Rosedale Property Agents
Welcome to Rosedale Property Agents, where your real estate experience transforms into a personalized journey. With over 20 years of successful service (established in 2002), our specialist team is ready to assist you in buying or selling properties with unparalleled customer service. We understand that behind every property, there is a story and a life, which is why we recognize that the real estate business is as much about people as it is about properties.
We offer a wide range of services that cover everything from selling new homes and land to market advice. Our reputation is backed by numerous daily reviews from satisfied clients who highlight our genuine and proactive approach. Whether you are looking for your first home or interested in developing new properties, Rosedale is your trusted partner.
We don't just facilitate transactions; we build lasting relationships. Join us on this exciting journey and let us help you make your next move in the real estate market.
Opening hours
- sunday: (closed)
- monday: 9h-17:45
- tuesday: 9h-17:45
- wednesday: 9h-17:45
- thursday: 9h-17:45
- friday: 9h-17:45
- saturday: 9h-16h
Our comment from ImmoNetwork about Rosedale Property Agents:
Comprehensive Property Services Across Multiple Locations
Rosedale Property Agents delivers a full spectrum of real estate solutions, encompassing the sale and purchase of residential properties, rental agreements, and dedicated property management. Operating through several local branches, including Bourne, Peterborough, and Market Deeping, the firm provides a coordinated network that ensures clients receive consistent support regardless of their specific needs. The agency handles every stage of the transaction, from initial consultation to final handover, making it a reliable choice for both first-time buyers and seasoned investors.
High-Quality Marketing and Accurate Valuations
A key driver behind the agency’s success lies in its strategic approach to property presentation and pricing. Clients consistently highlight the professional photography, detailed floor plans, engaging video walkthroughs, and virtual tours that make listings stand out in a competitive market. By combining these premium marketing tools with realistic and data-driven valuations, Rosedale ensures properties attract serious buyers quickly, often resulting in swift transactions and successful negotiations at the asking price.
- Professional high-resolution photography and videography
- Interactive virtual tours and detailed floor plans
- Precision market analysis for accurate listing prices
- Targeted promotional strategies across digital and social platforms
Dedicated Client Support and Seamless Communication
What truly sets this agency apart is the unwavering commitment of its advisors to client satisfaction. From the very first viewing to the final exchange of contracts, the team maintains clear, proactive communication that keeps all parties informed. Advisors are regularly praised for their patience, especially when guiding first-time buyers, and for their tenacity in liaising with solicitors and conveyancers to resolve complex chain issues. Their ability to adapt to unexpected challenges and provide personalized solutions significantly reduces the stress typically associated with property transactions.
- Personalized guidance tailored to individual client requirements
- Proactive coordination with legal and financial professionals
- Reliable updates through phone, email, and in-person meetings
- Patient and clear explanations for complex procedures
Trusted Local Expertise and Proven Results
With deep roots in the local community, Rosedale Property Agents combines extensive market knowledge with a client-first philosophy. Reviewers frequently commend the team’s ability to navigate competitive bidding situations, manage complicated sales chains, and secure favorable terms under tight deadlines. This consistent track record of successful completions, coupled with a reputation for integrity and transparency, has earned the agency numerous recommendations from satisfied homeowners and tenants alike. Whether handling a straightforward relocation or a complex multi-property exchange, the agency remains a trusted partner in achieving seamless property transitions.
Rosedale Property Agents: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,8 out of 5 from 95 reviews
Fantastic experience: Becky at Rosedale is amazing she listens understands and is very honest it a pleasure to be working with her I do hope we can find a home through them
Fantastic experience: ⭐⭐⭐⭐⭐ I would just like to say a massive thank you to Rosedale Estate Agents in Bourne for everything they did to help us sell our house. From start to finish, every member of the team was lovely, attentive, helpful and incredibly professional. We had our house on the market with a previous estate agent for six months without a single offer, and unfortunately had a number of time-wasters coming through the door who hadn’t even put their own properties on the market. Changing to Rosedale was a breath of fresh air. We were only on the market with them for one month before receiving a full asking-price offer, which resulted in the successful sale of our house. Their marketing is absolutely superb. The photographs they take are fantastic, and the videos, walkthroughs and social media coverage they provide really make your property stand out. You can genuinely see the effort they put into selling your home. Nothing was ever too much trouble for the team, and they were always there to help and keep us informed. They fully deserve every penny of their commission for the service they provide. I would 100% recommend Rosedale Estate Agents in Bourne. They really are second to none, and I honestly couldn't fault them. A huge thank you to the whole team for everything you did to help us sell We really appreciate it! ❤️
Fantastic experience: We were helped by Rosedale in our search for a property to purchase. Unfortunately the property we purchased was via another agency but was a close run thing. Emily from the Bourne office showed us around the property and was extremely polite and courteous as well as being professional and customer focused. Emily is a credit to Rosedale.
