Rock Estates Essex - Clacton

Negative experience: At first I was not going to post this Review but deep down I wanted to so here it is. Me and my wife were first-time buyers a year ago and our experience with Red Rocks Estate Agents, especially Adam H, was very poor. Adam H is related to the seller, which already made the whole process feel unfair. As first-time buyers we felt pushed from the start, and after purchasing we realised the property was likely overpriced. It honestly felt like we were taken advantage of. When we tried to adjust our mortgage to reduce our monthly payments, Adam H reacted badly and said we were being “too tough”. That was frustrating and unprofessional we were just trying to manage our finances. On completion day, Adam H refused to hand over the keys in person. He told us on the phone that because we had been “too tough,” they didn’t want to give the keys directly. Instead, the keys were left in a locker and we were sent a code. Very petty and we felt stressed and under valued to what should have been a happy day. Overall, the service was pushy, rude, and not supportive at all for first-time buyers. I wouldn’t recommend Red Rocks.

Negative experience: Absolutely awful, sold our home with red rock estate agents, once the home had sold they lost interest, failed to chase up solicitors, maintenance companies for key paperwork etc. I had to do all the chasing of parties involved myself as well as a full time job. I couldn't update the buyers as to the progress of the sale due to not having their details, and my estate agent ignored me for weeks, when i'd ask them to simply pass on a message to the buyers as to the progress I had made, no response. The longest they ignored me for was 32 days straight despite 8 chasers by phone, email and text. Our buyers decided to withdraw from the sale. Now we are back up for sale they have lost us another potential buyer as they failed to arrange a viewing with a potential buyer, they still have not replied to me regarding this potential buyer, 14 days later, and still no response. Do not use Red Rock, ignore what their website says about being diligent, stress free and having dedicated sales progression or decent customer service.

Fantastic experience: Yet again Adam at Red Rock and his team have been amazing, very helpful every step off the way would recommend and when I move again I will definitely be using Red Rock

Fantastic experience: Adam at Red Rock Clacton is such a genuine decent professional person. You absolutely know what he says, he means. As a family we all felt him the best estate agent we've ever met. His help assisting us through the mortgage maze... Made it bearable. We 100% recommend him and Red Rock as your agent for buying and selling. Hands down the kindest person we've dealt with. His associates are good too. You wont regret chosing him/them.

Fantastic experience: Hi there, Over the years I have had a property in the Colchester area but unfortunately the last few years have not been good from a Management front. I was looking for a new Management team and Charlie from Red Rock had reached out. As they say....the rest is history. A huge weight has been lifted. Red Rock (in particularly Charlie) made the transition process smooth, giving great advice, updating me on a consistent basis and has giving me great reassurances. Their team of contractors have been on top of things and have responded in quick time. Red Rock are patient, understanding and are always ready to help. A big thank you to Charlie and the team for all their help. Much appreciated.

Fantastic experience: We got in touch with Adam at redrock to sell our house as we have used him in the past with a family members property. We can nothing but praise adam for his knowledge, approachable personality and a LOT of patience! Nothing is never to much trouble and is always willing to help awnsering questions and quick replies, We had our property on the market for less then a month with good communication between us and adam, secured the sale very promptly. We will continue to recommend Adam at Red Rock. Thank you for all your help!

Fantastic experience: An absolute genuine guy, has grafted and gone above and beyond. In securing our dream property. He's been honest transparent and even a shoulder to cry on ! Adam thank you so much for your assistance and patience!

Fantastic experience: From the moment I spoke to Adam till today, when we exchanged, he has been really friendly, professional and informative. I have recommended Red Rock to everyone I speak to. My house went up for sale on a tuesday and was sold by the thursday. Adam knew I had set my heart on a certain house and he managed to get it all sorted in such a quick turnaround, meaning we get to spend Christmas in our new house. So thank you to Adam especially, for everything. I dont think ill want to ever leave my new house but if we do we will definitely go with Red Rock again.

Fantastic experience: Red rock have recently sold our current property and also been the estate agent that we have brought our next property through. Adam Hussain has been very helpful throughout the whole process and has always helped with information and updates quickly whenever required. It has been a very easy process for buying and selling a house.

