William H Brown Estate Agents Ely

Fantastic experience: Joe has been a really helpful mortgage advisor through the process of buying my first house, especially given that some aspects of the mortgage application were a bit tricky. Highly recommend him as being very professional, helpful and a clear and consistent communicator throughout. Thanks Joe!

Fantastic experience: I used Joe on a recent remortgage and it's safe to say it wasn't a simple one for him to sort out due to the complexity involved. After speaking with numerous lenders with no luck, he was finally able to get the ball rolling with one in the end after being able to explain the situation to them directly. Can't fault his service or effort!

Fantastic experience: Joe was great, really helpful and professional when showing us around a property. He was also good at checking in with us without being pushy. Thanks Joe!

Fantastic experience: Joe has been absolutely outstanding throughout my entire mortgage process. As a first-time buyer, I had a lot of questions and uncertainties, but he guided me through every step with patience, clarity, and professionalism. He was always quick to respond, explained everything in simple terms, and made what could have been a stressful process feel smooth and manageable. I genuinely felt supported from start to finish. Thanks to Joe, I’ve now received the keys to my home, and I couldn’t be more grateful. I highly recommend him to anyone looking for a knowledgeable and reliable mortgage advisor.

Fantastic experience: We use Joe as our mortgage adviser, and find his expertise invaluable. He has successfully completed both remortgages on our current house, as well as recently applying for a new mortgage for us as we prepare to move. Joe has always found us exceptional rates, that we would not have been able to source ourselves. The communication has also always been excellent, meaning that we’re kept in the loop throughout the process. Our lifetime membership with William H Brown means that any subsequent mortgages will be arranged via Joe too. Highly recommend.

Fantastic experience: Not for the first time, Joe has been a super mortgage advisor to work with and has just helped us secure a great mortgage deal on our forever home. He is thorough, communicative and a credit to the William H Brown team.

Fantastic experience: Dilan showed us around two properties for sale recently. He was really lovely and got to know my husband and I. He was enthusiastic about the houses and we left feeling really positive and didn’t feel pressured to move further

Fantastic experience: Really positive experience when we purchased a house. Even though not our Estate Agents (as the purchasers), Jack was friendly and easy to communicate with

Fantastic experience: We meet Dillon a young man starting his property journey. He was showing us around a property in Soham and we were so impressed with his attention to us and the property. He was well organised and had done his homework on the property before the viewing. Im only writing this review because of my experience with property and the people who market it. Both Dillon and Jack are a credit to your Company. Many Thanks.

Fantastic experience: I found W.H Brown very easy to use and they were very professional in all that they did for me to buy what I wanted without any hassle or pressure . I found they responded to any queries I had very quickly and very helpful in information that I needed. I would definitely recommend using W.H Brown without any hesitation. All staff were very helpful and professional and a shout out to Dillan who was there from start to finish for what was a very smooth and professional move to my new home.

Fantastic experience: I dealt with a guy called Dilan in the Ely branch. Dilan was extremely helpful and solved anything I had questions on. Process was smooth and on time

Fantastic experience: We had a viewing with Dilan on Saturday and had to comment on what a delight it was. He was incredibly knowledgeable and enthusiastic about the property. Thank you Dilan for making it such a enjoyable process

Fantastic experience: Had a great property viewing with Dilan. Insightful on the area and resale demand. He was knowledgeable, presentable and on time to our appointment.

Fantastic experience: ⭐⭐⭐⭐⭐ 5 Stars I viewed a property with Dilan Ranasinghe (Sales Negotiator). Although the house wasn’t quite right for us, I still wanted to leave a review because Dilan was genuinely excellent. He knew the property inside and out, had clearly done far more than the basic research, and was able to answer every question confidently — from what the house had to where everything was. He went above and beyond throughout the viewing, and I was very impressed. Thank you.

