Lovetts Property Services

Fantastic experience: Excellent service. Friendly, helpful, patient people. Highly recommended.

Fantastic experience: Everyone I spoke to today were friendly and helpful

Fantastic experience: Bailey at Lovetts was beyond helpful! He was so accommodating and consistently went above and beyond to support the purchase of our property. Would highly recommend Lovetts and big up Bailey in particular for being a legend!

Fantastic experience: Great experience with Lovetts, Sonny & Bailey have been very helpful and would definitely recommend. Smooth and fast experience.

Fantastic experience: Thank you for such a good explanation and detailed response. This has really helped me out. Thank you. Regards Robert Howarth

Negative experience: Right Richard Crosby with reference to Ur reply to my husband's review firstly get Ur facts right I have NEVEE done a review on urselves, secondly, we withheld the final months rent due to being informed u have a habit of not giving deposits back therefore given the deposit and rent was the same u got the final months rent via the deposit scheme as planned ( which all proof can be provided) thirdly irreversible damage This appears to be a habit of URS when a tenant has moved out if this is the case why remained in contact with both previous landlords of which both have given us exceptional references and of the property u mention y did the latest landlord request us to stay if the property had so much damage I don't think so we have photos and a video and still do of the property from the day we left & there is NO irreversible damage or damage done to that property so I suggest u get Ur facts right maybe this is because the landlord didn't want u dealing with his property anymore and if we decided to stay we were only to deal & pay him......as for shop below u call that a successful business when it's already been taken over, wish I could talk out of my backside like u it's a raw talent and all the reviews can't be wrong but any bad review ull turn it bk on them to be horrible!!!!! Also if this is true then y have we not heard from anyone in 5 months!!! Since WE gave u notice and this has only been said since my husband's review??!!! Lies all of it and u know it....

Negative experience: 0 stars awarded. Would give minus if I could. AVOID AT ALL COSTS!!!! After I left the property clean, I was hit with a cleaning bill. As I disputed this, the Deposit Protection Service had to be involved - Luckily, I had taken photos/sent messages, as evidence beforehand to prove that it was already in a ridiculously filthy state. Obviously, I got my full deposit back but I had to fight for it. Honestly, I wonder how the people that work at Lovetts can live with themselves, purposefully attempting to fleece unsuspecting tenants, as a career. And all behind your back, with a smile on their faces. ABSOLUTELY DISGUSTING CONDUCT. WILL BE REPORTING THEM. Update - I've also heard others complaining about Lovetts, so I'm far from the only one.

Negative experience: Difficult communication thru phone and emails as nobody answers. Interested in letting a property thru this agency and with less than 4 days untill moving day I still don't have the certainty that will be actually able to move there in time...

Fantastic experience: We have recently renovated a property as an investment. We contacted Lovetts to find a tenant for us which they did very quickly. Bailey who works in the office has found us a lovely Tenant and got him moved in so the property wasn't vacant for too long. Bailey was very professional, he checked in with us every day updating us with progress and advising us on everything we needed to do, making the whole process stress-free. Thank you Bailey and all the team at Lovetts Mr and Mrs Georgiou

Fantastic experience: very friendly , helpful staff. worked quickly, and effectively. Would definately use them again.

Fantastic experience: They able to resolve any issues. Happy and grateful

Fantastic experience: After years of dealing with agents that don’t give a dam , I recently used Lovetts to rent my flat as well as property manage a building with 3 flats in Westgate. Richard came highly recommended by a local property owner and I couldn't be happier with the service I received. Richard is very knowledgeable, clearly passionate and highly professional, the service he provided was efficient and personalised with a genuine commitment to client satisfaction.  Richard and Lovetts is my go to estate agent!

Fantastic experience: Lovetts always answers a phone call or email. They listen and resolve any issue. What's not to like?

Fantastic experience: Thanks to Bailey who has shown me around several properties recently. Refreshingly he was well informed and very helpful.

Fantastic experience: Amazing experience, Sonny is so professional.

Fantastic experience: A friendly and efficient service. Would recommend.

Fantastic experience: I usually detest the process of dealing with letting agents, but Bailey at Lovetts made my moving process simple and straightforward. Highly recommend.

Fantastic experience: Sonny Danton was an excellent negotiator and helped us secure the rental property stress free and no hassles.

Fantastic experience: Incredible service. I was looking for my first solo rental, which was really daunting! But everyone I was in contact with at Lovetts made the time to talk me through anything and everything to make sure I had a clear understanding of the process, always kept me well informed of the progress of my application and responded to emails so quickly. If/when it’s time to move on, they will be my first choice of Estate Agent. Really can’t thank the team at the Cliftonville branch enough!