Fantastic experience: I had a great experience working with Adam at Red Rock Estate Agency to sell my home. Their market analysis was thorough and impactful and their marketing approach effectively attracted multiple viewings in a short timeframe. Communication was brilliant and consistent throughout the process and Adam always kept me updated and got straight back on any questions. As a result, my property sold quickly and at a great price. I would highly recommend Red Rock Estate Agency for anyone looking to navigate the buying or selling process efficiently.

Positive experience: Red Rock didn't come across as your everyday 'estate agents' at first and they found a buyer for my house which is great but a couple of weird things happened after the fact... One of their team was parked outside our house on the day we were moving out for the whole morning until we handed over the keys. I will add, with minimal interaction or explanation as to why they were waiting for us to move out. I then received an invoice two months after completion as the fee for them selling our property was not paid because they had not sent the solicitor an invoice (which was requested twice). My wife and I were pleased with the service but the two points above spoilt the experience.

Fantastic experience: Had my house on with 2 agent before I went to back to Adam . He sold my house within a week . With minimal disruption

Fantastic experience: Fantastic from start to finish Adam Hussein the branch manager kept us updated all the way and made the hole process so smooth a big thanks to Adam and the Red rock team, from start to finish nine weeks

Negative experience: They can talk the talk i.e. we will show people around your home, we will give feed back on every viewing and we can sell your home!! They can't walk the walk though, they never showed anyone around,, we did, never gave feed back, until I asked only sent 2 people around. Branch Manger very rude and when not selling the same old story put your price down!!!(which we had already done). No selling skills whatever!! Discussed taken off market with these cowboys.

Fantastic experience: Adam was am amazing help to me after a very bad experience I had with another agent who still couldn't sell my house after 3 months.so when i went to Adam he was so professional kept me in the loop constantly and sold my house in 2 days. Outstanding estate agent.

Fantastic experience: Having had to manage my father‘s estate and sell the house. I looked in the local area to engage the services of the leading estate agents. After seven months one unsuccessful sale and absolutely no sales support I felt it was time to search for an alternative supplier. After calling round the estate agents I met with Adam who put my mind at ease straight away. Adam clearly had knowledge of the local markets and could easy identify for me why he felt the house wasn’t selling. So fast forward three months Adams had some paternity leave, and I’ve now got a house that’s been sold and a happy set of buyers. Adam clearly crafted the sale on the house, then with the help of his team managed to keep me updated with the process. I used Red Rock’s recommended solicitors and they were excellent too, although not a review for them a shout out for Lisa for doing an excellent job. They clearly had a relationship which meant they would talk to each other and got things moving at pace. I knew that the team were on the end of the phone, should I need to speak to them and they kept me informed throughout the sales process. If you’re thinking about engaging with an estate agent in the area I couldn’t recommend Red rock highly enough. Adam and the team may be the newer kids on the block, but they clearly know their trades, and how to sell in the existing market which must be the tougher end of the market. Well done to you all at Red Rock you deserve the success that’s coming your way!

Fantastic experience: We have had a very smooth journey with Red Rocks, Adam and his team have been really helpful and communicated with us really well throughout the whole buying process. I would definitely recommend them to family and friends. Thank you all so much!

Fantastic experience: Not going to lie, had a little bit of a shakey start but, Ollie Coward took over my transaction personally and plain sailing from there. Found me a buyer in a position to proceed quickly and completed without incident very smoothly. Communication was first rate. Definitely recommend.

Fantastic experience: Adam was extremely polite and patient. He has regularly kept me informed throughout the whole process. I have been extremely impressed with the level of service. It was my first experience buying a property and Adam has been able to guide me through the process, answering any queries I had.

Fantastic experience: We sold and bought our new house with Redrock. The whole process with them was faultless. Oli and Adam were amazing and were there for us every step of the way. No question went unanswered and they couldn’t do enough to help us. If anyone wants a stress free selling journey then Redrock should be your first choice . Thanks guys

Fantastic experience: Ross Dove was a fantastic agent. Listened well to our needs and was diligent in finding appropriate houses for us to look at. Very knowledgeable of the area too! An honest man who is very personable! A rare gem of an agent!