Fantastic experience: I recently purchased my first home with the help of Rosedale Property, and I had a great experience throughout the process. Stephanie was the agent who showed me around the properties. She was friendly, professional, and always made me feel comfortable when viewing different homes. She kept me updated at every stage of the process and was always happy to answer any questions I had. Thanks to her support and guidance, I was able to find the right property for my first home. I really appreciate all the help from Stephanie and the team at Rosedale Property, and I would happily recommend them to anyone looking to buy a home.
Fantastic experience: Rosedale Estate Agents provided exceptional support throughout our mum's move, and we can't thank them enough. From the very beginning, the whole team was friendly, approachable, and always willing to help - especially Laura. One thing that really stood out was how they went above and beyond when paperwork kept being sent electronically by the solicitors, despite repeated requests for hard copies. They were more than happy to help print documents, explain the paperwork, and make sure everything was completed correctly, which took a huge amount of stress away from our mum. They were also always happy to speak to us on our mum's behalf when needed, keeping us informed and helping everything progress as smoothly as possible. Nothing was ever too much trouble, and their patience, kindness, and professionalism made a real difference during what can be a very stressful time. We would highly recommend Rosedale Estate Agents to anyone looking for a team that genuinely cares about their clients.
Fantastic experience: Catherine and Stephanie at Rosedale made the whole process of selling my home as easy as it is possible for it to be. They were professional, efficient, kind, helpful and managed to keep all parties involved moving forwards. Altogether a 5 star service in every way and I highly recommend them. Thank you.
Fantastic experience: Thank you Ewan for what was a straightforward move. We bought and sold with in a week. The property was marketed by you at a price that was acceptable to us and our buyers. All in all a relatively stress free experience. Thank you to you and your colleagues.
Fantastic experience: Catherine and the team were a fantastic support! We've used Rosedale on a couple of house purchases/sales. They were always professional and efficient, responding to any requests and contact promptly, and always being incredibly friendly and helpful. Catherine took a lot of stress out of the process and she was always such a pleasure to deal with.
Fantastic experience: Rosedale have been excellent all round!
Fantastic experience: Thank you to Ewan and the Rosedale team for helping us through buying our bungalow. Ewan was very helpful and friendly, nothing to much trouble for him.
Fantastic experience: Thank you everyone at Rosedale Bourne, for helping me find my forever home. Especially Catherine and Ewan. The whole team are very friendly and helpful. I would definately recommend Rosedale property Agents. A very happy and satisfied customer.
Fantastic experience: A big thank you to Catherine and the team at Rosedale, Bourne. From the start Catherine was friendly, efficient and professional and very understanding of what was a difficult move for me. I wouldn’t hesitate in recommending them or using them again……hopefully not too soon though.
Fantastic experience: Catherine at Rosedale was incredible from start to finish. Responsive, helpful, personable, professional, she guided us through the buying process excellently. Thank you!
Fantastic experience: Cat and her team were brilliant we bought and sold through them there’s a reason they are number 1 in Bourne
Fantastic experience: Rosedale have been excellent. Right from the initial valuation they gave the impression they cared about my property and would do their upmost to sell it. They did not disappoint. My property sold quickly, and the process from offer to completion has been seamless. The whole team are friendly, approachable and hard working. I highly recommend
Fantastic experience: First class service from this local Estate Agent in Bourne, Lincolnshire. Plenty of viewings on my house sale and a quick sale to boot! Friendly and professional approach and special thanks go to Catherine and Stephanie for their efforts.
