Block Management UK Ltd

Positive experience: Thanks Joshua for the latest in-house redecredecorations to the main entrance, foyer and garden room.

Negative experience: Such poor customer service - Denise was agressive at the start and rude at the end. Won’t recommend.

Negative experience: Awful company. Avoid like the plague. Thankfully, my building replaced them a few years ago, and the contrast between the management is staggering.

Negative experience: another poor management company. we are in the process of dropping them for an alternative company. they tried to force a huge increase in service charges this past year, which as an RTM we refused. they have since been obstructive at every step of getting rid of them.

Negative experience: In all my years as a leaseholder, I have never experienced such a consistent pattern of mismanagement, underhandedness, lack of accountability, and disregard for fundamental property management responsibilities. Communication is virtually non existent. Emails routinely go unanswered, phone calls are rarely returned, and on the rare occasion a response is received, it is typically a generic, copy and pasted message that offers no meaningful resolution. The service charges are exceptionally high, yet it is difficult to identify what they are funding as there is very little evidence of work being carried out. Accountability is also absent. Whenever an issue arises and issues are frequent, responsibility is consistently deflected. Explanations range from blaming external contractors or insurers to citing system transitions or prior management, but never acknowledging their own role in the failures. In summary, this block management company delivers a combination of neglect, poor service, and excessive costs. Numerous negative reviews from other residents echo the same concerns, painting a clear and consistent picture of systemic mismanagement.

Fantastic experience: Just wanted to say thanks Anastasiia and her team ,you’ve made a real difference to our building. I’ve had quick replies every time I’ve raised something, and things are noticeably better run now. Keep it up.

Negative experience: This company attempted to manage a redeveloped site in Norwich where I live for about a year. At an initial meeting their MD (David) met with residents and promised an effective, efficient and transparent management service. After a year they had done nothing other than attempt to act as debt collectors for a chaotic and dishonest landlord. They were unable to organise anything e.g. cleaning of communal areas and seemed unaware and totally disinterested in anything other than their fee. My recommendation would be to steer clear.

Negative experience: Joke of a company . Amazed they stay in business.

Negative experience: Avoid at all costs. Words can not describe how incompetent, inefficient and terrible this company is. As a management company they are totally incompetent and I think they'd be out of their depth managing a 5 year old's birthday party. Additional edits and reviews below. Trusted - I wouldn’t trust them with anything! They had been charging for window cleaning for a year before they cleaned any windows, and only then because I complained. They regularly miss ground maintenance cleaning sessions. They charge for the disposal of the grounds maintenance rubbish and then put the waste in our bins instead. Recently they provided me with an electricity bill with an address that doesn’t match our property. Every bill they receive on our behalf that I’ve seen is far lower than they are charging us for the service and frankly I don’t trust that they aren’t keeping the difference. The accounts they produce for the year are such a joke they don’t clarify anything either. Dynamic - well they do keep changing things, mainly the price keeps going up. Each year the cost goes up and up with no explanation why. When challenged they give incomplete and misleading information either showing incompetence or trying to deliberately deceive. They are very happy to add extra charges for extra repair work to be carried out, but then the work isn’t done for months, if indeed it’s done at all. They also keep changing staff, and I fear each time they manage to find someone with an even lower understanding of what is expected. Unique - I certainly hope they are as I’d never want to use a company as terrible as this again. Their level of customer service is outstandingly bad. E mails take weeks to get a response to, and often are only responded to when chased. Responses are incomplete and misleading which leads me to conclude they are either incompetent or deliberately deceiving us. Despite complaining about the level of customer service and having my questions passed on to someone else (presumably more senior) my questions are still taking over a week to get a response. In summary, I find their service to be over priced and misleading and their level of customer service to be terrible. I have no confidence they are making good use of the excessive money being paid to them. I wish I could remove the 1 star and give them 0 stars! EDIT - February 2021. Having met with several of the staff at BMUK in August 2020 we got a better mutual understanding of what should be happening. Since then BMUK have been more communicative and responsive. However, I still find my self needing to send reminders about issues which are on going and on occasions taking the matter on myself as I fear otherwise issues may not get resolved in a good time frame or at a good cost. EDIT - October 2022. Service has declined again and e mails go unanswered. Simple tasks take weeks/months to get sorted and important jobs take years. They seem to have no comprehension that if a customer is complaining about a lack of communication they need to communicate with the customer. I am spending so much of my time chasing them to do the management job I've realised I'd be better spending that time doing the work my self or finding a competent company to do it for me, which wouldn't be BMUK. Edit - March 2023. Absolutely beyond a joke. Their communication has become even more terrible. They managed to change the frequency of some cleaning from quarterly to monthly without approval or the money being in the budget for the work. I've had supplier after supplier saying they won't deal with them. They insist on using an online management portal which hinders communication. EDIT - We left BMUK a few years back as things were terrible and didn't show signs of getting better. I've had to contact a contractor we used back when BMUK handled payments for us and found that the company would actually refuse to do work for us if we were still using BMUK as they took too long to pay invoices. Yet more evidence they are vastly incompetent.