Fantastic experience: Adam H at the Beaumont office of Red Rock is the man to see if you want to sell your property. 2 viewings, 1 not so serious and 1 serious was all it took. Second viewing was held and an offer received and accepted in around a week from listing. Offer accepted was 10k higher than the 'start price' another local agency wanted to go with as well. Adam could have just done his bit there and left me to it. However, my buyers became a little bit tough to deal with right at the death and a few days before the completion date, things got a bit silly. Adam stepped in though and not only offered me advice and support (and was the recipient of a few meltdowns via text from me) but also ensured that he worked with all other parties involved and kept me calm and updated, even out of hours. We managed to get the sale away and beat the deadline by 2 hours as well. I have every confidence that without Adam's input, this would not have happened and we would have lost the house we were buying and wasted a lot of money in the process. I would strongly recommend Adam to anyone considering a sale, he is knowledgeable, experienced, responsive and helpful - Nothing was ever to much and we owe him hugely! THANK YOU Adam - You legend! Red Rock are lucky to have you on the team.

Fantastic experience: Dealing with Red Rock Estate Agents, has been a real pleasure, they are well informed willing to go the extra mile and keep in regular touch, we worked throughout the transaction with Adam who deserves all five stars, because nothing was to much trouble for him

Fantastic experience: Amazing estate agents very helpful and friendly would highly recommend to anyone who wants to rent or sell.

Fantastic experience: Adam at Red Rock was great to work with. He was easy to get hold of and kept us informed throughout the buying process. We would definitely recommend!

Negative experience: Very bad experience with this estate agents. I was very keen to buy a property, placed an offer a day after viewing and had to keep chasing everyday for two weeks as I couldn’t get any update or clear information what’s going on. Finally Ive been given a response saying that the property has been sold to someone else with a higher offer without giving us a chance to increase our offer or at least letting us know.. very disappointing.

Fantastic experience: Adam Hussain, Charlie Knight and Ollie Coward at Red Rock are a marvellous team. They made the daunting prospect of selling my property and moving into rented accommodation as smooth and hassle free as one could wish. Always at the end of a phone and react swiftly to fend off a crisis! A million thanks - heartily recommend Red Rock.

Fantastic experience: Charlie at Red Rock went over and above in assisting me to secure a tenancy on the perfect property for me. He allowed me plenty of time to view the property and consider required space for my furniture. He kept me updated with the progress of referencing and the tenancy agreement was signed within ten days. I cannot thank Charlie enough, because other agents I had approached were most unhelpful. I would highly recommend Red Rock without hesitation. Charlie was professional and worked swiftly and extremely hard in assisting me to find my new home, even delivering the keys! I could not be more grateful. Thank you!

Fantastic experience: Adam was on the ball and proactive when it came to selling our house, far more than other estate agents we had used previously to RR. He was also more realistic/honest with the valuation instead of telling us what we want to hear. Not only for getting the sale, but right through to completion. He spoke to solicitors up and down the chain to keep things moving from start to finish! I wouldn’t hesitate to recommend RR to anyone looking to sell or to buy through. A huge thank you to Adam!

Fantastic experience: Great agency to work with. Adam has great communication, local knowledge and ability to get a deal done. Would recommend every time

Fantastic experience: Adam and Red Rock have been fantastic throughout the buying process. Attentive and professional. Can’t recommend them highly enough.

Fantastic experience: Charlie very professional, very approachable, knows exactly how to his job very happy to leave my bungalow in his capable hands regarding renting. Always keeps me informed

Fantastic experience: Really happy with professionalism of Charlie knight in marketing my property for rent. Very proactive and thorough.

Fantastic experience: Very friendly and helpful

Fantastic experience: Adam and Ollie have been fabulous during our house purchase, as first time buyers we had zero clue on the process and they have been helpful, approachable, down to earth and has made the process super smooth. Can't thank them enough.

Fantastic experience: Absolute stars. Could recommend these guys enough. Ollie and Adam went above and beyond our expectations.

Fantastic experience: Fantastic service, friendly, good communication , definitely go over and above , after being with 2 other agents for 6 months plus and no joy, we decided to give these guys a try, house was sold in 3 weeks. I would not hesitate to recommend red rock. Its all those little extras that make them a great estate agents . Thankyou

Fantastic experience: I bought a flat through Adam at Red Rock. He was brilliant. He offered all his advice and knowledge and facilitated the purchase by constantly chasing the solicitors to get it over the line. Highly recommend him and his company.

