Townsends

Fantastic experience: Sophie in particular went out of her way to ensure we had the best service. Great communication and the best service from start to finish. Thank you ☺️

Fantastic experience: Really friendly staff and great customer service. They’ve always looked after me well. Highly recommended.

Negative experience: A truly awful company with awful staff! Patronising, dismissive and totally unhelpful! Avoid dealing with them and their terrible properties at all costs. --Further to your response. Firstly, who is Darren? And secondly, thank you for further demonstrating to everyone your childish and petulant behaviour. I was a guarantor for my daughter who had the misfortune of dealing with your office. I am a member of the NRLA and I can promise you that I will never be stepping inside your office.

Negative experience: I was a tenant at this property and this agency did not care about us at all. Our house was full of mould for practically the entire time, which they were aware of and it took these people over a year to deal with it. However when it came to dealing with meaningless nonsense like removing a shoe rack under the stairs for no reason, so that we had no where to put our shoes, they did that with extreme haste. Never using them again.

Fantastic experience: A great agency with great communication, and anyone on the team i speak to over the phone are always helpful with things delt with promptly. Sophie, Bracken and Jodie really helped and supported us so much with our most recent move, which was really appreciated at a stressful time. A great team

Fantastic experience: Had a very good experience with Townsend over the years, both as a student and professional whilst living in Falmouth. Sophie and Bracken have always been very helpful and responsive. I would defiantly go through Townsend again!

Fantastic experience: Great estate agents, very helpful and professional

Fantastic experience: Friendly, helpful, efficient and great communication!

Positive experience: I have let a property via Townsends for a number of years. It has always been let and I have found them to be responsive and helpful when repairs are needed.

Negative experience: I wouldn’t even give this agency one star, as they seem to think students are easy targets to scam. My daughter and two of her friends rented a place from them last year, and it was in an awful condition. When we received the keys, the house was dirty from top to bottom — the toilet even had human waste in it. The bathroom was mouldy, and the kitchen counter, cooker, and extractor fan were greasy. There were also significant damp issues in the living room. We took photos and contacted Townsend before the girls actually moved in. In response, Townsend told my daughter and her friends that the house had been professionally cleaned, but when we came back, we saw that very little had changed. My daughter and her friends ended up cleaning the property themselves just to make it liveable. We even had to purchase a new lampshade for my daughter’s room because the old one was covered in dust, and she suffers from allergies.The damp issue in the living room was never resolved, but the girls made the house more livable and turned it into a home. We noticed that whenever a problem with the property arose, despite many email conversations, Townsend were very reluctant to act and their responses were extremely slow. For example, the garden fence fell down in November 2024, and the next-door neighbour was very aggressive about it. Yet, Townsend couldn’t get anyone to fix it before January 2025. When the girls decided to move into different accommodation, they left the property much cleaner than it had been when they received it. They expected to receive the deposit within 8 days of returning the keys to Townsend. However, Townsend came up with an excuse, claiming to have found crumbs on the kitchen counter and a single strand of hair, and told the girls they would each be charged £90 for professional cleaning. When we shared the before-and-after photos, Townsend still insisted on charging the amount and is continuing to withhold the deposit to this day. After reading some of the other reviews here, it’s clear that they particularly target students and impose extortionate cleaning charges with no evidence to justify them. Furthermore, the check-in and check-out reports of the property are not comparable, as the former report is very general whilst the latter was very specific. For Townsend to use photos of dirty areas at check out as proof that the property had been left in a worse condition to when the tenants moved in, they would need to show the same area spotless, at check in - no such photos exist. The unclean areas indicated at check out will have been in this state since before the tenancy started. Further to Townsend's rebuttal, I have included some of the original photos taken immediately after the "professional" cleaning.

Fantastic experience: We are very pleased with Townsends services. All issues are promptly dealt with by the very helpful and efficient staff.

Fantastic experience: Thank you to Townsends for the support received throughout the duration of my tenancy. Communications were addressed promptly and I have been very satisfied with service provided.

Fantastic experience: Very impressed with how helpful these guys have been! Currently renting a property, we've received a quick response whenever we had any minor issues at our flat, and everyone there is friendly and professional. Heartily recommended.

Fantastic experience: Lovely estate agents, very helpful.