Fantastic experience: Joe, the mortgage adviser at the Ely branch, was amazing. He was incredibly patient and took the time to explore every possible option to secure us the best deal. He always made sure we fully understood everything and kept on top of all communications, keeping us informed at every stage. He supported us right up until the mortgage was successfully completed with the new supplier.

Fantastic experience: Incredibly helpful. My financial history is complicated but Joe helped me navigate my mortgage application with great communication and knowledge. I will definitely be relying on his expertise again

Fantastic experience: Fantastic service; Jo was extremely helpful, even during time-sensitive moments whilst he was on annual leave, and as I am a first time buyer, he helped explain everything and /how the whole process worked, actively keeping in touch at every step of the way. Very happy, and I highly recommend William H Brown estate agents in Ely!

Fantastic experience: Myself and my wife went to see Joe at William H Brown Ely Branch Joe and his team have been fantastic from the beginning to end and actually helped us get a mortgage on our part buy part rent home and can’t thank them enough for their help definitely would recommend William H Brown Ely Branch, they went above and beyond for us, any and all questions answered, they were readily available via telephone and email to help with any queries! Thank you for making all this possible, with such a smooth process.

Positive experience: The whole team upkeeping me informed on the most current available property and made swift response to my request. Dilan is sincere and presentable. We had a positive viewing experience.

Fantastic experience: Smooth mortgage process with Joe Gunn-Robert’s - thank you!

Fantastic experience: They sent a chap named Alex Turner to show me a home in Ely and my mate and I were so impressed. It makes you want to buy a home when you aren't dealing with pushy, disinterested, and uninteresting agents. Bravo to WHB Estate Agents in Ely for trusting and giving hardworking young lads with great futures a chance to learn the trade. Thanks Alex!

Fantastic experience: Joe has been a pleasure to deal with in relation to organising a new mortgage for us, prompt, informed and a real delight with our best interests at heart. Thanks Joe. Paul and Sarah

Negative experience: Trying to book a viewing and nobody will answer the phone. Very poor service. I’m glad you are not selling my house

Fantastic experience: The team at William H Brown supported us with a very quick sale of our property as we were on super tight timelines. The process has been very efficient and, although we are still pending completion we are very confident our timelines will be met. In addition the team provided us with both mortgage and conveyancing services as well as mortgage insurance. The mortgage through William H Brown was better than the deal that we offered by the bank as it was aligned closer to our requirements. Thanking Charlotte, Ruby, Brad and Joe for their support and would highly recommend them for one stop shop for these services.

Fantastic experience: Joe is friendly, knowledgeable and always happy to help. Recommended.

Fantastic experience: Ruby was fantastic from the moment I phoned to the house viewing and answering our difficult questions! She was friendly and proactive from the off-set with no request being too much hassle for her.

Fantastic experience: Responsive, friendly and knowledgable!

Fantastic experience: Iam still awaiting my last section of buying process. Iam a first time buyer. Katie C, my mortgage advisor is constantly guiding me through the process from the beginning. I believe trust can be build through open and transparent conversation and. Katie is unexpectional in her job role and it should be appreciated. Many thanks, William Brown & team, Newmarket

Fantastic experience: Dealing with William H Brown in particular Bradley and Ruby has been brilliant. Regular contact, quick to sort things out and no pressure from them like other estate agents. Things have been really easy to get our house on market and sold. Would highly recommend them.

Fantastic experience: joe gun helped us secure a mortgage with alot lower apr than our other broker, he was great to deal with, would highly recommend to friends and family 100%, I was sure to begin with a lower apr wouldn't be possible but I was totally wrong, very thank full.

Negative experience: There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my underpants, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. Totally unprofessional. He should have been working in our favour not our buyers. We had been moved out 7wks and we have since found out that the buyers have finally moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.