Fantastic experience: We had a fantastic experience securing our new home thanks to Steph at Rosedale. Steph was extremely friendly and took the time to truly get to know us and understand exactly what we needed. She expertly showed us multiple properties and was key in negotiating honestly and effectively with the vendor. Her great communication and genuine approach made the entire process smooth and stress free. We highly recommend her!
Fantastic experience: Thank you so much to Catherine and the team at Rosedale for all your help with the sale of our house. A few challenges along the way (wouldn’t life be boring otherwise!!) but we’ve been really grateful for your help, your understanding and all the information provided. You’ve been fab - thank you
Fantastic experience: I would highly recommend Rosedale from the start through to the completion. I sold to the 2nd viewer. Rosedale helped with any paperwork that I needed to send over to the solicitors and they went above and beyond to help get the sale through. Whenever I had any questions about my sale, Rosedale chased and helped me get updates and kept me in the loop with what was happening. They are just fantastic!!!
Fantastic experience: Bourne Rosedale branch. Fab team. My review is copied from part of a thank you email I sent to them after we moved (Brought and sold via Bourne office) ‘I wanted to say a huge thank you to you personally, as well as the rest of the team. Right from the start with getting the house valued and so quickly on the market and through to the end, everyone has been fantastic. You have been especially wonderful in the last weeks with all the challenges we had. Just hearing your happy voice on the phone was helpful in all the many many phone calls we had. Please pass on my thanks to everyone. I never ever ever intend to move house again!! With best wishes, C&W’ Our house sold within a week. In part due to the very sensible and realistic valuation I think. Sent from my iPhone
Fantastic experience: Great communication thus far from the team and a very friendly service.
Fantastic experience: Steph from Rosedale was great from start to finish. Everything that needed to be done was completed as quick as possible, even down to constantly getting onto my solicitor. Would definitely recommend. 10/10.
Fantastic experience: I had the pleasure of working with Stephanie and Catherine on a property purchase. They were two of the most determined and understanding individuals, going above and beyond to help move things along, especially during the more challenging moments. Thank you very much for your support, we look forward to working with you again in the future.
Fantastic experience: We purchased a house through Rosedales and they were very good and efficient. All questions were answered quickly and they helped with the whole sales process. I would thoroughly recommend them. Special thanks to Steph as the rest of the team.
Fantastic experience: Good service and communication from Steph and crew at Rosedales with both the sale of one property and the buying of another.
Fantastic experience: Laura at Rosedale Bourne was amazing when purchasing my home, right from the first viewing to collecting my keys on completion day the whole process great. She answered any enquires I had quickly, explained things clearly (which was perfect as a first time buyer) and always kept me in the loop with what was going on. Would highly recommend Rosedale to anyone looking to purchase a property through them! Thankyou!
Fantastic experience: A big thank you to the wonderful team at Rosedale estate agents. Friendly and helpful service and were always ready to explain things to me I didn't understand.
Fantastic experience: All the staff I have dealt with have been exceptional especially Catherine who has gone above and beyond to make my purchase go smoothly. Thank you
Fantastic experience: Rosedale were amazing with selling my property It sold very quickly And Steph kept in contact all the way through She went above and beyond contacting solicitors and chasing things to try and get it pushed through as quick as possible. Exchanged yesterday and completing tomorrow THANK YOU ROSEDALE THANK YOU STEPH!!!!
Fantastic experience: Catherine at Rosedale in Bourne made the sale of our home a breeze. From start to finish, she was professional, efficient, and always kept us in the loop. Her local knowledge and guidance were invaluable, and she worked hard to secure a great deal for us. Highly recommend her to anyone looking to sell their property!
Fantastic experience: Estate agents at their finest, I cannot tell you how on the ball these guys and girls are, they are worth their weight in gold. Special thanks to Ewan and Kathryn for going above and beyond in helping me sell my house These people will live and breathe your house until it’s sold.
Fantastic experience: Rosedale have been great throughout our move. Really helpful l and I would definitely recommend the team and use them again in the future. Thank you.
Fantastic experience: Great communication and support throughout our offer and purchase on a house. Someone was always on hand via phone, and the team were always responsive on email too. Special call-out for Steph Stubbs who managed the process for us, and to Catherine, Ewan, and the other staff who supported along the way. Friendly, attentive service throughout; a credit to Bourne. Nice chilled high street office with a couple of relaxed and friendly dogs to greet you too.
