Letting Solutions Ltd

Fantastic experience: Excellent service, nice friendly staff overall 10/10

Fantastic experience: My wife and I have been renting from them for the past 5+ years before buying the property, and they've been great the whole time. Responsive and quick to act in an emergency and to answer questions. Highly recommended.

Fantastic experience: It was my first and last rental home through letting agency..They helped me to get the house at first and always had a smoother experience with them..Never had any problems during my stay with them and all their audits were planned well and on time..Would definitely recommend..

Fantastic experience: A thoroughly great experience dealing with letting solutions, with Rebecca in particular helping make this as painless as possible. This has been my first venture into letting a property out and Rebecca and co have helped at every stage. Here’s hoping for a long and happy relationship, with satisfied tenants giving both of us a fruitful and rewarding experience

Fantastic experience: Excellent service, recently had my property taken over by letting solutions. Have been very helpful from the start, keeping me updated with all the goings on. Would highly recommend.

Fantastic experience: I have recently started using Letting Solutions for the full management of my apartment , excellent service all round , I wouldn’t hesitate to recommend , in particular Rebecca helping me through very professional service. Very quickly found me a tenant.

Fantastic experience: I have used Letting Solutions in past on a ‘find a tenant’ basis. I decided that I wanted a full management of my property so contacted Letting Solutions. I worked with Rebecca to get the property in a position to market. Rebecca’s did an amazing job. She explained everything clearly and guided me through the process. The house has now been let with a good Tenant in place. Rebecca was professional, pleasant and great to work with. I would not hesitate to recommend her to Landlords looking for a letting solution.

Fantastic experience: I would highly recommend Letting Solutions as they have been great to work with. In particular, Rebecca and Stephen are extremely professional and have both worked tirelessly to find a tenant for us.

Negative experience: Wouldn't never rent with them again, they let a random man into my flat while I was sleeping (didn't come on the specified day) who then came into my room and woke me up. Also all three tenants were working nightshift and they would always set inspections for mid day, but wouldn't let us know what times they were coming. We spoke to them every time they informed us of the upcoming inspection and asked them to let us know what time or if they could set us early or late on the schedule but to no avail. And they needed photo evidence of every room so this was irritating to say the least. After all this over two years they still tried to keep our deposit when we moved.

Positive experience: Well signed and accessible it was just a little hard to find but have sent an update and image to maps

Fantastic experience: Over many years we have had excellent service from Letting Solutions. Everyone, especially Jo, has gone above and beyond while managing our rented property. Many thanks for all your help. D & D Lambert

Positive experience: Having recently taken our property off the rental market after 8+ years i have to applaud Letting Solutions for the very professional service they provided. From the initial contact requesting advice on how to place the property on the Rental Market as first time landlords, to managing it while we lived abroad, to finally having it taken off the market and prepared for selling. At every step of the way they were very responsive, and always prepared to go the extra mile, even providing advice outside their remit. The team at Letting Solutions made our rental experience a very stress free one from start to finish Well done all and keep up the good work

Fantastic experience: Professional, efficient and very helpful. I found the staff within the Bathgate team excellent to work with since the and I am really pleased with their kind nature and professionalism. I would absolutely recommend this agency!

Negative experience: Do not waste your time with this agency, you can send as many emails as you want and you will never get a response, you can call and at most you will have an automatic recording, and if you want to go to them you will find a notice on the door that they will only answer by appointment. Try your luck with any other agency before wasting your time here.

Fantastic experience: Having been with Letting Solutions for many years as a landlord I cant recommend them highly enough. They have professionally and efficiently handled all property matters in a prompt and friendly way. The property has been very well managed in terms of good tenants, maintenance, regulatory issues and monitoring. It is so reassuring to have this support knowing your property requirements are so well attended to. A very big thankyou to Brian and all the excellent team.

Positive experience: Great experience and they are quick to respond to my enquires

Fantastic experience: Very good agent

Fantastic experience: Great service with friendly and professional staff! My wife and I have recently moved out from a property managed by Letting Solutions. We never forget their kindness, quick support, and great responsibility during our stay and would definitely get in touch with them if I need a new rental in the area.

