The ESTAS Group

Fantastic experience: Rebecca conducted the introductory meeting today and was very professional as well as being extremely warm, friendly and engaging. her enthusiasm was infectious - so much so that we immediately decided to sign up! Thank you!

Fantastic experience: We’ve been involved with ESTAS for the best part of a decade now and have always been big fans of what they do. For us, the real value goes beyond the awards themselves. The client feedback gives us a genuine insight into how we’re performing, what we’re getting right and, perhaps more importantly, where we can improve. That kind of honest feedback is incredibly valuable when you’re serious about maintaining high service levels. We’ve also worked closely with ESTAS over the years and fully integrated their reviews into our own platform, helping our estate agency clients make much more of the feedback they receive. A great team, a great platform and something we’re very proud to continue being part of.

Fantastic experience: Rebecca handled our onboarding call and made an excellent first impression. She was friendly, personable, and clearly enthusiastic about ESTAS. She answered all our questions confidently and knowledgeably, and came across as thoroughly professional throughout. Based on this initial conversation, we are looking forward to getting started and seeing what ESTAS can do for us..

Fantastic experience: Excellent platform for company reviews, helpful and approachable.

Fantastic experience: Great service.

Fantastic experience: I had a wonderful call with Rebecca who was very helpful and informative. The process has been very easy and I am looking forward to working with the ESTAS going forward.

Fantastic experience: I found Nadia to most helpful and answered all my questions in a timely manner

Fantastic experience: Rebecca has been very professional in the approach and explanation to confirm what will happen and at what stages.

Fantastic experience: Always extremely responsive and helpful. Nothing is too much trouble and so friendly and polite. Really go the extra mile to ensure their customer experience is first class.

Fantastic experience: The ESTAS remains one of the most powerful and essential partners we have at base. Ever since our first entry in 2010, the objectives of The ESTAS have aligned perfectly with our desire to build a lettings agency that worked differently- focusing on the service and customer experience rather than the deals we do. The ESTAS has helped us hold ourselves to account, build a better business and, now, demonstrate that we deliver one of, if not THE, best customer service to Landlords in the whole of the UK. Whilst the accolades are nice as a business, seeing what these mean to our incredible team is the greatest reward for their hard work, tireless standards and our vision. You've helped us become the agent we always hoped we could be- and more.

Fantastic experience: Easy platform, very helpful and prompt at helping with any queries

Fantastic experience: When I entered the industry I was always told that the ESTAS was the biggest award you could win because it is based on real client feedback. To me it means the most. The team are all incredibly helpful and any queries are resolved almost immediately. The feedback platform is incredibly simple and easy to use and the feed into Google Reviews is seamless. For almost ten years now my experience of the ESTAS team and their processes has been nothing but excellent. Thank you.

Fantastic experience: We’ve been proud users of the ESTAS Awards for the past three years and in each of those years, we’ve been honoured with an award. As a small, independent estate agent, ESTAS has played a key role in helping us gain recognition among some of the very best estate agents across the UK.

Fantastic experience: ESTAS team are great to deal with, always helpful and integral part of our assessment of how we perform as an agent for our customers.

Fantastic experience: We’ve been with ESTAS since 2020, and it’s been a real driving force for our team in securing valuable customer reviews. The platform has helped us build trust with clients, enhance customer confidence, and attract new business. The annual ESTAS Awards ceremony is always a fantastic occasion to celebrate our team’s hard work and success. Highly recommended for any business that values genuine customer feedback and recognition!

Fantastic experience: Such a stong positive company to work with and the wining message is spot on for customers and clients to see

Fantastic experience: I wasn’t convinced beforehand, but after having a meeting with Nadia she altered my opinion and provided a clear presentation

Fantastic experience: I’ve only recently started using The ESTAS platform, so it’s too early to give a full review on the service as a whole — but my initial experience has been really positive. Rebecca has been brilliant to deal with: friendly, professional, and quick to help with any questions. A great start to what I’m sure will be a strong partnership!

Fantastic experience: Rebecca has been awesome, very helpful, and very patient with us. The onboarding with ESTAS has been a real pleasure.