Fantastic experience: Just wanted to make a shout out to the wonderful team at rosedale in bourne. Steph Stubbs and the team helped me load with my recent sale, always keeping communication up, very professional with photos and videos, offering helpful advice & just generally being amazing. Would highly reccommend!
Fantastic experience: Steph was absolutely amazing the whole way through my purchase. Great team. Great service. Great communication. Would highly recommend.
Fantastic experience: Rosedale were a pleasure to work with on the purchase of my new property. They were great at keeping me up to date with the progress of the purchase and Ewan was brilliant at pushing for completion in a short period of time. Highly recommend.
Fantastic experience: We cannot thank Ewan & Catherine enough for their support and tenacity with selling our house. Their customer service is second to none. Ewan also goes the extra mile where it’s needed and has exceptional communication skills. Thank you to both of you & the team for all you have done
Fantastic experience: Very easy process, with house sold before it went live on the media. Completion done in less than 6 weeks. Great service
Fantastic experience: Rosedale's have been excellent. They listened to the requirements of the home I was wanting to purchase and they came up trumps with one. Laura has been excellent throughout the whole process and came across as very professional and dedicated!
Fantastic experience: The best people to sell/buy with. Betty is also the best greeter ever, thank you for everything!
Fantastic experience: Good communication Fast turn around Good customer experience.
Fantastic experience: I sold my late mother's bungalow and found Rosedale's Bourne to be very helpful even when the initial buyers fell through. They kept me up to date on what was happening, and keeping an eye on the property which was particularly helpful since I live in Kent and couldn't get up to the property on a regular basis. Would recommend their services to anyone looking to sell their property.
Fantastic experience: Great service. Responded quickly to our calls and requests. Ewan was very helpful.
Fantastic experience: You want a quick sale...........It has to be Rosedale!!! The Bourne team are a dream. After our first valuation, we did not progress with Rosedale being swayed by another agent with brilliant lip service. Silly us. After the lacklustre entry into the selling market, we decided to call it a day with the agent and sane thinking prevailed even though it appeared late and we ran back to Rosedale. Not only was it quick but a Christmas / New Year miracle as we had multiple viewings during that period and within just about 3 weeks we had offer not one but TWO both parties trying to outdo each other with the offer on the property. They were meticulous throughout our sale journey. reverted back with answers to all our questions and trust us they were plentiful. The team was patient during our anxiety and let us choose the photos for the advert and also complied with our choice of descriptors for the property. In other words they personalise each property working with the seller. We thank the team led by Paul but names that do need mentioning are: Stephanie, Kelly, Catherine, Laura, Ewan Hope we havent missed anyone. Keep up the excellent work team so that all your future customers have the smiley face. Cheers! Neena and Gautam
Fantastic experience: Our agent, Catherine was a delight to work with and was always available to communicate and update us at each step. Her positive personality helped make the experience an enjoyable one! Thank youuuuu!!!
Fantastic experience: A big thank you for all your help selling my property. Stephanie you have been so helpful, you are all a lovely bunch of people. Highly recommend your company
Fantastic experience: Sold two properties simultaneously as my girlfriend and I were selling to move into our first home together. Rosedale were great in coordinating between their Bourne and Peterborough offices to manage the sales to complete at the same time. Thanks to all the team involved !
Fantastic experience: Would like to thank Laura for all her help with helping us to purchase our home, she went above and beyond and is an absolute credit to the team at Bourne as she genuinely cares about helping her customers Would definitely recommend Laura if you are needing any help finding your next home
Fantastic experience: Lovely staff for purchase of a house
Fantastic experience: Thank you to all at Rosedale! very responsive and helpful.
Fantastic experience: Thanks to the team at Rosedale, my house purchase is now complete. Everyone has been friendly and helpful. Ewan showed us around several properties, he was very pleasant and we were not rushed. Revisiting was easily arranged and questions answered, and I was grateful for the regular update 'phone calls. All in all an excellent service.