Fantastic experience: I am really happy with the service I receive and would recommend them highly.

Fantastic experience: We have been renting through Letting Solutions for 2 years now for our current property and all we've had is great service from Jo and all the team, no matter who we've dealt with and no matter the reason for being in contact.

Fantastic experience: Have always had excellent service from Lettings staff. During pandemic they have come up with the same high or higher standards for service

Fantastic experience: All of the staff are always very helpful, we never have any major issues in dealing with them, which when you are looking for a management company to manage your property, that is all you want!

Fantastic experience: Letting Solutions do all the main things really well but the thing that really impresses and greatly helps me is all the little things like little bits of advice and assistance that sets them apart for me. Absolutely first class

Fantastic experience: Well organised. Professional service

Fantastic experience: Letting Solutions have served us well with our HMO property. They are very proactive in finding quality tenants when needed and are on hand for any queries I might have. Their knowledge and expertise is unbounded. I would certainly recommend.

Fantastic experience: Never had any issues whatsoever, always friendly and helpful staff, very happy with the services, highly recommend.

Fantastic experience: Clear and concise comms. Very professional outfit. Jo Shaw in particular was extremely helpful throughout the process.

Fantastic experience: Always friendly and helpful and happy to attend to any issues we might have over many years

Fantastic experience: From the start when we viewed the property to the process, 3 years later, of working towards the End of Tenancy, Jo has kept in contact, been friendly, clear in what is required and responsive to any small issues (there were never any big issues with the flat). The inspections were sensitive to my needs of working from home and offered flexibility in the time it took place. Procedures seem well explained and helpful,

Positive experience: My experience is really good and issues have been resolved as quickly as they can.

Fantastic experience: Great service start to finish - easy to move in and quick to deal with any issues that have arisen.

Fantastic experience: Iv allways found Letting Solutions very professional if iv ever had a problem it's been attended to very quickly

Fantastic experience: Super-friendly and professional support from all staff. Quick to respond to queries and good processes in place, especially when making the initial application. Really happy with this agency.

Fantastic experience: I have had a positive moments of truth with the Letting Solution since my very first call as a prospective customer and till date as tenant in this property for 3 years now! The team keeps very high professional and quality standards. Clear and timely communication - acts on any calls or emails swift and has an attitude (proactive follow-ups) to close any issues as fast they can. The team knows this business well and also know what needs to be done to keep customer happy. I would highly recommend Letting Solutions.

Fantastic experience: moved in may, in a short period of time we have had a visit to fix the shower and got approval to take in a family cat that could no longer be cared for, great. speedy help, really appreciated!!

Fantastic experience: We initially contacted Letting Solutions to seek advice on letting our first property. As first time landlords we had limited knowledge about the process or the steps we had to take. Cecilia contacted us and provided various information and we felt very informed about our choices. The letting process was explained and we felt much more confident. Cecilia was amazing! She answered all of our questions, kept us on track and we felt very supported. We could not have asked for a better service, our property was let agreed on the day it was advertised! Letting Solutions have been a great letting agent and we will definitely be returning customers!

Negative experience: Stay away from this agency

Fantastic experience: Having dealt with Letting Solutions before Staff are all helpful and pleasant to deal with....Thankyou to Jo Especially for helping us sort out a New Lease after a stressful few weeks. Keep up Great work guys ......

Negative experience: Disappointed that they advertise a property with the move in date not until 21st August 2020, and when you call it has not been updated on the website and let.

Fantastic experience: The team at letting solutions Livingston worked tirelessly to make sure I secured the perfect rental. They even made it work when I was out of the country.

Fantastic experience: Although our stay wasn't that long Letting Solutions were great for the duration. Michelle was extremely helpful - answering our questions and queries before, during and after our tenancy. Anything we asked or needed was dealt with quickly and professionally. Even had a small dispute with regards to our deposit - but we explained the situation and this rectified any further problems. We didn't need to use it - but they do have dedicated lines for 24/7 emergencies. We enjoyed our time in our flat and would recommend Letting Solutions - it's nice to know that you have a "go to" person between you and the landlord. Thanks for all your help!