Fantastic experience: Exceptional customer service! Joe Gunn- Robert's has dealt with my mortgage application and I wouldn’t go anywhere else. The customer service received from Joe was above and beyond - he was quick to respond, extremely knowledgeable, kept me up to date with the process and was with me every step of the way. The whole mortgage process was simple and efficient. Thank you Joe!! ⭐️

Fantastic experience: 100% I recommend William Brown, they have been supportive throughout the process. Helped to solve problems whenever we got an issue. Answered all our enquiries. Thank you

Fantastic experience: Cannot recommend Joe Gunn-Roberts enough throughout this whole process. He has so helpful, knowledgeable and provided support whenever needed. Especially being a first time buyer the whole process was stress free and I genuinely can’t thank him enough. Thank you again.

Fantastic experience: I had the pleasure of working with Joe Gunn-Robert’s and I can confidently say that the experience exceeded my expectations. From the very first consultation, he made the entire mortgage process clear and straightforward, taking the time to explain all my options and answer every question I had, no matter how small. Joe was extremely knowledgeable, professional, and always quick to respond, making me feel supported every step of the way. I highly recommend Joe to anyone looking for a trustworthy and reliable advisor!"

Fantastic experience: Highly recommend Joe Gunn-Roberts. He contacted me at a time where I didn't think it was quite possible yet to buy my own house but thanks to his knowledge, guidance and support i secured a mortgage and a new home! I genuinely can not thank him enough. The whole process has been so smooth and easy. Thank you again!

Fantastic experience: When we arrived to view the property at New Orchard, due to access problems for our requirements, Ola and Josh were more than happy to show us around another one. Also we were approached by a resident who is going to be on the market with William H Brown! Considering all our interactions with this agency, I would certainly recommend them. And hopefully we will find our forever home with them.

Fantastic experience: Worked with William H Brown Senior Mortgage Consultant Joe, he was excellent. Very knowledgeable providing lots of advice and answering many questions, would recommend for anyone moving home or as a first time buyer.

Fantastic experience: As first-time homebuyers, we couldn't have asked for a better experience than the one we had with Joe Gunn-Roberts and William H Brown Estate Agents. From our initial meeting, Joe was incredibly knowledgeable and patient. They took the time to explain the various mortgage options available to us along with other aspects of buying a home such as home insurance and income protection. They provided clear and personalised advice, ensuring we made informed decisions every step of the way, and fully understood them. Joe also kept us informed throughout the entire process, which made the process as stress free as possible for us.

Fantastic experience: James was helpful, friendly, polite and efficient. Thank you

Fantastic experience: Bought the house 14 years ago with help of WHB, and sold it through WHB! They have been fantastic, advising on the right price and adjusting the pricing strategy very effectively. WHB staff went out of their way to accommodate numerous viewings and sold the house for the right price and in good time.

Fantastic experience: Joe and Ola were both fantastic and very helpful throughout the process of us buying our first house.

Fantastic experience: Our mortgage situation was unorthodox, but Joe Gunn-Roberts guided us through the complexities of our peculiar situation. He was able to find the handful of mortgage products that suited us and it is likely that without him we wouldn't have been able to find a suitable product. He was communicative throughout the process and was always well-informed. He had a realistic view of what would work and what he could make work for us. Finding and applying for our mortgage was a positive experience with Joe!

Positive experience: We have just started the process of putting our home on the market for sale, up to now we are happy with the professional way we are being treated but it is early days. It would be better the a review is given at a much later stage of the process. I will review again when I have had more to go on. Up to now I am pleased with the progress.

Fantastic experience: The whole team is highly professional. Bethany Brook is a valuer of the highest expertise. She is competent, polite, and very personable. I commend this whole team and recommend using their services.

Fantastic experience: Joe went above and beyond chasing multiple people over a few months to get the mortgage sorted for myself! Would recommend.

Positive experience: Good services, booked in for a viewing the day after I called, agent on time, very helpful

Fantastic experience: I have dealt with Joe Gunn-Roberts Mortgage consultant in the Ely branch. He is knowledgeable, helpful and approachable. I am a first time buyer I would high recommend him.