Fantastic experience: I dealt with Rosedale at Bourne for the purchase of my new property and found Steph to be very pleasant and easy to deal with. Unlike some estage agents, she didn't make me feel rushed at either of my 2 viewings, and she also had good knowledge of the property, unlike some estate agents I have dealt with. Any correspondence was professionally dealt with by email, and all in all it was a very enjoyable 'buying' experience!
Fantastic experience: We cannot thank Catherine at Rosedale Property Agents enough for her support throughout the entire process. She was always positive, welcoming, and a true pleasure to deal with. Catherine’s dedication and hard work ensured our property chain completed in time, avoiding any delays with our mortgage agreements. Her commitment in the final few weeks truly made all the difference, and we are so grateful for her efforts.
Fantastic experience: As you would expect with conveyancing we endured several obstacles,however we had excellent support and guidance from the Rosedale teams in the Market Deeping and Bourne offices. In essence they kept us informed and worked in partnership with Olivia our conveyancer at Taylor Rose MW. The main orchestrators to be commended on sale and purchase are :- Sue and Becki @ MD 10/10 with a special shout out to Becky’s photography and marketing promotions, sheer quality. Catherine and Ewan @ Bourne 10/10 who listened, acknowledged and actioned some complex processing, sometimes with a little nudge other team members were also working hard in the background on other caseloads and intercepted accordingly so to keep the communication channels active.. Totally recommended Check Rosedale out
Fantastic experience: Not usually one to leave reviews but feel I need to in this instance. To say I'm going through a slightly rough transaction is an understatement. But Steph' and Cat' at this office have been amazing. They've both been chilled and calm throughout all of my interactions with them and Steph' has gone over and above to help me out with a couple of bits. Can't thank them enough.
Fantastic experience: Catherine and the team at Rosedale have been fantastic. Since putting our house on the market with Rosedale in January 2024 to completion in July of the same year, they have been unfailingly enthusastic, helpful, caring, efficient and supportive and I am extremely grateful to them for all their hard work. If you're thinking of moving, I wouldn't hesitate to recommend Rosedale.
Fantastic experience: I couldn't be happier with my experience with Steph. Her professionalism and dedication made the entire process smooth and stress-free. From start to finish, she provided excellent guidance. Highly recommend!
Fantastic experience: As a buyer we received excellent service from start to finish. We had a long wait before we exchanged but Rosedale (and especially Steph) were always there to help.
Fantastic experience: Steph at Rosedale Bourne has been amazing during my purchase of a local property. She was very responsive and will resolve issues when they appear. Highly recommended!
Fantastic experience: Steph, at Rosedale Bourne was absolutely brilliant in keeping me informed, the whole purchase journey re. any queries. Very polite and always happy to help.
Fantastic experience: Great Job Stephanie!
Fantastic experience: Catherine has helped us as first time buyers throughout our home buying journey. She and the Rosedale team have been wonderful, highly recommend!
Fantastic experience: Cat/Justin/Steph & Paul were absolutely amazing at getting my house sold and they did try super house to find me the right house to buy as well. They have passion for property and making your move happen. Highly recommend.
Fantastic experience: Highly recommend! Have used Rosedales for all my properties. Great service, professional and friendly. Have always gone out of their way to get things done for me. Great company.
Fantastic experience: Catherine at Rosedale has been absolutely brilliant throughout this whole process. Feels like the longest house purchase ever for me and Catherine liaised between myself and the seller really well to keep things on track and managed our expectations really well. Can't recommend enough. Thank you
Fantastic experience: Catherine, Steph and the team have been fantastic throughout the sale. We cannot thank them enough for their dilligance, professionalism and support. Catherine was incredible and a credit to the agents, her and Steph were especially great when it came to our "problem buyer" who they dealt with professionally and without hinderance to us. Thank you Rosedale!
Fantastic experience: We were buyers and Catherine was lovely and professional throughout the process. She communicated quickly and was a key part in the sale going through quickly and efficiently.
Fantastic experience: Rosedale have been very good during the process. Great advice, excellent advertisement, plenty of viewings and good communication through to successful completion. Super.
Fantastic experience: Over the last few years I have had several dealings with Rosedales, both buying and selling. Catherine and the team are all very friendly, respond to enquiries quickly and generally very professional. Thank you all for all your help.