Fantastic experience: Absolutely brilliant since day 1 viewing to end of our tenancy. First of all they have a good choice of properties to occupy. All the process was paperless and super fast, referencing just took a single day, for us referencing took over a week to 10 days in our previous tenancies. We got our property in very good condition cleaned and tidy. Our Property Manager was Jo Shaw, she had been very prompt and really helpful whenever we needed any information or work done. We could managed to get them on weekend as well to sort out some issue with the boiler. I would definitely recommend Letting Solutions without any hesitation to anybody. Thank you Jo & Letting Solutions

Fantastic experience: Great company and kind hearted staff who have on numerous occasions gone above and beyond their "day job" to help and support our local galaday

Fantastic experience: Being a tenant, I would highly recommend Letting Solutions to tenant looking for rental property in Livingston. Their approach towards letting business is very well organized and professional. They execute the process from the viewing to property let to fixing any problem in a very well manner. They deal with issues quickly and efficiently. Michelle Leitch, the property manager of the property i am currently living in, is very professional and responsive to the complaints/questions.

Fantastic experience: My partner and I have been using Letting Solutions for a number of years now and are very satisfied, the process to rent our current property was quick and easy and everything was explained to us step by step , the staff are very helpful and nothing is too much bother for them , I would definitely recommend Letting Solutions

Negative experience: Share my experience thts a joke, and the staff who read this should be ASHAMED of THEMSELVES. I was with them happily for7yrs till January 14th 2019. When I lived there and was paying them everything was fine and seen to in the house. I didn't have any choice to leave as I suffer from Epilepsy and Serabal Palsy and lost my D.L.A which was being replaced by P.I.P and was turned down so lost my benefits that help me have some independence ( still in process of appeal). So I had to end my tenancy I know there a business and have rules which I understand !!! However that being said , when It was time to ask for my deposit back it became clear to me that no one gets a full deposit back (and this was money i needed to live on) as right away of your deposit is an administration charge which reduces your deposit right away. So no full deposit , spent a week on my hands and knees with a friend to clean house top to bottom NOT THAT MUCH CLEANING WAS NEEDED... Then got an e mail with charges of my deposit £12 for a light bulb replaced a charge of £24 or 25 to remove a can of juice from a fridge, £143 for a deep clean yet when I was in flat cleaning it 1 of there staff popped in for a viewing and commented on how fresh and clean the place looked. How can it look clean then staff in an office say it needed deep cleaned ??? A bill to make a bed, when I moved in the bed was stripped back, so that's how I left it back to how it was when I moved in.. My experience with them has made my illnesses worse due to all the stress, anxiety through the roof depression all time low. I hope to get things sorted at my appeal so I can have another private let but will MOST CERTAINLY NOT BE USING THIS COMPANY.

Fantastic experience: Highly recommended letting solutions to any one looking to rent. Properties are very well maintained and the staff are very helpful and friendly. Any problems I had were dealt with very quickly with no issues

Fantastic experience: I am a landlord who has used Letting Solutions for the last few years and I have been very happy with their services. In fact, due to a busy schedule, it is testament to how smoothly my property and tenants are looked after that I sometimes forget about the property! LS are always very accommodating, even with unique requirements from myself and even tenants, and they always keep me updated as to everything that's going on. Very happy to continue with LS for many years to come.

Fantastic experience: What an incredible agency this is. After months of trying to find a property, to no avail, we came across Letting Solutions. Within a morning a successful solution was in progress. Over time we found that the structure of this company from management, to explicit paperwork, financial administration and most importantly client support was first class. Always courteous, friendly, efficient and above all professional. Yes there were many snags when we first moved in. The previous tenants had left a nightmare scenario for the agents and landlord, but very calmly and most satisfyingly efficiently all these have been superbly addressed, so that now there are only a few minor items left to resolve and all these are in hand. Walking the line between two clients ( landlord and tenant ) can be fraught, but this has been achieved quietly and amazingly well, particularly by our support officer, Michelle, a real star. That the company has an in house maintenance unit was a surprise, but boy do they perform well also. As a result we now know with confidence that not only have we a lovely property to live in but also that we have a great agency working for us and a good landlord. At the end of the day I can only say that this is a five star +++ company.