Fantastic experience: Buying my first home was a big step, and I’m so grateful to Townsends—especially Jodie C.—for making it a smooth and positive experience. From my initial enquiry, Jodie was quick to respond and attentive to the process. She helped me navigate leasehold blockers, guided me through home insurance, and was transparent about the property’s condition. She also supported me through final steps like account transfers. Her calm and helpful nature made all the difference. Highly recommended.

Fantastic experience: Townsends managed a property for two and a half years, until I sold it, and did a very efficient job. They were responsive to any items which required sorting out and have a reliable group of trades-people for just about any task, who were all helpful and responded quickly. Townsends' monthly reports were complete and accurate, making the chore of annual tax returns a lot easier. First class and friendly service. John H

Fantastic experience: A great agency. Very helpful and friendly and acted on issues quickly with little fuss. They were great when I was a tenant and also when purchasing my property.

Negative experience: My daughter approached Townsends to view a property in Falmouth for her final year at Uni. Townsends would not consider an application unless the prospective tenant viewed the property. That meant a 550 mile round trip, £100 in fuel and a day off to drive there and back for a 10 minute viewing. My daughter wrote a comprehensive covering letter for the application then waited 5 days to be told by a representative of Townsends she had not been successful because "the whole selection process is actually a lucky dip". All that effort, time and cost to find out that viewing the property first and saying yes you would like it is no guarantee at all. Sharp practice by Townsends and no real reason to be there in person.

Negative experience: The single WORST letting agents I have ever had the displeasure to come across. I moved from up country having no time to view the place and when I arrived they had rented me a completely different room. I never got the chance to view it and when I arrived the mattress was broken along with the bed and they had told me they wouldn't replace it because it's perfectly fine. So I replaced the mattress at my own cost just for the bed to do the same thing to my new mattress. Upon moving out they wouldn't agree to me leaving early even if I paid the rent in full for the month of my notice and then rang me to try to push me to move out sooner. And finally upon my leaving inspection they have proposed deductions for debris on the floor that I hoovered myself the day before I left the property. And paid for a new coat hook to be installed that was broken upon arrival The customer care team are awful I would advise ANY OTHER tenancy agents other than these. I have shared houses and rented for 10 years and have always been praised on the way in which I leave the property and have NEVER had any deductions. This letting agency hold a standard that is impossible to meet so you will almost definitely lose some or all of your deposit if anything is left out of place. Avoid avoid avoid

Negative experience: Update to response My child was a tennant through your agency, I was guarantor. The students had a large amount of their deposit withheld, for cleaning fees, even after the inspection said a light dusting was only required. This review is no different to the reviews others have left. This company is corrupt. My child rented a property whilst at uni, we cleaned the property, purchased new mop / bucket cleaning supplies etc. The house was spotless. When the letting agent checked the property they said it was cleaned to a high standard and maybe a light dust needed. I took before and after photos, the property was disgusting when my child moved in. After the students moved out, Townsend's withheld £200.00 of their deposit for 'cleaning fee'. Which is illegal under the 2019 Tenancy Act. I requested their after photos, proving their evidence of the standard of cleaning needed, which they didn't have and said new tenants were in the property. The property is a tiny 2 bedroom house, with mould. You should be ashamed of yourselves. I hope other students who rent from you are aware how you behave. And, as others who have left reviews, this seems normal practice with this company. We started proceedings with solicitors, the costs involved are very high, unfortunately.

Fantastic experience: My partner and I were looking for a long term rental and were really struggling to find a place that allowed dogs. Archie was such a great help in our search and provided lots of useful suggestions and information. Pretty much every other estate agent in the area either dismissed us or was straight-up rude when we asked. Our experience with Townsend was a breath of fresh air.

Fantastic experience: I changed over to Townsends as a landlord a few months ago and a lot has had to be dealt with during the short time I have been with them so I have got to know them well. They are extremely professional and every problem was dealt with swiftly and efficiently and they took a lot of responsibility off me with sound advice. I am so very glad that I have my properties in such safe hands now.

Positive experience: Kind staff but as a tenant living in one of their properties, they take forever to address maintenence issues

Fantastic experience: Very professional and friendly throughout the whole process. Were there to answer any questions we had whilst moving and couldn't do enough to help. They provide welcome packs at the end of your move which is a nice touch. Would definitely recommend and use again if the need arises.

Fantastic experience: We had a very professional and excellent experience renting with Townsends for a rental property in the Truro area. We liaised with Jodie who was always professional, kept us up to date with great communication and made the whole process very straightforward. Really recommend for professional renters.