Fantastic experience: My experience so far with ESTAS has been very transparent and clear to understand. I would advise all businesses who are looking to improve their businesses online profile to definitely consider ESTAS.

Fantastic experience: Rebecca was brilliant. I was putting off using the ESTAS as we already had a process in place with reviews but Becca persuaded me to take the jump. We have had more reviews on the platform in 24 hours than we had in one year, possibly even two years with our other platform. We have always been really good with our Google reviews and I didn't believe for one second that this could be improved and this method certainly has. We saw an immediate increase - literally overnight.

Fantastic experience: Absolutely fabulous event laid on by people that have a genuine desire to celebrate our industry and see positive change.

Fantastic experience: This is our 2nd year with the ESTAS. We had lots of help with the initial onboarding and that has continued to be the case, lots of communication, explanation and advice. Being able to gather reviews and have them posted across social media without having to list every one is really timesaving. We would definitely recommend the ESTAS if you want to be seen as a professional company.

Fantastic experience: The platform is easy to use and well laid out. The wards ceremony is amazing and after going this this for the first time, has spurred my team on to do better in order to be able to go again next year

Fantastic experience: The ESTAS Awards are always a brilliant event and a highlight of the year for our team to go to. The review platform itself is quick and easy to use and looks great on our website and the reviews are easily shared on social media.

Fantastic experience: Such a great, fun company to collaborate with - their events are the best too!

Fantastic experience: Attending The ESTAS Customer Service Awards is a remarkable experience and truly one of the highlights of the UK property industry’s calendar. The ESTAS platform itself is fantastic, offering a structured way for customers to provide feedback, and for companies to understand and improve their service. The entire experience – from nomination to the award announcement – is seamless, organised, and designed to celebrate those going above and beyond for their clients. Overall, The ESTAS are not just about trophies but about driving real change in the industry, emphasising service quality, and creating a benchmark that everyone in property can aspire to. It’s an event that’s not to be missed!

Fantastic experience: Really great experience with our first year entered into ESTAS. The support offered by Georgina with the online system has been next to none. Its been a great experience, and we enjoyed our visit to the ESTAS Awards this year, where we won 2 awards! Its great to be recognised!

Fantastic experience: Always a great experience

Fantastic experience: A long-serving ESTAS advocate. The best in the business by a country mile!

Fantastic experience: Fabulous and professional.

Fantastic experience: Love the ESTAS. A fantastic honest way of judging service.

Fantastic experience: makes getting reviews so easy and drives us to provide exceptional customer service

Fantastic experience: We love the ESTAS easy to use and valuable intel for us

Fantastic experience: The definitive reviews platform for our industry and allows us to showcase our own commitment to great service via the comments made by our clients.

Fantastic experience: Awesome Company - They understand Estate Agency & What Agents Want! The original and the best estate agency awards scheme, has evolved over time to also become the number one review site for this industry. This is still one of our primary resources when winning new customers. But as much as anything, the chance to attend the awards each year - provides us as a business an opportunity to reward our hardworking teams with an unforgettable day out each year.

Fantastic experience: We’re always incredibly happy with the ESTAs service and platform. And we use their coveted awards which we’ve done well in for advertising and setting our standard in the market place