Fantastic experience: Jordan has been extremely helpful and understanding. Has kept me fully informed throughout the very stressful process of moving house. Always knows what’s going on and been very friendly and professional. Highly recommend using their services
Fantastic experience: Everyone at Rosedale has been friendly, professional and helpful. They kept a close eye on the property while it was vacant and constantly in touch with us about viewings and dealing with the buyer. We would recommend.
Fantastic experience: Great tea. A credit to Rosedale and Bourne Town.
Fantastic experience: Matthew has been great throughout my lettings process. Great communication thank you.
Fantastic experience: Quite simply an amazing service with the most friendly staff. Always happy to take a call and answer any questions - not that you often have any as the communication is excellent. They make things really easy and simple, really know their stuff and the execution of their add was perfect. Great images, floor plans, video tour and virtual tour along with a spot on description. What more could you ask for? Really gave me confidence that I could leave the team to do what they do best which really is rare I know exactly where I’m heading when the time comes to move again. Thanks so much for all the fabulous work.
Fantastic experience: Just want to say a BIG THANKS to Catherine and her team. She really helped us with some challenges during the purchase of our home. And even after we moved in she was there to help. Really do appreciate that. Patience, professional and above and beyond genuine care and support to my family and I and our new home purchase. We are settled and love living in Bourne. Thanks again and see you soon. God bless you and your team.
Positive experience: Helpful staff
Fantastic experience: We were looking for a house to buy in Bourne. Stephanie has been very kind to show us a couple of properties. And she has helped us through the whole process. Our offer got accepted, and we're looking forward to moving into our new home. The service was very professional from start to finish. Thank you.
Fantastic experience: Swift, professional, and friendly service received from the team at Rosedale. From the first viewing the agents have been punctual, friendly, and extremely helpful. Communication has been excellent as well as the guidance and knowledge provided when answering questions. We have found the team to be extremely competent in the level of service they have provided, and we look forward to working with Rosedale again in the near future.
Fantastic experience: A really professional agent. Top notch communication throughout, with regular updates and feedback on viewings. Highly recommended.
Fantastic experience: I went today with my son to collect prize I wo n the staff were so welcoming and friendly all smiles and very chatty. Was lovely to meet everyone and thank you once again my son very happy x
Fantastic experience: Notified me quickly when a suitable property came onto the market & no hesitation in arranging a viewing at my earliest convenience.
Fantastic experience: A great estate agent. On the ball and very personable. Catherine was amazing. Highly recommend!
Fantastic experience: Review retracted. Happy to hold my hands up when I’m wrong, my criticism belongs at the door of the letting specialists and not the sales team. I apologise for reviewing the wrong side of the company.
Hi! Please be aware that the review you have given is on Rosedale Sales... we are a completely separate company to Rosedale Letting Specialists (we are also in a completely separate building). Bearing this in mind could we please ask you to kindly remove it. Thank you.
Fantastic experience: I rang Rosedale with a query and was met with such a lovely lady who was so helpful and friendly she had such a lovely telephone manner. Thank you so much for helping me Becky!
Positive experience: Too early to say
Fantastic experience: Chris Day who valued the property was spot on price wise, and was well supported by the office staff who went out of their way to keep us updated. The property was only on the market for 2 weeks, so right price and good marketing got the job done. Highly recommend. Mike Taylor
Negative experience: We had photos taken by a young Girl on an IPhone 7. Complete rubbish . A lazy agent.
Negative experience: Bought a property off this estate agents, never reply to emails, never have right information. Never again.
Fantastic experience: Helpfulness
Negative experience: Sadly we did not have a good experience with this estate agency in Bourne They did a rubbish job for us... They contacted us with an offer THAT WAS CASH BUYER they did not clarify any of the information ie Cash buyer if they were actually a cash buyer And when we met the person again with other people at or house we realised they were not Cash buyer they had to sell there property..... So we went back to Rosedale and told them. This And they did not care... The buyer was not what they said they were So we lost the house we wanted And funny thing the Cash buyers pulled out of the sale as well.. With a week to go... With no explanation and Rosedale not have any answers for us or just did not care..... The solicitor informed us of thia not Rosedale Yes They did tell us the buyers had pulled out.... HOW BAD WAS THAT They were bad service Throught our ordeal....... We would not reccomended this estate agency at all Rubbish not helpfully not professional don't check all the buyer info before or after don't keep you informed.... SO BASICALLY TERRIBLE EXPERIENCE FOR US
Fantastic experience: Fantastic agents! We have used Rosedales in Bourne for several years to manage our property. As we don't live in the area we are very dependant on their help and they have been absolutely excellent. Even when our property was empty they were nothing but helpful. Also extremely competitive prices!!