Fantastic experience: Have been looking for a property for a while now and Maddie was extremely helpful in our search! She listened to what we were after and she keeps us updated on any new properties that come on the market. Fab service, highly recommend

Negative experience: My friends and I rented a student property from Townsend for the academic year 2021/22. We have been very disappointed with their treatment of us. Reported issues take weeks/months to be fixed, which would be understandable is they had a system that reflected problems in priority order but instead fix minor aesthetic issues while we were left with a broken washing machine for 4 weeks, a broken shower for 9 weeks and numerous other issues with key appliances. It was only after multiple phone calls and emails from multiple house members that our issues were logged let alone fixed. At the beginning of our tenancy we reported faults with the house from the previous tenants and we were told our oven was broken, a few days later someone came to clean the oven and we told the cleaner that it was broken so not to clean it. Townsend then sent the cleaning lady back after telling her that we had lied about the oven and that they had no idea why we thought it was broken. The staff don’t seem to note down problems or communicate with each other and then when we called again to follow up, they claim not to know anything about it. Perhaps this is genuine incompetence or more likely just unorganised staff who couldn’t care less. They are always very polite but this is no constellation as they manage to blame contractors or landlords for every issue that is brought up. There is no accountability for any problem. Other students have had similar issues to us but it seems to be justified each time by saying that this is simply the student experience. If this is the student experience we should be paying student discounted prices rather than £2500 a month. Another ongoing issue that we have faced with Townsend is them giving house keys to contractors without first telling us. On multiple occasions we have woken up to unknown men in our house and panicked before them telling us who they were and why they were in our kitchen. This was reported to Townsend who apologised and said it wouldn’t happen again. Despite our complaints on multiple occasions, strangers still let themselves in throughout the year. We also reported mould multiple times and were told to just clean it off the wall. Students are treated very poorly and aren’t taken seriously simply because we are students. Would not recommend this service to anyone hoping for a relaxed and comfortable tenancy.

Fantastic experience: Will Eva was great every step of the way when it came to leasing a property through townsends! Very responsive and helpful and generally a great guy. He’s also been brilliant in providing tenant reviews for properties leased down the line. Overall a great experience which I would highly recommend.

Fantastic experience: Fantastic service, especially grateful to Roger who was there to answer and questions we had during our property purchase at auction. many thanks.

Fantastic experience: We recently found a new flat to rent through Townsends. Will showed us around a number of properties and then organised the contract with the place that we were lucky enough to get. He was friendly, approachable and really helpful at all times, which was very re-assuring given the stressful nature of the housing market recently! Thanks Will! Dan and Abi

Negative experience: I've always thought of a one-bedroomed flat as a flat with one bedroom. Apparent a one bedroomed flat is actually a flat with a living area which has a bed in it. Still charging as though it is a one-bedroomed flat and not a studio flat though.

Fantastic experience: Credit to Townsends before and during COVID. They understand the area and are the only agents to deal with in Falmouth if you are renting to students especially. They just do their job in a professional way.

Fantastic experience: We have just sold a property with Townsend Estate Agents, Jodie Carrigan managed the sale, she was excellent, I do believe without her the sale would not have happened. many Thanks Jodie from Zoe and Graham Pinch

Fantastic experience: Townsends, and Will particularly, have just helped me move into a flat in Falmouth - right in the midst of the rest of the UK trying to move to Cornwall too. Always attentive and positive and helpful, I have nothing but good things to say about these guys. And they even left a lovely moving-in box full of delicious goodies, for me to work my way through while unpacking. A top agency, and a top man.

Fantastic experience: Will is a credit to Townsends, we’ve been lucky to have him as our agent multiple times and he always goes above and beyond. He was quick to respond to queries and made sure we were getting to see some great properties in a fast moving area. Very friendly and professional.

Negative experience: I am very unimpressed by Townsends and would strongly recommend people avoid dealing with them if possible. I rented a property for almost a year and kept it in good condition. Repair work had to be carried out during my tenancy, which meant I was unable to use part of the property. I was cooperative throughout, made no fuss and no compensation was offered or received. When leaving the property, Townsends' agent came round to inspect the property. I asked if there were any issues that needed addressing in order to ensure I received my full deposit back. I was told there weren't any. However, after leaving the property, they raised issues specifically about things that I had asked about during the inspection. Because of this, they took weeks to return my deposit and this was after they made deductions for things that would normally be regarded as general wear and tear. Save yourself the stress and hassle and rent with someone else!

