lucy, Customer Relations.

BASIL JACOB Published on Google 1 year ago

Fantastic experience: Special thanks for Dawn and Harriet for your valuable support for finding a rental property.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to share your experience and for your wonderful 5* review Basil! Kind regards, Lucy, Customer Relations.

Alice C Published on Google 1 year ago

Fantastic experience: Sammie was so friendly and helpful from start to finish (and beyond, after we moved in)! The process as first time buyers can be quite daunting and we had a lot of questions, but Sammie and the team were always really quick to respond and put our minds at ease. I would 100% recommend.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your 5* review and recommendation Alice. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

Hugh Love Published on Google 1 year ago

Fantastic experience: Dawn and Harriett from the rental team were incredibly helpful and kept us well updated and informed about what was going on. They were very polite and professional and everything you want from an estate agency.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

Charlotte Baker Published on Google 1 year ago

Fantastic experience: Harriet & Dawn went out of their way to ensure we managed to get a dog free rental. We are grateful and settled in well. Another extra special touch was a lovely moving in gift, these wonderful team are fabulous.!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your 5* review Charlotte. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

Val Farmer Published on Google 2 years ago

Fantastic experience: We have recently Sold a property through Connells Estate Agents in Dorchester. From the very beginning of the process right through to completion of the sale the communication, guidance, information and support has been first class. Reuben, Sammie and Lily have all played an important role in the process. I would certainly recommend Connells to any prospective clients. You will not be disappointed. Thank you

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave us this great 5* review and recommendation Val. Kind regards, Lucy, Customer Relations.

fiona s Published on Google 2 years ago

Fantastic experience: So far Reuben has been great to work with Thank you

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Many thanks for your fantastic 5* review Fiona. Best wishes, Lucy, Customer Relations.

Ed Sharp Published on Google 2 years ago

Fantastic experience: As a landlord, I have been using Connells in Dorch for almost 10 years. Initially with Andrew, and most recently with Harriet and Dawn. The service is always knowledgeable, efficient and good value for money. More importantly, there is a sense of trust and I believe that they will always act in my best interests.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

Ben Bradbury Published on Google 2 years ago

Fantastic experience: Excellent service throughout the process.  Polite, patient, friendly and thorough.We have no hesitation recommending to others

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

Robert Ford Published on Google 2 years ago

Fantastic experience: In the selling of are property connells where very helpful and professional, updating us through the sale and informing us of any issues or paper work that required attention. Would highly recommend them to others and would be more than happy to use them again

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Hi Robert! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.

Charlie Pugh Published on Google 2 years ago

Fantastic experience: Amazing service & the manager goes above & beyond.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.

Zoe Cordier Published on Google 2 years ago

Fantastic experience: Amazing service!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

Fay Cann Published on Google 2 years ago

Negative experience: We was given an exchange date that we should of never of recieved. We handed in our notice and ordered flooring bathroom for our new house

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Please do contact us via [email protected] if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.

Susan Norbury Published on Google 2 years ago

Fantastic experience: Dawn and Harriet worked incredibly hard to match good tenants to my property and to me as a landlord. They managed to get tenants moved in within a few weeks and while some of the “company procedures” are over complicated, Dawn and Harriet more than made up for it. Thanks both, one of the best letting experiences I’ve had in a long time!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

Gary Hanby Published on Google 2 years ago

Fantastic experience: Sammy at Connells was very helpful throughout the process of selling our property. She kept us up to date at every stage and made the process stress free. Many thanks for all you help.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

Tom Bevan Published on Google 2 years ago

Fantastic experience: 10/10, Dawn and Harriet have been absolutely brilliant in assisting with myself and my partners move, had an issue with the property once we were moved in and Dawn went the extra mile to ensure it was all sorted for us. Highly recommended, thank you again!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

Lee Hanby Published on Google 2 years ago

Fantastic experience: Connells were great from the outset, keeping us fully informed along the way as we looked to sell our property. The portal we used was easy to navigate and it explained everything step by step, helping to eliminate any stress or confusion. Overall a very big thumbs up.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

sonic7730 Published on Google 2 years ago

Fantastic experience: Never having used an estate agent before, i wasn't sure what to expect, but needn't have worried, the experience was 5 star all the way. Lily and the team did an amazing job selling the property, and advised us every step of the way, keeping us up to date, and finding solutions to little niggles on the way. Lily especially went above and beyond sorting out paperwork, which was a huge help and certainly minimised the stress of moving, which even on an easy sale, cant be underestimated. Communication was very good, and time was made for the endless questions we fired across, and they were dealt with promptly and professionally. I wouldn't hesitate to recommend Connells to anyone moving, and to show our appreciation we even took cakes in for the staff, they deserved it. Thank you Lily and the team, you were amazing!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

vocalistofthe4rum Published on Google 2 years ago

Fantastic experience: Recently bought a property through their services, as a first time buyer, buying a home is very stressful, however Lily and the team here at the Dorchester branch of Connells really did everything they could to reduce my anxieties and stress and I learned a lot through them and this process. Will definitely recommend to my friends if they're thinking of moving into the area