Fantastic experience: Just want to say a massive Thankyou to Red Rock estate agents especially Adam, very prompt and goes above and beyond! Thankyou Red Rock

Fantastic experience: Brought our house through Red Rock Estate agents and from start to finish they have been great! Adam has been such a help and was always at the end of the phone for support and advice. He played a massive part towards the end from chasing other estate agents and solicitors to move things along, he was really good at keeping us updated. Thank you

Fantastic experience: Thanks to Erin for always getting back to me if she has missed my call and always able to help me one way or another and always being polite

Fantastic experience: Adam & Ollie were fantastic from the very 1st viewing all the way to exchange with completion imminent within days now and all booked in. Nothing was too much trouble and you really feel as if you being listened to and your best interests are being considered at all times by the guys. Frequently went above and beyond and helped tremendously to get the exchange over the line. Would wholeheartedly recommend without a seconds hesitation !! Keep up the good work guys and thank-you so very much for all you have done for us and see you soon for our keys!!! Warmest regards - Scott & Melanie Parker

Fantastic experience: I needed to find a place to live in a limited time frame. and 17 Priory Park St Osyth was the first place I looked at that was a purchase rather than a rental. First impression on arriving on site was good: well kept grounds and well presented bungalows. Oliver met me and showed me round, and I was immediately struck by the proportions and spaciousness. The two particularly attractive features which I had noted in the online pictures were the proper kitchen, and the impressive conservatory at the rear, not forgetting the easy-care garden. I very quickly realised this was a place to be, and began the process of registering my interest and negotiating on the price, which was a painless process. I was informed of other interest, but from a buy to let company, and was pleased when my offer was accepted. I was grateful for Oliver's readiness to organise an early moving date should probate and completion on the property be delayed: just as well. My purchase was complicated by a stroke which occurred a few days later, not too disabling but necessitating a stay in hospital. Again, as my release date approached, I found Oliver helpful in arranging a rental agreement that enabled me to move in on the day of my discharge, facilitating the moving in of my effects even though I was late arriving. The process of lodging deposit and rental was fraught, with my bank querying the outlay as a possible scam, and Oliver was patient with my rather panicky questions, and helpful on site with getting the place habitable. Completion took a long time, mostly, I believe, because of delays from the property management company, and maybe some crossed wires. The place has proved ideal, nor=t least because of the available warden and alarm system. I quickly replaced the oven, which had been pointed out to me as defective, and carried out some minor remedial decoration in the kitchen. The biggest issue turned out to be the conservatory: my condition had meant a thorough survey had been overlooked, and the conservatory proved to have leaks and blown double glazing which made the windows semi-opaque. Once completion was done and the place was mine, I arranged for a complete rebuild - permission from the management company thankfully cane through rapidly. I have also replaced the aging storage heaters with a more flexible and efficient modern system. Red Rock both presented the place attractively online, and were very co-operative in making my purchase smooth despite the inevitable bumps on the way. I regard myself as the most fortunate of customers.

Fantastic experience: Would recommend this company with all your housing and block management would like to say how polite and helpful jack parsons is with all my queries and issues nothings a problem and is sorted out within minutes can’t rate this company and people enough Kate hawes equally great with any needs we may have fantastic company!

Fantastic experience: I’m giving red rock a 5 star review I deal with Kate hawes and Ellie Koppenaal the two make everything so easy for all involved, they really do back their clients to the fullest! I can’t recommend these guys enough, I also deal a lot with jack parsons he is very on the ball and any request or problem is no bother for him rest assured if your premises is managed by either of these three you are in great hands took all the stress away and now the site runs the best it has ever done so happy with what they have achieved for us ! Would recommend 100%

Fantastic experience: It was pleasure dealing and speaking with Charlie Knight, who was helpful and welcoming in all aspects, he helped me moving in and even helped me in other ways out of his scope of work Delightful to have him as my Red rock agent

Fantastic experience: We had a fantastic experience with Red Rock Lettings. Charlie was a consumate professional and from the first phone call was responsive and efficient. Nothing was too much trouble, the whole process was a breeze. Thank you Red Rock for our new family home!