Fantastic experience: Townsends made selling my house super easy. They were professional and efficient with getting it listed and sold quickly. They also kept the sale moving along. Roger was brilliant from start to finish. Highly recommend and when the time comes to move on again I'll definitely use Townsends.

Negative experience: Yet again problems, Issues not resolved rude contractors a owner who doesn't want to awnsers for his companies shortcomings, never again

Fantastic experience: Thank you a lot for your outstanding service Kind and very helpful staff Highly recommend.

Fantastic experience: I am a property owner letting through Townsends, for the last 12 years. I have found the staff to be very professional and very efficient in finding the right tenant, dealing with queries that may arise, and the general running of the property. I would highly recommend this company.

Fantastic experience: Excellent staff very professional

Fantastic experience: Jodie Carrigan from Townsends was such an oracle of information, helpful beyond the call of duty with nothing ever a problem. Best of the best! "Massive thanks Jodie"

Fantastic experience: Matt and the Letting team are very helpful despite difficult circumstances and unprecedented times. They are always willing to assist and are the ultimate professionals when it comes to letting. Thank you.

Fantastic experience: Great team at Townsends. Always polite, professional and helpful.

Fantastic experience: A very friendly and professional company that helped me find a home. Special thanks to Jodie for all your help and advice.

Fantastic experience: Great service, Jodie Carrigan was always helpful and knowledgeable with advice and assistance.

Fantastic experience: Great company very friendly and helpful staff, would recommend,.

Fantastic experience: Office staff always very friendly and helpful. They always answer phone quickly and try their upmost to deal with enquires and problems effectively. I would highly recommend Townsends to anyone wanting to rent their property.

Fantastic experience: Very helpful and professional. A pleasure to deal with

Negative experience: All of the above, They will refuse to sort out issues, it took 3 months to get a hole in our front door fixed. I have been told I am getting a call from Matt the owner but still waiting after 3 weeks. Don't bother trying moving into their properties as they don't want to keep them maintained.

Negative experience: Customer service was quite poor, Louise came off as condescending and had a poor temperament. After speaking with her on the phone, it just leaves a bad taste. Extremely accusatory and did not speak politely to tenant at all. Important to note, this does not apply for the other lady who initially picked up the line and seemed more understanding and polite, this applies to my experience with Louise. Edit: As requested, I will leave the details of the conversation here. The situation revolves around a broken window which I was accused of forcing open. The initial incident happened 3 months ago. During the phone call I had with them, I was trying to explain that the landlord had previously informed me that the window was supposed to be a fire exit window. This is important, because assuming it's a fire exit window, it should be able to fit a person through. I was also trying to explain that it was rusty and that it would make no sense for me to 'force' open the window, as there would be no purpose to that. Notably, the landlord also attempted to "fix" the hinges using a wrench that only further bent the hinges. During the call, I was trying to have a conversation with Louise about the situation in which I am getting charged £60 for the window fix. Naturally, as anyone would, I would like to know the details and provide my side. However, my main issue during the call, was that Louise seemed dismissive of my points, and disregarded my perspective. She also seemed in a rush to end the call and basically said the call was wasting her time. Furthermore, she repeatedly accused me of 'forcing the window open' to try and establish it was a fire exit. However, I did not force it open, and in actuality, I was using the fire exit as a point to say how the window should be able to be opened wide. Her attitude to end the conversation was made more apparent, when she said that whatever I said would make no difference and that she was "expecting the full payment within seven days". To emphasise, in my main review, my main issue was not "complaining about the charges", but my main issue was the condescending tone and accusatory way I was spoken to as a student and customer. I was incited to write this review due to the bad taste left in the aftermath of the conversation, and how I think a customer should not be spoken to in such a manner as to condescend them. This review would not have been made if I was spoken to politely and accommodatingly in an understanding manner as opposed to an accusatory one.

Negative experience: A decent letting agent during tenancy, but when I moved out they appeared to ignore their own check in report that documented original faults & problems with property caused before I moved in. They started an attempt to make deductions from my deposit for this, so I challenged them for details with ref to check in & check out reports, stating I was happy for it to go through legal system dispute process to get my deposit back in full. They subsequently backed down returning my deposit as a "goodwill gesture", not much goodwill about it as it was legally my money. If you use Townsend be extremely careful documenting condition at move in & be prepared to fight hard for your deposit returning at end of tenancy. Shameless money grabbing of deposit regardless of how well you look after the property.