Negative experience: AVOID at all costs, not a company you want to deal with. I rented a property for 6 months until my house was ready. Upon moving in I received an apology that the flat "wasn't to their standard of cleanliness" but I wasn't concerned as I requested it early due to plans falling through. The kitchen oven was dirty, bulbs not working, carpet in a terrible condition, again it wasn't really an issue due to the length of time of me being there. However during my stay the boiler repeatedly broke down, at one stage leaving my family and I with no heating in the midst of winter for 3 days. I tried and failed to get in touch with the company. When I vacated the property I was not given the opportunity to attend the inspection, I soon learnt why. Although there was an improvement in the condition of the flat, the letting company had the cheek to try and charge me for various cleaning, including the carpet. This I found most surprising as the exit report indicated an improvement and I only stayed there 6 months. This dragged on and thankfully the independent adjudicator agreed with me and the deposit was refunded not before they disputed the decision. I have since learned that the maintance company is also owned by the same couple that own letting solutions. Some may say a conflict of interest, but obviously they don't care. Terrible customer care from the staff within, poor communication and a lack of integrity. AVOID!!

Negative experience: Very disappointed with the level of service I got in my period as a customer.

Negative experience: AVOID. I used Letting Solutions for around 5 years for two properties and I regret every penny I wasted on their mis-management. Their focus at some point switched from transparency, to conjuring up ways to pick the pocket of their clients. They accepted tenants that failed credit checks and then took money for rental loss insurance but didn’t take out the policy. This came to light when the tenant stopped paying rent and they gave me no help to recoup the losses. Their in-house maintenance, Property Extra, charge around 100 - 200% more than a regular reliable tradesperson for everything. Including over 100% mark up on appliances. This unfortunately meant that work that needed doing was delayed as I had to organise it myself from overseas. They constantly tried to do annual checks more than once a year and charge for it. Whether this was greedy planning or just plain incompetence, it’s hard to say. I wouldn’t normally bother to write a review like this but as they stole money from my security deposit to pay the management fee for the period they collected no rent, I feel motivated. Any complaints I directed to the company (there were lots) were ignored or treated with complete belligerence. The fact that the MD, who I never got to speak to, gives himself 5 stars on here I feel vindicates this review. All the responses written here are typical of the “we could never have done anything wrong, we have won awards!” smug attitude. They are one of the most greedy, ethically corrupt, frustrating companies I have ever had to deal with.

Fantastic experience: We have used Letting Solutions for many years now and have always found them to be extremely friendly and helpful to work with. Vacant properties are filled quickly and tenants carefully matched to properties, to everyone's satisfaction. Good advice and support from Lynn and her team.

Fantastic experience: We have used Letting Solutions for almost two years and in that time have found them very helpful and respond quickly to any issues on both sides. Gives landlords piece of mind especially as we live abroad.

Fantastic experience: I’ve had two properties let out by letting solutions and have had no issues. I can certainly recommend the company for prospective landlords and the customer service, especially from Lynn, has been first class.

Fantastic experience: People in general tend to use these internet review sites to have a good old moan about things rather then show an actual positive experience. As a landlord I have been using Letting Solutions to mange my properties since 2001 and over that time have not encountered any problems. When any of my properties becomes vacant it is filled extremely quickly with more quality tenants. My properties are regularly inspected with useful feedback emailed to me.

Fantastic experience: Letting Solutions have managed our properties for over 15years. The Staff have always been pleasant to deal with and have the best interests of Landlords and Tenants in mind. I certainly would not consider going anywhere else.

Positive experience: Letting Solutions provide a great service and I have found the staff to be helpful and friendly.