Negative experience: Would give 0* if I could. Every request we send gets ignored or pushed back constantly. Supposed to have been replacing our building windows for 3 years and nothing has happened despite them putting a large cost in their service fees in this year’s budget. Our building corridors have had no lights for over a month (raised immediately) and still no sign of them fixing this. Joke of a company - see every other review below mine that sums up this ‘business’. Should be shut down

Negative experience: Please don't give this company your money. They are lax, unprofessional and could not care less about the blocks entrusted to their care. In my case, they managed the finances of the block so poorly that the leaseholders were left thousands of pounds out of pocket. There are many better management companies out there - do yourself a favour use one of them.

Negative experience: Avoid at all costs!!! Prior to the fire at Spectrum Building, communication was at best questionable. By no surprise, Block Management UK outdid themselves; by falling short of the professionalism and quality service they claim on their website. I am absolutely horrified at the lack of urgency, care and sympathy shown towards residents who have been displaced. If you enjoy being taken for a ride, by all means employ the services of these cowboys.

Negative experience: Terrible company, poor and tardy communication. It took years of communication before they instructed a local builder to resolve a leak into my lease hold property which even now has not been finished. The most frustrating example I've ever had with a management company.

Negative experience: Worst property management I have experienced in my life. It’s playing with peoples lives and livelihoods. They should be held accountable legally. Not just the company but the irresponsible employees and directors for negligence

Negative experience: Shame on you

Negative experience: The victims of the Dagenham flat fire are awaiting your presence and response. Since the devastating fire incident at the Spectrum building on 22 Freshwater Road, we have not received any response or had their presence at the meetings. This is causing extreme distress and trauma to the affected families, who are currently going through a very difficult time. More than 100 people are seeking answers, and the least that could be done is to show the decency to attend the meetings and hear from the affected families. This is utterly deplorable and disgusting.

Negative experience: No responsibility of anything. ‍♀️ Better to avoid them or they will dump you in the middle of nowhere. ⚠️ It takes 2 hours to reach them and their emergency services are not so great. #Avoid #StaySafe PS : This is my experience based on living in a property managed by Block management UK

Negative experience: Their tagline 'Protecting Your Assets Today for the Unknown Tomorrow'. Be aware that when the unknown tomorrow arrives they will vanish. They manage the block of flats in Dagenham which burnt down this week. They have refused to attend meetings, speak to the council, pick up the phone or answer emails. When tenants are left homeless they show no compassion or human decency at all.

Negative experience: As a contractor, working with companies like this are really hard, they regularly don’t pay their monthly invoices often leaving us waiting months. After more than two years, we ditched them eventually, way too much admin to keep perusing invoices. Of course they then tried to flip it saying we hadn’t attended our monthly work which wasn’t the case. These kind of companies sink small contractors creating real cash flow problems. Thank goodness other block companies are more ethical.

Negative experience: Dreadful company, avoid at all costs. Demanding massive sums of money for work that doesn't get done and failed to send breakdowns of costs. When I finally managed to get through to someone on the phone (their number appears to be a closely guarded secret and when you complete the online form on their website, they claim they never got it), the member of staff was very polite and friendly but the company itself is not fit for purpose.

Negative experience: Avoid if possible when appointing a managing agent. Slow and complex methods of communication, which is infuriating when trying to sort issues. No accountability or empathy when dealing with problems - very much a this is what we say and there is no requirement for us to explain why mentality. We are a collective group of freeholders instructing an agent for our building and received limited customer service, therefore I dread to think what customer service levels you would receive as a leaseholder and not their client. We have moved to another managing agent and have saved ourselves thousands of pounds and the customer service and rapport is miles ahead of what we received from BMUK.