Negative experience: Took a month to replace broken fridge drawers, mould was growing on furniture when we arrived in our student accommodation and still has not been replaced causing my friend with respiratory issues to suffer to make these matters complicated Townsend has not responded back with our concerns. Our oven was broken and took a couple of weeks for the landlord to replace it as he tried to say it was fine and brushed off our concerns as we voiced it with him. It takes so long to get stuff replaced or repaired. Along with that the same landlord owns the next door house where there is a hole in the ceiling and refuses to fix it. Apparently he owns several properties across Cornwall so I find it oblivious on why it takes so long to fix this. I will happily take this to Cornwall council as it is a violation our health and safety. Months before the tenancy began, my parents had to get rid of our dog, Aka as they could not give her the time and attention. I begged with Townsend that I was willing to pay for any incurring charges of pet insurance for the house yet they said that they have my sympathies but they could not allow it hence I had to give her away, this has been devastating for me and could have been avoided if they allowed me to pay for any charges of pet insurance. I highly wouldn’t recommend to rent with them as a student as they’re inattentive of students concerns and health and safety!

Positive experience: When i first needed a property in falmouth townsends were really quick to sort me out. The house was pretty old meaning the wood windows were flakey/mouldy, the wood floor was stained and the ouse had a general delapidated feel too it. Also there was a small yard and deck. As time went on and we started to have inspections, no matter how well we cleaned the house townsends would never ever be happy with it. The house would probably look tidy if it wasn't already falling apart ? you cant hoover that away ? and aswell the fact that landlords expect you to do the gardening but don't want to provide you with anything. oh and one of the windows in the porch wouldn't close the whole two years we were there so theres rats in there now. other than that pretty sound

Negative experience: STUDENTS AVOID AT ALL COSTS!! 3mb wifi between 4 students, an intrusive landlord and attempts to charge for pre-existing stains at the end of tenancy; and im just getting started

Negative experience: All my friends have had a horrible experience with Townsend and I thought we would be okay since during the year they had been good at responding to us and dealing with our issues in the house. They were also always commending us on how clean the house was during every inspection. However the real issue comes when you leave. When we first came to the house, it wasn't super clean but we had no issue with cleaning it ourselves. There was stains in the cupboard, rubbish left in the garden and the rooms were extremely dusty and window sills were mouldy and gross. But we decided to clean it ourselves as we did not think it was such a big deal. Yet when when we left, they felt it necessary to charge £75 to clean the house, for tiny crumbs on the work top, the same window sills we came into the house with and a streaky mirror by the cooker which was greasy when we first arrived. This agency makes their money by charging students and the end of the year for "cleaning" at the end of the year. Don't sign a contract with them because they are deceitful and sneaky and think they can get away with it because they are dealing with students.

Negative experience: Lucky to give 1 star, Mr. Townsend including his team are bunch of liars. Only interested if they can earn MONEY.

Positive experience: Properties are on the expensive side, especially with the non refundable application fee, however, I have rented privately with far worse estate agents and landlords. Townsends are good in that they get any problems fixed within a reasonable time, and (for students) water/energy/WiFi bills are included in the rent, making life a little easier.

Fantastic experience: Got a great property to rent through Townsend, always such a quick response when jobs are needed doing on our place (freezer, boiler etc) Recently our current landlord decisioned to sell our property meaning we would have to leave. Luckily we had Roger from Townsend who took our case in such a professional and courteous manner; my partner is heavily pregnant (due in a few days of writing this) and he was extremely considerate regarding this. End result was that another landlord has purchased our property so can stay where we are for the future. I would highly recommend Townsends as they really look after their tenants; I don’t know about others experiences but for us they have been perfect, easy to communicate with and understanding about our personal life situations.

Negative experience: I was unfortunate enough to have my tenancy transferred to this company when the previous agents i signed up with ceased trading and upon checking the reviews,i was quite concerned about how they run. I had no problems with Tidmans and they acted very professional and done what they were supposed to but unfortunately Townsends don't follow the same professionalism. House inspections were carried out in my previous home without my knowledge or any form of correspondence which violates the housing act of 1988. I had potential new tenants and a member of staff from Townsends turn up again with no prior warning or even a courtesy message as i was moving my items out of the property. They rob money off the deposit and use dodgy cleaning staff to fabricate extra hours for cleaning.I spent a solid day and a half cleaning the house to a very high standard and it was immaculate in comparison to when i first moved in. An honest and professional cleaner could have gone over any small areas i missed in approximately an hour or perhaps two at a push and not the six hours she claimed for.I caught the cleaner out with her lies and she then refused to take my calls until i rang Townsends who also agreed that six hours seemed very excessive but then provided her with the exact same story that she passed on to me word for word. If you are a potential new tenant for this lot then be very very careful because they will extract the urine and take what money they can from you. AVOID!