Fantastic experience: “I have been using Lovett’s rental services from 2000 when we bought an apartment in Broadstairs. As we moved abroad thereafter we rented out the flat which was managed initially by Gail Thatcher, an efficient, caring woman beyond description. I still miss her letters with the latest updates in Broadstairs weather and her wry insights into life! She was ably followed by Richard Crosby who seamlessly took over the helm where he continues to steer the ship to success. Richard is a gentleman and has managed the vicissitudes of the property business with professionalism, acumen, care and equanimity. He has not been fazed by failed attempts to sell, to rent, differing viewpoints of co-owners, council tax or exploding boilers. Lovetts staff are unfailingly friendly and easy to deal with and procure new tenants with a minimum of fuss, providing a clear report on debits and credits in the account on a monthly basis. All this in my view for a very reasonable fee. Believe me, I would not be ‘behind the door,’ to use an adage, in expressing the contrary view if I felt differently about Lovett’s. Therefore my praise and positive review is real. Based on my experience I couldn’t recommend the company highly enough if you are planning to buy, sell, rent or let out a property in the Thanet area of Kent. Kieran Moore.”

Positive experience: Lovely team, resolved a couple of issues in good time.

Fantastic experience: Very happy with there service, prompt to reply and very helpful. Would highly recommend Richard & Tracey very efficent and competent. Well done

Fantastic experience: Excellent service, I highly recommend them. Many thanks for your assistance!

Negative experience: Nothing to Love about this agency customer service is worst than mine and I though mine was really bad Be careful landlords they will flood your home And your bank account will drain

Fantastic experience: Well what can i say lovetts went above and beyond to help me find a place to live with my dogs with only 2 weeks before being homeless. Thank you to all the staff that helped me and finding me a lovley place in birchington....Big up to the lovetts crew very professional staff and angents. Highly recomended

Fantastic experience: Lovetts have managed properties for me for some years. They are reliable, knowledgeable and efficient in all aspects of Letting and I certainly recommend them. Everyone is so helpful and nothing is too much trouble for them.

Fantastic experience: Great service from Richard & the team, would highly recommend

Fantastic experience: I recently had to sell a family member's flat and was daunted by the prospect. But the team at Lovett's dealt with it all professionally, with courtesy, always keeping me informed. They went above and beyond in dealing with a particular issue and resolved it. I would have no hesitation in recommending them.

Fantastic experience: The task of moving can be daunting, especially when experiencing that a number of agents can be unreliable/unresponsive in getting back to you. However, I cannot praise Lovetts enough in helping to reduce the stress of relocating. Sonny has been an absolute star - Great communication and consistently reliable, helpful and friendly - I've really appreciated that and cannot recommend them highly enough. Thanks Sonny!

Positive experience: Helpful at finding a rented property.

Fantastic experience: Thanks again to Lovetts for helping me out with my many questions.

Fantastic experience: I carry out maintenance works for Lovetts. The whole process from receiving the works order to completion of the job is smooth. The staff are friendly and keep everything ticking along.

Fantastic experience: Very helpful state agent recommended they do take care of everything and would said thank you lovette all the best

Fantastic experience: I have recently signd up as a handyman and work with jo and she dose a fanatic job working with trades and and tenants and the home owners themselves.

Fantastic experience: Fantastic service. Quick and sufficient. Sonny was so helpful.

Fantastic experience: Great service kind and easy to talk to highly recommended!

Fantastic experience: Had really good experience with Lovetts, especially bailey crosby. Awesome all around :D

Fantastic experience: I needed help with some commercial and residential valuations, and a rough estimate for refurb on a property and the director was absolutely helpful on short notice. I would recommend them if you are looking to buy or sell a house.

Positive experience: This is my first time using lovetts property services to rent a place, I was really impressed with how fast the process of getting my place was. Sonny, whom I mainly interacted with, was really helpful. He was quick to answer my questions and sort out concerns I had.

Fantastic experience: It was amazing experience. I am thankful to every one at Lovetts, specially Bailey, who helped at each stage and continuously provided all the information.

Fantastic experience: Sonny from lovetts dealt with my house move from start to finish an he was excellent in the way he handle my move from start to finish a credit to his company

Fantastic experience: Lovetts have managed properties for us for some years and have recently sold our house. Exceptional professionalism combined with personal care and attention. We could not have asked for more. Particular praise for Bailey who was oustanding

Fantastic experience: Lovetts provided a smooth and trouble free sale. Bailey was extremely helpful and efficient and kept us informed throughout the process. Would recommended for Sales or lettings.

Fantastic experience: Great, friendly service! Dealt with Bailey throughout, who was good at chasing up slightly slow surveyors etc, in order to speed the process up.

Positive experience: Pleased with their services and also the cordial behaviour of the staff!

Fantastic experience: I had the pleasure to deal with Sonny at Lovetts Margate, he was extremely professional, a man of his word and worked with great efficiency. I would definitely do business with him again. Thank you Sonny and the Lovetts team of Margate.

Fantastic experience: This is the second time we have used Lovetts to find us tenants for our flat. Once again they worked very hard to find a suitable family. Sonny, who we mainly dealt with, was prompt in his responses to us. Efficient and very understanding of any requests or questions I had during the process.