Negative experience: DO NOT GO NEAR THESE PEOPLE XXXXXXXXXXXXXXXXXXXXX What they say and what they do is completely different. If you use them you will have a NEVER ENDING HEADACHE.

Negative experience: Absolutely do not engage with this company. They are incompetent and refuse to communicate.

Fantastic experience: Block Management Uk 5 Star services. Thank you

Fantastic experience: The team at Block management UK have been professional and communicative. Thanks to Tom who has been very helpful with any of our requests and enquiries.

Fantastic experience: Block management is a responsive company and a great company to deal with. I recommend using. Top service very professional highly recommended.

Fantastic experience: Very helpful and professional!

Negative experience: Shocking company who take advantage of small businesses. We did a lot of work for them with no issues raised and then suddenly they stopped paying with no explanation. Ended up having to pass them to a debt management company where they tried to wiggle out of paying by making up lies about work. Thankfully we always take before and after pictures to prove our work and all invoices were eventually paid but a lot of stress and hassle from a poorly run company. If you are a contractor I would run a million miles from them unless you are prepared to take them to court once them stop paying!!

Fantastic experience: The team at Block management UK have been fantastic. They are easy to work with, and have been very helpful with our enquiries and requests. Wouldn't hesitate to recommend.

Negative experience: Terrible service not recommend to use this company

Negative experience: Shockingly Exploitative Block Management UK Ltd Rating: ★☆☆☆☆ Block Management UK Ltd's attempt to charge £3,153.63 for the service charge of a two-flat house conversion is a clear example of their greed and exploitation. Their exorbitant fees, lack of transparency, and refusal to engage in meaningful dialogue demonstrate their complete disregard for customer satisfaction. Avoid this unscrupulous company and seek a reputable, customer-oriented alternative. Avoid

Fantastic experience: Alanna was really helpful and responded to my query promptly and efficiently

Fantastic experience: Monies received. Many thanks especially to Alanna who made most of it possible

Fantastic experience: Block management uk ltd have been really helpful with all the issues I have had and dealt with them in a timely manner.

Fantastic experience: Had an issue with my account, after chatting with Natalie, my issue was resolved very quickly.

Fantastic experience: Alanna S. was so polite and friendly on the phone. So helpful. Quick response via email. A true professional. She actually wanted to help me. Nothing was too much trouble. I really appreciated her help. Thank you Alanna. (Accounts team)

Fantastic experience: Dealt with Natalie in accounts on a few occasions. Very helpful and approachable

Fantastic experience: Very professional and easy to deal with. Looking forward to working together in the future.

Fantastic experience: I have been with block management for a while and a lovely lady Natalie has helped me with all my questions and not to mention my account with is great and all my queries I have had over time all in all very happy ☺️☺️

Fantastic experience: Big thank you to Simon Matthews and team for all of the hard work that you guys have done on our property, I speak on behalf of all of the directors and leaseholders, thank goodness we took you on. Highly recommend. Derek - Suffolk.

Fantastic experience: Fantastic service, helpful throughout the whole process, would highly recommend!

Negative experience: Very slow to respond, if you get a response at all. You will note that most of the 'good' reviews on here and Trustpilot are from their suppliers, not their customers/building tenants (they have tried several times to solicit good reviews from me). I'm the director of a management company being 'serviced' by Block and they are a constant frustration

Negative experience: Extremely disappointed with the lack of response to emails and general communication.

Negative experience: Stay clear. Incompetence raised to a new level on all fronts. As with an earlier review don't trust the positive reviews more than likely employees friends etc.

Fantastic experience: Great team, communications could not be faulted.

Fantastic experience: G6S Security have been a Security and Fire Systems provider for Block Management (UK) for a number of years now working closley with their Property Management Teams. We find them excellent to work with and there is great dialogue and service delivery between both teams for our comprehensive range of security and fire system installation and maintenace servicesfor their property portfolio.

Fantastic experience: Great Communication from Tom, very professional.