Fantastic experience: Great service from the office staff always on hand to deal with any issues. Would defo use these guys again.

Fantastic experience: Great people to deal with, super helpful and ready to answer any questions. Would highly recommend them to anyone renting as they're friendly, professional and have really taken the pressure off our move. We've mostly contacted Dan, and he could not have done more for us!

Positive experience: They tried to charge us £150 for 'rubbish removal and cleaning services' when we left, despite our house being completely spotless and far cleaner than when we moved in, and having no evidence for these charges. We also had constant problems with water leaking through the ceiling which the landlord who lived hundreds of miles away refused to fix until it began pouring through. My bedroom also had no fire door seperating it from the annexe kitchen behind. There was just two wooden doors with lumps of flammable polystyrene between them and a 4 inch gap between the door and frame. Despite constant complaints this was never fixed and I had to nail the loose door to the wall myself to stop it falling on me in my sleep. Communication with Townsend was very good and polite but no use trying to get anything fixed if you're a student, their landlords just fob you off despite making £2000+ off each house ( we paid 400-425 per room) Still one of the best student agencies and houses in Falmouth which says a lot...

Fantastic experience: Very pleased with my second year accommodation. Our landlord was great and useful, would definitely recommend.

Fantastic experience: Dan was really helpful with getting us set up in our new home and ensuring everything was in order. Can't speak highly enough!

Fantastic experience: I have to say these guys are the real deal. My partner and I have been with them for a number of years now. They are always warm, friendly and super quick to sort any problem. They are extremely professional and to be honest exactly what you look for in a good Estate Agent. I would not hesitate to deal with them again. Highly recommended.

Fantastic experience: Fantastic responsive service. Always helpful and good value! Certainly would say if you are a landlord selling a rented property that they have been managing - definitely use them to sell - it saved us so much time and money!

Fantastic experience: We have been with Townsend as landlords for over 10 years and have always been happy with their services as a letting agent but when we came to sell recently we had our first experience of them as estate agents. I have to say that this has been a good experience from our first dealings with Anna through to the day to day handling of our sale by Dan; we have always been kept informed of what was happening and never had to chase them for answers. If we did raise queries they were answered promptly and efficiently and nothing was too much trouble even to the extent of taking final meter readings for us on the day we completed ! All of this with fees a lot lot cheaper than other agents in the area. Thanks to Matt and all his team, we heartily recommend them.

Fantastic experience: Great customer service for tenants (and presumably landlords too!)

Fantastic experience: Would recommend Matt and his team greatly. Since coming on board 4 years ago with a new owner, they have been very responsive and helpful with any issues we've had .. Great team, great service..!!!

Fantastic experience: My 80 year old Mum is just about to take on a tenancy with Townsend. From the initial call I made with the company I knew I was dealing with professionals who looked after their clients. My main dealings have been with Dan and Sophie who to me are outstanding employees. They have both been patient and understanding especially when I have been asked to undertake paperwork online(I am not particulary computer friendly) I feel very confident that if my Mum does have any problems that they will be resolved quickly and efficiently. I wouldn't hesitate in recommending Townsends

Fantastic experience: We rented with this agency after the agents we were with retired. Townsend first visit to our rented property went very well and we were thanked for looking after the house. We had 3 inspections during our time with them and the staff were always very friendly and seemed like they really appreciated us there. When the owners decided to sell I had a phone call from a very kind genuine member of Townsend. The staff were all so kind and as we looked after the property we received our full deposit back. We would recommend Townsend and all the staff we meet were very friendly such lovely people.

Negative experience: I rented a property in Penryn, it took weeks for the broken boiler to get fixed. The staff just are rude and condescending - they take your money and refuse to help when problems arise. AVOID AVOID!! Find another letting agent!!

Fantastic experience: I was exceptionally pleased with being contacted so quickly after making an enquire into possible viewings, as well as the their customer service. They were both polite and courteous. (Student)

Fantastic experience: I have always found Matt and his team at Townsend to be most helpful and professional they have offered good advice and support and deal with day to day issues in a positive and professional manner with great communication. (Not always a given with other agents in my experience )would highly recommend.