Fantastic experience: Joe has been a great help in finding the right mortgage for me and also helped a lot with with a very difficult purchase, although we did not go with the house in the end Joe has been a BIG help with our new purchase. Thank you Joe and Ellie for your efforts

Fantastic experience: Ola was very efficient and knowledgeable

Positive experience: Excellent help and advice from Ethan with regard to valuation of our house to sell and complemented by a breadth of knowledge of the local area

Fantastic experience: Joe was very professional, helpful and courteous. Made it all very easy. All round very good experience.

Negative experience: I had a valuation but I never heard anything since they came over. I was promised a response within a day or two but it's been over a week now without an email or call. They were pleasant when they spoke to me but I don't consider myself being a priority. The fees are also too high considering I'm selling a Shared Ownership property.

Fantastic experience: Joe at Ely branch been brilliant from start to finish with helping to find my dream home to mortgage application and everything else in between. Highly recommend !!!

Fantastic experience: In my experience with Joe Gunn-Robert, I found his service to be truly outstanding. As a first-time buyer, Joe’s patience and availability were invaluable. He expertly guided me through the mortgage process, ensuring I understood every step. Joe’s dedication to finding the best options for my needs and his professionalism throughout the process were commendable. Thanks to Joe’s expertise and support, I am now a homeowner. I highly recommend Joe to anyone looking to navigate the housing market. Thank you

Fantastic experience: Joe Gunn-Roberts, Mortgage Consultant Ely Branch has provided comprehensive advice to us with a personalised approach. He is knowledgeable, approachable and helpful. Thank you very much Joe.

Fantastic experience: Great communication, very helpful and honest agents.

Fantastic experience: fabulous, attentive service.

Fantastic experience: We have been supported by Joe Gunn-Roberts, Mortage consultant Ely Branch to apply for two Mortages and both applications have been successful. The process has been successful due to him going the extra mile and really thinking outside the box to make it happen. He is really a true professional, really taking time to get to know our needs and then tailoring them to available products on the market. He has really given us the opportunity to start our property ownership journey on a good note . We Highly recommend Joe and are very thankful .

Fantastic experience: Great service, very fast and proactive.

Fantastic experience: We had a very positive experience with Ely's WHB. The whole team has been supportive and easy to communicate with, which was perfect for us as first-time buyers. The sales negotiator showing us various properties, Adam Twiddy, was polite and assisted us continually through this process.

Negative experience: Truely awful experience dealing with them. Unprofessional, lazy, rude, uncompassionate. Useless at passing on information and just don't care. I have just had to pull out of purchasing a house through them as it has been going nowhere since April, for nearly 7 months now. I was renting and my tenancy was expiring in September which I gave over 2 months notice for and they hadn't passed this information onto the venders solicitors, "this is the first I've heard of it", is what their solicitor said a week before I had to move out. I have since managed to sort temporary accommodation and find a new house, which I told Browns about and they didn't care, said I wouldn't get it sorted faster than their house. Well, another 6 weeks of no news or updates so I've pulled the plug to which... Browns don't care. Lazy, condescending manner (other than the young lad) throughout the Ely branch. They needed me to send contact details for the surveyor THEY put me onto and whose details are in the report I had shared with them. I could go on and on but I'll finish by saying, I had previously vowed to never use them again after renting from their Downham Market branch. They had written down my moving dates wrong. I was calling everyday the week before, asking if I could get in, being greeted with that trademark blasé tone of indifference until on the Thursday I said "I'm sure you've got the dates wrong, I start work on the Monday", to which he responded, "Oh, I thought that was when you wanted to move in"... Lesson learned, will never use William H Brown again.