Negative experience: As a service based estate agents we used the ESTA's as a way to promote the levels of service we provided and won Gold for both sales and lettings on multiple occasions since we opened our doors. We also received notification we have been in the top 10 nationally on more than one occasion. We entered the first 4 years we opened for business. So why only 2 stars.... Firstly if you want to gain some traction and have an award to sing about then the ESTA's is a good way to do so. It does this well. However.... We were contacted by the ESTA's on year 5 to say that we received 'too many' votes and we would be added into a national / online award instead of the county we operate in. They also wanted to charge us more money to enter. Having worked for a very large national firm (who also enter the ESTA's and continues to do so) at a senior management level, I am aware that this firm will want the minimum number of votes to qualify (normally 12 - 15) at a good % score and insist those individual offices to stop getting more votes. This score counts towards the National award which they want to win and promote across their network. I left said firm under a cloud and took some high profile staff with me. We were beating the local offices (and everyone else) annually to win. There was satisfaction in doing so. The recording of votes works very well. The ESTA's award more points for the more votes you get. Our tactic was for quantity and quality. I complained to the ESTA's highlighting that we were a locally based firm, with one office in the county we operate in and we were gaining 100 / 150 votes in a year and there was no reason that other agents couldn't copy us to improve their score. We didn't cherry-pick our votes, we asked everyone. I also highlighted that I knew how others worked, having inside knowledge. We were not an online agent, our office is not on a high street but is readily available for anyone to visit us and is within the area we work in. The only thing we don't have is a shop front (but never have had). This fell on deaf ears, I didn't get any response and the ESTA's refused to enter us into the local / county awards from this point onwards. I still don't know why and can only speculate as to the reasons. Perhaps they will post a reply on here? All we ever wanted was to be the best estate agent in our area and up against the agents we compete against every day on appraisals. The whole point of the ESTA's is to give you a competitive edge. They removed this opportunity from us by changing the rules. A very average estate agent will sell 6/7 houses a month - therefore nearly any office could get 100+ votes in a year by asking each vendor and seller to vote. Most agents don't do so as they know they wouldn't get excellent feedback from all of these. The ESTA's is a business that is sold to agents based all about feedback, working with customers and communication and you would have hoped that a business that is reliant upon this would be keen to deal with issues when they are raised. Despite asking several times for a meeting / call from Simon (or someone senior) nothing ever happened and I simply gave up. We feel we were ostracised from the ESTA's - and am writing the review a couple of years later so there is no sour grapes attached. I have no wish to go back but feel compelled to leave a review about the experience we had. We are a small, family business and have tried to leave a detailed review showing what happened. We haven't used the ESTA's for several years and now have a significant rating on google which is free to use and is much more widely known to the public. We ask people to leave a review on here instead. It hasn't affected our business, we has continued to grow with or without the help from the ESTA's. As a result I would say to any aspiring estate agent to save your money, work on your google reviews with buyers and sellers and promote your business this way. Its cheaper and will improve your SEO on google organically at the same time.

Fantastic experience: The ESTAS is a great platform for clients to leave reviews and really supports and instills what we're about.

Fantastic experience: Thank you for bringing it to my attention to review and monitor our google ratings

Fantastic experience: Excellent brand awareness, mark of quality, all staff work tirelessly to improve every Agents business

Fantastic experience: The process of the ESTAS is an excellent forum to gauge how well your business is performing for your clients. It also allows you to share those important messages.

Fantastic experience: Fabulous service provider. Easy for customers to use which encourages reviews.

Fantastic experience: Excellent platform for our landlords and tenants to rate our service on. We have been fortunate enough to at the last four awards event in London and it is a great occassion and brilliantly run. The Team at Estas are also amazing to work with.

Fantastic experience: The ESTA awards provide an excellent format to receive customer feedback and showcase the level of customer service you deliver as a business. Keep up the good work.

Fantastic experience: Having the collateral for ESTAS and the verified customer reviews which we can share to social media has been great for business. We've had no issues at all and all the team have always been very helpful and professional. Highly Recommend.

Fantastic experience: The best Estate Agency review platform! Easy to use, navigate round and our clients equally love it as much as we do! We couldn't be happier with the service and kudos the ESTAS gives us! Fantastic family business to deal with and always happy to help. Thank you!

Fantastic experience: I am doing this for the £100 bar tab. But you guys are good. 5*

Fantastic experience: The ESTAs is embedded with Aconveyancing across all offices. The staff strive to achieve 5star reviews and there is healthy competitions within the firm. This was our first year at the Esta awards and the event was thoroughly enjoyed by all in attendance. We are proud to be a conveyancing firm promoting the working together ethos within the property industry.

Fantastic experience: From the moment we signed up with The ESTAS they have been fantastic. The platform itself is fantastic - easy to use and enables us to receive valuable feedback from our clients. And the communication, and regular contact we have from the staff within the ESTAS is great - makes us feel there is always someone on hand if we were to ever need assistance.

Fantastic experience: The Estas are a valuable tool, helping us consistently provide great customer service and generating the trust we need to capture future business.

Fantastic experience: We find the ESTA's a great measuring stick to be able to see what our customers think of our company. The platform process is unbiased and allows us to see what our customers views are and also allows us to see how we can improve our business.