Fantastic experience: An omission on my part was picked up by Stacey Head, Credit Controller. Her Email referring to the problem was polite and professional and concluded with a solution. In addition Stacey put information on the system so it was clear that I was aware and dealing with it. Good service. Pat M.

Fantastic experience: Thank you so much for making my buying process so smoothly and quick as well. Amazing service , thank you Luke and Adam for all your assistance it been amazing journey to work with thank you. Mrs Nguyen

Fantastic experience: I have given this a five star review because Luke went over and beyond to sell my house for me with difficult circumstances and a time limit! He is a lovely guy very friendly and very helpful at all times I would definitely recommend Redrock to anyone Well done to all at Redrock and thank you for your excellent service!

Fantastic experience: Luke was extremely professional, helpful and friendly from start to completion with assisting us in selling our property. We would definitely recommend Red Rock if you are considering selling your property.

Positive experience: House had board but no listing on website

Fantastic experience: Its us first time buy home Luke was very helpful and flexible, responding to calls outside of normal office hours. He kept in touch all the way through the process and kept us informed of the status of the sale I'm recommended

Fantastic experience: Professional and efficient

Fantastic experience: Luke was very helpful and flexible, responding to calls outside of normal office hours. He kept in touch all the way through the process and kept us informed of the status of the sale. Always polite and professional, a pleasure to do business with. Highly recommended.

Fantastic experience: I can’t praise Luke enough, he has gone above and beyond to help my mum sell her house. We recently lost our dad, and Luke was caring and completely profesional from the beginning. The sales advert/posting was far better than the previous agent we used, and helped sell the house within 2 days. He has been in constant contact with both my mum and myself to keep us informed throughout the whole process. I would highly recommend Luke and Red Rock to anyone needing their services.

Fantastic experience: Great customer service from Kelly. Quick responses and always polite. Would definitely recommend.

Fantastic experience: Had the pleasure of purchasing a property that was listed with Red Rock in Clacton-on-Sea. From the start I’ve been very fortunate to have had Luke helping and supporting us throughout the process; going above and beyond maintaining communication and relaying updates between all the various parties involved. A huge thanks to Red Rock for helping us buy our home and a very big thanks to Luke for all his help and assurance along the way!

Fantastic experience: Luke and Olly were great and friendly. They answered any questions quickly, were professional, and had great insight about the local area.

Fantastic experience: Excellent from start to finish

Fantastic experience: Even though we didn’t manage to sell our home due to the current climate Luke and his team was a pleasure to deal with, professional and polite and done everything they could to try and get my place sold including using a drone to take pics. Would recommend this estate agent every time 5*

Fantastic experience: Had a house to sell and a time limit. Red Rock was recommended to me from a family member who had successfully used them and was very happy with their services. Was impressed with their no nonsense approach. They arranged an open house and it sold on the first intake. Had a couple of hiccups along the way but these were dealt with in a professional and timely manner. Would not hesitate to recommend Red Rock they were friendly and efficient all through the process considering that we were abroad at the time. Well done and many thanks Luke and Olly.

Fantastic experience: Luke went the extra mile to get my property sold. Great and prompt service. Definitely recommend.

Fantastic experience: When considering employing Estate Agents to undertake a task which is one of the most important and stressful of anyones life, in Clacton RR do not readily spring to mind. My wife and myself spent a while going over who to use and we had chosen some one completely different. Following our initial discussions we felt RR oozed class and our relationship grew stronger every day. Nick Brett one of the Directors was always THE top drawer figure you went to if matters got itchy. He always unravelled a sticky situation and just made sense every time you spoke with him. Haydn provides back up and always made sure someone got back to you as quickly as possible. Our main "go to" was Oliver Coward and we have no words to put to paper the sheer class and quality of this man. During a couple of tricky moments Oliver was World class as A calmer and someone who put their foot on the ball, Waited for the dust to settle and resolved matters. Oliver, Catherine and Myself are indebted to you and sincerely wish you every success for the future. To whom it may concern you will do no wrong In employing RR and you too can enjoyed the experience it brings. As we say in the Eastend "different Gravy"

Fantastic experience: Red Rock handled the purchase of our current home and I cannot fault their service. Professional through and through. Definitely would recommend!