Fantastic experience: Seen initially in office immediately by a senior negotiator Charlotte Milner). Prompt appointment and exemplary assessment of our property leading to an accurate top and bottom band valuation, which, in turn, proved to be spot on. Charlotte was professional, efficient and lovely to deal with. Charlotte had a wealth of local knowledge but applied only where appropriate and effectively. We were told exactly what we needed to know, no more and no less (so no waffle!). Highly recommend this agent in every particular. Tina and Michael Duffy

Fantastic experience: The whole team here were very supportive and fantastic with us when we were selling our house in Cambridge and moving to Soham found our dream home and the support we received was brilliant so happy we decided to have this Estate Agent can’t thank them more we were informed step by step and kept in touch constantly than you so much to the whole team ❤️

Negative experience: I have read and heard several times that buying and selling houses is in the top ten most stressful things that can happen in the UK. In my experience WH Brown Ely do there best to maintain this statistic. You will pay more commission than some other local estate agents, be contracted to a twenty week contract, Cheffins is only twelve weeks and do most of the chasing and suggestion making. Initially I thought the manager at WH Brown Ely, Nicola Roberts had given us good service. I also felt that WH Brown Ely vastly exaggerated how easy it would be for them to sell my house . Once I had signed up to WH Browns I found the service lacking. In the first instant the floor plan advertised was incorrect, completely missing a room. We phoned the branch to advise this and the amendment was still incorrect, resulting in having to go into their office in Ely. We were advised before signing up that there were so many people on WH Browns books who wanted a house like ours, that we should have an open day. Two couples attended the open day. We did get an offer but the buyers pulled out about six weeks later. After the buyers pulled out I do not think WH Browns were motivated to sell our house. It appeared that each time there was a viewing we had to speak to a different person, when we were told we would have a dedicated person. Nicola Brown seemed to think that because we had had an offer that WH Browns had done what their job. After viewings we had to chase WH Browns up to get feed back, which in some cases was not helpful, for example not knowing a potential buyers position. We did get another offer between Christmas and New Year, after New Year we were advised the buyers proof of funds would take a few days. For two weeks we called on a regular basis as there were no updates. We were advised by the person dealing with this viewer to stop calling, the buyers were a sound prospect and the proof of funds was imminent. A week and a half later, after no update I called the office to be told the buyers had disappeared and were not answering phone calls or emails. The estate agent selling the house we are trying to buy, reported that WH Browns did not return their calls. I was advised by Nicola Roberts prior to signing up to WH Browns that they would speak with other estate agents as part of the service. On the last day of our contract with WH Browns they arranged a viewing, we were on holiday so arranged for a friend to let the estate agent into the house. Fifteen minutes after the appointment time neither the estate agent or the viewer had turned up. On calling the office my friend was advised that it had been cancelled. WH Brown did not have the decency to call my friend and advise him of this.

Fantastic experience: Very proactive and friendly staff. Communication excellent. Would highly recommend

Fantastic experience: I had an excellent meeting with Nicola Roberts, she explained everything in detail to me. Nothing was to much trouble and so friendly. I'm one happy customer. A first rate service.

Fantastic experience: Very approachable

Negative experience: I used WHB in Ely to sell me flat. The process of marketing and selling the flat was smooth. They were in constant contact giving regular updates. Garry (who has since left) was fantastic in formalising the offer. As we approached completion, getting in contact became increasingly difficult. I tried calling the day before and the day of completion so I could find out when I needed to be out of the property. I got to 1pm without a call back and while loading my final items we were confronted by an irate man who’s daughter purchased my flat. This was just before the funds were released. The man was hurrying us out, even taking to throwing my possessions out of the flat. He said we should have been out long ago, however I was never given a time. We moved my things out as fast as possible of course. While loading, they were informed that funds had cleared and completion had taken place. Thereafter, the flat was no longer mine, so the man became far more insufferable. The point of this ordeal is that if the agents had contacted me or answered the phone, we could have avoided this unpleasant situation which dampened the mood of what should be an exciting day. The only contact I received on the day was an email from the branch manager at half 1 asking roughly when I will deliver the keys. It would have been far more pragmatic to pick up the phone. This contrasts to the proactive approach my sellers agents took during the process. When we come to sell next we will certainly use the sellers agents rather than William H Brown.