Fantastic experience: I have been delighted with the Estas which have had a very positive impact on gaining new business. I have just agreed a new year of business and look forward to speaking regularly.

Fantastic experience: Great support for our business. Always trying to help develop our business and ideas to gain more reviews and to improve our customer relations.

Fantastic experience: Excellent product - Excellent service - The best product we have invested in to bring new business to the table.

Fantastic experience: Excellent company to be associated with!

Fantastic experience: I have tried other review platforms in the past, but ESTAS, with its links to Google and highly regarded Awards scheme is a winning combination for Goodfellows.

Fantastic experience: very good very good excellent

Fantastic experience: A great platform to showcase what real customers think of your level of customer service. ESTAS has had a positive impact in increasing the volume of reviews which has assisted in securing new business. Well worth it!

Fantastic experience: Everything you would expect from a customer review platform, the service has been outstanding.

Fantastic experience: Have only been with ESTAs for a couple of months but initial experience has been very positive. Easy to use for consumers.

Fantastic experience: Always very quick to respond to questions and queries

Fantastic experience: We enjoy participating in the ESTAS and it shows clients how dedicated we are to providing an excellent service.

Fantastic experience: I have entered The ESTAS for the last 3 years and I think it’s the most credible property awards out there. I think it’s the closest thing Estate Agents have to The Oscars. I am 5 time ESTAS winner and I hope to continue that winning streak for many many years to come. Thank you.

Fantastic experience: We’re so grateful the ESTAS provide such an incredible platform for our clients to rate our services. As an agent we continuously strive to stand out from the crowd and the ESTAS has helped us achieve this. The ESTAS is the most prestigious awards for all estate agents driven to deliver the best customer service. We love how user friendly the platform is and the incredible awards ceremony is fabulous!

Fantastic experience: Highly recommended : )

Fantastic experience: Always a pleasure dealing with the ESTAS!

Fantastic experience: Our business has benefited greatly from the ESTAS by offering a transparent process for potential clients to review us from an unbiased perspective.

Fantastic experience: We have been part of the ESTAS for several years now and we are extremely proud of our awards and how they set us apart from our competitors in the local market. Not only does it demonstrate to clients our service levels it is also a huge accolade to our hard working members of staff. The ESTAS team are incredibly hard working, and put on a fabulous event year after year.

Fantastic experience: Always there if we need them, very supportive of our needs and happy to help!

Fantastic experience: Love the ESTAS!! All staff are so helpful!!

Fantastic experience: The Estas team have been the Yorkshire pudding to our Roast dinner... Of course, the roast dinner was great before hand we had all the essential parts in place but when we added that extra bit.... this little crisp service of perfection... the show stopping number that has been the team at the ESTAS our Roast Dinner was complete. If you want to take your reviews to the next level this is the place...

Fantastic experience: We love this site which allows our customers and clients to leave reviews for us. Very easy to use and self explanatory.

Fantastic experience: Can’t fault the service, always easy to use the site.

Fantastic experience: Professionalism is the best word for The ESTAS Group

Fantastic experience: Ben was excellent, but trod on the dog's ear

Fantastic experience: The ESTAs provide us with independent client feedback and statistics for our offices as well as the opportunity to be recognised by the industry for great customer service. ESTAs client comments prove useful for our performance monitoring and we use them in our marketing, both as a way of publicly acknowledging the efforts of our staff and promoting our services.

Positive experience: Fantastic experience, quick and simple

Fantastic experience: Simon, Karen, Sarah and Isabella are amazing. A wonderful team to deal with.

Fantastic experience: We love being part of The ESTAS Group, and are so proud of our wins over the last 4 years as Best Letting Agents in the North West. Karen and the ESTAS team always go above and beyond to inform us and answer any queries we have. This year they put on a fantastic virtual ceremony in light of the Covid-19 situation, and it was an absolute success. They're constantly innovating and adapting, and it is our pleasure to be associated with this prestigious group who recognise the true value of good, honest agents. Thanks to you all!

Fantastic experience: Fantastic and friendly service!

Fantastic experience: Great company, great people!