Fantastic experience: Good letting agents
Fantastic experience: Excellent staff and service. Buy, sell or lease.
Negative experience: Avoid Rosedale's We rented a property through Rosedale Property Agents And they took via direct debit two monthly payments, Rosedales advised us this was the banks error, so we popped into the bank which is a couple of doors away from Rosedale's and complained, which they advised the request for payment was made from Rosedale's, so while we was in the bank we phoned Rosedales, and the kind Bank Manager spoke to Warren from Rosedales, and explained in simple English of their mistake, and invited him down to explain. Which Warren from Rosedales declined Rosedales charged us an admin fee for returning back our money. So beware..... avoid if possible
“Hello Ms Garfield. I was very sorry to read your review regarding your rental payments. I have checked our system and am unable to find your name registered as a tenant. I have spoken to Warren and he is not familiar with the conversation you detail in your review. I would welcome further information so that I can investigate your concerns more closely and offer a full report. However, at this point I must highlight that we do not collect rent via direct debit. We do not have any facility for this and therefore do not instigate the rent payments via collection. All tenant rents are paid via standing order and are therefore sent by the bank facilitating a payment from a tenants account to our client money account. For this reason, we simply cannot be to blame for the bank sending the funds twice as we have no control over this matter. I am sorry that you had this inconvenience, but must re-emphasise that we do not use direct debit functions as you state. Generally everything runs very smoothly with tenants paying rent via standing order on time each month. Problems with payments reaching us or being sent twice are incredibly rare and this is a matter that is usually swiftly resolved by tenants giving their banks the relevant instructions to rectify. As already stated I would be keen to find out more specifics about your report so I can investigate further so please do feel free to contact me – Hayley Norfolk, Director.”
Negative experience: Unless you are a developer beware the repossessions that Rosedale seem to specialise in. There are faceless intermediaries between them and the vendors (the mortgage company). Over a couple of days we put in three offers, eventually bidding the asking price and this was accepted. They then have to publish this offer in the newspaper. The house needed a lot of reparitive work and we were busy measuring up and getting quotes when they asked us to increase our offer as new offers, over ours, had come in. They do not have to publish these later bids. You cannot get conventional mortgages on these properties because they are not habitable, even if you are buying them outright with cash for the asking price. There is no flexibility in allowing access for works between exchange and completion even if you recognise that this is at your own risk. Rosedale were not sympathetic nor helpful in suggesting ways to overcome the hurdles. All they do is blame the 'system' or the vendors, or the vendors' agents. It seems that Rosedale's most important customer is the one paying their fees; this might be a legitimate point of view but, at the end of the day, estate agents sell houses to customers and the fee they get is a small percentage of that sale. I know which customer I would focus on if I were selling houses. It would be the one parting with the greatest amount of money. No sale = no fee. There is the possibility that a small number of customers understand how this part of the market works and that Rosedale do offer them a better customer experience. Personally I would neither buy nor sell through them again, ever.
I had responded to this comment ages ago but it seems to have been deleted from the original comment! As I mentioned before we have no control on what the owner of the property dictates as their 'terms and conditions' as these are corporate clients. As a company we would prefer to the sell the property only once and it goes through to complete. Every time we show somebody around or do an inspection at a property it cost our company time and money. In these circumstances the third party has a duty to achieve the best possible price for the original borrower. I completely understand your frustration but the positive view isn't nice to hear an estate agent who abides by conditions and rules? You also mentioned that we would not allow key release to do works. Again I know it might seem obvious but if the owner does not allow you to do this then us as a company we can't overrule that. I am sure their is some agents who don't abide by 'terms and conditions' but we take pride in what we do and we work very hard to help people move.
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