Fantastic experience: Lovetts were brilliant from start to finish. Everything was made clear to us and they were always on hand to answer any questions that we had. Very good experience

Fantastic experience: Excellent working relationship. They managed a property and then advised me on the best way to sell it. Sale completed. Quick response and friendly team.

Positive experience: Good customer relations.

Fantastic experience: Quick and easy process buying a property from Lovetts. In Particular Bailey was very helpful throughout the process, always on time with viewings and accommodating with requests.

Negative experience: Have been left over 24 hours with no heating or hot water which is illegal. My boiler was deemed dangerous by an engineer. Something to do with carbon monoxide as well! Didn't have detectors nor smoke alarms for years, until I recently kept on at them. Issues I've reported over the years have been completely ignored. I've had to fix stuff myself where I can. Property I rent is still damp, roof is leaking, no insulation in the loft, sockets hanging out of walls...many other issues plus the house is in terrible decorative state (were talking artex and woodchip wallpaper) and they are still trying to raise my rent by almost £200 per month. They also have previously sent repair men to my house which not only did botched jobs but proceeded to flirt with me, stalk me and then harrass me. Legal standards aren't being met. Basic work isn't being carried out. Staff lie and gaslight. Whole business is a shambles. Can tell it's one of the budget options for Landlords. Will be perusing legal action. EDIT: Whilst it's clear I hit a nerve with my review, Many of the above issues I am still having. Some stuff has been fixed (more patched up, only to get past the council inspection I arranged) some not. No accountability taken for being left without heat for a week or provided with heaters until I asked umpteen times. It was agreed that my electricity would be paid for that week due to running these electric heaters...Still waiting and they've refused. Still waiting for rent back for that one week my house was uninhabitable too. Whilst maybe the last 7 (not 6) years that I have been here wasn't Lovetts responsibility, they were made aware of many issues over those years and neglected to do anything about. Since they've managed the property, the treatment from the staff has been shocking. Comical that he neglected to address the gaslighting, lying and rudeness from himself and his staff. I said I'd be happy to pay the increased rent IF and WHEN the house is up to BASIC living standard. If we're talking "Market Value" the whole house needs thousands spent on it. All in all, many other reviews say the same thing and just a quick Facebook search will tell you all you need to know about this "business" and it's operations. Looking forward to getting my section 21 soon

Negative experience: Would leave 0 star review if it would let me! Very disappointed with the attitude of the senior staff in this agents, no contact made to my elderly grandmother and mother when they requested viewings on a vacant property and then when they chased it up were told the property has been let already despite not having had any emails or communication with my mother, she was obviously upset with the lack of efficiency and questioned why she wasn’t contacted and the owner/manager came out in an abusive manner with no apology and really upset her. Awful customer service especially in a situation where two vulnerable adults are facing homelessness due to landlord selling their property. A little understanding, customer care and some acceptance for the mistake that was made would have been nice.

Negative experience: Rude and need to learn people skills except for the owner

Negative experience: Horrible staff not helpful don't turn up 2 appointments on time Ramsgate lovetts

Positive experience: They are good they're trying there best to find me a place to move too so no complaints

Positive experience: Great service and I can recommend them, they sold my flat within a week for a good price and were all very courteous and professional. Will use them again.

Fantastic experience: I will recommend Lovetts hundred percent, They are professional and very helpful,

Negative experience: Obnoxious arrogant Joshua, really didn’t want to help. We had no access to even see your forms let alone fill them in. No help whatsoever. Not surprised at 2.9 rating!

Negative experience: Not been great taking forever to work done. Iv been asking for the roof to be repaired for over a month and nothing has been done. Also the plumbing has gone up the spout since they did some work on the taps.

Fantastic experience: Lovett's managed my flat when it was rented out and then managed the sale (which was quite complicated due to leasehold and landlord issues) - they have always gone above and beyond to make sure they are doing everything they can to help. Richard was instrumentally in getting some parts of my sale closed and Josef was extremely helpful for all my tenant questions. All for a very reasonable cost as well. I would not hesitate to recommend Lovett's.

Fantastic experience: What a refreshing experience a Letting Agent that actually cares about their clientele. Staff are lovely and take time to understand your rental requirements. I dealt mainly with Chanelle who is efficient and charming a great ambassador for Lovett's.

Positive experience: Lovely people to work with

Fantastic experience: Lovetts are are Partner Agent of ours at Connect UK Auctions. They pass on any lots that are auction suited and we sell them on behalf of the company. We have a great relationship and look forward to continue working alongside them moving forward. Professional and always helpful.

Negative experience: Didn't get back to me regarding a property after cancelling an appointment that I'd confirmed!!

Negative experience: Agent was very late for viewing. I had to telephone him.

Negative experience: i am landlord from london this agent will take your money and run. do not trust

Fantastic experience: Good service

Fantastic experience: Staff are great highly recommend