Fantastic experience: I have been in different properties managed by different agencies across Britain; letting solution was the best by far. They conduct frequent property checks up and regular maintenance without a request from the tenant. As normal, there is an occasional conflict between the tenant and landlord. However, I found letting solution management and staff are very professional and friendly in dealing with conflict. I would definitely recommend Letting Solutions for tenants and landlords.

Negative experience: Poor company bad attitude

Fantastic experience: I have been with Letting Solutions for over two years and have had a great experience with the team. Nothing was a bother to them and the staff in the office were very polite and helpful. The team have a friendly but professional approach which helped a long way to keeping on top of things.

Negative experience: Extremely unhelpful throughout tenancy; took 3 months for them to respond to essential maintenance that needed carried out on the property. When we asked to move out they were very unprofessional and asked us (the tenant) to pay for marketing fees ~ £500. We were only in the property for 6 months however we felt let down by them on multiple occasions. In reply to the owners comments: You have just backed up my statement about how unprofessional your company is; how is it ok to post details (incorrect and unfair details) about my tenancy on something so public? I never once said a bad word about the landlord I do not have an issue around that or any decisions that came from the landlord I think you will find my comments were around how the letting agency handled our tenancy. The essential maintenance was reported several times by myself through email and voicemail and not dealt with. It is not up to the tenant to make contact with repair services this falls under your remit. We merely enquired about moving out early; we did not demand or cause any upset with this. It is clear to see reading other reviews that we are not the only people unsatisfied with the service we received. All reporting similar upsets. Also may I add I am unsure about the truthfulness in 'Google Users' however you did just give yourself a 5 star review from your own Lettings account?!

Negative experience: Bunch of cowboys! No customer service, patronising and inconsiderate. They even give keys to trades people and do not let you know they are turning up, therefore we had people trying to access the house while we were out. Trying to get repairs done has been a nighmare too. If I could contact the landlord and inform them of how this company treat people I would. AVOID AVOID AVOID and go with some other company!

Negative experience: Absolute disgrace of a company! Unhelpful from day 1!!! Only seemed interested about covering their own backs on every occasion! There were noumerous times we had to call 4 or 5 times regarding the same incident for anything to be done, even then it was dealt with so unprofessionally and with no care for the tenant (us) at heart! If you are thinking of renting in livingston or the surrounding area I can only suggest do not go with this company as you will have nothing but issues! ***ABSOLUTE SHAMBLES *** It's strange how all the good reviews here are by "Google users" and not actually by real people! Just the company itself putting on their own reviews! How pathetic and desperate! Good luck to anyone who rents property from this hell hole

Negative experience: Good to start and then not interested! In the beginning they were very good and got me into my property quickly, since then they just do not seem to care. On several occasions I have made them aware of essential maintenance in the property and majority of it has not been fixed or even a response to my letters, calls and emails. Every time I need to make contact I seem to have a new property manager so you can never build a relationship and need to explain the background. Also they seem not to know who deals with what - Property Extra do they property checks and any work needing carried out but they cannot organise to get anything done, they only can send if through to Letting Solutions and as previously stated never gets back in touch. My advise to Property Extra - Have your property managers actually get to know the properties and the people/history of them. They should come out and meet the tenants or at least actively stay in contact via text, email or call etc, and if the property manager changes then let your tenants know about it!!!

Negative experience: Wouldn't use again. I was quoted one price for them to let our property then they added on extras, such as tenancy agreement and then for them to sign agreement. They also have a bizarre rule that when they collect the 1st months rent and deposit they can take up to 3 weeks before they pass it onto the landlord, im not sure they grasp the notion that landlords normally have mortgages to pay. Communication was poor throughout the process of letting the property they normally took over a week to respond to emails requesting an update. We were also cc'd on personal office emails. Tenants have been in property well over a month now and we are still waiting for paperwork from them which I have given up hope of receiving it. The process was very slap dash and not thought through properly, your supposed to make it as easy as possible for people to do business with you.

Negative experience: Please DO NOT rent from this company. Their service is shockingly poor and ethically wrong. Their only motive is to make more and more money from both tenants and landlord and they have such a bad reputation across the board including their suppliers. You can never even get hold of anyone in their office apart from their sales team!