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thanks for the excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.

haseeb khan Published on Google 2 years ago

Fantastic experience: I wanted to share the wonderful experience I had with Cornell's in arranging a rental property that too in a very short time span despite the very limited options in Dorchester. Special thanks to Dawn Tipton and Harriet for this. I was in an Air Bnb as had moved into the Country with my family recently. Dawn worked out of office hours to arrange for the exact property that was in our mind. Everything was done smoothly and she has been supportive throughout my tenancy tenure

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

Jacob Ellefsen Published on Google 2 years ago

Fantastic experience: This is my 3rd time using Connells, Dorchester as a landlord. The process of selecting prospective tenants and the following administrative process is very straightforward. should I have and questions or concerns both Dawn and Harriet (Lettings managers) are just a phone call and email away and respond very quickly in a professional manner. Other departments such as the check-out/accounts department are also very helpful if any queries arise. Highly recommend!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

Amy Cooke Published on Google 2 years ago

Fantastic experience: Samantha Bright (Sammie) at Connells in Dorchester, has been fantastic from start to finish when dealing with the purchase of my new house. I’ve have been kept up to date on matters in a very timely matter, and she has gone above and beyond to help out with making sure the experience of purchasing has not been stressful, but smooth running and enjoyable. I wouldn’t hesitate to use Sammie again in the future.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

Daniel Clarke Published on Google 2 years ago

Fantastic experience: Excellent customer service and communication with Dawn and Harriet so far, and we are very pleased with our new home. Big thank you to all that was involved.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you Daniel for your kind review! - Best wishes, Scott @ Customer Care

Matthew Anderson Published on Google 2 years ago

Fantastic experience: Sammy was excellently polite and helpful.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

Sajila L Published on Google 2 years ago

Fantastic experience: We had a Great experience with Connells. Fast processing helped us a lot to find out a right house for my family also the staffs are very friendly. Especially Harriet and Dawn Tipton. They are ready to answer our doubts at any time, no words to explain their dedication.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

Jaz Cryer Published on Google 2 years ago

Fantastic experience: Harriet and Dawn helped us find the perfect property to let, and were very kind and helpful throughout the entire process.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

Laura Published on Google 2 years ago

Negative experience: For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this. 2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue. So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole. If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome! And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security! …And if you might put me down as a ‘chronic moaner’, this is the very first negative review I have ever had to write on Google, so hopefully this conveys the strength of feeling!

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at [email protected] Kind regards, Lucy, Customer Relations.

Nichola Drummond Published on Google 2 years ago

Fantastic experience: We had a brilliant experience with Connells when trying to find rented accomodation in Weymouth. We dealt with Dawn and Harriet who were both so lovely and attentive with great communication. They made us feel valued as tenants and not just another number on the tick sheet.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

waqas khan Published on Google 2 years ago

Fantastic experience: Excellent and helpful team.Harriet and Dawn have been amazing throughout the process.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

Judy Gallimore Published on Google 2 years ago

Fantastic experience: Friendly, informative agents .

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

Jack Albon Published on Google 2 years ago

Fantastic experience: Very pleased and thankful with the service here especially from Reuben, who has been very helpful including chasing up Conveyancers and keeping us properly informed of progress.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

Oliver Boxall Published on Google 2 years ago

Fantastic experience: I had the pleasure of dealing with Reuben, very helpful at all stages of the selling process. Always on hand to offer advice and help with a particularly tricky sale.

Connells Estate Agents Dorchester
Connells Estate Agents Dorchester

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

Tom Harrison Published on Google 3 years ago

Fantastic experience: Looked around a few properties in my area and a great property came up, after speaking with Robbie he was very quick to get a viewing booked in, I am now looking forward to picking up the keys! Couldn’t have asked for more from Robbie, kept me updated every week and always there to take my calls. Made the process stress free and quick! Such a friendly and welcome face too. Look forward to dealing with Robbie and the Connells team again in the future.

nick townsend Published on Google 3 years ago

Fantastic experience: Well run company friendly staff

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