Fantastic experience: Very helpful

Fantastic experience: Have looked after us wonderful, very professional at all times ,They are always there when we need them .We reccomend them to anybody ,

Negative experience: Had this estate agent around about selling my house, they came and I gave my card details and was told the £135.00 for the marketing pack would not come out until the photos were planned. I then decided two days later to not go on the market with them as I wanted to stay with my current estate agents. To my annoyance the £135.00 had already been taken from my bank and that was at least 4 days before the photos were planned. That was two weeks ago and I am still waiting for my refund. I have called the Ely branch at least 9 times and no one has ever called me back with an update. I am still waiting for my money and have now logged an official complaint. W H Brown customer services even called me yesterday to ask why I was not selling with them I told the lady of my refund issue and she said she would look into it and come back to me and guess what no one called! I have been told by Ely branch that my refund has been fast tracked at last twice in last week and half and I am still waiting. How can they take my money on the wrong day and so quickly but take so long to give it back, during these times money is needed and I just want my money back. I am very unimpressed and would definitely not recommend W H Brown Ely Branch. I did inform them that I would be writing this review to warn others and nothing was done about that either.

Fantastic experience: Im very happy with all the services received. Thank you very much Garry Thompson.

Fantastic experience: Absolutely fantastic service, so on the ball and no messing about like I've had from other agents , very pleased so far just hope they can sell our home for us , im impressed at moment customer service is very good

Positive experience: Mortgage adviser needs to do her job properly!

Negative experience: I was asking about a new bungalow, they were getting in touch with the owner but have never got back to me, that was about 2 weeks ago!!!

Fantastic experience: Very helpful and competent, all the team in general provided support. Gary helped us with the sollicitor and speed up the purchase.

Fantastic experience: I would like to personally thank, Clair, Charlotte, Lexi and Garry for all there help and expediting my onward purchase, having purchased this property on my own, i could not have done this without the expertise of william h brown of Ely and would highly recommend them in either selling or purchasing

Fantastic experience: All the staff were very friendly and helpful. Our mortgage advisor was extremely helpful and professional and explained everything and our options. Everything went smoothly and was sorted out in no time. Would definitely recommend and use again

Fantastic experience: Good service, very efficient and helpful.

Fantastic experience: Professional and supportive! The whole team at William H Brown in Ely have been fantastic. From the first meeting to getting to exchange, Mario, Graham and Annette have been clear, communicative and very supportive. I really couldn't have asked for better service.

Fantastic experience: I was trying desperately to get a mortgage to buy my first house but failed to get anywhere with this, I was recommended to use William h brown and they were brilliant and very helpful

Fantastic experience: I am/was a first time buyer and obtained my mortgage with the help of the broker (Giovanni) at William H Brown. They were excellent and helped me understand my options and guided me every step of the way through getting the mortgage offer and through the house buying process in general to the point where I am nearly ready to exchange. I'd recommend their services to anyone, as they are friendly, helpful and straightforward.

Fantastic experience: Having eventually finding a House in Ely for our next move we needed to sell our cottage quickly. We were well represented and and completed in less than 5 months. Many thanks to all the team at Ely Branch.

Fantastic experience: I found Mario and the team in the office very helpful and accommodating and would recommend using them for property sales.

Negative experience: Over-valued and over-promised. House was over-valued by £10,000 by the manager. Was promised 8 or more couples to attend my open house...one couple! Awful telephone manner, sound like they have woken up hungover on an Ibiza beach . House photos were taken with a cheap digital camera and listing was poorly written. They didn't seem to know their portfolio very well as had to keep reminding the lady working for me about the differences between my house and other ones on the market. I ended up going to Tucker and Gardner who are very professional. I made a formal complaint through their complaints procedure but my concerns were dismissed. The manager was arrogant, rude and lacked empathy skills hence this review. I am drained from my experience with them.

Negative experience: Never answer the phone