Negative experience: An utterly fraudulent and incompetent company. I inherited this block management company when I purchased the freehold of a block of flats and from the very start it was quite literally a running joke. How the company manages to operate the way it does today is beyond me, perhaps because the formal complaints procedure is so long and tiresome most people like myself simply want rid and to move on. Avoid at all costs!!

Fantastic experience: Very happy with how quick and easy was to deal with company. Great communication. Highly recommend. Thank you.

Negative experience: Negligent. Any high rating can only be employees/friends/family of the business - avoid this management company at all costs.

Negative experience: what a dismissive, amateur and unprofessional operation.

Negative experience: Hopeless bunch of take your money and run.

Negative experience: DONT PAY THEIR CONTRACTORS - ALL CONTRACTORS AVOID

Negative experience: Terrible service. Failure to respond to water ingress in building causing significant damage internally. Stay clear.

Negative experience: Awful, stay away from this company.

Negative experience: AVOID AT ALL COSTS Takes months for a reply & account managers avoid calls. The charges are ludicrous - with no transparency. Bunch of total crooks STEAR CLEAR

Fantastic experience: We’ve worked with a lot of block management companies and can definitely say that BMUK are one of the best. They are very efficient on the day to day running of their sites and it is clear that they genuinely care for their clients and do the best for them. All their staff that we deal with on a regular basis are friendly and helpful and it’s always a pleasure working with them.

Fantastic experience: Fabulous company to do work for always good with communications and a pleasure working with them.

Fantastic experience: From conception to completion of the external works undertaken we had no problem with communication, organisation or great workmanship. Would highly recommend!

Negative experience: We have been a subcontractor for the same site for two years. Block management took over the responsibility and since that time they take at least 90 days to pi lose your invoice every single time and then query after two years the prices that have not changed and then still owing you four months money want you to do a one off clean and return the keys with no notice. Urge all subcontractors to not entertain this company.

Negative experience: Shockingly bad company who won’t help you with anything you need. Me and my partner have had a broken washing machine for 6 months, a leak and damp, broken floorboards and nothing has been done to repair this. We call them up constantly and staff are not available or just hang up on you after they tell you they’re going to transfer you. Staff are absolutely useless.

Negative experience: Extremely unprofessonal company who try to save every penny possible, even if that is at the cost of the building owner or tenants. Just see their trustpilot reviews to see how much you should stay away. I would give 0 stars if i could.

Negative experience: Refuses to help tenants with anything, impossible to get hold of and are genuinely hopeless.

Fantastic experience: Responsive and helpful.

Fantastic experience: They really do live up to their strap-line. They have very dedicated staff and have organised the business so that you can always speak to someone. They have reduced costs and increased service.

Negative experience: Exceptionally poor property management company. I have been renting for past 12 years across all of UK but the condition of the property at 114c Bramford Road is just poor by any standards of even low income nations. Communal areas are left dirty for longer periods of times and cleaners are seen only cleaning the corridors rarely. Trash in car park is always over flowing and thrown about all over in the car park. There are 18 flats in the property so one can imagine the number of people using common areas. Upon complaining about the mess in the common areas, response I got was: 'We clean it once in 15 days, if the tennets mess it up it is not our responsibility'. They choose to let tennets mess up communal areas instead of issuing fines. During the covid times, they have these switched to turn on the lights in corridors of the property instead of motion sensors. Car park has a massive pot hole at the entrance which fills up with water on rainy days and makes back entrance inaccessible if there are too many cars parked. Car park does not have any policing and therefore free for all who come to the shops in the area. Car park is being used as car storage for unused cars that have their MOTs expired months ago, even have flat tires. Car park is being used by all sorts of people who do not live in the block and gets very difficult for residents to find parking spots. I would not recommend any tennant hire any property managed by this incompetant property management company.

Negative experience: The worst property management company I have ever used. Rude Not Responsive Unprofessional Slow response times to every query Fraudsters who try to get your service charge fees up front each year and then don’t provide the promised service. AVOID!

Negative experience: Would give zero stars if I could. Awful customer service. We are stuck in a block of flats that does not have a EWS1 form and they are not cooperating at all to aid the sale of my other half’s flat. They don’t return calls or emails. Both us and our buyer are stuck in limbo.

Positive experience: We have a central London house of 5 flats which Block Management UK Ltd have been managing for us for more than 10 years. We are well pleased with the property, financial and statutory management service that Block has provided us.