Fantastic experience: Really was well looked after from start to finish. Was made to feel very valued on every property inspection and was treated kindly and fairly when I needed some assistance with moving which required dipping into my deposit. Nothing was done underhandedly when they realised i wasnt able to return and complete the last part of the checkout . They took care of it all and made it all easy and calm for me. Of all the agencies I have dealt with through living nationwide because of work, these were not the biggest and not the most professional (on terms of corporate blandness), but they were by far the most approachable and kind. I would not hesitate to use them again when I return to the area.

Fantastic experience: I have been a landlord for more than 10 years and have more than 10 rental properties. I can only say positive things about Townsends. Over the years Townsends have proved to be extremely professional and reliable. I always care for my tenants and know first hand that Townsends ensure that all tenants are treated fairly and promptly. I recommend Townsends to both landlords and tenants.

Fantastic experience: Have dealt with Townsends for the past year I can only speak from personal experience and say they have a great people working for them and never fail to deliver.

Fantastic experience: I have had my property through Townsend for nearly 11 years and I can only say that everyone I have dealt with in that company including the lady that owns it have been marvelous. Any issues I have are dealt with. Any questions I have are answered. And the girls leah Jamie and Sophie are just great and I cudnt ask for a better agency to be with. Would recommend Townsend to anyone.

Fantastic experience: In my experience Townsends are a great company, I wish I had chosen them to look after my property right from the beginning. In the short time I have been with them they have carried out inspections and highlighted any works that need doing instead of just letting problems get worse and ultimately cost more to put right in the long run.(unlike another well known local company) The contractor’s that they use have been in my experience Excellent, responded quickly and work around my tenants needs. What more do you need from a letting agency... And I’m sure that they will carry on looking after my property’s for may years to come.

Negative experience: Avoid!

Negative experience: Absolute chancers a terrible unprofessional company. Be warned Do not deal with them.

Positive experience: I found myself with Townsend due to them taking over my previous estate agents. I had a decent amount of viewings and got a sale secured in a reasonable time. This fell through at the last minute due to a problem with the house but Dan managed to find a cash buyer and eventually we got there. Dan was spot on in communication and did his best to get things moving. The only slight thing that disappointed me was the fact they wouldn’t honour the special offer I had agreed with the previous estate agent and conveniently the paperwork was lost. If it wasn’t for this I would have left 5 stars.

Negative experience: When your in a property, then can be half decent and helpful. However, after giving notice to leave the property, they become rude (even swearing at me during one of many phone calls), they take huge amounts of money from your deposit unfairly (getting charged for carpet cleaning & flea treatment even though we didn't own a pet) & without knowledge (took many emails and phone calls to even get a list of deductions & we were not informed of these before they were carried out) & when we finally got what was left of our deposit, it was almost 5 weeks since we had vacated the property. We will be avoiding any properties advertised by townsend in the future, undoubtably!

Fantastic experience: Townsend have managed my property for several years. They have been professional in their management, my tenants have always been more than happy and my property has always been let. Sadly it is human nature to complain rather than praise these days and please remember that there is always two side to a story!

Negative experience: The worst EVER landlord I ever had! I had a hole in my ceiling for 4 months before they fixed it. The landlord is so rude. Don't ever rent from Townsend

Fantastic experience: Very happy with this place. They've responded very well to maintenance issues and very courteous.

Negative experience: Terrible agency.

Negative experience: Townsends are crooks. Huge charges at the end of tenancy. Black mould. Rude staff. No hot water for months. Broken toilet. Scumbags.

Negative experience: Look for another place to do you business!

Negative experience: Do not fall for the guise of 'no deposit' unless you take extensive photos they will try and charge you for pre-existing problems with the house when you try and move out. They will try any means necessary to get money from you. The rooms are overpriced and they are unwilling to fix any problems, especially ones they have caused. Another example of a company thinking they can take advantage of students.

Negative experience: A slimy and soulless company that won't take responsibility for their actions.

Negative experience: House wasn't clean when we moved in. I sent them an e-mail that day to say so. When we moved out (after 3 years of being loyal customers) the house was cleaner than I moved in and they charged £400 to clean the house. No justification, just lies. Sure whoever owns the place is a millionaire by now though. So swings and roundabouts!