Fantastic experience: I used redrock to sell my first home. Luke & Olly kept me updated the whole time which was very reassuring. No questions where to much for them, over text or phone calls. Great and prompt service. Very pleased. Definitely recommend.

Fantastic experience: Thank you Stacy Head for sorted out my mistake with payments. It was nice & easy talking with you. Thank you

Fantastic experience: Red Rock really are RockStars! Stuart and Jordan have been professional and attentive throughout the whole moving process. They have the perfect mix of knowledge and help. We are very grateful to them both. Red Rock really do Rock! Thank you Mark and Shelley Bolton

Fantastic experience: Excellent and very professional service from Red Rock - always polite, patient and helpful - I would highly recommend using them!

Fantastic experience: Jordan and Stuart kept us up to date throughout the whole transaction. Was far from straight forward but they were very patient and helpful every step along the way. Thanks for your help guys.

Fantastic experience: took a few months due to time wasters. Jordan was very caring and put us at ease throughout, can we adopt Jordan, nice man looked after us would use again and would advise people to use them, not as horrible as some others. thank you Jordan

Fantastic experience: The team at Red Rock have been fantastic through the whole, at times stressful, process of marketing and selling my home. Even post completion Stuart and Jordan have gone above and beyond what One would usually expect from Estate Agents. I would wholeheartedly recommend Red Rock to anyone wishing to place their house on the Market. Thanks guys. Tara

Fantastic experience: Sold our house in under 48 Hours!!!! Can’t thank Jordan and Stuart enough for all there help throughout our move! They were both professional, polite and always responded to any queries we had.The quality of the video and photos of our property were amazing too, would highly recommend using Red Rock, amazing service!

Fantastic experience: We liked the property listed by Red Rock Estate Agency and Stuart been so patient and nice, I can’t thank enough for all the information given. As we are the first time buyers, we had lots of questions and were not quite sure on how the things work, but he patiently waited for me to explain our situation and then guided us into the right direction and explained all the steps. As well they arranged Solicitors, so another worry was taken out of our shoulders. All communication went so smoothly and fast so far. We highly recommend these guys!

Fantastic experience: I wanted an agent that was going to be honest about the housing market and what I could realistically achieve for my home. Red Rock were honest, trustworthy and went with my pace, they are professional, respond to your queries and concerns. I had a good service from start to finish.

Fantastic experience: I am purchasing a house in Clacton through Red Rock with Jordan being our contact. Jordan has been friendly, professional and polite throughout, he has provided regular updates and dealt with any queries efficiently. It was very refreshing to deal with a company with such excellent customer service. Will definitely use Red Rock again for our next move.

Fantastic experience: Sold our house in 48 Hours! The team at Red Rock were very professional, nothing was too much work whether it was extra or different pictures of house, description change, or our ringing them for updates & help post sold stc. Really friendly super professional. Massively surpassed the service we received from our first estate agent.

Fantastic experience: We have dealt with a few estate agents along the way and Stuart at Red Rock has to be the best estate agent we've come across. He is super friendly and very professional. Never left us wondering what is happening. He has made our journey to our first home very easy. Should we ever sell Stuart will be our first point of contact. I would highly recommend using Red Rock.

Fantastic experience: Trust is a word I associate with Estate Agents. I had met Stuart a few years ago, when he assisted me. I am therefore not surprised that he and Red Rock have now sold my property. Speaking with the rest of his team it is obvious that each member has been selected to create the ideal estate agency. Throughout the whole transaction I have been assisted with every step by knowledgeable helpful staff and cannot recommend them high enough. Thank you Red Rock.

Fantastic experience: Excellent and professional service from you. Thank you.

Fantastic experience: Red Rock Estate Agency was absolutely brilliant in helping me sell my home. Their marketing is next to none and made my house look better than I ever thought it could, thank you Rock Stars!

Fantastic experience: Stuart and his team were very knowledgeable and professional at all points of contact. I would recommend this company and will use in future.

Fantastic experience: Amazing service. Stuart McGregor has been very professional, polite, very proactive and supportive. I highly recommend Stuart and his estate agency. Thank you so much.

Fantastic experience: Very professional would highly recommend. Photography and videos are amazing.