Fantastic experience: Joshua at Block Management UK is our property manager, our annual meetings are very informative and well done. Any questions or quires are always dealt with.

Fantastic experience: Solid and reliable. Highly recommended.

Negative experience: Very poor customer service. They do not pass on messages to each other. They do not return or reply to calls or emails. Their management style is to ignore and not address major problems and then to attempt to bully customers into submission if they have difficult questions. They have no understanding of the concerns of the leaseholders who contribute to the astronomical service charges. Website is rubbish and difficult to navigate.

Fantastic experience: Very friendly service! Quick and responsive whenever necessary!

Fantastic experience: Been living in an block management UK managed block for nearly a year now no problems at all would definitely recommend!

Fantastic experience: Block Management have serviced my flat for many years now and have always done a great job. Always easy to get hold of, always helpful, all costs and charges are fair and well explained. They were extra fantastic when I was selling my flat ie helping with all the admin and "searches" involved. A very good set up with decent, processional people. 100% recommend.

Negative experience: AVOID AT ALL COSTS - worse Managment company in London - money orientated company rather than dealing with real issues such as structual damages to the building causing breach of enjoyment. They only reply if you make a written complaint and even then they try to cover their own interest by shifting blame rather than taking responsibility in ensuring the building is in good condition as per the LEASE agreement. ZERO STAR if possible.

Fantastic experience: Very happy with the way that this company run our building. Would recommend

Fantastic experience: Block Management UK ltd gives us exceptional service, very proactive and professional in managing our blocks. I would highly recommend them to others experiencing problems managing their own blocks.

Negative experience: Tradesmen beware. The 45 day payment terms are actually at least 100. We still have invoices outstanding.

Negative experience: As everyone else mentioned this company is awful. Terrible experience. Very slow response for issues. Completely failure to maintain cleaning the communal area or cutting grass in our block, let alone fixing the entry phone at the gates. Overpriced packs when selling the property. Just stay away.

Negative experience: This company manages a block of 13 flats I used to live in and the cleaning / gardening etc was always to a good standard, however more unusual maintenance jobs would take months to be completed or just be left indefinitely. We once went almost 3 weeks without any form of lock on the main front door! In addition their management / sales pack fees for LPE1 form when I moved out of the property were utterly ridiculous at £474 including VAT. I had to pay it though due to time constraints within the property chain, essentially they had me over a barrel! I work in an industry that closely partners the flat management / leasehold industry and have asked at least a dozen other managing agents for their equivalent fees and no one else is anywhere near this expensive. Block Management UK Limited will shortly be hearing from me as a result and I will take them to the First Tier Tribunal if necessary. Very disappointing.

Fantastic experience: Very good company introduced by some close friends, they came on board a few years back and sorted a lot of problems we were facing trying to manage our building.

Negative experience: NEVER HIRE THIS COMPANY. We have used them to manage our four flat block and they are abysmal. They never get ANYTHING done!! All they do is take your money each quarter, hire substandard contractors who never turn up and never follow anything up. When you call them they never call you back. When you email them they list a load of excuses for poor performance (the latest being "we are behind because of the Bank Holiday". My response was "the Bank Holiday was two days ago. You were supposed to deal with this simple issue five months ago". We are going to get rid of them because they have been nothing short of an unmitigated disaster. AVOID AT ALL COSTS!!! THEY ARE A MONEY PIT, INCAPABLE OF MANAGING A VERY SIMPLE BLOCK OF FLATS.

Negative experience: Very poor service and terrible value for money. The staff is either ignorant or don't want to help. They are really un-supportive and have never shown any sign of pro-activeness. Turns out they "forgot" to charge our block some money about 2 years ago and now quite a few of the residents have left so we are lumped with a massive bill. We are in the process of changing management company and have realised that BM are 60% more expensive than other companies and their insurance deals are terrible (I suspect they are getting massive commissions on them but can't prove that). Every time we have to do any work, we have to be the one asking the exact question, there is never any hint of them trying to be proactive and provide advice. I would say: avoid!!!!

Negative experience: If there was a negative rating I would have give that. The worst customer service. They are only after your money and put charges which are not relent. Ever time you ask them to something the don't respond. After chasing for things 100's of time still no response.